Fam trips: How can they help your business, travel advisors?
Episode description
This week, Trade Secrets is all about the fam — fam, or familiarization, trips, that is! Hosts Emma Weissmann and Jamie Biesiada are joined by Theresa Chu-Bermudez, owner of Get Out! Custom Travels, co-host of the Tin Lounge Podcast and the creator of Fam with Intention. They talk about all of the ins and outs of fams: how to find them, how to prepare for them, what to do on a fam, and what to do after the trip is over.
This episode is sponsored by Air France-KLM.
Further resources:
Theresa Chu-Bermudez
- Theresa’s agency, Get Out! Custom Travels, online and on Instagram
- Fam with Intention online and on Instagram
Tyson Wharton, owner and founder of Sioux Empire Travel, and his fam trip do’s and don’ts:
Do:
- Be on time and on schedule
- Dress and act professionally
- Be positive, helpful, mindful and respectful of other guests on the property
- Introduce yourself to your sales managers, BDMs, other travel advisors and hotel staff
- Pack a bunch of business cards
- See the place through your clients’ eyes
- Be prepared — pack comfortable shoes
- Be grateful, be kind, be awesome
Don’t:
- Approach other guests and try to sell them your services
- Treat this as a vacation — it’s work
- Complain
- Break the rules of a site inspection
- Act a fool
- Take calls during inspections and important fam appointments, but you can work in your room or on down time if you need to
- Annoy or overwhelm your BDM, hosts or managers
Mentioned in this episode:
Thanks to our friends at The Hive for helping solicit questions for this season of Trade Secrets!
Need advice?
Call our hotline and leave a message: 201-902-2098
Email us: tradesecrets@travelweekly.com
Theme song:
Sock Hop by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song/4387-sock-hop
License: https://filmmusic.io/standard-license
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