How to Respond to Personal and Professional Attacks

What would you do if, just when you were about to land a large, commission paying account, you were defamed by your boss, threatened and terminated? 

1. Remove Emotion.  Crisis management requires objective priorities and action.  You will not succeed when distracted by fear, hate or questions like “why is she doing this to me?”

2. Forget Root Causes.  Understanding root causes may be useful for systemic, long-term issues, but not in a crisis.  If you can’t get to work today because a car accident is blocking your intersection, do you need to know why the accident happened or do you just need the cars towed?

3. Don’t Disregard Threats.  When anyone threatens you with something negative, assume they are telling the truth.  Sometimes a threat is just a threat, intended to elicit a response.  But your best bet is to assume it’s true and to act accordingly.

4. Act Now.  Perception is reality.  If your reputation is being damaged and your livelihood attacked, you need to frame the story before the misinformation becomes reality in people’s minds.

5. Take the High Road.  It may not be satisfying in the moment, but the high road is often the best you can do across time.

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