Operations Series: Client Retention
Episode description
What is client retention?
It's when your clients come back and stay with you, keep practicing, booking services, attending your workshops and retreats, sign up for Teacher Training, referring friends/family/coworkers etc....
Keeping your clients is another critical piece to business success. As they start with a package or membership, they get to know you and your business, they connect with other people who go to your business, they see / feel physical and mental benefits, then that leads them to:
1. Buy your retail
2. Sign up for workshops, retreats, courses
3. Attend Teacher Training $$$
4. Join more exclusive memberships (or your main one if they are on a package)
5. Refer everyone they know because what you are offering CHANGES THEIR LIVES
You get the picture?
When they come in the door, that's the beginning of a lifetime of loyalty and revenue and connection!
Many of the entrepreneurs I coach in the wellness/fitness space do not retain their clients. At some point, clients "fall off" or go to a competitor or move or just stop coming. There are many reasons for this, and some you won't expect. Learn how to retain your clients in this episode using strategies and practices that have helped thousands of entrepreneurs just like you.
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