Changing the Paradigm of Work

I saw an article on AI usage that is based on an upcoming book that suggests redesigning the world around new tech, not adding it to existing things. The first example is how electricity was introduced to existing factories, but it only provided some incremental gains until new factories were redesigned around electric motors. There's also an example given about reworking hotels to remove the front desk since that feature isn't needed. Instead, people could walk in, and an employee with a tablet could find them to check them in.

I'm all for rethinking and redesigning processes. I do think we have a huge glut of software in many organizations that exists because processes have evolved across time, but not everything and we keep our old software. When we have a new need or want a new capability, we add new software (or add features), but we don't necessarily throw out all the old software, processes, or habits. That wouldn't be practical, often because when we implement something new, it might not meet all our needs. Or at least we don't know it meets our needs at first.

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