Send us Fan Mail Traditionally, there were a limited number of channels that a company had to manage. But as the lines keep blurring in the business models, businesses will need to manage more channels. The marketplaces and their ever-evolving business model will fuel the growth of channels even further. These marketplaces also pose some of the newer challenges that didn't exist in the traditional channels, such as the dynamic changes in pricing based on market conditions and consumer behaviors....
Oct 21, 2021•1 hr 1 min•Ep. 177
Send us Fan Mail The needs of the production floor have always been the most critical for Manufacturing, with scheduling being the most challenging function. The finite scheduling method has been the most accurate and most commonly used so far. It claimed to improve the on-time delivery by scheduling based on the due date and only working on jobs when they were due. But finite scheduling never worked as it didn't accommodate real-life scenarios such as machines going down or some resources not r...
Oct 20, 2021•43 min•Ep. 176
Send us Fan Mail People often talk about the importance of diversification, especially for cash-intensive businesses such as manufacturing. But what exactly is diversification, and how to plan for it? Is it about having the right balance of customers? Is it about rejecting opportunities even if you might have millions of dollars knocking on your doors? Well, diversification requires the complete change of thinking and redesign of your business model. To be completely diversified, you can't just ...
Oct 19, 2021•40 min•Ep. 175
Send us Fan Mail Every company manages thousands of contracts. These contracts could belong to procurement, sales, or HR. But in most cases, the contracts management function is part of the procurement team because of the sheer volume of contracts issued and negotiated. If you don't want to spend millions of dollars in back and forth negotiating with lawyers, then you would need a contract playbook that can help define the boilerplate for your contract, along with a system to track contract expi...
Oct 18, 2021•41 min•Ep. 174
Send us Fan Mail ERP conversations can't finish without the mention of Sage. Like SAP, Sage has always been strong in the European market as it's a European company. They have also been very well penetrated in the accounting and CPA community due to their distribution and business model. Sage has many different products in its portfolio, with construction and process manufacturing industries being its strength. While there have been many debates about the 3rd spot in the ERP market among Microso...
Oct 16, 2021•1 hr 22 min•Ep. 173
Send us Fan Mail The main challenge with ERP is that it cannot address 100% of your organization's needs, no matter how good it is. There will always be company-specific needs such as reporting or KPIs. There are also likely to be several integrations that you might require, such as integrating your inventory forecasting, demand planning system, or e-commerce. These integrations and reporting requirements will drive changes to your core ERP functionality, such as exposing additional data fields ...
Oct 15, 2021•1 hr 1 min•Ep. 172
Send us Fan Mail Most e-commerce companies remain busy chasing new customers and visitors to the site. And they ignore the average order value, also known as deal size in the traditional world. There are several ways to increase your average order value, such as trying different pricing experiments, bundling, up-sell, and cross-sell. But you would not know what's going to work unless you design suitable experiments and measure them accurately. In today's episode, we invited a panel of cross-func...
Oct 14, 2021•1 hr 1 min•Ep. 171
Send us Fan Mail It's tough to keep up with the trends and technologies in the e-commerce ecosystem. Social media marketing and channels have grown significantly, especially due to COVID. As a result, it's becoming harder and harder to manage the marketing budget and explore the right channels for your market segment and business model. Managing relationships and promoting your offerings through nano influencers is one such trend that's been rising in popularity lately. But it almost seems like ...
Oct 13, 2021•49 min•Ep. 170
Send us Fan Mail The journey of serving the DoD market could feel frightening. While it might provide stability to your fluctuating revenue cycles, it also comes with a significant overhead with the process upkeep. But as part of DoD compliance, you get several benefits, such as protecting your IP as DoD is trying to protect your proprietary methods or patents. With these controls in place, professional investors will see your business as more sustainable if you decide to sell it. Finally, you c...
Oct 12, 2021•50 min•Ep. 169
Send us Fan Mail With innovations in technologies, we have put software on every device and endpoint too soon, which has increased the attack surface significantly. Unfortunately, this has also been done without truly understanding the ramifications of these advancements. The hackers or state-sponsored agencies are advancing their capabilities with the same speed, if not more, with these developments. And businesses need to keep up with them, or their intellectual properties could be at risk. Th...
Oct 11, 2021•44 min•Ep. 168
Send us Fan Mail If you are a startup, you will have several options in the QuickBooks portfolio to get your business up and running without requiring deep IT or accounting capabilities. As you grow, you might need to upgrade to several products in the QuickBooks portfolio and try add-ons such as FishBowl. However, while they have deeper capabilities functionally to support your small business, they are not designed to support the scale and transaction volume needed by a company with 8-digit rev...
Oct 09, 2021•1 hr 10 min•Ep. 167
Send us Fan Mail Whether you are pitching an initiative or getting pitched, turning down an idea is extremely uncomfortable for both parties. Although executives may be turning down the idea as they might not see how they might sell it to their boards, colleagues, or teams, they don't want to reject it as it could be a lifetime opportunity for their career. While it might feel counter-intuitive, the executives pay attention to every single idea in an organization. Still, most ideas get turned do...
Oct 08, 2021•1 hr 1 min•Ep. 166
Send us Fan Mail Most people think of personalization strategies as the thank you note written on the post-purchase card sent to the consumer or a thank you video from the CEO. But personalization goes deeper when it comes to e-commerce. The personalized experience could include the products that are shown to the non-logged-in user based on their location or IP address. It could also include reminding users about a battery pack if the product box doesn't include a battery set. In today's episode...
Oct 07, 2021•1 hr 2 min•Ep. 165
Send us Fan Mail Scaling an e-commerce brand is hard. And it's becoming harder with the expansion of marketplaces. While they offer significant opportunities and an easy way to acquire customers, each channel and the marketplace has fairly stringent requirements regarding their quality standards and what they like to see from the vendors. Also, the more you move your products and the longer your products have to travel, your supply chain costs increase significantly. In today's episode, we have ...
Oct 06, 2021•43 min•Ep. 164
Send us Fan Mail The legacy warehouses were extremely rigid and imprecise. They had challenges in locating the precise location in the system. They also didn't map humans in the system. These restrictions limit WMS systems to accommodate real-world scenarios such as seasonality and dynamics recommendation of rearrangement of the warehouse based on demand. The modern breed of WMS systems is far more capable with the help of technologies such as machine learning and ultra-wideband. In today's epis...
Oct 05, 2021•45 min•Ep. 163
Send us Fan Mail A machine is not a microwave where you can throw a piece of steel, push a bunch of buttons, and expect your parts to be done. The inner workings of machines are fundamental to account to be able to program cost-effectively. You need to take several things into account, starting from the fit between materials and machines. You also need to figure out the appropriate setup times to make sure that you can make the part in the budgeted amount. In today's episode, we have our guest, ...
Oct 04, 2021•39 min•Ep. 162
Send us Fan Mail Change management has become the new buzzword. Most ERP implementation practitioners talk about how important change management is and how that can save implementation failures. Also, most ERP implementation failure conversations are around exceeding the original estimations of the budget. But who pays for change management? Who is responsible for change management? Where does change management fit in the organization? How to budget for change management? Is there a finite amoun...
Oct 01, 2021•1 hr•Ep. 161
Send us Fan Mail While building your e-commerce site, you might be tempted to go for the cheapest option. But for your e-commerce initiatives to work, you need to perform a deeper analysis of customer journeys to provide them the experience they expect. This study requires you to go deeper than the five WHYs and to utilize methods such as management by walking around. Also, optimizing customer journeys is an ongoing process, which doesn't end with identification. In today's episode, we invited a...
Sep 30, 2021•57 min•Ep. 160
Send us Fan Mail Most machine shops are afraid of going for certifications such as AS9100 and CMMC due to the process overheads and compliance requirements imposed. They would rather invest that money in buying more machines and adding more people. While these certifications can be perceived as unnecessary, they can open up tons of newer opportunities for you. They can also make you efficient with your operations and provide the necessary controls for creating a sustainable business that will ha...
Sep 29, 2021•46 min•Ep. 159
Send us Fan Mail While several tax packages out there, such as Avalara and Vertex, can automatically monitor each state's tax rates and apply to each of your transactions, these packages rely on your data and accounting to determine your tax obligations. If you are not accounting for your product costs appropriately, you might be leaving millions of dollars on the table. You could save this money through tax recovery if you conducted a refund review. In today's episode, we have our guest, Jason ...
Sep 28, 2021•42 min•Ep. 158
Send us Fan Mail If you have been thinking about penetrating the automotive market, your customers will ask you to comply with the PPAP processes. You need to comply with several requirements irrespective of your tiers, such as communicating any process or line changes in your facility. You will also have additional testing requirements at the transaction level, such as corrosion testing, etc. If you don't understand these standards, you have a risk of losing your customer or wasting money on no...
Sep 27, 2021•37 min•Ep. 157
Send us Fan Mail First-time ERP buyers and salespeople without any implementation experience consider implementations as plug-and-play. But while you might be using someone else's product, you first need to understand the product at a deeper level and this learning might take the same amount of time as creating your ERP from scratch. So although off-the-shelf products reduce the implementation risks and success, they still require substantial time to go through the necessary phases of software d...
Sep 24, 2021•1 hr•Ep. 156
Send us Fan Mail A deep understanding of your ideal customer profile is the foundation of your sales, marketing, and e-commerce success. Unfortunately, most companies struggle to create their marketing positioning around their ICP as they are often serving multiple industries and buyers. This issue is even more critical for your digital and e-commerce journey as the success of your market would be dependent upon how well you map your buyer journeys aligned to your ICPs. In today's episode, we in...
Sep 23, 2021•1 hr 4 min•Ep. 155
Send us Fan Mail Robotic applications have come a long way. They can automate a lot of mundane processes in your warehouse and facility. But to get the ROI from robotic investments, you need to assess the factors that make robotic applications efficient. Just like human operators, robots are not suitable for all environments. Even minor changes in the environment can impact their efficiency goals. With any technology, the more standardized and streamlined your processes are, the higher your chan...
Sep 22, 2021•45 min•Ep. 154
Send us Fan Mail ERP sales teams are some of the most confident people, while the ERP implementation team would come across as the most nervous. If you ever sat in an ERP demo, the sales team would provide assurance on every single doubt you might have, and the implementation team is rarely involved in the sales process. After signing the contract, you might never see the pre-sales or salesperson, and in the implementation, the lead might not agree with the verbal commitment during the sales pha...
Sep 21, 2021•36 min•Ep. 153
Send us Fan Mail Sales compensation is a multi-edged sword. There are many variables, and each variable could significantly impact your top line and bottom line if the consequences are not thought through. If the base salary is too low and if it doesn't meet the basic needs of salespeople, they might be looking for additional sources of revenue for themselves and might not be committed. If you paid too much in base, they might not be motivated to work hard and go out of their way to close deals....
Sep 20, 2021•44 min•Ep. 152
Send us Fan Mail Irrespective of whether you are integrating two hardware components or software products, the challenges are similar. You need to understand the current state of the integrated components, but the future state is equally important, especially if the future state may not be in your control. For example, if you aim to integrate an e-commerce platform with an ERP, the only piece you will own will be the integration code. The product life cycle of e-commerce or ERP products is out o...
Sep 17, 2021•1 hr 4 min•Ep. 151
Send us Fan Mail Marketers tend to offer sitewide discounts to their entire audience without considering where visitors are in the buyer's journey. Sure, that might drum up more sales, but it can hurt your bottom line in the long run. They also use discounts to attract the top of a funnel audience. Sure that's effective in the retail world? But does that work in every single situation? So what can you do to segment your customers better and understand if they truly care for discounts? In today's...
Sep 16, 2021•1 hr 5 min•Ep. 150
Send us Fan Mail When it comes to automated storage and retrieval systems (ASRS), there are several choices available. You have regular ASRS systems that will require changes to your facility and processes as they are designed to be more of the conveyor belts. Mobile ASRS, on the other hand, don't have to travel in a fixed path. Instead, they can travel to a predetermined location or work center inside a facility. Mobile ASRS systems are also very flexible in accommodating real-time demand and c...
Sep 15, 2021•46 min•Ep. 149
Send us Fan Mail Strategic placement of complementary products and personalized recommendations can help increase revenue from each transaction and the lifetime value of each customer. But strategic placement is art and science and requires you to understand customer behavior at a deeper level. If you go overboard with your suggestions, the customers may bounce from your site. And if you underserve them, you might miss out on the opportunities to be able to upsell and cross-sell. In today's epis...
Sep 14, 2021•38 min•Ep. 148
