232 EXTRA A Convoluted Customer Journey
Jul 08, 2019•12 min•Season 1Ep. 232
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Episode description
Do you know your customer journey? Have you mapped it out lately? Do you make it easy for customers to do business with you? After a time, your processes may have begun to deviate from the ideal customer experience. Are you seeing an increase in customer service calls, lower net promoter scores, and other key indicators that something is amiss in your customer experience?
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