This is trade's tools and talks the Simpro podcast making work work. I'm Karlie Huckels. RCR infrastructure started in 1898 as an engineering company in Western Australia, founded by Ernest and Edward Tomlinson and known simply as the Tomlinson bros after various acquisitions and name changes. Tomlinson bros became RC. Our infrastructure now with multiple offices around New Zealand, the team quickly. Tired of running their systems through paper-based means.
When RCR infrastructures, data management workflow slowed down operations. It was time to adopt a better system. They needed a digital tool that was customer focused and able to create a seamless customer journey from start to finish. This is the story of how Simpro's Customer Portal helped their business.
RIA infrastructure. New Zealand's been in business for over 120 years. We serve the hvac, electrical, refrigeration, and duct manufacturing businesses nationwide. RIA infrastructure used to be a big Australian incorporation and it was very much paper based. So our tech. Missions used to go out to site, everything was on paper, and we'd have to wait for them to bring the paper back to the office, which was so unproductive. And you know, time consuming.
With RCI infrastructure, becoming New Zealand Own and New Zealand business, we were needing to change over all of our systems. I was really keen to look for something that was customer focused. Our customers wanted to have quicker updates, so we've given them the customer portal where they can see in real time. What's planned, what we are doing, quotes that are in their invoices that need to be paid, our texts on site. They can write the notes in the office. We can see exactly what's happening.
If a customer calls us, everyone's informed all of the information at our fingertip. We use Simtrac as well, and the main use for us is when a job comes in, we're able to see through the gps who the closest technician is to that site, so we're able to respond to our customers Fast. Simpro is an evolving system. There's updates coming through all the time. We're able to recommend updates and vote on others.
Since we've had Simpro, we've been able to grow substantially because it's so quick and easy to learn. So we've been able to grow nationwide and we're able to do the training online as well with our technicians, with our office staff. So it's, it's a great system.
If you want to learn how Simpro can help your business thrive. Check out our website today. SimproGroup.com. You can learn more about RCR infrastructure at R C R N Z dot C O dot N Z. Thanks for listening to trades tools and talks the Simpro podcast, helping you work smarter. I'm Karlie Huckels talk to you next time.