The Veterinary Leadership Success Show - podcast cover

The Veterinary Leadership Success Show

By Dr Dave Nicolwww.drdavenicol.com
Short conversations with smart people with good ideas to help you run your veterinary practice more effectively. Each month, your host, Dr. Dave Nicol, puts a subject of importance to practice managers under the microscope with a subject matter expert to help you grapple with real-life management problems. Loosely arranged around the topics required to complete the CVPM, this show will help you with ideas and inspiration to take on some of the big problems and opportunities we all face in veterinary medicine.
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Episodes

Ep 26: Tackling The Equine Veterinarian Retention Problem ... One Doc At A Time With Dr. Kelly Zeytoonian

Equine veterinarian, associate professor, and veterinary consultant Dr. Kelly Zeytoonian joins Brendan Howard in this week's episode of The Veterinary Business Success Show. Dr. Kelly Zeytoonian gained her Doctor of Veterinary Medicine in 2009 from Virginia-Maryland Regional College of Veterinary Medicine. Since then she has made a name for herself as an established equine veterinarian and has successfully run her own equine ambulatory practice since 2013 in the San Francisco Bay Area. Since ope...

Mar 09, 202231 minEp. 26

Ep 25: Making Sure Your Practice Isn't Low-Hanging Fruit For Ransomware Hackers with Joe Axne

In today’s episode of The Veterinary Business Success Show, we learn how to keep your practice safe with veterinary IT guru Joe Axne. Joe Axne founded his company I.T. Guru in 2007, however it wasn’t until 2012 that Joe recognized the tremendous unmet need for IT support and guidance in the veterinary field. Since then Joe has been making a name for his brand in the veterinary industry and is now “ one of the nation’s most respected and trusted IT support vendors in the veterinary industry ”. At...

Mar 02, 202232 minEp. 25

Ep 24: Instilling Wellbeing in Veterinary Medicine With Dr. Marie Holowaychuk

Veterinary specialist, speaker, consultant, and mental health & wellbeing advocate, Dr. Marie Holowaychuk joins host Brendan Howard in this week's episode of the veterinary business success show. Dr. Marie's pathway into veterinary medicine started at a young age, as she grew up working in her mother's companion animal clinic in Canada. Before being accepted into veterinary school, Marie had already worked as a kennel cleaner, receptionist, technician’s assistant, and veterinary assistant! H...

Feb 23, 202231 minEp. 24

Ep 23: What A Good Euthanasia Business Looks Like, with Dr. Kathleen Cooney

End-of-life specialist veterinarian, Dr. Kathleen Cooney, joins Brendan Howard in this week's episode of The Veterinary Business Success Show. Kathy graduated from the Colorado State University College of Veterinary Medicine in 2004 and went on to specialize in advanced end-of-life pet care in 2006. Seeing the need for comfortable, in-home services for all types of companion animals, Kathy went on the launch Home to Heaven, an in-home euthanasia service in Colorado. Home to Heaven was “one of th...

Feb 16, 202234 minEp. 23

Ep 22: What Veterinary Professionals Can Learn From Stoicism with William Irvine

In today’s episode of The Veterinary Business Success Show, host Brendan Howard interviews a professor of philosophy at Wright State University and the author of seven books, including A Guide to the Good Life: The Ancient Art of Stoic Joy, William Irvine. William began his education at the University of Michigan where he gained his BA in Mathematics and Philosophy, before going on to gain a MA and Ph.D. in Philosophy at the University of California. During and immediately after graduate school,...

Feb 09, 202236 min

Ep 21: "How're You Feeling?" Thoughts About Post-Pandemic Practice with Bash Halow

In today’s episode of The Veterinary Business Success Show, Brendan Howard interviews one of the most charismatic speakers in the veterinary industry, certified veterinary practice manager, licensed veterinary technician, and veterinary business advisor, Bash Halow. Bash graduated from the College of William and Mary in 1987, before studying veterinary management at Purdue University Northwest. Since then he has built up 20 years of experience as a veterinary business advisor and practice manage...

Feb 02, 202228 min

Ep 20: Why Multitasking Doesn't Work (and Hurts You Too) with Elycia Degenhardt

In today’s episode of The Veterinary Business Sucess Show, Brendan Howard interviews certified veterinary technician and veterinary journalist Elycia Degenhardt. Brendan came across Elycia, after reading her article for Pet Vet Magazine. The article titled ‘Multitasking Monster’ looked into the issues of multitasking and what practices can do to reduce them. Elycia worked as a high school teacher for four years prior to joining veterinary medicine, and since then remains passionate about using h...

Jan 26, 202230 min

Ep 19: Biological Risk Management, Infection Control with Heather Lewis

Following on from last week’s episode when architect, Lloyd Lewis taught us how to upscale a hospital without a consultant, in this week's The Veterinary Business Success Show, Brendan Howard interviews licensed architect and Animal Arts principal, Heather Lewis. As a senior leader of Animal Arts, an architectural company specializing in designing spaces for the care and shelter of animals, Heather has worked on creating a variety of veterinary hospitals, animal shelters, as well as equine and l...

Jan 19, 202231 min

Ep 18: What Hospital Remodels You Can Do Without a Consultant with Lloyd Lewis

Join this week's episode of The Veterinary Business Success Show to learn how to upscale your hospital with host Brendan Howard and guest, architect, Lloyd Lewis. Lloyd Lewis gained his bachelor's degree in Design and Applied Arts with focus on Architecture in 1998 from Clemson University, and since then has worked as an artist, director, and associate architect. At Animal Arts, Lloyd works as an associate to create specialized facilities with the focus on designing spaces for the care of animal...

Jan 12, 202230 min

Ep: 17 Lean Management Techniques from Japan with Chip Ponsford

Our first Veterinary Business Success Show episode of the year features the author of ‘Lean Veterinary Practice Management’ Dr. Emmanuel ‘Chip’ Ponsford. Dr. Chip gained his experience as a writer after working as a small animal practice owner for 27 years whilst studying the Toyota Production System (Lean) and applying it to veterinary medicine. Now an advocate of Lean in Veterinary Medicine, Chip is on a mission to provide greater value to the customer at a lesser cost and waste whilst providi...

Jan 05, 202219 min

Ep 16: Turning Mission Statement into Manifesto with Dr. David Bessler

In this week’s episode of The Veterinary Business Success Show, Brendan Howard is joined by the founder of the Veterinary Emergency Group, Dr. David Bessler. David is a long-time emergency veterinarian who earned his bachelor’s degree in animal sciences from Cornell University in 1999 and his VMD from the University of Pennsylvania School of Veterinary Medicine in 2003. After graduating, David worked as the director of an emergency and critical care at the center for specialized veterinary care,...

Dec 22, 202132 min

Ep 15: Positive Psychology and Putting in the Work to Feel Better with Quincy Hawley

Our guest on this week’s episode of The Veterinary Business Success Show is co-founder of Get MotiVETed, Dr. Quincy Hawley. Get MotiVETed (wellbeing solutions for the veterinary community) was founded by Quincy in 2018 with the mission ‘To increase awareness and practice of mindfulness and personal development as necessary tools for finding inner peace and fulfillment in vet med and life’. The veterinary wellbeing program runs leadership coaching, online self-guided courses in wellbeing and suic...

Dec 14, 202132 min

Ep 14: Crafting a Healthy Communication Culture with Dr. Kathryn Primm

In today’s episode of the veterinary business success show, Brendan Howard interviews veterinary practice owner, Dr. Kathryn Primm. Kathryn graduated from Mississippi State University where she completed a degree in Biological Sciences as well as her Doctorate of Veterinary Medicine in 1996. After wanting to become a veterinarian since the age of 5! Not long after graduating, Dr. Kathryn founded Applebrook Animal Hospital in 1998 which has helped shape her into the leader she is today. Alongside...

Dec 08, 202131 min

Ep 13 - The 4 P's of Positive Leadership with Josh Vaisman

In this episode, host Brendan Howard interviews veterinary consultant Josh Vaisman. Josh Vaisman has been a member of the veterinary community since 1995 and in 2009 became the practice manager and owner of two small-animals veterinary practices. Running the two practices, Josh found himself burnt out and made the decision to step away from practice management. Since then he has been on a mission to help veterinary professionals create positive work environments and avoid getting burnt out as he...

Dec 01, 202134 min

Ep. 12: Why Work-Life Balance Isn't One Size Fits All with Dr. Lindsay Ruland

In today’s episode of The Veterinary Business Success Show, host Brendan Howard interviews Dr. Lindsay Ruland. Dr. Lindsay graduated from Michigan State University College of Veterinary Medicine in 2009. After working in two different clinics with polar cultures, Dr. Lindsay took the brave step to start her own practice and harness the culture she wanted. As the owner and chief of medicine at the Emergency Veterinary Hospital of Ann Arbor, Dr. Lindsay has been on a journey to create the best cul...

Nov 24, 20211 hr 2 min

Ep 11: What New Vet Graduates Could Look Like With Ryane Englar

In today’s episode of The Veterinary Business Success Show, Brendan Howard interviews Ryane Englar. Ryane Englar graduated from Cornell University College of Veterinary Medicine in 2008, and now works as a director of veterinary skills and associate professor at University of Arizona. In Ryane’s latest job she creates advanced educational tools, new course materials and philosophies for veterinary learning by thinking outside of the box. Throughout the podcast, Ryane discusses her life leading u...

Nov 17, 202135 min

Ep 10: Learning and Development in a Post-Covid World with Marnette Falley

Today’s episode of The Veterinary Business Success Show is brought to you by our brand new host Brendan Howard. Brendan Howard has experience working for Veterinary Economics and DVM360 (the authority of veterinary business, news, team, medicine, and is the portal site) for more than 10 years. At DVM360, Brendan oversees veterinary business, practice management and life-balance content for both dvm360.com, dvm360 magazine, Vetted, and Firstline. In this episode, Brendan gets advice from Marnette...

Nov 10, 202133 min

Ep 9: Why You're Time Crushed As A Veterinary Leader and Four Things You Should Be Doing

Welcome to the veterinary Business Success show with me, Dr. Dave Nicol. In each episode, we explore ideas and subjects that can be used to better manage your veterinary practice. On today’s show, I discuss four things a leader should be doing and why it is so hard for vets to do this. If you are in a leadership role, this episode is for you. As a leader, you have important things you need to do which aren’t clinical. This episode goes into detail about what these things are, including: Thinking...

Aug 06, 202116 min

EP 8: Shawn Wilkie - Looking To A Tech Enabled Future

Welcome to the veterinary Business Success show with me, Dr Dave Nicol. In each episode, we explore ideas and subjects that can be used to better manage your veterinary practice. On today’s show, I’m joined by Shawn Wilkie to provide an entrepreneur’s perspective on the current state and future trends in technologies he thinks will impact the veterinary medicine space. In particular, we dive into the impact that Coronavirus has had on the industry. Shawn is the CEO of Talkatoo, a dictation softw...

Jul 16, 202134 min

Ep 07 - Understanding Your Numbers & Making Better Decisions with Paolo Lencioni

On today’s show, I’m joined by data devotee and self-identified software nerd, Paolo Lencioni! Paolo is a bit of a unicorn, part veterinarian, former practice owner, part accountant and more recently software developer. He built Neo PMS which was acquire by Idexx. He is also one of the directors of Valuvet, Australia's leading valuation service for veterinary businesses. But it’s his latest software venture, Profit Diagnostix, which forms the backdrop to this conversation. Profit Diagnostix is a...

Jun 18, 202153 min

Ep 06 - Client Communications Are Changing with Dr Thom Jenkins

Welcome to the Veterinary Business Success Show with me Dr Dave Nicol. In each episode we’ll be exploring ideas and subjects that can be used to manage your veterinary practice better. On today’s show, I’m joined by Dr Thom Jenkins, CEO, and founder of PetsApp. In this episode, we talk about the interface between technology and people, how generational expectations impact the way we deliver pet healthcare services, and how coronavirus has effectively changed everything. According to Thom, over 9...

May 15, 202133 min

Ep 05: Anti-Leadership - Are You The Villain Of Your Practice?

It can be easy to point the finger at others when things go wrong - but what if the problem isn't them, but you? Anti-leadership is what happens when leaders don't have the skills to manage their teams effectively. Many anti-leaders are oblivious to their affliction, and inadvertently become the antagonist of their own stories, causing management mayhem for those around them. But how do you know if YOU'RE an anti-leader? In this episode of the Veterinary Business Success Show, I cover: 1- What i...

Apr 15, 202116 min

Ep 04: Imagineering the Future - with Dr Peter Weinstein

Welcome to the Veterinary Business Success Show with me Dr Dave Nicol. In each episode we’ll be exploring ideas and subjects that can be used to manage your veterinary practice better. On today’s episode, I’m joined by co-author of the e-myth veterinarian Dr Peter Weinstein. Peter is one of the most respected leaders in the profession. He’s a veterinarian, a former practice owner and is the executive director of the Southern California Veterinary Medical Association. Leadership and systems are h...

Mar 11, 202132 min

Ep 03 - Leaning Into Veterinary Burnout with Dr Ivan Zak

In today’s episode, I’m joined by Dr. Ivan Zak. Ivan began his career as an ER veterinarian in Canada where over many years he made two very important observations. First, that vet clinics are awash with unpredictable problems that cause chaos, and second, he hated having a boss. Thus the perfect conditions for innovation arose and the entrepreneur inside was unleashed. Ivan is the creator of Smart Flow, a workflow optimization system for vet practices, subsequently acquired by Fortune 500 compa...

Jan 12, 202137 min

Ep 02 - Using Data to Power Performance with Mel Stephenson

On today’s episode I’m joined by serial entrepreneur and data rockstar Mel Stephenson. Mel is the MD at Interworks Europe a business helping clients find actionable insight in the mountains of data they generate each day, helping them make better decisions and run more effective companies. His impressive client list includes complex healthcare providers like the NHS. But he also works with smaller, niche-businesses because the reality is that every business has data, and that data when used corr...

Dec 16, 202039 min

Ep 01 - Resolving Pet Owner Conflict with Debra Hamilton

Welcome to the Veterinary Business Success Show with Dr Dave Nicol. In this brand new podcast, we’ll be exploring ideas and subjects that can be used to manage your veterinary practice better with experts in their field. In today’s episode, we're joined by ‘Nipped in the Bud, Not in the Butt’ author, litigator-turned-mediator Debra Hamilton who shares why mediation is often a more cost-effective, and lower stress route to take through conflict with pet owners. Not least because it is likely to r...

Oct 16, 202033 min
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