We need to start getting more comfortable with pet owners and become a more transparent industry. Stop separating pets from their pet parents! This one thing is causing a lot of anger, resentment and anxiety in pet owners and yet, the majority of the veterinary industry is doing it. Allowing them to stay with their furbabies will allow them to see all the amazing work you do, decrease their anxiety and be nicer to the team. Who doesn't want nicer clients?
Mar 08, 2022•31 min•Ep. 42
Got a team member who is dragging the entire team down, but you're too short staffed to let them go? Often too much time is spent on a toxic team member instead of the superstars. Let's talk about the cost of a toxic team member, how you can help them and when to let them go.
Feb 23, 2022•29 min•Ep. 41
If you say you are not bias and/or never discriminate against anyone based on your bias then you are a liar. I am bias and so are you. Let's talk about what bias is so we can bring the awareness to it. Recognition first step in stopping our biases because while we don't want to have any, we all do.
Feb 08, 2022•25 min•Ep. 40
Are you recognized by a state/country as a veterinary technician/nurse? No? Then stop calling yourself a veterinary technician/nurse because you are not one! You are keeping the profession stuck in the 1970s which is causing all of our salaries to remain low. I address why it's so important that we all fight for our title and why it's important to distinguish between a veterinary technician/nurse and assistant. Don't call yourself a veterinary technician/nurse unless a state or country has award...
Jan 25, 2022•31 min•Ep. 39
I made this podcast because I saw on social media yet another veterinary professional go on and on for pages about a client complaining about money. Why do we let this stuff bother us? Are you a victim of yourself? How do we learn to let the small stuff go? Let's talk about ways to stop bi*#$ing about the small stuff. Apologies for some brief singing in this podcast.
Jan 06, 2022•21 min•Ep. 38
Veterinary industry is a 80-90% female workforce, but yet the amount of leaders that are female are slim. Why are there so few women in leadership roles? What data is out there? How can we work to ensure women have an equal voice at the leadership table? Let's dive into why there are so few women in leadership roles in the veterinary industry.
Dec 14, 2021•24 min•Ep. 37
"Yes." That's how most of us would answer the question of whether veterinary medicine has a high percentage of cynics working in it. To some extent we need a healthy amount of cynicism in order to survive in the profession. But is too much cynicism unhealthy? Does veterinary medicine actually have a higher level of cynicism than other professions? I attempt to find data and facts while diving into our love of cynicism in the veterinary medicine.
Nov 29, 2021•26 min•Ep. 36
We need to stop making excuses or waiting for things to change. Instead we need to accept the extra busy state of our hospitals and the shortness of staff in them. We need to stop making excuses as to why our team can’t take breaks, why we are burned out, and why we can’t be happy in our jobs. We need to start figuring out how we can practice the best medicine with the resources we have. It's time to stop burning ourselves and our people out. Stop the excuses. Start making changes.
Nov 16, 2021•36 min•Ep. 35
If you are a credentialed veterinary technician (VT) does your hospital pay you more than someone who is on the job (OTJ) trained with the same experience? When a new OTJ and a new credentialed VT are hired into your practice does the credentialed VT earn more? Are there certain opportunities that are only awarded to the credentialed VTs of your hospital? No??!! Then this is S#$! You Shouldn't Have To Put Up With. Let's dive into OTJ vs credentialed VTs.
Nov 05, 2021•31 min•Ep. 34
Are you a veterinary technician or nurse whose skills are not being utilized? Do you watch as your veterinarian places IV catheters, performs a dental prophy or vaccinates all the pets? Let's talk about the importance of utilizing veterinary technicians and nurses to the fullest. Failure to do so results in high turnover and a loss of revenue. This is s#&! you shouldn't have to put up with.
Oct 19, 2021•24 min•Ep. 33
Let's dive into these 3 terms and understand why they are all necessary depending on the situation. Having a deeper understanding will allow you to know when to apply them, but also how to protect yourself from compassion fatigue.
Oct 05, 2021•22 min•Ep. 32
Disclaimer: I am not a licensed therapist, psychologist or counselor. This podcast is not meant to replace professional mental health resources. This podcast is meant to bring awareness and resources about suicide prevention to those who work in the veterinary profession. It's meant to open up the conversation around mental health with a focus on suicide prevention. It's a tough, but important conversation that needs to happen in every veterinary hospital. Resources That Compliment This Podcast:...
Sep 20, 2021•35 min•Ep. 31
Why do adults bully each other? How is it even a thing?? It's not only a thing, but prominent in many veterinary hospitals, the industry in general and everywhere online. Bullying is S#&! we shouldn't have to put up with in veterinary medicine.
Sep 06, 2021•24 min•Ep. 30
We all have them, angry clients. The ones that yell, scream and even curse at us. In this podcast I talk about why they may be angry and ways we can help manage them better.
Aug 23, 2021•24 min•Ep. 29
Welcome to the first in the series I'm titling "S#$! You Shouldn't Have to Put Up With." In this episode I'm going to be discussing Bad Bosses. Let's define some traits of a bad boss and what you can do if you have one.
Aug 12, 2021•33 min•Ep. 28
How can veterinary professionals show Olympic sized love and kindness to themselves? Are we failing our team if we say "I can't come in for that shift" or "I can't stay late?" Let's talk about the Olympics, mental health and boundaries.
Jul 28, 2021•21 min•Ep. 27
Too often owners, managers and supervisors believe the employee who always says "yes" is the most loyal, but are they? Let's dive into what true loyalty is and why many leaders fail to recognize it.
Jul 13, 2021•18 min•Ep. 26
All veterinary professionals should be paid more, but there's a difference between being paid well and being paid fairly. Are you being paid fairly? How does your workplace justify your pay? Is there a method to who gets paid what or is it a free-for-all? Paying fairly is important so employees know that salaries aren't based on favoritism.
Jun 28, 2021•21 min•Ep. 25
What are the traits that make the best leaders? What do you need to be great? There's only one trait: trust. It takes a long time to earn it and you could lose it in blink of an eye.
Jun 14, 2021•19 min•Ep. 24
Yes, we have forgotten about the veterinary receptionist heroes of our hospitals. We need to do better by this team. Education, career paths, pay increases and kindness are just some of the things we need to improve for this team.
May 31, 2021•21 min•Ep. 23
There is an increase in client crankiness largely stemming from the curbside process. What can we do to decrease the crankiness? This podcast provides some tips for those managing through curbside.
May 17, 2021•23 min•Ep. 22
It is important that hospitals create a culture of education, empower those to learn and grow and evolve the team. Education is one of the fundamentals to having a healthy veterinary team.
May 03, 2021•17 min•Ep. 21
Boundaries we all need them, but many of us don't know how to set them. Those of us who set them we often fail to honor our boundaries. And unfortunately, others shame those who set boundaries. Let's talk about the importance of setting healthy boundaries.
Apr 19, 2021•20 min•Ep. 20
Everyone in veterinary money needs to make more money but it's not the cause of the cycle of toxicity. Recognize if you are in the cycle and if you are in a leadership role work to resolve the cycle of toxicity within your hospital.
Apr 05, 2021•19 min•Ep. 19
After more than two decades in the veterinary field I've come to the conclusion that 3 important issues need to be fixed to improve the profession. This podcast challenges you to think about the issues and then calls to action to improve them. Every person can influence at least one of these issues so we can make the veterinary profession healthier, happier and sustainable for those that enter it.
Mar 22, 2021•27 min•Ep. 18
Employees hate going to them, managers struggle to hold successful meetings. Let's review some quick tips how to host a successful meeting that people may not complain about as much.
Mar 08, 2021•22 min•Ep. 17
At any hospital I have ever worked at new hires get hazed. It's not a specific veterinary technician/nurse or doctor issue. It's a whole hospital issue. I have watched new practice managers be hazed by the entire veterinary team to the point they quit. I have seen a new client service representative walk out within six hours of starting due to the hazing. It happens everywhere. What is it, how can we stop it and how can we prevent it from occurring in the future?
Feb 22, 2021•18 min•Ep. 16
Usually when we use the term burnout we associate it to work, but right now most individuals are feeling burned out in their personal lives in addition to work burnout. I don't know many people who aren't feeling burnt out. Let's talk about why burnout is at an all time high.
Feb 15, 2021•24 min•Ep. 15
Every hospital has team members that are struggling with performance. Are you enabling them? What's happening to your superstars while all your energy is focused on trying to improve the performance of one individual? Check out this podcast to learn how to balance poor performers while not forgetting about your superstars.
Jan 29, 2021•13 min•Ep. 14
Too often veterinary professionals feel like a fraud or fake, especially leaders. They feel like they don't have the knowledge or expertise to lead teams. You are suffering from imposter syndrome. Listen to this podcast to learn about it, how to overcome it and how to get our of your own way.
Jan 15, 2021•16 min•Ep. 13
