22 of 25 – DfT, Digitally Transforming Public Services
Dec 22, 2020•21 min
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Episode description
Combining the agile approach with a stern focus on user research and digital enablement, UK's Department of Transport managed to turn one of their most complained about services into an award-winning digital experience. They saved local authorities millions of euros and bettered the lives of citizens, but they're not stopping there. Get inspired:
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