Aaron Stapleton, Founder & CEO of Queen City Home Care in Cincinnati, Ohio explains why he started surveying his caregivers, what insights he's gained in the first three months, and how his agency is using survey feedback to not only retain, but also recruit vested caregivers.
Dustin Distefano, Founder and CEO of A Place at Home highlights the importance of a clearly defined caregiver journey. He breaks down: How to engage caregivers through meaningful touchpoints How to create opportunities for advancement that ignite growth How engagement & professional growth lead to caregiver retention
Lonnie Mayne, Founder of Red Shoes Living is a world-renowned speaker and author on humanizing the experience. He's here to share the 5-step framework of his philosophy: Red Shoes Living. Learn how to build enriched culture, establish leadership responsibility, develop team accountability or create standout client experiences through this 5-step framework that's designed to help individuals show up and put their best self forward every day.
Todd Allen, CEO of AxisCare and Ari Medoff, CEO of Arosa answer top questions agencies are asking about the current M&A landscape and highlight what executives need to understand about their business to be set up for a future buy/sell.
Steve "The Hurricane" unpacks the three most important things your agency can do today to prepare to sell. Whether you've been in business for a year, three-years or twenty years, it's never too early or too late to have this conversation.
Clint Nobles, Founder of Home Care Ops and Owner of Nobility Care Solutions shares: What components a repeatable system needs to have How your agency can create or adapt your current systems How Nobility Care integrated systems resulting in rapid growth & sustainable revenue Why systems are the foundation for long-term success
New HomeWell Care Services CEO, Crystal Franz and Will Childers, leading franchisee in Delaware highlight what they did to achieve a record-breaking year at both the organization and system-level.
Chelsey Ammons, VP of Nursing at Care Advantage Inc. dives into how her team has successfully retained hundreds of caregivers across 25+ locations over the course of the pandemic. She'll share seven tips with derived outcomes and examples that you can implement today to retain caregivers in your home care agency.
Olivia Jones, Executive Vice President of Care Advantage Inc. has been working in personal care for 23 years and is here to highlight five secrets to improve your home care scheduling processes. In this episode we'll discuss: - What the five secrets are - How Olivia has seen these secrets work effectively across their 27 locations - What results you can expect to see from implementing these secrets
Brett Ringold, Vice President of family-owned agency, A Long Term Companion is here to highlight his decade of experience recruiting and retaining caregivers after having been a recipient of home care himself. We'll dive into office staff culture, mastering caregiver scheduling, measuring caregiver satisfaction, refining your onboarding process and much more. Tune in to learn tips that you can begin implementing in your home care business today!
Barbara Karnes, author of 'Gone From My Sight', 'The Little Blue Book' and 'The 11th Hour' shares what she's learned from 40+ years of experience educating and training care workers on the end of life experience. She's known as the pioneer of the hospice industry and with over 30 million copies sold of her books, she's the expert on all topics around death and end of life.
Mitch Williams, Owner of Home Helpers, San Mateo is the only home care agency in California to win the Best of Home Care Leader in Excellence Award six years in a row. He’s here to share when, why and what outcomes they’ve driven while measuring client and caregiver satisfaction.
Kevin Smith, CEO of Best of Care in the greater Boston area shares what's top of mind for him as his multi-million dollar independent agency continues to grow at an accelerated rate. In this episode, we'll hit on: COVID vaccine rollout and messaging Scaling your HR Department Pressure testing your administrative infrastructure Pursuing opportunities: quality vs quantity Growing from $5M to $10M and beyond
Amy Selle, Vice President and Erica Horner, Home Care Sales Consultant at corecubed breakdown which sales strategies will continue to work for our industry as remote work, digital communication and COVID still dictate the ongoing landscape.
Marissa Snook, President/CEO and Stacie Gillespie, Director of Search Marketing at corecubed download major trends in digital marketing that home care owners need to take advantage of and watch out for in 2021.
Jessica Nobles, Founder of Nobility Care Solutions and Executive Administrator of Home Care Ops is here to share how to validate and give a voice to your caregivers, the importance of an EVP and what the hierarchy structure looks like for her care team.
Jake Rankin, the Founder and CEO of Talem Home Care & Placement Services out of Broomfield, Colorado addresses the top questions home care providers are asking, including: Getting caregivers to show up for interviews Progressing referral sources that say they're working with another agency What's working in terms of digital communication with referral sources Best use of marketing dollars right now Strategic planning for 2021, including how to factor in the ongoing effect of COVID-19...
Howard Stein, Owner of Home Helpers in Monmouth County, NJ started his agency in February 2020 — here's what he experienced jumping into the industry, hiring his first employees and operating an agency amidst a pandemic.
Aaron Marcum, Founder of Home Care Pulse is here to talk about starting his own agency in 2001, how his experience led him to found Home Care Pulse and why measuring client/caregiver satisfaction will improve the external care you provide and internal culture you create.
Kamran Nasser, Founder and CEO of NuevaCare in San Mateo, California is here to tell us how he built the #3 fastest-growing private company in Silicon Valley back in 2017. He ran NuevaCare very successfully for just 4 years before he sold it — here's the story.
NYSHCP, President Kathy Febraio has developed and secured funding for a peer-to-peer mentorship program for home care workers in the state of New York. They’re four months into a year-long program, working with 6 home care agencies in upstate NY and NYC. Kathy’s here to discuss how she developed the program, the results so far and what they hope to accomplish over the next 6 months.
Dakota Aitken, now Branch Director at Home Helpers in Cour d'Alene, Idaho first started as a caregiver to make some extra cash before and during his time at the University. He quickly developed compassion and a love for the industry, which led him to his current role – here's his story.
Sandi McCann, Founder and CEO of Home Care of the Rockies in Boulder County, Colorado talks about building The HomeCare 100 — a 100-hour caregiver training program custom to her agency. She'll unload why they built a custom program, how they pulled it all together, what's included in the 100-hours and what recruitment and retention results have derived from this exceptional training program.
Gregg Mazza, Founder and CEO of Home Care Breakthrough Solutions is here to talk about the big three challenges impacting the industry: staffing, meeting new client demand and holding your entire team accountable. From growing his own agency to $5M+ to consulting with hundreds of home care providers, he's got a solid understanding of these challenges and new ideas to tackle them in the present day.
David Ellenwood, Founder of Sunny Days in Home Care is here with his son-in-law John Bennett, now the current CEO, to talk about why they started a home care agency and how they've grown it to $14M+ as one of the fastest growing family-owned businesses in Pittsburgh.
Guy Tommasi, Owner of LIFETIME Care at Home is known as the data guru of the industry and he's here to tell us about value-based care, 4 data pillars to focus on and how his agency has managed to stand out from 600+ agencies in CT when it comes to getting referrals.
Emilie Bartolucci, Executive Director of Private Duty Home Care at NAHC is here to talk about her journey to the home care industry and why that's led her to pursue a doctrate in organizational leadership. She's focusing her dissertation on the caregiver experience and the motivating factors that keep caregivers in the industry. Here's what she has learned.
CEO, Neal Kursban and VP of Caregiver Services, Jen Sussman are here to talk about company culture being the foundation of recruitment, how to increase caregiver referrals from current staff and how to decrease your "no-show" rate for caregiver interviews.
Adam Robinson, CEO of Hireology explains why 'jobs are products' as he breaks down top producing job sites, communication with applicants, recruitment strategies that drive ROI and recruitment technology trends to watch out for in 2021.
Andrea Cohen, Founder & CEO of HouseWorks talks about competing with unemployment, which tech tools and platforms are bringing applicants, and how to optimize and set goals that result in new hires.
