The Troubleshooter 6-28-24

Ripped news. You needed that who you don't have to come running sustass as we can show. Shooter's gonna help come. Man, this is the Troubleshooter Show. No Toohn Martinez. Welcome, Welcome to the show, the only show of it's kind. You know that we talked about everything, and my goodness, it would not be good if I didn't start out by saying, holy crap, did you see that crap show last night? My goodness, I cannot believe that man is running the country right now, Joe Biden.

That had to be the worst performance that anybody has ever done in a debate, including myself in middle school. I have never seen anything like it. I couldn't understand some of the sentences he was trying to put together. And I know there's people right now going this is a consumer show. You shouldn't be talking. Listen. If there's not a bigger consumer problem than that man in the White House, I don't know what is Imagine if we got attacked

right now now. Granted we're probably not going to get attacked, but my goodness, this man he can't do anything. I've never seen anything like it. We all knew he was bad. Did we know he was that bad. I mean, this is absolutely incredible. This man, this man, Joe Biden, is running our country right now. My mouth kept dropping last night. I didn't want to see him do good, but my god, I didn't realize he was that bad. We've heard it, we've seen it.

We were told they were deep fakes or cheap fakes or whatever they're calling them these days, But my goodness, I have never seen anything like it. This man has his finger on the button. Actually he doesn't. I'm really curious who is making the decision to send money to other countries right now? Who's deciding what weapons we send where? It's not him, There's no

way it can be him. I'm absolutely amazed this man is running for president and anybody, I don't care if you're a a never Trumper, I don't care if you're the lefty of left. My god, the man is also You might like some of his policies and what he's trying to get done, But more importantly, he's a commander in chief. And this guy can't string a sentence together. Now, is it just me? Honest to goodness,

is it just me? Buck saw that Buck? Every news outlet, even CNN, every Democratic outlet has said that it was a dissessor depity doc. I can't believe it. Did you watch it in its entirety? I like a train wreck. I watched the first forty five minutes and then it became too painful to watch. Biden. I felt so sorry for the guy. You know what, that is a problem right there. I can't imagine anybody would give a commander in chief pity a pity vote. I mean, it

was absolutely crazy. Hey, by the way, it is car Day. I want to I want to throw the phone number out there. I had to open up with that. We solve problems, answer questions, and take complaints. We deal with consumer issues to the tune of over three hundred million dollars in cash, merchandise exchanges and refunds directly due to this show. I mean, think about that, A forty plus year show on the air helping

consumers for free. And I've got an update I'm going to talk about in a little bit that is so incredible that you're just not gonna believe it. If you heard the original call, and I'll go into it in a little bit, You're not gonna believe what we got done. For this guy and how inept a certain dealership is, and I'm going to point out how bad they are. I cannot believe how bad, how bad this Dodge dealership is. It's amazing me in a small nutshell. They told him he needed a

new engine. Then they flagged his truck so he had no warranty. It was a twenty twenty three with like twenty thousand miles thirty five hundred diesel. They said it's not under warranty because of your neglect. There's only three courts of oil in it, and you burned out your engine, so they flagged it in the warranty system for Dodge, so he couldn't even bring it anywhere else. For a second opinion, when you hear what actually happened, it's

mind blowing. You're not gonna believe how bad the stealership is. In fact, in my opinion, they're crooks. One hundred percent crooks. That's my opinion. But I'm telling you it's a bad, bad deal. Now it is car day, Jeff Vic, how are you doing? I see you're there in the mothership. I'll still short fight and ugly Mark. I don't change much man. Rod Greer with JFR Cars, Jeff VIC Transmissions Denver dot Com or of of course Camera Transmission. And then we've got a new referral

list member. When we get a new members signed up, we usually bring them in on different days. And of course they are Action Automotive Service and Griffin Ash is a representative. Hey Griffin, what do you do down there? What is your role at Action Automotive Service in Colorado Springs? Yeah, I'm the shop foreman and we do it all over there. What do you do? I mean, you do what oil changes, break jobs? You guys rebuild engines? What do you do? Yeah, so we do your

regular automotive maintenance, oil changes breaks. Right now, we've got a nineteen sixty eight cougar in there that we converted to fuel injection. We've got a sixty eight charger in there that we just did some tune up work on. It was in a storage container for twenty years. Wow. Yeah, we brings up a question any of you jump in here. But when you have a vehicle that's sat for twenty years, doesn't all the rubber go bad? And I don't mean just the tires, I mean like little rings for the

air conditioner. I mean what happens when something literally sits for twenty years. Guys, we went ahead and replaced the gas tank in it, put a new carbon it, and replace the break hoses. Wow. Yeah, right. There will be things that come down pike, you know, just you know, you'll notice a little leaks, so you're gonna have to address coming down. You're gonna have little quarks as you're gonna have to address for a little while before that thing's fully back up to speed. All right, listen,

I'd be crazy not to ask you, guys this. And Anthony's got an issue with a repossession. We got a problem with the contractor. By the way, if you've been ripped off for taking advantage of three zero three seven one three A two five five three zero three seven one three talk, don't forget three oh three. Martino works on and off the air. You can always email us to help at troubleshooter dot com. But guys, we already heard from Deputy Doc. What did you make Jeff Viake? What did

you make of that debate? Did you watch it? Yeah? No, I think the biggest thing was that Trump contained himself, you know, knack like an adolescent, you know, So he came across pretty good. When Biden it was his to lose. Ugh, I mean, it's pretty sad. I started thinking, this guy forget about his hands on the button. That goes a little crazy. Although it's true. I start thinking the decisions aid right now behind closed doors. I want to know who's making them.

I mean, is it his wife? I mean, someone's got to be making them. That guy, I swear I've never At one point they were talking about I think abortion, and then it went in. He started rambling about the border and one of the girls he got killed, and then all of a sudden it turned into something I don't even know what he was saying. He said, all these people get raped by their brothers and sisters and their mother or something. I literally had no idea. At one point Trump

looked over they asked him to respond. He goes, I have no idea what he said. But he did it with dignity, didn't he. I mean, he actually did it without, you know, calling the guy out for falling on his face. Rod Greer, what'd you think, man? I kind of feel the same way. It was kind of embarrassing and sad. You know. I was thinking about the wife, Biden wife and I think, man, why would you let your husband get up there and not

protect him? You know, I think what was amazing is my understanding is he had sixteen people for the last week, had him locked up at Camp David or someplace, some airport hangar or wherever. They had him for a week's straight. All he did was practice for a week straight. My god, imagine if he didn't practice. I don't think he would have woke up. It's really sad. It's really sad. Griffin, you got an opinion on it. You're new to the show. Occasionally I'll ask stuff like that

of you. Yeah, my understanding was that there was a two minute delay on it, so we may not have even seen the worst of your conspiracy. Come on, that's what I understood. I think that's conspiracy. Man. I don't know if I'm sure there was some form of delay, but I will say this. I will definitely say this, and I can't believe I'm saying it. CNN. I thought did a great job, you know.

I think they slammed it a little, a little towards Biden, but honestly, I think they did a great job, and I'm I was pretty impressed by that. Why I think the questions were good, were pretty reasonable. They were I sort of got I thought they were gonna just start out

with abortion and then go drake directly into January sixth. Oh. By the way, Supreme Court today guys said that the charges, some of the charges they brought up against Trump won't apply not only to him, but to like one hundred and fifty or two hundred other people, some of which that are in jail right now. You know, these people are so corrupt in office right now. I just can't get over it. I, honest to God,

can't believe how corrupt this society's coming from. And I'm not gonna say it's just on the last I mean, we have mayors occasionally that have cash and crack in their freezers, you name it. It's happened. It's on both sides. We need to take this country back. But now now I'm going to do this. Let's go to Anthony. Anthony, you got a problem with repossession. Tell me your car was taken back. What happened, Anthony? Okay, Well, what happened is no excuse. I've been back

and forth in the hospital my diabetes and some caesars. I've been having if I haven't worked, like said, and fine, but I do have I have saving I have a credit cards and all that. So I had missed one payment, just one, and when he got to the second payment, we didn't get a we got called, we didn't get like a letter. Then they're going to repossess anything. If I had woken up, my daughter says, there's someone towing your truck. Hey, Anthony, I'm a little

confused. Hold on, I'm confused. On one thing. You said you missed one payment, but then you went on to say then the second payment. So did you end up literally missing that second payment and they repot it like right then and there, right right, I said, in there, yes, And they said we could do a reinstatement, which I said, I'd never been in this problem before. And they were like, okay,

we could. You have to pay the full price of the car now, which is thirty seven thousand, And I was like, well, my payments for only four eighty. I could make false the payments right now. I could make a third payment, and I could pay the poh and fee, And she goes, okay, well do all this stuff you need to send me your I had to send them a proof of in turn for the car where I live. So how much was the total they told you to pay to get caught up a real statement to They say, I couldn't do nothing

if it's a reinstatement. They said I would have to make the two payments and the toke trust see, which I was happy. I was like, well, this is gonna work out. Okay, So what's the problem. You were happy with that, but something didn't go right? What happened? Yeah? I feel we're trying to figure out, you know, like I said, nine, excuse my daughter. I know she was like before on like two payments, three payments, and they worked, Antony, please please

help me. Hold on, let me ask this in a different way. Okay, they told you yes or no. They told you to make the two payments, plus you'd pay for the REPO fees. Is that correct? Yes? But they said i'd have to see if I got reinstated before that happened. Okay, So before that's okay? And I had to send them all this stuff. Yeah, so we send them all this stuff besides proof of insurance? What other stuff like proof of a job. Are they trying to get you another loan? What are they trying to do. Yeah,

that's what I think they're trying to do. They were type of after I send them everything. We gave them everything, the insurance for the car, like rids, three references, We gave them a public service. But we get them everything they asked for. I called them fifteen minutes later, and I got a call back and goes, yeah, we looked over your your request and we denied it. And I go, why is it denial?

What did they deny it based upon? What did they tell you? They told my wife that it wasn't it was not enough funds and I and I send them like my bank payment, which I have like a couple grand in there, and I wait, wait, Anthony, not enough funds In other words, you don't make enough cash flow or enough per month to actually quality five for a new loan. Yeah, and I was already yes, And I was already you know, and we make more money now? Actually,

figure mind, how much did you owe on this vehicle? Thirty thirty one thousand, and what's it worth? I'm trying to figure out why they won't accept your money. Do you have a lot of equity in this? And they decided they're gonna just take it and sell it. I mean, what, what do you think's happening? I think what's happening now? And I just might sound a little weird, but I was thinking the lady that was helping us, because they said when they auction these cars off that they come

back for me for whatever. If they auction for like their deficiency. But if they don't think you can make payments, my god, they don't think you're gonna you're gonna be able to pay off the vehicle or go after you for the deficiency. But hold on a second, let's take a quick break, come back and analyze this a little more. I got to figure exactly where it's at and who to put on it. Go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're

content. Time for an insurance checkup, free no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three all three seven to seven to one help. You'll think you're his only customer when you choose Frank durand the Real estate Man dot com to list your home with Remax Alliance three All three nine two zero sixteen twenty two. Frank Durand the

real estate Man. You want the best realtor in Colorado who sells more homes than anybody else Denver Metro for more money, you want to check out Frank Durand homes dot com. I have personally used Frank numerous times, and every single time he has done such a bang up job. It's crazy, and he's one of the nicest guys in the world, but he's a sneaker. And what I mean by that that is he sneaks up on who he's negotiating with and just beats the heck out of them, simple as that. Frank

Duranholmes dot com. I want to go back to Anthony. Anthony's vehicle. He missed one payment, missed the second payment, and then they repote it Anthony. What I want to understand right now is where does it sit. Are they simply saying we're not going to give you the vehicle back because we're afraid you're not going to pay us anymore. Yeah, Yeah, that's basically how I feel it is, Well, it doesn't matter how you feel, is that? Is that what they're saying that's exactly what. Okay, hold

on now, Rod Greer with JFR cars, you guys sell cars. I don't know if you hold paper, Rod, I don't know if JFR actually does in house loans, nor do we really care. Well, okay, let me ask you this. Not that you guys would repo a vehicle after two payments, but if you wanted to, what does a typical agreement say when someone buys a car with a loan? I don't care if it's a credit union or you guys, what have you seen when can they repoe it?

I would guess they could repoe it after two mispayments without blake and maybe even one mispack. I think you can actually repo after a month's time because you brought the contract. Yeah, that's it. And that's what I'm afraid is going on with Anthony. Anthony, what kind of vehicle is this? It is a Stinger, Hondai's Stinger yet twenty nineteen stinger, and you owe thirty thousand on it. Yeah. I don't think it's worth They might have done you, Honest to god, they might have done you a favor.

I mean, hold on a second, Rod, is that a twin turbo. Yes, okay, so you got the it with the top of the line, so it might be about right there. But oh he's got the mag Daddy. Yeah, he has the race one and they don't and they don't make those. I guess they're making the kids they were too much for what theyreund They don't make them no money. Are you able to get a close and refinance through that? Because my god, I can barely hear you.

You sound like Biden mumbling Okay, I'm sorry, I'm actually I'm actually on my way in the car because they're gonna let us get this stuff out of it trunk as it drunk and the middleton. Oh wait a minute, you're on your way to your car. Yeah, yeah, they let me talk to one of them. When are you gonna be there? Let me talk to one of these guys. I mean, if you did you already make those two payments or no, they're not even taking Oh no, I

got them right now. I told I would make the two payments. I would even make a third payment and pay And they're still saying no. Yeah, they're still saying, oh am I these ruthless bastards. I mean, why do they them? Yeah, That's how I feel. I never thought i'd be in this situation. That's why I called you. What's the name of this place, and it's the credit union. It's not even a buye here pay your so the credit union. Oh my goodness, I can't believe

it. But but ride you're saying, do most credit unions go this far? Ride? They credit usually the most liberal. That's what's kind of surprising. But but the nice thing about a credit union most of the times you can talk to them. And in your case, I think it's a matter of you're not being able to afford. They don't believe you are able to afford the car with the income that you have, even though you have your your savings. That's what they're that's the key. They don't believe you can

afford it. And my question is can you find a co signer that can, because it should work with you. If you put a co signer, would definitely six have credit? Would I be able to do that with the same vehicle? Because they're telling me so that this is also what they're telling me. They said they're going to auction it off. I don't be they're gonna auction it off because most of the time they option off for like sixty, they come after me for the remains once it gets to the auction.

Yeah, I mean, but honestly, at that point, that that's what when you start looking at bankruptcy. I mean, there's a lot of factors there, like how much you actually have in savings? You ow and I have some stuff. But I'm started to interrupt. That was my next thing. But I actually I told me, if they don't want to work with you, and I said, I don't know why they're not. I have

all the payments. Again, like I said, because they don't want to work with you, the only thing you could do they playing chapter seven and when they sell that bankruptcy, they can't come after you for the remainment. Well yeah, I mean if you if you went all the way through with that kind of deficiency, I mean, do you owe do you owe more than just on this car? Forget about the deficiency, I mean what money do you owe? I have, I don't know many things. So I

mean a bankruptcy probably makes zero sense for you just over this. It's going to crush your credite exactly. That's what I was saying. I don't want to do that. Have you missed any payments before with these guys, are had any league? No seid He's made every payment that he missed, two in a row. Has he been later anytime? Because I'm yes, I've been. I've been laid a week out of the payments. But I pay him a forty four dollars bank car payment large. Yeah, But you know

what I do. I want to ask someone a question, Hey, Kelly, can you get either Mike wink or Gigi wink on? I just want to ask him a generic, not even a generic for this guy, a bankruptcy question. Let's take a break, get that back on. But I'm curious if a bankruptcy, if they filed, if he would get that car

back right now? I wonder how that part works. Everybody hold tight, and then I promise Brian, Elizabeth, Linda, you guys will be next three zero three Martino go with a sure thing Denver's best roofer Excel roofing dot com. You don't pay a cent until you're content. Time for an insurance checkup free, no obligation. In comparison, call Compass insurance paying too much your coverage at dozens of insurance companies. Find out now three oh three seven

seven to one. Help. You'll think you're his only customer when you choose Frank durand the real estate man dot com to your home with Remax Alliance. Three oh three nine two zero sixteen twenty two. All right, three oh three seven one three a two five five. I just got a text from somebody that told me there was no way he'd ever vote for Trump, but he said after last night, he's gonna have no other option. Uh, that's that's pretty interesting. Actually, I think there's a lot of people feeling

that way right now. All right, three oh three seven one three a two five five. Kelly, any luck getting the winks They are not available? They are not man, Anthony, would I want to ask them And we're going to try to get them on a little later and we can reach back out to you either off the air on the air. But I'd like to know if you filed bankruptcy right now, if it's too late for you to take possession of that vehicle back. Is that something if you knew you

could get the vehicle back, is that something you would actually do? Yeah, but I did find out about that too. Once your car is represent and you file bankruptcy. No, it's too lay. You'd have to do it if if they were on the way to get the car and you knew about that, yeah, like a week and then you'd have to do bankruptcy. But once it gets represented, there's there's no way you could get it back. There's no way. I can't believe this credit union is playing such

Yeah, that's the situation I'm in right now. Like what I told him, I didn't want to feel a sorry for me, but I am a sick person that I do take the car back and forth. They'd let you pay it off if you got another loan. I mean, I don't know why they wouldn't allow you to do that. Yeah, I'm actually here right now with the people that told my truck. So I'm actually I'm actually here right now getting my stuff out of the truck. They're turning my life.

But yeah, it just didn't make no sense to me, you know. And I told him, I hid like and I told them, well, I get it. I don't think they did anything illegal. I just can't understand why they're not taking the two payments and you said you'd pay another one the third up front, And it's crazy, man, yeah, and the and the REPO fees. Well, I mean, really, man, I don't know what else to say about it. I I think that's it.

They've made their mind up. I wouldn't mind if you want to call up and have a three way conversation with one of her deputies and you know, on your behalf. But I don't think they're gonna budge man. They drew the line in the sand. Yeah, that's kind of how I feel. That's why I didn't understand that, you know. I was like, wow, I know, well, Anthony, I I you know, that's about it. Man. I appreciate you calling in, and I wish we could

have helped you out. But my goodness, if you've already done the research on the bankruptcy, I was kind of hoping that would, uh, you know, get you your car back and then they'd have to deal with you, whether it was a chapter you know, seven or whatever. I mean, whatever you ended up doing, maybe a restructure. But what is going on with you, Brian, what's going on with this contractor Well it's kind

of an interesting story and it kind of goes back to November. So my mom had asked me to replace this retaining wall for her, and I kind of refused because it was a long wall required to permit. I just didn't feel comfortable. So she started asking her friends. Got this contractor? He shows up a little bit. I'm like, that sounds like a really good priced mom. Let's let's look at how much well she had already hired him. How much was it going to be though? How much job for the

first part? What that tional contractor told us it was going to be? And report a concrete patio. This was originally a six foot tall tiered down wall that on level at the end of the forty foot span, so it kind of stepped down, so one section of about ten feet was going to be at least six feet tall. Got it. I knew I could do it, but yeah, I get you. You didn't do it. So your mom hired this contractor. Then what hey, Mike, hey, Shannon, I got to ask you, this is he going in and out or

is it me? Brian? I think you're going in and out. It's it's him walk because we're not. We're missing a lot. Also, Yeah, all of a sudden, I just simply can't hear them. And for folks out there, I'm remote, right, now. So that's why I was asking if it's me, Hey Brian, try to get a little better connection. I'm missing every other word. So let's go to Linda. She's got a problem with the irs. Good morning, Mark, Hey Linda, how are you? I'm fine, Thank you, and I appreciate you taking

my call. Sure, what's going on? I have been battling with the IRS. We sent our income text in on the eleventh of March, just trying to get our refund of one five hundred and nine dollars. They sent us a letter in April and said we needed to provide them fourteen pages of documentation. Why are they not They should have already had in their hands. Hold on one second, so it's a pretty typical How do I put this?

Why do they need fourteen pages? What do they say? They just said that they disputed what we had and they wanted to send back up information, right, gotcha? And give me an idea of some of the backup they requested. It was copies of prepayment of taxes for twenty twenty three. Did they assign them or did they apply them to someone else's Why do they have an issue? What do they think you guys are hiding or why what's going on? What do they think? Give me their side of the store.

Know what they thought initially, but what they ultimately decided in the last few weeks was we overpaid. And what they are I know it sounds ridiculous, but what they are doing is we owed taxes for twenty twenty two, and when we filed our twenty two taxes in twenty twenty three, we paid

the amount of taxes that were due. But because we owed over one thousand dollars, they said, therefore, for twenty twenty three we had to send quarterly payments in I gots you assuming I guess that we were again going to under withhold. So you sent in quarterly payments? Correct, yes, and you overcall. They have added our twenty twenty three payment for twenty twenty two taxes as if it was twenty twenty three. I got it, so they applied it to the wrong year. Correct. So now I don't have a

telephone number so I can talk anybody. Try, Well, we could definitely get you a number. Here's what we're gonna do. I'm gonna take a break. I'm gonna try to get Steve Sizzek on. He's actually with a new firm, So it might take me to get him, but I'm gonna try to get him right now, or we'll get him over the big break. But he's gonna not only is he gonna have a number, he's gonna. I think there's a way if you can get online, you can actually

reapply money. But I want to ask him about that, So hold on, and we've got a lot more coming up. Three oh three seven one three talk go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three oh three seven to seven

to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. All Right, Linda's got a problem with the I R S. We're gonna get Steve Sizzek on the beginning of next hour. Suzanne's gonna reach out to him Kelly, you simply don't have his contact info. I don't believe because he moved to Is that correct, Kelly? Oh, of course she did, all right? Three three seven

one three A two five five. So Linda, I want you to hold tight. We're gonna come to you after the break. We're gonna get Steve sizzek on and then let's go to Linda number two that's got a problem with the loan after the death of her parents. Linda, what is going on? Yeah? I went and did everything n to home, get a personal representative, ded, I put the title in my name. But then when I went to the bank to I guess you just can't assume the mortgage loan.

That's very yeah, but I have to refinance and their rate is so high. Is there another way of doing this? Wow? That is an interesting question. I okay, Well, we can get an expert on. In fact, we'll try to get Ideal home loans on to ask if there's a way around it. But here's the curious part. I don't think so,

because they had the loan, not you. They qualified for the loan, not you, And inside that loan, probably more importantly, is inside that loan in all that documentation, it's probably not assumable, meaning you can't do it even if you're going to make the payments on it. Out of curiosity though, Linda, why do you want the house because I need a place to live as okay children? Yeah? And yeah that's why. And I okay, I wondered, can you tap into the equity if I have

the title or not? How much equity do you have in it? Uh? Probably about two and fifty. I think the problem you're going to run into once again is qualification. Do you have a job. Is their income to your kids? Are they of age or over eighteen and work as well? Yeah? They work. I'm retired, Okay, so they work. Do you think they can qualify? No, they couldn't qualify. The whole

problem is going to be qualification. The way you can get the equity out of the house hold on the way you can get the equity out is actually sell the house. Yeah. I don't see any other way. I mean, you already talked to the bank about it. Did they literally call the note do? What does that mean? Did they say you've got to sell that house or you got to pay off the loan? Now? No,

they haven't said I could keep making the payments. Okay, Well, if they're allowing you to keep making the payments, Oh, I see, because you want to get some of the equity out of it. Yeah, to remodel because it's fallen apart. I got you. Let's try to get Brent Ivanson on Kelly over the break. Let's call and get brent On. If we can't hid him, get one of our other lenders from referral list dot

com. I want to see if he can think of any way that he can get some of the equity out without having to Rea, I got a problem with Infinity. What's going on, Elizabeth? Okay, I kind of have to start from the beginning here. My husband passed away. My husband passed away on April twenty ninth of this year. Oh, I'm so sorry to hear that. How did he? How did he die? He had

been ill for some time. He'd had several back surgeries, and then he had developed a melanoma in his scalp which had then metastasized into his liver and his kidneys. And the final final time what happened. They thought they were going to start him on immunal therapy and had great hopes for that, but before they could do that, he was in the hospital still and he took a turn for the worse, and then in the very end, his kidneys and his liver failed. Oh my god, I lost him, and I'm

it's horrible. And we were married forty eight years. I'm struggling with the loss of the grief, But then I'm also struggling with what I'm trying to do. I'm an eighty six year old woman. I have some savings. My husband had very very little life insurance because of health problems over the years. And what I'm trying to do is I'm trying to stay in my home at my age. You know, I would like to stay here. I'm healthy, and Ilbe is the home. It is the home in both your

names. Yes, it is in both of our names, but that's not That's not the issue I had a problem with with Mike. Okay, hold on that music. That music means we've got to take this break. I'm gonna dig into your issue after the break, so please hold on. I want to figure out what's going on. And uh, we're gonna get you set up with someone. It says you got an Inxfinity issue so we'll dive into that in any other question to you got we've got an escaping problem.

Man, We've got a ton of stuff going on. Everybody, go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find

out now three O three seven to seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three three nine two zero sixteen twenty two news. That's who you don't have come run in just as fast as we can. Show. Shooter's gonna help coming man. He is the Troubleshooter Show. Now, Tom Martinez, welcome, Welcome, my friends to the Only Show

if it's got over three hundred million dollars. We have helped people recover in cash, merchandise exchanges, refund services, and there's a lot more. There's a lot more to be done if you've been ripped off, If you need a little help. Maybe you got a bad landlord trying to pull one over on you, or a contractor that took money and ran. We're gonna talk about all those things and we're gonna try to help you out. Now it is car Day. The one thing we haven't had is any car questions.

He had any issues with cards? We have Jeff thick Kimber transmission man. He does a great job. I have used him numerous times over at his shop. I think the most recent he did a transmission service on one of our Santa fees. Hey, Jeff, really quick. You know, I think the Santa Fe calls for like every sixty or one hundred thousand, maybe, but you've always told me to get them get that transmission service. What every every sixty thousand? No, I prefer a more intensive, prevented the

maintenance schedule. So I recommend every three years or thirty six. Okay, so but under three year thirty six? Can you can you assure most people listening? Now? I know there's catastrophic failures and problems, but in general, and I don't care if it's a Hondai or a Chevy or Ford or any vehicle, if you actually stuck with that and did a transmission service every three years or thirty six thousand miles. I mean, can you extend the

life of that transmission? You're literally just maximizing it, so you're not going to extend it. You know, by not doing it, you'll shorten it, you know. Okay, but what would the difference be. That's what I'm trying to figure out, Like just a generic like one hundred thousand compared to two hundred thousand, I mean, is that possible? Well, well, one hundred percent. You know, my son's truck he got what two hundred and forty thousand on it before we ended up pawing to pull it up?

What kind of vehicle? Was that? A V halftime? Okay, So any questions automotive we also have Rod Greer JFR Cars their car brokers. They can find you any vehicle and typically save you money. He can also talk to the financing on vehicles shipping, I mean pretty much on the sales side. Rod's the man, and then we have Griffin Ash He's with Action Automotive Service, New on a referral list at referral lists dot com. They're in Colorado Springs and they're great guys down there. I mean, I can't

wait to get to know them more over the years. Hey, what's your boss's or the owner's name, Griffin, Steve. Yeah, the boss's name is Stan is the own Stan. I knew it started with an ask. I had a great conversation with him. I talk in depth to our referral list members before we put them on and try to understand their background and what's going to make them good and kind of explain that. You know, when you get on the referral list, if you do have issues, we're gonna

get involved really quick and make sure they're taken care of. And I like how you guys are running stuff. Now. I have Steve Sizzick on. We had someone call in and I'm going down. I gotta I gotta scroll down on here. Linda's got a problem with the I R S. Hey, Steve, I'm gonna catch you up real quick on it. Then we'll bring Linda back. I'm doing good man. Hey, Steve, you are now with the Harris Law Firm, and I like those guys over there.

They're great people at the Harris Law Firm. But you now work there, right, you're an attorney for them? Yeah? Yeah, So I'm actually Harris didn't actually have a tax division. They have in the state division and they're very with their family lost stuff. So I've moved over and I'm heading

and building a tax division with Harris. We're doing all the sort of same collection stuff that we did before, plus much more sort of complex intense text negotiation and opinions and pretty much anything you need with respect the tax law where we're building it up on the hair side. And that's been really good, so fun. You know, I got to know Rich and Lisa just from coming into studio, especially uh Rich over you know, a couple of years span, and man, what a what a good guy. I mean,

he's really yeah, just like overall. I mean, sometimes you think of attorneys and I'm not throwing punches at you, maybe a little one, but some of you think of attorneys. You think, you know all kinds of things conjure up. But Rich doesn't conjure up. And he's so smart. I mean, really, the Harris Law firm does everything, and I think you're going to do great down there and mesh with those guys. Appreciate it. But here's this deal with Lisa. Pretty much straight up, they took

a payment that she made and applied it to the wrong year. In fact, Linda, what year I believe you were talking about twelve or thirteen hundred dollars? What year did they apply it to? They applied it to the twenty twenty three taxes, but it was to pay for the twenty twenty two taxes due, so they used it. And this happened last year in twenty

three when we filed our twenty twenty three taxes. That's when they duplicated the payment that was for twenty twenty two with prepayments that we made for tu So, Steve, if I'm understanding this right, in twenty twenty three, they went to pay their taxes and let's just say it was one thousand bucks. They paid their but instead of applying to that tax here of twenty twenty two, they applied it to quarterlies. Basically, they applied it to the future.

How do you unwind something like that so she can get her money applied? Right? So, yeah, it's a that's a mess, and it's not not super easy. I actually have to submit something in writing to the irs and I ask you made it. I'm interrupting you because I forgot to tell you this and Linda, you can kind of explain what but she they requested fourteen pages of stuff that she's apparently already sent, correct, Linda, that's correct. Okay. How long ago did you send it? That was

in April? Okay, you know that's that's probably about right. As far as coming to the RS application of payment, what I would do if you've already sent in writing verifications of payment how you wanted to apply, how those credits should have been applied to your account, the best thing you can do is call and just verify that they received that fourteen pages and they're processing it.

If they haven't received or process those payments, then I would recommend getting the fact number from the you know, the agent you call that second time around and like literally got up you know, Kinko's or something and facts that directly in. I can't believe they still accept faxes. Yeah, that's the most secure way to send documentation. That's amazing. That is it was known as an ephax, so I I fact for my computer, but most people have to go to you know, fed X or whatever. Nobody uses those

things anymore. I didn't know that. As far as the security, Lin, did you got any other questions. I mean, Steve's saying basically, you got to give it a little more time. One of the things though, Steve, I know you guys that deal with the I R Help all the time, that owe a lot of back taxes and whatever's going on. But uh, you guys have kind of a back number. But you even wait forever? What phone numbers should she call? Do you know the number?

Uh? So for I mean it sounds like she already you know, connected with them, but uh for you know what's called the uh Automated collections system. This is the people that we typically you know, call to deal with you know, issues like this or really any sort of collection issue. It's eight hundred uh eight nine three nine o three, So eight hundred eight nine three nine o three And then that number was she there and she can figure out if they got the paperwork. That's really her next step. Yeah,

that person is the hey did you receive it? And they can say yes, we've got record, it's received and being reviewed, or once they apply it possible they say they did get it. Once they apply the way she wants to apply, and let's say they agree to it, and that creates a refund. How much longer. Do you think she's going to end up waiting for that refund? Well? What, Mark? Go ahead? I go ahead, Linda. I'm sorry. They sent me the in one

check. They sent me the fifteen hundred and nine dollars that we were due plus interest plus paining us the money that went to them to pay twenty twenty two taxes in February of twenty twenty three. So they've overpaid us. My husband wants to cash the check. I feel like if we cash the check, then pretty zone. Irs. If I ever get this settled, is going to say, well, now you owe us that money and you owe us interest. How do you know they overpaid? Because how do you know

they overpaid your refund? They finally sent us the check, and they sent us a form along with it, and looking at the form, they've included our twenty twenty two tax payment with payments received for twenty twenty three. Oh, I see what you're saying. So so Steve, it goes back to the exact same thing. So they said back, they sit back the money because they applied the credit. And then yeah, so really, so really

just I would call that number. I would call that number and then get with and ask them to send you are to call account transcripts eight under at eighteen nine three nine oh three. So, hey, I've got this check. I think you guys have actually refunded money that is still owed. And they can look on their system and then say, okay, well we see

the credit, we see the refundation. We see now that that created a a balance, and it's like okay, well you know, then you ask and say should I just should I just avoid out this check because right now, the IRS, when they send you a check, they go ahead and subtract that from the account ledger. Right so they're showing probably a negative on your twenty twenty two ballons, and so if you can avoid the check, it'll still show a balance ode until the IRS figures out that the cash with

the check was never cashed. That's crazy that they'll advise say, hey, cash the check, go online and make a payment for the difference, and then that kind of resolves it. But you'll want to get that verification from that agent because the systems don't you know, it's it's the blind leading the

blind over there. You know, the system will change, the agent will see something different, they'll send a check I've had clients who've had, you know, add four zeros to what you received, right, and they're like, what should I do with this? He was like, hold on, you know, before you do anything, I need to touch base with them.

And inevitably, what they typically will advise say, hey, cash the check, go online, make a payment of the amount that's owed, and then that will solve it, as opposed to holding onto the check, which could extend this thing for six months to a year. And she can go on in fact step In fact, what she could do is cash the check, go on and then literally apply it to where it should be applied,

right, She could almost do that herself. Yeah, I mean I would just want to confirm the numbers, you know, to make sure because in course you cash it and you just try to do it on your own with instruction from now you've just you're back on the hamster wheel. So you want to sell so, Linda, I mean, really that's what you need. You should probably just cash it because it doesn't matter. I'm baffled at our

IRS operates off of a cash basis. I mean when they write the check before it's cashed or before you receive it and cash it they already have it on the ledger. That's like, that's really strange to me, but okay, it is what it is. They still take faxes. Now, lind did you have any other questions because I want to free this lineup? Yep, I'm fine now, thank you very much for your help. I appreciate it. You have a great day. Hey you do, Linda, call

that number up. And by the way, Steve ve Y with Harrisfamilylaw dot Com. Steve, really you specialize and any what why do people call you

generally? Now? Uh? Yeah, And so you know we're we're dealing with any sort of typically it's going to be more you know, uh, businesses with you know, significant tax liabilities obviously now we deal with family lie issues, we deal with the state tax issues, and then then we're nuanced sort of you know, taxation issues with contracts, tax liens when you're trying to sell you know, business properties. Uh, I got it. Really, you know, the only thing we don't do is we don't go to

we don't we don't go to tax court. That's just the one the one thing that my team isn't yet built to do. I mean, eventually next year, we hope we'll have that that aspect as well, but for now, pretty pretty much any other aspect of tax law, we're here to do it and I'm happy to happy to assist. Awesome, that's Steve Sizik three oh three, five one, five five thousand. I appreciate that, Steve. Look, I gotta take a break. I'm gonna come back to Elizabeth

Linda. We're still getting Brent Ivenson on one of our lenders. We're gonna see if she can't get some equity out. Her folks died left her a house. Of course, she can't assume the loan. She is still making the payments, but she wants to get some of the equity out. Maybe Brent will have an idea. She's got over two hundred and fifty thousand inequity but has no way of touching it, and hopefully Brent can come up with something. So we'll talk to him on that. Brian has a landscaping issue.

We lost him before and we've got him back. And then one line open three oh three, Martino, go with a sure thing Denver's best rufer excel roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of surance companies. Find out now

three O three seven seven to one help. You'll think you're his only customer when you choose Frank durand the real estate man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. All right, three O three seven one three A two five five. By the way, feel free to join us on YouTube. You go to YouTube and you look up Troubleshooter Network. You'll find us live there. We talked her in the breaks. It's like a show within a show. And that's it.

Man. I happen to be this week. Suzanne and I are in Oregon. We're right off the ocean right now, in a beautiful RV park. Uh, kind of enjoying life. You know what Tom's doing today? Does anybody know? I know Kelly knows, so don't say a damn word, Kelly. But Shannon, do you know what Tom's doing? I don't even know what he's doing when he's in here. Uh, fair enough? Do any of you guys in studio? Jeff Rod Griffin. You have any idea, you know, you a guess, Mark, But I'm not gonna say

because call me. He told you not to say. Oh he told me what. I don't know. I think it's personal. I'm not gonna say what he told me. Okay, then I'm not gonna say it unless you say it, Doc. Wait, wait, wait, no, no, I thought ahead, Doc. I just think it's personal. And if he wants to talk about it, he can talk about it when he comes back. But I'm not gonna give give Okay, okay, with something he told me in confidence. Okay, Okay, I don't think it was in confidence,

but okay, okay, I'll take your lead. And I'm not going to say what he's doing. But all we're doing is leaving a lot to the imagination. At this point, people are going, is he getting one of those implants? Is he getting this done? Is he getting a boob job? Is he getting what? Is he doing? He might have headed down to Trinidad. I'm not saying he's transitioning all the way, but it could be the first step. But I'm not gonna you know what, I

think, Doc's right. Doc set it up perfectly, and we'll just keep it at that. Now. I want to bring up Brent Ivansen. I want to bring up Brent Ivanson with ideal home loans. Hey, Brent, how are you man? I'm good, buddy, how are you? I am doing good? Sir. I have got a question for you. I don't know if you can help out now. But it's a very curious situation that happens all the time. This woman Linda, who will bring up as well. Her parents died and she inherits the house, and there's no problem

with that. But the problem is, of course she can't assume the loan. It's non assumable. They're telling her she can just keep paying the mortgage payments and they're not going to do anything, which generally is true. But she's got about two hundred and fifty thousand dollars in equity that she wants to try to get out of there to actually put back into the house, because the house is in shambles. The problem, though, is she's retired.

I'm sure she doesn't have the income needed for another loan. Plus she doesn't want you probably hear this all the time. She doesn't want to get out of that three percent mortgage. Her parents were locked into because interest rates are higher. Now, I know you guys can handle that problem because you have the interest rate guarantee. But if she can't qualify, can you think of any way she can continue to make payments on the first and squeeze some of

that equity out or just no can do? Yeah, you know, Unfortunately, there's not going to be a way for her to get that equity outity. The only option with that existener place would be to go get a second or a home equreliine of credit, and she'd have to qualify to do that, you know, And so depending on Again, the one key in this is that mortgage without standing on the house now is not in her name and

is not going to report on her credit. Yeah, well hold on though, but how would she get a second if there's a first on the property out there not in her name? I mean, would anybody actually give? Is that even possible? You know? So here's the thing, Yes, it is possible, and we have seen it done. It's you know, it's it's one of those things that it just depends on what her financial situation looks like, what you know, what other bills she's got, what income

she's got coming in. You know, if she doesn't have anything else, then it may work to go get them. Hold hold on, hold on, Linda, real quick. Just I know you're retired, but what are you talking about? I mean, do you have Social Security? Do you have a pension? What are you pulling in a month's cash? SSI about too, glad? Oh you're it's never going to happen. It's just never going to happen. Yeah, no, no, probably not so unfortunately.

But yeah, as far as the mortgage goes. Now, the way these services work, when something like this happens, as long as the mortgage is getting paid, they have no problem. They don't mind. It does not Why why disrupt the apple cart? Why would they have an issue? What about a reverse mortgage? You're a reverse mortgage as well? You know what who said that? Was? That? Was that? Rod? Yeah? Rod? That was a great idea. Think let me ask you that you guys do reverses, don't you? Yeah? We do. Yeah. So

but here's the problem. Once again, I know, you've got to qualify for the taxes, and you have to qualify for whatever kind of payment, and you've got to be able to qualify for well, no, the house has to be in a good shape too. Write In other words, if her house is as bad as she's describing her parents and it needs a lot of work, they probably won't even qualify for a reverse mortgage because it's in

shambles. Well, maybe you know what we would need to do is take a look at all the variables on it, you know, find out Hey, you know, listen, there's varying degrees of houses in shambles. You know. I do know with reverse mortgages they're a little pick here on the appraisals, but I've seen some fairly aggressive things get done that may be the best option. We Look, We're happy to take a look at. It

doesn't cost you anything. It's something that you know will do a inquiry on your credit so it doesn't hit your credit report, and see what we can do. Yeah, let's do that. In fact, i'd love you like that idea, Linda. Yes, I want you to call Brent anybody else out there with lending, and I just want to emphasize something with that rate guarantee, what these guys bring to the table. I understand if you need to get cash out right now, you don't want to go from a three

or four percent mortgage to A seven or whatever it is. I get it. But if you're paying off not not you, Linda, but hold on, if you're paying off high credit card debt, that's way over seven percent. First of all, who cares. I mean, you're still saving money no matter you look at it. But even more importantly, if rates drop in the next two years, which I'm sure they will at least I think everybody thinks they're going to drop, they will refinance you for free. So

there's there's really nothing to lose there. But Linda, give Brent a call three oh three eight six seven seven thousand it and you can also just go to Ideal Home Loans dot com. Look, I got to take a break, Brent. I appreciate it. That's Brent Ivanson on her referral list or referral list dot com, Ideal Home Loans dot com. Uh, we're gonna have two lines open in a second, ripped off taking advantage of three oh three seven to one three A two five five. Then I'm gonna get back

to Elizabeth after this break. Uh. This poor woman's got a problem with the infinity. She lost her husband in April and things aren't just going good. And we're gonna do everything we can to help her out. Everybody hang tight than Brian. I promise she'll be after that. One line opened three oh three Martino, Go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance

check up free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three oh three seven to seven help. You'll think you're his only customer when you choose Frank Durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two Waterpros dot com. Paul the Waterman, as we like to say, the best, and I mean it the best

for less. In fact, we have one of his systems in our house. Suzanne swears by this softener every day. Apparently it's great for her hair. It's really remarkable, though. We shopped around, and sure enough, Paul's not kidding when he says the best for less. We had quotes out there for more than double for the same equipment, more than double plus you get Paul the waterman, you get their warranties, you get a great guy

that knows more about water. He lives and breathes it. But any questions, whether you just want point of use under the sink, or a whole system for your house, or a water softener, if it's got to do with water, you go to water pros dot net straight up. Give them a call. The pricing is insane. Waterpros dot net now three L three seven one three A two five five we have two lines open. I want to get back to Elizabeth. Elizabeth, first of all, I had those

experts on so I appreciate you waiting. Your husband passed away in April. What's going on right now to where we can help you? Okay. The reason that I started out giving you a little bit of information about my financial situation is because you might wonder why I'm fighting such a small payment that they're

taking every month. God. The reason is this, I'm living on Social Security number one, and I have bills to pay, medical bills still to pay, and you know, my social Security I have to take money out of my savings, which are dwindling in order to supplement the Social Security. So that's that's that. Now here's what's happening with Exfinity Mobile. My husband had an iPhone from them, an iPhone twelve, one of the cheaper ones. And the reason that he had that because my phone is not with Exfinity

Mobile. I'm with Verizon. But back in December, we were already he'd been out of work for two and a half years with his back surgery, so we had no income coming in accept social Security. So I was finding ways to cut back on our monthly you know, financial obligations, and when

we have Exfinity Internet for our internet. Been with them for years and they very kindly offered to give me a two year promotion lowering my Exfinity payment and if I would use their Exfinity Mobile, they would bundle it and get me even a better rate. So we decided to take my husband's phone off of Verizon, and when we went with Exfinity and with Mobile, they sent us

the iPhone. Now here's the crux. I understand totally what going on when they say that if you're going to return a phone, and when you first buy it, you have fourteen days to decide if you've got I get it. But you don't want the Yeah, may say, Elizabeth, let me cut you off for a second. I have to. I've got a lot of information to digest, and I've got some questions. The first question is this, who's the bill under Is it under your name or your husband's name?

It's under my name because I it went into the Exfinity account is under my name, and so the payment comes out of my account. Okmatic debit? How much? How much is that payment that comes out? It started out at twenty two dollars and thirty six sevens a month. This month when it came out a few days ago, they've added another five dollars. But here's the problem. When I called and explained to them, I understand about the fourteen day yet go ahead, you explain. Keep going. Yes.

When I called and gave them the circumstances that my husband had passed away, I immediately after he passed away, totally deleted everything, all the data off of his phone and shut the phone down. Here it cannot be used. There's no I still listen. The one thing I'm not hold on, hold on, please answer this question. I'm trying to figure out what you're looking for. I assume is your service with Exfinity as well. That your phone is not with X. Okay, but you do have cable with them,

right, Yeah? Dish, I have Internet, I mean Internet and then we have dish. You know how much is that per month? You mean my my internet? Yeah? How much is your dish network internet with Comcast? How much? It's sixty five dollars a month? Okay, hold on, stop stop, and you're not disputing any of that, correct? No? No, no, no, okay, all your disputing, hold on, all your disputing is the now twenty seven dollars or twenty six dollars a

month for your husband's phone? Yes, because they won't here's the CORREUPX, Here's where I did it. But that that's your problem. That's what you're trying to get rid of. Right. Yes, that we have called. They have told me that after I explained to the circumstances, they said I could send it back, yes, and that would they would email me the address with a shipping label to the phone back. And I've been calling them every day for a month and a half. They have never sent me an

email. And now they're telling me it's too late to send it back and that I have to continue to pay for this phone till December of twenty twenty five. They will not let they will they have got how long has it been? Okay, Elizabeth? I get it, Elizabeth. I know you're frustrated. I get all this. Hold on, ask me this question. Answer it please? How long have you had this phone? Now? You mean from the time that they sent it to us, when we first got

her from the R twenty three? Yeah, so you siber of twenty twenty three, Okay, and that was when my husband was still alive. I get it. I get it. So here's what I want to do, Hey, Deputy Doc. Yeah, I don't want to make this over complicated. Hey, Kelly or Susanne, we still have got a good angel over at Comcast or are they gone? Oh my god, man, we had a great person. That was what I was hoping. I'd heard about an angel because I'm having to cut back. I get it, you know,

Elizabeth, My god, I get it. Just I get it. I promise you, Deputy Doc. Here's what I want you to do. I want you to have a three way call with these people, and I want you to just stick to the actual story. Here's the bottom line. It was a husband's phone and he died. Is she doesn't need the phone anymore, and she's on a fixed income, and she does have your internet, and she does have your Dish TV or dished network through you. So I mean just kind of plead with whoever you get to, Doc, but let's

find another angel over there. But Doc, you think you can get that handled for well, I can certainly try. Well, I think I think people at Comcast are Infinity. I think they give a crap about a situation like this. I mean, this is insane. And then here's the other thing. I hate to say. She's on a fixed income. What are they going to do? She's what I call judgment proof. What are they possibly going to do to this woman? Honestly, she's paying her bill for

the cable and the other thing. She's even paying this, but her husband died. You know, worse scenario. Elizabeth, First of all, well, okay, I don't want to attack Exfinity in Comcast right now because I'm hoping they do the right thing. But Doc, when you get back to me, I want to know what happens here. I honestly, god want to know what happens. So Elizabeth hold On, Deputy Doc's going to be called off the air after the show. Okay, I will definitely do that.

I'm looking we're gonna get that care of Mark. Get this one, taking care of big time doc. I mean, this is absurd, really, Yep, she is judgment proof top of my list. The only income you have, Elizabeth, is what your your Social Security? Right? Yes? Hey, by the way, by the way, are you getting your

husband's death benefits? I mean if you dealt with that part of this, well, if you mean with social Security, I'm supposed to be getting a two hundred and fifty five dollars death benefit, which I have yet to see. Okay, but you've done the paperwork or whatever needed to be done, made the call. Okay, good. I wanted to make sure, and they will. They will take care of that and give you the backdated You'll get whatever you deserve. And for okay, you can put her on hold.

Get her information, Kelly. Let's get this one salved. Here's what I mean too, for folks listening when I say judgment proof. Her own income is basically retirement. And if she labels a bank account, of right, even if they got a judgment, they're not going to be able to take money from it. She truly is judgment proof from what I'm hearing from her, and I would find it crazy if Infinity wouldn't just get rid of the phone. She's going to send the phone back and just get rid of

it. The guy died. Let's take a quick break. Brian's up next three oh three, Martino, go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance checkup free, no obligation in comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three o three seven

to seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. All right, three three seven one three eight two five five. You've been ripped off taking advantage of I want to hear from you, Hey, I want to ask our guys Jeff Vick, Rod Greer, Griffin Ash real quick. Then Kevin's got a

comment on the Elizabeth issue. But hey, guys, did you the ones that did watch the debate for the life of me when they started talking both of them about their golf score and who's got the better handicap? Could you believe what we were listening to? I actually loved it. You like the handicap part, Kelly? I did? I did. I thought that was the perfect little uh moment for Trump because when he turned to Biden and said, I've seen your sway, it was it's him. It was so funny.

I can't believe they were talking about it. I looked at him both while I was watching that and going There was a lot of moments that were just kind of, you know, bizarre. But I loved the fact when Biden started going off on something and then he just trailed off in the distance and then went to Trump and he said, I have no idea what he said, and I don't even think he knows what he said. It was,

yeah, but he said that perfect. I started to show off with that, and I mean this, he he did it in somewhat of a nice way. He wasn't he literally had no idea what the guy said. And I don't think he wasn't like a jerk about it. Either. I thought he did pretty good there. Listen, we've got a lot cook and we got some open lines. Reel three seven one, three, eight, two five five. Brian's got a big deal going on with this landscaping issue. Brian, kind of give me a picture of what's going on, just

real quick. I know your mom hired a contractor, but it's the bottom line. They didn't do any work yet at all. Give me something to play with over the break, Brian, Ah, they put up in hearing me. Yeah, I got you. Go Okay, So they built a wall that I discovered was completely built incorrectly, and I told him to pull a permit on it and they refused to. So the job is just not

good. And then well it's not going to pass a permit. They redirected water to the neighbor's basement, create a centre a swimming pool, my mom, Okay, I got you hold one. Go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance checkup, free no obligation comparison call compass insurance paying too much your coverage at dozens of insurance companies find out now three oh three

seven seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Ye who you don't have? Come running as fast as we can. Show Shooter's gonna help. Come man, This is the Troubleshooter Show. No Tom Martine, Welcome, Welcome, my friends to the only show of this kind. We're here to solve

problems, answer questions, take complaints. Our Goalden life is to make your life a little bit better if you've been ripped off or taking advantage of I'm gonna give you the phone number right now. We've got lines open three zero three Martino. It's easy as that. That number works on and off the air, as you know, so when you call in, we're not live like we are right now. The bottom line is you can leave a message or we'll help you and answer the phone. You can also email us at

help HLP at Troubleshooter dot com. In studio with me today, Griffin Ash He's with Action Automotive Services to Colorado Springs. Hey Griffin. Real quick, are you on the south side? What side? Where are you in Colorado Springs? Hey, we're right off of Fillmore and I twenty five. Okay, so Fillmore and I twenty five you're kind of more towards downtown then right, Yeah, if you were heading south on twenty five, you'd head west on Fillmore and then you hang right on. You know it's at think it's

the second there's no light there. It's right after the first eight end up. It's called Fillmore Bridge Heights. Drive back there in the business park and we're right back there on the right. These guys do it all too, you know, alternators breaks, they can do your maintenance. You get the idea. Then we've got Rod Greer jfrcars dot com. Hey, Rod, what is people? What is the most sought after vehicle right now? If you get ten phone calls, like, are people looking for Ford, Chevy

Toyota or is it just a just a mix and match man? Or is there a more popular vehicle? It's a mixing match. But believe it or not. Because the the a lot of the electric cars are being discounted the way they are. You can get into a electric car for hundred three hundred dollars a month. Why are they getting discounted so heavily? Now, What's what's up with that? The market's just flooded. Do people buy them and figure out or not figure out, but just say, hey, this isn't

right for me. It's not what I thought it would be. I think that's exactly what it is. It just was it's not as convenient as they first thought. And you know, the hype and everything about the electric world was so strong that and the money was there. You know, the government's incentivized it to the point where you know, you could get one for you know, five ten thousand dollars off the park market price through some of the state and federal programs. So there's a ton of rebates on them. I'll

tell you another thing. I've just bought one, and I would not have bought you to HONDI right, Uh, yeah. I would not have bought it if I didn't have the two twenty outlet in my garage so when I come home every night, I plug it in. If I had to go find a station and think about where I'm gonna charge it up, that definitely would have persuaded me not to buy an electric car, right, I'd agree with that. I mean, that's a great statement. I mean I've got

the same thing. We have a charger in the house and it works great. Honestly, I can charge my car up. I just plug it in when we get home and it's always fully charged. They on that on that Hondai you have, doc, Did they tell you'd only charge it to like eighty percent like they tell teleowners? No? Huh, I wonder why the difference would be. They always tell every tessel that I know of, they tell the owners only charged at eighty percent. All right, let's go to

Brian. We do have lines open three oh three seven, one, three eight, two five five. Hey, Brian, what's going on with this landscaping? What I know so far is you hired a contractor he didn't or your mom did. He didn't pull any permits, and the wall is just horror. Give me an idea of how bad it is, or you just

upset they didn't pull permits. It's both. So he added an addition, essentially a ninety degree turn on the wall that's not supposed to be there, and that created with the down spouts from the house, essentially a swimming pool in my mom's front yard that drains right into my neighbors into the basement. So I asked him, well, luckily we did some stuff. I changed some things and it's ugly, but I moved the down spouts so it's not

going into that area anymore. But I told him that you regraded the law and this has to get a permit, and he refused that it didn't have it doesn't need one. I said, fine, if it doesn't need one, I want a letter from the city from the county saying this wall doesn't need a permit. And then he had kind of a little blout conversation where I told him, I know you're not like and cern shirts. I called and talked to the city myself, and uh, you're not allowed to work

on but listen, hold on, man hold on. Your mother hired this guy, and I understand there were some problems with the drainage. You said those were taken care of. I mean, if he can't get a permit now in the work's done and the city doesn't care. And apparently they don't care, I mean they're not coming out in tearing the wall down. I mean, I don't even get where you're going with this. Did he charger for a permit? Oh, okay, you're missing quite a bit of it.

Then so the walls, okay, then go ahead at all. It's at the stage. It's at the stage where a permit should be, where they need to check the footing and the drainage. There is no drainage behind the wall. The footing is only an inch of gravel. So it's completely built wrong. So there is no way that this is going to pass a permit. Okay. So the walls, according to the city, because I talked to them, is going to fall over. Okay, Well that's a

problem. Do they acknowledge at the landscaper. Yeah, So the landscaper essentially disappeared. A guy that was pouring the concrete for the for the patio said, hey, my company can probably do this. The guy I work for so just to me my mom writes him a check said yeah, gohad and start working. You need to fight talk to him. You need to pull a permit. You need to pull a permanent. Where's the permit? The same problem we had before. He keeps saying, oh, it's on the

way, It's on the way. So eventually I say, I want to talk to your boss. I want to know what's happening with this permit. So I get on the phone with a gentleman named Gabriel, who owns the company. At the second gentleman says he's representing. Gabriel has no idea that this guy is working under his name, so he is an employee of him. But he was essentially moonlighting this job and trying to say he was working the worst stand now with the second company. So the second company said that

they can't get the work done. The perman is pulled. We paid him thirty four hundred dollars that he is saying that it's going to labor for him trying to pull the permit to fix this wall. So he was under he knew. I talked to him directly, and it's in writing that I don't want you taking this job if you don't think you can do it. If you can't get a permit and it's not fixed, this wall has to come down, it has to be repaired. If you don't think you can do

it, just walk away. I appreciate you trying to help, or your employee kind of screwed my mom to walk away. He said, no, we think we can do it. So that is March first, com April nothing from May nothing. I call what's happening? Oh, the city is saying that your mom's house is a commercial unit. That's why we can't pull the permit. I call the city. City tells me that's not true.

It's always been a residential according to you, olers. Six permits we have on that right as a last night, Brian, Brian, hold on, hold on, man, I mean, this is this is crazy. You hire, or your parents hire, your mom hires one bad contractor that disappeared. Why did you pay this second guy thirty five hundred dollars up front? What was that for? So that was to repair the work from the first

contractor and finish the job. But you paid up front and then this guy can't do it, right, Yeah, So he paid thirty five hundred to the second guy, or technically the third guy, because he said he could do it, and now he's saying he can't and he's trying to keep the thirty four hundred dollars. Yeah, he's trying to keep it by justifying it. And this is the part I want the honest answer on. Is he truly justifying thirty five hundred for just trying to pull the permit that he never

pulled. Yes, and I have it on text message. He wrote that, well, okay, hold on, put him do me a favor, drag and put him on the whole more stuff. I swear to God, I think I got to say over every time I talk to him. It's crazy. I don't know what's with your phone, man, But here's the deal. I'm going to tell you this right now. If they want to keep thirty five hundred just for pulling the permit that they never pulled, there's a big problem there, Kelly. Get the guy's name on break right now.

Get the guy's name this landscaper number three, number four. And by the way, Brian, quit paying people up front and tell your mom to do that. It's crazy. How many times can one person get screwed over by landscapers this time of year. These landscapers are rogue. They're just going crazy on people. They're taking money and not doing anything, just like what's

happening with this guy. Let's call up this landscape where he's talking about now, or the one before or even the one before that, and figure out why no one can get this wall right and then this last guy. I don't understand this. Thirty five hundred for nothing. I mean, and Brian, when I come back to you, here's what I want you to answer, Like, that's it. He literally did nothing else. He didn't tear anything down, he didn't do any other work. He's simply justifying thirty five

hundred dollars for his attempt to pull a permit. More after this, go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're contents. Time for an insurance check up free no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find

out now three oh three seven to seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two Fry three oh three seven one three eight two five five ripped off taking advantage of I'll let you know when the line's open. Kelly is talking to I believe Perre, one of the landscapers will revisit that in a minute or two.

In the meantime, let's go to a car quest and it is car Dave Barber, what's going on with this Ford escape? I received a notice? Let me read it really quick. Yeah, go ahead on your vehicle. The front door arm check arm reinforcement wells can crack and may eventually pull away from the door structure. This may result in a rattling noise and significant

increase door opening and closing efforts. It may also interfere with door glass operations and ability of the check arm to hold the door in the open position. So I called, hey, barber, Does it say it's a safety recall? What else does? But besides the issue, what does it say? That's why are you receiving? Issue? Just says what the Ford dealer will do. Okay, And what's your question about it? I mean, guys,

it sounds like a safety recall? Right, Yeah. There was actually an open investigation on it that was closed back in January because there was actually a low risk of it. So most of this stuff happening. So it's an internal thing by Ford where they're going ahead and making these repairs, putting in additional riddts, possibly of going as far as replacing doors themselves, Oh my goodness, that's why it's a safety recall, probably because of the crash.

Well, there were supposedly a few incidents that were while driving down the road the door would open. Oh my god. Can you imagine cruising down you go on a corner and the door opens. Barbara, what's your question on it though? Okay, my question is because I had bought the car from Shiltahar, the earliest that they can give me an appointment is December fourth. Well, okay, first of all, you can go to any four dealers, so I want you to know that, So feel free to call

around to any of them. You don't have to go to where you purchase the car for a safety recall or a warranty issue or anything. The second thing I would do question here, well, hold on, I do want to bring this part back up to Jeff said Jeff. I mean, the chances of that door opening seem pretty slim from what you said about it. Yeah, according to everything that they came up during the investigation, the instance

or the potential for the incident to occur was extremely low. Yeah, so it doesn't sound like I don't think your door's gonna open, Barbara, go ahead, just meant can I ask you a question? Then it says it may interfere with the door glass operation. What if the door glass on the driver's side is not working correctly? Does that mean that there is a problem with Oh, Barbara, are you saying right now you do have a problem

with the glass? Yes? What is the problem? It's okay if you if you when it's when it's rolled down, it won't automatically you know how you can just touch them and they roll clear up. This won't You have to keep touching it and the keep going up. But once it hits the top and is completely clear, oh, it automatically reverses and opens back up. Clear it up up. Hey, Jeff, that's that's interesting that she just said that. Does that sound like it could be an issue due to

this recall to you. You know, I don't see anything where they describe anything like that, but I mean, this is kind of more of Griffin's out of here. Yeah, Hey, it's probably. It's most likely just it needs to be recalibrated or run through the reset procedure. And most of the time you do not need to go to the dealer to do that if you have somebody that's that can get on YouTube, they'll show you how to do it. It's well, she's not going to do that. But Griffin,

let me ask you this. This is more of the question that safety recall Jeff was talking about says it could cause issues with the window. Is it possible that is what's causing this issue? Because to me, that sounds like it's that track where the actuator, like you said, needs to be reset when it's down when it's up. I don't know if that recall could cause that problem. What do you think about that? Yeah, from what I'm seeing on here, I don't believe it's going to be directly related.

Uh, but I could be wrong, but I don't believe it's it's it's going to be directly related to to the to the problem with the Barbara. When did that start with the with the window? Yeah? Maybe two maybe three weeks ago? Man, That that is weird. I'd hate for her to go pay a shop to fix that. Now, hold on a second.

The appointment first to have the doors checked is December fourth. Yes, tell me that I could bring the car by any time and they would come out and look at the glass and tell you what, I mean, what what are they going to look at? It's evident it's not working. I mean, what's their and I'm looking at it. I don't know. They just said bring it in and they'll check. Oh, bring it in and they'll check the glass operation. Yeah, it sounds like they don't think the

two are actually related that they're addressing. They can only address the recalls as they get them through. She's got a secondary complaint and they're willing to look at it for Yeah, So what I would do is I would go there and make sure and just say, hey, I've got an appointment in December for this other recall issue. But is it possible these things are connected? And if they say no, they're not connected, well then I sure wouldn't

have the dealer fix it. I'd bring it to you know, I'd bring it to share it an auto tech or if you're down in Colorado Springs are new guys down there, and Kelly put up Griffin's name, not Griffin's name, but put up the shop's name. I don't see it there, but I'd bring it down there. I mean, I wouldn't have the dealership fix that. That could cost a fortune. Okay, well that's true. Okay, I'll see what and then call another dealership. For the life of me,

I wouldn't wait till December. That sounds like a real pain in the ass if it is, has something to do with that and just affect it. I realize it's probably one in a million, but that door opening while you're driving, that would be insane. So call around the other four dealers AutoNation, whoever's got one, and see if you can get a quicker time. Okay, I will do that. Mark, thank you very much. I appreciate welcome, Thank you for holding. And Jeff, thanks for looking

that up. Three oh three seven one three A two five five. Hey, Kelly, Pierre is on hold. Correct, he's with so help me out here, hold on, let me let me recap real quick. Brian called up. His mom has hired numerous contractors to basically build a wall, and Pierre is the latest one. If I have this right, and Brian is saying his mom paid thirty five hundred dollars to him and he hasn't done any work. The only thing he has done is attempt to pull a permit.

Hey, Pierre, what what's going on? What's your side of this story. Of course, I'm not sure which job you're talking about. Well, that'll be simple. Bring Brian up. Hey, Brian, give us a I don't know something, something the word Josh or Pierre will know what job this is. So the thirty five hundred was the latest one. Pierre was the first one. The seventy five hundred dollars job. Pierre, this

is the seventy fifteen thousand dollars retaining wall. And I told you you need to pull a permit on and you couldn't do it, and the city talk to them. They said your plan required a permit, and you pretty much said, oh, they're not doing it, and you disapperee. Okay, okay, let's let Pierre talk real quick though. Pierre basically so, so Brian's parents hired you, I guess a fifteen thousand dollars retaining wall. I

assume you know who he is now. He said that when you were done, not only did you not pull a permit that apparently was supposed to be pulled, but that's according to Brian, but when you were done, it ended up flooding the front yard that was always saturated, and then their neighbors actually had issue because you changed the course of the water flow, and then you wouldn't do anything to fix it. You wouldn't pull a permit. What say you? First of all, if it's a house, is this a

long on saddle back? Is that right? I'd not talk to my mom right now? Can we not use addresses? Well? He didn't. He just said, well, okay, then how are you supposed to know? I mean, you're talking about the house on saddleback? Right? Yes, there you go? Okay, that house there where boarded the concrete up the top and uh, there's no wall there. So when we got it all bared, they come back saying, I need to go get a permit for a wall. The walls four foot tall and it just goes around the concrete

up top on the concrete. So I went and talked to the city. They says, as long as it's four foot tall, there is no permit required. So his mother told me to get off the property, don't come back to I got to permit. I told her, well, I'm not going to go get a permit because it's not required. So I left And if she wants to permit hers, why not required? Because the wall is only four foot, Brian, what do you say about that? I mean, what does the city say if it's if it's under four feet, you

don't need a permit. It's not under four feet His plan to put a bunch of dirt up against the base of the wall to make it look like it was only four feet tall. No, No, you go beside your house plan, the wholehouse. I mean. And but the dirty year four and and I never changed any level of the ground. So no, the water did not flood anybody anything like that, because it's still exactly the same way it was before I walked in there. So Pierre, you're basically saying,

you're saying you did everything right. I did everything right. Everything is correct, And she still owes me eighty four. Wow. Hey, Kelly, can you try to get Bob from l em On? Can you do that for me? Kelly? Oh, she's answering the call right now. Put both of them on hold. Pierre. Well, actually, Pierre, let me ask you something. If I send out one of our experts to look at it, you don't think there's going to be any issues, Absolutely not if they look because I told her, let me fix this the way

it's supposed to be fixed. Why do you think why do you think Brian and I don't think it's his mom. I think he got involved, is so, But why he wants to permit? Well, they went out there measure right up next to the house is think of They measured it was a little bit like five foot. Yeah, so it's a little bit higher. But if you put the dird in mere like you shouldn't supposed to, it will be exactly four foot. And that is exactly what I am supposed to

do. There, no what I'm asking about. Huh, Pierre, here's what I'm asking you. You're saying you did a good job. I don't understand why he cares if you have a permit or not. I mean, if it's five feet compared to four I still don't understand why that why he cares if the if the patio looks good and the wall looks good, I don't understand. Why do you think he's nitpicking on this? Now? Oh they're doing that because they don't want to pay me. They owe me for

eighty four hundred dollars. Okay, and that's the reason I got you. They asked me to leave the property, so I left and never went back yet, because I want to give them some time to figure out what they want to do. I can go back there and finish it right and no big, but I'm not going to go back there and get on her property or anything after they asked me to leave. I appreciate everything you just said. And here's what I appreciate you coming on as well. H Pierre,

and he's with landscaping matters. I assume you're the owner. Yeah, okay, make sure we have his information, Kelly, and I do think you would do, Pierre. Thank you for coming on. What we're gonna do is I'm gonna send somebody out and look at the work what I don't get from Brian, and I'm going to talk to him after this break. I don't understand why he cares about this permit. If the wall is good and our guy says it's good and the patio's good. But I'll talk to you

after this, Brian. Everybody holds tight, Martha, Joe, you guys are next three to oh three, Martino, go with a sure thing. Denver's best rufer excel roofing dot com. You don't pay a cent until your content time for an insurance checkup. Free no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now

three all three seven to seven to one help. You'll think you're his only customer when you choose Frank durand the real estate man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two three all three seven three eighty two five five. I just got our new guy, uh Griffin Griffin ash with Action Automotive in Colorado Springs. He owes me lunch. I mean generally, you know, I don't take people up on it

because I win so many lunch as. Martino owes me like, I don't know ninety seven lunches at this point. But I got him with this. I told him I knew where he got his shoes. And for people out there, if you've ever been to New Orleans, you will get asked. If you're walking around that question, someone will come up to you and say, hey, I can tell you where you got your shoes. And you look down and you look at him and go, there's no way this guy knows I got him at Cole's or I got him at Amazon, or I

got him at Sears, or I got him at Nike. There's no way he knows. So you put up to ten bucks and then they look at you and go, you got him on your feet? Hey, mom, But you got to tell the audience who's the only one that pays up their bets immediately when they knew Doc, you do doc absolutely in cash immediately, right. It was funny how you forgot that entire layout of that casino,

no for a place that you were all the time. I do agree, all right, listen three oh three seven one three A two five five. Pierre wants to come back and say something else, but real quick, I've got Bob with l em Landscaping. Bring him up. Hey, Bob, I've got two questions for you. I'm hoping you'll go out and look at something for us, maybe over the weekend. Then we'll follow up on it. But Brian's parents hired a guy to do a and a retaining wall or

a wall around the patio from what I can picture. And I guess this city says it needs to have a permit only if it's over four feet tall. So what I don't know what city, but hold on because really, I don't even care about the permit. What I care about is this. I care about whether the job was done right. Because Pierre's on. He is the landscaping guy that built the wall. Brian is calling on behalf of his parents. The landscaper is saying, Hey, the only reason they're doing

this is because they don't want to pay the rest of their bill. They still owe me around eight thousand dollars and all of a sudden they told me to get off the property and don't come back without a permit. But there's no permit needed for this. So he's saying, the wall's good. Everything's guys are basically saying, we're not going to pay it the rest of the money unless you have a permit. He's going, there's no permit needed.

If you put the dirt around, which should be done anyhow, around the bottom of the wall, you're only going to have a four feet wall. It's not gonna matter. So would you mind looking at the job for us? Well, well, well the mamary went me on the property. Yeah, of course you will. Brian will let you on. Oh okay, where's it not? Hey? Uh yeah, Actually, I don't want to say well, let's see, Brian, what town is it in? Is it in Denver? Where? Whereabouts are your parents? Just? Lakewood,

Denver? Where? Oh? In Colorado Springs? Uh? Brian, can you give me some pictures of it? Yeah, I would love to give you pictures of this. Let's do that. Yeah, that's fine. I get where you're coming from, Brian. But let's let's get Brian back on the hold. So let's do that. Let's get Pierre on real quick. Pierre, you wanted to say something else, go ahead. What happened was she talked to the workers. They asked her. She asked the workers,

what's the best way to build a wall? So the both workers said, oh, let's do it with concrete and put concrete in them and it sounded really good. So she bought their story. And I'm sitting there listening to this, and I said, no, that's not how you build a wall in the first place. You don't use concrete. And that's what started it off. And after that she said, I was an educated and I was doing it wrong. That I said, listen to them and do it their

way. What did you build the wall out of? It's out a block, okay, And it really was not a wall. It was a little wall thing in front to hold the concrete up for her patio, but it happened to be four foot next to the side of the house. Yeah, I get you. I get you. So we're going to get the We're going to get you pictures and let's follow up next hour on this. If you get the pictures, is that cool? And the worker did say so. I don't know what happened between her and the worker. She hired my

worker to go there and finish the job, so I heard it. He went old there and did a bunch of work for them and all that. So I don't know what's happening over there. And you've been getting something about thirty five hundred on the second job. I never heard nothing about that because she paid him, she did a deal with him under my bet. I get it. Let's get Pierre on hold. Let's get pictures and figure out of what Pierre did. I don't care about the other stuff, but what

Pierre did is okay or not. We'll get a Bob to look at those pictures, so Kelly tell him where to send the pictures. The other thing I'll do is Brian's gonna call Bob. I gave him his information and we have Pierre's information, which is great. So listen. I want pictures though, to put up on YouTube when we get them. Okay, no problem, all right, thank you, Kelly. Three oh three seven one three two f five to five. Man, we've got a ton going on.

We're gonna have one line open. Here's the problem with sears. Oh my god, I thought they were gone. Uh, Brian, Uh, We're gonna free that line up. We've got an issue with the radio. That'll be next. And then Josh has a comment on electric cars. Everybody holds tight. One line open, three oh three Martino, go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until

you're content. Time for an insurance check up, free, no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three oh three, seven to seven to one. Help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty

two. All right, three oh three seven one eight two five five three zero three Martino, you've been ripped off taking advantage of uh you pretty much name it. Hey, Denver, Regon, I want to tell you about these guys real quick. You want so, Meg, you tiede so or Actually they've got all the new weight loss drugs, but they're pricing just what sets them apart. I'll be honest about it. A lot of people charge anywhere from one thousand to over two thousand dollars a month for these weight loss

drugs, and they do work. I mean, there's no doubt about it. And these guys do it for two hundred and fifty bucks a month. That's the visit, that's the prescription, the medication, that's the whole thing. Two hundred and fifty bucks a month. You can sit back and watch that weight just go off. The other thing they do that's pretty cool is stem cell treatment. These guys are great, Denverregen dot com. But that so, Meg you tiede. I think I'm saying that right, But you

get the idea. Those the weight loss drugs two hundred and fifty a month. It's it's crazy. So if you've been putting it off, give him a call. There's no hidden money or anything in it, but Denver rejail dot com. Now when we come back, I've got one line open three oh three Martino, go with a sure thing Denver's best roofer Excel Roofing dot

com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three oh three seven seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two rift of news you need so you don't have run

anous as fast as we can shoot, that's gonna help. Come is the Troubleshooter Show. No Tom Martino, Welcome, Welcome to the show, the only show of his kind. We're here to solve problems, answer questions, take complaints. You've been ripped off, maybe taken advantage of. Maybe you're trying to recoup some money from a bad contractor this is what the show's about. You can call us right now at three zero three Martino. We have one line open that's three zero three Martino. You can also email us at

help at troubleshooter dot com. I'm gonna take a second and talk about a Dodge dealer. And this is the craziest story. You can't believe it. You just can't believe how corrupt they are or or it is possible they just I want you to be the judge, and it's really nuts. In fact, Jeff Vick with camera transmission, is in studio. Jeff, I want you to chime in on something with this because of the relationship of what you

do as well. And let me tell the story really quick. So this Dodge dealer in Castle Rock, in fact, the name of it, I believe I spoke with Joe Medina. I think he's one of the managing partners. But it's Castle Rock Chrysler Dodge Jeep Ram, castle Rock Chrysler Dodge Jeep Ram. That's who we're talking about. This guy Ryan called in a couple weeks ago and I talked to him at length, and I couldn't believe what he was telling me. He said he was driving down the road and all

of a sudden, his engine started knocking and it was horrible. He brings it over to the Dodge dealer. By the way, it's almost one hundred thousand dollars vehicle to twenty twenty three, still under manufacturer's warranty, Dodge Ram thirty five hundred diesel. He brings it over there because it's under warranty.

And the next thing he hears back from these characters, and I say that term even loosely at Castle Rock Chrysler Dodge Jeep Ram, is that it's not going to be covered under warranty because he neglected and abused his engine or something happened. Because there's only three courts of oil in it now. First of

all, I would assume this vehicle takes possibly eight to twelve courts. He had an oil change done at Big O' tires about eight months before, in about eight nine thousand miles before, and they're saying, if you really did have an oil change, this is an assumption of what they're telling him. But if you really did have an oil change, big O' screwed up and only put three quarts of oil in it. But regardless, it's not our problem. It's not under warranty. And you know what this Castle Rock Chrysler

died odds jeep Ram did. They flagged it in the system, So no dealership in the country will do any engine warranty to it. Generally, it would be flagged by someone at Chrysler. To the best of my knowledge, I happen to know someone entrenched over there, and sure enough, this dealership, this Castle Rock Chrysler dodged jeep Ram dealership. They flagged it in the system, no more warranty, and it was under warranty, So they're basically

blaming this guy. Now they tell him he needs an engine and it's going to be forty one thousand dollars. You go forty one grand. Well, remember it's a brand new truck and it's a diesel. I don't even know what that engine would cost, nor do I care, But they're not going to cover it under warranty because there's only three quarts of oil in it and its customer abuse. Does everybody, my automotive guys sitting there, does everybody

follow this story so far? Now I get involved, and I called over and I talked to someone at Dodge, someone that I know, and he verified everything. I just said that it was flagged and there's no warranty left on this vehicle according to what the computer said at that exact moment. Then I talked to this guy Ryan, he's the caller, and we got a game plan together. Then I ended up talking to I believe. Once again, I'm sorry. I talked to the GM down there. I don't know

if he was Joe Medina. Honestly, I forget who I talked to down there, but he was either the sales manager or the the general partner or the manager down there. And he said, Mark, I'm gonna go back and we're gonna check it, and we're going to make sure that everything's done right. And I'm going to try to fight for this guy to have Dodge do something for him. And I kind of took him at his word. I mean, I don't know the guy from anybody else. Next thing I

hear back from Ryan is Nope, they're not going to do anything. I said, Ryan, I need something in writing why they're not going to do it. They have got to give you something in writing why they avoided the warranty on this vehicle in the entire Dodge system, and get it out of there, Get it somewhere else. So then Ryan ends up. This is

where this thing gets so unbelievable. Ryan ends up getting the caller. One of the Dodge reps actually call him back, and the Dodge rep says, you know what, We're gonna pay a little money to prove to you that there was only three quarts oil. We're gonna go ahead and pay a little bit out of our own pockets to tear it down, and then we'll figure out exactly where the oil went, because remember, there's only three quartz oil

in it, even though that oil change was eight months ago. In other words, they're claiming that he drove on three quarts of oil and ruin the engine eight nine thousand miles ago, in eight or nine months ago. Hey, Jeff, can you tell us what a flex plate is? Yeah, if it was a standard transmission he's in the clutch, it would be called a flywheel. So the flex plate sits in between the engine and transmission.

Uh the torqueovert bolt up to it. The reason they called it a flex place because as the torquever heats up, it does swell, so it has to actually be able to move to in order to accommodate that Okay, Now, if a flex plate happened to break in a twenty twenty three Dodge Ram thirty five hundred, could it sound like an engine knocking? Most definitely guess what That's all it was, And it's one hundred percent covered under warranty.

These guys at castle Rock Dodge, whatever the hell it's called, did one of two things, and I'm not sure which one one. They simply didn't even look at the vehicle, but yet they said there was only three quarts of oil in it. So were they trying to sell a forty one thousand dollars engine or are they just inept? They're so stupid they can't read a dipstick? Is that possible? They're so stupid. They tell the guy there's only three courts, but it is full of oil. Listen to what I

just said, it's full of oil. It ended up going to a rap a hole because the Dodge guy, not the guy in Castle Rock, not the dealership guy, but the guy from Chrysler whoever the hell owns Dodge now, brought it over to a rap a hole to have it looked at. It a different dealership. They said, there's plenty of oil in it. There's exactly the amount of oil it's supposed to be. It's not due for an oil change. The flex plate broke. So what do you guys think

happened? And I'm being honest about this, Think of how egregious this is? Are they stupid? And if they are stupid, are they lying? Did they simply say there's three courts when it's full? What do you make of it? Jeff? I want your opinion first? Do you think they're outright crooks? And I don't mean for you. I don't mean to bring you into this, but you're a transmission guy. I mean, something comes in. How hard is it to check the level of oil? I mean,

what do you think there's something shady there? I mean, when everybody's working on commission, forty one thousand dollars makes a pretty good paycheck. I cannot believe this. Rod Greer, what are your thoughts? It doesn't sound right to me either. I don't understand why they did it. But if the oil is full, the oil is full, So I don't know they

told him there was only three courts. I remember this call. I personally got involved in this and went back and forth with Ryan numerous times over the last week when I finally found out what happened from a Rapah Dodge or whatever they're called down there, I couldn't believe it. A broken flex plate.

I don't even think they brought this thing in the shop. I think they went out, they turned it on, they heard that knocking, thought it was the engine when it had nothing to do with the engine, and then decided to tell them it's low on oil. It only had three courts, that's forty one thousand. Then the bastards, excuse my language, actually blocked them in the dodge. Listen, they actually blocked him to where if he brought it to another dealership, they wouldn't even look at it. They literally

blocked him in the warranty system. In my opinion, and this is my opinion, but you're hearing what happened, and we're going to have the consumer on Monday, and we're going to talk about this with him, and I'm pretty sure he feels the exact way I do. I don't know how this happens by mistake. I can't think of one way this happens by mistake. Now, I do want to ask Dragon, because Dragon, I love your opinion. If everything I am saying, which is being passed on to you

through the caller and other information I have, is correct. What do you think happened? It sounds like something nefarious. Yeah, if those shop guys are working on commission, they just were trying to make whatever commission that they could. I don't even know how to justify it. Once he comes on Monday, my next question is going to be to Kelly to call him up. I want to call up this managing partner again and talk to him.

This guy came on and blew smoke. I mean really, it's still coming out of my you know, I can't believe how much smoke he blue. This is the most insane thing I have ever heard. It really is,

and we're going to revisit this Monday. I'm not going to labor it right now, but I'm telling you, if you live in Castle Rock and you're looking at buying a truck or getting a Dodge or a Jeep or a Ram or anything they sell down there, and they also own I think a Super One too, or and other stuff, I would never go to these guys. I would never go to them. This is crazy. I haven't heard something this bad in a long time. It's outright insane. They are right

insane. Marks. Hey, look the technician that looked on you looked at that, right, he's paid on commission. He went out there, he heard the noise, and that ticket was a sign to him. And so if he was lazy enough to just advise an engine without checking it out, they need to go back and see what technician that is, and he needs to be held accountable. But what's even But what's worse than that? What's worse than that is he said there was only three quarts of oil. Let

me ask you this question, Griffin. If a truck comes in like that, a twenty twenty three thirty five hundred, how hard is it to check the oil level? It's not hard. But also if that was the case, he would have went ahead and drained some oil out, showed the metal shavings in the oil to help you. Concurring, I think they were finding the complete I think they were putting a complete Oki doke on him figure and he's going to draw forty thousand because it's one hundred thousand dollars truck. He's

not going to just trash the truck. I think they tried to screw him that's my opinion. I really think they tried to screw Blue and tattoo him and they almost got away with it. They almost did if it wasn't for him calling into this show. So for everybody out there, So for everybody out there that does bad things like that, Remember why this show is here. It's to catch guys like you trying to rip people off in Colorado. I'm sick and tired of it. In this dealer, the owner, the

owner, in this managing partner should be ashamed of themselves. And I hope they come on and face some music Monday. I really hope they do. I gotta take a break. Go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance checkup, free, no obligation comparison call Compass Insurance. Pay too much your coverage at dozens of insurance companies find out now three oh three seven

to seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. You know, I'd love to hear from people on that Dodge dealership. Can anybody out there imagine how they got that so messed up? Or do you think it was on? Now? Actually, Steve's got a comment right now, Hey Steve, what's going on? Steve's gone? I wonder why? What was his comment,

Kelly? Do you know he's a mechanic and he wanted to comment about the engine issue that you were Steve, call back free that lineup. I'd love for someone to call back, especially a technician, and tell me how this is possible. Where they say there's only three quarts of oil, they flag it in the Dodge system, so he doesn't have a warranty anymore. There was only three quarts oil at least that's what I'm understanding. And I saw the flag, I mean I really do. I got a screenshot of it

in the Dodge system. This dealership tried to put them together, in my opinion, and if they didn't, then what happened? How did they say there's only three quarts oil? Why? Why? And then we have the other Dodge dealership that says there's no oil, there's perfect amount of oil, there's no oil missing. God, my brain hurts thinking of how bad those guys are my opinion. Now, Joe, what's going on? You've been

waiting forever. I've got a twenty twenty two GMC canyon And what happens is when I'm driving at about forty five miles and or fifty miles, the radio starts getting a lot of static on it. And I was just trying to see if there's an easier fix on that particular radio. Maybe you're driving far away from the radio station. Is that possible. No, it's all mostly in town. I could be driving on sixth Avenue or whatever. So what

I did is I took the antenna off the top of the roof. I cleaned it and put some dielectric grease on it, and then I put it back in there. But it didn't seem to help. So well, Joe, I'm going to ask this again. Is it possible. It's nothing to do with your vehicle. It's got to do with the radio. What are you listening to? I mean, if you put a CD on or an MP three player, it doesn't happen. Correct, It's only on what AMFM?

Yeah? Right? Yeah? Just I'm looking at the AMFM radio and I would just it seems like when you get to forty five or fifty miles an hour on the UH on, the radio starts getting a little bit of static in there. So well, I don't know, guys, any idea is there? Does the static seem to change with how fast the engine is actually moving, how many RPMs you're doing. I'm when I'm down to below forty miles an hour, the radio works just fine, because I wonder if

you're picking up electrical interference from the charging system. They've got capacitors that are used for noise reducers, and if you've got if they're not working properly or they're failing, then you can get some noise coming through that radio. Oh okay, well I can tell how would you how would he troubleshoot that? Jef? Well, personally, I just changed the ultiment or find out. But twenty two. Yeah, that's a little tough for most people. Isn't

there a filter you can put right between you can get noise filters? Yeah, right between the the antenna and the radio. Well, if you put it on there, then you're just gonna absorb all the noise. You're not gonna get any noise coming out of the radio because you're literally what you're getting through the antenna is actually electronic noise and then converted through your speakers. Okay, so if you put it on at an antenna, you're going to absorb

all that noisiness, not gonna make it to the speakers. Shoe you got any other questions, No, that's all I wanted to see if what that might be an easy fix on there. I need to maybe take it to the dealer and have them kind of look at it and see if they can because it's still under a warranty. Yeah, a little bit. We've got to tell about November. To get there. I would do. I would

get dead done. I don't honestly though, Guys, if it's coming through the charging system, they should be able to see it on a scope. Well not only that he's saying it happens when he's over forty five or whatever. They should be able to get in with them and listen to it happen. Right. Well, I'm talking about verifying it. Is that something you

mean, what the issue is is that something ride with JFR cars. You sell a lot of cars and you use everything, But is that something that let's say, you know, the guy from whoever GMC hops in with them and they hear it. What would they do warranty the alternator, Jeff, I mean, is that something they would do be based on that problem? Well, no, they'd confirm it and then they'd, like I say, if as long as they can see it on their scopes, and then that

would be a warrantable item. Okay, I dig, I dig, all right, Joe, I appreciate that. Hey, Martha, what's going on with this Sears dishwasher? Okay? I talked to Tom last Friday. It's actually an LG dishwasher that has a leak. It's only I've only had it since the fifth, so I've had it from What does Sears have to do with it? I had the LG the dishwasher has a leak, and LG sent Sears to fix it. Okay, But Martha, you didn't buy it from Sears? Correct? I did not? I thought, Okay, I

get it. I get it. So they sent out the Sears kat that's shocking to me. Anyhow, go ahead, Okay, So when I talked to Tom last week, they were to come out yesterday and they set a seal. I got the seal yesterday, but they stood me up. It's an eight to five window and Sears didn't show to put the CeAl in. So I contacted LG immediately this morning and one of their presidential liaisons called me back and said, well, we can't control Sears. I will try,

and I got a text a little while ago. My new appointment for a CeAl is July ninth, and Sears has a history with me for not showing up. They got a history with everybody for nat showing apparently. I wonder why they even called. Will LG allow you to use anybody else or they have to pick them? They I guess they're gonna pick them, she said, But it was one of those where she wasn't sure at the time. She wanted to see if Sears would come back out. Is it truly unusable

the way it is now? No I run it. I just collect the water. God, you know, I'm not sure it's the seal. My husband looked at it. He was gone when it was installed in everything, and he looked at it this morning and he says, from where it's leaking, it doesn't look like it's the seal that they sent me. So you're thinking misdiagnosed it. They haven't even seen it. Well, who said it was the seal to begin with? I guess they did. They just set me a seal. No, hold on, hold on, I'm just a

little confused. You call it LG because it's LG and say, hey, I've got a problem. Within that phone call, they side it's a seal and send you a seal. I think they contacted Sears and Sears decided to just send a seal. Oh my god, I got you when they when they come out on the ninth. You know what I'd like to do. Let's get I'd like to put Bow on this. I really would. Let's put Bow on this, Kelly. I would like you, Martha to do a three way conversation with Deputy Bow and LG. And let's see if we

can't get an alternative to what's going on. Just tell them it's not acceptable. And our guys are really good. Bo will know how to communicate to him. Maybe we can get you an earlier window. But more importantly, let's get a diagnosed. I'm with you. I'm afraid they're gonna show up and they're gonna say it's not this seal and then you're moved yet again. I just don't trust Sears. So hold on, let's get let's get Deputy ball on that. I got to take a break. Then I'm gonna go

to Well real quick. Steve, what is the comment on the dodge? Thirty five hundred, Yes, Mark, it's it's a simple comment. I'm a mechanic. A dipstick on a vehicle usually only tells you that the oil is two, possibly three quarts low. And I was thinking that it's a possibility, and it really it lowers the egregious part of this. But I was thinking that it was possible that there's only two ways that the technician could

have known that there was only three quarts of oil in it. Either drained the oil and measured it, or he added five quarts of oil to bring it up to the proper level. And I'm just wondering if possibly a wrappa hole got the vehicle after he had added five quarts of oil to know that it was three quarts, you know, only three quarts in there? Actually doesn't have a dipstick. Yeah, no, the answer is no. Okay, what's what? Why does it not have a dipstick? What's the deal

we measured electronically that one does not have a dipstick. The customer or the caller actually brought that up, but he did not have the ability to check the oil himself. You know it. It is pretty strange, Steve. I mean, they've got this app. It's actually kind of cool, and I got screenshots of it. It tells you when to change the oil based upon I don't even know what it's based upon, probably driving conditions, mileageit

combination of everything. I have no idea how it comes to it, but it'll say you have thirty percent life left on it, and it green lighted everything. If I look at that app, his screenshots, it said the oil pressure was right. It said everything was right. So it was like them saying it was three quarts low. Made no sense. And then my argument when he first called against this dealership is like, how does the app say everything's right? He has no way of checking the oil, but yet

you're saying he did something wrong. And that's when they started, I guess telling him it was Big O's fault. I think they put him together anyhow, I gotta take a break, go with a sure thing. Denver's best roofer Excel roofing dot com. You don't pay a cent until you're content. Time for an insurance checkup free, no obligation. Comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three all three

seven to seven to one. Help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. All right, listen, we've got a lot kick in Monday, Monday, Monday. We're gonna have Ryan in, uh he's a caller, have him on the phone. We're gonna try to reach out to that Dodge dealership in Castle Rock as well and try to figure out how they accidentally pulled his warranty on an engine

when he didn't have an engine problem at all. And then on top of that, they you know, they want to get a forty one thousand dollars engine sold to them on his truck that's under warranty. They also flagged it in the Dodge system. In fact, Jeff, I just sent you a picture that keep that uh private, But I mean that's it. Man. They literally flagged it to where it didn't have a warranty on the engine because apparently he only had three quarts oil in it, which we find out was

absolute bs. So they're either the worst of the worst of the worst, or they're liars and thieves. I'm not sure which one it is, but I'm amazed by it, and I hope they come on, and I hope they actually face some music. I hope they actually say, Okay, we had a bad technician, a bad apple. We got rid of them something.

I mean, hopefully something, but we'll find out now. Three oh three seven one, three eight, two five five, I do have a line open, uh, three oh three Martino, and let's go to Stephanie. Oh wait, Bob has an update. He's with l Em Landscape. We had a guy call up. Ryan said, hey, my parents paid for this wall and the wall was done horribly. It shouldn't have been done this way, and the guy didn't pull a permit, so we told him to get off the property. We don't want him back. And when the

contractor came on. You can go back to the first hour and listener. The second hour, the contractor came on and Pierre and basically said, hey, look, the only reason they're saying there's any problem is they still owe me money and they don't want to pay me. Bob, did you look at the pictures? Okay, yep, Mark, let me tell you, first off, at wall illegal. Secondly, they're using cinder block for a wall, which is not a retaining wall block. They're they're not just they

can't hold the same amount of weight. It has to be engineered. When it's four feet the height of that goes from the bottom of the block to the top. So I've already got him in contact. He's already called a verify what I told him. Yes, I'm right. So I told him, Uh, he's gonna have to deal with his lawyer. You're not paying him any more money. Everything that was done was gonna is gonna have to be torn out and redne He verified what I told him, He saidam,

You're good, and I just have a little Mark. No, but wait a minute, Mark, Wait, wait, wait, wait, he just stacked up cinder blacks. I mean, what holds him together? Nothing. I need to see a picture of that. Send that over two years. Here's the thing I don't know. I can see gaps in the block. So what he did on the front of this wall, he formed out what looks to be six to eight inches wide. He's gonna pour concrete down there to hold the wall. Well, first off is wrong, but the whole

point of it is Mark he built an illegal wall. The second guy built an illegal wall, and that she paid him. So he's gonna give it his recurring the permanent mark what he's talking about. It's not the permit,

it's an engineer. It has to be engineer every layer with fogrid, and you have to use the retaining wall block if if it's over four feet, well yeah, Lake was twenty six inches, but where he's at at four feet, yeah, because they don't want the wall falling on certain I mean, it's pretty straightforward, right right, and there's always certain times for retaining

wall block you can use. Okay, go above four foot. So I've got him going, and he's already getting with his attorney and he's already called to verify what I told him through the city got it wrong. And that's where I'm gonna walk Bob this. I really appreciate you putting eyes on it. By the way, that's Bob with l em Landscaping. I mean, you can find him on our referral list if you do need a retaining wall or something like that done right. I do want to do this Kelly,

come Monday. I would like to have that contractor back on and discuss his work. He came on the first time. Let's try to get him back on the second time. You might have to remind Tom of that. Okay, Stephanie, what's going on? Calling in? Can you hear me? Okay, yeah, I got you go. Okay, Okay, I'm calling in because I am having so much trouble with my property management company. So I guess they can start from the beginning. When I first found this house,

I like, applied for it and we did that whole part. They screamed me and they approved me, and then I was able to come and look at it. While when I came to look at the place, it was really nice. It looked okay on the inside, and everything looked great. So I was like, well take this. So then I signed the contract. We moved in well the first time, the first time. How long, Stephanie, how long? Soalse you signed it's a one year lease and how long are you into it? If this is my second month and

what's going on with it? What? What don't you like about the place? The problem is is that they were they were very dishonest in the beginning, because when I went in there to look at the house, we didn't there was not an odor smell in the house. But then when we went to go move in, there was a strong shung odorsman and I told him, I said, we don't have dogs or anything like that, which I wanted to move to a place where where, you know where they don't like

offer to have that. Okay, hold on, Stephanie, let me take this break so I have time with you right after it. But do me a favor when I come back to you, kind of shorten it up. Where we are now. It sounds like you want out. It's a long story. I do want now I'm gonna I'm trying to see if there's any way I can get out because I keep having to go back and forth with this company, and they're very well could be you might be able to do

a self eviction on yourself, and that's actually a good thing. But but hold on, we'll dive into it right after this. Go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation. Comparison call Compass Insurance Paying too much your coverage at dozens of insurance companies find out

now three all three seven seven to one help. You'll think you're his only customer when you choose Frank durand the Realestateman dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two