To Care is Human - podcast cover

To Care is Human

The Beryl Institute•tocareishuman.libsyn.com
Health & Fitness
Medicine
Stay connected to the changing landscape of Patient Experience through the To Care is Human Podcast Series. The Beryl Institute is committed to elevating the human experience in healthcare by providing a platform for all voices in patient experience to be heard. Join us twice a month as the Institute shares conversations with those leading, delivering, and receiving care. Hosted by Jason Wolf, PH. D., CPXP, President; Stacy Palmer, CPXP, Senior Vice President & COO; Amy Kwiatkowski, Director of Community Experience; and Terri Ipsen, CPXP, Director of Content and Editorial Coordinator of the Patient Experience Journal. Tiffany Christensen, CPXP, Vice President Experience Innovation The Beryl Institute.
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Episodes

Encore: A Conversation with Dr. Zaas, President of Duke Raleigh Hospital

Inspired by the recent release of The Beryl Institute's 2019 State of Patient Experience Report, this encore podcast features Dr. David Zaas. The 2019 State of Patient Experience Report shows us how far we have come and Dr. Zass provides a vision for where we can go in the future.

Sep 30, 2019•29 min

"The mom is falling apart. Take the time to listen."

Where does a parent turn when they have concerns about their child's mental health? Expert Bebe Smith sets the stage with a "101" on mental health language. Sarah, Zach's mother, shares her family's story about what it was like to navigate getting help for her son with Asperger's. Both women depict what parents need most during challenging and uncertain times, while seeking help for their child.

Sep 23, 2019•20 min

"I was fine with my body. I just didn't like that it was mine."

Learn from Oliver as he describes "coming into himself," while he discovers his identity as a transgender teen. Alongside Oliver is Jenny, Oliver's mom and fierce advocate, who blazes a path to ensure the best medical and emotional support for her son. Through these stories, discover where healthcare systems and professionals have the opportunity to fill knowledge gaps, improve communication, and create agile systems that may just mean the difference between life and death.

Sep 16, 2019•21 min

“You can’t come in with the same walk”

It takes a wide variety of professionals to ensure a positive patient experience. One vital role within healthcare, that often goes underappreciated, is law enforcement officers, who have chosen to work within the walls a healthcare setting. The individuals in this podcast have a lot to share about how they fit into the fabric of healthcare and how they can provide a model for engaging patients and families with compassion and integrity. We are excited to share the voices of Officer Graham and O...

Sep 09, 2019•14 min

A Conversation with Dr. Rasu Shrestha, Executive Vice President and Chief Strategy Officer of Atrium Health

When thinking about innovation in healthcare, Dr. Shrestha has a powerful perspective grounded in the mission of positively impacting human experience. He depicts how vital it is for innovation and technology to be applied in an intentional, focused, and urgent manner. New concepts cannot be successful, without first understanding how they will drive forward the overall mission of the organization.

Aug 23, 2019•25 min

Talk about The Stuff That's Killing Us: Bias in Healthcare Part 3

Dr. Ron Wyatt finishes this three-part podcast series with an eye-opening conversation concerning what really needs to take place if we commit to changing healthcare for everyone. Joining Dr. Wyatt is Cheslie Johnson, sickle cell patient, who helps illustrate Dr. Wyatt's points through her story. She was labeled a "drug seeker," despite narcotics being the standard of care for managing her disease.

Aug 19, 2019•13 min

Microaggression & Ally-ism: Bias in Healthcare Part 2

Dr. Ron Wyatt began this podcast series with a discussion of inequity in health. In this part of the podcast series, he shares some helpful insights for those who desire to be an ally to people experiencing bias of any kind. Dr. Wyatt is joined by D'Anna Holmes, who shares her experiences with microagression at the bedside.

Aug 12, 2019•14 min

A Peculiar Indifference: Bias in Healthcare Part 1

Dr. Ron Wyatt has long been unapologetic about exposing inequalities in healthcare for those of a certain race, zip code, or size. This three-part podcast series invites him to dig into the topics of bias and allyism, while framing solutions for a better future. In the first episode of the podcast series, Dr. Wyatt is joined by Cathy Arsenault, bariatric patient, who shares her experiences with sizeism.

Aug 05, 2019•14 min

Rana Awdish: Life beyond "In Shock"

In 2008, Dr. Rana Awdish went from doctor to patient in the blink of an eye, and barely survived to tell the story. Her book, "In Shock," is likely the most influential medical memoir of our time. Dr. Awdish's voice is powerful, calling for change in how we care for patients and how we train those who deliver care. This podcast explores how Rana is doing today; years after her story was released.

Jul 29, 2019•27 min
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