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130. Improving the client’s experience: kickoff phase [part 3 of 6]
Jan 11, 2019•8 min
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Episode description
This is part three in a six-part podcast miniseries on how to improve the client experience.
In this episode, I share tips on how to provide a great client experience during the onboarding / kickoff phase.
Episodes 129-133 cover the five phases of a project lifecycle:
- The proposal phase
- Onboarding / kickoff phase
- Project execution
- Wrap-up
- Post-project
I learned this five-part framework from David A. Fields, and encourage everyone to visit his website:
If you subscribe to the weekly Unleashed email, you’ll receive a summary checklist that includes the points from the whole miniseries. Sign up here:
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