Episode 196: Excellence Wins (Part 2)
Feb 04, 2023•47 min•Season 1Ep. 196
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Episode description
In our last episode, we discussed the three points of service; using the guest’s name, anticipation in compliance with guest needs, and a fond farewell. If you have not listened, I highly recommend going back before you dive into this episode. Continuing our conversation Joel and I dig deeper into 10 of the Ritz-Carlton’s 20 […]
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