The Design Maturity Model with JJ Kercher

UX-radio is a podcast about Information Architecture, User Experience and Design. Hosts Lara Fedoroff and Chris Chandler share inspiring conversations with industry experts. JJ Kercher has 20 years of experience as a designer and product strategist. She is currently the Head of Customer Experience for Real Estate at AppFolio, where she leads a team of designers and researchers passionate about creating excellent customer interactions. AppFolio’s Customer Experience team strives for consistency and continuity across devices within the product, and at every touchpoint across the entire customer journey from sales to product on-boarding to support and loyalty. This episode is based on her talk at Enterprise UX about the Design Maturity model.