The Troubleshooter 7-8-24

Yeah, ripped off news didn't need advice, so you don't have come a run anxious astas as you can. Shooter's gonna help. Come man, this is the Troubleshooter Show. No, Tom Martino, Hi, Tom Martino here, welcome to the show. We got all kinds of stuff going on. Hey, did you have a great weekend? So many people took off My god, they were all on the roads. But we're back to back to life right. In fact, I got a saying here that I want you to uh, I want you to adhere to and that is a master Listen

to me. In the art of living draws no sharp distinction between work and play. I know you're thinking that can't be no distinction between labor and leisure, or mind and body. I don't think me to education and recreation. Why you hardly know which is which, and you simply pursue all of them with happiness and gratitude? Am I am I too much? Pollyanna? Why what? What? Why do you say it wouldn't work for you? Doc? Well, I don't think. I don't think what I did for work

would be very Oh come on, you loved it? No, no, but it wouldn't be I did love it, but it wouldn't be play. I think that would be a little bit whin up in jail. You know what I'm saying. You make you make no sharp distinction between work and play, meaning that your enjoyment, your attitude, your gratitude, your energy, your dedication, your passion is equal. You definitely don't take it lightly when you're going to deliver babies as a doctor, or like Paul here the waterman,

you're going to put in a water system. I mean, truly, if we could all just enjoy what we do and do what we enjoy. Now again, there are some people saying, are you kidding me? Tom, I'm at a factory and I'm working my ass off. How dare you? I mean, I understand that, but there are ways that we can do that. You know that brings up an interesting study about workers. Do

you know? Now? This is according to Fortune Magazine, with all of their research, sixty percent of employees cannot go thirty minutes without being distracted without some kind of a mental break in what they're doing. Now, I must be some kind of freak because I get like involved in something and I can't

let it go. I mean, I just shut everything out sometimes. But think about that, sixty sixty percent of the employees they can't go and they're interrupted with everything everything, Like social media is number one distraction right now for people at work. Can you imagine paying somebody to work for you, and every ten minutes or so they're going on social media or sometimes it's a game. They're smartphone for anything and then surfing the internet and pretending they're working anyway.

Three three seven to one three talk is our number seven one three eight two five five, or you can call three oh three Martino three oh three six two seven eight four six six. Sharon is on the line right now, wants to talk about She called in a week ago and she was working with Deputy Doc on something. Doc. Do you know what this is about? I do. Let's let Sharon speak. Okay, Sharon, this has to do with a health related meeting put on by a chiropractor in Boulder,

right or excuse me. This is Boulder, Boulder City, Nevada. You signed up for a three year program for six grand and man, I gotta tell you, I am so oh god. It's not just chiropractors, but but all of these programs that people get hooked into In my opinion, when it has to do with health and wellness, people should have a back to or be able to get out of any contract. They should never be held to them all in this program. They don't like Sharon. What's going on?

What happened when you How did you find out about this Boulder City, Nevada program? Well? I got a card in the mail and it was about a diabetic meeting. It was very close to where I live, so I signed up for it, and you know, he gave a two hour talk. It was very importing and he said he could help you with your diabetes. Well he said, uh, he can't cure anything, but okay, well help with all the issues people were having. It wasn't just diabetic

problems, it was other health issues too. He was saying that, you know, with this program he could help. And what did the program? What did the program entail? By the way, our numbers three all three seven one three talk three all three seven to one three eight two five five. What did the program entail? Well, it entailed first of all, if you signed up, you got a large uh container of a powdered drink

mix and then you mix it with water or juice. My daughter was going to sign up with me, and then I found out she didn't like it. She didn't want to go through the program. What else in addition to the powder drink? What else did you do? Yeah? Also they were to send some vitamins that you swallow, and I don't know what else because I canceled it right away. I didn't want it because after it Okay, now did it have anything to do since he's a chiropractor with any chiropractic adjustments

or exams? Or was it mainly just a powdered drink mix and settlements? You could have some blood work and you can have an exam. Now that was part of the program. Yes, regular blood work or what? Well? I'm not sure because I didn't get into that. I thought, okay, fine, you so so you basically wanted out. So what happened? Did you read the program and you weren't able to get out or what?

Yes, he had marked some things on the sheet that I signed, and he had marked I was a VIP member and things like that, and I was not, but he was in a hurry. How long you changed your mind when right after you signed it? No, I looked over the whole program and read some detailed information. Was it about a week? What give

me a time frame? About a week? Yeah? And then I and then and then when you called a week later to get out of it, Well, Tom, she had put down one thousand dollars and then was obligated for another six thousand dollars for the remainder of the program, and she wanted to get all of that back. Okay. And what did they say, Yester, the doc. Did you ever talk to him? Well, Sharon was unable to. I gave the I talked to them, and Sharon, how long was it after I talked to them that they called you? They

called me that same day, Yeah, the same way. What happened when they called Well, first of all, they charged me two thousand dollars on my credit card the day after I signed the contract, and then I was shocked about that. And then when doctor Kent called, Well, so you had two thousand dollars paid in right right away? Yeah? Yeah? And did you expect well, how were you expecting to pay for it? Well? I was going to have my daughter help me pay for it, okay,

but your credit card was charged. You must have known they were going to do something if you gave him your credit card, that's true. But he told me I had three and a half to four years to pay it off. Well, hold on, it was a six thousand dollars program. They took two thousand the day later, right, yes, And then how were you supposed to pay the other four thousand? Pay monthly? Okay? And how much monthly? It was two hundred dollars okay? So anyway,

what what happened then you changed your mind? Basically when you wanted to cancel? Did they say they would get to keep some money. No, they just said it cancel it. It's not possible, okay. So anyway, what happened then? Do we have a good result here? After doc called

or what? Yes? Yes, Uh, well yeah, she gave me his number and I did call him, and uh he called uh the company and then said that, uh, you know, he was representing me and that I wanted to get out of the program, and so uh you know, uh they had called me back a couple of times because I didn't sign some of the paperwork there. Nice, So what what ended up happening? I'm curious? Oh yes, okay, so uh they let me out of the program. They returned my money. Oh my doc, this is great

news, man, that's why. Great way to start off the week. Tom. Oh, so she got the six thousand dollars taking away, plus you had home money back that she had given them. Yeah, and plus I didn't have that oh the two hundred of a month. Oh my gosh. Oh hey, I am so happy you call. I am so happy you called us. That's great news. Oh, I know, I know. Listen, I want to I want to make a blanket statement here. And by the way, first of all, I want to do that.

I want to why isn't my dinger not working? Oh, never mind, that's a personal problem. Hold on, let me let me just do this. Let me get this dinger working. It's been a long holiday weekend. Let me get my dinger out there we go, all right, now, let me explain something. I want to give some blanket statements about these kinds of programs, because you know, I'm part of a concierge medicine program with

Grossman Wellness. But I'm going to tell you how they operate. I want to tell you how good programs operate, like, for example, Denverregen dot Com and all of those, And I want to tell you how bad programs operate, and we'll do that coming up. Plus, I'll take Joey's call on a waterline issue. And then we have Paul Thewaterman with US Waterpros dot net to talk about water quality and anything on your mind. Give us a call. Let's start off the second half of this year with happiness and solving

problems. Of course, kicking ass. You know, I don't mean when you're happy, you don't have to kick ash. Sometimes you have to. We got more coming up. Go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three O

three seven to seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two. I'm Tom Martino. You are troubleshooter three all three seven one three talk three O three seven one three eight two five five. By the way, Compass Insurance Group does insurance checkups for the asking. What you do is call them and say,

I'd like to know if I'm paying too much. And right now a lot of people are paying too much, but some people are paying and they're getting less coverage. Three oh three nine nine six nine thousand. That's zero three nine nine six nine thousand a free insurance check up. Now, let's talk about this issue when it comes to I mean, these health programs. Let me just put it, say it like it is. So I go to

Grossman Wellness and I think I pay around three hundred bucks a month. Some some programs are a little more a little less, depending on what you do. And I get all my blood work. In fact, I just had a telehealth appointment this morning with doctor Grossman, where I get on the phone at zoom. Now I can go in if I want to, but he knows me well enough, and we you know, I get my yearly check

up and then I get my every three month blood work and consultations. So I was able with doctor Grossman to go over my blood work and he tells me what's good and what's bad. There's nothing really bad because if you do it every three months, you dial in your supplements which are included in the program, and your prescriptions also included. And you know, it's just a wonderful thing. Right. But if I told Grossman Wellness tomorrow I want to

get out of the program, I'd be out. There's no penalty, there's no fast talk, and there's no promises. You know that I'm going to cure this or cure that, although I've never been in better health, and I thank God for that. But here's the other thing. Denverregen dot com now Grossmanwellness dot com is open to anyone. Okay, Now, Denver Regen

does regenerative medicine hair restoration, and they also do UH. They do things like weight loss with semiglutide which is UH which is compounded, orpetide which is compound. They do a monthly fee. You change your mind, you're out. Here's what I'm saying. Any legitimate health program, if you're a chiropractor, no matter who or what you are, they should never penalize you for

getting out. They should not require a commitment from you whatsoever. The first red flag and you should run is when they require you to sign up with a penalty if you don't complete, regardless of your satisfaction, just don't do it. Period. It is a sure sign of a bad sign. Don't

do it. It's that simple. Can you imagine. I mean, there are so many chiropractors that are doing things like neuropathy treatments and all kinds of peripheral neuropathy treatments with lights and massage or lasers or this or that, or they're talking about type two diabetics and helping them. I'm not saying there's no benefit to any of these programs, but if they truly have benefit, truly, then they should allow a patient to go month by month period. That's

it, month by month. And if you don't like it, you're out. That's what they should do. And I am sick and tired of what I call healthcare. Charlatan's now, let's go to the phones, and we have Joey with a waterline issue. Joey, what's going on? Welcome to the show, Joey, what's going on? Well? I want to say I admire your program, listening to you often. Thank you you resolve these

problems. I do have a problem with the Denver led program. Yeah, I never had a leak in my line at my house and ventures Ajventchers Incorporated. Are you talking about Denver Water Department? Right? It's sir, and and their their anti lead program meaning what the pictures they give you with the filters or what? What are you talking about, Paul? Do you know about their anti Paul doubting? Of course? Is a water pro is an expert at water quality? What does that lead program consist of? Do you

know? In Denver? And Paul, they mail filters out to people in neighborhoods where they have old water lines and then the lead exceeds the and they put the stags for me, these filters are for pictures for drinker filter right right now, let me just ask them real quick before I let Joey continue. Can let be absorbed into your skin? If you in addition to drinking water, is lead has to be bad? No? Yes, something that you don't want to drink. It's a it's a it's not terrible for bathing.

It's just shows. It's basically it's metal does all solid. You can't see it, so it's not going to be absorbed in your Okay, good, good? So so go ahead, Joey? So am I allowed to give their phone number over the line. AJ Ventures Incorporated. Now, but what did ajres what do they have to do with Denver Water? Well, Denver Water is doing the repair on the lines. They mark the streets, they come down with paint and oh, so they're repairing your old lines.

Well, they're trying to. They're trying. They're checking the lines. They're drilling into the ground and they're checking the lines to see if there's any lead in them. They didn't find any lead in my lines. They found that it was a copper okay, line, So they're checking for lead so they can eventually replace it. Is that right? I'd imagine or fix the fittings that are down there. I have pictures of the fittings and the holes. I went in the front yard when they're and who's aj Ventures? Is that

the contractor they've used. That's the contractor they used. They came out to my house for the last three weeks since June. And what does aj ventures do? They did the excavating, Yes, okay, so what is your issue with them? They do a vack truck and they they make holes all the way down to your water line. And on June twentieth, I pictured them blocking my driveway and they were using a shop back truck and this truck

sucks the dirt up all the way down to the water line. Well, I never had any outrageous bills or any leaks or anything, but I did notice. I took pictures of the holes and took pictures of all the lines. And after they were done with that hole in the front, there was water coming up out of that particular hole by the fence. So they tried to blame it on Denver Water dember Waters throw it back at them. They just keep going back and forth and then find case. So let me get

this straight. I think I know where you're going with this. Are you saying, after aj Ventures did work on your waterline for Denver Water Department, they broke a hole. You think they made a hole in it or made it worse, and now you're getting bills for that. Yeah, it's been three weeks, almost four weeks going on a month. Now, how much more is your bill? Now? I haven't got one yet, but they called me kind of saying, I'll give you one hundred and fifty dollars,

but the problem is yours. You You have to fix that line. Who said that dember Waters called. They called me on the phone at a different time. Now, so they're saying that your service line is to blame and that's your responsibility. Yes, Paul, Paul, you know a lot about this. Service lines, whether sewer or water, are ours responsibility. Responsibility

right? But if truly right, if this company went out and they did the excavation and damaged it and damaged it, so they wanted to inspect the line to see the type of line, the type of pipe was there. Based upon that pipe, did it have to be replaced or not? And they concluded it was copper. But after they after they filled everything up, he started to seeing water come to the surface. And they're denying all responsibility. Now, do you know if they're where the break in your line is?

Yeah, it's about four feet from the watermere. It's about four feet now is that anywhere near where they were probing? Oh? Yeah, I have pictures of the holes that they done, four holes, and they're denying all. I mean, what come on, there's no kind of coincidence like this. Hang on a second, man, this sucks, Just hang on. Did they pull a permit? Did they when they came out? Did you that's a good question. Did they have a piece of paper taped to

your door? Was there a permit pulled? Do they have to if they're working for the city, That's my question. I would do go ahead. They didn't give me any kind of permit. Did they tell you your line is broken? No, they didn't say any any such thing, but they said it. Why then, why did they say it's your responsibility? They just keep going back and forth. Like I said, they point to Denver Water. Denver Water says it's uh, Denver Water says it's aj Ventures.

Ajventure says it's the Denver Water. They've all come to visit with me over the last two three weeks. They keep coming up and talking to me that they're there. Actually they had a supervisor that did say for them to pick that line. And they went back and forth a couple more times. And then after the fourth of July weekend they came, both of them. They all called me and said it's basically your fault. Will get all right, hold on, we got more coming up and we're gonna we're gonna tackle this

sucker coming right up. Go with a sure thing. Denver's best roofer Excel roofing dot com. You don't pay a cent until you're content time for an insurance check up free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three all three seven seven wan help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three

oh three nine two zero sixteen twenty two. Okay, I'm Tom Martino. You're a troubleshooter. Now. This waterline issue sucks, Joey. Here's the bottom line. These people can't just come back and say it's your responsibility. Now, technically it is if it's your service line. But if they broke it, they should fix it. The problem is proving it. You're gonna have to have someone look at it and do all of that excavating to find out where the leak is and how it was caused. How old is your

waterline? Do you know? I bought the house in two thousand and seven and I've towlds the house. I think it's nineteen probably forty fifty, nineteen forty five maybe nineteen fifty. So it's possible you have an old water line and by them digging up to check it disturbed it and broke it. Now the rub is this does depreciation apply here? Can they say? Well, come on, man, you had an eighty year old line or whatever the hell it is? Right? And what do you expect what? I'm not

sure about it? I really am not. So have you done anything so far to look into this? Yeah? I have pictures. On June twentieth, I was in the yard and took pictures of the holes they excavated. I got a picture of the line. Now was that hole right near where the water is seeping up? Right now? Exactly right right where when you go down and look at your meter, your meter running when everything is off? Yeah, you can't see a water meter? Can you like an electric

do you, Paul? You don't see that spinning at all? To you? You do? Oh? You do? You do? It's a counter. So do you see it turning? Yeah, it's turning unless I turn it off. I have to turn it off. And there's actually what do you mean turn it off? I have to turn it off at the water the water source that comes from the street. I have to show. I don't get that. How do you How are you able to turn off the water from the street. They have a key, there's a there's a from

the street, from the from the street. But can he do it as a homeowner? Well, if you if you purchased the tool they called a key in my industry, where it's a you know you can shut the water off because I know you have a main water shut off in your house. But I didn't realize he can go and turn it off from the street. Every every house has the ability to do that. Do they allow you to do that? Yeah? I guess when you're working on your water we're working

on your water line. Some people call and ask the city to come out and do that for them. Okay, all right, So I guess the bottom line is this, what are you going to do? Are you going to hire somebody to figure out the source of this problem or do you expect them to do it. I'm hoping that we can get them to resolve it, because there were there I have pictures. I know it sounds logical to us. I don't think you should deal with aj Ventures. I think you

should deal with Denver Water. They're the ones who did this. I mean, they may have hired somebody, but they have to spearhead this. They have to say, look, you just got finished checking those lines and now it's leaking. This is not the homeowner's fault. For god's sakes. Now, why did you want to give me the name of somebody at AJ Ventures? Was there a reason for that? Did they treat you badly or what?

Yeah, they're all denying. They're all denying. I'm being very graceful about it, and I'm telling all right, we're gonna have somebody get on this. Hey, Doc, you seem to be batting a thousand recently. You want to try this? Sure? I mean, think about the logic. Doc. They go out there, they excavate. Well, now, when you say excavate, let's let's talk about that. Is it a big hole? Little hole? Is it a drill? What is it about it?

An eight inch hold? Okay, So they they bore, they bore an eight inch hold down and inspect the line to see if it's copper or lead. Right, yes, And as soon as they're done, as soon as they're done, they dig it. They throw dirt back in that hole and now waters percolating. Yep. Well, how can they blame you for that? Come on, that's what I want show in the twenties they did. I have them out there digging the hole and I have a picture on

the twenty first of that hole filled with water. Okay, you know what I like that you did all of this documentation, doc, let's take it. I'm going to give this to Deputy doc. As I said. He's uh, he's right there listening, and I think he agrees with me that there's way more. Uh, I don't know, it's crazy, way Yeah, there was no there was no leakage before, and now there's leakage after they with them. Yeah, exactly, And he and he's got all the

documentation three oh three seven one three A two five five. Now, Annie, you got a question quickly about Excel Home Service program. Is this the warranty they have, Well, they're not connected with to Excel, but it covers five different things. And I was just wondering if anybody has heard about

this home service program. I really I've heard about it, and I got the paperwork and then I read all the exclusions and they're saying to you, yeah, I want you to hold on because this this really warrants a discussion, and I want you to make the right choice, so we'll talk about it coming up. Three all three seven one three eight two five five.

And speaking of home services, eight eight eight Heating dot com will come and inspect your air conditioner of your having any issues, free second opinions always and they're good, honest people. If you need regular service on any of your plumbing or heating or cooling, and that's eight eight eight Heating dot com, go with a sure thing Denver's Best roofer Excel Roofing dot Com. You don't pay a cent until you're content. Wait time for an insurance check up free,

no obligation. In comparison, call Compass Insurance. Paying too much your coverage at dozens of insurance companies find out now three all three seven to seven to one. Help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two. Man. Hi, I'm Tom Martine. You're troubleshooter three O three seven to one three Talk Annie, listen,

let's talk about this. These home services program you say they cover four things. What did you mean by that? Well, it's actually five. One of them is exterior water service, another one is the exterior electrical, interior electrical, the gas line, and the sewer. Okay, I'm going to tell you that. How much do they want a month? Five nine five dollars? Yeah, well that's pretty damn shape, isn't it. In

fact, yeah, they put a price there like that. The five ninety nine they do it on purpose because it's almost what I call a throwaway. People aren't going to do a lot of complaining. But and if you have five ninety nine to throw away, I'm not telling you it's entirely useless. But what I'm telling you is this, most claims will be turned down. And it's it's very simple premise. And that is this. The the exclusions out number how much they cover. The reason is this? The reason is

this. The normal wear and tear for age will not be covered. Okay, exterior forces will not be covered, big trucks, stuff like that, diasterism, I should say, just Earth's settling right is not covered. Okay. The other thing is anything considered owner abuse or anything like that. When you take all of those considerations, what is covered hardly anything that's right, that's exactly right. I read through the exclusions. Well, I bought it,

I got toword paperwork. I read through the exclusions and I realized, no, not covering anything that's right. Could you send me, send me the latest? Did you cancel? I'm thinking of yeah, I'm going to cancel. I would cancel too. I called to cancel, and I you know, she wanted me not to cancel. I said, well, I need to talk to somebody about this. And I was thinking about you, and I said, and I'm under the thirty day. I'm still under the

thirty day where I can still cancel. Wait, if you don't cancel within thirty days, did they hold you to a year? Well, they won't return any money back. And I didn't pay that much for it anyways. To start off with, that's how much did you pay? I just the billing that I'm looking at it was seventy nine dollars in some sense, And I'm trying to find my own billing because that doesn't seem that seems low.

Well is that for the year or is that for exclusions? It was the exclusions that just I thought, there's hardly anything here covered I know it. In fact, they're y'very ridiculous. But Annie, they do this on purpose. They do it on purpose because it's a throwaway amount. They figure people will just do it for safety. And I'm so happy you called me,

thank you for calling. But I would cancel it, absolutely positively. And the worst ones are the home service are the home warranties they have where they say they're going to cover your home appliances and your major systems. Those are all lies too because and I shouldn't say lies, there are things that might be covered, but they don't tell you what they are until they go bad. Then they let you know why it's excluded. They all suck. In

fact, regular home warranties suck. And anyone I've told you, if you represent a company that sells these little ribbons and all these other shields and stuff for the house, let's talk about it. They're bad deals. I'm Tom Martine Moore coming up. Go with a sure thing Denver's Best Roofer Excel Roofing dot com. You don't pay a cent until you're content. Please time for an insurance check up free, no obligation. Comparison call Compass Insurance paying too

much your coverage at dozens of insurance companies. Find out Now three oh three seven seven one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Ripped of news need so you don't have you come runnxious sustas as we can show. Shooter's gonna help come. This is the Troubleshooter Show Now Tom Martine. Hey, I'm Tom Martino.

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two months to pay with no interest. Renew home Innovations dot Com three oh three nine zero four two thousand, nine zero four two thousand. Mark joins us from Parts Unknown. No, it's not Parts unknown. He's at Pismo Beach, or near Pismo Beach in California. Mark went out there to California's Motorhome with Suzanne to try to talk Gavin newsomanto running for president because he loves the guy and he's in his fan club. So Mark is out there and

doing that. So good Mark, good. Well, Hopefully he hopefully Joe steps down and passes on those delegates to a Gavin. Then I get my five hundred bucks from you. You know, you're so ridiculous. I have him on tape. No, you don't play it. Yeah, look at Mark. Mark, listen. I'm gonna say something that I don't often say. But it is very possible that it's slipped my mind. But in my mind, I don't make reckless bets, so I don't think I did it. However, I do believe he's going to be on the ticket Mark.

For those listening, Mark said, we made a wager, and you two morons, don't even bother waging in unless you have proof. Okay, don't even bother you because you hear what you want to hear. Mark said we were having some banter and said, really, I'll bet you five hundred dollars Joe Biden will not be the nominee bah blah blah blah blah, or not be on the ticket. Whatever. He's not gonna run anyway. But by the way, Dan Kaplis is right there with you. He believes that too.

So I'm shocked. You still, I'm shocked you think he can survive what's going on right now. No, I really do think he's gonna run, Mark, I really do. He can't count. The guy can't walk, and he's running our country. People see that now. Yeah, I think he's running because he's afraid what Trump is going to do to his family. A fact, he's running. And you know what, I'm just tired of hearing about this. Do you know I'm on the mailing list as an

independent for both parties, even for Kennedy too. So let me just tell you something. What the emails I have gotten from both sides are so ridiculous. But let's just highlight the Biden Harris campaign. I get emails that, literally, and I swear to god, I am not exaggerating. I get emails that say, point blank, listen now that Trump has full immunity,

not that presidents have immunity doing their duties. But now that Trump has full immunity, he will most likely assassinate me and my family and get away with it. Now, now, this is the most ridiculous crap. And he has pledged to be a dictator, to be a dictator on day one, and that we will never have another presidential election again. Now now, now listen, come on, all right, I mean, whether you like Trump or not, or like Biden or not, come on, I mean,

really, what are people? That's stupid? So Mark, So I'm not going to mention any names. It's not my great guest I have today, Paul Thewaterman waterpros dot dot net. But it's not it's not that. But there was somebody here, a guest who was an actually what I thought, an intelligent person, and I happen to say, are you tired of the

hyperbole surrounding elections? Are you tired of the exaggeration? And I'm thinking about both sides, And I said, for example, can you believe that people think Trump is going to assassinate his enemies or he is going to work to do away with presidential elections and try to become a dictator. Now, I swear to God. This guy says to me, so I gave it away as not a woman. This guy. This guy says to me, well, yeah, that's a distinct possibility. And I said, you're kidding,

right, this was not on the air. This was off the air. And he says, no, he says, I'm fearful of that. Now. I'm serious. All kidding aside, all kidding aside, Because when people said Obama was an agent for this or that or this country or that country, you know, Mark, I've always said, that's ridiculous. I believe the politicians running for office, even though they have different visions in their hearts. In their hearts, they want to do what's best for the country,

or that's what they think. Now we may disagree vehemently on how they do it, but I don't think we have an evil bastard who is saying I want to destroy America. I want to do away with elections, I want to be king, I want to be dictator. And I don't think there's a guy in the White House, including any progressive, saying, you know,

let's do away with free enterprise and profit and this and that. Now do I think there are craziness there's craziness on each side, Yes there is, and I do tend to lean conservative when it comes to economic issues and stuff like that. And but here's what I want to say. I don't believe anyone is as bad as the other side paints them. Okay, I

just and I at least I have enough common sense to say that. So Mark, I don't know how you feel about that, But truly, all kidding aside, this guy actually said, and you know what, I have relatives who actually believe it that that Trump now has a license to assassinate his enemies and plans to do it. Now, come on, come on, it's dumb man. Of course, of course, that's all they do. All they do is fear mongert. That's what the left has come to do.

The other thing that's amazing is how brainwashed they can do. If you tell somebody something, if I told you the color blue was red, a million times, you would think it. You really wouldn't. And that's what they're doing to the population right now now. Okay. But at the same time, Mark, I you know, I just listen, I agree with you, But let me just say that. But at the same time, I want to say something else. I've gotten emails from news organizations on the

right that say things that are ridiculous. I mean, you know that that Democratic higher ups are child trafficking for their own gratification and they're taking transfusions from babies. I mean, well, clairet fly to that island? How many times? I forget? But how many times did he fly to that nice private island? Apparently? Who's that Epstein? Well, yeah, but what

does Epstein have to do with progressive Clinton's oh so? But to say that they're taking infant babies and doing blood transfusions for eternal youth and trafficking kids for their own gratificad I mean, come, first of all, I've never heard of any of this stuff. You're saying, Oh, I don't. Oh are you kidding me? Well, how many Hollywood people came out last week and said Biden could do exactly what you know, could go after Trump? Yeah, I know, I mean, but thinks I don't think how now

even him Pault. I mean, they're they're getting out of there too. Man. Anyway, let's go to the phones. But no, I will give your comments on this because I'm not here telling you to vote here and vote this and vote that. I'm just saying, the whole thing is ridiculous and it's sowing seeds of contention and it's not productive for anyone. But that's what they want, Tom, I really believe that they want to say. They both sides want that. I think that I think the establishment, I

think hate in fighting. Well, okay, I will say that you're right about the hate part. That the very first thing a liberal throws at you if you disagree hate hate, not not oh we disagree, but you're a hateful person. See. And this is where they believe they're on a mission of good because they believe doing away with Trump or any Republican is a mission. It's not just disagreement, it's a mission. Therefore, when people are

on a mission, I mean, they'll justify anything, right. And don't you think Antifa what they did and what they try to do is to press free speech? Well, no, no, In conversation, Antifa took over more buildings than anybody did on January sixth exactly. I mean around the country during the Black Lives Matter riots, right and or Antifa before that on Wall Street. There was more insurrection in those protests than ever. Totally agree. I mean I'm not saying that it was good. Any of them were good.

None of them were None of them are good. I gotta go to the phones now, seriously, let's go to the phones and and and that's look at, look at I know people's old. Tom. Just solve your consumer problems, you know what, go to hell? I mean, I'm talking about things that are pretty obvious. And right now the country is being torn apart, and I think personally it's being torn apart by the media and a buffoon running the country. It's okay, Mark being torn apart, but

I'm talking about with the media itself tearing us apart and wanting us. We are falling prey to the algorithms of social media and the stuff we're being fed, and we're being trained to hate each other. Can't you see that? You can certainly see manipulation on both sides, certainly you can. And I'm not talking about political parties themselves. I'm talking about the media anyway. Shelley. What's happening with you, Shelley? What can we do to help you?

Hi? Hi? I am having a huge trouble with Frontier Airlines. Now, what is the trouble with Frontier Frontier is a terrible airline. Yeah, it's it's it's more terrible than I knew. So I flew them at the beginning of tune and they lost my bag, told me it would arrive on the next flight. It didn't arrive on the next flight. It's never arrived. Cons they don't one bag, and so what has So let's just let's just go right to it. It's lost, Okay, now it's lost.

Now what So you can't communicate with Frontier via voice It's only they do that on purpose. They don't want to talk to people, that's right, right, So I haven't talked to them, so I keep I chatted with them. I went through all the steps that they told me to do fial report. Okay, so but here they're only here's here's the problem with all of this. They're only responsible to you for a very small amount of money, right, are you willing to take that and accept it? Well,

I would like something. I was like, no, I get it, and I think they are. They do have to pay something. Isn't that right or not? Well, apparently in the fine print it says that they would pay up to like I think it's like thirty eight hundred dollars and it's not the stuff like I can replace this stuff. Well, actually, I'm not sure. I'm not sure they pay up to thirty eight hundred. I mean, are you sure that I did read that? I did read that mark. You travel a lot by a frontier, don't you. Yeah,

I got the all you can eat pass. Well, do you know about their luggage and their policy? You have their policy on what I mean if they lose the luggage, Yeah, they generally will refund you up to whatever the max is on the ticket. What is it a thousand bucks? I believe No, she set up to thirty eight hundred, it says. Now, here's what I'm looking at. I'm looking at the Department of Transportation,

and what she says kind of rings true. Here it says there is an Airlines have a liability to limit up to thirty eight hundred dollars per passenger for lost, damage, or delayed baggage. This limit is subject to change, but so far as thirty eight hundred. However, the compensation is not based on the limit, but rather the actual value of lost items and not replacement cost, which means that depreciated value you may need to provide receipts and other

proof of stuff that was in the bag. The claims process you file with the airline within twenty four hours or seven days after the loss is discovered. Oh, I'm sorry twenty four hours to say. You can't do it before twenty four hours, and you can't do it after seven days. So you did it in that timeframe. The airline will then investigate and determine the amount of compensation. So have you done all that? I've done all that?

How much? How much did you value your bag at? Because you're not going to get thirty eight hundred No, I mean I it's too much tedious. I stopped at like four thousand. No, no, no, hold on, do you understand that? How could you have four thousand dollars in your bag? In one bag? How can you have four thousand dollars in one bag? Come? Give me an idea, Give me an idea. I had, I had new shoes, I had new dresses, I had new do you under do you know what actual cash value means? Not replacement

costs? Right? You know what actual cash fvalul means? If you were to sell that, if you were selling that online, how much would you get for that? Stuff. Oh yeah, I have no idea. I mean, you're not going to get me. Listen, you're not going to get But you think that's the problem. And by the way, I'm not saying that's a good thing. I'm just saying that's just the way it is. So so I don't know what you had in their now, jewelry, that's a different story. If you had jewelry, you can document. I

didn't. I didn't. I mean, And the thing is, I would like my bag back. I would like them. I paid for the bag. I paid for it, overweight bag, I paid I just I checked the stuff because I had. Yeah, you should get paid something. Are they totally stonewalling you completely? They're not answering me. I am. They just don't answer me. They say someone will get back to you, someone will get back to you, and nobody has. And it's just I mean, I think they want me to go away, and I kind of would,

but it's just I'm really typical payouts. Here's what the average payouts have been over the last ten years. Five hundred dollars. Oh seriously, the average payout. It's ridiculous, well ridiculous. Now you know you can take them the small claims court. You can't. But that doesn't mean you're gonna get what you want. But you'll at least get something, and you know that's not impossible to do. They will answer you, Mark, Won't they

answer you? Oh God, they'll answer you the next day once you're served. They've never not answered within twenty four hours. Think about that. Yeah, I mean, you may you they'll have no choice but to reach out to you. And honestly, if you have receipts. The funny part is, let's say they ask for receipts of what was in the suitcase, whether it's jewelry or whatever, whatever's in there that they would cover, and then

of course the luggage itself. You know, how would you possibly prove if you have those kind of receipts if you brought that stuff with you or not. I'm not so sure. You can't get to thirty eight hundred. But you know, Shelley Mark, where do you serve Frontier Airlines? They have one. I believe I've served them in Littleton. It's one of those service companies. I mean, I've been there a hundred times and I'm pretty sure they're out of the same one. Shelly, you may want to do that.

I swear to you. I mean Mark has gotten Mark has gotten money from them before for ridiculous stuff. I mean ridiculous stuff they did to him, like somebody to answer me. And they're not going to pay attention. They're not going to Frontier Airlines will continue to operate the way they do until it hurts them so badly they won't do it. You know, the new business model of absolutely doing nothing and ghosting people up until they have to do

something is really taking over this country. Man. It is it is. You know what, And if you do the math, I bet you anything. If you do the math, they're saving lots and lots of money, no matter how you look at it. Yeah, because first of all, they have no tellphone agents whatsoever. They have no They do nothing until they're forced to. So if you take all of those forced two things in the equation and then get the credit for none of the service and employees and all

of that, they are probably dollars ahead. And that's all that counts. We got more coming away, We goes ahead. We got more coming right up. Go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three O three seven to seven

to one help. You'll think you're his only customer when you choose Frank durand the real estate man dot com to list your home with Remax Alliance three three nine two zero sixteen twenty two, Tom Martino, your troubleshooter three or three seven one three tuck Oma or Uma? Tell me about your contractor what's going on? Are you there? Oma? Oh? Yes, hi Hi? What's going on? Okay? We contacted the contractor in September of twenty twenty one for what lace the roof? Okay? Did you contract with them in

December of twenty twenty one? Yes, okay, okay. And what happened, Well, they fixed the roof, but the water had leaked through the ceiling and caused a lot of damage. Now, is this after they fixed it it leaked? No, No, it was caused by the leak. Okay before they fixed it, Yeah, okay, keep going. What happened

then? So they they put up the roof in the fall of twenty twenty one, and then they had issues with the insurance to replace the kitchen cabinets and fix the ceiling in the living room and the kitchen and the hallway, and they took the they took the contract, the home insurance to court. It was set. Wait wait, wait, who took your Who took your insurance to court? The contractor? That doesn't sound they don't have okay, why would they take your insurance to court? They don't even have standing to

do that. Let me ask you this, hold on. Did they fix the interior damage and could not get reimbursed. No, they haven't finished the interior. The interior is we have no kitchen cabinets. I mean we have no okay, But then why would the roofer take your insurance company to court because the insurance wouldn't pay for the inside of the house. But that's not up to that insurance company to put that. Excuse me, your contractor has no legal standing to sue for that if they didn't do the work, okay,

all right, Well what happened then? Well they took them to court and they settled in October twenty twenty three for one hundred eighty thousand dollars. Wait a minute, Ama, hold on, omen are you saying they got one hundred eighty thousand dollars on your behalf for repairs they did not do? Were they working on it? Oh? Okay? So? But but how did they go? Okay? I am so baffled by this. So they sued for money before the work was even done? Correct? Did they get

your permission to do it on your behalf? I believe I signed the paper? Okay, Well, then that's then you're the one that sued. Okay, go ahead, So now what they so, so this attorney tricked you into signing up this lawsuit through the roofer and and they settled. Now what, Well, as of today, we don't have a kitchen thing or kitchen caundars. And here's the problem with this. Here's the problem with this. The contractor has the money. Is that correct? Yes? Yes? So

what's the name of the contractor? Hold on, what's the name of the contractor? Blue Ribbon? Who's blue ribbon? It's the name of Is it called blue Ribbon roofing or what? It's a contract that does inside and outside? He does everything. It's called blue Ribbon construction. Okay, So who was the person you dealt with that blue ribbon? Brian Moorehst, Brian more Horst, can you spell that for me? Yeah, I'm going to try

to. Let me see. This is amazing to me. Just forget it right now, Brian, and so, Brian, this was fall of twenty twenty one. So the contractor took the insurance company to court. What's amazing is they took him to They that must have been a bad faith claim and they had you file it. Basically, what attorney handled this? I don't know. You don't have the paperwork that you signed. Do you have the lawsuit? Do you have a copy of the lawsuit it? Yes? I

do. We need to see that before we continue because this is highly unusual. Hang on, we just need to mark this pending because I'm telling you something is gravely wrong here. Okay, maybe gravely's not the right word, but there is something terribly wrong. Somehow they tricked you into letting them do

a bad faith action and they kept the money. I don't know who handled the case, but your lawsuit will have hoof sued who was the attorney and how it was done, Because first of all, you don't even sue as a contractor unless you did the work and didn't get paid. The fact that they sued before they did the work says it was a bad faith suit which can only be brought by you. So I need to get Kaschina. You need to get this to me because otherwise I have no idea what's going on.

We have more coming right up. Go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three oh three seven to seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your

home with Remax Alliance three oh three nine two zero sixteen twenty two. Hi Tom Martino here three oh three seven to one three talks seven one three eight two five five. Now, Stephanie, I'm sorry that I took other calls ahead of you. I want to go through this really quickly. Here on

the constructive eviction. Okay, you you are allowed if if you have intolerable conditions, you need to tell the landlord and have them by letter or email or both, saying that according to the habitability a warranty of habitability laws,

you have the following deficiencies. And then if it's like rodent infestation and other things, you tell the landlord and then you say, I hereby give you notice that if these are not corrected within and you got to give them a reasonable amount of time that the courts have usually ruled anywhere from twenty to thirty days. You give them notice and say if corrections are not made, I will with hold rent to pay for repairs, or I am leaving you.

Pick one of those two. Now here's the deal. You have to document everything. It is a real thing and people have been successful at it, but you must do it like that. In fact, there's a float chart on this whole process that I can probably email you on what to do. It's a it's a construction constructive eviction float chart. But the first thing is to notify the landlord of the specific problems and they have to be stuff that

that are under the laws of habitability. Road and infestation would be one any health or safety issues, heat, water, all of that. Then then you do the uh, the note, you know, tell them you want to fix in a certain amount of time, and then just wait. If they don't do it, then you send another letter with your rent saying I'm withholding rent for this reason. And then but you must use the money you

withhold for the repairs. Now, if you don't want to go that way, you can simply leave, but you have to let them know either way, whether you're going to withhold to fix or you're going to leave. Okay, So the point where I'm at is I've asked them several times and then I sent them emails. So I finally last week on Friday, I finally found this document of the letter letting them know that I was going to leave

the premises. And I walked into the real real estate company, which is but part of the worst real estate company I've ever dealt with, because anything I've ever asked them or talked to them about, they told me I'm lying. And and now anyways, this is the last one. When I came in this last time, I handed them the letter and I told him I'm going to do a constructive Oh you did tell them that I did already. I'm already at that point. And so wow, the man and how long

ago did you wait? How so? So you gave them notice to fix and they failed to fix? Right? So when did you tell him you were leaving last Friday? Yeah? But what do you mean is when did you give him the first letter demanding it be fixed? Oh, that was about two weeks ago. So we've been for weeks living with these rodents and they were are you going to be out at the end of July? That's what I told them. Yes, Okay, what have they responded so far?

So when I went into the office, Matt, he's very confrontational. He right away he starts getting crazy because this is the second time I've been into the office about probably. What did he say? I mean, he can't get crazy, it's it's all business. What did he say? He told me that. He said, you can try to do this, but the owner's not going to give it to you. And I said, how much deposit do you have? A twenty two dollars? I put the well,

he is going to give you now. He may not give it to you without a fight, but you're going if he doesn't give it to you, you're going to assume him for trouble damages. Well, I just want to get out of this contract. That's it, because I've had nothing but problem. Yeah, but you want your money to write your security deposit? No, I don't even want that. They can keep it for the month of the July, just okay. Then I would then just leave. Yeah,

so that's the thing. I I can't just leave without letting them know. So I gave them. I gave them the letter. And he says, oh, you've done nothing. He says, the owner is not going to give you this eviction. He says, you've done nothing but lie on our company. I've never listen. Listen, you've gone. He kicked me out, and he said I'm not allowed in that building anymore. And then he said, okay, but but why do you care if you're leaving? Why do you care? I just don't want this to backfire on me.

I in what way? Backfire? In what way do you mean? Because they're going to come after you for the balance of the lease. Yeah, the remaining like what now, nothing can prevent them from coming after you for that. But you've done everything, according to you, you've done everything under the laws. So even if they do come after you to try to sue you for damages, you're going to show your documentation that you did everything correctly.

And believe me, with the way the courts are nowadays, tenants have more rights than landlords. Okay, so let me just ask you one question. If they turn around and now say that they're going to pay for the extermination, but I'm already past the point where I don't want to live here, how does that work that? I don't know. We need to talk to Brad O'Brien, our real estate attorney. Let's see if we can get

a quick comment from him about constructive eviction in the next hour. Stephanie, that's what we have to do. Well, let's try to get him on to answer that we have more coming right up, Go with a sure thing. Denver's for excel roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies.

Find out now three oh three seven seven to one. Help. You'll think you're his only customer when you choose Frank durand the real estate man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Hi Tom Martino, you're a troubleshooter. Three O three seven to one three. Talk Brad O'Brien very quickly. He's here. That's good.

I'll talk to him now, Brad. On a constructive eviction, if someone writes to the landlord and says, you know, I demand you fix this stuff or I'm leaving, and then you're getting ready to leave, and they went way beyond the deadline you gave him, uh, you know, and then they say, okay, okay, we're going to fix it. What do you do? Then? Do you have to unwind everything and stay well? I assume you're not talking about the warranty of habitability statute. Yeah.

Yeah. To get a constructive eviction, she said her place was infested with rats, and she wrote say go ahead, okay, yeah, things like that that are health and safety, and wrote, including rodents and things that make the place habitable fall under the warranty of habitability statute, which has its own procedures for giving notice. Then the landlord has a certain amount of time to respond and start repairs and then they have a reasonable amount of time to

complete the repairs. And if that doesn't happen, then you could do two things with that statute. Either one go to court to terminate the lease or to go to court to order get a court order forcing them and learn to do the work. So you have to go to court before you just leave. Actually, well you can if you if you can actually lead before without

going to court. But it's it's a sort of a leap of faith because you have to first get all the notices the landlord has to then fail to do the work, then only a court can decide if you did it correctly. So if they come after you, that's when the court would decide that. Otherwise you're out right. Okay, listen, we have more coming up. If you have more questions, we'll try to get an answer, Stephanie. I got to go on to some other calls as well. Three oh

three seven, one, three eight, two five five. Don't forget, I'll take all of your calls. Stay tuned. Plus, we have waterpros dot net here to answer water questions that I have piled up. Go with a sure thing Denver's best roofer Excel roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation. In comparison, call Compass Insurance. Pay too much your coverage? Dozens

of insurance companies find out now three all three seven seven one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two. Yeah, ripped news. You need advice? Who you don't have? Come running as as as we can. Shooter's gonna help. Come man, This is the Troubleshooter Show. No Tom Martino, Hey, Tom

Martino here, Welcome to the show. Three all three seven one three Talks seven one three eight two five five. This hour brought to you by Waterpros dot Net. Paul the Waterman is with us. Paul, let's talk about Somebody wants to know they text a good question for him? Yeah, they text me on my Google number seven four seven nine eighty. If you guys want to text me, you can. Somebody wants to know does a whole house water softener need to bypass the sprinkler lines, or do you just you

know and go ahead, So what do you do about that? It's a good idea to do that, so you're not wasting it, right, correct, it won't So what with soft water? Treated water? Filtered water won't kill the grass, but it's absent of food that the grass needs or your lawn, the trees, you know, drip drip lines. So something that you know, that's what we try to do, is installed bypassed per What about okay, that's what it's asking. And then what about potassium water softeners?

What do you know about those? They're the same as regular water softeners that some companies over indulge and say that this is a potassium based system. All units can use potassium. The problem is potassium is very expensive and you have to so why would you use potassium? Let's say nothing else? Because folks they misunderstand how a software operates. So people think that you're putting salt. If a water soften uses water softing salt, you're putting salt in the

water and you're not doing that. So then other companies try to, you know, create this illusion. While you use potassium and potassium, the process is the same. You have to use more potassium than water softing salt. And people have to understand the by product of a water softener is sodium by carbonate baking soda. So why are people so concerned with the salt? Are they assuming if you wash the filters with salt, salt gets into your water.

So salt is a sailing the soft rates right, So people are under the false impression that you're putting salt into the water, and that's not the case. It's only put into the water used to rinse the filter. That during the backwashing process. It's an exchange process. The resin grabs the hardness, so then the hardness and the chloride go down the drain. So the byproduct of a water softener is either sodium and the water stays without sodium.

Correct, So you're going to have either sodium by carbonate, which is baking soda if you use water softing salt, or potassium carbonate if you use potassium. Mark you had a question. He's gonna think I'm kidding, but I'm not. Someone emailed us and sent me a link to an article from the Guardian. Listen to this man. The study has found significant levels of microplastics and four out of five men going through a rectile dysfunction and they're finding the

microplastics and the penis. Is that true? First? But first I have a question, where do you find it in the water supply? All you no, but where in the penis? Like if you go to a doctor for viagar or something, does he say, let me check your penis for plastics. It's in the blood, vessels, microplastics. Microplastics has penetrated every aspect of the human body. Is in the brain, in the penis, veins, artery, is exactly correct. So microplastics is in the water supply.

Every every major body of water has microplastics. So we're drinking microplastics and it's lodging in our systems. Absolutely, we're eating We're eating microplastics. We're breathing microplastics. Absolutely correct. So this is this is an issue where every microplastics. My concern down the road is that it's even going to be responsible for birth defects. Now it says it's leading it could lead to smooth muscle

dysfunction, which of course is which contributes to a rectile dysfunction. So that is I see the article, Mark, I thought you were joking it says they go it says, it says there. The microplastics go there because of how much blood flow there is and how spongy the organ is. It's really crazy to think of it in those terms. Well, the bigger issue for me is people who have stents in any aspect of the body for blood flow.

Microplastics can cause, you know, a concern because they can build up within that stent, they get trapped in fatty tissue, they can get trapped in cholesterol. You know, Deputy doc, if you remember what was a couple months ago, first you know, told us that he saw the story online because the microplastics win the placenta, and since then they found that they're in every aspect of the human body. Wow, So how do you get

around that? I mean, obviously you want to filter the water you drink in your house, but are you how would you even be safe buying bottled water? Well, you can't be saved buying bottle water because bottle water has, because of their manufacturing practices, has microplastics. They have even nanoparticles of the of the filter system are in bottle water. So with my purified water pole, I use it now if I put it in the wrong container.

Could I still leach plastics? No, I don't think you can leach plastics if you put it in a plastic container. Okay, it's something that microplastics are that separate. Microplastics are an environment based upon deterioration and landfills, deterioration, contamination, so then it's on runoff and everything. Right. They don't they don't, they don't break down, tom, they don't go away. They just get small microplastics. Absolutely, they do, hundred percent. The

research I'm doing is shows that. Knowing that, but the next big issue on top of that is going to be the pharmaceutical the component that we're going to have to be dealing with too. Yeah, and that's micro pharmaceuticals because pharmaceuticals are not being completely removed from municipal water. That's right, And every their study is done right now in Colorado that every major over the counter pharmaceutical that you use is in our water supply. See here's what I've said before,

and I'll say it again. There's no way that you can be proactive with your health by organic have supplements and care about your body without looking at your water. Absolutely correct. I mean that's I mean come on, it's the most important thing. That every aspect of life is water. What we eat is water, the vegetables, the meat and everything, even the plastic wrap. Now Tom that they put our meat products. They're saying that we can get microplastics from That's crazy. Now, Joe Marie, you have an

issue with a product you bought? Uh, tell us about it. Well, it's the Keto product. What is it? Is it Keto as in low carb keto? Is that what you're talking about? You? They're Keto gummies? Yeah? But has been peting it and it's Keto gummies to lose weight. Okay, So it is okay, Keto gum. And by the way, is it supposed to put your body into ketosis? I believe so. Yes. And who was promoting it? I see them all over the internet Keto gummies? Yeah? And who was tank? Initially it was on

Shark Tank And Kelly Clarkson is a big push Oh, Kelly Clarkson. So what do you not like about? It doesn't work? And I got the wrong stuff. Apparently they sent me the wrong product. And in the process of all this, she's been fighting because she talked about scams and she's fighting it in court and whatnot. Wait, so she's fighting it. Kelly Clarkson is actually fighting against them apparently. Yes, this is what she claims on Facebook. Okay, now, I tried. I tried to call it shark

tank, shark tank. The numbers are no good. I ended up talking to someone from shark Ninja. She googled the numbers and tried to find shark tank. Couldn't get a number for me. In the process of this, I have containers sitting here on my account. Do you know, let me explain something to you. Do you know they're misusing the word keto on purpose, But do you know what ketosis is and why people try to get into katosis. It has to do with weight loss, and it has to do

with sugar. Okay, of your sugar in your body. What ketosis is, it's a very I'm gonna give you a one sentence explanation. It's burning fat for energy instead of glucose. That's it. Okay. Now, for years we've been told that katosis is bad for you. And it's not bad for you. Okay, it's not. They said the ketones are bad because it breaks down everything in your body, and it doesn't. It does Okay, it does break down fat, and it's there's nothing wrong with ketones.

Okay, there's nothing wrong with it. And and but glucose and sugar which is made well, you eat a lot of it, but it's manufactured by your liver. And it was only meant to be like a booster. So when you were being chased, when you were being chased by a wild animal or a foe, you would use fat as normal energy and then the glucose would be like nitrous oxide or like a boost, and it would give you a boost of energy when needed, and it would be triggered by the liver

and through adrenaline, and that's what got you extra energy. But through the years, what we did was we shortcut our systems and we started using glucose as the primary fuel and fat as a secondary fuel. And the problem is our numbskull moronic doctors, most of them who don't have a clue about nutrition

or proactive health. Most of them are acute medics who go after symptoms, and the problem is is they were trained that if you go into katosis, it is a stressor on your body because your body is saying there's no food. We got to use fat and that's exactly what your body is saying, and it's supposed to be saying that. By putting your body into what's called a famine set where you burn, you burn through katosis, your body actually

also goes into a repair and maintenance mode, which triggers longevity. It's a long story, but the bottom line is this. There is nothing you can do to throw your body into katosis with the so called gummies. There is not one that works or one there's not one keytne supplement that actually creates keytnes in your system. It's all a big giant ripoff. That's it in a nutshell. It's a right. Is there any way to stop some of these

people? There's an ad online right now on Facebook and it shows her and she's holding a document. Anyway, it gives them. The only way you can stop you can stop these people from lying to you about these supplements and things is if somehow you got the government to believe that they're fighting against the COVID vaccine, then they would shut them down. Other than that, the government doesn't care what you do. All they care about is what they push,

and the government pushes big pharma. So if you were fighting against big pharma. The government would come to the big farmer's rescue and try to shut down anything that threatens big pharma or threatens vaccines. But the fact that this doesn't threaten anyone, the government doesn't care. Now, every once in a

while, the FDA does raid certain things that make certain claims. They do, I must admit that, But most of the time, if something is generally recognized as safe, they kind of turn a blind eye to false claims. They really do. And Tom, these supplements are not SAD, They're not gone. They don't go through the FDA. That's one of the biggest problems is that they're not FDA approved because they consider it supplements and not drugs.

That's what I said, generally approved as safe. They call it DOC and if it falls under that grass certification, they sometimes don't mess with it. We'll see this on the SAD. She has a document that she holds and as I wrote down the FDA number, and the guy is local here in Aurora, and it really ticks me off because I brought it up and apparently it's an address and everything out of his home that he's selling this stuff. Okay, now listen now, listen, let me explain something. When

it comes to external ketones. Okay, that we take that we want sometimes just to be completely transparent here. Sometimes those external keytnes can provide your body with a trick. It's it's like almost like almost like a homeopathic response, and it can trick your body sometimes into encouraging katosis. But you must accompany it with low carb diet or low sugar diet. It kind of helps you stay in ketosis. It can reach it, it can, it absolutely can.

Well I'm saying that's what the claim is. I mean, I've never tried them, but it makes that part clear. What does it say on the bottle as far as the contents, not much? You know, they sell So you guys, no, this guy might be selling his brand out of his house. But you can go into Costco, Walmart, Walgreens anywhere in the world and buy the things. Yeah you can. Well, what do you say, pull the carbohydrates, pull the sugars, h apple, cider, vinegar. Doc. It doesn't really dock it. It doesn't make

claims on the label of that SNG. I'm just curious what was in it? That's all. Oh, it's not nothing, nothing to be you know, not to worry about taking us. Mostly that's a lot of natural stuff with apple cider, vinegar and stuff. Hell, you can get that at the grocery store. Yeah, we we listen, hold on, we got to take this break. And I'm Tom Martinez. We have more coming up.

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zero sixteen twenty two. Hi Tom Martino, you're troubleshooterer three oh three seven one three talks seven one three eight two five five Oh man, we have some follow ups. Here's the bottom line, Joe Marie, there's nothing we can say about this keto thing, because everything I can say is this, What are you looking for? Are you looking to get money back? What are you looking for well, I don't. It's not so much about the money right now. It's about this continued sawa that goes on as far as

they promote and they give you places to order more from. I just love to shut it down. I mean, well, you know what, though, that's just one of so many. As I said, they're not going to shut it down. Listen, our government is so swamped with these supplements and these claims of all kinds of stuff. My goodness, there are so many false claims out there. I agree as I said, they truly, I mean this sincerely. They will not go after people doing this unless it

threatens their benefactors. And their benefactors are big pharma and all of that. I'm serious. It's not a conspiracy theory. It's the truth. I mean, if if if Pfizer or another drug company complained to the government about like, hey, this Katosa's thing is cutting down on our sales of semiglutide or some other weight loss up or weight loss drug, then they might go after the Keto people. But they will not go after They do not go after

supplement people. People think they do go after supplement people to protect the public. They do not. The FDA is the Food and Drug Administration and what it should be called. It should be called the food and drug promoter of big pharma and big farms. And if people after where's who they go after for food? They go after people who do non GMO foods and healthy organic

foods. They go after them and say, you must boil your honey, you must pasteurize your dairy products, you must add GMOs, or you must add these additives and these artificial ingredients. You are not allowed to do anything

healthy that competes with our big corporate farms. You think I'm kidding. In fact, if you have a private farm next door to a big corporate farm and their seeds happen to blow in the air, or if it's pollenized by bees naturally and your farm happens to take on some of the GMOs that were used in the corporate farm, the corporate farm can sue the private farm for infringing on their patented GMO formulas. Did you know that I swear to God,

when you look into this stuff you will think. You won't think I'm crazy. Here's the next thing, so they protect that's the food part of the Food and Drug Administration as far as the drug part of the Food and Drug Administration, they protect big pharma from anything natural that can do the same thing. Any If you propose something that can do it naturally and big Pharma is selling a product that does it artificially, they will go after it.

If it's not competing with big Pharma, they will not go after it. If you look at the pattern of the FDA, you will find that they go after small natural, organic farmers, supplements and other things that compete with corporate farms, GMOs and big pharma. The Food and Drug Administration perpetuates all of that. It used to be just the opposite, but it's no longer that way. No longer that way. Right now they are in it to promote and market and to really lift up all of those agencies. That's what

they're doing. They're in bed with them, and that's just the way it is. Unfortunately, so you can't shut him down, that's the answer. You can't shut him down. Now there are some people in government now. It used to be it used to be that progressive liberal people were all for natural, holistic all of the natural, organic, holistic, wonderful health things, and conservatives were more like traditional somehow I think I woke up in bizarro

universe. That's what happened to me because I used to protest against big pharma and big government and mandatory this and mandatory that I use, and censorship. I used to protest against that, and I was called a screaming liberal.

Then over the years, I kind of must have gone into a coma, and I woke up in a bizarro universe where those ideals of free speech and anti big government and anti pharma and anti you know, all of this other stuff became a conservative value, and instead of being called a crazy liberal, I was then called a crazy conservative. So I don't know how it happened. I never changed anything. I never changed my beliefs, and I went

from being supposedly being called this to being called that. Don't know how it happened, So it's I call it bizarro universe. You'll never get rid. You will never get rid of phony supplements unless they compete with Pfizer. Okay, there you go. Three zero three seven one three talk seven one three eight two five five. By the way, I think I thanked you for calling several times, but then again, that's okay, we have more coming

right up. Go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance checkup free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three all three seven to seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three all

three nine two zero sixteen twenty two. I'm Tom Martino. You're troubleshooter. I'm just answering a text. Someone wants to know they have vinyl sighting. It was destroyed in a storm. What would you recommend is good replacement? I recommend stucco. Listen stucco, even on small homes. It's not that expensive, and man, will it enhance the value of your home? You be shocked. It's not as expensive as you think it's and when you consider

it's little or no maintenance. Now, if you had to go with anything else, I would go with a steel coated a vinyl coated steel, not just vinyl, but vinyl coded steel and Genesis, by the way, does the stucco. They do a great job. They also do the other siding Genesis Total Exteriors dot Com. Uh, they're they're great at that. Now I want to go to the phones people at Midwaity. We have also Paul the Waterman. Somebody wants to know about nanoplastics real quick, Paul. They

want to know ken it. What about well water? Yeah? Absolutely, nanoplastics can contaminate well water. Why because of runoff and all of that. Absolutely correct, Nanoplasts fall and all right, nanoplastics are absolutely in every single major body water here in Colorado. Coloradleston University went out they tested and tested positive for nanoplastics. So not only is p files forever chemicals and issue and well water, but they have the same problems we do. Is it too

late to turn the corner and get rid of them? I mean, come on, this sounds like I think, well it is. I mean it's nanos don't go away, they don't disappear, they just get smaller from the deterioration of all the plastics we've been using. Absolutely correct, Okay, So I want to go somewhere with this and that those are based on petroleum based products plastics. Okay, so we are overdoing it. We are overdoing it, remember when we're I mean, there's balance. What I'm talking about this

is ecology is important. Ecology, environmentalism is important to an extent. I mean, you can go crazy with that stuff, but it is important that we take good care of our environment because we are poisoning it. Absolutely correct. Not only that, but think about this. We don't recycle plastics. I mean, I mean because there's too much of them getting the landfills and so, I mean when we were kids, glass bottles were recyclable. Now

they broke down, that's right. But now we're in a situation where you've got generations of those plastics to the point where fish are breathing them in in the waters, even fish too. Right, there's in the oceans. This is a globe. I don't think if you went out to the middle of the ocean, would there be nanoplastics. Oh yeah, absolutely? Come on, think about the Think about the island of plastics that they found floating in the ocean, all the plastic bottles. What do you think New York does

with their garbage? They dump it in the ocean. God it's kind of scary. Actually. Now I want to talk to uh Ray about his car warranty. Ray, what's going on? Yes? Or I've my car wheeled down? I've got one of them protection plans? Yeah? Now, Ray, what kind of protection plan do you have? Oh? They said I had the premium one and car. Okay, but but when? What I mean is this when did you get it? You have a twenty ten I see on here Chevy Traverse. Yeah, I've had about round a year.

You've had the traversy year? Or the plan? I had it before before I got the plan? Okay? So you have how many miles on your twenty ten Chevy Traverse? Wow? One can? And when? And you bought this plan last year? Yeah? The plan isn't giving me a problem? The shop what is? They approved it? The thing is my friend, They wouldn't answer the phone. Fin My son finally got ahold of them Friday and they told him that the car would be ready by the end of

this week. Oh so you're what what protection plan do you have? Have? Carshield? And it actually approved? What kind of I'm anxious to hear this? An engine? What an engine? An entire engine? What happened? To your engine. I don't know. I just seated up and they approved a new engine. Yes, the shop, and they're supposed to be putting that in and everything and uh. And then when my son talked to him, he wanted to see enough. He just wanted an update about the

car. He whoodn't it might be ready. They told him that I would have to take eight hundred dollars in and I called car Shield. I didn't call the shop. I called car Shield and I asked, and he said said, no, you have a premium plan. You have no out of pocket expenses except for your deductible. And your deductible is one hundred and fifty dollars. Okay, what's the name of the shop. I don't have it

right with me because I'm blind. I have a car and I'm blind, but someone drives it for me. No, I get it now, and now I want you took it to one Let me get this straight. Now, you took it to a shop who wants you to pay eight hundred dollars. Yes, they actually came and picked it up because they told me I had it's voice of shops wherever I wanted. And I said, well, now I get it. All, but they want eight hundred dollars and your

deductible is how much? One fifty? But did you ask why they I guess they told my son that the that the plan wasn't covering at all, but it proved it. You know, you know, I do not have a contract with the shop. I never signed anything with the shop. And uh, the shop when when they picked it up, they called me and they told me that they would take care of everything. But now they're wanting more money. Well, we got to figure out. There must be a

reason I need to get Who can we talk? I mean, how do we find the name of the shop and who you're dealing with over there? I'm gonna have to call you back with that because I can't see right now and my son had to leave. When is your son going to be back? Ray? When is your son going to be be back? He'll be back this evening, but he probably can be here tomorrow. But when when I what? I wanted to see where I stand because I ran into a

problem like this before. Well, you know, Ray, we'll be happy to tell you that we need to know the copy of your plan with Carshield. Maybe someone you've dealt with a car shield that you talk to. I'd also want to know the name of the shop. See, we just need these basics and we'll help walk you through it. You don't have to worry about it. We'll help you, Okay. So Kaschina, who should we give this to? Chopper? Is he around? He is not, unfortunately

taking cases today, but we do have doc here. No, no, but doc, I've loaded them up. I think I really would like to get so they don't have to get on this today. But because he has to get with his son and we just need to sort through this, so let's give it to someone I'm not even sure is gear Head around still? Yes, I mean let's give it to someone who can at least get the

basic information and find out why this discrepancy. Okay, So just let me know who your give it to. A eventually here and I'll mark it down. But I think we need to help this guy out. So ray hold on three all three, seven to one, three talks seven to one three eight two five five. Now, Kyle, what kind of bad car purchase did you make? I didn't make it. I have a friend that made it two years ago. Two years ago. Was it a newer used car?

It was a used car. All right, You hang on, Kyle, come right back to you go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance checkup free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three all three

seven to seven to one. Help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Tom Martino your Troubleshooter three all three seven one three talks seven one three eight two five five all right, So, Kyle, two years ago a friend bought a car, a used car. What's going on with it? Oh, it's a twenty fourteen Nissa Morano. Yeah, she lives in Utah, Salt Lake City.

At the time, she got it from a carmac which was shipped here from Loveland out there. At the time she paid had like eighty thousand miles. She paid about twenty one thousand for it. Twenty one, twenty one thousand, and she's so seventeen on it now, but now the car is worth barely seven thousand dollars. She haven't trying to figure out what we're turning to where her options are. Well, okay, let me get this straight. She bought the car for twenty one thousand dollars. Yeah, and it

was two years ago. Yeah, okay, And what are you calling about the fact that it depreciated or that she paid too much? Yeah? Maybe that she paid too much depreciate, you know, I went down in prak Off. But I'm trying to figure out what kind of options does she have to help herself out, because that's that's a ten thousand dollars difference, so that she's trying to figure out what she can do, Well, how does she know? Okay, when she bought it. She bought it two years

ago, So what why did she pay twenty one thousand? What went into that price? Did she trade? Did she trade hold on? Did she trade in a car? I'm not I'm not sure she did. I do know she also got one of those warranties through car Kile. Here's what could have happened. Okay, I'm going to give you different possibilities. One, she could have paid too much for the car, plain and simple, and then put too many add ons and put too many add ons number one.

Number two, she could have traded in a car that had negative equity that was added to this either way. Either way, there's no recourse for paying too much. No, so, whatever the car's worth, now, what is it worth? You just roughed like okay, and what is she Okay? Hold on, we'll come back. Go with a sure thing Denver's Best

roofer Excel Roofing dot com. You don't pay a cent until you're contenth time for an insurance checkup free, no obligation in comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three oh three seven to seven to one help. You'll think you're his only carus when you choose Frank Duran the real estate Man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two. Ripped You need advice?

Who you don't have? Come running just as as we can. Shooter's gonna help. Come Man Dix is the Troubleshooter show. No Tom Martino. Hi, Tom Martino here, and I thank you for joining me. Honest to God, we love doing what we do. This hour brought to you by Frank Duran, the real estateman dot com. So Frank Duran will do in a market valuation of your home for the asking. So many people wonder what my house self for what's going on. He'll take into consideration all elements

and give you honest to God advice free of charge. It's complimentary service from somebody who is solid ranked around the real estate man dot com three oh three nine two zero sixteen twenty two. Let's go to the phones. I got Paul the waterman with mewaterpros dot net. We've been talking a little bit about water, microplastics, filtering your water. It goes without saying, in my opinion, everyone should have a water system of some kind. And I want

to say something real quick here with Paul. Paul, I'd venture to say, and you might think I'm crazy, but you can damn near do your laundry without detergent absolutely correct. How what I mean I mean that sincerely? I mean I have done with soft water things you wouldn't believe. Soft water breaks down dirt it's just like zero rest. That's what they do. So zero res uses the same in cleaning your carpet and gets rid of stains.

What do you think that the clean water? You know, after you showed me the demonstration where I took some of your water and I put took supergloff my hands, I swear to you, I'm thinking now of getting it at my hangar because I take water from here to there. I swear to you, I use it now instead of chemicals. It's I cannot believe the cleaning

power of water. Water. Water is very aggressive when you have clean water, So it's going to attack anything aggressive in a good way, not in a Coca Cola way, right, And so what it means is is that food stains are organic stains. Water is going to break down and it must be really good for your digestive track and all of that. Seriously health wise, Well, you know the water that you drink here, you know at your studio, Okay, So it's acidic water, and it matches where your

stomach. Your stomach's acidic. So you know, any any of this alkaline water and and maybe deputy docum Way and anything that has a higher level of pH or counterbalancing to what your stomach acid is. Yeah, so what our old water? Does it enhance flavors because it attacks the flavors because it breaks everything down. Wow, all right, now let's go back to the phone. Now, Kyle said his friend bought a car, and we got to get to the bottom line. But there may not be anything illegal going on.

But she bought a car, a twenty fourteen Nissan two years ago. She paid twenty one grand. Now the car's worth seventy two hundred. What does she owe on the car? Right now? Do you know she owes about seventeen thousand on the car? Okay, Now, what I want to know is this is the car running right? Running? Well? Yes? And no, she's had some issues with it. I did find out though, she did not trade in the vehicle, so I think she find him the whole thing. Okay. Now, it's very possible she paid too much.

If she owes seventeen grand, I wouldn't know. But even if she did, there's no law against people being cheated. I don't mean that, of course, There's there's no law against people being you know what, You don't call it cheated, but being snow jobs, you know, what I mean, and to paying too much and it might be unconscionable. I don't know what that was worth. But here's here's what I can tell you. Okay, there's only a few ways out of a bad deal. Okay,

I'm gonna I'm gonna give him to you. And I tell this to young people because I've had young people. Actually their first bout with bad credit or with with bad financing and finances that throws them into a tizzy is a car purchase. I had one kid who bought a car and he paid over paid for it, and then he got tired of it and it wasn't running right. So he had this old car and he then had it to trade it

in and he had to put negative equity into the next car. So he ended up doing this two or three times to get out of bad cars. He ended up with an old, old piece of crap for which he owed twenty three thousand dollars. Now the car was worth four or five thousand, because he kept having to buy other cars and he had to keep refinancing the negative equity into the next car. So with twenty three thousand dollars in what he owed and a four thousand dollars asset. This man was upside down more

than sixteen thousand dollars, more so like seventeen or eighteen thousand. There was only a couple ways out of it. One would be to keep the car and pay off everything and then when he's done, start from scratch, but that was impossible because the car wouldn't last, so he had to do a bankruptcy. So there's only two ways out that I can see. One, well, three ways really. One is to do a bankruptcy and walk away from it, or you walk away from it and if they come after you,

you do a bankruptcy. Or number two, you pay it off and drive it as long as humanly possible. After you pay it off, even if you'll just have it long enough to pay it off, then you start from scratch and do a smart purchase. At least you'll have good credit and you'll be able to buy something new and something lower priced with a good warranty. So you either pay it off or you do a bankruptcy. Or the third option, which I do not recommend, is you find a full bigger

than you to sell the car. So she's not going to have any magic way out of this. So you asked what her options are. But those are the options. That's what I figured. So I appreciate the appreciation. It's really too it's really sad. Do you see, And I'm serious? How old is she? By the way, she's thirty three? Okay? And is she in a lot of debt otherwise, not that I'm aware of. We don't really talk about financing. Okay, how do you know her?

We I've known her for a little while. We met through a mutual friend There's a reason I'm asking this. Is it like a just a platonic friendship or a romance? Is it something? Yeah? Because okay, okay, good, good, Now here's the deal. Because if it was romantic and you were ever thinking about getting involved with her, you want her to do this before. But okay now, but you still want her to know that a bankruptcy is pretty extreme, but it it is. You know,

if this car will not last, she is going to end up. You know, Let's say let's say it goes down to six thousand dollars and she owes sixteen, She's going to be ten thousand dollars upside down. If this car will not last, If the car will last it actually behooves her to keep it and to try to pay it off and be done with it. Yeah, so you know, and if you need any other help, give us a call. Sorry, it happened to her. Three zero three seven

one three talk seven one three eight two five five. Now let's talk to Sam. Sam. Sorry for the wait. What's going on with motor vehicles? Sam? Hi, Tom, So I got DUI back. I had a good interlock. When did you get a dui? Oh, back in twenty sixteen? Okay, until I had to wait until April this year to get my interlock and my license back. I went through the whole process. Hold on, hold on, are you saying are you saying that you did

not have a license since twenty sixteen? That's correct? Why why so long? It's just a it's the DUI process. Yeah yeah, Wait wait a minute, that's that's okay, that's that'sir. I know, I understand that. It just sounds extreme to me that you lost your license for more than eight years or seven years. But go ahead, anyway, what else is going on? It turns out every time I've gotten to go get my interlock

calibrated, the technician hasn't been sending in my reports. So I got a letter from the DMV saying that my license is going to be suspended again because my interlock provider has not been sending in the reports. Okay, your interlock I have. Your interlock provider is the one that is is that the one required to send in your reports? Yes? Yes? Why has he not been? According to Colorado DMV, this is an issue with all interlock providers.

They have you with them sending in your reports. Wow. So even though I've been following every thing to a t with the DMV and my interlock, making my payments, going in to get calibrated, they didn't send in the reports. So my license got suspended again. It actually did get suspended. Yeah. I got the letter on the fifth of July when everything was closed over the weekend. It's the holiday weekend. Okay, this is terrible.

Now did you call your your your interlock provider since seven thirty this morning? What do they what do they say? Do they say anything at all? Like you didn't talk to him yet? But but let me ask you this, how many reports to him I have talked? It's called Smart Smart Start interlock. That's my provider. Okay, I have talked to them and they say, oh, we didn't send in the report. How long? How many reports? Listen? I need to know some basics. How often

are they supposed to send in reports? You are supposed to go get your interlock device calibrated every sixty days. So I went in. My last calibration was May thirtieth. I have a receipt for that. They email it to you. So my next calebration would be July thirtieth. Did you only miss Here's what I need to know. Did you only miss one report? I didn't miss it. They missed it, but yeah, you know what I'm talking about, though, So only one report was missing? Okay? Now,

will did they retain it somewhere? Like? Is it inside the equipment? Is that on a hard drive? How is it retained? You know, I have no clue. You call the one eight hundred number that you're provided with for the interlock, You talk to the customer service person. They say only the administration department can do that. They try. Okay, but here's what I'm asking Sam, Sam, Here's what I need to know with the interlock device. Is it done in the sky? Is it automatically downloaded

somewhere? Or does it have to be done physically by the people who calibrated. It has to be done physically by the people that calibrated. Okay, So they they download the information and they send it to DMV under your name. Correct, and now did not happen, okay, But what I need to know and what you need to know, is that information still in the device or somewhere with them. According to them, yes, and according to them, at nine point thirty morning, they were going to send it right

off to the DMV. Now here's the way. If it's no fault of your own, and if this data is somewhere where it can be downloaded, then these people can clearly see you have been using it as required, right, I guess. But the DMV can't. What do you mean they can't because smart Start never sent it to the DMV. I get that. Here's what I'm saying. If smart Start sends it today or tomorrow, will DMV look at it and readjust the suspension? So they say, but I can't

get any confirmation that they send it. Okay, when they do send it is a sent hold on, when they do send it is a scent elect tronically, I'm assuming. So okay. And if they do send it and it's sent to DMV, is there a place you can call it DMV to see if they got it? You can try I've tried that three times today. Yeah. They DMV tells me they haven't received anything. Smart Start tells me that they've sent it, but they will not send me an even email

confirmation that they have sent it. Okay. What I'm getting at is the place that I want to go get calibrated will not answer my phone calls. I have thought. I thought you said you talked to him this morning. Well I talked to the secretary or the front desk lady, and she's that they would have their technician give me a call back. Okay. So who did tell you they sent it? Then? Someone from smart Start? Okay, So I'm a little confused. Hold on, I'm a little confused.

So you're saying that people that calibrated it are different than smart Start. So it's a third party. Okay. If you look up smart Start on Google, it's always going to be at like a mechanic shop. I get it. Are you saying are you saying that the interlock provider is smart Start but they use independent contractors? To calibrate it. Correct. But here's what I want to know. How does smart Start get the data to send to DMV. I'd assume they have some compu uter program? Should the state? Yeah?

But no, Here's what I'm asking smart Like what I signed up for they sent when I signed up for it and got it installed in my vehicle, the guy that set it up sent everything right to the DMV. I'm get into the computer sent it away and I mean the guy at the local office. So so yes, okay, So when you go to get it calibrated, That's what I'm trying to figure out. You go to a third party. Does that third party have the information or is it somehow sent to

smart Start. It's sent to smart Start, and then smart Start sends it to DMV. Correct. Okay, So if smart Start tells you they got the information and sent it in, why do you doubt them? Because I got a letter from the DMV saying that they did not send it in. It's been seventy five days since they sent it in, and in Colorado law, if you have not been serviced within seventy five days, your license gets suspended under the interlock hold. On a second, we'll come right back to

you. This is very, very weird. Hold on go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance checkup free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find

out now three all three seven to seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two. Hi Sam Martino your shooter thrill three seven one three talk seven one three A two five five. So it seems to me, Sam, that if you had an interlock and device and it was supposed to be serviced by a

third party, then it's not smart Start Interlock. Maybe the other place did you wrong, Or if smart Start says they got the information and sent it, then it's not the third party. But who is is? By the way, is smart Start Interlock the only interlock provider in the country or is that just one of many? I believe that's one of many. I actually actually used Joe Laser to get my license back. Joseph, I know, but who who's the third party? Who's the third party that starts? No,

it is smart Start like you bring it. You bring into one of these locations. It's usually a mechanic shop and they have like a smart Start. That's what I'm asking you. What mechanic shop did you go to? Yes, called Advanced Auto Glass in Highland's Ranch, Okay County Line Road. And have you ever talked to them? I've tried. I tried calling them this morning. I talked to Nicole at the front desk. I asked to speak to the smart Tart smart Start technician, and she said Jonathan, who

was the smart Start technician, would give me a callback. I have not heard back from him today. I have tried calling back the shop and they will not answer my calls. Now, okay, we need to call them then. For you, this isn't I've done everything that I need to. I get it. I get it. Like why are you being I get it? Why are you being punished for what they didn't do? I get it. You're not trying to hide anything. I mean, I totally am

on your side on this. DM so told me this is a constant problem that they will not send the reports in it from Advanced Autoglass or from smart Start, just all interlock. It doesn't matter what company it is, it's all Interlock in Colorado. They're having trouble getting reports sent in. So I'm sure I'm not the only one that's been going through this issue. This is a good one then, that we're helping with. So, Deputy Doc, are you still there? I'm here. What do you think about this?

Well, let me make one quick call to uh y maam Autoglass. I got a number for you, guys. Hold on, we're gonna do this off the air. This is really a complicated mess. Hang on, okay, three h three, Uh Doc, this is a good one. If you can help, uh, if you can help cut through the mustard for this poor guy. I mean, I can see where he's pissed off. I can see where he's pissed off. This is crap, all right? Three oh three seven one three talk seven one three two. We have a

follow up with you, Doc on on Earnest. What's going on with that one? When did Ernest call Ernest? What's going on? Okay? Hear me? Okay, I can Earnest. When did you When did you first call us? I'm trying to find your call. I think that was back in April. Tom and I had the company is called Elite Film Services, and we provided trucks to move a bunch of dirt on a project off of Federal Oh. We were We were out about one hundred thousand dollars, and

then Doc helped out. He got them on the line. We were both on the line and just the I guess the result is we got all our money, little over one hundred thousand dollars. What are you kidding me? Holy crap, get that dealer, Tom, We got it, Doc, Doc, did you hear that? Yeah, we're on a roll today. Tom. Oh upside that I tried to do it, but I think it went It didn't go off for they, But listen, I'll get it on

there. Hold on, man, tell me what they did they call you or say anything to you about it, or just it just showed up or what happened. Well, we were on the phone with Ernest this mister Mill. Can you hear me? Yeah? Yeah, go ahead, Yeah, I'm here, mister Miller and I and Doc were on the phone and we were talking, and he was pretty pretty agitated. He got really belligerent with me, threatening, and then basically after that we just kept He kept communicating

because he knew that we had you guys on the case. I told them we were gonna let go of it. Go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance checkup free no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three all three seven seven

one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Hi Tom Martino, your troubleshooter three O three seven one three talk seven one three eight two five five Shelley, what's going on? Shelley? I'm trying to find your original call here? What's

going on? Oh yeah, I talked to you on Tuesday last week and about the HOA trying to charge me the thirty thousand oh ye oh my god. Yes it was terrible. You have a leak in your condo. You know what I was wondering about you just the other day. I'm glad you called. And here's what happened. The leak in your condo damaged the floor

below and the condo below, and they're expecting you to pay. We wanted to get our insurance expert on to see why that's happening, because you said the pipe that burst was inside the wall outside of your actual condo unit. Right, No, it was in my unit. It was behind the water heater. Wait a minute, so it was inside your dry wall. Yeah, damn it. Okay, that's a whole different story. So when that

broke, where were you when that broke? I was at work. They called me and I came home on my break, so I mean, it's got it stopped. They turned the water off when they were trying to charge me. Afterwards, they said it was emergency and I wouldn't let them in. Not true. I came home. I had a friend come and stay to let the plumber in. When when you when you got called about an emergency, you went home? Yeah? I was. It was actually close

to my lunch break. So I told my boss. I said I when you went home on when you went home and entered your condo, what did you find? I couldn't see anything. I let them in. The ha president came and looked. I'm like, I don't see anything. Do you have a floor drain in that closet where the water heater is? Yeah? They saw some water, but they couldn't see. They thought it was my water heater. They like, oh, your water heater. I'm like, no, I don't think so. There was a little bit, a little

bit of water, but not much. Well, how did they find it? They finally called the plumber out was They said, we need to see a plumber come and they put those things on the wall where it detect water. And did it come? Did did they hold on? Did the plumber come the same day? He did? Yes, they had, and they had the water off through the whole building. But you said, let me get this straight. You said the water was in a pipe that was inside your condo, not hidden in the wall. Yeah, it's in the wall.

I mean it's nothing I could ever see. Well, that's what I just asked you. So it was not in your condo, Yeah, no, I mean it was. They're saying it's in my condo because it was behind my water heater. So it may have been behind your water heater, but I need a clear picture. Was it behind the dry wall which was behind your heater? Yeah, okay, pipes inside the wall. I did not realize you could be held responsible for Usually the bylaws exclude everything behind the

dry wall, and that's the hoa's responsibility. But what was the cause? What was the cause of the water break? Did they say? He said it was a rusty pipe, Paul, what would cause that corrosion? And a pipe that doesn't even make sense? Was it a copper pipe? Like I said, they never gave me any reports. I have no idea, all right, So how did they finally find it? The plumber came and

did the plumber find it? He took out my water heater and cut out a piece, so like, okay, I use those things that detect water and he cut out the drive. And how bad was the leak going on for a long time or was it going on just for a short time? Did they say? I'm not sure because the person underneath me, she was on vacation to Europe, so they only saw when somebody down there saw like water. Yeah, how long was she gone? She was gone I think

for at least a week or more working. Who's actually coming after you for the damage? Is that her insurance company? Or is it the HOA? It is the HOA because like I said, they paid it. So this new guy that I've been talking to from the new management company, he's like, I think you need to get a lawyer and go after Roqueale. But who's Rotael be paid? Who's Rotel? The first management company that they're the ones that called out that company? The okay, now, mitigation or whatever.

That's their own people. It's their own people. And I'm looking, well, wait, wait, wait when you say their own people, it's just people they deal with. No, I think this new guy from this company, he said it is part of their company. Oh sounds like Electroalsy's to me, were if the copper pipe corrodes. But here's what I need to know more than anything, that damage. You know, it did have

to be cleaned up. I don't know if they exaggerated or what was that for cleanup and repair or just clean up, clean up and repair of the downstairs unit? Right? Yes, you also have insurance? Is that correct? Yeah? And who's your insurance carrier State Farm, and State Farm says they're not car they're not covering it. They won't because they won't accept the

invoices that they gave. They want detailed invoices. I'm looking at what they what I sent, and it's not detailed it just as project manager one hundred and fifty eight an hour, five hundred and fifty dollars, restoration labor okay, restoration supervisor all that. I'm looking at it now, I hadn't looked at it before. That's total nine thousand dollars for managers and labor people to come here. Yeah, yeah, is what they're sound and your State Farm

says it's not detailed enough. Well yeah, And then she said she was like, she said, I mean I get that. She's like, why weren't we called out immediately? And I told her, I'm like, because I thought it was covered under a master policy. But you're supposed to cover. You're supposed to call with any damage like that. I mean, even if it's not covered, you're supposed to call hold on, hold on.

Now, Katchina, I don't know my notes here said the next time we got her on, we were gonna have compass on, so, uh, I need some insurance experts here. Okay. I don't know if we're going to have time to talk to Compass, but see if we can get a quick comment from them. And then I also want to talk to Matt Stanford over at and we can't do this today, but I want to get Paragon Services, a public adjuster on to talk about this. There's a lot of

avenues I think we can go through to get her covered. I'm Tom Martine. We have more coming up. Go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until your content time for an insurance checkup free, no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three oh three seven seven one

help. You'll think you're his only customer when you choose Frank durand the Realestateman dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two