You’ve just finished your presentation and now it’s time for the Q&A, but nobody is asking questions! What do you do? TriviumU: Timeless Training for Professional Communicators. Visit us at TriviumU.com.
It’s in your messaging, and the fix is simple. People listen more when you speak less. This works in professional AND in personal settings. TriviumU: Timeless Training for Professional Communicators. Visit us at TriviumU.com.
Tips to own your Q&A. Be brief! Be honest! Break eye contact. Yep, break that eye contact! TriviumU: Timeless Training for Professional Communicators. Visit us at TriviumU.com.
Who doesn’t wish to be a better conversationalist, and in so doing, appear more intelligent? This helps both in professional and personal life. The trick is in asking the right questions. TriviumU: Timeless Training for Professional Communicators. Visit us at TriviumU.com.
Appreciating versus evaluating. When done right, your answer will connect with and further engage the audience. So don’t say “great question”, rather, say “thank you for that question because…” TriviumU: Timeless Training for Professional Communicators. Visit us at TriviumU.com.
30% of the population don’t suffer from Impostor Syndrome, that means 7 out of 10 do! Are you in that lower percentile group? Great! But not so fast. Beware of the “falsely confident” type, the Dunning-Kruger type. The sweet spot is the “healthy confident” type. Embrace the discomfort of growth and become a learner, a grower, and join the healthy confident club. You are worthy of this! TriviumU: Timeless Training for Professional Communicators. Visit us at TriviumU.com.
Stoicism originated in ancient Greece, likely at this very site! Who are the Stoics, what was their philosophy, and how did they get their name? TriviumU: Timeless Training for Professional Communicators. Visit us at TriviumU.com.
When healthy, learn and embrace the symbols and practices that make up the culture of your new company, department, or team. TriviumU: Timeless Training for Professional Communicators. Visit us at TriviumU.com.
(Step 3 of 6) Restating their question with this simple technique is so critical to owning the Q&A. “I want to make sure I understand your question, what your asking is…” TriviumU: Timeless Training for Professional Communicators. Visit us at TriviumU.com.
When presenting, or leading a meeting, you’d do well to remember that the audience members are your guests - and you are the host. Xenia is the ancient Greek concept of hospitality. It is an institutionalized relationship rooted in generosity, gift exchange, and reciprocity. TriviumU: Timeless Training for Professional Communicators. Visit us at TriviumU.com.
There is an art to inviting questions and an art to listening. Listen thoughtfully and without interruption so that your response is true to the question. TriviumU: Timeless Training for Professional Communicators. Visit us at TriviumU.com.
Idiot…low IQ or just a reference for someone unwilling to engage, defend, or even change their mind? Don't be an idiot. TriviumU: Timeless Training for Professional Communicators. Visit us at TriviumU.com.
Socrates knew that to effectively persuade others, you must first have the courage of your convictions. TriviumU: Timeless Training for Professional Communicators. Visit us at TriviumU.com.
Ben visits and opines on the birthplace of classical rhetoric, Athens Greece. TriviumU: Timeless Training for Professional Communicators. Visit us at TriviumU.com.
The presentation is over and now it’s time to invite questions. If you’re using close-ended phrasing, you’ve likely lost all momentum. TriviumU: Timeless Training for Professional Communicators. Visit us at TriviumU.com.
Your customer service team should be an extension of your sales team. In addition to resolving concerns, train & incentivize them to feature added services in their resolution communications. This team is critical to company success! Increase loyalty, profit, conversion, and reputation. TriviumU: Timeless Training for Professional Communicators. Visit us at TriviumU.com.
To persuade their audience, the ancient Greeks taught 3 essential elements known as Phronesis (Wisdom), Arete (virtue) and Eunoia (goodwill). Employing this is easier than you might think and well worth the practice. TriviumU: Timeless Training for Professional Communicators. Visit us at TriviumU.com.
A customer service team is a direct connection between your customers and your company. They must be professional, patient, and have a people-first attitude. This team can increase loyalty, profits, conversion, and image. So ongoing training is a must. Customer Service is THE Most Important Team You Have.
Are you an interrupter? Or, are you the one who struggles to enter the conversation? Learn this loophole and ask the “permission-seeking question.” TriviumU: Timeless Training for Professional Communicators. Visit us at TriviumU.com.
Soft skills are the currency of the future workplace. What are they? And how do you strengthen them? TriviumU: Timeless Training for Professional Communicators. Visit us at TriviumU.com.
Rather than openly stating your opposition, use a persuasive line of questioning the next time you disagree with a colleague. TriviumU: Timeless Training for Professional Communicators. Visit us at TriviumU.com.
What is the first thing you do when entering a room filled with people? Check your cell phone to look busy? Not if you want respect. TriviumU: Timeless Training for Professional Communicators. Visit us at TriviumU.com.
You just got a job offer, now it's time for your negotiation prep. Let's ensure a successful outcome. Don’t frame it as an ultimatum. Rather, present this as an opportunity for mutual investment. Your soft skills and communication skills are paramount here. TriviumU: Timeless Training for Professional Communicators. Visit us at TriviumU.com.
Are you interviewing for a highly coveted job? You need to be “concrete”. Which is to be memorable. Your answer(s) cannot be ambiguous, they must clearly state a strength and then show the relevant application by sharing an example. TriviumU: Timeless Training for Professional Communicators. Visit us at TriviumU.com.
How to answer the difficult questions. Ex. What are some strengths you would bring to make your experience, and your peer’s experience that much better? You can list some generic adjectives about yourself or you can be memorable, and share a story-example. TriviumU: Timeless Training for Professional Communicators. Visit us at TriviumU.com.
How to get hired without saying a word…well almost. Do not underestimate the power of your non-verbal communication. It can make or break the job opportunity. TriviumU: Timeless Training for Professional Communicators. Visit us at TriviumU.com.
Hard Skills rot and Soft Skills age, ever heard this? Your technical skills often become obsolete while your soft skills are transferable across time and space. You really must invest in your professional development because there is a tangible ROI. TriviumU: Timeless Training for Professional Communicators. Visit us at TriviumU.com.
Is job loss predictable? Yes! So are you safe? Or is your name being discussed in those closed-door HR meetings? Time to get recession-proof.TriviumU: Timeless Training for Professional Communicators. Visit us at TriviumU.com.
Don’t you love it when others try to 1-up your story? Of course not! So don’t be guilty of the same. Rather, use the communication tactics of restating & rephrasing to show engagement & empathy. This is active listening. TriviumU: Timeless Training for Professional Communicators. Visit us at TriviumU.com.
Can you actively listen and talk at the same time? Yes! It’s an easy skill to master. And as a result, you’ll be the preferred conversationalist in your peer group. TriviumU: Timeless Training for Professional Communicators. Visit us at TriviumU.com.
