#04 - Janitors and Principals of Social Media

Zach and John spend ~50% of their “social” time online (100% of the time during COVID-19 lockdown 😬). We simply want to post, chat, and video-message freely while avoiding unsavory content from others! Facebook, Twitter, and YouTube (among others) try to balance all of our interests through rules enforced by “Content Moderation” that can remove content and users as necessary. But content moderation has a seriously dark underbelly. The human employee and user costs are severe. And social media companies hope technology can save the day. John and Zach explore the current and emerging state of content moderation. Can social media companies boost moderation sufficiently before users or governments reclaim the powers?