Episode 37: Joey Coleman

Join us for this upcoming podcast episode of Trial Lawyer View where host, Jason D. Lazarus, sits down with the accomplished author and professional speaker, Joey Coleman, as they explore the intersection of law and entrepreneurship. Joey shares valuable insights from his best-selling book, “Never Lose a Customer Again,” and how personal injury lawyers can use his proven framework to build stronger empathy with their clients. Discover how the eight phases of customer experience outlined in his book can revolutionize the way law firms approach customer service and business practices. In addition, we also discuss the role of technology in enhancing customer experience in the legal industry, and how it can help improve client retention and loyalty. As a bonus, Joey also shares his new book “Never Lose an Employee Again” and we explore how law firms can implement his strategies to create a more engaged and committed team. Don't miss out on this opportunity to learn from Joey's extensive experience and expertise. Tune in to discover how you can transform your law firm's customer experience and never lose a customer again.