Ep 139: Creating a Remarkable Client Services Team, with Khushbu Doshi
Episode description
On this episode of THRIVE — sponsored by E2M Solutions— Kelly and Khushbu Doshi discuss how creative, media and tech agencies can improve client retention with an aligned account services team.
Khushbu Doshi and I cover these points and more:
- The importance of account managers and project managers working side by side;
- How empathy can actually improve your client services.
- Why creating synergies between sales and the account team is crucial;
- Understanding the point of contact when working with a white-label agency.
Be sure to tune in to all the episodes of THRIVE to get practical tips on becoming a conscious leader, growing your agency, and more. Thanks for listening, and I’d love to hear your takeaways!
If you enjoyed this episode, post it in your stories and tag me @kelly.l.campbell. And don’t forget to follow, rate, and review the podcast wherever you listen.
Learn more about THRIVE at https://klcampbell.com/category/podcast/ and https://www.e2msolutions.com/thrive/
CONNECT WITH KHUSHBU DOSHI:
CONNECT WITH KELLY CAMPBELL: