When is a leadership practice or decision SO bad that you need to go to the state veterinary board? That's the question being asked today in our mailbag! Dr. Andy Roark and Maria Pirita wade into how we parse ethical questions, what steps our writer might take and when, exactly, do we "bite the hand that feeds us." LINKS: JOIN UNCHARTED TODAY! https://unchartedvet.com/uvc-membership/ GSD Short-Handed Virtual Conference (Oct. 6-8): https://unchartedvet.com/gsd-shorthanded/ Leveraging Technicians ...
Oct 05, 2022•46 min
This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss dive into the mail bag and come out with a wonderful question from a lead LVT who is struggling with a new hire that they are hearing some not so nice things about through the local vetmed grapevine. The world of veterinary medicine is a very small one - does that mean it is unfair to judge someone before you even get to work with them? Let's get into this. LINKS Upcoming events: unchartedvet.com/upcoming-even...
Sep 28, 2022•51 min
Can you lead people to water and make them drink? This week's episode starts out with a mailbag question where the writer already has part of their answer. And life is always a little more complicated than at first glance so Dr. Andy Roark and practice manager Stephanie Goss dive into this mailbag entry from a veterinarian who is considering joining a new practice. This practice is quite different from what this vet is used to AND wanting. They want a practice that utilizes their techs for more ...
Sep 21, 2022•52 min
This week on the Uncharted Podcast, Stephanie Goss is going rogue. She invited Tyler Grogan, Veterinary Technician and Uncharted Social Media Goddess as well as Eric Garcia, Marketing and Social Media genius/guru of Simply Done Tech onto the podcast. Fair warning - when Stephanie gets to have dear friends on the podcast, shenanigans ensue and this week is no exception. You may have heard Eric lecture or write about a topic near and dear to his heart - #unplugging. If you haven't heard about it, ...
Sep 14, 2022•1 hr 7 min
Practice manager and owner Jenn Galvin joins Dr. Andy Roark to tackle a tough question from the mailbag! If you're a practice manager who wants to find a veterinarian business partner, where do you even start? In this episode, Jenn and Andy talk about setting expectations, maintaining relationships throughout the current hospital, growing and using your personal network, and achieving cultural alignment with someone you just met. This episode has all the drama of a reality dating show (not reall...
Sep 07, 2022•45 min
Have you ever worked somewhere that the team felt frustrated at the lack of accountability for repeated mistakes and the drastic differences in work ethic between staff members? When frustration like this extends over time, the result can be cultivating an office environment with a huge increase in tension, gossip, and bickering. Dr. Andy Roark and practice manager Stephanie Goss tackle a mailbag question from a veterinary technician who is grappling with a hospital environment like this. They f...
Aug 31, 2022•46 min
Jason Szumski, c/o 2023, joins Dr. Andy Roark to share some research on what graduating veterinary students are looking for in a first job and to answer the burning question so many independent vet practices have: "How do I even compete to hire new grads?!" Let's get into this episode! LINKS: Get Sh*t Done Shorthanded Virtual Conference: https://unchartedvet.com/gsd-shorthanded/ Dr. Andy Roark Exam Room Communication Tool Box Course: https://drandyroark.com/store/ What’s on my Scrubs?! Card Game...
Aug 24, 2022•42 min
Have you ever judged someone on your team when you happened across them sitting down at work and staring into space? Or heard someone say "If there is time to lean, there is time to clean!" Dr. Andy Roark and practice manager Stephanie Goss loved this short but complicated question from a manager wondering what to do about a fellow manager on their team who tends to look at things from a snapshot perspective - they see what is immediately happening and judge, without giving the team the benefit ...
Aug 17, 2022•55 min
The team has been together for almost a year and yet they seem to be collectively saying "I've not been show how to do that..." about many things. Simple things. Are you ready to pull your hair out yet? We can understand why! Dr. Andy Roark and practice manager Stephanie Goss understand the pain and frustration this mailbag writer has over this exact situation. Plus they shared that when their leadership team give corrections to the group, it is met with feedback that they are being mean or bull...
Aug 10, 2022•1 hr 2 min
This week on the podcast, we have a cross-over episode! That's right, this is a Cone of Shame episode. Imagine a CSR working from home, checking a client out and booking appointments from his home, or a technician live-chatting with three different pet owners through the clinic webpage from her apartment, or a doctor doing telemedicine appointments from another state? This isn’t fantasy. There are practices actually making these things happen today. Christina Freeman and Summer Burke-Irmiter joi...
Aug 03, 2022•53 min
You have a teammate who is amazing at their job. They have great skills for the work. They get the job done well, safely and on time. There is just one, small problem. They seem to have a trainwreck of a personal life and it bleeds into their work life with regularity. How do you find the balance between caring for a coworker and asking someone to do their job? A writer to the mailbag asks us this question and a few more. Dr. Andy Roark and practice manager Stephanie Goss both have strong feelin...
Jul 27, 2022•54 min
If you are in veterinary medicine, you've heard conversation about cyber bullying. Ranging from clinic's getting beat up in local social media groups to experiences like the recent one the team from Maine Veterinary Medical Center had to navigate, veterinary medicine is seeing the impact of words from keyboard warriors. Dr. Andy Roark and Stephanie Goss were talking through some of their thoughts on cyber bullying, cancel culture and the impact of negative words from the public on the team. Let’...
Jul 20, 2022•1 hr 5 min
Have you ever asked yourself the question "Am I toxic?" This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a letter from the mailbag that asks some amazingly self aware questions. Our listener said that they have seen/heard a lot of information about toxic work environments and toxic employees (as a group). They haven't seen a whole lot of discussion about how to tell if you might be toxic. Or heading in that direction. They are asking great questions about how to frame the...
Jul 13, 2022•53 min
Could you imagine working in a practice that literally doesn't write more than the presenting problem and any treatments done during an exam in the chart?
Jul 06, 2022•54 min
Imagine that you work in a practice as a new grad and form friendships with the people who are literally helping shape you into a vet. You leave the practice to get some more experience and then you come back to the practice you started at - only this time, you are a part owner and that means you are the boss! This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a letter from the mailbag from a veterinarian who has been facing this situation and feels like its extra sticky be...
Jun 29, 2022•57 min
What happens if there is a vet on the team who you are friendly with but who isn't a cultural fit for the team and you decide it is time to part ways? This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling an international mailbag letter from a practice owner who is struggling with a lot of change in their practice. They have a new manager, they lost a vet who was a partner in the practice suddenly and there is a veterinarian that is a part of the team who just does not seem to...
Jun 22, 2022•47 min
This week on the podcast, Dr. Andy Roark is joined by the wonderful Dr. Amanda Donnelly. Amanda is a sought after-speaker, consultant, and author with over 30 years’ experience in the veterinary profession. She is a second-generation veterinarian who specializes in leadership, team development, and client communications. She recently birthed a new project - her own book! Andy and Amanda are talking about the book, about leading and managing veterinary teams and much more. Let's get into this. LI...
Jun 15, 2022•41 min
UVP - 181 - Growth Opportunities For Technicians by Uncharted Veterinary Community
Jun 08, 2022•1 hr
Have you ever hired someone or had someone join the team and when they get started, it is obvious to the whole team that this person WAY oversold their skillset and abilities? This week on the podcast, Dr. Andy Roark and Stephanie Goss tackle a great question from a practice manager in this very predicament who is asking "What can I do to fix this problem and bridge the gap between their skills and what we need while also addressing the fact that they are currently being grossly overpaid conside...
Jun 01, 2022•51 min
Have you ever worked in a practice where there is a hot-head in the building? Someone who is reactive? Someone who flies off the handle or is extremely emotional in their reactions to things that don't seem to warrant that level of reaction? A lot of us have worked with someone like that. The question this week on the podcast is what do we do when the hot-head is in charge? Join Dr. Andy Roark and Stephanie Goss as they tackle a fantastic question from the mailbag about what to do when the manag...
May 25, 2022•55 min
This week on the podcast, Stephanie is joined by Joe Axne of IT Guru to talk about some of the wacky things that clinics do when it comes to information security and technology. Information technology (IT) can be an area where veterinary medicine struggles to keep up to date - it's one of those areas where you don't know what you don't know. We talk through some of the things that practices should consider in terms of protecting themselves from the outside in as well as the top practices for edu...
May 18, 2022•57 min
A veterinarian who seems afraid of their patients... is it possible? This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a letter from the mailbag, asking for some input on a veterinarian in their practice who seems to struggle with aggressive patients - both the team and clients have complained about how this doctor interacts with and handles their patients. Andy and Stephanie both share some of their experiences on both sides of this coin - let's get into this... Links: Up...
May 11, 2022•1 hr 5 min
Can the team sabotage a new doctor before they even start? This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a letter from the mailbag. A medical director colleague wrote in and shared with the team that they have a doctor coming onboard that has worked previously as a tech in their hospital. Should be a major win, right?? Our medical director says hold your excitement because only now that our new vet has been hired is our Medical Director being informed that the team doe...
May 04, 2022•54 min
Are you a leader in your practice whose palms sweat and you might completely forget how to say what you need to say when confronting a negative staff member? Dr. Andy Roark and Stephanie Goss are tackling another letter from the mailbag this week. A long time podcast listener wrote in and asked Andy and Stephanie to do some actual role play on how to address a team member who is (and I do quote) “the most pessimistic person on the planet!” Our listener is a manager in a corporate practice who ha...
Apr 27, 2022•1 hr 12 min
This week on the podcast, Stephanie Goss is joined by Jenn Galvin, Practice Manager/Practice Owner. Jenn is an Uncharted member with a passion for spreadsheets, inventory and home delivery and she was the first person I thought of to kick this topic around when I saw the letter we got in the mailbag. A manager of a corporate practice wrote in and asked about our take on encouragement from their corporate leadership to begin outsourcing a lot of product off their clinic shelves into their online ...
Apr 20, 2022•1 hr 2 min
When your direct boss sucks the life out of you, what do you do? This week on the podcast, Dr. Andy Roark and Stephanie Goss are talking through a mailbag letter from a veterinarian who transitioned out of their old practice and into a new one. They love the team, the clients and the work. There is just one problem… the medical director has a polar opposite leadership style from our vet friend and it is sucking the life out of everything at work. Let’s get into this… Links: Upcoming events: http...
Apr 13, 2022•58 min
When you become the boss, can you still be friends with your team? This week on the podcast, Dr. Andy Roark and Stephanie Goss are talking through a mailbag letter signed “Another Lonely Manager”. This manager transitioned from being a tech to being the boss and they are struggling with two questions - Can you expect to continue to be friends with your co-workers when you are promoted and become their boss? And how do you deal with feeling like a lonely leader at work? Let’s get into this… Links...
Apr 06, 2022•1 hr 1 min
This week on the podcast, Stephanie Goss is joined by Nicole Clausen of Veterinary Care Logistics. These days, it feels like the whole world is on backorder. Both Stephanie and Nicole are shocked and surprised regularly, at how many practices they talk to that have absolutely ZERO plan for what to do when things run out and aren’t available. In this episode, we are going to laugh, nerd out about inventory, practice management software and home delivery/online pharmacies. We are going to discuss ...
Mar 30, 2022•56 min
This week on the podcast, Dr. Roark and Stephanie tackle an email from the mailbag. We received a note from a multi-site Medical Director who is feeling very frustrated with the way that their practice managers are running team meetings. Meetings happen once a month and seem to have become a two hour laundry list of things to lecture at the team about, sometimes the same topics over and over. Our medical director is wishing that the meetings would become something that the team not only wants to...
Mar 23, 2022•1 hr 8 min
This week on the podcast, Dr. Andy Roark and Stephanie Goss are talking through a question that came in through the mailbag from a friend and colleague of theirs. This DVM is thrilled to have purchased their own practice. They are making a shift from managing multiple locations with multiple DVMs at each practice into a much smaller, rural one DVM practice however and they are facing some challenges. The medicine, the facilities, the technology has all been in place for a quite awhile and our DV...
Mar 16, 2022•1 hr 14 min
