How to Drive an Off-the-Charts Employee NPS (eNPS) Score
Episode description
In this episode of We're Only Human, Ben talks with Alli Ford, VP of HR at Assembly Software, about how they have created an off-the-charts employee NPS (eNPS) score. The discussion emphasizes the necessity for HR leaders to understand and articulate the strategy of their company. Alli underscores that knowing why the company exists, its history, and future direction is essential for success in an HR role. The episode provides several takeaways:
First, HR leaders should have a deep understanding of the company's mission and vision.
Second, they must be able to communicate the strategic goals clearly and effectively.
Third, aligning HR practices with the company's overarching strategy is crucial for fostering a cohesive and productive work environment.
This episode is a replay from HR Summer School 2024.
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