The Troubleshooter 6-24-24

Yeah, ripped up news. You need advice? Who you don't have? You come running just as fast as you can. Shooter's gonna help coming man. This is the Troubleshooter Show now Tom Martino, Hello, Tom Martino here, Welcome to the show. What is happening in your life? This hour brought to you by waterproos dot net for water drinking water at the kitchen Sink fourteen hundred dollars fully installed. I love pure water and if you love your health, you'll love it too. Three oh three eight six two five five

five four. Speaking of water plumb line services with us today to talk about plumbing, heating, cooling, electric and trains.'tis the season to be busy, and I got the predictable calls from people pissed off that they can't get an appointment. They named all of my companies and said they're one there. You know you You tell me to call these people and I can't get an appointment. I said, yeah, but I've been telling you that for months. To go and get your stuff checked out before we get this heat.

Bob, have you noticed our people just a little anxious now right? Everyone wants it yesterday when they could have done it you had people waiting to go to homes, Yes, just weeks ago. We talk about this every time I'm on your show, Tom, And it's just human nature. You don't wait or you don't People aren't proactive. They won't maintain their equipment until something breaks. You know, we've been conditioned, like with automobiles, to

get your oil changed every three thousand miles. Ninety percent of the problems you would have found. Ninety percent of the problems you would have found. So, anyway, what do you do in a case like this when somebody calls no Air? You know, you can't just put them at the head of the line. No, I mean we you know, we have our VIP program. But outside of that, I mean, we just do the best we can to get to as many people as possible every single day. And

this is happening across the industry. Is not interesting, it's not plumbline, it's it's the entire industry US a country. It happens every time, every season. Anyway, three all three seven one three talks seven one three eight two five five. I want to talk to Christopher who called three oh three Martino, And I want to remind people if you call three oh three Martino, three oh three six two seven eight four six six. You can leave a message. We will get back to you. That's our promise to you,

so you don't have to wait. Also, I want to welcome our Facebook flunkies, but mainly our YouTube morons. And then all of you who listen to the downloads, because there's a ton that download later actually probably doubles our audience. And welcome. If you're on a treadmill, welcome, work your ass off. Okay, anyway, let's go to the phones and then whatever's on your mind. Folks. Now you can call three O three Martino.

Uh, if we're here, it'll come to us. If not, voicemail, and then you can also go three oh three seven to one three talks seven one three eight two five five. So we'll start off with Christopher and uh hey Christopher, what's going on? Fine? So thanks issue. My girlfriend got a new car in January. All right, okay, what kind of car. It's a twenty thirteen forward. I believe it's an escape. It's a I'll say she bought a new car for her, but it's the used car. Okay, yeah, okay, got it. What's going

on? So she noticed a leak in her car, figured it was an oil leak, called into Should I mention in the dealership? Oh, it doesn't matter. Yeah, So how many miles were on this by the way, I don't remember, Okay, how many miles? All right? But the bought it in January and there was an issue with the battery that needed to be replaced, and they fought her on that, but eventually they replaced it. When you say they fought her on it, let me let me

help help sh some light on this. And by the way, Christopher, I don't know if you're new to the show now, but what we do is try to educate those listening as well. So she buys a car and there was an issue with a battery and they fought her. So explain how that happens. If she's buying a car and there's a battery issue, she could say I want that battery replaced before I buy it, because she obviously would have had it checked out, they would have found the bad battery and

they would have said, you got a bad battery. She could have made that a condition of sale, or did she simply buy it as is and then went back for the battery and I'm not trying to trick you, by the way, I'm trying to find out what's going on. Go ahead, she bought it as is and went back for the battery, and they said, hey, you bought it as is, right, yes, okay?

So what happened then? Did they replace the battery for her? They did end up replacing the battery, but it had to be worked out between two different dealerships because there's a shouldn't there be an automation forward whatever? So they didn't Why would the battery have to be done like that? I don't know. They okay, but that's good. That's nice of them to do it, because truly they didn't have to. So anyway, they voluntarily replaced the

battery. And then what what's going on now? So she had a warranty under her hold, like a limited warranty for several months after the purchase. Oh okay, so there it did come Oh it did come with a warranty. What kind of warranty did it come with? And Hi, Mark, I'm sorry I didn't notice you there there you are, I got your got you on video? So what's going So tell me what happened as far as the warranty. What kind of warranty? Just the limited warranty for repairs on

the vehicle within the first several months after purchase. Several months. Okay, uh, okay, I don't this was standard with this vehicle or did she buy that warranty? Can you explain, go ahead, that was standard with the vehicle and she bought it? Where did she buy it from? Did you say AutoNation Mark? Do you know what they're do They have an automatic warranty on cars, on used cars, they might have like a thirty or sixty day deal. Yeah, and it's quite limited. But okay, so

keep going here. I'm sorry to interrupt, but I need to get these details. They mean a lot Christopher when we go to try to help her out, So keep going. So essentially right before that expires, she not this is a leak, figures it's an oil leak, and calls into the warranty or into the dealership again to try and get that fixed. But because of the scheduling, they weren't able to get it in until right after that warranty expired. Yeah, but does she have proof she called in beforehand?

If so, it should be covered that. I'm not one hundred percent sure of Okay, there's a whole bunch we need to know. Then, I know there's a whole bunch. So can we talk to her? And I don't blame you for not knowing every detail. You called for help, so we're going to give you help. Can we talk to her? I can

try to get her on. The reason I called it instead of her is because she if she is shy and not particularly okay, okay, she is she at a place where it would be possible for her to relate information to you, as I ask, Yes, I hope not okay, So where is she? Is she near you? Can we talk? Can we talk through you? And because I can tell you what we need to know I'm currently at, where can she okay? Okay? Or how about this? What if we have deputy doc call her off the air, then she doesn't

have to be nervous. Deputy docs in the studio. We can that we call our helper's deputies. It's a little joe carry right, So I mean, but basically they really do help and we can find out all the basics. Because what I want to know is this, I want to know the terms of the warranty. I want to know if and how many miles were on the car, and what the warranty covers and what it doesn't cover,

because I'm looking here at Autonation's warranty and they don't cover much. They don't cover much, so I don't know what she had go ahead the other things. I know she also purchased an extended warranty. Okay, that's something. That's something for sure, that's something. So that's what we need to know all that kind of coverage now. Normally, and they extended warranty on a used car, just for your edification here, they don't cover pre existing conditions.

That's what's odd about it, because most everything on a used car is pre existing. They don't cover things that were wrong when she bought the car. And they'll argue the leak was there. They'll also argue that it was normal wear and tear. They don't cover that. Or they're going to argue it was a lack of maintenance or previous owner abuse. They don't cover that.

In essence, a used car warranty covers manufacturers defects. Now, I want to ask you something on a car that is a two thousand and thirteen, so we're talking about seven, eight, nine, ten years almost ten years old. I mean it's eight years old seven. So what would be a manufacturer's defect, Well, the crank cracks open or there's catastrophic failure. The reason they do that is because it's a money it's a profit center.

These extended warranties on used cars are absolute ripoffs. So these are things that unfortunately a lot of people don't know them. So what we're gonna do is investigate it. If you hang on the line, Kachina here is going to get your girlfriend's number and have one of our people call her and try to gather this information. Doc. You're there right, You got it, Tom, Yeah, let's just see what we can do to help her. Let's see if there's anything we can do. There might be, there might be.

We'll see what we can do. I'm Tom Martinez. We got Bob Logan with us from Plumbline as well. I have a couple of text questions for him already. Frank Durand the real estate man is the number one real estate guy for selling and for getting great prices fast, faster than the market average, more than the market average, and he will show you what your house will sell for based on his thirty years of experience, free of charge.

There's no obligation to list. Frank Durand real Estateman dot com three oh three nine two zero sixteen twenty two. Go with a sure thing Denver's best rufer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation. Comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three all

three seven seven one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Hi Tom martinro here, Welcome to the show. Three oh three seven one three talks seven one three A two five five. So I want to talk to Ruby. I don't have that. Let me look at this email. But Ruby's calling about a call here, and it was her son bought a twenty nineteen Honda, put

five thousand dollars down, financed it. Now falor Honda is telling him he needs to bring the car back. And I said wait a minute, there's so many questions unanswered, like was it a final contract? Why do they want him to bring it back? Now? Many times, let me explain some tricks that dealers do. And this is universal. I'm not saying they

all do it. I'm saying it's universal. When they do do it, they write down on a contract conditions that the buyer likes, the payment, the interest rate, the terms and conditions, and then they hand the keys to them and they drive off. Then it's what we call the callback. Mark explained the callback. They tell you you don't have financing. You know what I'm finding though, is more and more dealers aren't doing that. They're

not, but there's no doubt it still happens. But they call you back up and say, hey, that interest rate we promised you you no longer qualified, or or they're trying to give them, or your credit or your young dame wasn't good. Something goes awry. Now here's what we have done in the past. As Mark will tell you, many times they say, well, it says right here that this contract is not complete until it's approved by the finance company. And it does say that many times. However,

it doesn't say it the right way. It should say this contract is contingent upon a finance company giving final approval for a loan and funding the car. But it doesn't say anything. What it says was it's not final until approval.

Now, I have argued in the past successfully where they put down a payment, let's say three hundred a month in interest rate whatever, I have argued that the dealer, because the dealer will put itself down as the lender on the contract and it will say that you have a certain payment a certain interest rate. They do a full truth in lending and the statement, and

then they give you the keys and you drive away. And that is my contention that they have approved you, and they are the finance company and they must accept those payments and do it or find you a similar loan. What they should what they really mean to do is they're being an officer or an agent of the lender. And what they really mean to say is this, Okay, we have your information, We are an agent and will try to sell this loan. If we can't sell it, the contract is null and

void. And in that case they can't charge him a penalty for keeping the car while they shop the loan. I am telling you that dealers are still doing it wrong on the disclosures. They are an agent of the lender and their disclosure should say we this contract is contingent upon us selling this loan, but they don't say that. They say it's contingent upon approval. And they're stupid. They're stupid, their attorneys are stupid. The industry is stupid.

It's just they're doing it because they're getting away with it, and not enough customers are suing because if they sued, they would win. And again, as Mark said, it's not as prevalent as it used to be, but those contracts are still the same and they still leave themselves and out. Now I'm not sure if that's what happened in this case, but I asked Ruby to find out a lot more information for me. What did you find out? Ruby? With Fowler? By the way, Fowler is no great dealership.

They suck pretty much. We've gotten over the years many complaints. So they're in Longmont right, yes, And just for those listening, I'm going to make a blanket statement, more problems come out of Longmont and Greeley and

Weld County than the entire metro area now think about this. Add all the dealers together in the Denver metro area, and then add the dealers together in Weld County, Greeley, and Longmont, and we get more complaints out of Well County, Greeley and Longmont than we do out of the entire metro area. Now, how is that even possible? It must tell you that they

breed bad car dealer. What happened? So on a couple of weeks ago, they called David, they found him on the internet, came and picked him up in Forore Colin, drove him back, picked him out of car. He got the pilot, signed the contract which I sent you. Then some time went by and then they did the callback and said that contract didn't go well. They didn't say that. They just said that they could save

him a dollar and to come back and sign a new contract. And he didn't think that that sounded right because they wait, they didn't say they can no, no, they didn't say they could save them a dollar. Come on, They told him to come back because they could save them one dollar, and so oh, come on, okay, go ahead. Yeah. But so anyways, we were like, that doesn't sound right, we don't want it. We so Friday, after I talked to you, you gave

me the confidence. We took that Honda back. Chris, the guy that was really rude, in a jerk and said that the money coming back was not going to be an option, slid back to his office and Jason came out, who was friendly and smooth things over, and said that they would get all of his money back, and they went charge him for financing our proseas or for mileage, and they just gave him and we couldn't get a

checked that night. So they gave him an email saying that they promised to return his money in thirty days, and I uploaded that, so I'm hoping that that's good enough. Yeah, that's what I'm looking at right now. Now just by the way, from what I can see, I didn't get to the finance part. Oh okay, American Honda Finance Corp. And then this is the application. Your son is David, right, yep, okay. I looked at this and it's all of this I have read I received.

And then it says retail installment. This is the truth in lending statement that they're required to give. He has an interest rate, he has everything, his payment, everything's spelled out, and it has here, okay, all that he signed it, and then it has here everything, and then it says co byer seller must be signed by an authorized representative of the seller. They signed it this guy named John, and nowhere is there a contingency here. They financed that car. They just didn't like the idea, so

they thought you were stupid. They were going to try to pull a fast one. Now, listen, we got to ride this like a wild pony. They got they got to return that money. Okay, and I think they knew they knew you. You mentioned us, right, Oh yeah, so they totally were rude to me. And of course I started sing around Tom Martino's appointment ten A and Monday, and then everything changed. Okay, you stay in touch with us, sister, okay, because we'll be right

there with you in a month from now. Can I call you? You know, I want you to call me, like in twenty days. Okay, I'm marking this pending. They hold on. I'm putting it down. They promised to refund all money. Okay, so I put that down. I have a note, I have your name. I'll be able to look it up. And right now, what I'm going to do is I know it's you know it's qualified. Have I ever done a Channon a qualified dinger? I'm going to do one a qualified dinger. Come on, bro,

I can do it because it's partially for a partial success. She scared them there? Okay, Ruby, thanks for the follow up. Stay in touch with us. You know you got us behind you. These people are as I said. We'll leave it at that. People just remember what I said about Weld counting Longmont greatly. I have no idea why Mark. Isn't it weird though? How many bad dealers are there? And I mean, what the hell do they think people up there are stupid? Do they think people

up there are stupid? Maybe? Maybe? I don't know. Rick says he's got a medical issue. Ben wants to talk about something called impact Energy. I think that's whatever. Okay, that might be a company, a utility company, Bob logan. Is it true? Somebody wants to know that for every retiring technic, for every two technicians that retire, No, for every five technicians that retire in the HVAC industry, there are only two to

replace them. Is that possible? Yeah, I've heard varying statistics, but plumbers, electricians, hvacy, technicians, any of the trades, welder's mechanics, the case. I mean, we've got a lot of boomers starting to retire, and you know, I don't know if it's because of an education system or why, but there's just not as much they don't know. They want to they want they all want to go to college and be educated, which is fine, but they feel like these services of positions are not careers.

Can you explain roughly in the industry. I'm not asking you to spill any beans about any particular company. What's the range of salary for an excellent tech or plumber or hvac What is the range? Listen to this people, Yeah, it's you know, it's gonna I would say for an average technician eighty to one hundred thousand. For someone who's got a you know, master

journeyman that's motivated, very efficient, motivated. You know, it's it's not uncommon Tom for them to make one hundred and fifty to two hundred thousand dollars. Do you hear this? Do you hear this? One hundred and fifty to two hundred grand for somebody qualified and that doesn't by the way, necessarily mean sales. It means lack of complaints, follow up, it means good reviews. It means somebody who's golden when they step into your home. Yeah,

and that's what you want. By the way, you know, I'm not saying that that you don't want that. You do want qualified people who are good and well paid. And by the way, if your kids are looking at industries, there's nothing wrong with trades. We have more coming up. Go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free,

no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three o three seven to seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three three nine two zero sixteen twenty two. Hi Tom Martino, your troubleshooter three oh three seven one three talk three oh three seven one three eight two five five Denver

Regen dot com. They are doing stem cell treatments for hair replacement. They also do weight loss at two hundred and fifty a month for the semiglue tide compounded Denverregen dot com. Rick has a medical issue, he says, Rick, what's going on with you? Hi? Rick? Hi? Tom? What's happening? Man? Oh man? So, all of a sudden I had to going for like a spine surgery back in twenty two. Oh well was wrong? Man? Well? My spine a compressed and all the nerves

started getting pinched. Was that out of age or was that out of abuse or an accident or what? I don't know exactly. And this was this was in twenty twenty two. Yes, was it called decompression surgery? No, they had some technical term for it. Was it a fusion? I'm just curious. It is affusion? Yeah, unfortunately, Oh my god, that's a terrible thing. Okay, so what happened? Then it hurts?

So anyway, time comes after a while down the road, all of a sudden, I get to where Signea, Medicare can't decide who is primary for my insurance? You have Medicare? So how old are you both? I'm sixty six? Now were you on Medicare when this happened. Yes, okay, did you take EARL? Okay? So, okay, so you were on Medicare and you will have SIGNA And is SIGNA your supplement if you're if you're calling supplement primary or no. What I'm saying is this, why did

you have SIGNA if you're were on Medicare? Well, I'll just start there. Well, yeah, we'll go back a little bit further. But you you had to buy SIGNA. It doesn't just automatically show up. So when you went on Medicare, did you buy a It's called a supplement. Many people have Medicare and then they have a supplement. Is that what the SIGNA was? Oh? No, So I was on my wife's insurance to start with, okay, and that's the SIGNA one. Yes, okay, I

got that. And then yeah, okay, yeah, so so she was working right, yes, and she still is and still has the same insurance. Got it? And now at the time you were under them plus on Medicare, yes, okay, yeah, and then they got to where they couldn't decide who was primary. So then so what happened? Oh, they're telling me that we're going to send me a bill for they sent me a bill for five hundred and thirty five thousand and some change. You know,

yeah, well you're not going to pay that. You're not going to pay it. It's not even going to show up on credit anymore. I mean, they're not going to do anything. I mean, so I know you want to clear it up, but that's all just smoking mirrors right now. You're not going to be responsible for that. There might be a copy. I don't know what you had with SIGNA, but and I we need to call our expert on health insurance right now. I wish he would have been

on, but we didn't know what this was about. So hold on, let's just we're going to get Integron. I need to ask them a question on who takes primary, so that's a good question. Hang on. Three oh three seven one three talk seven one three eight two five five three oh three seven to one three talk renew Home innovations. The most beautiful bathrooms you want to see, including these shower conversions. That's what they specialize in.

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You don't pay a cent until you're content. Wait time for an insurance check up free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three oh three seven to seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. I'm Tom Martine here.

Brick has a medical issue and we're we have in teg around right now to get this done. Hey, John Jones Junior. He's with Integra Insurance. There are health insurance experts, John. We have this often where a guy is married to a woman who's still working, or a woman's married to guys to you know where they're on Medicare, but they're also covered by their spouse's employment health insurance, and that was the case. That was the case with

Rick. He had SIGNA, His wife's coverage was SIGNA at work, and he was on Medicare. He had major back surgery, and what happened was they could not figure out, according to him, who was primary, so neither of them paid, and he was billed five hundred thousand dollars. This I don't think you'll ever have to pay that in a million years. But what happens when you have employment coverage as a spouse and you have Medicare, well, I mean whether it spouse or you're the employee, it's it's pretty

much the or the same. It depends on the side of the employer. If you're less than twenty employees, you need to be on Medicare, and Medicare is going to pay first, and the insurance company may not pay at all. If you are over an employment that's over twenty employees, well then your employee plan pays first and Medicare is going to Medicare is going to coordinate with that. Now, Rick, your wife's company, how big is it? Excuse me, you cut out right at the last moment there. How

big is your wife's Did you hear what he said? By the way, Oh yes, I did. So. How big is your wife's company? How many employees? It's large, it's it's way over it's way over one hundred. Okay, So there that coverage SIGNA coverage would be primary. I can't make them agree with that. So now, what reason do they give that they're not primary? What reason you were on the plan as a as a dependent? Is that or whatever they call it? You were on the

plan as a spouse? Yes? And what reason did they give for rejecting the claim? They've had multiple reasons now. One of them has been that you know that. The other one was primary, that Medicare is primary. They said there's been a role change. They said it's been because we're common law married. They said it's been Oh, I forget what else they've said? What do they mean? Okay, so common law Marria should have nothing to do with it. What about what about the coverage itself? Did they

get pre approval? Yes, they should have, I mean as far as I know that. Well, did you check with the provider to see they got pre approval? Well? When I did it? Before I did it, I asked him if they did, and they said, yes, John, what would you do in this case? He's he's sitting on a five hundred thousand dollars bill, actually eight hundred thousand. They're closer to eight hundred thousands. Okay, another one, and they're they're hounding me too because what's

another three hundred grand? So he's the eight hundred thousand in the whole. Yeah. How long you been going back and forth with this? Do you have a credit card you can put it on anyway? Good? John, go ahead, I'm sorry. So I've been dealing with it for a while. At first. It started off, Oh, the surgery was in twenty twenty two, John, what would you do and sign SIGNA? You got prioritization, I mean it went through the health insurance I got, you were

pre pre authorized for it. I would. I don't know if he has I don't know if he really was that. If you've adopted other steps, I would if I would head to the Division of Insurance, Color other division of insurance, the DUI if signa, Uh, is it not paying any to me? It sounds like they should be your your primary payer on this. Yeah, Well I'm happy if you want to, you know, call back in and get the guy. I can get us some more information and

we can yeah, get you get you. Can you send some Can you send us some of the rejection letters that we can pass on to John. I have some letters and uh yeah, can you pass them on to us? I have some pastrumentation and me calling them and but you need to help. You need to call your health care provider right and you need to ask specifically about the pre authorization, when it was obtained, on what date and

time they have a record of it. Okay, that's first. Then give us your rejection letters, Kachina, give him an email and then we'll get it over to John I. Tom Martino, thank you, and Teger Insurance at three oh three four sixty six fifty five hundred. They're great for health insurance and to help you out. We have more coming up on the Troubleshooter Show with plumbline services and more. Don't forget. You can call right now

three oh three Martino. Go with a sure thing Denver's Best roofer Excel roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation in comparison. Call Compass insurance paying too much your coverage at dozens of insurance companies. Find out now three oh three seven seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot Com to list your home with Remax Alliance

three oh three nine two zero sixteen twenty two news. What advice, Well, you don't have the come run in just as fast as we can. Shooter's gonna help. Come man, This is the Troubleshooter Show. No Tom Martino, Hi, Tom Martino here three O three seven one three talk three oh three seven one three eight two five five. Welcome to the show. We are here to help you, and remember this. One Clear Choice Garage Doors will come and fix your garage doors for any issue, whether it's the

opener or the door, and they are proud of what they do. Twenty four to seven service for emergencies like you can't get your door closed at night or can't get it open in the morning, and broken springs. They specialize in all of that. That is one Clear Choice Doors dot Com. All of the prices there one Clear Choice Doors dot Com. Okay, Now, Ben wants to talk about impact Energy. I have plumb line services with us as well. Bob Logan is in the house. Uh, we're talking about

any number of things now, Ben, what is Impact Energy? Talk to me about that. Sure. So they're a solar company and they sold me on getting solar just before I went on vacation. Okay, and when I when I got back, I'd done my research while I was on vacation and decided the wrong time to do that is after my field. Okay, go ahead. Yeah, so I did research after you You actually signed a contract and then went on vacation. Did the research then while they were working or

what? Tell me about that part? So we had we had talked with them and and they they got me to agree. The guy leaves my house. So you did sign it. I'm trying, I'm trying to figure this out. You did sign a contract with the Okay? Good? I mean not doing an agreement. It doesn't say contract. It's called agreement, That's what it is. So yes, yes, signed a contract. And what's the name is Impact and and okay, so go on with your story. Then. So they had done the site survey and I called the guy to

say, hey, when what do we hear back? Because I had understood I could cancel before they heard back from the site survey. Now, where did you get that? Where did you get the impression you could cancel? I'm just trying to get all this straight. Where did you get I had gotten the impression from the sales guy, the impression? What does that mean? I don't know what that means. Does he say, by the way, when you sign this, you'll be able to cancel. So he had

told me that I had the opportunity to cancel. I thought he had said up until the site survey comes back. His contention is up until the site survey happens. Well, the point is, you have no right unless it's in the contract. So if they're giving you any what go ahead. So the cancelation policy in the track gives me three days. Yeah, because it was signed in your home, you have three days under federal law. So you didn't do that. After three days, I'm liable for the costs and

curved up until the date of cancelation. Okay. So they send me an invoice. According to them, they had completed the site survey, and so they're invoicing me for thirty four hundred dollars, which I don't have. And what's suspicious to me is I had been checking in with the sales guy from the day of the site survey onward to find out if the site survey come back, and I canceled with them the day after the site survey. He calls me Thursday morning and goes, sorry, dude, site survey came back.

And so here's all these costs and what is a site survey? So they send a guy out to check my roof electrical and walk the site, you know, the up on the roof, make sure everything's going to support the solar panels, that the electrical system is going to be. Is that all you're being charged for? Is the site survey? Or is there some kind of penalty in there? Oh? No, they're not charging me a penalty. But they're claiming that they had a master electrician to a product review

and approval. They're claiming a project manager engineering fulfillment. Okay, Ben, the softwokay charges, Ben, The contract is going to rule. Okay, not your impressions. So let's let's stick with the contract now. And these charges here's what matters if they were incurred or not. If that's what the contract says. But I want to ask another question, why did you cancel

them? I don't know anything about impact, but if they're like ninety percent of all of them, they're just clowns and all they are is a marketing company. But I don't know anything about specifically impact, So I want you to tell me about impact and why you canceled. So there's nothing that I can cite about impact themselves. It was more talking to my insurance and finding out the cost of you know, having insurance for the panels, talking to

my tax advisor on the tax credit and how that pans out. Well, tell me what you found out. What did you find out? Well, so my insurance would increase at least twenty to thirty bucks a month really to cover the panels. Okay. By the way, I'd like to ask Compass. I want to ask Compass Insurance about that in general, because that's something I've never considered before. That's a really good point you bring up. I've never actually considered that before. Could you call Compass and we'll get a quick

comment on that. I'd love to find out. Good, keep going. What else? Okay? And then the tax credit, there's a lot of so my tax accountant said, well, it kind of depends on where your

income ends up falling. And if you're below the tax credit, there's like a threshold that if you're below it, you don't get it at all, which I'm thankfully not below it. But if it's more than your tax your tax yeah, ability for the year, right, roll, one of them rolls, and there's another one that doesn't roll, and so, but it still is a credit. You still get You still get the credit. Though there is a credit. Yes, you still get a credit. It's just

not necessarily as much as they as. But Ben, Ben that that's not that's truly on you though, Man, that's I you except that, okay, and so is the other part. I mean, I'm not looking. I'm not sticking up for impact. I don't know these guys. I don't like solar companies in general. I don't like them. I think they're all most of them are all crookage, and most of them are all clowns. But you did sign a contract. You had three days. Now you've found

problems. You wanted to get out, and they're saying they incurred costs. So I was trying to find another reason you could get out. I'm wondering. I'm wondering now if you how much was the system going to cost uh forty six and sixty dollars thirty four cents? And how much did you have to go out of pocket? So it would be somewhere in the range of two hundred a month. See, you wouldn't have to do any upfront, hold on, you wouldn't have to do any upfront with me? No,

okay, so two hundred a month? And what would you say did they say? According to them, it would replace my bill during the summer and potentially more, such that I really should end up having almost zero electrical bill. Well, it gave me my full electrical bill, right, and what is your full electrical bill? It averages around one sixty a month? So why would you sign that? Why would you pay two hundred a month to save one sixty? That does make sense? Why would you do that?

I don't I don't have a good explanation. The only thing I can click for the planet. And more time than I thought I was Yeah, you had to have been. They showed you that you were going to pay two hundred a month and save at the most one sixty, So you would enter into a contract with a forty dollars deficit from day one. Yeah, and you willingly signed it. Wow, Holy crap. I mean that's a really that's a bad company. I mean, why the hell what are they selling?

What was their idea that? How does anyone sign a contract like that? Well, they claim that the payment comes down with the tax credits, and you know, they try to make it sound like it's gonna you know, it's going to benefit and it's going to turn in How many years would you make this payment? Twenty five? Twenty five? Yeah? Okay, so now you're facing how much of a cancelation? Thirty sorry, three three hundred and sixty seven dollars? And what do they say they're going to do?

You don't pay it. They haven't exactly told me, but they give me thirty days. There's only one thing I can tell you. Okay, they claim to do all of this. Therefore, it's your property. The site survey, the electrical report, everything is your property. Tell them, you tell them you want to see it before you pay for it. Okay, tell them you want to see each and every detail before you commit to paying for it. Don't stay paying for it, but commit to paying for

it. So you're not buying it on their word. You want to see it. You don't have to get a copy of it. You just want to see You want to see your address. You want to talk to the engineer, you want to talk to the electrician and verify it. It's just good business. Okay, Let's see what they do, and then I want you to call us back. I want to because really and truly, if they did incur costs in the contract says you pay for the cost, you

pay for the cost. But if you get that stuff, you may be able to use it for a good company, and that good company might really truly save you money. At least it's not going to be all deficit. You know what I'm saying. I'm saying that there's a possibility that if you get a new system from a good company and you get a finance and you can pay off that thirty four hundred. I'm not suggesting that's what we're going to do, but let's look for a way out of this. Yeah,

it sucks, man, it really does. I want to talk to you. I want to know, so call me back and let me know what you find. Jeremy is with Compass Insurance Group, And by the way, Compass does free insurance checkups for the asking meaning what you're paying, do you have to pay? Are you overpaying? Are you underinsured? Are you over insured? Do you have adequate insurance? It's all free and it's honest to God true and the math says it all three oh three nine nine six nine

thousand. Jeremy, question, Yeah, I was just told this guy said when he called this homeowner's insurance, they said, if he gets a solar system, he's going to be paying thirty or forty dollars more a month because of the solar system coverage. I never heard of that, Okay, Jeremy, I mean that's a little higher than we see there are. We have a couple companies, and I know there's some others out there that charge for

solar. And the big reason for that is the past every policy, the cost to remove them and reinstall them is included in your policy when you have claim. So I think companies are starting to see that people with solar are going to have a lot more payout because of that removal and installation. If you add solar, do you have to tell your insurance company in order to have coverage on it? Then you could. I mean, there are certainly companies out there who have probably gone as far as to say, we need

to be aware for that removal and installation that you have coverage. Most of our companies at this point aren't charging for it, so it's not as big of an issue on our end. But if you have solar, you should let your insurance carrier know because that removal and installation, you really want to make sure you have that covered. Well, thank you because that sheds light on it. But you don't think it'll be thirty bucks a month, right? No? I mean the one we have that charges for it. I

mean it might be fifty bucks a year. It's not significant. Bye. This is a case where I'm okay, I get where they're coming from, because there is a pretty inherent cost in addition to just replacing the root. Can you remove and reinstall it? Yeah? Okay, thank you, Jeremy. I appreciate the information. Uh Compass Insurance Group. And that's three O three nine ninety six nine thousand more coming up. Go with a sure thing Denver's Best roofer Excel roofing dot com. You don't pay a cent until you're

content. Time for an insurance check up free, no obligation. In comparison, call Compass Insurance. Pay too much your coverage at dozens of insurance companies find out now three oh three seven seven to one help. You'll think you're his only customer when you choose Frank durand the real estate man dot com to list your home with Max Alliance three all three nine two zero sixteen twenty two. Oh boy, do I have a loaded question. Somebody wants to know

what's a good price for furnace and air? My god, I mean, I hate these calls, but we got to take them. We got to confront them. I mean, because there really are prices out there, and everybody's going to find them out now. I would be very, very suspicious the prices that are too low or too high. But let's talk about ranges. Let's talk about regular efficiency, let's talk about high efficiency. But there's another question first before we get to price. This guy's got a ten year

old furnace, he needs air. They're recommending to do both. What where do you stand, Bob? In general, in the industry, where do we stand on them? You know, typically, especially some ten years old, I'd recommend replacing both because most of the systems most well almost all the systems these are communicating, so they communicate the furnace and the air conditioning system

and work together. Now, you can put a new air conditioning unit on an older furnace, but I wouldn't recommend it because you're just gonna end up replacing it. And here's the thing, the installation costs. When you do them separately, you're basically doubling the installation costs. And so if you put a new air conditioner on a year later, the furnace goes out, it's going to cost you a ton of money. And the installation is a big, big part of the cost. So anyway, especially on a ten year

old furnace, I would just replace them both. Now, price ranges, let's price range. I mean, okay, let me ask you a question. How much how much does a new car cost? Tom? Okay, I mean, that's how much does a new car cost? So I can tell you. I can tell you that new cars cost anywhere from twenty two thousand to two hundred I mean, for normal people, from twenty two thousand

to ninety thousand. And that's for normal people. Yeah, So well, what I mean is when you go extreme because you can get a you can get a Bentley for four hundred thousand. I hear what you're saying, but but so first air conditioning systems are the same way model. Well, let's talk about reality reality in the Markt reality. There's got to be a price

a reality you're looking for and I'm not asking that's very full system? Yeah, full system, you know, efficient, eighty percent efficient, fifteen to eighteen thousand if you're if you're saying that's the low end, fifteen grand right now for a full system? Yeah? Okay. And and now here's the thing too, you can buy the best equipment. When you can buy the best equipment money, still, you have a shlock install it for you.

It's it's probably going to be unsafe, and it's not going to run efficiently. It's not going to last as long. So you think you're saving a lot of money, and a fewers down the road, you're going to regret that decision for fifteen for both heating that for both fifteen? Would you say that's normal on the low end? So that's normal? Wow? And what was that ten years ago, Bob? Ten years ago? Is you know

ninety nine? Yeah, nine to ten thousand, isn't it crazy? And to go back to a car example, I mean it's jumped up, you know, jumped up a lot the last three four years since COVID. Just like you said, on cars though, you could buy a little Hondai accident for eleven twelve grand brand new ten years ago. Now they're twenty. Yes, exactly, everything's gone up, unfortunately, but again thanks by scenery conditioning systems. It's so different. I mean, you're not driving a car off

a lot. It's not like a refrigerator that you're taking home and plugging into the wall. If the installation is not done right, you are wasting your money. I don't care what you buy or who you buy it from. Now, there's some really good companies outside of plumb Line that do an exceptional job, but the majority of them have no business installing furnace and our conditioning systems. Time and time and time again, we get calls for people saying,

we just had this installed, it's not working. We can't get a hold of the guy. They're not standing behind their warranties, and we basically got to uninstall the entire thing and reinstall it. Hey, hey Bob on the efficiency common occurrence on the efficiency question, Let's say fifteen thousand for that eighty percent, and then I'm just throwing a number out there. But twenty thousand, first, say, a ninety five percent or whatever is close to

their What what is the highest efficiency? Yeah? Yeah, what is it? What is the difference? You mean the well highest efficiency ninety eight percent right now is and and for people who don't understand what what that means is is if you look at an eighty percent furnace, basically, for every dollar you spend on energy, twenty cents is going out the chimney. Twenty cents is being wasted on that dollar for a ninety Now, this is what Copilot

says. Listen to that. Listen to Copilot. Oh that's just a scene. Never mind for ninety five percent, never mind, they just said, I mean I wanted to know complete system. Okay, never mind. Are

you looking at prices there? Yeah? I just want to see what what AI does artificial Like you said, you know, I think when you're looking at the Denver Denver metro market for Collins, you know that that area fifteen to eighteen for an eighty percent full system, and they could be higher than that for an eighty percent or two or you know, you're looking at twenty five to thirty for a for a ninety five percent. Okay, okay, I'm asking. I just want to know because people are going to do this,

and so they don't even answer. They don't even answer. They're saying, okay, they're saying, in twenty twenty four, just the air conditioner is anywhere, just the air conditioner. The average costs across the market for in twenty twenty four so far has been for the air conditioner sixty five hundred to twelve thousand. So that's in line with what you're saying. Yeah, you know, I think for you know, we we rarely just do an air conditioner. But yeah, but anyway around the ten thousand mark. Well,

quick though, how much more is that high efficiency? Roughly five grand more? I can't get an answer out of here. But what what Okay, let's just take a furnace installation, same house. Just pick a house, like a three thousand What is a twenty five hundred square foot house. A furnace that's eighty percent and a furnace that's ninety eight percent. Just a furnace. Yeah, no, no, no, the systems. But the system, what would be the difference in price? Do you think how much

can it vary? Uh? Typically thirty percent? Oh, okay, twenty you say it depends on the house too, right, right, depends on the house, the usage, And that's where you know higher efficiency systems, yes, or for the environment in Colorado, because our gas prices are so low compared to a lot of other parts of the country. Typically people will not kind of like the solo guy. You know, you're not going to see huge tremendous savings on your energy bills that they're going to justify the cost.

But they're typically quieter. You know, they've got modulating systems. So say they're not. Yeah, but there are sometimes that absolutely saves your money. Oh oh, it'll definitely save you money. Just but if that's the only reason you're upgrading is to try to overcome those cost savings, you're probably not going to do it. There's a lot of other reasons to Okay, higher efficiencies. Okay, now, Jason, Wait, wait, wait,

I sid one more question on that stuff, Bob. So, if your house is old, built in the seventies or eighties, even if you've got a ninety eight percent er, I mean a big deal. If you've got crappy windows and everything else, it's not going to matter. Right, That's

exactly actly right. And the reality is, especially if you're looking at a really old house, you know, because you on a higher efficiency system, they vent differently, you know, so if you're going through finished basements and things like that, you know, I've got I've got eighty percenters in my house. There's there's nothing wrong with an eighty percenter. I've also got you know, am I And that was my last house that the house I have

now has has the newer assistance. But there's nothing wrong with an eighty percent furnace. We have more coming up. And I have to tell you something, man, We got to get used to something, and that is everything. And it's not just Biden. I know, I heard your little snide, remarked Mark. And by the way, I'm not sticking up for I'm just saying it's not just him. This has been happening over the last ten, twelve, fifteen years. Oh, COVID was COVID made it crazy?

Man? I mean we are the supply chain issues. Okay. By the way, speaking of energy, pro bid energy, one of the solar providers. We believe in probid energy for sales inslation service. They're good people, including commercial systems. Probid Energy dot com. Go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content.

Time for an insurance checkup free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three O three seven seven to one. Help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Shannon, Get get Ryan to get on the microphone right now. Let me see

if I can find him. Hang on, Get them guys right there, Get them. I'm right here, Ryan. Where'd you get that voice? You a bastard? The good Lord and I had a reverend actually, uh, pull me aside after a cross country race and say, son, God gave you a gift and he intends for you to use it so for you. Really, No, you really have a nice, nice voice, and that's cool. I'm not jealous or anything. I just don't want you coming on the show much. Okay, anyway, all right, thank you.

That's Ryan Shuling by the way, and he's on the air right after me. Cool guy. And we interviewed don don McLean together, and then I was just joking about how I cut him out when I posted it on social and then he was kind enough to play the whole thing on his show, including me. But anyway, so three oh three seven one three talk seven one three eight two five five. Let's go to the phones. Jason, go ahead, you have another question. Let me take you real quick.

Here, go ahead, Jason. We were talking, by the way. Uh wait, wait, wait, which one was Jason again? I'm sorry, I'm sure. Don't call me Joe Biden. What's that Hi? How you doing? Oh? You have a business question. I never did take Hello, thank you for taking the call. Yes, sir, I never

did take your call. Go ahead, Jason. Question. I'm a licensed winemaker in the state of Colorado, and the State of Colorado holds a Governor's Cup wine making competitions for commercial wineries, and the rules in rags just came out and the window to enter begins in July and ends in August. Now I've combed over these rules and rags and they are very ambiguous. The rules

and rags qualify my winery, but also disqualify my winery. Can you give me the example, Give me the example of what you're talking Give me the example. Okay, okay. So the language says right in the first paragraph, all commercial wineries are eligible. Then it says in another paragraph, here

are the minimum requirements. I meet the minimum requirements. But then they don't specify in the minimum reques vironments, for example, to bring ten cases of wine for each entry to the event, and then it says for wine made in fifty case productions. My whole production is fifty cases. So the governor and the Department of ag or writing this language, and our governor everyone knows

he's a dei governor. This is not an inclusive competition. And the reason why it interests me to enter is because I'm new to the business and there's a press junket, you meet people at the event. There's all this exposure that could be really have a really positive effect for sales and create revenue. But basically the language in this document only pertain Why don't you just go with the language. Hold on, hold on, why don't you just go with

the language that includes you, because they'll disqualify me. Why what would they disqualify you about? Because because because they ask for provenance on your production, you have to show where you buy your grapes or where you grow your grapes, how many grapes you crushed. They'll cross reference all that material with the Department of Revenue liquorizes things. Yeah, keep going, I still haven't heard

why you're disqualifying. So when they cross reference that, you know, I have to file a monthly report, so they have all my data, so every entry will be scrutinized. They'll take the money, and then they'll disqualify me. Why why will they disqualify you because you're too small? Not because I'm too small. But our governor is a dei governor. He's an inclusive governor. And I'm trying to affect change. I'm trying to go back and say, why is it written this way when it should be written this way.

Because in the same document it says there are one hundred and sixty seven wineries in the state, but only forty five enter the Governor's Cup competition. It's because of the restrictive language and the rules and regulations. Now this, this event is held. Get this, This event is held by the Colorado Wine Industry Development Board. How are they developing wines when they're restricting it? Okay, So I don't know where to go. I don't know what outlet.

Did you go to the Governor's office? I'm waiting? What about what about calling the board? The governor has nothing to do with it? What about calling the board? I've talked so so so, and I'm tread very lightly here. The man, the young man who runs the Colorado Wine Industry Board. I will not say his name because I refuse to give him a plug. He's in confidence because he's the one that sends the email with these

rules and regulations. And I tore those rules and regulations to shreds. And he comes back at me with with answer, with questions, not answers, And he's in complete denial. He's thirty something years old. He has no idea what he's doing all. He also happens to be an elected public official in the state of Colorado. Listen, we actually vote hold on Organ of Agriculture Drouth. We actually vote for a wino board. Here a guy that's in charge of the wino board. It's a voted we vote for it,

it's on a ballot. But he's appointed. We don't we we delegate funding and the CWIDP, the Colorado Wine Industry Development Boards. The head never is appointed. He's not elected. Well, you just said he was elected. No, he's an elected official in another capacity. He's holding roles. Oh okay, okay, what is his elected What is his elected role? Forty one Article twenty nine? What is his elected role? He is the mayor. He's a mayor, Okay, but that has nothing to do with the

He doesn't have to be a mayor. Bro, Just just listen. As much as he doesn't have to be a mayor, there has to be some type of right. But he isn't here, and he also gets on the wineboard. I get it. But he's not an elected official as far as you're concerned for the wine board. So what we need to figure out is is simply this the Colorado Wine Industry Development Board. You're saying is being restrictive in the governor's cup. Okay, that's bottom line. Okay, they're being

restrictive. Do you have you talked to any other wineries that are being aced out. No, because do you try and talk to people in the Colorado wine industry. Yeah, there's nothing but resistance Martino. What do you mean by resistance? If other people are being left out and they're in the same boat as you, they would want to align with you. Now tell me why there? They don't want to fight. They they don't want to fight, well, don't want to stick up for themselves. But let's talk about

this. Okay, Hold on a second. What does it take to become a winery? To begin with a licensed winery? What's the difference? Help me out here, Jason. Jason's Jason, what's the difference between a winery and a wine maker? Anse? And you need a state license? Do you have state license? Do you have everything it takes to be considered a winery? I could sell you a bottle of wine right now today. Okay, So you have everything it takes to be a winery. And you're telling

me if you enter as a commercial winery it will disqualify me. What will disqualify you? This is a so far, Jason, one of the one of the main problems you have. Jason, I'm going to tell you something because I know in your head you have this completely straight, but you're not communicing it properly. So here's what I'm gonna do. I'm not going to drag other people through this right now, and we would happily call this guy over at the wine board or the entire wine board. But here's what I

want in writing without being verbose. I want simply the clauses that conflict. That's it, okay, because I can't hear what you're saying. Three O three seven one three eight two five five. Go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out

now three O three seven to seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two Earl sixteen twenty two. Hi Tom Martino here three oh three seven one three Talks seven one three A two five five Gary Tell me. What's happening with True Freedom Hot Tubs? Gary? Hey, Tom, I talked to you a couple of months ago, and send us some information on this guy. He's a total sleeve and

who is it? He ripped off two more people? According to eild Who is it? His name is Neil Christian Smith. Neil Christian Smith. I thought I did something. I set you a picture and all of the info. All kay, hold on a sec We'll come right back to you. I'm Tom Martino. We got more coming up on the Troubleshooter Show. Go with a sure Thing Denver's Best rufer excel Roofing dot com. You don't pay a cent until you're content. Time for an surance check up free, no

obligation comparison call Compass Insurance. Pay too much your coverage at dozens of insurance companies find out now three oh three seven seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Ripped up you needed, That's who you don't have? Come runnious as fast as you can show Shooter's gonna help come Dix is the Troubleshooter Show.

No Tom Martino, Hi, Tom Martino here, Welcome to the show. Three oh three seven one three talk three oh three seven one three eight two five five. Welcome to the only show of us kind anywhere where we are trying to make your life a little easier, as we've been doing for forty five years, recovering cash, merchandise exchanges, refunds and services. Bob Logan is with us from Plumbline Services, and we do have a quick question Bob on on two things. Swamp coolers. Do you guys even bother with

them anymore? I'm thinking more and more people got away from them. But do you even bother with swamp coolers anymore? We don't. We don't even service them anymore. I don't know many people that do. Actually, no, you know, the technology is just old. They really haven't gotten any better, and I think they add unneeded moisture to the air. They do. I mean, some people that use them do like them for that reason, because they do add moisture in the air. But it can get a

little bit overbearing. But there's so many, so many challenges and issues with the roof penetrations. They're always leaking. There's I mean, we didn't install a lot of them, but we serviced a lot of them. Do you do quiet Cool Do you do whole house fans? We do quiet Cool as well. Yes, it's a great product, Yeah it really is. Okay, So so other than that, what other whole house I mean, I found them to be phenomenal. But what other things help a house? Okay,

I mean swamp coolers? I would say, no, solar systems. I think yes, if you're in the right position to take advantage of the solar high efficiency stuff. And of course if I had a solar system I would go with an auxiliary heat pump if I could. What other gimmicks I don't mean gimmicks, bad word, but what other strategies truly that payoff? Truly that payoff? You know, just just technology? I mean, and

Mark brought up a good point. You just said it insulation, whether it's whether it's an insulation in your attic or throughout your home, your windows and doors, checking for leaks there. You don't do a energy audits, do you blower door test? And all that? We do not know a lot of companies have gotten away from that too, I think. I I mean, we used to have a lot of companies that did energy audits and all of that. As far as the systems though, uh, the efficiency matters

on the house. That's it's silly to put in a high efficiency in a house that leaks like a sieve. At the same time, if you have a pretty tight house that really works well. What about water heat? Do people do hot water heat anymore? They do? We do a lot of boiler systems, yes, okay, and they're they're a phenomenal system there, I yes, And aren't they pretty efficient? They're they're very efficient. And but that's you know, retrofitting a house that does not have that and do

it, you wouldn't be able to do it. So we're talking new construction. What about in floor radiant heat? In flooridian heat is fantastic, yes, and that uses a boiler, right, Yes, it does. And then I've seen somebody putting the other and there are electric systems as well, but we don't we don't work on any of those. I've seen people put in systems in their driveways to keep them from freezing. Yes, have you seen those glight calls as man, are they expensive? I have one?

I do. I moved up to the Evergarden area recently, and yes, the previous homeowner has it. So isn't there a boiler dedicated to just that? There is? Yes? And does it use glycollar water like well, glycol I think there's a some some other it's it's not a straight water though, but yes, there's so this piping goes through the concrete and does it work? All works fantastic, Yes, as a as a snow is falling because mine, Mine doesn't have the whole driveway, it just has the main

entry. So that and you guys don't do that as this company, we don't. Again that's typically something that's the nationalization. But you can. You can retrofit a a nice smelt system and oh man, anyway, three all three seven, one three eight two five. Gary wants to talk about true freedom hot tubs, he said, And there's a guy and he's been telling me about this guy, and I have I have a long list of people that this guy's ripped off. And what I don't understand is why authorities don't

do anything. Explain who he is and what he's doing. Gary, He's got a small hot Tub Repair company. And what he does is he goes in, he'll give you an estimate, he gets a down payment for parts and walks away. And I mean he's been doing and that's against you know, that's against the freedom what do you call it? The Contractors Trust Act. It's just unbelievable. I took him the Small Claims court and he failed to show so I won an O. There's a contempt sit take Neil Smith.

Neil Smith, True Freedom hot Tub Repair hold on. Yep. We have so many victims from this guy. And you you got a judgment. Did you go after him for the judgment you have? Yeah? And yep, and he didn't show up for courting or something. But you but you have you have a judgment. Though, why why don't you like start garnishing or just accounts receivable or something. There's nothing you can't find the guy. He's he's just uh, he's hiding. He's got like four or five different

names. He goes under. And he just got another girl a couple of weeks ago for three hundred dollars. Where are you finding it? Where are you finding these victims? On yelp? If you look up the True Freedom under Yelp. Everything's there. I just can't believe that he just hasn't been like, hey, Tom, I just googled it and it said that it's been taken down. There's no reference to True Freedom Hot Tubs. But you'll be happy to know he has an A plus on the Better Business. Yeah,

a plus. I just looked at. I looked at the Google this morning, at the yelps. Yeah, can you believe that? I mean, I'm seeing Yelp and next door and all sorts of stuff. Oh, you do see him, man. I had sent you a picture and all his information a couple of months ago for the Sleeves Brigade. I know I'm looking for that too, because I have a lot of people I put up on the Sleeves Brigade. And I don't know why I looked at I looked and searched for it and couldn't find it. True Freedom Hot Tubs. Let's

see he doesn't have very Let's see what about his ratings? What are you finding there? I'm not True Freedom. How does he get four and a half stars? I don't know. Well, I mean, are they all fake? I think it's all fake? Everything hit that's on there, He's written himself except for the negative stuff. Well, that's easy to say, but that's hard to do. I mean, I'm not doubting you. I'm just saying that would be that would be a lot of manipulation. I don't

is the guy that's smart? Where did you find him? When you did get him? Where did you? How did you hire him? He lives in my neighborhood. He's five minutes away from me. Is he still there and you still can't find him? He's his ex wife still lives in the house where the address is and she's not part of it? Right? Nope? Oh my god? Why is this not coming up for me? Okay, So anyway, I'm going to tell you. Do you have a phone number for him? Yes? Okay? Is it the one you get three

hold on three zero three five four nine? Yeah, two to one four eight and does the answer there? He won't answer my calls, but I'm sure that's what he's using for his business. And where'd you find that number? Just recently? Yeah, it's on the website. Holy crap. Okay, Yeah, I have look at I have him in my production queue, and I know I told you I was going to get him up, but I have to tell you, I have so many bad actors I'm putting up

there every day. It's it's amazing to me that this guy has not been arrested. Have you ever talked to the attorney or the districts or the district attorneys where he is, or the attorney general? No? Do you have a list, a complete list of all the victims right now? There's I think five of them on YELP. I don't have. I mean, if you look them up, there's five of them on there. Okay, that's what I'm going to do right now. But I want to know if anybody

has and what their names. You said he went by other names than true Freedom, hot Tub. Yeah, well his name he goes by like Thomas McQueen. I don't know, Chris neo name. Oh, oh my god. So this guy's a regular sham and he always gets people. This is what's amazing to me. He always gets people to give him money, money, up, even after after he got me. I'm the one who wrote the first yelp and then he's got four people since then. And I don't

understand why, you know, people didn't read those reviews. Yeah, well, I don't think people do I think people just I don't even know where they find him. Where's he advertising? All I saw was you just google hot tub repair and he popped up and he was in my neighborhood. Anyway, people, this is just I mean, all we can do is just warn people and warn people. True Freedom hot Tubs and are when how does

y help work? Do you have to be a customer to put that up there, because I think I've only let's see true hot I'm looking at it right now. But he still has three and a half stars. Okay, that's the problem. He still has three and a half stars, and I'm looking at these and True Freedom Hot Tubs, friendly and accurate repairs. I don't see all the negative stuff you guys are looking at. I see Neil Christian Smith. My customers mean everything to me, and I don't see the

ripoffs on here. I'm looking here, I see only Okay, I see one Kenna. I think she's the latest. And now, okay, I do see him now now I'm looking at him. Yep, yep, you're right. There's a lot of bad ones. But then he's got all these glowing ones. How the hell has that happen? He has five we have so many five star ratings, and he says, I wish every customer could be as easy to work with as you. I mean he He even gets on here and answers them. Have you seen some of the interactions he's having

with people? Have you ever gone on next door to warn people about him? Yes? I have. I've been on every site you can find them on. All right, three L three, seven to one, three talks seven to one three, Hold on a second, I want Kachina to talk

to you during the break. We have more coming up on the Troubleshooter Show, and I want to remind you that Genesis Total Exteriors handles multiple items of storm damage on one invoice, one point of contact, and it's everything from the roof to the gutter, siding, windows, doors, decks, painting, genesistotalexteriors dot com go with a sure thing best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance checkup

free, no obligation. In comparison, call Compass insurance paying too much your coverage at dozens of insurance companies find out now three oh three, seven to seven to one Help You'll think you're his only customer when you choose Frank durand the real estate man dot Com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Hi Tom Martino here, three oh three seven to one three talk three oh three seven one three eight two five

five. God, it just breaks my heart when I have these guys just keep ripping people off. You think about how hard it is when you do a legit job right, coming up with the money. Think about getting that money to somebody and having nothing in return. It is just the worst thing that can ever happen. How do these people sleep? And you know, Bob, in your business, it happens with plumbing a lot hating. I

mean, there are people that have promised furnaces. We had a guy one time, you know, so we'll do furnace for I mean it was years and years, twenty years ago. He was advertising twelve hundred and fifteen hundred dollars for a furnace. Right, maybe it might be fifteen years, sixteen years ago. Disappears because he takes the deposits and disappears. Have you ever had to go in and unscrew up jobs all the time, all the time, all the time. It isn't that terrible. I mean, at least

they made an attempt to do it. But it's just it's unbelievable the lack of quality and the lack of craftsmanship that goes into these installations. It's I mean, and there's a difference between incompetence and ripoff. Right, neither one of them are any good. But at least you know somebody didn't come in trying to rip you off. Have you ever gotten calls from contractors or guy's independents who said, I tried to do this, I can't do it.

Have you ever had anyone like that? I'm just curious, you know, I don't think we get any of those calls. No, I just wonder. I wonder if there's ever a good and well intentioned guy that just tried to do something and screwed it up. I mean, not that I can recall. Now, maybe some of my service. Are there people who buy equipment? Can you buy equipment and try to do it yourself? Are there people? Is that pop? I mean, I'm not asking if if it's

wise, I'm asking do suppliers sell furnaces to people? Most legitimate suppliers do not. You have to have a contractor's license. And in fact, even even with the contractor's license, like like we work with Carryer local distributors Low Miller, even a licensed contractor can't just walk in and buy a furnace aera condition. Remember when price Fixer Vetted price Fixer were down the two it's but they were having consumers go on and pick the stuff they want right, and

then they would call somehow a contractor who had a regular HVAC company. These guys that tried to do it weren't bad people, No, it just didn't work. I mean some of these are giants in the industry. It just did not work because because the complexities of a furnace venta one is different. It's it's so different again, It's not like it's not like buying a refrigerator online having it delivered, not even like buying a car, not like buying

a stove or microwave. Right, There's there's so much complexity. I think every installation is completely different. You don't know how much venting you need, you don't know where the fresh air is coming in, you don't know how much, you don't know anything how much clearance around the furnace. It doesn't is it low, is it high? Is it medium? And to expect

an homeowner to be able to go online and put that information in. I mean I was in the industry and I tried to I tried to go on to price Fixer, and there's other There's been other companies that have tried the same thing, and so how did it work? You would buy it because I think someday, Bob, someday there will be direct to consumer. There's no doubt. Everyone is Everyone right now is trying to develop that. Google's trying to develop that, Amazon's We've talked about it a million times, but

you're right, the complexity that the amount of service needed. I don't know if it'll ever succeed. I mean, there are just certain things that aren't going to succeed. Although I never thought telehealth would work, yeah, I never say never, because every day maybe shocked. There might be things that you guys can eventually do on Zoom I'm serious, or on tell tell appointments rather than sending a tech there. There have to be if you know the

age of their system, that they can show you the system. There's gotta be things that are intelligent enough that you can start discerning. I mean, just just this simple technology of video phones, you know, face FaceTime and things like that. You know, you don't have to go to the home every single time. Someone says, but you guys don't utilize that now,

do you? No? I mean it's it's pretty rare. I mean, if a homeowner calls us and and hey, I pushed nothing wrong with my thermostat, you know, one of the service managers might call and say, well, put me on FaceTime, got down on here. But but no, typically because because we're all around the government where it's just easy, it's easy to send a technician over. Okay, Susan, Hi, what's going

on, Susan, what's happened? Hey? So I have a just a small rental property downtown in Genver, and I have a tenant in there. That has been a challenge, to say the least. He's consistently laid on the rent and is making changes to the property. And then what kind of change. The took down some drywall, areas, repainted, some room stuff like that. Nothing, Well, that's that's major though without authority. And then he did does he deduct it from rent? Yeah? He deducts it

from the rent. Let me let me ask you something. I just want to ask you somebody before we get into this, and I will help you. I might have to take a break here, but I really want to help. Have you noticed how difficult And this has nothing to do with parties. It has to do with it has to do with laws. How difficult the lawmakers are making it on landlords? Yes, I mean now now, now. Granted, for years tenants were ripped off, but I'm talking like

twenty five thirty years ago. When I first got there were no rights at all. But now it's completely swung to an unreasonable unreasonable You probably can't get rid of this guy. Tell tell me, tell me what you're calling about today, because I did look into what it's going to take to get rid of him, and that really puts me in a vulnerable position. His lease is up, and my thoughts, oh no, but now you can't. You can't non renew unless you have a reason, and it has to be

a good one. All leases are automatically renewed unless you have a just cause. They call it right, And that was my question. A is that in fact? Or is it the end of the contract? So I have to automatically renew his lease. You must unless unless you have just cause. Now listen, I'm not versed in this, but I'd love to get Brad O'Brien on to talk about it, okay, because then my next question would be what is just cause? Yeah? That's great, Okay, how about

this. Let's try to get Brad O'Brien on if we can right now, to answer that, and then we'll take a quick break. Hold on and let's see we can get you some answers. I'm Tom Martino. We have more coming right up. Go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three oh three

seven seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Hi Tom Martino, your troubleshooter three O three seven one three talk three oh three seven, one three eight two five five. Okay, so what's going on in your life? I want to take this comment. I'm gonna go back to that landlord. I looked it up. And we also have Brad. No, let's get

Brad O'Brien. I'm sorry, I didn't alw he's on. Let's get him right now, Brad O'Brien. And then I'll go to a comment on Price Fixer. And then we have a question for plumbline. So hanging there, Susan's a landlord, and Susan says she doesn't like her client or her tenant and wants to really, what does it take to get rid of him at the end of a lease. You can't just say hey, I don't like

you. There's got to be a reason. It's called just cause. And Brad, as I explained for years, there were really and truly there was need in the past for some adjustments for tenants' rights, because there was a time in this state there was zero rights for a tenant. But at the same time, the Pendumuina is now swinging and a lot of landlords think, you know that they don't have that. They took away all landlord rights, but can you give some balance to us when it this just cause law?

And Brad O'Brien is our real estate expert. He's an attorney at law that does real estate law. Brad, just cause, if I want to end my lease, is it really that much more difficult than it was? Yes, it is. Now a landlord has to give basically ninety days of advanced notice that they're not going to renew the tenant at the end of their term.

There's a few exceptions, like a tenant in the first year their lease doesn't you don't have to do it with that with that tenant, But once they've gone past a year, then they have the right to renewal unless the landlord has some specific reasons like they need to do a major renovation, or they want to sell the rental unit, or they actually want to move back in, or someone in their family wants to move back in a few other

reasons. Well, what if the landlord says, hey, I want to get rid of this guy, and they just put it up for sale, but they're really how do we really know what their intent is? Isn't that a way a sneaky way to get rid of them? If they want to. Yeah, well, there's there's some requirements in there where you basically have

to prove it. If you're a landlord saying you're going to sell, there's deadlines for the property to be listed for sale, and so if you don't list it for sale, or you turn around and rented to somebody else, then it looks like improper uh least termination and the first tenant, you know, would have the right to put accord against the landlord and recover damages and attorney fees and all that kind of stuff, or if they have a it says if a landlord wants a family member to move in, that's that they

can do that too, that's right, And what if you know what's dependent? Okay, it has to be like almost an immediate family member, right yeah, yeah, I don't think like an ant ork has in work. I think it has to be a child. And if somebody wants to switch to short term rentals, but then again that's a headache all into itself, substantial and renovations. What would again that that they could do that? I

mean, that wouldn't be difficult to show, right, Yeah. Yeah, the landlord has to give notice saying we're going to do these repairs and have to actually have to describe what the repairs are and give an estimate for how long it takes. And if it doesn't take it, if it's not estimated to take one hundred and eighty days, then the tenant has the right to first trite a repusal to get to be the first tenant back in there when the work is done. Wow, and okay, So what if I want

to raise my rent? What about that? A landlord can raise the rent once every twelve months on a twelve month rolling calendar basis, but they can't raise the ret in retaliation for anything. But who's to say, Brad, if she wants, Susan, what do you charge now for this place? Susan, Yes, eighteen dollars a month. Okay, So if she wanted to raise it to twenty five hundred, Brad, is there a is there a rent control of some kind? What it's not for retaliation? She just

wants to Can she do that? You know, you don't have to have any I think it has to be a good faith rants increase, and I think it has to be supported by the market. So it might make sense to have some informal documentations like a real estate broker that just like an email, like here's what the rates are in your area right now, just so you have some paperwork to go along with the new rate. So in case you got in front of a didge, you'd have an argument against retaliation.

Okay, Susan, It's not as easy as it was, is it to be a landlord? No? Now, what about this? I want to ask Brad about this. You say he was doing unauthorized repairs on his own and then arbitrarily arbitrarily deducting it from rent. Correct? And so how much would he deduct from a month's rent? Give me an exam. Some months it was four hundred and fifty, other months it was up to nine hundred.

Now, Brad, couldn't she call that non payment? Yes, there is a provision and habitability statutes where a tank can withhold rent to fix the

habitability situation. But before they do that, they have to give a lot of written notice and opportunity to the landlord to for the landlord to do the problem and only as the last resort, withhold the money to have the work done by a third party professional, and they have to like support that with an estimate, So there's a whole process before they could ever withhold event. So if they're not doing it properly, wouldn't that be a good reason for

not renewing the rent the lease? Isn't there a provision for non payment of rent? Can't she add up all that and said, you never got approval for withholding this rent. Yeah, if the tenant is late three or more times in the rental period, in the preceding period, whatever that is, that's the reason for not renewing. And Susan was he did he withhold rent three times? He's been there ten months and he's with held rent nine what times? Well, that would be Yeah, you need to call Brad off

the air. I'm serious, because if he didn't do it properly, that is Brad, wouldn't you think that Let's say we take her out her word. He never got approvals. They were not habitability issues, like were any of them critical safety or health issues? No? No, give me an example of one of the biggest things he did. He'd replaced the toilet and this was on his own and never got approval for that. No, he never even called him told me the toilet was broken. I said, why

is the rent short? He said, I replaced the toilet. Brad, what do you think about that? Would that be considered late or nonpayment? Yeah? I think he's still late on that particular month where he didn't where he was held the amounts or replace the pilot at his own Yeah, and he did it eleven times. I mean he did. Excuse me eight times? Did you say or not? How many times? Yeah? Nine?

Yeah, Yeah, you need to call Brad O'Brien. Okay, enough, said olslaw dot com seven to zero three seven zero seventy three eighty eight. She'll give you that off the air if you need it. That's seventy zero three seven zero seventy three eighty eight. Hey, Brad, got's your quick question? No, you cant right now? You can later go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation.

In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three all three seven seven to one. Help. You'll think you're his only customer when you choose Frank durand the real estate man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two. Hi Tom Martino, your troubleshooter three all three seven one three talks seven or three two five five. Okay, So we have a question

for plumb line right now, Mike, go ahead. What is your question? Sir? Yeah, I heard you guys earlier talking about HVAC and uh I'm assuming if you add an AC that takes a dedicated to twenty volt line and how does one? Uh so you have to have a line running in for that. And if you want to add a two twenty volt fast EV charger, do you have to have another line? How much can you picky back off of those lines? Depends on the capacity of your panels. And

as far as the EV charger, that's that's a whole different story. I mean, the the best thing is to get a good electrician and we can get out there. They have to do a load analysis on your panel. What's what kind of what kind of ambriage do you have? Do you know? No? I don't, okay, So for example, if you had one hundred amp panel, you would have a total of one hundred amp capacity. Now that means that you have to have any one time no more than

one hundred amps. I mean, it just comes down to math and two hundred amps. Most houses nowadays have two hundred, don't they? Not necessarily, No, some of the older ones, I mean there are some with fifty ams some of the Yeah, smaller, smaller homes can still have one hundreds. How old is your house, Mic, it's fifty years old,

you probably have a very very small capacity. And yeah, and I'm wondering, go ahead, when the transformers they tap off, they've got two twenty coming in and they tap off or is it two twenty or four forty? They tap off to more than one house, right, So I'm wondering. You know you have to have a separate, dedicated line. Well, no, it comes from your panel. All of that comes from your panel. It doesn't go everything comes from your panel. Okay. They don't go from

the transformer on the street to your house with a line. They go through your panel, no matter what it is. So you have to have first the service coming to your panel, then you break off from your panel. Okay, But it also depends on the input. How many boats they're they're putting in. Well, of course it does. You have to have the right input, but they only will put in what your panel can handle. You have to have the amperage service available, so you may need a panel

upgrade before you do what you want. That's what Bob said. You need to get a load analysis from a from a qualified electrician. They'll look at what you have coming in decide if you need more. Excel would have to do that, and then you just do a panel upgrade. You know, Excel can feed you anything you want. There's never going to be a capacity issue there, right Boby, even in older neighborhoods. Right, yeah, Excel will give you all the capacity you need. It's it's to your point

once it goes into the house where it gets distributed from there. So I mean, if if you want, if you want, I can send an electrictrician no charge. If you want to give Kelly your information offline and uh and we can. We'll be happy to say that's a good deal. They'll give you a free estimate on what you're looking to do. Would your would your solar lady also be good at this information? The solar lady would be good for the information as it pertains to solar and a net metering panel.

Yes, but but listen into this. Even with a solar system, if you don't have the capacity, they're limited as well. So in other words, everything first starts with a panel analysis, and they will here's what you do. You tell them what you want to do, like an EV charger and whatever you want to do. Let's see an AC system and an EV charger. The answer is yes, you do have to have two separate runs unless you have a subpanel. They can do a subpanel and then two runs

from that. But the bottom line is this, you tell them though you want. They do a load analysis to see what kind of a panel you need. Whether you go with solar to do that or from Excel or whatever. That's after that. But the first thing is a load analysis, and I would not call a solar company for that. I would call an electrician. And then you decide how you want to fill that load, whether it be through solar or conventional energy. I'm Tom Martinez. We have more coming

up on the Troubleshooter Show. Go with a sure Thing, Denver's Best Roofer, Excel roofing dot com. You don't pay a cent until you're content, Please time for an insurance check up free, no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three oh three seven seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax

Alliance three oh three nine two zero sixteen twenty two. Yeah, rips, so you don't have come, run in just as fast as we can. Show Shooter's gonna help come Man is the Troubleshooter Show? No Tom Martino, Hi Tom Martino, your Troubleshooter three oh three seven one three talk three all three seven one three eight two five five. Welcome to the show. We are here to help you every way we can. What you need to do is called say is Bob Logan's with us from plumb Line Services plumb Line Services

dot Com. I've known them from the very beginning. A great company for plumbing, heating, cooling, electric and drains. Let's go to the phones. What do you say and we see what we can do for you. Mark, you have a question on flooring. Uh, I think you mean electric heat flooring or electric heating in the floor. Go ahead, Mark, Yeah, exactly, electric Uh heated floors? Are they dependable? Are they crazy expensive to install? Okay, so Bob, well we don't. We

don't install the mark. But uh, but I think they're pretty dependable, and I think the installation is is fairly simple. And the the electric in floor heat is inexpensive. I have it in my bathroom. It's very inexpensive. If you're doing it as part is it new construction or remodel. It's way, it's way reasonable. But but but butt to operate it. If you operate it the right way, it works. Well, it's not really made to be primary heat. It really isn't. I mean, okay,

they're going to tell you it is. But in the winter in your bathroom, are you going to leave it on all the time. You're gonna spend some money if you turn it on and off for showers and baths, like to give you extra comfort. That's the way it really should be used. To leave it and set it. I've tried it and it'll just burn, burn burn. I mean it's a radiant heat, but it's still attempting to reach a certain temperature, and it can be very expensive, in my opinion,

compared to normal heat. I was gonna go with the solar system, and so I'm not really I'm looking for the best electric heat I can all right, I'm up with that's the best. That's the best you can buy. If you're gonna do that, then you're gonna have a wonder. If you're going solar and you're gonna do as much as you can with electric, you're gonna love that heat. You're gonna love it. That's great. And you think they're pretty dependable, they're damn of course they are. There's nothing

to break. Oh well, well, the thermost that could break, I mean the heating, the heating itself, I mean the thing that generates the heat. But the stuff in the floor that'll never go anywhere, that that won't break. I mean, if it's done properly. Do you have a a recommendation on brand? Yeah, I actually have one in my eye. I mean I'm telling you from experience I have at my house. But I hold on, I don't know if I let me think here the one that

you want. There's see. The brands, though, are tricky because it's not a brand of a whole system. It's a brand of components. Do you see what I'm saying? So, and there might be better components now than when I put it in. A really good contractor can tell you what they have success with. But you guys do not do that, right Bob, We don't know. No, that's more you know. Problem is I'm real rual, I'm a child. I'm in the Four Corners area, real ruin. And okay, yeah, man, well I'll tell you what you

really want to get someone who knows what they're doing. The last thing in the world you want to do is have to redo stuff like that. Are you going to have? I assume you're having tile in that path? Right, Well, I didn't know if they put like a lightweight concrete over the top of it and then and then tiled over that or what. And I do like tyle, Yeah, well it should be tile. I wouldn't bother

with carpet. It's not going to radiate enough. So okay, I would do the I would do the Uh look at it looks like it looks like a Yeah, you can do hardwood, but the best is tile. It looks like a mat and it goes down over the floor. With a mastic and it's a thick mastic they have it, and then the tile goes over that. There's also in floor radiant excuse me, water heat you know that right? Yeah, but I still I was just trying to get away from it. I don't I'm going to have a sister and well, I guess

that's all enclosed system. I've thought about that, but I thought, see intown. I'm going to have you know the commercial solar system then, and Hair, I just want to ask you something. I know you're in the four Corners area, but solar will kill you if you don't get the right people. Who are you going to get for your solar? I've got Brooke cloy good, isn't she? Is she wonderful or what? Everybody that I've

dealt with over there are absolute, absolutely wonderful. And uh, you know the people that come out to my property and uh, you know, I had a little problem getting it inspected, but boy, they I made a small complaint, they jumped on it and it's getting done by tomorrow and I'm I'm really really happy with them. The only thing I can say is I broke your rule of thumb and I didn't even think about it when I when I broke, is they required they required what you cut out? Hell you

sight or anything? Wait wait wait, okay you cut you cut out when you said they required. I don't know we're having any problem with the connection. I think he's just saying a down payment. But yeah, well I I can't hear him anymore. But listen, here's the thing. I personally feel, okay, that down payments are a bad idea in general. Okay, now, there are companies that will require down payments for certain things.

Let me give you my exceptions. If a company orders a whole bunch of stuff for your house and it's not something that they can readily reuse like windows, doors, uh, solar systems for your specific house and things like that, if you can verify the materials were ordered in your name and for your address, that's all I care about, if you can verify it. Now, do I have concerns about people on my referral list for money down? Not really no, no, But I still don't like it because anyone,

anything can happen to anyone at any time. Now, the chance is, you know, like I love red rocks, roof and solar and that's who you're dealing with. They would never abscond or do anything crooked like that. But I still, you know, if the family was heard or the whole thing went away. I am just saying that in a perfect world. I don't like it. But if it's for something and not for nothing, I never ever want to put money down for nothing just to get on a schedule.

Ever, I will never do that. If materials are ordered, I can verify it. I will do it. If plans are drawn and they're helping me with a plan, that's a service I'll pay. See, there's a big difference of money for nothing. I don't pay money for nothing, no matter who it is. Jay's got a comment on the d floor heating hij Go ahead by Tom. We do a lot of tiles. We do a lot of huge scores. Really yeah, I just a couple of things. Now, are you in the business, sir? Yes, sir?

Oh very good, Okay, go ahead. So what we've been using is called new Heat, and you and you as a New Heat been a great product. They come out and you can buy a standard map or they'll come out and measure it and make your custom map. It just goes on a little little bit of thin set and then you tile right on top of it, and it's awesome, looks great. It's been working really good for us. Great customer you know if a thermostatics or something, they have great customer

service with things like that. So we're really happy with them. And you know it's fair. Now is it electric or is it water? It's electric, And I would say that I always recommend one with the two forty volt because it costs exactly half as much to run it. Oh yeah, because because you have you have let's see with my math rate, you have less current if you do that right, or do you have more? You're getting heat on the push and the pole and your own that's right, for the

same amount of time. Yeah, so it's not half price. Literally, Wow, that's wonderful. Now this mesh that goes down on the floor, is it Is it buried in a in a in a thin set. Yeah. You put a thin layer of thin set and you just kind of smush it into there and then you thin set on top of it and set your tile. And what generates the heat itself? Is it the element or is go ahead? Yeah? That that net has the coils running back and forth

all through it and it comes out, so it's resistant. It's resistance heat then, yep, exactly, and so there's nothing to break. No, it's super duper easy. It's super duper reliable. Now, the only issue we've ever had was a couple of thermostats over time of Yeah, a little won key, you know. I turn mine on and off like a light switch. I mean, because I have regular heat, but I only use it. Okay, go ahead. Is that the way to do it? Or do you leave it on a on a tempt in one basement? The

only heat in that entire basement is electric floors. So they just said it during the winter where they want it, and they leave it alone. Their electric bills are pretty high because of that. They they don't have any other heat. It'd be very expensive and there's home to and mess whether it's a really weird old home, but it's pretty expensive to leave it on all the time. Yeah, I use it. I use it now. Mine mine

has a timer, but I haven't figured it out. I guess I could set it so it goes on just before I get up and goes on and off. Right. Yeah, there's there's all kinds of modes if you want to learn them. Yeah, yeah, I have to get a fourteen year old to do that. I just but in any case, in any case, though, I absolutely love it. I've never felt anything more comfortable. And uh, it's just it's just very cool stuff. I mean, very good stuff. Now have you heard of the radiant heat that goes in drywall

on drywall? We've never done it. Okay, I have what's assume it's similar. What's the name of your company, AQJ Tyle Plus and it's and and of course you recommend it under tile right, yes, you you will find some of the feminates and Scotch will say you can put it under it. But I've been at home so that had it and they have kind of weird sports marks and this color. Oh, it's not really like it's burned, but you can see where the heat is and that's that tells me that's

not really perfected yet. You know what, You should leave your name and number with Kachina because that guy was asking about it, and maybe I'll give it to Brooke to give to him. You probably don't go down there, but at least you can give him some advice. Yeah, I'd be happy to Kaschina get this guy's name in number and send it to me too, because it's good to know people that do that. Three all three seven one three eight two five five UH Waterpros dot net water Systems. Remember this you

can get. You can get drinking water, kitchen sink as much as you want fourteen hundred fully installed wonderful reverse osmosis water UH three and that's three all three eight six, two five, five five four. Go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies

find out now three all three seven seven to one help. You'll think you're his only when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two. Tom Marchino your troubleshooter three O three seven to one to three talk to three seven one three eight two five five plumb line services with us Bob. And you know there are so many innovative things happening in the world and in technology.

But you know, furnaces, have they really they've changed a bit, But when it comes to heat, when it comes to air, what else is there? I mean, they're pretty much the same, yes, maybe more efficient, you know, for example, it's not a revolution like with the ev cars, they've gotten completely away from the internal combustion engine. But when it comes to home services, well, plumbing, hell, plumbing hasn't

changed in years, has it? Well, PEX plumbing maybe now. I mean the basic concept of heating, cooling, plumbing, electric, you know, that's all pretty much the same. But the technologies around them, I mean, yeah, furness and air conditioning systems have advanced tremendously as far as the efficiencies, the safety, controls, the reliability. It's one thing that I thought we would find in electrical issues. And again sometimes people say,

Tom, you do a consumer show and sometimes get very technical. But you know what, a lot of people like hearing like talking about some stuff like this. If you think about the amount of wiring in a home, and much of that wiring is not supplying power but switching and signaling. And I always envisioned that you could have switching and signaling done with very tiny, low

voltage wires that run through the house and then to a central location. So in other words, a switch on a wall could work the light in that room, but it could also work the light in another room if you wanted to do. In other words, you could assign those switches with IP addresses.

You literally have very little wiring compared to because to run power is easy if you could just run power to everything that needed power and not to switches, then from switches to outlets, and then outlets to fixtures and fixtures. But if you ran an addressable low voltage IP circuit or a computerized circuit out throughout the house in one loop, you could literally talk to one switch and one switch could talk to the control unit. Think of the ease of wiring

and the expense that would be cut down. The processor unit would be exposed where you can get to it. So if ever that goes wrong, it's a computer. But what I'm saying is this, You program the switches to work the light you want them to work, but all of the power comes from one source and it's totally independent from the switchers. Because the switchers are

really what takes the wear, it may not be too far off. And if you had solid solid state program a programmable switching, and then you had power which was separate, because the power going through switches is what could causes whear. I mean, that's really truly the problem with electricals. It's where relays and switches take power. That's where the wear happens, right, because really with electrical there's not much to break. Where do you get the breaks

in breakers in switches? That's exactly right, exactly, Yeah, once in a blue moon you'll get a and as usually because somebody drove a nail or something. Yeah, you don't get wiring going or you don't get an outlet actually going bad, you get mechanically the outlet going bad because people pulling the way they pull out cores. Have you I've seen some of these outlets, I swear to god, I laugh where a plug literally falls out, I

mean because it can't grip and that's just from abuse. But that's not because of the electrical component. So I think, and I'm not sure why this hasn't happened Addressable circuitry and a home, because all the technology is there to have a home completely for signaling and sensing like the everything being low voltage ease, tiny tiny wiring. You could even literally have it probably Wi Fi.

You probably don't even need wires when you think about it. You could have Wi Fi switching and sensing and the only thing that you would wire for power and it would all be wired together because you can literally send power to specific things if you if you wired the right way. I just don't, I just could never. What would you do? You You would send power out to a central unit to send it out to your to your outlets and and and to your not to your outlets you always be energized, but your to

your you know, fixtures of all kinds. But plumbing. Plumbing can never change. I mean the only thing that can change is the way you bring water to it. Well, you know, I mean you just think about galvanized to lead piping, to copper piping. Yeah, of course. Now to me, I don't know why are most homes built with pecks now or with at least that song? Why would you ever want a copper Why would

you ever want to sweat pipes? And they're unreliable, I mean they're subject to the calcifications and and minerals of water so really our new construction are they using I think I think probably of all new construction is pecks or that type of material. Yeah, because it's better for the environment. And the only time you're going to have a problem is someone drives a nail through it or at the point of connection. But that's easy to get to, right,

So the inline walls. But whereas with copper, you could literally have because of the water chemistry, and PEX is impervious to water chemistry. Whereas copper, do you guys ever you run across these right, corrosion mineralization right in the middle, you could have it in a wall exactly. It'll it'll eat

through the copper eventually if you have poor water quality. Yeah. So in any case, I think plumbing the delivery system, you know, But as far as faucets and toilets, there's nothing new under the sun, is there. I mean really, no, I mean not really, I mean you get you know, pressurized tanks and toilets. Yeah, that's true. Less water, there's like more power. You know, have redesigned the drain systems and the pea traps and so you know, it's all about redesigning. But

no, the basic functions of plumbing still apply. And then hot air heat seems to me to be such an inefficient but it's it's so inexpensive compared to water heat that that's why we have it, right, And then radiant heat would be the way to go, efficient but expensive because of electricity and our electrical costs or astronomical hair right, And if you go and if solar ever becomes ubiquitous with construction, like where they build in certain solar elements to a

home, I think there's no question that these electrical radiant systems would be the best. Yes, along with heat pumps. And now are you installing heat pumps or furnaces that have dual systems because of solar systems? Oh? Well yeah, I mean we still are even without solar, we install a lot of heat pumps, you do, yes, So is that in addition to the hot air? Right? I mean, excuse me, they're all hot air. But is it in addition to the regular gas fired furnace? Yeah?

So a heat pump, you know, it works just like an air conditioner. What a lot of people don't realize that the air conditioner is doing is it's it's not blowing cold air into your house. So it's taking the hot out right. Where a heat pump works in just the exact opposite. It's pulling heat from the from the outside inside. And so even on a very cool day, there's heat in the air that the heat pump can pull from the outside into your home. But but a heat pump is more expensive

to operate, isn't it. Well, yeah, because of the electricity. Yeah, but they're technically more efficient the aren't they. Yes? Yes, And so you know, do you think they'll ever be a time where a central AC and a heat pump will be enough you won't need a furnace, I believe so. Yeah. And it's and again it's probably not too far off because that in itself will run cleaner than let's say gas. And there's a big push and it might be regulated. I mean it might be.

I mean there's regulations right now. So we're we're moving that direction. Anyway. We got more coming up three h three seven to one three talk. We got time for phone calls as well. Three oh three Martino or three oo three sixt two seventy four sixty six Go with a sure thing Denver's best roofer Excel Roofing dot Com. You don't pay a cent until you're content.

Time for an insurance check up free no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three oh three seven seven to one Help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Hi Tom Martino, your troubleshooter three O three seven to one three talk three O three seven one three eight

two five five. Bonnie is on the line, and what is going on? I really love your show. I've been listening since you first came on the air, and I find it to be lots of fun and real interesting and the person learns a lot. I have a problem where I've learned to a situation where I don't know what to do because I was trying to get my stuff moved. But my friends and people that have contacted have you know it would either been on vacation or Okay, what do you need help with?

What do you need help with? Okay? And I have what I need? Is I need to have somebody to help me get this spriniture and boxes out of the apartment because I have a deadline there. They're telling us to get out the apartment and I have this deadline, and okay, are you being evicted or are you being uh just moving on on your own? Well, they're they're requiring us to get out because we're doing renovations on the apartment. And they, oh, I see, and where are you moving

to? I don't even I don't even have a place where I can move to yet I'm trying to. So I decided I could just get my stuff. Funny when I mean, when do you have to be out of there? When do you have to be out of there at the end of June? And I have to get Wait a minute, at the end of June, you're talking about like a few days? Yes? Yes? And who have you how many boxes? What about your furniture? What are you doing with that? Well, it's going to donate it to some of these companies

like to you know, are and do you okay? So you have no idea where you're going? Are you going to be homeless? Unless if I have this furniture out of you, then I think i'd have time to find a place to move to, but I couldn't. Why have you waited so long? Dear? I'm just trying to figure this out. Why have you waited so long? I've been really, really sick, and it takes me really long to pack my stuff, and you know, I want to tell me, Okay, okay, one thing at a time. How many boxes?

Okay, how about maybe ten thirteen boxes? And okay, box stuff? My arms and hands are really really you have ten, let's just say ten to fifteen boxes? And where are you going to? Where do you need the boxes moved? You don't have a place to move them? Is that right? Well? Yeah, I thought maybe I would just, you know, don't ate them to somebody, like to one of the you know, so you so you're not taking anything with you at all? No, I thought I would just donate the stuff out. Well, what about your

clothes? What are you doing about clothes? Thing and personal items? Well? I would take some of the clothes I need, but then I would just donate like my TV and my bedroom furniture and all. How old is your stuff? It's it's pretty good shape, I would say, so if you want to donate it, though, what's the consequence of you just leaving it? Did this apartment complex say you could come back after they do the

renovation. No, they just they're just redoing the apartments and they give you a deadline to move out, and even if you pay your rent, you know, and if you don't, you're gonna I would okay, okay, listen, listen Vannie. So if you just want to leave, my question is what difference does it make if you move the stuff if you don't want it, What difference does it make? Well, because I can't read the stuff here because they're probably charging me for you know, just leaving this part

apartment like it is. Okay, I see set the apartments out. Are all your neighbors moving? Did they all manage to get out? Well, they're they've been doing departments one at a time and everybody, yeah, they've had they had moved out, and then they renovate apartments and then they So you need you need help finding someone to move your stuff? Did you call the places? You know a lot of times they'll come and get stuff if you donate it. Did you know that good Will will come and pick stuff

up? Well? I tried, like the places, and they have all these rules where you have to take your runsure out to the parking lot and place it out on the parking lot, and and I can't carry all this furniture. And do you have any money to hire people like like like to move, like moving companies or something like that. I'm just curious, like handyman or something. I mean, are you asking me to find people who might come over there and move your stuff free? Well, I'm just kind

of stopped. I don't know. No, I understand, I understand. That's why I'm asking Listen, I'm asking questions. Are you asking for free help from some people that could help you free of charge? Well, and that was available, that would be wonderful if I Yeah, But what I'm more concerned that you don't have a place to go for yourself. I'm very concerned you have absolutely no idea. You understand that it's gonna take you more than just a few days to find a place, do you know that?

Yes? But I have time because it takes me so long to Fanny Fannie. I understand you say your arms are getting sore, but I'm asking you this, Okay, what good is it going to do if you pack everything up? And move it out if you have nowhere to go, well, if I get some company that donated to them, that would be good, and then I'll have enough days to find the police. What makes you think you don't have enough days now to find a place. Do you really believe?

Do you believe that you can find a place before the end of the month. I'm hoping I could. Where are you gonna? Okay? Are you looking for a motel? Are you looking for another apartment? What are you looking for? It would probably I guess another apartment there, but you have nothing to put in the apartment, so okay with just having a bed. I mean, at this point, I just how long have you been there? Vonnie? Fonnie? How long have you been where you are?

About fourteen years? How old are you? And they're just chicking? I'm seventy six years old? No, no, no, no, hold on, hold on, Fannie, you're a seventy six year old woman with no idea where you're going in six days. Well, I want to find a place that I'd tell enough time to find a place if I could get this place clear, Fannie, listen to me, okay, listen to me. Do you have a deposit with them that you want to get back. Is that what you're looking for? Yes? How much is the deposit as five

hundred? My recommendation you're seventy six years old, Honest to God, my recommendation is that you take what you want and you find another place and forget about getting someone to move it. I'm not kidding you. By the way, there's nothing they can do to you now. Even if they took the five hundred dollars, it would be well worth it. You need to find you've waited way too long. You need to start thinking about where you are going to go as Are you on Social Security? Yes? Well I figured

that, Yes I do that. They're going to charge me for the time the time that I you know, hold on a second, Hold on, deputy, Doc, Doc, are you there? Doc? Just hold on, doc? Are you there? Doc? Ended up having to leave, But we need we need someone to help her out there. We will be, Honest to God, do I want her to stop worrying about them charging her? For God's sakes, if they're doing major construction, they're going to clean out crap anyway. She needs to get her priority straight. I feel

sorry for this woman. She's literally going to be homeless. You don't want to be homeless at seventy six years old, Tom, this is Bo. She could try Ronda's place well right now, right now, Bo, if you can just help her out, let's just right now, maybe even contact the landlord. What we need to do is get her out of there and get her a place temporarily at least. I'm Tom Martine. We have more coming up. Go with a sure thing Denver's Best Roofer Excel Roofing dot com.

You don't pay a cent until you're content than time for an insurance checkup free no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three oh three seven seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two