The good, the bad and the complex: appreciating complexity through frontline UXR During this presentation, I will delve into the challenges I faced while transitioning from researching consumer products to products used by expert users. I will share how the typical research process gave me limited kind of work I could do and how opening up to rethinking research processes helped me see how far research can go.
When were the concepts behind the double diamond invented? When was the first 'how might we' question asked? When did people start 'brainstorming'? The answers are all in a 30 year period after the end of World War 2, when parallel intellectual movements centred around creating scientific methodologies for creativity and design thrived in America and the UK. Many of the ideas, principles, and design processes of that age are still with us today. In this talk, we will do more than describe yet an...
As designer leaders, we want to be able to make wise decisions and we want to draw on wisdom to guide us as we lead our teams and design in organisations. Fortunately we don’t have to wait until we are old and grey to access wisdom; it can be experienced through ways of thinking and acting. In this talk we will explore what wisdom is made up of (according to research )and how we as design leaders can use aspects of wisdom now.
Lessons learnt from 20 years establishing and scaling Design-led Innovation at a team, organisation and country level.
Many of us have taken for granted the ability of our teams to show up for work with energy, positivity and a willingness to jump into a room with several other humans for days at a time to swarm on a design challenge. This is not true anymore. Leading design teams in the context of ‘the new normal’ (hybrid teams, fully remote, new resilience challenges) requires us to really understand the principles of design thinking, while re-evaluating some of the practices. In doing this, I have seen an opp...
We continue to see more and more organisations prioritise employee engagement and strengthening their Employee Value Proposition (EVP). Whilst there is no 'one size fits all' answer when it comes to building and scaling an empowered and engaged team - prioritising people over process is key to growth. Gain insights and a practical approach to apply with your teams in an ever-changing landscape.
Is money the only way to recruit and retain staff? There are more factors than money that an employer can use for both retaining and hiring designers. Using Daniel Pink’s model of mastery, autonomy and purpose, I will go through ways to craft roles and packages that will appeal to the market.
Design hiring is broken. And with The Great Resignation and Remote Jobs Boom, we’re in the most competitive recruiting market of our lifetimes. A radically transparent approach earns designers’ trust, speeds up your hiring cycles, and helps all candidates perform their best
When we think of “users” we often confine their identities to how they’re interacting with our products and services. But how might we understand their mental models of the world and how those behaviors translate into the experiences we deliver? In this session, we’ll explore ethnographic and visual methods for continuous research, the role of language and metaphors in survey design, and actionable strategies to develop meaningful, adaptable products.
Traditional leadership styles are centred on Eurocentric concepts of authority figures influencing and guiding through the organisation to achieve their ends. SEVA leadership challenges this concept to create a new paradigm that integrates concepts of communal wellbeing, equality, and inclusiveness through service. Based on the Sikh concept of ‘Seva’ or ‘Sewa’,, there are three facets to SEVA Leadership: tan, man and dhan—physical, emotional and material service. ‘The SEVA Wheel’ is a simple, ea...
One of the biggest challenges for design leaders today, is creating cultures of trust & authenticity that allows people to thrive. Feelings are the most under-utilised tool we all have to shape culture. Carolyn will explore through her own experiences, how acknowledging and utilising feelings has guided her & the team at Creatable to create more impactful experiences for our people and our users.
How do we set our future design leaders up for success now and not leave until they become a design leader? Our talk will share how our trials and tribulations of challenging the norm of a leadership team, to ensure we stay true to our principles and break the mold for inclusion.
Designing practices for hybrid and flexible teams requires a very clear understanding of what must be consistent and what can be flexible. In this presentation I will draw on some specific case studies and stories from my time as both a researcher and consultant in business process design and work practice. As researchers we talk about a desire to make our findings relevant to industry and as consultants, managers and leaders we talk about drawing on evidence. Over the last 7 years I have been w...
In a complex and uncertain world, businesses have focused on the importance of 'telling a good story' to cut through the noise. But how can designers use storytelling to inform their day-to-day work? Not just when crafting presentations or communicating to clients, but within the DNA of our digital products. In this talk, we'll take proven narrative structures and apply them to the new world of websites, apps and emerging technologies. UXA2022 Day 2
Scaling UX Culture. UXA Day 2
Defending design: writing to influence UXA Day 2
Do you squirm in your seat when asked to introduce yourself? Do you find networking awkward and embarrassing? In meetings, do you find yourself keeping quiet even though you have something to say? Does a quiet evening at home with a book sound more attractive to you than an evening socialising with people you’ve never met? If your answer to most of these questions is yes, congratulations: you are (probably) an introvert. As an introvert, you lose energy when engaging with people rather than gain...
Death to “best practice”: The journey to cohesive design practice at scale. UXA2022 Day 2
Inclusive design for cognitive disabilities, neurodiversity, and chronic illness. UXA2022 Day 1
UX Australia Day 1 How Enterprise Software Can be Saved by UX Research and Service Design.
The inspiring story of how DeadlyScience came to be. The challenges and celebrations of the journey so far. UXA2022 Day 1
Have you ever wondered how the answers of voice devices or conversational robots are designed? And what should be considered while designing inclusive interactions at public spaces? In this talk I will present a case study of an iterative interaction design approach of a voice-based service robot for a museum. You will gain an understanding about the complexity of public spaces and the challenges of inclusive designing for diverse user groups, along with helpful methods to complement your design...
UX Australia 2022 Enterprise Service Design for Government: De-risking the design and delivery of digital services.
So you’re designing with accessibility guidelines (WCAG), but how are you designing for vulnerability and inclusion? This talk will share some of the vulnerability guidelines we have developed for websites, products and services to ensure we are designing inclusively. UXA2022 Day 1
UXA2022 Day 1
In a world where we are striving for increased velocity, greater productivity and better efficiency we talk about the unexpected Value we produced through the process of stretching our design sprint over 5 weeks instead of a single day. We’ll talk about how we seeded a design thinking model which encouraged a deeper understanding of our most vulnerable members while generating a cultural shift into collegial cross-team collaboration. You’ll not only get an insight into the value pockets we extra...
UXA2022 Day 2 Have you ever had to design training for an online audience? You probably had a few questions. What’s the optimal lesson length? Should it be delivered live, or pre-recorded to enable self-paced learning? How can you maximise for social learning? In 2020, Justin created an online cohort course that teaches visual thinking to designers around the world. In doing so, he tried his best to answer the above questions. Through this case study, Justin shares some strategies and best pract...
When you’re an individual or very small team trying to establish design capability in a novice area, it is critical to change the mindset and the culture so that improved design (and improved product outcomes) can flourish. Having been the first ‘designer’ introduced into different government transformation projects in different government departments, as well as similar situations in commercial organisations, I can share some personal observations (which won’t be attributed to any department in...
Would you like to take on a new role as a product manager or product leader, work more effectively with product managers as a UX practitioner in a product-led organization., or reframe your UX design orientation (and reinvent your career!) in terms of digital product design writ large? User Experience is arguably the best foundation for becoming a Product Manager, but it will only get you part of the way there. So, what are the UX-related skills, complementary technology, and business expertise ...
Succeeding in Design 2022 Belonging in design.
