Discover how insurers are entering the decision era, utilizing artificial intelligence to refine their decision-making processes, boost underwriting profitability, and achieve premium growth.
Last refreshed: ⓘ
Follow this podcast in the Metacast mobile app to refresh it and see new episodes.
Don't just listen to podcasts. Learn from them with transcripts, summaries, and chapters for every episode. Skim, search, and bookmark insights. Learn more
In this episode of Unstructured Unlocked , Tom Wilde and Parul Kaul-Green are joined by Andrew Holdway, Head of Partnerships at Swiss Re Risk Data Solutions, to explore why insurers still struggle to use data consistently across underwriting and portfolio management. Despite having more first-, second-, and third-party data than ever, legacy systems, siloed workflows, and inconsistent ingestion practices often limit its impact. Andrew explains what changes when carriers bring risk data and enric...
In this replay episode of Unstructured Unlocked , we revisit a practical, operations-first conversation with Tami Pantzke, a reinsurance executive with more than 30 years of experience guiding technology change inside large insurance organizations. Tami breaks down how insurers should evaluate new technology through the lens that matters most, real operational impact. From cost-benefit analysis and the 80/20 rule to pilot design, risk controls, and change management, she shares hard-earned lesso...
In this episode of Unstructured Unlocked , we revisit a conversation that’s becoming even more relevant as insurance operations teams face rising volume, tighter timelines, and growing pressure to keep work moving. Tom Wilde sat down with Laura Drabik to talk through how AI is being applied in practical, operational ways across commercial insurance. They unpack the reality behind the hype: rising submission volume, inconsistent attachments, and the challenge of turning unstructured data into inp...
This high-performing replay from Unstructured Unlocked features Joe Curry, Head of Data Science at Apollo 1971, and remains highly relevant for insurance teams navigating AI today. In this conversation, Michelle Gouveia and Chris Wells sat down with Joe to unpack how data science is actually being applied inside insurance operations today. They explore where AI delivers real value, where it creates risk, and how regulatory expectations shape what insurers can put into production. The episode als...
On the latest episode of Unstructured Unlocked , we examine why soft markets expose inefficiency across insurance, and why consolidation and AI need to deliver real results. The conversation breaks down what motivates today’s deals, and why promised cost and revenue synergies are so hard to realize. We explore where technology actually moves the needle post-acquisition, with underwriting and claims emerging as the two most critical levers for protecting margins. The discussion also tackles the i...
In this episode, we unpack why digital transformation in insurance so often stalls, and what it really takes to make progress. Drawing from two decades inside carriers, Parul explains how deep-rooted cultural inertia, siloed priorities, and organizational politics—not technology—are the biggest threats to change. She breaks down the shift from automating claims to modernizing the underwriting engine, the rise of AI-augmented decisioning, and why adopting a true “product mindset” is essential for...
Andrea Read of Convex Insurance discusses the practical applications of generative AI in engineering, highlighting current productivity gains (25% AI-generated code) and the persistent need for human review. The episode delves into challenges like AI's context limitations, data strategy evolution, and the critical role of human-in-the-loop oversight for governance and compliance. It also explores Andrea's unique perspective as a woman in tech and future predictions regarding AI's impact on engineering roles, scalability, and security.
Nigel Walsh, Global Head of Insurance at ServiceNow, discusses AI's transformative impact on insurance. He highlights how AI is challenging traditional core systems, enabling a shift from policy-centric to customer-centric approaches, and offering solutions for the complex "messy middle" of disparate legacy platforms. The conversation also delves into crucial aspects like AI governance, the evolving build vs. buy debate, and the vital role of employee enablement in an AI-powered future, emphasizing an orchestrated approach for agility and growth.
In this episode of Unstructured Unlocked , Terry Buechner, Principal Insurance Specialist at AWS, joins to unpack the challenges and momentum behind mainframe and core system modernization in insurance. He shares why modernization is accelerating—driven by demographic shifts, talent gaps, and the demand for faster, more agile decision-making. Terry discusses the complexities of replacing legacy systems and highlights the need for insurers to evolve from stability-focused infrastructure to cloud-...
The insurance industry is evolving into what experts now call the “decision economy.” Every success hinges on the quality of decisions made—from underwriting risks to processing claims. During a recent episode of Insurance Covered , Tom Wilde, CEO of Indico Data, spoke about how better data is revolutionizing these decisions, helping insurers adapt and thrive. Peter Mansfield, a partner at the law firm RPC, recently sat down with Tom Wilde, CEO of Indico Data, on the Insurance Covered podcast to...
In this Unstructured Unlocked episode, hosts Michelle Gouveia and Tom Wilde welcome back Louis DiModugno, now Global Chief Data Officer at Verisk, to discuss his shift from working within insurance carriers to serving them as a partner and vendor. Louis explains that his role focuses on helping carriers aggregate, normalize, and integrate data, enabling insights across the entire insurance value chain. He highlights challenges in data capture accuracy, the importance of standardization through p...
In this episode of Unstructured Unlocked , Vinod Srinivasan unpacks what it takes for insurers to move beyond generative AI pilots and achieve enterprise-scale impact. He explores what he calls “a race to the starting posts,” outlining the foundational steps — from architecture and governance to cross-functional alignment — that separate real adopters from those still experimenting. Vinod also addresses how smaller firms are challenging the traditional advantages of scale, the growing need for e...
The insurance industry is entering a new era—one defined not by marginal gains, but by structural transformation. Join Indico Data and industry leaders for an inside look at the launch of the industry’s first Agentic Decisioning Platform: a purpose-built AI ecosystem designed to power faster, more accurate, and fully auditable decisions across underwriting and claims. In this podcast, you’ll hear from Indico Data CEO and VP of Engineering on how we are enabling forward-thinking carriers to move ...
In this episode of Unstructured Unlocked , Doug Loots, Global Chief Revenue Officer – Insurance at Coherent, joins us to explore the challenges and opportunities of modernizing underwriting. As insurers face growing complexity, tighter margins, and rising customer expectations, many still rely on spreadsheets and fragmented tools. Doug shares his perspective on why underwriting decision-making remains stuck and how carriers can move toward API-driven solutions that scale. From cultural inertia t...
In our most recent podcast episode 26, Michelle Gouveia and Tom Wilde unpack how the AI landscape in insurance is rapidly evolving beyond simple process automation. The big takeaway? Insurance is a business of decisions, and with the convergence of AI, data, and compute power, carriers now have unprecedented ability to make smarter, faster, more contextual decisions. A few standout points: ✅ Carriers are shifting from optimizing isolated processes to thinking end to end about underwriting and cl...
In episode 25 of Unstructured Unlocked , hosts Tom Wilde and Michelle Gouveia sit down with Thierry Daucourt, seasoned insurance leader and digital transformation strategist, to explore the evolving intersection of AI and commercial insurance. With decades of experience across nearly every function in the industry, Thierry shares his perspective on why commercial lines have historically been slow to transform, the real-world challenges of integrating AI into legacy systems, and the crucial human...
In episode 24 of the Unstructured Unlocked podcast, hosts Tom Wilde and Michelle Gouveia sit down with Matthew Grant, founder of InsTech and a seasoned expert in catastrophe risk modeling. Together, they explore how third-party data and emerging technologies are reshaping how insurers assess and price risk. Matthew shares insights from his 25-year career in catastrophe modeling and offers a behind-the-scenes look at how insurers are leveraging satellite imagery, LIDAR, and generative AI to moder...
In episode 23 of the Unstructured Unlocked podcast, Tom Wilde, CEO at Indico Data and Laura Drabik, Chief Evangelist at Guidewire Software, discuss how AI is changing the way insurers handle commercial lines underwriting. With growing pressure to reduce risks and costs, they explore how turning unstructured data into structured information can improve underwriting efficiency and help insurers make better decisions faster. Tom shares how AI, including generative and agentic models, can streamline...
In episode 22 of the Unstructured Unlocked podcast, you'll hear from Tom Wilde, CEO of Indico Data, Bryan O’Neal, Head of Sales Engineering at Coherent, and Alice Boreman, Actuarial Transformation Partner at Ernst & Young, as they dive into how AI, automation, and better data are changing the game in underwriting and pricing for commercial P&C and specialty insurance. Want to boost your efficiency and accuracy? This episode is packed with actionable strategies to streamline your workflow...
Generative AI is reshaping industries, and insurance is no exception. This rapidly evolving technology promises to revolutionize underwriting, claims processing, customer service, and beyond—offering insurers unprecedented efficiency and decision-making power. But how should companies adopt generative AI, and what challenges do they need to address? Recently, during the Unstructured Unlocked podcast, David Moorhead, an information technology executive at Ernst & Young, shared deep insights i...
In episode 20 of Unstructured Unlocked podcast, Tami Pantzke, a seasoned reinsurance executive with over 30 years of experience, shared invaluable insights on evaluating and implementing new technologies in insurance. Drawing on her time as Senior Vice President of Operations at Gallagher and her expertise in operations and technology transitions, Tami highlighted practical strategies that can help insurers manage change effectively while balancing risk and operational efficiency....
In this episode, Tom Wilde, CEO at Indico Data, and Michelle Gouveia, VP at Sandbox Insurtech Ventures, join Rory Yates, Chief Strategy Officer at EIS Ltd to discuss navigating AI adoption in insurance and harnessing generative AI for growth.
In this episode, Tom sits down with Peter Mansfield, Partner at Reynolds Porter Chamberlain and host of Insurance Covered podcast, to discuss the role of AI in revolutionising data processing and making data more useable and accessible and the need for insurers to leverage better data for competitive advantage.
Watch Tom Wilde, CEO at Indico Data, alongside Michelle Gouveia, VP at Sandbox Insurtech Ventures, in season 2 episode 17 of Unstructured Unlocked with Sam Worthington, Managing Director P&C Technology, Aon.
Watch Tom Wilde, CEO at Indico Data, alongside Michelle Gouveia, VP at Sandbox Insurtech Ventures, in season 2 episode 16 of Unstructured Unlocked with Bill Devine, Former Travelers Insurance VP.
Watch Tom Wilde, CEO at Indico Data, alongside Michelle Gouveia, VP at Sandbox Insurtech Ventures, in season 2 episode 15 of Unstructured Unlocked with Ian Thompson, Global Insurance and Claims Expert.
Watch Tom Wilde, CEO at Indico Data, alongside Michelle Gouveia, VP at Sandbox Insurtech Ventures, in season 2 episode 14 of Unstructured Unlocked with Louis DiModugno, Global Chief Data Officer at Verisk.
Watch Tom Wilde, CEO at Indico Data, alongside Michelle Gouveia, VP at Sandbox Insurtech Ventures, in season 2 episode 13 of Unstructured Unlocked with James Wright, Head of Technology at Beazley Digital.
Watch Tom Wilde, CEO at Indico Data, alongside Michelle Gouveia, VP at Sandbox Insurtech Ventures, in season 2 episode 12 of Unstructured Unlocked with Wendi Bukowitz, Director of Strategic Innovation at The Cincinnati Insurance Companies.
Watch Tom Wilde, CEO at Indico Data, alongside Michelle Gouveia, VP at Sandbox Insurtech Ventures, in season 2 episode 11 of Unstructured Unlocked with Rick Russell, retired VP of Chubb and Underwriting Director of Nationwide.
