Travis Ringe, Co-Owner of ProSkill Services didn't just grow his company to almost 20 million in under a decade through great service. He earned an incredible reputation for the business by offering transparent, honest, and customer-focused services with a true intent to help out the community. We talk to Travis about reputation as an HVAC, plumbing, and electrical company, online pricing, transparency, the 2020 Titan of the Year award, and how to utilize relationships to maximize success in the...
Sep 15, 2020•59 min•Season 1Ep. 35
Josh Kelly is back, and this time he's joined by his better half! Chris and Tall Paul have an in-depth conversation with Josh and Laura Kelly of Clover Marketing to discuss collaboration in the service industry, Jam Sessions, accountability, implementation of ideas, and how contractors in the HVACR space can overcome common hurdles like recruiting and marketing.
Sep 08, 2020•1 hr 11 min•Season 1Ep. 34
With almost four decades in the industry, Dave Burns has taken Burns Pest Elimination from 43 customers to more than 80,000. We talk to Dave about his transition from finance to pest control, working with his family, and creating a legacy through customer relationships and excellent service. Whether you're in HVAC, plumbing, or any other trades, Dave shares the keys to what has made Burns Pest Elimination a success story to emulate.
Sep 01, 2020•1 hr 16 min•Season 1Ep. 33
If you've ever tried to make a business plan, you know how complicated it can be. It doesn't have to be that way, and according to our special guest Ellen Rohr, it shouldn't be! From being COO of ZOOM DRAIN to being featured on Huffington Post, HGTV and countless other publications and organizations, Ellen is well-known for helping businesses succeed. Chris and Paul pick her brain about creating a simple business plan, franchising, and charging more than things cost.
Aug 25, 2020•1 hr 8 min•Season 1Ep. 32
A 3rd generation expert in the trades, Dayna Hottle worked her way from the ground up to become GM of C&C Heating & Air Conditioning, a family HVAC business that is highly regarded in the HVAC/R industry. We pick her brain to learn more about what makes her family business success, her advice for those considering joining a family business, what it's like to be a successful woman in the trades, and more!
Aug 18, 2020•47 min•Season 1Ep. 31
All roads lead to Uncle Joe. Chris and Tall Paul speak to Joe Crisara, Owner of ContractorSelling.com about how to handle objections and how to use purchasing psychology to let people sell themselves on your service. From selling new air conditioners and furnaces to your own personal life, Joe gives some incredible insight on how to deal with stalling customers, recognize your own leverage, and breakthrough objections to close every deal in front of you.
Aug 11, 2020•55 min•Season 1Ep. 30
Something that gets our team especially fired up is when our industry doesn't hold to the same high standards of transparency and quality that we feel is right for our valued clients. We're here to hold our industry accountable, and help you understand the difference between real value and smoke and mirrors with your marketing company. That way, you can keep your marketing agency honest and know exactly what you're paying for. This isn't just a RYNO pitch, this is an accountability pitch. If any...
Aug 04, 2020•48 min•Season 1Ep. 29
We get a lot of questions from our listeners on topics that we aren't necessarily experts in, so we've decided to bring some of these experts on the podcast to help give you the information you need to succeed. One of our most requested topics is financing for the trades, so we grabbed Brandon Bolen, Vice President of Service Contractors at Live Oak Bank. Brandon only serves companies in the HVAC/plumbing space, and offers a wealth of information on how to use an SBA 7(a) loan to grow your busin...
Jul 28, 2020•43 min•Season 1Ep. 28
Standing apart in the marketplace with a badass brand is what makes KickCharge Creative's service so valuable in the HVAC industry. Dan Antonelli, President & Chief Creative Officer for KickCharge shares valuable information about why rebranding is never a bad move, what makes a brand successful in the trades, and how to not waste your brand on something as unremarkable as a couple of initials.
Jul 21, 2020•53 min•Season 1Ep. 27
The role of a Territory Manager is an incredibly demanding position, especially when contractors utilize their partnership correctly. We talk to Mel Harris, Director of Residential Sales and Dustin Gregoire, National Sales Manager for Bosch Thermotechnology Corp to find out why the expectations for a Territory Manager are evolving and what contractors can do in order to get the most out of their TMs.
Jul 14, 2020•50 min•Season 1Ep. 26
You work hard every day to bring the best services to your customers, but let's face it: we're here to make money! If you've ever considered selling your HVAC/plumbing/electrical business, this is the episode for you. Ken Haines, Chairman & CEO of The Wrench Group joins To The Point to discuss merger & acquisition strategy, creating millionaires, how to grow your company, and more.
Jul 07, 2020•51 min•Season 1Ep. 25
Creating success through sales isn't a mystery formula. Lawrence Castillo, Regional Manager of Southern California for Rooter Hero Plumbing, sits down with Tall Paul and Chris to lay out what makes a salesperson effective, key metrics you need to be successful, his thoughts on sales trainers, and what it takes to create a sales process that will help you take your business to the next level. With over 20 years in the residential HVAC/plumbing industry, and experience as GM of three companies wit...
Jun 30, 2020•57 min•Season 1Ep. 24
For Chris Hunter, founder of Go Time Success Group, running an HVAC business in a small rural town didn't stop him from taking his company from a weekend gig to a 10-million dollar operation. We talk to Chris about his servanthood mentality, connecting with his customers, his continued service to the trades, and how he grew Hunter Super Techs from nothing into a considerable acquisition.
Jun 23, 2020•53 min•Season 1Ep. 23
It's simply not enough these days to offer a great service. You have to provide world-class customer experience, and there's no one better qualified to educate us on the matter than our guest, Lou Hobaica! President of Hobaica Services Inc, Lou explains how to use your brand and likability to create lifetime customers, why technical expertise is the least important component of your business, his version of RND, and how to "Hobaicanize" your team.
Jun 16, 2020•1 hr 5 min•Season 1Ep. 22
Tommy Mello isn't shy, doesn't bullshit, and joins us on To The Point to give us insight into what's made him successful as an author, a podcaster, and CEO of A-1 Garage Door Service. We discuss how Tommy ended up in the trades, his plan to make a billion dollars, the utility of software, and how you can grow your business simply by surrounding yourself with success. Whether you're a one-truck guy or an HVAC empire running over 100 technicians in multiple locations, Tommy has something you want ...
Jun 05, 2020•59 min•Season 1Ep. 21
In this day and age, having great service just isn’t enough to maximize the success of your business. That’s why we brought on Brent and Laura Sheneman of Main Street Heating & Cooling. Main Street quickly caught the eye of RYNO for their successful social media campaigns during the COVID lockdown. They utilize current technologies, social media, and an authentic culture to win over clients and change the way we think about HVAC services.
Jun 02, 2020•48 min•Season 1Ep. 20
Let’s face it. Even with a great team, a solid strategy, and hard work you may still be finding yourself treading water with your business. That’s why we’re so excited to have the CEO Warrior himself, Mike Agugliaro, join us on this kick-ass episode of To The Point. CEO of CEO Warrior, author of 17 books, mentor to the trades, and former 32-million dollar HVAC/electrical business owner, Mike shares with us his strategies, secrets, and proven formula to getting yourself unstuck and accelerating y...
May 26, 2020•1 hr 4 min•Season 1Ep. 19
At RYNO, our motto is “We Exist to Grow Your Business...PERIOD”. Part of that is finding strategic partnerships that help us achieve that goal for our clients, so we’re super excited to announce our new partnership with Schedule Engine. We had an insightful discussion with Ray, Head of Sales, and Austin, CEO of Schedule Engine about how and why their company started and why it’s such an incredible tool for service companies of all sizes.
May 19, 2020•1 hr 1 min•Season 1Ep. 18
To The Point hosted an incredible live podcast featuring Ken Goodrich, CEO of Goettl Air Conditioning & Plumbing in which we were able to host a Q&A with one of the brightest minds in the trades! This very special episode was brought to you by Service Titan, the number one field service software in the game. If you haven’t listened to this episode, you definitely need to.
May 12, 2020•1 hr 5 min
For this very special episode of To The Point, Chris and “Tall Paul” sit down with Chuck Upshur, VP of Business Development for Service Finance Company, LLC. Chuck operates out of sunny Boca Raton, FL, and has dedicated his entire adult life to the home improvement industry. As he puts it, the trades are all he knows! He shares with us some strategic advice around his area of expertise, and that’s how to incorporate finance into your business to make your company more successful.
May 12, 2020•48 min•Season 1Ep. 17
As we continue to wade through COVID-19 pandemic, the positivity of people coming together has been incredible. For this episode of "To The Point", we are grateful to have the opportunity to sit down with a leader in creating winning mindsets that translates to success in both business and personal life. Stephen Christopher is owner of Wit Digital, a respected digital marketing agency out of the Denver, CO area. Like RYNO, Wit Digital specializes in serving the home services industry....
May 05, 2020•1 hr 1 min•Season 1Ep. 16
Over the past few weeks, we’ve been receiving a lot of interest from our listeners about selling and acquiring a company. Fans of To The Point will recognize our guest today, and we feel there’s no one better to speak on the matter of buying and selling businesses than our friend Ken Goodrich, President and CEO of Goettl Air Conditioning & Plumbing. Throughout his incredible career, Ken has been both a buyer and a seller. He’s been through the process many times, purchasing and selling both ...
Apr 27, 2020•57 min•Season 1Ep. 15
It’s one thing to manage a successful home service company, and it’s another to consistently grow it year after year. That takes a ton of risk, courage and leadership. If you make the wrong move, just like with hunting gators, things can all go south. You need incredible patience for both. On this episode, we talk with Charlene Ierna, owner of IERNA’s Heating, Cooling, and Plumbing located in Lutz, Florida just outside of Tampa Bay, on growing up in Miami, how she got into the trades, and what i...
Apr 21, 2020•58 min•Season 1Ep. 14
You spend time and money coaching, training, and supporting your technicians...but what about the person that delivers your company’s first impression to your customers? On this exciting episode of To The Point, we have the opportunity to chat with uber successful CSR coach, Angie Snow, Co-Owner and of Western Heating and Air Conditioning about the importance of call coaching, especially during a crisis like COVID-19. Angie also serves on the Executive Board of Directors for Women In HVACR and w...
Apr 14, 2020•59 min•Season 1Ep. 13
This episode of To The Point Podcast is a great resource for those looking for more information on the CARES Act and the Paycheck Protection Program for plumbing and HVAC businesses.
Apr 09, 2020•57 min•Season 1Ep. 12
Barton James, President & CEO of Air Conditioning Contractors of America (ACCA) is one of the smartest people in the Home Services industry. We had the chance to sit down with him on a virtual call and discuss big changes happening in the Home Services industry, big wins on Capitol Hill, as well as insight on what is soon to come for contractors in America.
Mar 31, 2020•1 hr 7 min•Season 1Ep. 11
Ken Goodrich, CEO of Goettl returns to the podcast with his VP of Sales, Dale Steele to talk Coronavirus Strategy. During every major challenge our nation has faced, Goettl has thrived and found new ways to push on. The one attribute that every business owner must possess to make it through times like this: the courage to lead. Since HVAC & Plumbing are an essential business, it is important that you keep going and not pull back on your internet marketing. Customers must have operating, reli...
Mar 26, 2020•1 hr 3 min•Season 1Ep. 10
With a handful of episodes under our belt, we felt this was a great opportunity to review what we’ve learned so far, as well as give our listeners more opportunity to ask questions. The feedback has been positive so far, and we’re so grateful that you are listening. We are encouraged that many of you are benefiting from this podcast, but we and our guests have been getting bombarded with follow-up questions we think are important to address. We’ve compiled a list of questions taken from social m...
Mar 24, 2020•37 min•Season 1Ep. 9
You can’t fake it til you make it in business, and Josh Kelly formerly of Parker & Sons is a testament to expertise prevailing. The tooth fairy analogy is simple: at some point, your children (customers) will realize that you aren’t what you say you are, so being a real expert at what you’re doing is important if you want sustainable growth and customer retention. Josh has scaled and grown his service company (among several other businesses) both profitably and professionally, and that all s...
Mar 17, 2020•1 hr 38 min•Season 1Ep. 8
If you’ve ever considered adding additional services, this is the episode for you! Bobby Jenkins is one of the most genuine beings you’ll ever meet, and we had the chance to sit down and chat with him about how he created a successful formula around offering a wide range of services. His list of accomplishments is lengthy, ranging from 2017 Austinite of the Year to a Philanthropic Leadership award from the Austin Chamber of Commerce, and he’s also the owner of ABC Home & Commercial Services ...
Mar 10, 2020•54 min•Season 1Ep. 7
