128. Improving the client's experience: introduction [part 1 of 6]

This episode introduces a six-part miniseries on steps consultants can take to improve the client's experience across the five phases of a consulting project:

1. The proposal phase
2. Onboarding / kickoff phase
3. Project execution
4. Wrap-up
5. Post-project

I learned this five-part framework from David A. Fields, and encourage everyone to visit his website:

https://www.davidafields.com/

If you subscribe to the weekly Unleashed email, you'll receive a summary checklist of all the suggestions from this client experience miniseries.  To sign up, visit:

https://www.umbrex.com/unleashed-podcast/