Torsion Talk S8 Ep99: The Ultimate Field Service Software Wishlist–What Your FSM Platform MUST Have

Torsion Talk - The Garage Door Industry Podcast

Mar 05, 2025•20 min•Season 8Ep. 99

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Episode description

In this episode of Torsion Talk, Ryan lays out his ultimate wish list for Field Service Management (FSM) software – breaking down the must-have features that home service businesses NEED but most FSM platforms lack.

What You’ll Learn in This Episode:

🚀 The Essential Features for FSM Software:

✅ Scheduling & Dispatching – Real-time tracking, skill-based assignments, & drag-and-drop scheduling

✅ Mobile App – Offline mode, GPS tracking, & the "Present Mode" feature ServiceTitan got right

✅ Customer Management (CRM) – Why your FSM software should centralize all customer communication (texts, emails, website leads, and social media)

✅ Pipeline & Sales Tracking – Why ServiceTitan’s “Pipeline Report” is lacking & how sales projections should be built into FSM software

✅ Automations & AI Assistants – How AI-driven lead response, job tracking, and virtual assistants could revolutionize home service software

✅ Inventory, PO Systems & Job Costing – The missing puzzle pieces that most FSM platforms fail to integrate

✅ Billing & Payment Processing – Why ServiceTitan’s fees are a dealbreaker & what better alternatives exist

ServiceTitan vs. The Competition – Does It Still Hold Up?

Ryan praises ServiceTitan’s robust software but questions its pricing model, lack of customization, and missing features compared to more affordable options. He also shouts out Anna from ServiceTitan for her efforts but wonders: Is ServiceTitan still worth the premium price?

Key Takeaways & Next Steps:

📊 Ryan continues to compare FSM software platforms, including:

Housecall Pro

FieldEdge

Jobber

Acumatica/Insight for Doors

Service Fusion

💡 Some companies are making it difficult to get demos! Ryan shares his frustration with slow responses & lack of transparency from FSM providers.

📢 Join the Facebook Group! Best Field Service Management Software – Follow along as Ryan compares, reviews, and shares real-world insights.

🎧 Subscribe now and stay tuned for the next deep dive into FSM software solutions! 🚀

Find Ryan at:

⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://garagedooru.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠