The Troubleshooter 9-6-24

Ripped news needs so you don't have.

You come running just as fast as we can.

Show Shooter's gonna help coming man, This is.

The Troubleshooter Show. No Tom Martino.

Hey, I'm Tom Martino in the Mothership today having Car Friday. That's what it is. Welcome to the show. Three oh three seven one three talk seven one three eight two five five. This hour brought to by Genesis Totalexteriors dot Com for all of your exterior maintenance and now mold mitigation and eradication the honest way, Genesis Total Exteriors of Lifetime siding called align Siding Genesis Total Exteriors dot Com. Welcome Car Day, Car Friday. What's happening? Well, whatever's on

Right, And that's because of the lack of manufacturers cars that were out there, which brought up the price because we couldn't get cars and manufacturers wouldn't be able to produce them so and the new cars were not getting any used cars because they couldn't replace their used cars with a new car.

Exactly. You can text me five seven seven thirty nine. That's the iHeart app. But you can also go directly to my phone seven four seven nine nine nine fifty two eighty that is my Google number. Forwards to my cell phone that's seven four seven nine nine eighty. And another thing I want to talk about. Somebody said, what do I do about political texts? Well, everyone that gets political texts can opt out. You opt out, you can't avoid the first ones. If you're a registered voter, if

Kent?

Good morning, Tom? Can you hear me?

I'm sure, Ken Kent? What is happening in your life?

In April of twenty twenty three, I hired a company called Turfin r Fin.

Apostrophe Turfin and that is a landscaping company or what I'm just guessing.

It's a landscaping company that specializes in synthetic turf installation.

Turfin and it's an off of a Surfin I guess so. And this was April of this year, right, So what happened.

Pearl of April of twenty twenty three oh of.

Twenty twenty three. Sorry, okay, got it, go ahead.

I have a.

Issue with his performance to the contract. He installed the turf, and initially it was great, and it's been out in the sun a year and a little over a year, maybe four months.

How much city installed?

About five thousand square feet? Okay, not insignificant. But you know he's not going to retire on my job.

Right.

It's a lot of turf, bro, it is okay, yeah, it is. It's a lot. So what happened?

He did not take the scenes down and they started coming apart and they're showing straight lines in the turf. So I sent him a email or excuse me, that text and ask him if he'd come out as he said he would do.

Now, can I ask you something? When you said he did not tape the seams down, you're talking as if that standard. I don't know what standard. I'm asking you. Did you find out that was standard?

I have since found out that was standard, and he just used the big yard pins to nail it down, and.

That is okay. Did you have another company come out and say this was done wrong?

Yes?

Okay, keep going, bro, keep going, But you know.

I'm Okay, as long as it is he comes back and tighten up the seams. You know, I'm not a professional. I trusted his judgment.

Yeah, but in the meantime, Yeah, but okay, now does turf does the backing on the turf and the tape keep weeds from coming through?

Well? He put down a weed fabric, which was good.

Okay, he did install that good.

Okay, So what are we having now? Are what do you want right now?

I want him to fix the scenes and I want him to do what he said he would do in the contract and what he wrote in the contract, And it says there was a low area next to the patio that was water was pooling, and it says we'll build a retaining wall to help level the area so water no longer pools near a patio.

How much how much would you pay for this job?

Too much?

How much would that be too much? Sixteen sixteen thousand? Okay, So here's what I want to know. When was the last time you talked to this guy?

I texted him this morning and he told me Turfin has gone out of business.

You're done.

A new company. Apparently you're done. He's got a new company.

Okay, you're done.

I mean, that's what they do. That's what they do. They start LLC's, they end l Warranties are only as good as the company. I don't care who it is. I love my companies on the referral list, but truly, when they say a lifetime warranty, like, I'm not picking on anybody. I love them all, I really do. But if you get any one of them they say a lifetime warranty. Let's take Elite garage Floors, by the way,

I don't know how big it is. All I can tell you is, well, wait a minute, let me see. So he changed the name of the company to something very similar, synthetic Turfin LLC.

He could call it Turfin number two. I mean, he could call it. Listen, they can dissolve the LLC and they can reinstitute a new one and they don't have to honor the past unless there is fraud.

I think I'm hinting, hinting to fraud.

Yeah, well, you can hint all you want. A fraud can I want? I want to help you, right, So I'm not being a smart ass. You can hint all you want, But so what tell me what's fraudulent? Tell me? You tell me where he committed fraud and again. When I say this, I'm not challenging you. This is an example for people listening who think that they're going to be able to get something done. I want to know. Tell me what he did. This's fraudulent.

He said he would intall install a French train.

Okay, do that? All right? Hold on, all right, hold on. He breached the contract. The damages are you have no French strain. Now here's here's what would be fraud. Fraud would be if he never intended to do it, and he went ahead and charged you for it, got paid for it, and never intended to do it, In fact, intended to take the money and not do it. But he went out of business. And he'll say, your honor, I was going to do it. I ran into financial difficulty.

Brian Richmond, Brian Richmond Company. He's in Firestone. Okay, company names Colorado Colorado Turfin with an apostrophe, synthetic turf company.

Well, what you ought to do? What you ought to do is let people know online reviews and as many reviews as you can do, especially up in his area. That's what you can do. I'm serious. It's you're gonna have less energy and less money spent having someone fix it.

But since he's dissolved the first company and started the second one, I can't go to small claims or anything like that.

Well you could try, I mean, you know that'll clust you fifty bucks. That's not a bad idea. You could sue him personally claiming Listen to this, now that the LLC was a disregarded entity and you were really doing business with him personally, and that he didn't here's what you're going to allege. He didn't have the he didn't have annual meetings, he didn't have minutes, he didn't keep records as an LLC. It was a sham, and that

Right?

No, there's nothing we can do about it. Tom, Is the laptop down because I might have? I might have had that. That might be my problem. Do you want me to get I can have somebody recycle it if you want to try that, we can. I think I might have. I think I was doing commercials in my studio and may have because of the fan. I might have put it in sleep or something, or put the top down. Are you finding it? Not responding it? It's

I think one hundred and fifty pretty.

Easy with no major problems, no majors, as long as you do all the maintenance. Do you think that jet thing?

Yeah, that's about right.

So I mean you can easily get two and three hundred thousand miles out of those trucks as long as you, you know.

Come up around one to fifty. Then what would be the first major thing.

Most likely a transmission you.

Thinks, Okay, then what we then bottom end?

Yeah, just front end stuff and in turn.

Radiators. You know that kind of basically would ever need a job an engine engine?

It shouldn't if you take care of it.

Really, now, Tony, what's your question, sir?

Well?

First to comment on the turf guy, Yesh, I'm in the business. Uh, he essentially paid a little more than three bucks of square foot if he did five thousand square feet, sixteen thousand dollars. I have never bid a artificial turf installation job that costs less than ten dollars a square foot. Wow, I've already put in fifty thousand

Bro, You're doing everything right. Yeah, you do what you're doing exactly. I want to ask something. How many miles you said? Two twenty? Wow?

Twenty?

Yeah, you're doing great.

People look at my truck. You know you can tell from the front end what year it is or what range of years it is because of the headlight and the grill.

Yeah. If you're that much person, I can't do Yeah.

Yeah, but uh, people look at my truck and say, why.

Do people love that truck so much? I mean, do you tell me, Tony.

I'm not I will never I will never drive anything, But.

Tell me what one I mean? I I mean, I'm not denying that. I'm just saying, what do people love them so much? Why are they? Do they have beautiful interiors.

I've got the platinum trim. It's fantastic. Uh, it's so comfortable. I mean I'll just never drive anything.

Sure sure, sure, wow, So okay, well I just wouldn't make sure I was Well, guys, I mean you just heard them say that if if it's moving, it's grooving.

So you don't do anything until you need to, you do your regular maintenance.

And he's obviously doing it. Well yeah, yeah, well.

I'm to him. I use by the way, they're a great shop. I love Scottie. What's that budget A one?

Yeah yeah schmid Mark, Yes, he said budget one transmission it sent down on Santa Fe.

Right, yep, yep, yep, Mark mcclaus.

I think it's Machowsky Mark, great guy, great people.

Yeah.

So all right, so listen.

You're you're doing well. Now you're going to come up on a transmission soon. What will that cost there, Jeff?

A transmission because you're still a four speed, no sixty six speed.

That can cost up words getting you know, around the sixty five hundred dollars Mark.

You know, when it comes to a training, I mean I just had the training oil change or flew a change, and uh they did a complete checkout and said, everything looks fantastic, and when it comes to time to replace the training, it's probably time to replace the truck.

I don't know. I don't know. I mean it depends if you like you know, I'm serious, it depends. I mean you could, but there you could actually if you replace that trainee, get another?

What get another?

It's really up to you. At this point. You did the right thing by you did the right thing by just keeping track of this. Do you know how much they're going for in your vintage with all that miles? Do you know what they're going for? What do you think?

I'm afraid to know. Probably five thousand.

Dollars No, no, way, more twelve to fifteen yeah, twelve to fifteen thousand birth yeah, I mean come.

On, okay, well that's better than I thought.

Well actually, no, your trim package is more. Absolutely yeah. Didn't you have the best? Uh yeah, pretty good? Pretty good. I'm telling you, uh hey, you can't. There's a reason they're selling out selling everything in the world right now, as far as most dependable brands. J f R Cars brought this in from Consumer Reports. Now, remember I want to tell you something about consumer reports. It's this organization obviously is credible, but they do everything on surveys. Okay,

I bought that two thousand and two Durrango in two thousand and four and I still have it. I bought it with thirty thousand miles on it, and I have two hundred and sixty thousand miles on it.

Oh wow, what did you do to it?

I just just regular eight AND's I put a radiator, a starter, and an alternator on it. That was it so far. But I just kept care of it.

Well you are taking care of it. What are you going to do with it? Just run it till the wheels fall off.

I guess I'm not gonna I was going to get a truck and sell it, and now I'm not going to get much money for trade in, so I'm just going to keep it until it falls apart.

Now, people people who buy vehicle and run it their money ahead, or people who lease. I think the weirdest thing you can do is what I've done. I think I have wasted a ton of money on cars. The way I bought them in the past, and I pay for them, and I think it's stupid, it's a bad use of capital. I'm learning so much about this as I actually did the math. I used to want to say, well, I own it. I didn't want to payment, I didn't want to mess with anything. I just wanted to own it.

We don't pack the numbers. We give you the numbers.

And and you know the challenge is when people go in and say my payments, I want my payment five hundred dollars a month.

Well, they're going to.

Do everything to make sure it's it's five hundred.

Yeah. And then well here's the problem. They're they're comparing a lease with a purchase and there could be a two or three hundred dollars difference. Right, So if there's a two or three hundred dollars difference, the dealer says, hmm, I'll get him to within one hundred dollars. She thinks he's getting a deal. You have just destroyed the benefit of a lease. So we'll talk about that coming up. If you have any questions, you can call as well.

Go ahead, Vernon, negative on that all right?

No, we're talking about maintenance on vehicles. I got a f one fifty that has two hundred and forty thousand, My.

Love, I can't believe all these high mileage guys doing great stuff.

Wowka and Uh, Cody and Sean at silter Hard and UH in their service department. They take good care of me.

Man.

That's good because silter Hart changed hands, but they're still good people.

I'll tell you what. I got a couple of good service guys that are great, and I've been going there since so too.

So they're not.

I just do regular maintenance on my truck and it runs.

Like a top.

Good good good. Hey.

So the other words.

The other kudos is Tony garage doors.

Yeah, not garage doors.

He did my floor and my patio outside and it looks outstanding. I've never met a guy as great as him.

No, he is a lot. He is so dedicated.

Oh man, he he came over, he was he was not feeling good. He did everything that needed to be done. And I was shocked when he did my patio.

How nice it looks.

And it's always outside, so I don't even have a cover on.

Mark found him and used him right, and I had already and I had already gotten someone to do my floors before that who wasn't on the referral list. We didn't know anyone. I just tried to find someone. And it's the tail of the tail of two floors. Marx was ten times better less, it's still perfect. I've actually had a little bubbling, a little chipping, you know what I'm telling you. It's one of the areas, unfortunately, where anyone can get in the business. You just buy the

You know.

I can say this about certain people on my referral list based on actual experience, Like when it comes to concrete lam landscaping, this guy's a perfectionist pain in the ass, perfectionist pain in the ass, perfectionist painter, Steve the painter. Oh my god. I mean, like, I love these people. Now they're small, well they're getting big, but but they don't want to be giant a perfectionist roofer. They are big excel roofing. I mean people. I didn't last forty

Okay, you forgot that.

You said it.

I didn't hear it. You forgot to tell them. See what I did was I leased my car for three years and then with COVID and everything, I put fifteen hundred miles on it and I bought.

It at the end of the lease.

That's all right, Yeah, that's all right.

Yeah, so I got a brand new car almost And I know what was You.

Know right, you bought a used car from yourself. You did it right. And people can do that if they like to keep cars a long time. That is not a bad system. It really isn't. And in that case, Rodney, in that case, we may have to call your lease guy. But I think I asked in this if I go over miles, but I'm going to buy it for myself. I don't pay a penalty right to the leasing company. I just know, I just pay the residual. If I'm willing to pay the residual, there's no downside. It has

Right right now. But you know the history.

That's that's the point is you know how you treated it, and you're not going to lie to yourself like Tom, did you take good care of it? Yes? I did? Tom. You know you know if you did or not. That's that's the important thing. Now I'm going to go over leasing coming back. We got more coming up. The trouble for your show. Go with a sure thing Denver's Best Roofer Excel roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free

Come running just as nat as we can show.

Shooter's gonna help, Come man, This is.

The Troubleshooter Show. No Tom Martino, Hey.

Tom Martino here, Welcome to the show. Three oh three seven to one three talk is our number. But you can call three oh three Martino twenty four seven three oh three six two seven eight four sixty six. Okay, it's a Friday, be happy.

You know.

The good thing about a four day weekend last week is that it's a short week this week, so you have four and four. Yeah, so welcome, and we're here to help you solve, solve problems, answer questions, take complaints. It's not really a four day weekend. It's a three day weekend. Three day sorry. Sorry, So anyway, we're here saw solving problems for you. It's car Day today. I

Well, you're but your your savings is on the front side.

What's that Your.

Savings is on the front right by the all the government stimulus and if.

You qualify and get them right, you're right. But you really really are going to take a hit. Oh big, I mean, I don't. I don't understand why though, Why do they depreciate so much? If you have a Model S Tesla and you drive it moderately and you love it, in three years you don't have much left well, I think, and you you have at least seven years left on the battery, right.

I think they're overpriced in the bit on the on the front side.

I don't know. If you pay ninety six grand for a model ASS one hundred grand, what are they? I mean, I'm telling you, when you look at cars dot com, you want the best deal in the world, buy a used electric car. Holy crap. But they're bad deals new I don't want them to be. I mean, I had my eye and a couple I never pulled the trigger, mostly because of my wife. She just I mean, she doesn't want to be electrified.

But tom, look look at the deal I got on my on my Corna. It's a beautiful car, same thing, ten years, one hundred thousand miles. The out door price before taxes and title was twenty.

Seven Nobody can believe that he got. Oh, I'll show you the No I believe you so, But okay, so, but I don't know about your resale. I don't know how I can go down much, but it will. But the model, the Tesla's are the ones taking the biggest hits. Maybe I should qualify that the two oh Rivians too, but they're.

All high in cars though. I think that's the.

Yeah, but a lot of high in cars carry some good trade and value. My God, that that g that I that g wagon I had, I got as much for it when I trade that I when I sold it used.

I think that's probably the exception of then the rule, because the most car, most cars, that has the most fat, he has the.

Most fat, the most appreciation. Right if you overpay. Let's talk to Gary about mortgages. Go ahead, Gary, what's going on?

Okay?

I got a quick question. I don't understand. Basically, I guess how mortgages work. Maybe I'm not thinking of it correctly or something. I don't know the inside tracks. But anyway, let's I bought a house down car Springs where I live at in two thousand and eight for one hundred and thirty nine thousand on paper, and I financed it and with the VA, so it's covered with the VA loan. It was a refinanced for once to get the interest

So they I'll.

Tell you, I'll tell you why, Gary, it's it's it's a little difficult to understand. And I don't mean for you, I mean for everyone and for me. But they're not amortized like a regular loan. They right, Well, here's what I mean. If you had one hundred thousand dollars loan that had simple interest, you would pay that, you would make a payment. And here's how to look at it. If it was interest only at ten percent, one hundred thousand you'd pay. You'd pay ten thousand a year in interest,

That's kind of what that's kind of the point of my question is. You know, it's been there for fifteen years and it doesn't seem like I've paid off very much. But it's like, so now as I've kind oft made that midway mark, I should start seeing more start coming off the principal.

No, you unless you refly when you refi, you don't keep the same term, you go back to thirty Okay. So that's the problem. To see a lot of people when they refi, they ReClock the loan. That's the bad way to do it. The right way to do it would be to refight to get the lower interest and keep the term where it is. That's the but that's what people don't do, and a lot of places won't do it. So here's another thing to keep in mind.

Right, Yeah, I want to. I mean I made my payment religiously every month and on that lead.

And by the way, people don't have to have a fifteen year loan to do it. You can have a thirty year loan and you can self amortize it to thirty. You just go to the next line of principle. The next line of principle, you market principle. They must take it off. Do not make double payments. People make the mistake of making double payments. You don't have to pay interest in advance, simply pay principle.

Yeah, if you were making an additional payment, it should be strictly principal and.

Not to go to the right.

And there's no reason if you're going to stay in the house to do anything more than the principle on the next line. In the beginning, people get bold because they see how small the principle is. A I want to do more? Who you can if you on, I guess, But then it gets to be uh, then you get higher up on the principal scale and it gets your

Yeah, because I mean, I bought my house to job nate and I'm I'm not complaining because I have a house right and I work in an apartment complex and Collin Springs and what they're ready pharmis for is more than my mortgage payment.

For a bed o.

It's terrible. It's terrible those who took advantage of low interest rates and own they're golden. We have more coming right up. I'm going to talk about a question on insurance homeowners insurance and also the no call list. Go with a sure thing Denver's Best Roofer Excel roofing dot com.

Hi?

Hey for taking me?

Yes, sir, I'm so last year in June on the twenty third, when the tornado went through, I was where it almost kind of started. It didn't completely form, but it was strong enough winds and things to do a fair amount of damage to my house.

So it was wind damaged, wind damage. When was this wind damage? And hell wind inhale.

The June twenty second, Yeah, twenty okay, got it?

Twenty got it.

And so I'm dealing with the siding part. I think, well, I'm kind of got that. But basically my fence was damaged and it it broke, the broke off from the bottom the So you're.

Siding your fence. What else? Did you have a roof problem too?

Yes, they fixed the roof already.

Got that's a whole nother actually dealing.

Roof, siding, and fence. By the way, you could have had, uh Genesis do all three of those. Okay, So anyway, so ask your question then about your fans.

So they've kind of preapproved that. Now, the first contractor came out didn't do a great proper job of the evaluation of things. This is part of what I've been battling with the insurance company. And I got a new contractor and he's done a lot of help. But they agreed to have several posts replaced at the beginning. But when the new contractor came out and said, oh no, these are all these are like broken, broken free. We need to replace, you know, a lot more square footage.

That this is.

Oh guy, what's the what's the wear and tear?

Yeah?

And I'm like, and I talked to one of the managers over at liber and I said, Hey, how is this possibly wear and tear? When the when the wind was strong enough to completely break it free from the pence post in the ground.

Well, here's what they're saying. If your fence was deteriorated, falling apart and the wind just did it in, that's what they're saying.

I do it wasn't.

That's what I was trying to tell. I like, I can climb on the fence, I could wiggle or not. I try to wiggle the fence, but I couldn't wiggle it. The thing was standing. There's nothing.

So they're claiming part they're claiming part of your damage is wearing tear. Is that correct?

Yes, Yes, that's what I'm trying to figure out.

I'm trying to figure out their little to say of skin so well, I don't like insurance, so they reduced the claim by how much?

Tell me how much is at stake here?

Well, the whole fence, I would say is probably like a six thousand dollars job.

To and they're saying they're not going to pay six grand.

They're saying they're not nothing. How much you're not going to cover They're not covering any part of it.

No, well that's what they that's what she just told me. But they actually preapproved that they were going to take some posts. But now they're backtracking saying they're not going to cover any Now I'm.

Going to tell you what to do. All right, you're going to say this. If you don't say this, because this is what I would say, I don't think you'll win, but this is what you do first, then call us back. You're going to say is this a recorded line? If they say no, say well I hope it is. If it's not a recorded line, please take notes. I have a policy with you and I have an expert, two experts, or however many tell me my fence has been destroyed

You got it treble, trouble or trouble.

It's triple really, but they call it treble in the law. This she'll know what you mean. He'll know what you mean. Please do that. You remember you're a policy holder. You had experts, You had experts on site determine this. They

Now, one last thing I do.

I do know this from what I've understood, is she did explain to me the meaning the manager of liberty that it also depends where the fence lines up on the actual property itself, whether they're going to pay.

Half or not.

Okay, now that's true, and that let me tell you why. Because if it's your fence, they pay for it all. If it's your neighbor's fence, they pay for none of it. If it's a split fence where people pay half in half, they're going to pay your half. That's you got to figure that one out.

Yeah, yeah, I kind of figured so was one of the things I was going to do. I just wouldn't want to invest.

But listen, your eight jo A would would dictate that with a joint fence agreement or if it's right on the line, you usually split it. But if it's if it's set back into your property, it's yours. If it's set back onto theirs, it's theirs, call us back when you find out, and wait till you call them too. Three oh three seven one three eight two five five Mike Scott questions on a no call list? Mike, what is your question?

Hey, Tom, thanks for taking my call. I remember you had a caller maybe in last year, talked about using the statutes to sue these UH selectors call you right, what was the procedure for that? And then two now they have these third parties calling. How do you approach getting at the instigator of the call rather than the third party.

You don't have to the third party is the one.

Violating, Okay, but they're or something.

Well that's true, that and that's true. So then you would go to the company. Here's what this person did that called us. They gather enough information, even if they have to become a lead, to find out who's calling them, and then they prove they're on the no call list. They put in a complaint with a state, and then I believe there's monetary damages awarded. So you sue them in small claims court for the violation. It's that simple,

Hi? Yes, Hi, thank you for taking my call.

How can we help you?

Well, okay, here's my problem, Well, not my problem. Well it's been delt on me. If you will, what is it? But okay? Twenty fourteen, I was crossing the street at the crosswalk with my boyfriend at the time, and we got hit by a drunk I was speeding with no insurance. That's what the hospital told me when I woke up from my medical induced coma. My god, I've been at different nursing homes through the years.

Oh no, you did you ever let me let me ask you something, Syne back in twenty fourteen when this happened to you and afterwards, did you ever sue or get money from this other driver's insurance or from him or from anyone.

I did hire an attorney and he told me I got X amount of dollars, which with a lot of money. And I went to his office and I didn't even have a checking account at that time, so I only took one thousand dollars in one I called him back to make another withdraw once I got a checking account. He said, you took it all.

Wait a minute, and Suzanne, this is serious. This was back in twenty fourteen or two thousand fifteen when you actually got the.

Settlement fourteen when I got here.

But when did you get the settlement in twenty fourteen or fifteen or sixteen?

When I don't know, probably at least a year or two later.

Okay. The problem is we have a statute of limitations, meaning it might be difficult to go back after the attorney. Who was the attorney back then.

Todd bovoo?

Is he still around?

I believe so, but I don't even have access to.

It, because you should ask for your.

Complete phone nowadays.

You should ask do you know what the final settlement was?

I mean, come on, it was like fifty some thousand.

And you got one thousand dollars of it.

Yeah, and he told me that he gave it all to me, and I told him, I said, well, then I don't remember what nursing?

What is his name? Todd?

What?

How do you spell his last fall?

B o v oh?

I believe And okay.

I want to get our personal injury expert on to talk about this. I want to ask him a question about it. Hold on, all right, I just want to find out. I think we're going to have a problem with the statute of limitations. Uh, can you are you looking for him, Kevin? I'm not. Do you see him anywhere? Personal injury attorney b o v oh, Todd? Do you see him? Is he still around?

Bovo law, Elsie Bovo law.

Okay, I want to talk to John Fuller just in general about p I personal injury after this many years, I mean, she should get a full accounting now. It is possible because it sounds like she had a close head injury. I mean, she was in a coleman all that. It could be she's not remembering. I mean, I'm not saying I'm not accusing her of that, but it could be. Wow, Deputy bow what's going on, Deputy bow? Hey?

I went out to Ron's apartment.

Yeah, okay, here, let me explain this. Let me explain this. Ron called and said he has a leak from his ceiling and he said it's coming from his AC unit. They replaced the AC unit, but he still has it coming in. Then he said the only way he was able to stop the water was turning off his water heater, which I had no idea what he was talking about.

So I went out there and actually when he called, they were actually the apartment complex who was replacing the coil. During the call, he was at work. So by the time I got out there, like at seven o'clock at night, they did the work.

But he has a very simple system.

He has a water heater, okay. And the water heater does double duty. It provides the domestic water for shower shink and it also heats the apartment.

Okay.

The water heat has a scoil up in the attic. So it was the water from the water heater that was causing the flooding, okay. So, and it was when the when it developed the leak, it was like forty pounds pressure. There was significant amount of water got it.

So but what the bottom.

Line is there?

The story is that the apartment complex is charging him fifteen hundred dollars for the repair. They said it's his responsibility. And I called the property manager this morning twice left the message that's certainly not his responsibility. Because they said he caused the leak, but it's from the water. It's the hot water system, and he had if this thing's up in the attic, he had he had, no, He has no cause for this.

How could he have caused a hole in the freaking coil.

He's they're claiming that he was running an air conditioner at the same time, which just didn't make any sense to me.

There is an air conditioning.

Coil up there.

It runs off a free on from a condensing unit that has nothing to do with this leak. It was from the hot water heater that heats the apartment.

So I put a so even even in the summer, when you're not using the heat, that water is still circulating through that coil.

Yes, it circulates through the coil and through the domestic system.

There's two.

Got it.

The good thing is they did repair it and he doesn't have any more leaks.

Good, that's good news. Well, we really have to help him with this. They're charging him for a cleanup and damages. That's b man.

I already put in two goods and I'm going to explain it to him that it's, yeah, his fault.

Cool. I appreciate that Deputy bo. That's great news. Go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance checkup free, no obligation comparison call Compass Insurance. Paying too much your coverage at dozens of insurance companies find out now three oh three seven to seven to

Well, I think she can demand an accounting. I think most any attorney would. Would you go back into their closed files and pull up the distribution sheet to show her where them money went. As I understood it from from Kelly that there was Medicare and Medicaid involved. And so sometimes we have you know, callers that are in

But that that sheds a lot of light. You're right, it could it could be. It could be. Maybe even they could offset some of that, couldn't they by reimbursement or not?

Well, you certainly they would have had to pay back any outstanding subrogation that was you know, that was spent on her behalf, right, like medical bills and stuff. But that I mean that would happen in any settlement, but there would always be some left over. But some of these programs, like Medicaid for an example, if you get more than two thousand dollars in a month, you can lose your Medicaid benefits.

And so we need a client.

That needs those benefits. You have to protect that money and place it into certain trust vehicles that will you know, that will preserve the money and only allow it to be used in small portions for special needs, but not to land lump some in their bank account and result in you know, essentially doing more harm than good by by invalidating the benefits that they need so much. Very complicated stuff, but we run into it all the time.

Tom.

All right, well, thank you you shed some light on that. John Fuller. Always demand to go to if your looking for information on your personal injury, what to do? Where to go the collectibility what it's worth? Personal injuryco dot com three oh three five nine seven forty five hundred. Now Gary's turn again. Okay, Gary, sorry, but what is your question? Gary?

Hey, my father died May first.

I'm sorry to hear that. What's going on?

And he left my niece as the personal representaity okay, And I don't know how much the estates were, and I don't know. I understand that if it's not worth eighty thousand dollars, they don't have to go through pray.

Well, it depends if there's real estate or anything that has to be it's it's if there's no real estate. Was there any real estate?

Well, he needed the house to my nephew.

Before he died on dead Yeah, on death you mean with a beneficiary deed?

Yeah, before he before he died, he neated it through my nephew.

Yeah, Oh my god.

Fun death if needed.

Okay, hold on and we'll come right back to you and try to answer this. I'm Tom Martine. We have more coming up. Go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're content. Please time for an insurance check up free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now

So you don't have.

Come running just as fast as can.

Shooter's gonna help.

Come Max is the Troubleshooter Show.

No Tom Martino, Hey Tom Martino here, Welcome to the show. Three oh three seven one three talk three all three seven one three eight two five five or three oh three Martino. You can call twenty four seven three oh three six two seven eight four sixty six. If you leave a message, we will get back to you. Gary needs some advice. Gary said that his father died in May May. First, his niece is the personal representative, and he,

Uh no, No, but I'm yeah, No, I didn't know that was going to happen.

Was there a reason you were left out?

Uh? You know I got three brothers, Well, I got uh two brothers that are alive, and uh, my brothers other kids are his representatives. So there was four beneficiaries and uh no, none of us knew that was going to go down like that, and we don't know why.

Uh, so tell me what is your question? I mean, what is your question today?

I want to know my legal rights because I don't think things are going uh according to law as far as uh, she's the personal representative and according to the will, uh, the house was deeded to her brother, which is my nephew. And then uh uh the the remaining uh content of the house and is good, We're supposed to be split among the four beneficiaries, which is me and my three brothers.

What I don't understand is Okay, you and your brothers, who are his actual sons, got hardly anything, and the nephew got the house. What did the personal representative get.

Well, I think she was on the bank account. And how much did she get Well, we don't know. We can't get an accounting of anything as far as the estate goes. And I want to know how to proceed to get.

Okay, good idea. I'll tell you what I'm going to ask our state attorney Kaschina. Let's ask Dan McKenzie or one of the other fellows at Kieling Park. Okay, so we'll ask somebody. You hold on, we'll get you some advice on how to proceed. Three oh three seven, one, three eight, two five five. What's going on, Raina? With with the sorry with the uh Mercedes dealer? What's going on?

Hey, Tom, it's Raina. Thanks so much for having me.

What's going on?

So?

I have this client who is dying. He's on his deathbed and he wanted to buy a Mercedes. He's a teacher, former military, want to buy a Mercedes. Go across the country and go look at the ocean one last time. Oh, Frank, Mercedes. I know that this is after.

It is and this is after his wife's passed.

And he's telling me he has almost no money at this point, right, he's on fixed income, and they spent all of their savings on cancer care. And what's really sad about it is he she died shortly after.

The cancer care.

They basically took their entire life savings, and he said it was worth every penny of it, even if she only lived for a little bit after that. So he is just salt of the earth kind of guy. He goes to Mercedes Benz and he tells them he wants to buy a Mercedes. I say great. He says, I have this Toyota Avalon that I'm fully paid on. They say, great, we're going to give you twenty thousand dollars for it.

So he buys the rest.

Well, what is the prognosis on when he was going to die.

He tells me.

He's dead man walking. This is the post that happened, and he has he's so proud of himself.

He's like, you know, how long ago? How long ago did he do this?

Yeah?

I would say that he's been living the sale vehicle?

Yeah, when did he buy it?

Gave me just a second and I can get that for you.

I mean, this is just a.

Couple of months ago.

Okay, that's all I need to know. It was this year? Is this when is he supposed when? I mean when is he supposed to die? Seriously, I mean, is is he going to die? Or is this just a guy who's saying he's dying?

No, No, this is this is for real. So he's been kind of on his depit for a while, but he's still kroud of himself. He's like, I'm I'm beating all of their marks. I'm beating all their marks recently.

And so he traded in a car and.

What happened car? Okay, So what happens is what he doesn't realize is they put thirteenth thous dollars worth of extended warranties and maintenance contract on this car. Now, mind you, he doesn't need any No.

I get it. I get exactly what you're saying. We can have all that stuff removed. Probably, I mean, if it was just a few months ago, I did. So they packed again. They packed the deal with a bunch of crap.

They packed the deal.

What's the name of the dealer. What's the name of the dealer.

Yeah, it's Mercedes Benz of Colorado Springs. So that's the trade name. And it Phill Long is who owns it. Bill Long Auto House is the owner. But so let me.

So he does that.

He realizes, okay, this happened in February. He realizes that he's paying way too much every month.

So he goes back and.

He's like, I want to return this car. I can't afford this. I'm on a fixed income. And they say you can't return it, which is okay, all right, there's no return policy. He's like, fine, let me just buy my car back, and they say, okay. Now instead of just he.

Just screwed him of Oh my god, I wish you would have called us then. So wait a minute. So then he decided to buy his car back.

He says, I'm gonna buy the car back. But instead of doing what you just did, which is telling him, hey, you can get money back if you cancel your service contract, they don't do that. So they could talk get the money.

So what did he do?

They let him trade it in. Yeah, clire thinking.

He traded it in, and then what.

Okay, so he traded in the vehicle. They sell him his own vehicle back for four thousand dollars. More so he set the table with four thousand dollars.

All right, wait a minute, he he had he had traded in a car that was paid off. What was that car worth.

As a toda to Avalon They say it was worth twenty thousand, which I would agree probably a round twenty.

So then how does he end up owing another four grand after trading in the Mercedes?

So the Mercedes gets traded in for thirty nine thousand, which is exactly his loan.

In the mouth.

Okay, so the lean gets wiped out?

Yeah fine, hold on, but the twenty grand. Okay, the loan got wiped out. And then what.

Well, so really the issue is because he paid thirteen thousand dollars in those service contracts, he basically traded in Historia Avalanch just for those service contracts, right, right.

But when he bought it back though, right? Now does he have his old car back?

He has his old car back.

Here's a wall. I need to know net net. What is the out of pocket? Now listen carefully. I don't care how they finagled it. What I want to know is the day before he went in to buy this Mercedes and the day after he got his car back, what is his net out of pocket that was not recovered. I'm not talking about money that was put in the deal. I'm not talking about anything. I'm talking about hard net money out of his pocket. How much.

He paid in total, nine seven hundred and fifty dollars in cash, and he has a lean on the Avalon for the full purchase price of the avalon his Lian is thirty two thousand, six hundred and fifty three dollars.

He never paid it all.

Wait a minute, Wait a minute, the Avalon how much would they sell it to him?

For twenty four thousand dollars?

So he went in there and came out with his old car and a twenty seven thousand dollars.

Loan, Yes, sir, And they sold him another service contract on the car that he already owned. They sold him a five thousand dollars.

Okay, but to some degree, Reina, Listen, these are scumbags, but to some degree, But to some degree, this guy is responsible for his own stupidity. Does he have a brain tumor or anything? Is Is his disability or death having to do with brain? No?

But he What he tells me is that he had gotten out of the hospital. He was in active chemotherapy.

He was exhausted, RAINA and waiting, RAINA, listening, RAINA.

That's what's this.

This is a screw job. Beyond screw jobs. Does he have a line of all the paperwork?

I have all the paperwork.

From the very beginning.

The only things I.

Don't have are the signed service contracts.

I don't care about that. You have the very first time he bought the Mercedes, and then the deal he made trading it back in. Yes, sir, did he deal with the same sales person each time?

That I think he?

Still?

I don't know, Reina. I need you to send me that stuff. I need to look at the contracts. Okay and okay, how long ago did he trade it back and get his old car?

Let me find that.

I believe that that was.

On March.

Twenty fifth, so.

One month after when you said that he is a client. What do you do.

I'm a lemon An Auto broad attorney in.

Denver, so you are an attorney, Raina, I'm an attorney. Yeah, thank you for calling us. Let's work together and destroy this. This is the disgusting so I love it.

Tom, thank you.

Give me no, this is discussing. Give me that information off the air. Hey, Kachina, give her my private email please and have her send those contracts and that'll put us in direct communication. Thank you Raina for caring. We have more coming up. Go with a sure thing Denver's best rufer excel roofing dot com. You don't pay a

Okay.

Earlier, a woman called. She obviously did not have her complete wits about her. She was in an accident and she had a closed head injury, was in a coma. She remembers being injured, going to an attorney, getting a settlement. She said she got a settlement of fifty grand. She remembers pulling out one thousand dollars and no other accounting. She said she used attorney Todd Bovo. We asked our personal injury attorney, one of our experts, John Fuller, how

Sure Tom, I'm a big fan, love the show.

Thank you So when you recalled this settlement from years ago.

When I received a text from this friend, I saw it to myself, I know exactly who this is, and I called in your show, and I was right. It is one of the saddest situations that I've ever encountered. She was initially represented by Frank Gazar. And what I want your listeners to know is that coming up is the most dangerous day of the year for pedestrians, and it was for this client.

It's Halloween.

Oh, and she was out and walking and unfortunately for us in Colorado, the Colorado minimums to be insured it's twenty five thousand, right, and so we were able to acquire the policy limits. And I don't think we charged her a fee, but she had hundreds of thousands of daughters and bills. Without going into specifics, she was an up and coming, vibrant, beautiful real estate agent and I talked to her. This happened, I believe in twenty fourteen too, yeah, fifteen,

Have protected her. But she didn't have that.

And they didn't have that, And so I visited her in the nursing home, and actually just a couple of weeks ago, I spoke with the fellow that she was with. These head injuries are the scariest thing that you can ever experience. These people lose everything, and.

She lost her entire career, everything. But there was nowhere to collect, nowhere to collect.

No, and we did the best we could.

We always do.

You know, we're in the business of making sure these clients can get So.

Todd, let me ask you something. She remembers getting one thousand dollars. Was that accurate?

I think it was much more than that, even though there were the the or bills, So yeah, I'd have to look at the settlement memo, but I think it was a lot more than that because we we negotiated with all the bills and say, listen, we're in the businesses providing this conversation for the clients, not paying hospital bills.

Is she on disability right now? Yes, So she reaches out every year because she doesn't recall the details.

Right.

Oh, that's sad. That is so sad.

She's a lovely, lovely woman and I wish her the best, and I just wish that there was some way to repair the brain after that. But it, you know, going out on Halloween it frightens me. And make sure all those kids are safe because it's dangerous, and you know, it happens more on Halloween than any other day. And God, it ruined her life, it really did.

And you know, and so you explain stuff to her and then you inevitably get a call in a year or so.

Oh repeatedly. And that's what's most disheartening with these brain injuries is it doesn't matter how many times that you explain it. It just doesn't sink in. And it's hard. It's hard to understand because this woman was owed millions for her injuries. She should have millions, right, and she was hit by the drunk FedEx driver.

She wouldn't be.

In the situation that she's in, right, she would at least have the treatment, right, And it's just so sad.

You're right, there's nothing people can do when they don't have insurance and the other person has no net worth. So I got a question, is there a way? I never asked my insurance people this, I should Is there any kind of a way to get any kind of an umbrella that would cover you in these situations if you don't have an auto policy?

I don't know there is relative Well if you even if you live with somebody in the home, could you ear covered?

So you tried all kinds of options and she had nothing that she could go to other than this individual.

Yeah, And what a lot of people don't understand is, like, you know, they had coverage. We could have sued and got a verdict for millions, but what good does that do her? When you have a a client that or a defendant that's non collectible. You know, you get a twenty million dollars verdict and the insurance company hands you a check for twenty five thousand, says you know they're they're on the hook for the rest?

Right, So all right, well listen, Todd Todd Bobo, We certainly appreciate you shedding light on this, and you if the guy went to jail, Oh did the guy was the guy punished by law enforcement Todd by the way, did the guy get punished.

Because it come from the other firm that had been resolved prior to coming to it?

Okays?

But okay?

Usually yeah, I mean yeah, that is so bad. That that is so bad. I mean there's nothing you can do about it. Our state minimums are horrendous and insulting. They're insulting. Oh god, I'm Tom Martino, and we have more coming right now. I have Dan Mackenzie coming up. In fact, I want to ask Dan just real quick this I can get Dan in because he's a very busy man in a state. Where did he go away? I guess he went away? All right, we have more coming right up. Go with a sure thing Denver's best

If any?

Yeah? Yeah, exactly? How do I get an accounting of the will and an accounting of his produciaries? Because I'm hearing two different stories when my father was I'm trying to make let's make a real quick, simple deal out of it. My mom died in May of twenty three and my dad was ready to die. They'd been married seventy four years. My dad was ready to die then, so he went back to Kansas. He lived in the

What does this have to do with anything? You just want to know how to get an accounting, right, Dan, How does he get an accounting of the will? Well?

Yeah, and how how the four uh, the four people that are supposed to be able to divide the stuff up? She divided everything up and said, Okay, this is what you get.

This is what we get that, Gary, Gary, we get that. That's what an accounting is. I mean, you want to know if you're mentioned in the will and how you're mentioned you're not. You didn't get a copy of the will?

Is that right?

Yeah? I did get a copy.

Okay, Well in that will? In that will, what does it say about you and your brothers? Because that's what you're concerned about. What does it say?

Right? And said she's the personal representative?

I get what does it say about you and your brothers? Gary?

That we get everything that's in the house?

Okay? And and did you get everything in the house? No, where is it?

Well she split up a bunch of stuff and and put it in storage and says, okay, come get what you get.

Oh well, then why didn't you go get what you got?

Well? I did, And the furniture and everything else is still in the house. And I want to know where certain things are and and they have it shown up.

Okay, So what do you do?

Yeah, what do you do?

Dan mackenzie, give them a chance to answer. Now, go ahead, Dan, You're not contesting the will.

You're just trying to figure out how you get your stuff. Okay, Yeah, I mean I guess that this is it's just personal property. It's just stuff from the house you're trying to get.

Yeah, Well, I'd like to know where the money went and the stocks and bonds.

To well, are you entitled to that under the well?

You have a right.

I mean, you are in here.

You know whether even if.

Is she I'm sorry, is she entitled to it?

I mean, it just depends on what the will says. And if you're I mean, if you're going to contest that will and say, hey, this will was made under you know, somebody was pressuring her to do this and inappropriately or some or she didn't have capacity, she didn't know what she was doing at the time.

Those are the usual.

Common way to contest the will. If you're not contesting the will, certainly you know you should get what you're in what the will says you're supposed to get, but they do have some time to figure that out. As far as you know, how are we going to make this available and how are we going to get it to you?

And all that kind of stuff.

Have you asked?

Have you asked what the plan is? Yes?

I've asked her and asked her.

Will they give you information exactly?

I can't get any information.

But I think you did get information. I think she got the bank account, he got the house, the nephew and niece and you guys get the stuff in the storage unit.

I don't know if she got the bank account or not. It doesn't say that in the in the in the will.

You know, he brings up a good point. Let's just ask it like it is, okay, Dan, I've asked you this a million times. People always have questions about wills. They do they if they're not part of it, they have a question about it. Or if they are part of it but they're not the representative. Is there a requirement that the personal representative or the attorney or someone makes the full accounting of what went where.

Yes to people who haven't interested in the estate, for sure, And even a disinherited person has an interest in the estate. As far as getting the will. You know, as we've discussed, the will is required like whoever has the copy of the will is required to lodge it with the county probate court. That means hand it over to the county probate court, whether there's going to be probate or not, they have to give it to them. And it's for this reason that people who have an interest in the

So does he have to have an attorney to do this?

I mean, he's alreadyn't given the will, so I don't. I mean, that doesn't seem like that's really an issue. If he wants to contest the will, then yes, I would say, But.

He doesn't want to contest the will what he wants to I think what he's saying is he has no idea where certain things are, and I don't think there's anyone that can compel anyone that all the niece has to say is I have no idea where it is.

Yeah, I mean, I guess I'm not entirely clear. If he made a very clear request about here are the items I'm expecting, when can I expect to receive them? And how are you going to get them to me?

And what did he ask? How much was in the bank account? Does she have to tell him since she got the bank account, it depends.

On it to win through the probate process or not if it was if it just went to her through like some sort of designated beneficial.

No, it was in I guess it was in the will. It was in the will, right, Oh, it was.

She was a signer on the account.

Never mind, never mind, then she'd okay, then it didn't go through the probate.

Right, So when he passes in, she automatically gets.

What was the special relationship with this niece and nephew? That got everything basically, Well, there.

Really was no special relationship. I mean they came out here every year from Kansas when they were kids, and and they thought they were.

Kids, and which one which one of the siblings? Do they belong to the youngest boy? And is your youngest brother? It's your brother, right right? Is he wondering too or just you?

Yeah? Yeah, he's a strange. They will not talk to him at all.

Okay, listen, I don't know what to do about this, Dan, I think that you said it. Can he just go to the judge and request an accounting?

Yeah, I mean, as that person you can ask the personal representative. You should have gotten a document called an information of appointment telling you what your rights are, and one of them is to requests and accounting and you actually do that to the personal presentatives say I would like the accounting.

That's it.

Yeah, And I did that, And she says, I don't have to give you an account.

But you didn't do it through the court. Man, You didn't do it through the court.

No I did. No, I didn't.

Okay, Well that's what you do. You asked the judge to do it.

I mean, you really shouldn't have to.

And what you ought to do is you and your brothers. Let me just let me just cut this short because we have another call for him. You and your brother's call called Dan McKenzie. Give him the number off the air, please, kat China eight three three Coe plans Dan. Hang on because Sue has a quick question here. I hope it's a quick question. Hold on, Uh, Sue is right here, Sue? What is your question real quick here about probate?

Yes, sir, I do I have a case right now that I'm looking seeking an attorney for for contested probate now duciary that has breached his contract.

So what are you saying a fiduciary another at Joorney or the personal representative or who breached the contract.

The personal representative. My son used to be the power of attorney, and then they took My sister went behind our backs during COVID and she got conservatorship, and she took away the medical part, the caregiving, and she put it onto her. I was my dad's caregiver, and now she's the caregiver.

She's the caregiver.

Now, well she was.

My dad passed away yesterday. It was a third year anniversary. Okay, but this piduciary has breached so many gay tends.

What could give me.

An example of what this so called seduciary breached?

Okay, First of all, he did not take care of the properties and they started going downhill. He took one hundred thousand dollars out of my dad's money to sue a family member that nobody else was suing. He has no right to miss appropriate.

Who is this he? Who is he? What is he? Your brother?

He's a conservator?

Is he your brother?

Oh?

No?

He is no reason was he appointed by the courts?

Somehow he was appointed? My sisters went on a witchland. I guess they did this all behind our back.

Who appointed blind guy conservator?

It had to be the courts, and both of those sisters must have tried to call and find out how they could go about getting my son off of the power of attorney because they were jealous.

But all I okay, where was he appointed conservator while the guy was alive or after he died?

Yes, my dad was alive and this guy has been us four years.

Okay, got it, Okay, got it? Hold on, hold on, I gotta take this break. Hold on, go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three oh three seven seven to

Yeah, I mean you have a couple. I mean certainly you can ask a court to replace that person something less traumatic than that. It's just that the person be supervised by the courts. Usually, in most probates, the personal representatives out there doing the stuff they need to do and the court's not really checking unless phecifically being half.

We hear a lot of complaints though about conservators. Yeah, they're naturally hated because the family doesn't want them. Sue. I'll talk to you after the break, Dan McKenzie mackenzie Law. It's eight three three CO plans. But this is something we need to talk about because there's too many bad ones out there. Go with a sure thing Denver's Best Roofer Excel roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free,

Yeah, ripped up.

New need so you don't have come running Just as fast as we can.

Shooter's gonna help.

Come man, this is.

The Troubleshooter Show. No Tom Martine.

Hi, I'm Tom Martino. You're Troubleshooter. We're trying to solve problems. I apologize to Beverly. She's boon waiting so long. Beverly. I'm sorry we had these other issues come up. Now, Sue, I haven't forgotten about you in the probate and the conservator. We need to talk about that. And then Bruce wants to talk about a Chevy Equinox. He called in two weeks about ago. Hey, Beverly, what's going on with your Maytag washer? I heard that the Maytag repairman is the lonely That's not true.

Well, I bought it on May second.

Of this year, Yes, of this year, okay.

May second, And it was fine until about a month ago and it started not washing and so forth.

I went into Lowe's.

Last week they gave me put in may Tig repair. There were six people that came up in the area. I caught off six of them, and they said they do not do warranty work, that I had to pay up front.

Why I called wait, wait, wait wait, it's under warranty.

Though, right, well, it's kind a one year warranty. I did not buy an extended warrant.

I understand, but when and but you said you bought it this year.

Right May second?

Yes, well, then it's under warranty until next May.

Right right?

But the six people that I called under may may Tig Repair in.

Denver, I wouldn't do it.

They do not They do not do warranty work. I have to pay up front.

But then do you get reimbursed? You did they say you would be reimbursed or what?

They did not know?

And did you call Maytag? I would call Maytag and say I have a washer under warranty. I don't want to pay up front.

Okay, That's what I did. Next because Maytig is owned by Whirlpool, so I called may Tig and they wanted to know the course, the serial number, model number, and all. I gave them all that it was. I did not get to speak to a live person after I put in the serial number and the model number, and they asked me if I had the extended warranty. I said no, and they said.

They just disconnected.

I called them three times and it just disconnects.

Come on, wait, where did you Where did you buy it, Beverly, Where did you buy it? Well, they need to help you. What did Low say?

Well, the gentleman had had quite a bit of experience. He had worked for LG and a couple of others for the twenty five thirty years. He said he never heard of such a thing. He thought that I could just go and get someone from here to do the warranty work. So I called Whirlpool because that's who Wills maintained. Right, the same thing. They said, if you don't have any sended warny plan, we do not We do not take care of it.

But you got a normal warranty. You got a normal warranty. I would take I would I would make no. What are the symptoms, by the way, how is it acting up?

It's one of these with the sensor on it, which I didn't really like. It locks, and it locks the lid before. Well, then the sensor weighs the.

Water and it adjusts the load right exactly.

Yeah, and it does not lock, So therefore will I'm not go and watch.

And the reason it doesn't lock is because they can't get the load right right.

I guess the sensor must be off or something.

But in the beginning when it did work, here's what happens. You hear a click, and then it goes, and then it goes and it moves back and forth, it shifts the load, and then all of a sudden it goes on and you hear.

The water right exactly. And that's what won't happen.

Okay, And I'll tell you I think I know what's going on, and I'm not going to charge you. No, Seriously, I don't know, and I'm not entirely sure it's a warranty issue. It sounds to me like a leveling issue of the of the washer. It'll level the load to a certain extent, but if the washer becomes unlevel, or the screws on the bottom in the in the legs, if that thing is off too much, it will not level the load at all. It because you're beyond what

Low has sent someone out to do that, an installer, and they installed it for them.

And did the guy when he did he use a level to level it.

I don't know.

I'm not sure I can try and level and see if it's level.

Yeah, but but you should. And what you do is do it when it's off obviously, and you level, just see if it's level. If it's not level, I'm telling you something. It's not gonna level itself. The load will do. All that's for is is shifting load inside not but if it's too far off and it can't shift enough, it won't lock and it won't turn on. I mean, I had this happen to me. But do you have anyone that you know that could help you level it if it's not level?

Oh?

My son? Okay? Is your son handy or is he pain.

Disney?

Is your son handy?

Yes, he's very handy.

Okay, did you tell him what was going on? I did? And what did he say?

Well, that was before I went to Low's and found out all this. I was on the phone all day yesterday trying to find.

Did anyone suggest to you it could be a leveling problem?

No?

I didn't get to speak to any live person yesterday. Every number that I called.

It was a It was a It was just.

An animated voice. I didn't get to speak with any live person anywhere. They just hung up after saying do you have Plan one or Plan B? Which of the two? I did not find it terrible?

I said no.

And then when I said no and it disconnected.

All right, Yeah, we're going to do.

Got a year warranty from the factory.

When you went to Low's, was there any one there you could talk to?

Yes, the gentleman, like I said, there was quite He had.

Been do you have do you have a name of anyone at Low's?

Yes, Rex was the one that I talked to.

And do you have a plate? Okay? And which Low? Which loads? Did you buy it from?

Over?

Off of a rap hole?

Okay? A wrap hole?

And what.

I think it's a hole?

And is it Dayton?

And I don't know if it's on Dayton, is it.

Yeah, it's over, it's right across room.

Why don't you stop in there for her? Talk to Rex? Is that where where you are? Here's what I want to do, Beverly. I want you to talk first to your son and just ask him if he could check to see if your washer is level, and if he could adjust the legs if it's not level, to make it level. Okay. If it is level, perfectly level, we're gonna go into We're gonna call lows that Lows should not leave you hanging like this. They should intercede if

And that sounds okay.

You hang on Dere First, I want you to check with your son though, and and Doc will even talk to your son if if he has any questions on what we're talking about. So hold on, Kitschina, get this information from Beverly for Doc. Three oh three seven one three talk seven one three eight two five five. Yeah, this is Uh, I'm sorry. People have to be more attentive. We're gonna come back to sue right after this. I'm Tom Martinez. We're gonna talk about probate and conservators and

Hey, guys called you guys on a week a couple of weeks ago. But I had a twenty fourteen Chevy Equinox one hundred twenty five thousand miles and when it's very hot out I live in Texas.

Yeah, yeah, fuel it was a fuel delivery problem, yep, exactly.

And uh so we thought it was either the pump in a tank or the hYP right fuel pump. Yeah, And so I was looking, I was thinking it was in the tank. I thought it was that pump. So I'm looking these pumps, up online and my wife goes on the chat GPT figure this out. I said, hey, why why doesn't my car start after I fill it up?

On hot days? And chat GPT came back and.

Said, check your EBAP purge solenoid that's on. It could be one or two things. There's one on the motor and there's one at the tank. And so I changed the one on the motor.

It was twenty eight bucks.

Problem went away, never had a problem.

I love Chat. I ought to invite Chat on the show on car Days.

Crazy. There's crazy that I came up with that.

So wow, oh yeah, that's actually a pretty common failure.

It is.

It is so pretty much so.

So that I'm so happy that that worked out for you.

Man.

You know, people use Chat for their car symptoms. I had, Hey, what did I say? Let's see what did I put in? One time I was having excessive smoke and leakage and some low pressure and they said, how old are you? I'm just kidding. I like Chat, though, I should have said on my car three all three seven, one, three eight two five five Back to Sue, Sue, Okay, I wanted to wait, so I had some time here. Let

I know?

Believe me, it's been a nightmare.

Yep. As soon as they take.

Over, treated like a family dog because I'm the youngest.

And here's the deal, sue. When a conservator takes over, they don't think in their minds, how do I take care of this estate for the heirs? They don't think how do I take care of the person? Here's what they think. And I don't give a good damn who's listening and who gets offended? If you're a conservator, the very first thing they think, how much is in it?

Much money can I make?

Exactly? That is the way of the world. So they wanted I've.

Never wanted it to go there? See how to will they undid the will?

Well, I don't know why they did they claim there was undue influence. Is that why they undid the will? Uh?

No, they did undid I really don't know how they undid the will or why?

Well, only the court would let them, Only the court would let him do that. Did they undo the will after the death or before death?

No?

It was after the death, because you know, I didn't even get the deed until last year. My dad passed away twenty twenty one. Yesterday was three years that he has been gone.

How many errors are there?

Is?

You?

And who else?

Me and a sister in California? Sister here and a brother that lives here.

So there's four of you and the two that.

Lived here split one of the houses the cost of the house. And then my dad gave me this house when my son, whom is forty, was five months old. Okay, And they made me paid for this house, but he charged me a lot more.

Sue, because every.

Time I hit on a point. Sue, madam raised the price of the house.

Sue.

Here's what counts. Okay, If there's four of you, do the other three? Are they satisfied? Is the conservator gone now?

No?

He is still here causing problems. He misappropriate.

Wait after three years. After three years, you still have this.

Yes, sir.

And he did not do what he promised the repairs on my home. He broke his piduciary duties to me. He has done nothing but a disservice to me, because, like I said, there's twelve, fourteen and sixteen year difference between me and the other three.

So, okay, you're giving me way too much information. I need to know this. Are the other three agreeing with each other?

Of course they started it and my brother just goes along with it because he's scared.

Okay, So the other three are not objecting to the conservator? Oh no, okay, then I'm going to tell you something to sue the will that in the will were you supposed to get an equal portion?

Yes, sir, we were all supposed to get a quarter, and that has not been done yet either.

Okay, So are you claiming are you claiming the are you claiming the concer? Is uh siding with the other three unjustly?

Yes?

Why?

Because he has left me out of every decision. When I said no to the sale of my father's properties, he was in real estate and he had some rental properties. He did not want them sold. Whenever anybody objected, it was supposed to go back to court, no matter who it was. It never reached that point because they went over my head like, don't worry about her. She's just a family dog, and we're just going to deal with this ourselves. Okay, Well that's how it made me feel like I've been.

Both who said he who said it was supposed to go back to court.

The conservator said if anybody in the courts when we had the meeting on the phone with the courts via you know and you call in. Yeah, they said that if anybody objected to anything in the will, it would have to go back to court.

Right.

Funny how that never happened though, Okay, funny how the probate, I mean, conservators don't have a boss. That is not fair, that's right.

Why But actually, though, the problem here is if the conservator was doing things against all of your wishes, you guys could all get together and remove the conservator.

That's too late, now, way too late. Well, ye need a lawyer because he breached his fight, Sue.

I'm going to tell you you do need an attorney because you may or may not have a good case after they review it, just because you disagree with a conservator doesn't mean they breach their duty. I'm not saying they didn't. I'm just saying whether you agree or not is not the standard they use. They use a.

So that's why I know I have a Give me, just.

Give me one element of proof that you have that he eached one element.

Okay, he was supposed to upkeep these properties until we got the deeds, they were still considered to be rental properties. He did not fix the plumbing in my home and now it's wreaking havoc. And he did not fix the electrical panel that he said he was going to do, and we're having problems with that now as well.

And there is a written document that says the estate is supposed to upkeep the house.

Well, that's the conservatives job. Is a piduciary is supposed to upkeep the rental properties. Okay, keep them in amitting standards.

Sue, that's not going to be that's not going to be considered fraud. Okay. What you need to do is you're right, you do need to talk to an attorney. But I'm going to warn you if an attorney neglects to take the case, that's going to be your signal that is not a good case. Now they're not going to work on contingency. Do you have a retainer for an attorney.

Well, I'm going to have to come up with them somehow, because if my dad was in the military, surgeon.

Sue, Sue, all of that, Sue, Sue, all of that doesn't matter right now. I'm trying to find an attorney for you. What I'm saying is this, I want you to know what you're facing because the other three are against you on air, Sue, you don't have to say too much. I'm telling you based on what you're telling me. Because the Conservator and the other three speak in unison and you're the odd man out. You're going to have

Those right, he tried to sue my son, Okay, and he lost that case.

Sue You may win, but I'm just trying to prepare you. You're gonna have to have five thousand upfront, and it's probably gonna cost you another twenty just to get to court. That's twenty five thousand dollars. So what I'm hoping is if you win, it's going to be worth twenty five thousand to you because you will not be awarded attorneys fees. I'm just telling you most likely you will not be Now, if you want to call attorneys, I have suggestions for you, Okay.

Time.

I'm Martine your shobble shooter three oh three seven to one to three talks seven one three eight two five five. Bruce, what's going on with you? Bruce?

Thanks for taking my call?

Tom, Yes, sir, what's happening?

Yeah? At my group in's apartment complex, she isn't getting mail. So I went to the post office and said, what's going on. I talked to the manager and she said, they've been so many break ins. Did they take all the mail going there? They take it in to the complex management office and give it to them, And they told them.

Wait a minute, wait a minute, so they don't deliver mail anymore. They just go to the office. Correct, All of the mail in the complex is delivered inside the office.

Correct, instead of the mailboxes.

And then you guys have to go in there to get your mail.

Well, except one problem. They didn't notify anyone that that was happening. And this has been going on for probably three weeks.

Wait a minute, and wait a minute. So people thought their mail just stopped coming exactly.

Come on, yeah, and so the.

Well who didn't notify him? Like, whose idea was.

It to drop off the mail at the management office? Yes, the post office.

Why did the post office? Wait a minute, why would the post office do that?

Because there's probably three and eighty units in this complex and the boxes have been broken into.

Okay, okay, I got it, so Bruce, But when when they drop off mail for three hundred and eighty units do they separate them?

Yes, everyone has their own box for their.

Oh okay, so it's just they just moved the boxes inside. But management never put out a memo saying your mail's in here from now on.

Correct.

So when you went by your mailbox, you just saw it was empty. There wasn't even there wasn't even a note saying fu. I mean, you just didn't have mail.

Correct.

Come on, No one can be that stupid. All they had to do was put a sign up on the mailbox is saying come on into the office.

They didn't, And they have a daily email that goes out and never notified anything.

I find it so shocking. Is this run by Republicans or Democrats? I'm just kidding, Bruce. Listen, listen, listen, man, really, so what did that do for that three weeks?

There's apparently a pile of mail in the management's office and the biggest office.

Did they put up a sign after that? Have you insisted? Have you insisted they put up a sign or notified people?

Well, this just happened yesterday. When I went to the post office and said what's going on? The manager said okay. They also advised them if they don't correct that within a specific date, they will return any mail that goes to that address return to sender.

What do you mean, what do they have to do? I don't get you.

Well, because the h the mailboxes for each year isn't secured. They've been broken into multiple times, so they dump all the mail with the manager.

You told me that, and then inside they have mailboxes.

No, no, no, they have a pile of mail. There's no mailboxes in the management.

You said there was, man, you said there were mailboxes inside the office.

I did not, Tommy, Well you did.

You said each one has their own mailbox inside the office. You said that not ten minutes ago.

Okay, Well you misunderstood me. There's a building that.

Can you play that back? Dragon? Please? You said, yeah, Yeah, they separate it and everyone has their own box in the office.

The mail people did until they could deliver into the mailboxes because they're getting broken in.

So when they deliver I'm going to ask this one more time. When they deliver to the office, it's in one big pile. Correct, And so the only way people can get their mail is if they went through the entire pile.

Correct. And they've never notified anyone in the complex.

Okay, well, they're actually breaking the law, you know.

Well, I'm glad to hear that. Also, Tom I wanted to add talking to the manager of the post office, they notified them. If they don't correct this, they will return to send her all the mail that they receive for that address for that complex.

But so the complex has one address with a unit number, and that was that's what differentiates it.

Correct.

We need to call over there right away, I swear to God. We need to call this place. We need to call we need to call this apartment unit and this apartment house. What's the name of it. Well, I don't know if I even want it on the air. I want to. I want to. I really want to catch them in the act. I can't are you honest to God telling me that they're that stupid? First of all, the post office is stupid.

Too well, I swear to God, Tom this is happening.

I find this hard to believe, almost impossible to believe. Okay, okay, here's what I want you to do, Bruce Kaschina. Get the name of this apartment house off the air with the address. Get Bruce's phone number. We need to look into this. We need to look into this damn thing. I even want to get video of the mail. I want to see what the hell there's gonna be.

Like fores of mail stacked up.

It's been three weeks weeks in a freaking post of This is a major travesty, man, I'm serious. How many units come on, Bruce? They're they're dropping off three hundred and eighty units of mail in one office in a pile.

That's what the manager of the post office for that zip code told me.

Okay, but you didn't see it.

Yeah, I get a post I want to go.

Hold on, Bruce, hang on, I mean you, I don't think this guy's making up a story. I want you to give a Kachina the name and address. I chuse me. The address of the of this apartment complex. Okay, in the office. Then you give me your name and address and phone number. I want to talk to you off the air. I'm Tom Martino. Go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check

Okay, they gotta have fifty sixty boxes of mail minimum.

So did you do the mathough like three hundred eighty Let's just say three to eighty with an average of three pieces. Sure, three pieces, so eleven hundred and forty or okay, one thousand pieces a day times how many weeks?

Three eighteen days, six days, six days, eighteen sixteen, eighteen thousand pieces of mail.

Just sitting somewhere unsorted, ye, waiting for people. What if you have checks coming, you have bills? Do I mean? I almost, by the way me personally, I almost don't get any mail. I mean I don't get bills and I don't get checks. I mean everything's online. What I get the junk mail? Yeah, but that I don't care about him by the trash.

Can you read it?

Yeah, that's exactly what I do. I go to the recycle bin with it. No, obviously, Yeah, you're right. But I'm wondering, though, if people depend on mail still for like their Social Security check or any other kind of check, or if they have bills that come through the mail. Do you guys have bills? Do you still get bills to the mail? Jeff, No, no bills, Rodney? Do you a little bit?

But you still have your doc?

Do you write checks and pay your bills? Do you actually write.

I sit down every time, every tenth of the month and write out checks to everybody.

Get off my yard. I want to know where my money goes. Get off my yard. Little what he writes out his bills? Oh my god, did you know that they got like electronic ways.

I didn't know that.

Can you use your computer for that? I go on line. I don't even see the bills anymore. But that's that's a problem too sometimes because I want to see a train.

Into one way or the other, and uh, I use my apogus and I'm fine.

Kevincal can share at an autotech dot com, jeffvic Transmissions Denver dot com, Jeffarcars dot com. Ask for Rod Greer. He's a great guy. We got all kinds of stuff happening, but we're out of time. So remember, if you call three oh three Martino, you'll get help. Really, just leave your name and number three O three six two seven eight four sixty six. Save all your problems for me.