071: Lessons on Customer Service from AirBnB
Jul 06, 2018•16 min
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Episode description
What did we learn about customer service from a shack in the Philippines, a old building in Romania, a small farm in Spain, and an old converted winery in Italy?
#1: It is more about the expectations than reality.
#2: Overpromise and Overdeliver.
#3: Find out what your competitors are doing, and do more.
You will want to listen until the end for some great actionable tips!
All the best!
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