Managed web server confusion

This time, my managed web server is down. At least, it would be, if it actually existed. The trouble is, I think I have spoken to someone called, chav, or chaz or is it chip? My domain doesn't exist, but that doesn't stop me insisting it is down and losing me money: wareztunez.org (or is it wareztunez.org.uk or wardztumdz etc.) The support people are even more confused when the IP address I give is one of theirs but not one on their database, and I still insist that my domain is spelt with a 'd' for elephant and an 'n' for mother.