To Care is Human - podcast cover

To Care is Human

The Beryl Institute•tocareishuman.libsyn.com
Health & Fitness
Medicine
Stay connected to the changing landscape of Patient Experience through the To Care is Human Podcast Series. The Beryl Institute is committed to elevating the human experience in healthcare by providing a platform for all voices in patient experience to be heard. Join us twice a month as the Institute shares conversations with those leading, delivering, and receiving care. Hosted by Jason Wolf, PH. D., CPXP, President; Stacy Palmer, CPXP, Senior Vice President & COO; Amy Kwiatkowski, Director of Community Experience; and Terri Ipsen, CPXP, Director of Content and Editorial Coordinator of the Patient Experience Journal. Tiffany Christensen, CPXP, Vice President Experience Innovation The Beryl Institute.
Last refreshed: ⓘ
Follow this podcast in the Metacast mobile app to refresh it and see new episodes.
Follow on
Apple Podcasts
Spotify
RSS
YouTube
Overcast
Pocket Casts
Episodes.fm
Download Metacast podcast app
Podcasts are better in Metacast mobile app
Don't just listen to podcasts. Learn from them with transcripts, summaries, and chapters for every episode. Skim, search, and bookmark insights. Learn more

Episodes

Plan for a season. Stay a Lifetime.

Amy Veneciano shares how she re-evaluated and reset Volunteer Services at UCSF as the waves of COVID-19 subsided. During the long pause in using volunteer services, she describes the pandemic's silver lining as an opportunity to reflect on what to do differently to make a difference to patients, staff, and the volunteers themselves. Learn how streamlining processes, educating staff and recognizing the achievements of volunteers play into recruiting - and keeping - a dedicated and happy volunteer...

Jun 12, 2023•22 min

No More Pizza: Moving Forward with the Basics of Experience

Toya Golrley and Greg Makoul from NRC Health reflect on the power of three fundamentals of experience to drive innovation and improvement in healthcare. Listen as they share these insights and explain how getting back to the basics is more about moving forward than back.

May 22, 2023•24 min

The importance of culture in healthcare

With over two decades of experience in healthcare, Dr. Karana Pierre has had the opportunity to care for patients from a variety of cultures. Listen as she shares the importance of cultural humility, and how acknowledging and understanding a patient's cultural background is key to a successful treatment plan and patient relationship.

Dec 19, 2022•33 min

Forgive yourself for being human - A story of bipolar disorder

Trisha Choi, MA, CPXP, was diagnosed with bipolar disorder at 19 and, as a result, endured many hospital stays. After a negative experience with a nurse during one particular stay, she decided to pivot her career to healthcare. Listen as she discusses her healthcare experience with a mental health diagnosis and the importance of being able to ask for - and accept - help.

Nov 28, 2022•33 min

"I know what's on the other side of my read"

Dr. Jennifer Kemp changed the way she practiced medicine as a radiologist after her husband's cancer diagnosis. Listen as she talks about the lived experience of a family member going through treatment and the anxiety of waiting on radiology reports. This perspective inspired a journey to redefine the relationship between patients and their radiologists; both through direct communication and technology.

Aug 26, 2022•27 min

"My lungs on the x-ray looked like ground up glass": A COVID Recovery Story

Bob Pollard was a healthy 62-year-old when he was diagnosed with COVID-19, in the hospital and unable to breathe with a high likelihood of not making it through the night. Ultimately, he spent 17 days on a ventilator and a combined three months in the hospital and a rehab facility. Bob's tough journey back to health propelled a complete change of career. Listen as he shares how he went from COVID-19 patient to Patient Experience Professional.

Aug 08, 2022•32 min

Zero to Hero: How to build a healthcare app that attracts users

While healthcare executives and patients want more digital options, many healthcare app developers struggle to provide a platform that attracts users and increases engagement. Joshua Titus, CEO at Gozio Health, discusses why this challenge exists and provides insight into how to ensure mobile platforms can succeed.

Jul 22, 2022•21 min

A Conversation with Jennifer Purdy, Executive Director, Patient Experience at the Veteran's Experience Office

Jennifer Purdy, Executive Director of Patient Experience at the Veteran's Experience Office shares the importance of remaining aligned with and staying true to the mission of serving those who have served. She emphasizes the importance of understanding who the human being is behind the veteran and ensuring that staff feel empowered to find ways to meaningfully connect to improve the overall collective experience for veterans.

Jul 08, 2022•22 min

A Conversation with Dennis Pullin, President and CEO of Virtua Health

Dennis W. Pullin, president and CEO of Virtua Health, shares how his organization orients to the consumer while continuing to tackle the waves of the pandemic. He shares the importance of listening, observing and gathering facts to make sound decisions as a leader that creates the opportunity to provide an elevated experience for his staff, the patients and the community they serve.

May 23, 2022•27 min

Easy to Give, Hard to Receive

Risa Hanau, LCSW, is an expert in caring for those at end-of-life. She also is a natural "giver" who is quick to support a loved one in need. Facing her own rare disease diagnosis and the physical challenges that come with Ehlers-Danlos, however, required she take a new journey of asking for help. Join us for this compelling and raw story of Risa's journey to accepting support while coping with a rare disease.

Apr 25, 2022•22 min

A Conversation with Alina Moran, President at Dignity Health – California Hospital Medical Center (CHMC)

Alina Moran shares her story of growing up in a family that had little access to healthcare resources and how that propelled her path to leadership in a career focused on advoating for healthcare equity and the healing power of human kindness. She also shares her experience running a hospital during the COVID-19 pandemic and addressing the needs of her staff and the patients they serve.

Feb 21, 2022•28 min

"Brain Fog" and Overwhelm: A Long-COVID Story

Mary Smith was diagnosed with COVID-19 early on in the pandemic. Since then, she has grappled with Long-COVID. In this podcast you will learn more about how Long-COVID impacts a person's day to day life.

Feb 07, 2022•33 min

Special Needs Child Changed My Life

Jeff Cousins and his wife were excited to find out they were pregnant with their first child. 23 weeks and five days into the pregnancy, they learned there were issues with their son's development and this began a whole new chapter in their lives. Learn more as Jeff unpacks his Tiny Story": Special Needs Child Changed My Life."

Jan 03, 2022•20 min

2021 Year in Review Reflections

In this Special Edition of the To Care is Human podcast series, podcast hosts, Jason Wolf and Tiffany Christensen have a conversation looking back on 2021, another challenging year for healthcare. Listen as they share their reflections of hurting, healing, hope and the human experience in healthcare.

Dec 20, 2021•28 min

Born unhealthy, died, revived by medicine and music, now alive.

Glenda Sirota lives in Chicago, is 80 years old and says she is "living her best life" after a series of extreme medical events that placed her in a coma for 28 days. When she woke up, her body needed a lot of care but her mind and spirit were strong. She also woke up with a very unusual gift. Learn more about Glenda's story in this podcast where she unpacks her Tiny Story, "Born unhealthy, died, revived by medicine and music, now alive."

Nov 04, 2021•15 min

A Digital-first Strategy to Engaged Patients and Improved Outcomes

Jeff Fallon, chairman and CEO at eVideon Healthcare, reflects on the role technology can play in meeting patient expectations for engagement and information while giving healthcare teams greater efficiency and enabling hospitals to improve satisfaction and reduce readmissions.

Oct 18, 2021•18 min

Hacking healthcare is the only way out

Dr. Grace Cordovano is a board certified patient advocate with a wealth of experience navigating the US healthcare system on behalf of herself, family and clients. In this podcast, Dr. Cordovano helps us understand what she means by "hacking healthcare" in order to move from "patient-centered care" to "life-focused care."

Sep 27, 2021•21 min

Microsoft's Commitment to Address Health Equity and Disparities

Microsoft is impacting the world by empowering people and organizations through software and the power of data. Antoinette Thomas, US Chief Executive Officer and Industry Executive for US Health and Life Sciences at Microsoft, shares why a focus on equity is so important to their organization and what they are doing to make meaningful contributions during the pandemic and beyond.

Sep 13, 2021•22 min

A Conversation with Dr. Julia Iyasere, Executive Director for the Dalio Center for Health Justice at New York-Presbyterian

As healthcare continues to focus on dismantling systemic racism, the move from ideas to action must be intentional and strategic. Thought leaders like Dr. Julia Iyasere provide a model and support for change agents across the globe. Join this compelling conversation and learn more about how the landscape of healthcare is changing and what can be done next to create health equity.

Aug 16, 2021•32 min

View from the front lines. Stepping it up for the greater good.

Dr. Jim Castellone is the Chief Medical Officer for Eastern Connecticut Health Network and an ER physician who has been on the front lines of COVID-19 since beginning of the pandemic and in one of the United States' most heavy hit regions. Listen as he shares his perspective as a doctor who works to care for his COVID-19 patients and as a father and husband working to protect his family from the virus.

Jul 26, 2021•16 min

Grief found my voice and improved my purpose.

When Tanya Lord's son, Noah, was born she was a pathologically shy mom who had found her purpose in motherhood. After Noah died from medical error, Tanya was adrift in a sea of grief. Tanya shares how "grief found my voice and improved my purpose." You won't want to miss this story about a mother's love and how her grief drove her to make change in the world.

Jun 21, 2021•21 min

A Conversation with Jacqueline Herd, Chief Nursing Officer, Grady Health System

Listen as Jacqueline speaks with Jason Wolf about her core leadership beliefs including clear communication and visibility/approachability of leaders. She emphasizes the importance of being present and determining how best to manage staff needs for PPE and financial stability. Jacqueline Herd embodies the belief that in order to best elevate the human experience in healthcare and serve patients, we must recognize the work of others and thank them for all that they do.

Mar 29, 2021•38 min

Living beyond expectation, no barriers unbroken

Jono Broad grew up with a diagnosis of bronchiectasis only to learn well into adulthood that the correct diagnosis was cystic fibrosis. How did his life as an unwell child, being told by his community that he would never live a normal life shape him? Find out in the third episode of the "Tiny Story" Series where Jono unpacks what he means by "Living beyond expectation, no barriers unbroken."

Mar 08, 2021•20 min

It's an honor and a privilege to come and get a little vulnerable…

Ryan Fowler "never wanted for anything" growing up but found himself self-medicating with drugs and alcohol in his teens and 20's, resulting in full-blown addiction. Now 6 years sober, this advocate for harm reduction and new ways of caring for those suffering from substance use disorders shares his harrowing story of life on a thin edge. Few people can share such raw and personal details as Ryan Fowler, and always with an eye on elevating the human experience. It's an honor to have Ryan as a gu...

Feb 15, 2021•29 min

A conversation with Chris Woleske, President & CEO of Bellin Health

In a time of crisis, such as we have experienced in this pandemic, often what is needed is a sense of predictability, a reinforcement that “we can do this”. This conversation with Jason Wolf and Chris Woleske, President & CEO of Bellin Health, explores how serving as a “Chief Predictability Officer” can support and inspire our healthcare teams. Chris Woleske shares how her organization became a positive outlier by listening and engaging staff and making bold choices to not disrupt care durin...

Feb 01, 2021•32 min

Terrible Healthcare System Made Me Shine

Rarely is someone able to share their story with the raw honesty and deep reflection that Isabela Castro is able to in this podcast. A mom who lost her baby in the NICU, Isabela has taken those difficult experiences and turned them into both her personal and professional motivation to do and be better. You won't want to miss this beautiful and vulnerable conversation with Isabela, a powerful voice for improvement in healthcare.

Jan 18, 2021•23 min
← PrevNext →
Hosted on Libsyn
For the best experience, listen in Metacast app for iOS or Android