HubSpot Update: [Private Beta] Chat with Copilot during live calls

Okay. So you ready to jump into this HubSpot stuff?

Yeah. Let's go for it.

I'm pretty excited to dig into this Breeze Copilot thing.

It's really interesting.

Yeah. So for anybody who's maybe been living under a rock and hasn't heard HubSpot's rolling out this AI assistant thing for sales and service calls

Right.

And it's in private beta right now, so we don't have, you know, all the details.

Uh-huh.

But, but it's pretty exciting stuff. I mean, just think about it. Like, you're on a call, and you've got this, like, super smart AI sidekick just, like, whispering in your ear, giving you all the info you need, like, in real time.

It's a game changer for sure. It

really is. I mean, can you even imagine?

Yeah.

Like, having that kind of support during a call.

Yeah. It's, I mean, HubSpot's known for their CRM, right, helping businesses manage all their customer relationships. Right. But this this is really taking it to a whole new level.

Yeah. For sure.

Because now you've got this, like, real time intelligence layer right on top of your calls.

And they call it Breeze Copilot,

which

I love the name. Yeah. It sounds so friendly and approachable.

Yeah. It does.

Like, it's not some intimidating, like, you know, super scary AI.

Exactly. Yeah. It's like a little helper.

Yeah. Exactly. Exactly. So can we break down what this real time assistance actually looks like in practice?

Yeah. So picture this. You're a sales rep. You're on a call with a potential customer. Okay. And you've got this little Copilot button right there in your interface. You click it, and boom. Breeze is ready to go.

Okay.

So the first thing you'll see is a really quick summary of the conversation so far. Oh, wow. Like, the key points that have been hit.

That's helpful.

And here's where it gets even cooler.

Okay.

You can actually type in questions or prompts based on what's happening on the call Okay. Live and in real time.

Wow.

And Breeze uses the live transcript to give you an answer.

So it's not just analyzing, like, past calls or data. It's literally listening and providing insights as the call is happening. Exactly it.

That's incredible. Like, it's mind blowing.

They actually gave some examples of the types of prompts you can use. And I gotta say, the drafty notes on the fly, one is a lifesaver.

Oh, yeah. For sure.

Who hasn't been on a call, like, struggling to take good notes while also trying to, like, actively listen and engage?

It's impossible.

It's, like, impossible.

Yeah. You can't do both well.

Right. Exactly. So that's huge.

But it gets even better.

Okay.

Imagine you're a brand new sales rep. Right? You're on a call with a potential client. Uh-huh. You're maybe a little nervous. You don't have all the answers. Sure. With Breeze, you can instantly access best practices or, like, detailed product information right there in the moment Wow. Like, while you're on the call.

That's incredible.

It's a huge boost to confidence, and it really speeds up the learning curve for new reps.

Yeah. Absolutely. I mean, even for seasoned reps.

Oh, yeah.

Think about this. Like, you're on a call with a client, and you need to check if there are any open deals with them.

Right.

Instead of, like, fumbling through databases later, you can just ask Breeze

Right there on the spot.

And get the info you need instantly.

Talk about efficiency. Right?

It's mind blowing. I mean, it's like having this, like, superpower assisted by your side. Yeah. It is.

Anticipating your needs before you even realize you have them.

I know. It makes you wonder how we ever lived without it.

Right. But it also makes me think about the human element. You know? Like, if we're relying on AI this much, do we risk losing that personal touch, that ability to build genuine rapport with customers.

Yeah. That's a great point, and it's something to be mindful of. Yeah. It's crucial to remember that Breeze Copilot is designed to augment human skills, not replace them. Right. So think of it this way. The AI can handle the information gathering, you know, the heavy lifting.

Okay.

And that frees up the sales rep to really focus on building relationships, you know, addressing the customer's needs on a deeper level.

So it's all about finding that balance.

Exactly.

Leveraging the power of AI while still retaining that irreplaceable human touch.

Exactly. You got it.

Now I'm curious if you were actually using Breeze Copilot, like, in your day to day, what feature would you personally find the most valuable? That's a tough one. There's so much potential there, but I think for me, it would be the ability to analyze sentiment in real time.

Oh, interesting.

Like, imagine being able to gauge a customer's emotional state during a call Oh. And then adjust your approach accordingly.

Yeah.

That kind of insight could be incredibly powerful for closing deals and building lasting relationships.

That's a great point. I mean, it really makes you think about the possibilities, you know, and how this kind of technology is going to shape the future of sales and customer interactions in general.

Yeah. Totally agree. It's super exciting. And, honestly, I think we're just scratching the surface of what AI can do in this space.

Yeah. This is just the beginning.

Totally.

So for everyone listening, I wanna leave you with this. What if you had Breeze Copilot during your calls?

Mhmm.

What would be the most valuable use for you?

Yeah. Think about that.

How is AI changing the way we communicate and interact with customers? This is something we're all gonna have to grapple with.

It's the future.

It is the future. Fascinating stuff.

Absolutely. So buckle up. We're in for a wild ride.

We are. It's gonna be a fun one, though. It is. Alright. Well, that wraps up our deep dive on HubSpot's Breeze Copilot.

Hunts nice time.

See you later.

Bye.