"What I've seen over the last six to 12 months is that companies are literally craving this information to understand: are they still competitive? Because they've made so many moves, whether it was with pay or benefits, they want to understand where they stack as it relates to their competition." Terry Terhark, Founder and CEO, NXTThing RPO We're Only Human -- Episode 149 If you want to be an Olympian, you'd look at what Olympians do and learn from their approach. If you want to achieve that sam...
Oct 13, 2022•24 min•Ep. 517
And so we experimented and said, let's have a trial run at being a manager. We took about 25 people that wanted to be a manager as a cohort. We said, okay, for a period of six to nine months, we would give you a small team you'd be responsible to learn how to interview and make hiring decisions. Then you get to decide whether or not you want to continue the manager path or not. Pat Wadors, Chief People Officer, UKG We're Only Human -- Episode 148 Managers are an essential part of getting work do...
Sep 19, 2022•31 min•Ep. 516
"I guarantee there is a direct correlation between a fantastic culture to business success. They are always together. I would say that the strong culture is the insurance policy of every business." Ronni Zehavi, CEO, HiBob We're Only Human -- Episode 147 What if we had a way to shield our businesses from unnecessary turnover, disinterested staff, and other similar challenges? It turns out that we do. It's called culture. In some new research, we found that just 52% of HR leaders say their techno...
Aug 29, 2022•25 min•Ep. 515
"When we select leaders, what we have found is leaders may have great, innovative ideas. They may be very driven to achieve. But if they're not inspiring people, if they're not demonstrating those interpersonal qualities that people see them as servant leaders, we've noticed that people are not willing to follow them. So we really emphasize that [serving] is exactly the quality that we want to see in leaders." Ji-Yun Kang, Leadership Assessment and Selection, Mayo Clinic We're Only Human -- Epis...
Aug 19, 2022•28 min•Ep. 514
"The first thing is 100% look for difference [when mentoring]. If you are only looking for more of the same, you are hurting yourself. Cloning was bad in Star Wars, and cloning is bad in real life. The second one is related: get away from the rock stars and the duds when you are mentoring." Lt. Col. Chaveso "Chevy" Cook, PhD, Executive Director, MilitaryMentors.org We're Only Human -- Episode 145 Mentoring has been a bigger conversation in the last year as more companies are looking for ways to ...
Aug 11, 2022•27 min•Ep. 513
"The more that we could be pushing that on the business side to say beyond revenue and profitability, what is the quality metric? What is the wellbeing metric? Obviously, employee engagement many companies measure. Are we measuring the investments in learning that we're putting out there for our people, even if they are people that end up leaving, if we're improving the future employability of a workforce, surely that's a good business and society metric." Bhushan Sethi, People & Organizatio...
Aug 04, 2022•20 min•Ep. 512
"I think the danger that we tend to run as people analytics teams is that we're not willing to take slightly bolder stances and say, "Hey, we have a better collective picture of the labor market. We have a better collective picture of what enterprise trends and behaviors are like." We need to give strategic guidance and not just be turning over data products." Zach Frank, Senior Manager of People Analytics, Freeman Company (formerly at Aramark) We're Only Human -- Episode 143 When it comes to an...
Jul 11, 2022•31 min•Ep. 511
"Oftentimes they're looking for a quick fix. But what I will say is those that are doing [hiring] well and really moving the needle are those that are looking at this issue holistically. What is our employment brand in the market? Who are we competing with in our market? How does our total compensation package compete? Do we know how to sell to candidates?" Pam Verhoff, President, Advanced RPO We're Only Human -- Episode 142 Everyone's talking about hiring. And we all want an easy button. In thi...
Jun 10, 2022•34 min•Ep. 510
"How can you build things that are as small as they can be so that you can plug and play and you can pivot and change? The way that I think about manifesting that in talent programs is thinking about more of a skills culture. If we have the skill of adapting and coping, for example, and we know that's a critical element in a lot of areas of our organization. Let's go ahead and build programs around building that skill up, then we can quickly pivot and change as the organization's needs change." ...
May 19, 2022•34 min•Ep. 509
"I think the the one stat that came out of this research, that nine out of 10 employees would be more likely to stay with their employer if they had this benefit, I was just kind of blown away." Rob Whalen, CEO, PTOExchange We're Only Human -- Episode 140 One of the most common employee benefits is paid leave. Employers offer a variety of options, from more standard accrued leave during every pay period to a newer option for "unlimited PTO." But how do people feel about these benefits? Well, the...
Apr 26, 2022•27 min•Ep. 508
"Stay interviews are highly under-rated, but yet can provide , so much insight to your employees and so much data. It's almost like a secret weapon or secret tool that companies just don't take advantage of." Amanda Turbeville, Global Head of Human Resources, Montway Auto Transport We're Only Human -- Episode 139 In today's challenging hiring environment, employers need a way to connect with their people. Compensation? It's a start, but it doesn't motivate long-term. What about autonomy, trainin...
Apr 12, 2022•25 min•Ep. 507
"In 2021, our employees asked about 27,000 questions from the chatbot and completed about 16,000 transactions. So this year our focus is really on reinforcing awareness and adoption while we're working to continue to improve our processes, our content, and our support structure." Nicole Sloan, Employee Experience Leader, Kimberly Clark We're Only Human -- Episode 138 For many workers at large companies, the only way to get help is with a phone number or a web portal. While there's nothing wrong ...
Mar 31, 2022•32 min•Ep. 506
"We're talking ISO 45003 that I highly recommend people look at . Or you can talk to people like me who can break it down into regular language. Those three components of psychological health and safety, which are the structure, the environment and the expectations of behavior." Dr. Allessandria Polizzi We're Only Human -- Episode 137 In the workplace today, one of the common phrases that gets thrown around a lot is "psychological safety." But what is it, and how does it fit into the bigger conv...
Mar 21, 2022•21 min•Ep. 505
If we want to transform and do things differently, we always have a big "why." We have a purpose we are going after. When I think about transformation, I say, how would you make a preferred way of working which will create delightful experiences for people at the center of that change? Shalu Manan, HR Transformation Strategist We're Only Human -- Episode 136 Change is inevitable, but there is a right and a wrong way we can present and represent change as HR leaders. In today's episode of We're O...
Mar 09, 2022•30 min•Ep. 504
The first advice I would say is be extremely clear about what your purpose is. When I came into this role, we were extremely clear about what not only my goal, but my purpose as a leader in what I was here to do. I think is important for all HR professionals to understand really the critical business needs for the organization that you're a part of, and what is your role in your purpose within that? Alex Smith, CHRO of the City of Memphis We're Only Human -- Episode 135 One of the things we're t...
Feb 23, 2022•23 min•Ep. 503
"According to their Director of DEI and Mental Health, they've reduced short-term disability claims related to mental health by 20%, and they've reduced relapse and recurrence by more than 50%." Doug Berkowitz - SVP Operations - LifeSpeak We're Only Human -- Episode 134 In the last few years, employee mental health has become a priority for more employers than ever before. And yet the data indicate that while employers are trying to make positive changes, they aren't really being felt by the wor...
Feb 15, 2022•23 min•Ep. 502
The days of a recruiter having to really remember or jot down different iterations, skills, synonyms, acronyms... Those days are gone. We are constantly learning based off of the resumes that we're parsing. Terry Bustamante, DaXtra Technologies We're Only Human -- Episode 133 Back in December, Ben and over 100 other business leaders and technology providers attended the HR Tech Connect Summit in Jacksonville, FL. At the event, one key session was called Mythbusting AI for HR, and it dove into th...
Feb 07, 2022•19 min•Ep. 501
"Many employees these days may feel disconnected from their jobs or the company culture as a whole." Ralf Hofmann, Managing Partner & Co-Founder, Drake Star We're Only Human -- Episode 132 One of the things that makes us all better is hearing from people outside of our bubble. In this episode, Ben talks with Ralf Hofmann, an investor and business leader that helps with funding and business deals across the HR technology industry. They dive into some of the things that are top of mind for thi...
Feb 02, 2022•22 min•Ep. 500
"We all want to be seen, heard, and recognized." Abby Hamilton, Chief People Officer, LiveIntent We're Only Human -- Episode 131 When it comes to performance processes at most companies, the expected outcomes are compliance and completion. But in this episode, Ben talks with Shane Metcalf of 15Five and Abby Hamilton of LiveIntent to understand what it takes to create not just a process, but a true culture of performance within an organization. Shane and Abby share ideas, insights, and suggestion...
Jan 06, 2022•24 min•Ep. 499
"We collect three to 4 billion talent signals in the platform. That number is so large that if you were to spread it out over each second, it's 30 years of data. It's a crazy large number, but machine learning can look at that and in a millisecond find the patterns that you're looking for and apply it to what you want in a heartbeat." Cliff Jurkiewicz, VP Global Strategy at Phenom We're Only Human -- Episode 130 Join Phenom's Industry-first AI Day at http://ai.phenom.com Artificial intelligence ...
Dec 06, 2021•35 min•Ep. 498
"And as I have these conversations with hiring managers and my peer executives, I often ask them things like, 'Who is the best person that works with you that comes from a non-traditional background--would you take more of them?' And of course the answer is always yes. You can! You can do that. And why not risk the possibility of getting somebody amazing?" Peter Sursi, Talent Executive, Federal Bureau of Investigation We're Only Human -- Episode 129 In today's talent market, employers need to be...
Nov 08, 2021•29 min•Ep. 497
"No one likes leaving the comfort zone, but change forces you to leave your comfort zone, your known area. That is also an aspect of why it's important to start early because you also need to transport the vision for why you change, why you transform things, because if people don't understand why things are changing and what is the greater strategy, they will find it even harder to change themselves and their behavior." Manuela Brede, Senior Consultant Transformation & Change Management at S...
Oct 04, 2021•34 min•Ep. 492
As we provide, billions and billions of data points of pay, job descriptions, skills, information about the organization, information about people... We have all this data and talent intelligence is an emerging super category. Kent Plunkett, CEO, Salary.com We're Only Human -- Episode 127 Today, more than ever, compensation is a priority for business leaders in fast-moving organizations. Not sure that's true? Try mentioning pay equity or competitive job offers and see what comes up. In this epis...
Sep 28, 2021•22 min•Ep. 496
"That's step one is you have to build that partnership. And hopefully now that the iron is hot, strike it. If you have been supporting your business and organization through this pandemic, how do you take advantage of that and make sure that now your voice is in the room. Make sure that now you're using your voice and you're saying some of these things. I think HR has a unique perspective to your point--we don't cause a lot of these issues, but we help solve a lot of these issues." Julie Salomon...
Sep 13, 2021•32 min•Ep. 495
"The job of a talent acquisition leader is actually like five or six functions put together. You're a marketing leader doing outbound and branding. You're a sales leader, leading a team of individuals having conversations, converting candidates, or an operations leader by coordinating and scheduling and setting up interviews through the funnel. You're an analytics leader, trying to build dashboards and reporting." Teddy Chestnut, BrightHire We're Only Human -- Episode 125 In the hiring process, ...
Sep 07, 2021•33 min•Ep. 494
Thousands of people have been our dataset this year that we've been talking to and analyzing and understanding what's happening. There's so much research and evidence here to help you. Transparently, I've never seen a market like we're in today. I hope this gives you some good insights and good ideas to solve for the current challenges and an extremely difficult hiring market. Ben EubanksChief Research Officer, Lighthouse Research & Advisory Host, We're Only HumanHost, HR Tech Talks Livestre...
Aug 25, 2021•48 min•Ep. 493
"I think openness to failure is as important as openness to success, because if you're not open to failure, you're not open to trying new things. Full stop. You're going to keep rolling out the same trite things that maybe aren't the best things. So it's really as important to try new things, and where you give yourself the credibility is the fact that you are measuring and you are looking at whether or not this works objectively." Caitlin Bigsby, Visier We're Only Human -- Episode 123 Want to b...
Aug 17, 2021•29 min•Ep. 490
"An HR manager can do whatever they need to do. We do have a vision, and the vision is that all administrative tasks should be done in less than 15 seconds." Leila Laidani, Aconso We're Only Human -- Episode 122 In the last year, companies have shifted much of their work processes to a digital format. However, legacy files and workflows don't always transition so easily. In this episode, Ben talks with the team from Aconso about how using secure, digital storage solutions can help HR leaders to ...
Aug 17, 2021•24 min•Ep. 489
"You need to have a competitive pay and benefits offering. When you go to do that, the employer ends up paying for a lot of things that go unused just because there's too much to communicate. What's just amazing about the time and space we're in now is you can really use personalization to surface opportunities from among and within those programs and benefits at the right time, in a way where it's really a health and benefits journey of one." John Halloran, CEO at Mobile Health We're Only Human...
Aug 02, 2021•24 min•Ep. 488
"I had a client that in February of last year had 72 employees, all in Boulder, Colorado. By September of last year, they eliminated their office and went remote. They went from having all their employees in one state to having those same 74 employees, but across 14 different states." Jordan Conley, President, Obsidian HR We're Only Human -- Episode 120 In the United States, approximately 98% of the employers that exist have fewer than 100 employees. It's easy to get caught up in the headlines t...
Jul 27, 2021•30 min•Ep. 487
