Big 6: Great expectations – client care
Mar 25, 2022•1 hr 1 min
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Episode description
For the second discussion in our Big 6 podcast series, we invited veterinary business consultants Alan Robinson and Alison Lambert, innovation expert Greg Dickens, VMG president Rich Casey and practice owner Jenny Reason to discuss the wide-ranging impacts of a fast–evolving client base.
While many areas and topics were debated during the course of our latest live forum, the discussion has been grouped under four main headings:
• COVID client care
• managing clients
• client connection
• client value perception
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