This podcast is about leadership, authenticity and courage. Every episode is a personal development experience showing you how you can transform yourself and thus transform those around you and ultimately the organisation within which you work. Take a stand, choose a value - accountability, one-team, customer-centric, and many more - and come away with insights and practical tips on what it takes to authentically live that day-to-day. Many people and organisations hold these values, but don’t practise them. Through this podcast you will close that gap and as a result earn higher trust from your clients and colleagues, because they see you walking your talk.
Carolyn Taylor is a global thought leader in personal development and culture change, with a reputation for having a practical, insightful and do-able approach. She has coached thousands of leaders and helped hundreds of organisations change their culture, and is the author of the classic best-selling handbook Walking the Talk: How to Build a culture for success.
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Greater-Good cultures have flourished in recent years, as changing public expectations of business resulted in an increased corporate focus on purpose, values, and social responsibility. It’s important to understand the behaviours that characterise them, so you know what to look for when hiring and developing your people. In this episode we look at the traits that define this culture, and the benefits they bring to your business.
People-First cultures are predicated on the belief that if you look after your people, they are more likely to do their best, and therefore your organisation will be successful. It’s important to understand the behaviours that characterise them, so you know what to look for when hiring and developing your people. In this episode we look at the traits that define this culture, and the benefits they bring to your business.
Customer-Centric cultures put the customer at the heart of everything they do. It’s important to understand the behaviours that characterise them, so you know what to look for when hiring and developing your people. In this episode we look at the traits that define this culture, and the benefits they bring to your business.
Innovation cultures are rare, but their value cannot be overestimated. It’s important to understand the behaviours that characterise them, so you know what to look for when hiring and developing your people. In this episode we look at the traits that define this culture, and the benefits they bring to your business.
One-Team cultures are in demand, but are among the more challenging to get right. It’s important to understand the behaviours that characterise them, so you know what to look for when hiring and developing your people. In this episode we look at the traits that define this culture, and the benefits they bring to your business.
Achievement cultures are very attractive, but they can be difficult to create. It’s important to understand the behaviours that characterise them, so you know what to look for when hiring and developing your people. In this episode we look at the traits that define this culture, and the benefits they bring to your business.
How can you measure cultural contribution? Traditionally this has been difficult, but with the launch of The Taylor Assessment we have the answer. Take the guesswork out of hiring and developing your people, and get an accurate picture of how they will help build the culture you need to deliver on your business goals.
To be agile demands teams to be empowered, and that can be a stretch for both the empowerer and the empoweree. Find out more in this episode. Buy the Walking the Talk book: https://amzn.to/3WunDBA Website: www.carolyntaylorculture.com Podcast: www.carolyntaylorculture.com/podcast Walking the Talk: www.walkingthetalk.com...
Constant interaction with the customer is one of the features of agility, and requires some particular patterns of thinking from those who which to become more agile. Find out what these are in this episode, and how to practice them. Buy the Walking the Talk book: https://amzn.to/3WunDBA Website: www.carolyntaylorculture.com Podcast: www.carolyntaylorculture.com/podcast Walking the Talk: www.walkingthetalk.com...
How to be faster, more flexible, more adaptable. Agile work practices have been introduced by many organisations, but they need agile mindsets to make them work. And these four mindsets can help to make all of us more agile, whether we work for an organisation who is practising agility or not. Buy the Walking the Talk book: https://amzn.to/3WunDBA Website: www.carolyntaylorculture.com Podcast: www.carolyntaylorculture.com/podcast Walking the Talk: www.walkingthetalk.com...
Who you choose to fill an empty role sends such a strong message about what you truly value. Here Carolyn talks about how to use both external and internal hires to reinforce your reinforce the culture you aspire to. Buy the Walking the Talk book: https://amzn.to/3WunDBA Website: www.carolyntaylorculture.com Podcast: www.carolyntaylorculture.com/podcast Walking the Talk: www.walkingthetalk.com...
In a very practical way, this episode outlines four dimensions through which you can make changes to those meetings you influence, so they become a better symbol of the culture you want to create in your team. Buy the Walking the Talk book: https://amzn.to/3WunDBA Website: www.carolyntaylorculture.com Podcast: www.carolyntaylorculture.com/podcast Walking the Talk: www.walkingthetalk.com...
In this episode, Carolyn explores how to get engaged in a cultural goal even if you were not a part of creating it. And for those designing the best way to involve others, some tips on the best approach. Buy the Walking the Talk book: https://amzn.to/3WunDBA Website: www.carolyntaylorculture.com Podcast: www.carolyntaylorculture.com/podcast Walking the Talk: www.walkingthetalk.com...
In this episode, Carolyn provides some tips on what it takes to both describe your aspirational culture and then get others aligned to what it means. Buy the Walking the Talk book: https://amzn.to/3WunDBA Website: www.carolyntaylorculture.com Podcast: www.carolyntaylorculture.com/podcast Walking the Talk: www.walkingthetalk.com...
In the final episode of the Trust Equation series, Carolyn Taylor delves into the powerful divisor of self-interest, explaining its outsized impact on whether one is perceived as trustworthy. She explores the inherent human drive for self-preservation and presents practical mental models, such as the law of karma and open-hearted caring, to align personal goals with the needs of others. Through real-world examples, she illustrates how perceived self-interest erodes trust and provides actionable strategies to foster genuine care, thereby building robust and mutually beneficial relationships.
Carolyn Taylor delves into intimacy, the emotional dimension of The Trust Equation, explaining how allowing others to "see into me" builds profound trust. She outlines three key ways to foster intimacy: sharing aspects of your personal life, revealing formative experiences that shaped you, and openly discussing vulnerabilities and imperfections. The episode also touches on how remote work makes building intimacy more challenging and the importance of intentional effort and psychological safety in professional settings. This approach, while requiring courage, ultimately strengthens relationships and leadership effectiveness.
Carolyn Taylor delves into reliability, the second element of the trust equation (credibility + reliability + intimacy / self-interest), explaining that it involves both consistently delivering on promises and authentically being the person you present yourself to be. She offers practical advice such as making explicit promises, learning to say no, and anticipating risks. The episode emphasizes guarding your reputation for reliability and communicating openly when facing potential slips to maintain trust.
This episode begins a series exploring David Maister's Trust Equation. Carolyn focuses on credibility, defining it as deep expertise and confidence, exemplified by a personal rebranding experience. She provides actionable strategies for building personal credibility, including self-reflection, learning, demonstrating knowledge, and admitting limitations, while also advising on how to address situations where others' credibility is questioned.
Carolyn Taylor introduces a new season of her Walking Your Talk podcast, set to launch on November 18th. This series will delve into great concepts from other thought leaders, starting with the trust equation from "The Trusted Advisor". Listeners, both new and returning, are encouraged to tune in for valuable insights and practical tips on building greater trustworthiness.
Carolyn talks with Siobhan McHale, author of 'The Insiders’ Guide to Culture Change', about how by understanding and adapting the roles we play, we can enhance our own performance and that of others. Buy the Walking the Talk book: https://amzn.to/3WunDBA Website: www.carolyntaylorculture.com Podcast: www.carolyntaylorculture.com/podcast Walking the Talk: www.walkingthetalk.com...
How can you achieve both stretch performance and reliability – that sweet spot where you can continue to stretch without jeopardising your promises? By changing the way you work with risk. Buy the Walking the Talk book: https://amzn.to/3WunDBA Website: www.carolyntaylorculture.com Podcast: www.carolyntaylorculture.com/podcast Walking the Talk: www.walkingthetalk.com...
Steve Cunningham, Director of Talent at BT shares with us the work done at BT to embed more accountability into their culture, and how this has been helped by a strong purpose. Buy the Walking the Talk book: https://amzn.to/3WunDBA Website: www.carolyntaylorculture.com Podcast: www.carolyntaylorculture.com/podcast Walking the Talk: www.walkingthetalk.com...
Accountability goes up when the right conversations occur. Carolyn explains why, and how you can hold those conversations yourself. Buy the Walking the Talk book: https://amzn.to/3WunDBA Website: www.carolyntaylorculture.com Podcast: www.carolyntaylorculture.com/podcast Walking the Talk: www.walkingthetalk.com...
Carolyn explores the trait which needs to be present to fuel every pursuit of excellence. Is this an inherent trait or can it be awakened in ourselves and in others when provided with the right ambition? Buy the Walking the Talk book - https://amzn.to/3WunDBA Website: www.carolyntaylorculture.com Podcast: www.carolyntaylorculture.com/podcast Walking the Talk: www.walkingthetalk.com
Turning your pursuit into action is given more urgency with an ambition. In this episode, Carolyn describes different types of ambition and shows how to design one best suited to what excellence means for you. Buy the Walking the Talk book: https://amzn.to/3WunDBA Website: www.carolyntaylorculture.com Podcast: www.carolyntaylorculture.com/podcast Walking the Talk: www.walkingthetalk.com...
An external orientation is essential to truly pursue excellence, because it is only by going beyond what is familiar to you that you will discover what excellence means in your field. Otherwise what you call excellence may actually turn out to be mediocracy. Buy the Walking the Talk book: https://amzn.to/3WunDBA Website: www.carolyntaylorculture.com Podcast: www.carolyntaylorculture.com/podcast Walking the Talk: www.walkingthetalk.com...
Pursuing excellence should be such a natural thing to do with a team of people, and yet it can be remarkably elusive amongst the anxieties, pressures and expectations of day to day working life. This episode starts a journey of re-finding the satisfaction that is possible in such a pursuit. Buy the Walking the Talk book: https://amzn.to/3WunDBA Website: www.carolyntaylorculture.com Podcast: www.carolyntaylorculture.com/podcast Walking the Talk: www.walkingthetalk.com...
This episode explores the paradox between our curiosity and attraction to explore new possibilities and the value in prioritising and focussing on what really matters. Both are important, but the former can also offer way too many distractions. Buy the Walking the Talk book: https://amzn.to/3WunDBA Buy Accountability@Work book: https://amzn.to/3ZmOSQB Website: www.carolyntaylorculture.com Podcast: www.carolyntaylorculture.com/podcast Walking the Talk: www.walkingthetalk.com...
Do you ever feel you do a little bit of everything, but struggle to fully commit attention to the things that matter most? Making a judgement call risks of making the wrong move, but the bigger mistake is the opportunity lost. Pick up ideas in this episode to hone your skills in prioritising and backing your own decisions. Buy the Walking the Talk book: https://amzn.to/3WunDBA Buy Accountability@Work book: https://amzn.to/3ZmOSQB Website: www.carolyntaylorculture.com Podcast: www.carolyntaylorcu...
Selecting good choices over bad ones is easy. But when every option is a good one, it’s much harder. What do you do when your work serves the needs of to many people, everyone you want to please and make happy? Buy the Walking the Talk book: https://amzn.to/3WunDBA Buy Accountability@Work book: https://amzn.to/3ZmOSQB Website: www.carolyntaylorculture.com Podcast: www.carolyntaylorculture.com/podcast Walking the Talk: www.walkingthetalk.com...
