Richard Howson: Network Engineering Director, Dad, tech and coffee obsessive

Recent COVID guidance means many people will be spending more time working from home during the day, with potentially more nights in streaming and gaming. When you add on big events like Amazon football, we expect broadband usage on our network to significantly increase over the coming weeks. We’ve invested in our network capacity over the pandemic to ensure we keep customers connected in periods of peak demand. Our network engineering director told Dominic Laurie how his team had been preparing for this moment throughout this year.