Innovation Meets Tradition: The Challenge of Keeping the Consumer Connection

In this month's episode of Together We Win, MRA's President Steve Clark and VP Kerry Miller sit down with Kathi Turner, CEO of Turner's Seafood Grill & Market and the newest Chair of the Massachusetts Restaurant Association Board. Together, they discuss the evolution of the hospitality industry and the enduring importance of customer connection in an increasingly digital world. From embracing new technologies to staying rooted in people-first values, Kathi shares insights from her years of leadership and offers a thoughtful look at where the industry is headed. Whether you're leading a team or greeting guests at the door, this episode is a powerful reminder that success in hospitality still starts with human connection.