HubSpot Update: URL Personalisation Token Support in Email - podcast episode cover

HubSpot Update: URL Personalisation Token Support in Email

Oct 16, 20244 minEp. 34
--:--
--:--
Download Metacast podcast app
Listen to this episode in Metacast mobile app
Don't just listen to podcasts. Learn from them with transcripts, summaries, and chapters for every episode. Skim, search, and bookmark insights. Learn more

Episode description

Briefing Doc: HubSpot URL Personalisation Token Support in Marketing Emails

Date: October 15, 2024

Subject: New Feature Release: URL Personalisation Token Support in Marketing Emails

Summary:

HubSpot has released a new feature allowing users to add personalisation tokens as links within buttons and images in Marketing Emails. This update aims to increase email relevance and conversion rates while streamlining the process for marketers.

Key Benefits:

  • Enhanced Personalisation: Allows for the inclusion of unique and personalized URLs stored in contact and other records within your HubSpot CRM directly into email buttons and images.
  • Increased Relevance: Delivers more relevant email content by linking users to specific pages based on their individual data.
  • Improved Conversion Rates: Drives higher engagement and click-through rates by presenting users with targeted and personalized calls-to-action.
  • Time & Effort Savings: Simplifies the process of adding personalized links, eliminating the need for manual customization for each recipient.

How it Works:

Adding Personalisation Tokens to a Button:

  1. Navigate to Marketing > Marketing Email.
  2. Select an existing email to edit or create a new one.
  3. Drag and drop the Button module into the email body.
  4. In the left panel, ensure URL is selected in the "Link to" dropdown.
  5. Click Personalize in the "Link URL" field.
  6. Add your chosen personalisation token containing a link.

Adding Personalisation Tokens to an Image:

  1. Navigate to Marketing > Marketing Email.
  2. Select an existing email to edit or create a new one.
  3. Drag and drop the Image module into the email body.
  4. In the left panel, click Personalize in the "Link (optional)" field.
  5. Add your chosen personalisation token containing a link.

Important Note: "Deal, Ticket, Quote, Invoice & Cart tokens are only available in Automated Emails."

Availability: This feature is available to all HubSpot users, regardless of hub or tier.

Key Quote:

"This rollout allows users to easily add personalisation tokens as the link in buttons and images in your Marketing Email, increasing the relevance of your email content, your conversion rates, all while saving you time and effort."

Action Items:

  • Explore the new URL Personalisation Token functionality within Marketing Email.
  • Identify opportunities to leverage personalized links in buttons and images to enhance your email campaigns.
  • Update existing email templates and workflows to incorporate this new feature.

This new feature represents a valuable addition to HubSpot's email marketing toolkit, empowering users to create more engaging and personalized email experiences for their audience. By taking advantage of URL Personalisation Tokens, marketers can further optimize their email campaigns for better results.

Transcript

Luna LogicLuna Logic

Alright. Buckle up because we're taking a deep dive into something pretty cool from HubSpot this week. Mhmm. Yeah. Personalized URLs and emails.

Ben BinaryBen Binary

Okay. I'm intrigued.

Luna LogicLuna Logic

So I was checking out this new product update, and let me tell you. Mhmm. If you are using HubSpot

Ben BinaryBen Binary

Yeah.

Luna LogicLuna Logic

This is gonna be a game changer.

Ben BinaryBen Binary

Surreal. What's got you so excited about it?

Luna LogicLuna Logic

Well, it's how they're taking personalization to a whole new level.

Ben BinaryBen Binary

Okay. I'm all ears.

Luna LogicLuna Logic

It's not just about, like, you know, dropping in someone's name anymore. Right.

Ben BinaryBen Binary

Right.

Luna LogicLuna Logic

This is, like, micro targeting within your email list, creating a really unique experience for every single contact.

Ben BinaryBen Binary

And that's huge. Right? Because the more personalized you can make an email feel Totally. The more likely someone is to actually engage with it.

Luna LogicLuna Logic

Exactly.

Ben BinaryBen Binary

Yeah.

Luna LogicLuna Logic

And that's what we all want. Right? Yeah. More engagement, better conversion rates, you know, that stronger connection with our audience.

Ben BinaryBen Binary

Absolutely. And what I find really smart about this update is how it plays into HubSpot CRM. You know, if you're already using it to store unique data, about your contacts, like lead scores or interests or whatever it might be Mhmm. This feature lets you really leverage that information Yeah. In a powerful way.

Luna LogicLuna Logic

This has got my wheels turning. I bet we could, like, dramatically increase our webinar sign ups. You know? Instead of just a generic register here

Ben BinaryBen Binary

button Yeah.

Luna LogicLuna Logic

It could say, like, reserve your spot name and link directly to a prefilled form with their information.

Ben BinaryBen Binary

Oh, I like that. Or let's say you're hosting an event

Luna LogicLuna Logic

Okay.

Ben BinaryBen Binary

And you're using those custom properties in HubSpot to track which sessions people are most interested in.

Luna LogicLuna Logic

Right. Right.

Ben BinaryBen Binary

You could use this feature to personalize the call to action in your email. Yeah. So it links them directly to the sign up page for their preferred session.

Luna LogicLuna Logic

Oh, that's slick.

Ben BinaryBen Binary

Right. No more digging around.

Luna LogicLuna Logic

So walk me through the actual setup here. Is it complicated?

Ben BinaryBen Binary

Not at all. It's surprisingly straightforward.

Luna LogicLuna Logic

Really?

Ben BinaryBen Binary

Yeah. Basically, you're just adding a, what do you call, a personalization token to your button or your image link. So you just drag and drop the element into your email. Right? You choose the token that matches the data you wanna use, whether that's their first name, company name, you name it, and boom, HostBot handles the rest.

Luna LogicLuna Logic

It's like mail merge on steroids.

Ben BinaryBen Binary

Pretty much, but way more powerful.

Luna LogicLuna Logic

You know, it reminds me of I think it was our last big campaign.

Ben BinaryBen Binary

Yeah.

Luna LogicLuna Logic

We had so many people emailing us afterward asking for specific resources.

Ben BinaryBen Binary

Right. Right.

Luna LogicLuna Logic

We could have totally used this feature. Imagine clicking a link in an email Yeah. And it takes you to a page that's curated with content tailored just for you. Based on what you're interested in or, you know, where you are in the sales funnel. It's like

Ben BinaryBen Binary

It's next level personalization.

Luna LogicLuna Logic

Totally. Okay. So I did notice something interesting in the update.

Ben BinaryBen Binary

Oh, yeah. What's that?

Luna LogicLuna Logic

It said that certain tokens, like, for, deals, tickets, quotes, that kind of stuff Uh-huh. Those are only available for automated emails.

Ben BinaryBen Binary

Right. Right. Which I

Luna LogicLuna Logic

don't know. It seemed a little strange to me at first.

Ben BinaryBen Binary

It's a good catch. And it probably has to do with how those specific tokens work within HubSpot.

Luna LogicLuna Logic

Mhmm.

Ben BinaryBen Binary

Think about it. Those tokens are pulling data from live deals or support interactions, things that are constantly updating in the system.

Luna LogicLuna Logic

That makes sense.

Ben BinaryBen Binary

So it stands to reason that they'd be limited to automated sequences where HubSpot can just, like, dynamically insert the latest information in real time.

Luna LogicLuna Logic

That makes a lot of sense.

Ben BinaryBen Binary

Right.

Luna LogicLuna Logic

Yeah. So if you're listening to this Yeah. And you haven't already set up automated email sequences in your HubSpot account

Ben BinaryBen Binary

It's time.

Luna LogicLuna Logic

It's time to get on that.

Ben BinaryBen Binary

Get on that.

Luna LogicLuna Logic

Seriously, this is like your sign.

Ben BinaryBen Binary

Big time.

Luna LogicLuna Logic

Okay. So I wanna hear from you. If you're listening to this right now, how could you use personalized URLs to, like, really level up your marketing game? What kind of data do you have just sitting there in your HubSpot CRM that you could leverage to create a more impactful experience for your audience? I mean, the possibilities here are kind of endless.

Ben BinaryBen Binary

I think it's gonna be really interesting to see what people come up with.

Luna LogicLuna Logic

I know. And that's all the time we have for this deep dive.

Ben BinaryBen Binary

This was a good one.

Luna LogicLuna Logic

Don't forget, if you have a topic you'd like us to explore, just shoot us a message. We love hearing from you.

Ben BinaryBen Binary

Absolutely. Until next

Luna LogicLuna Logic

time. Talk to you later.

Transcript source: Provided by creator in RSS feed: download file
For the best experience, listen in Metacast app for iOS or Android