Episode 197: Excellence Wins (Part 3)
Feb 11, 2023•39 min•Season 1Ep. 197
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Episode description
In the last of the three-part episode, Joel and I uncover the last 10 of the Ritz Carlton Basics. They are a prime example of how uncompromising levels or excellence are the responsibility of every employee. What is holding up the progress of your agency’s processes? The answer may just lie in the key basics […]
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