Uplevel Your Agency

Nicole Jackson Miller•www.nicolejacksonmiller.com

The Uplevel Your Agency Podcast is the go-to resource for Agency Owners or any Service Provider who's looking to get better at delegating client work, improving operations and leading their company.

Last refreshed: August 18th, 2025 at 1:19 PM ⓘ

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Episodes

008: Triple Your Revenue and Double Your Profit in 12 Months With Kelsey Kerslake

Investing in your team is essential if you plan to build a business that runs smoothly and without your 24/7 supervision. Today I had the pleasure of bringing on another client that I’ve been fortunate enough to work with for over two years. I sat down with Kelsey Kerslake, Founder and Creative Director of Pinegate Road, a branding and web design agency. We talk about shifting your mindset from freelancer to CEO and showing clients that you’re the expert at what you do. Kelsey shares how she tri...

May 06, 2020•46 min

007: 3 Steps to Handle Boundary-Crossing Clients

Do you feel like your clients are constantly pushing your boundaries (or crossing them completely)? Maybe they’re emailing you at 10 p.m. on a weeknight. Perhaps they’re texting you over the weekend about a work matter… It’s frustrating, I get it. I’ve been there too. The good news is that you can change it. You might be surprised to learn that the problem isn’t your client. The problem is actually your boundaries (or lack thereof!) A lack of boundaries can leave you feeling frustrated, taken ad...

Apr 29, 2020•28 min

006: Everything You Need to Know About Hiring Employees With Tameaka Shelton

Are you thinking about hiring an employee for your business? This might seem like a huge undertaking which is why I wanted to bring on Tameaka Shelton. Tameaka is the Founder of Employ and Relate. She helps business owners do more than employ people but learn how to relate to them too. Tameaka has been a great resource for my business and she brings so much wisdom and insight from her years of experience in the HR industry. We talk about differences in hiring contractors and hiring employees (an...

Apr 22, 2020•44 min

005: Who Do I Hire First - a Team Member or a Coach?

As you start to grow and scale your business, there will come a time when you realize you need to start hiring a team. For so many entrepreneurs, this is challenging because they haven’t hired or managed a team before. When people come to me, they often ask, “should I hire you to support me in hiring OR just hire myself?” This episode will help you decide if you’re ready to bring on support, who you need hire and in what order. We explore everything from onboarding your first hire in a way that ...

Apr 15, 2020•24 min

004: Team, Money and Growth with Brittney Lynn

Have you ever considered how letting go of clients could actually allow your business to grow? I know what you might be thinking, that sounds crazy but that’s exactly what my client and today’s guest did in her business and it paid off exponentially. Today I am chatting with Brittney Lynn. Brittney is the founder of a PR agency that helps business owners grow their reach, revenue and impact through strategic PR. We talk about how she’s been leading her team and clients during this unprecedented ...

Apr 08, 2020•50 min

003: Is an Agency Model the Right Move for My Business

Are you wondering whether or not you should pursue an Agency model in your business? Maybe right now you’re feeling like you couldn’t possibly add more clients and more team members without completely burning out! Or maybe you’re liking the idea, but trying to figure out if it’s the best option for you long term. If so, you must check out this episode! I’ll cover the 5 things you should consider to determine if running an Agency is right for you and your company. You’ll also learn the first step...

Apr 01, 2020•24 min

002: How She's Scaling Her Podcast Production Company with Caroline Hull Part 1

Want to get a behind the scenes peek at what it takes to grow and scale a done-for-you service business? If you answered, “yes,” then you’re in for a treat! This episode is the first of a special series where we’ll follow my client, Caroline Hull, for a year as she grows her podcast production business! We talk about how she got over 10 hours a week back into her schedule and doubled her revenue within just 60 days of us working together. We discuss how she made the decision to hire support and ...

Apr 01, 2020•42 min

001: What It Means to Scale Your Business Your Way

Are you ready to scale your business your way? If you’re like most of my clients, you want to create a long-term, sustainable business that supports you. You want to be able to take on more clients without sacrificing your time and energy. In this episode, I explore why it’s important to stabilize your business before scaling it. You’ll hear real-world examples of how I’ve helped clients find the best way for them to scale their business. I also dive into the three things to focus on when stabil...

Apr 01, 2020•31 min

Special Episode: Leading Your Business During a Crisis

With everything happening in the world right now, I wanted to take this time to help you navigate through the changes that so many business owners are currently facing. When facing a crisis as an entrepreneur, you have to lead not only your team and clients, but also yourself. In this episode, we talk about leading even when we’re going through a crisis such as the current pandemic. I talk about how self-care makes you more efficient and what self-care really means to me (hint: it’s not about bu...

Apr 01, 2020•24 min

Welcome to the Scale Your Way Podcast

The Scale Your Way Podcast shares simple, proven strategies just for done-for-you service-based companies, to help you scale your business so you can have more time, money and create a bigger impact and a better life. We don’t believe in cookie cutter or one-size-fits-all solutions to growing a business. Here we’ll have real conversations with service-providers that are scaling their businesses on their own terms. You’ll hear stories, success tips, and get resources to inspire you to scale your ...

Mar 17, 2020•4 min

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