What makes effective organisational listening with Sam Valentine
Episode description
In this episode, Lech Guzowski talks to Sam Valentine, the Employee Experience, Listening and Culture Lead at Miro, about effective organisational listening. They discuss the difference between surveys and listening, and the importance of understanding the drivers of performance. Sam shares his working definition of listening as collecting strategic data from people to help drive performance. They also talk about the challenges involved in implementing effective organisational listening and the importance of taking action based on the data collected. Key takeaways:
- we need to move beyond surveys
- focus on listening to a specific problem to solve
- empathy and humanity are vital in the listening process
SELECTED LINKS FROM THE EPISODE
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Hosted and produced by Lech Guzowski at human culture design
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