The Troubleshooter 6-21-24

Yeah, real tough news. You need advice, who you don't have the come running just as fast as we can. Show Shooter's gonna help. Come. Man, this is the Troubleshooter Show. No Tom Martina, Hey, I'm Tom Martino. Welcome to the show. It's car Friday. We got Kevin talking with us from Sheridan Auto Tech. Mark is in parts of unknown, Mark, where are you? We are in Montana, a place called beautiful, Beautiful. I love Montana, big sky country and gorgeous. Man.

Yeah, and uh so he's gonna he's gonna be on the road checking in from time to time, doing the show with us, and then we have all kinds of things to talk about. By the way, just as a fun thing, you know, I shouldn't be really done the interview because we don't have that kind of a show. But Ryan was tapped to do an interview. They contacted him and uh and and Don McClain he uh he you know, was touring, has a new album and and somehow Ryan uh,

the manager or somebody got a hold of Ryan. And then Ryan said, by the way, I think Tom Martinez a connection to him, So they included me in on it. That's the only reason I was in on it, and so he did seem to remember. And then he did contact me afterwards and said, don't ever pretend you know me. I don't know who the hell you no, just kidding. He did actually contact me, and uh, and he is gonna, he is gonna. We are gonna someday get together, but who knows when. But he did remember the time.

I don't know if he actually remembered me, but he remembered the summer and the time we hung out and because you remember the places and all of that. But there were more than me. There were like three or four people, and I was the youngest of the bunch, believe it or not, back then. So that is posted on LinkedIn. I just did a small snippet of it, and I left Ryan completely out of the one I posted, even though he was even though he was amazing, he was actually

the main interviewer. But I left about because I just wanted to post this a little for me and then and I didn't want to take the time to explain that Ryan did this and then I'm in on it and blah blah blah blah. But I don't know if Ryan's going to play it on a show or not. But it was so cool because I met the guy. Literally he was I think twenty one, twenty two years old. Hey, maybe a little nod, no, twenty four? Oh did he play it the whole thing? Or did he cut me out like I cut him out?

No? Oh? Sorry, okay. Anyway, so just a long shot. I was working for a newspaper. I was a cup literally a cub reporter. I was really young, and I went along with another reporter. We interviewed him and then we hung out with him and then went to Cafe Lena and Saratoga Springs and he was writing the song American Pie on Scott. He also just finished Castles in the Sky and other things. And if you don't know him, you know, really and truly he's the kind of artist

that was under the radar a lot. He really was. He was never really accepted as a superstar. Are but the one but that one song, American Pie, uh is one of the when people make a list of the top ten iconic songs, that's always in there. That's generation you know. Yeah, So anyway, that's just that's just a quick mention. It's on LinkedIn, It's on YouTube and it's on Instagram. But anyway, what we're really going to talk about today at cars and anything on your mind, any

problems, questions and complaints. So I'm going to go right to the phone. So okay, three all three seven one three talk three all three seven one three eight two five five. Gretchen, Well, oh, and I want to remind people Mark I've been letting people uh text my uh Google number and it actually turned out pretty well. People touch base and they have problems

and I answer quick questions for him. And even though we have a text for the station, which is five seven seven three nine, keep that coming, we also have my Google number seven four seven nine nine nine fifty two eighty. That's a number I made up years ago. I love airplanes, so a seven forty seven and then nine nine nine was just because I couldn't do ten, ten, ten, and I thought I deserved nine ninety nine and then fifty two eighties for the mile High City. Anyway, welcome.

So Gretchen, what's going on with your air conditioning? Well, I've had a couple of different things happen just since you know, summer started and I started using it. The first thing is I had the cold air blowing out of the driver's side and warm air out of the Oh is your car acee? Okay? Go ahead? Uh huh, go ahead. Yeah. And then most recently, driving down the highway, I've got it on a high

fan speed and it's blowing really cold air. And then after about twenty or thirty minutes of driving down the highway, the fans speed goes from high to low on its own, on its own, And is it on the auto mode? Is it in the automode? No? What kind of car is it? It's a twenty ten town in country. I'd say it's growth.

That'd be an actuator cab. Yeah, it shouldn't change the fan speed, though, I don't know if the resistance Yeah, like I was going to say a blend or because it would be one thing happening on one side, one on another. But I would say, do you have an automode in that car? No? You don't, Okay, how old is that cart? Did she say it's twenty ten? They didn't have an automode? They do, some do, some don't. But I wish resist her problem.

It's it's somewhere in that that fan switched. Well, the resistors in the box, so as you guys working on all the time. Yeah, you know, really shared an autotech can take a look and give you an idea. Not everything is expensive unless they have to a vacuum. Yeah, the drivers and past her side. You can get a little spendy that's inside the heater box in the dash. So the thing is though, when the air speed goes low, so does the cold air it gets warmer. Now why

would that happen? Weird? And then if I shut the car off for like ten minutes and start it back up again, it'll go right back to high again. That's now that I am totally baffled by. Yeah, that's something in a controller. What an electrical issue? Cause weird problem? It s could be a sensor. They have sensors in the box that measure so it doesn't freeze up and you know in the cancers and stuff. So there's

or how about that entire head unit entirely possible? Yes, how long do they how many miles on the car by the way, one hundred and twenty seven? What are they usually last ac us life of the car. It's hit and miss, but yeah, ten years probably is about average, ten to fifteen years tops. Yeah, you know, Gretchen, just get a quick check at Sheridan. What part of town do you hang out? And usually? Actually I don't. My brother lives in Denver. And where are

you? He listens to your show all the time. Where are you? I'm in Wisconsin? Oh okay? Tell what would she have him check? Any? Basically? Yeah, just exactly how she described it. You know, I don't like when people try to die. No, I'm mu su rather have all the symptoms. Yeah, but you know what do they show up on the code? There should be a body control module code of some kind. Yes. Did you know that they can plug in something and point

to the area that's going bad? So if there was a check engine light on? Yeah? But where in Wisconsin are you? That's beautiful state too, not far from Debuque, Iowa. Oh okay, but where do you orient usually when you go shopping and stuff? Oh? Little tiny town you've probably never heard of it. What is it? Platteville? Yeah? Okay, well tech? You you made me nervous for a minute. What the tech is he talking about? Tech? Wisconsin? Platteville, Wisconsin, population

of eleven thousand people. Yeah. Wow, we were in Lincoln last night five hundred people. Man, well, the count I live in is only nine hundred people. Wow. Wait, okay, then this must be the whole area. We will uh, we will look at you know, there are people out there outside I'm looking outside of of course, Plattville that have some pretty good ratings uh on Google three three seven one three talks seven one three eight two five. The good news is a code reader will find something,

usually to point them in a direction. You know. Air conditioning always shows up problems, obviously the more you use it and do they need regular service. There's really not much you can do, but I I always encourage people to turn it on throughout the fall and the winter and everything. Keep it, Just run it a little, Just run it a little, change things, change the pattern of your the errors coming out, you know, change it to defrost, and just keep things moving. We got more coming

up. I'm troubleshooter Tom Martina waterpros dot net. The best water systems, the lowest prices. You can get all the drinking water you want, the most pure drinking water. If you're going to do supplements and eat organic, you heard what I said, you may as well do your water too. Fourteen hundred dollars fully installed. Three oh three eight six two five, five five four. Hi Tom Martino, your troubleshooter. Three oh three seven one

three talk seven one three eight two five five. By the way, today is car Day. So I want to unload about EV's a little in a minute here, I'm just making a note here EV's there's a reason now I'm still a believer in EV's and not necessarily for carbon footprints. Okay, nothing to do with that. I like the idea of less maintenance and less costs, but there are some things you really need to consider with an EV that I'm finding out firsthand having one or for my son. So we'll go over

that. And Bob has a custom home issue. Bob, what's going on? So I had a home that I contract before in twenty seventeen while I was living in Virginia and preparing to retire. And when we took we took delivery of the home. It was not how we had asked it to be built. First ball. And when you say delivery of the home, we're talking about a custom home, right, that's correct? Yes, Okay, got it? And was this a custom home where you got the construction loan

or did you go to a subdivision and pick a model. No. I purchased forty acres so I can be from Virginia to Colorado. Got it. I hired it for a custom built home. Got it okay? And you designed it with an architect. He's not an architect, basically, he's just a designer. And so we were told based on those designs we could change

things as we went through. The key point was the structural engineering design which would allow straight in wheelchair access from the driveways and the garage straight into the house. About these step ups and things. The builder built the house at a higher level, so now I have to go ahead and come up with handicapped ramps. And I asked you something, Bob, who are you blaming

for this? The builder or the designer? The builder the designer is So my issue is that we have a structural design plan that was signed off by the county and stamped. The designers didn't have anything stamped, so it's basically a guideline to be used. And we were told by the builder that we could modify that as we were going on, and that happened, but the

basic start of everything went downhill. After the foundation was laid. But did you notice did you notice as he was building that it wasn't going to be on one level as you wanted. We were not here in the state. We were in Virginia. Okay, so this builder, though, did the builder assure you don't worry about it? I know you're in a wheelchair and you need this access this way? All right, let me back up a little bit. I am not in a wheelchair right now. I'm headed that

way. Surgeries of John Topkins my military service are driving me in that direction. But I'm not that far off. The builder was aware of the surgery that took place before the ground was broken. He had been aware, he had been telephoned. I understand that. But is it part of a contract, Bob, I'm not sure if you're getting what i'm Was it actually part of a contract? Wheelchair accessibility? Was it part of your contract? It was not written that way in the contract though. Okay. Now you said

he built it higher. What does that mean? Higher than the plan specified? Or he couldn't help it due to engineering concerns, so he built it higher in that the structural ensuring design points out a entry to the house at ground level. He put it he built it a two step up into the house. But why did he do that? Did he just say to himself, I'm not going to follow the plan or was it the way it laid out with that particular lot? Do you know it was not the way it

was laid out in the lot. It could have been done flat, is what you're saying. It could have been a straight entry in. That is correct, and okay, So then why did the builder not follow the direction of the plan at it? But that's where we're at right now. The builder won't say, and I've been in the builder simply took it upon himself to change the entire elevation of the house without consulting you. That is correct.

Is that the only part where he deterred from the plan? No, the windows are not as dull correctly, so all the debris from outside of the world comes into the house. Well is the house? Wait? Wait wait wait, you mean they he did not seal around the windows properly. Well, no, they're called the manufacturer says that they are pickle barreled. In other words, they're bowed the way they're bowed in so that they allow the debris from the outside to get into the house. Why are they bowed

matter? Did he try to fit? Did he not make the openings big enough? No, the openings are big enough. It's just that they were not adjusted properly to fit properly. So you have a number of problems with this house. I mean, what do you want at this point? When did you move in? We moved in in July of twenty nineteen. Oh,

Mike Well and that he'd be out of time for a lawsuit. Wait a minute, Wait a minute, wait a minute, No, no, no. Three years ago I entered in with an attorney, a legal firm in Denver to go ahead and start the process delayed by the defense side have pushed this out a number of times from the court bait. We were forced into arbitration. I sat there for nine hours, nothing was resolved. Now I'm told that the courts are going to tell us to go back to arbitration

once or maybe twice more time on who as your attorney? I can't get Robinson and Henry in Denver? And how did you find them for construction defects? I went online though, and virtinue to reach out to try to find attorneys that would do this. Are you living in the home right now? Are you living in the home right now? Okay, Bob, I'm going to tell you some things based on what we've seen over the years. Construction

defect lawsuits hardly ever work because you don't get your attorney's fees necessarily. Sometimes you do, but usually what ends up happening, even if you win, it's a shallow victory. Okay. I'm just telling you the facts, not my opinion, and usually they don't pay. Usually. The best thing to do, though, the best thing to do is to babysit it while it's

being built and stop construction completely before these problems occur. But now that they're there, and you did not have it, you did not have it periodically inspected with an advocate, you have problems that now have to be retrofixed. Have you had any kind of estimates on what it would take to put the house where you want it? Yeah, it will cost more than the house costs to be built. That doesn't make sense right now, That doesn't make

sense to me. Well, that's why it is. That the house costs six hundred thousand dollars to build, it's going to be about eight hundred thousand dollars to fix. The problems. Okay, well, well, Bob, Bob, I can't even fathom that. So you're talking about just basically knocking down the house and start I'm sorry, there's nothing in the world that will take eight hundred thousand to fix on a six hundred thousand dollars house. Are

they literally going to tear the house down? That's my request to the courts, and I'm told that I can't get that because no, you'll never get Yeah, you're not. It's not going to be eight Bob, Bob. That might be the disconnect here. I don't think you're going to get satisfaction. I'm being straight with you, man. I'm not saying the builder didn't do you right or wrong. I'm saying you're never going to get satisfaction.

No one will ever be made one hundred percent whole with a lawsuit for construction defects because it'll never be back in time to where you want it. I think that first of all, to reinstall windows would never ever be eight hundred thousand dollars. If you bought all new windows, it wouldn't come close to it. How many windows in that house installed wrong? Thirty one? How

many square feet is this about forty five hundred. Okay, so in addition to the windows, you have the entrance problem, which may not be well, it'll never be rectified. As far as raising or lowering the house, that's not going to happen. What about did you have anyone on your side inspecting this home during construction so the bank would periodically? Do they? No, they only make sure that they only make sure work is done for the

construction draws. But did you actually have someone like the designer or an engineer or an architect. They should inspect each stage of the way for a custom home. Did you have anyone doing that for you? Nobody came to look at the house other than the builder, who says you would be the oversight for the constructor. But that's Dracula over the blood bank. I'm asking if you had a representative to look when you hire a custom home builder, they

don't represent you, they represent themselves. You have to then see what they're doing before you release construction draws. I don't mean to educate you. I'm not I'm educating people listening the advocate. The builder's not your advocate. So at this point, where is the lawsuit? At this point, the lawsuit at this point is the course are looking at moving the court date from five August this year out for maybe December or February of this year or next year.

And you how much are you out in legal fees right now? I started out with eight hundred thousand dollars in my investment. I'm below two hundred thousand. Now I'm asking you how much in legal fees have you spent? I don't know those numbers. You just gave me how much three hundred and fifty five thousand in legal fees? Correct? So you mean to tell me that you spent over three hundred thousand dollars in legal fees and you thought you were going to get a new house or what? What did you think was

going to go on? Do you realize this guy just has to go bankrupt and you have nothing? I understand that. Why would you How much did you how much did you pay for the house? Six hundred and fifty thousand, and you spent another three hundred and fifty on legal fees. You're a million dollars into this thing right correct? How far are you going to go? You're never going to be you know, I mean if you called me for help my help is telling you the truth. You're never going to be

made whole. Okay, Bob, that's the God's honest truth. You're never going to be made whole. There is no planet, there is no system of justice, there is nothing in the law that will make you whole. You're never going to get your money back. Never you even if you win, you have lost. Your attorney should have told you that. You know, I don't know how far you want to go, but you would have been better off using that three point fifty to fix the house. Do you

understand that? Yeah, because you've not heard the whole problem. I have icing that forms on the walls when when the temperatures get down to zero, there's an installation that is incorrect, but growth is not installed correctly, water gets into the house. I can't complete. Okay, think moving into the house. It's so much more wrong with this house. Okay, I don't

doubt it. I don't doubt it. Part of that you have to take responsibility for not having someone advocate for you to be on site to inspect that home periodically. Okay, now that's too late to go back on. But I'm just telling you truth here. When it comes to custom homes. Okay, when it comes to a pre built home, you haven't inspected, it's a different story. When it comes to a custom home, you could have mitigate it those damages by having someone at site. That's why the courts are

not going to give you a new home. They're going to lay some responsibility at your feet for not minding the store. Now, do I think you you were victimized? Probably? Is this a bad builder? Maybe? How to know how you found the builder? What's the name of the builder, Jim Gibbs, Jacibbs Construction. How'd you find the builder? The realtor who sold us the property? Okay, so you understand. Do you really believe this lawsuit will go anywhere? What do you think is going to get you?

I'm not trying to make you feel bad. I want to know where you're going with it. I'm hoping to find some justice in the state. You're not going to find justice in any state. Do you think you're going to get someone who's going to say to you in some dream that you have, that you're going to be awarded one damages and legal fees? Is that what you're thinking? By the way the contract is written, I get my legal fees. Okay, I'll bet you you don't. I'll bet you you

don't. Okay, I'll guarantee you you don't have a contract that says you're going to get your legal fees. I'll guarantee it without without looking at it. You send me the contract now. Now, why would a builder write a contract? Why would a builder write a contract saying if you sue me, you get all your legal fees. Why is that? That's me? Yeah, well he did. Okay, Bob, Bob, I'm sorry.

You're living in a fantasy right now. You really are, the fact that you spent a million dollars and you tell me you have a guaranteed contract. Send me the contract. Okay, let's start there and listen. You may not like me, so you won't send me the contract. But but you know what everyone else is lying to you. That's what I'm telling you right now, okay. And I have a feeling you're gonna be You're gonna spend

yourself into oblivion. We have more coming up. Hi, Tom Martino, your troubleshooter three oh three seven to one three talk three oh three one three eight two five five. Oh, I didn't realize you had video Mark. That's cool. And by the way, uh listen, I really have to say this. I want to help people, but sometimes it's damn near impossible. Now, Deputy Doc just texted me. I want to get him on the air. Call up, Doc, and then I want to see this

guy's well. This guy hung up. He won't give me his contract, and I'd like to talk to a construction defect attorney because I'm telling you this is happening all over the place. Now. Doc says he sued a builder and got money and won. I'd like to know what his issue was. And I hope this guy's still listening. As I said, people get pissed

off if I don't agree with them. All I'm saying is there comes a time when it's not worth I'm not saying it's not worth fighting for yourself, but you have to weigh the benefit and see what you're going to get. Now again, Deputy Doc, call me. We'll let you write in. James has a problem with the twenty eighteen Chevy Silverado. Go ahead, James, what's going on here? It's a couple of the morning to you talk. Hey man, what's happening on here? I have a twenty eighteen twenty

five hundred Shitvy Silverado and it has a knock sensor. It's an emission that's right, number number. Explain Explain what that does, keV. Well, it picks up on rattles in the motor, will advance and retard the timing based on you know, paying or anything like that. And that that's because of the various qualities of fuel made exactly yep. Okay, So keep going, sir, okay. I had all the vowels replaced in that motor. I don't injectors or whatever they call them in the diesel there. And that's

what happened. After I drove the vehicle the truck for thirty miles, the engine light came on a trouble shot. It was a knock sensor. Took it back to the dealer. The dealer cannot get the part because the manufacturer, General Motors cannot won't have it those parts back in until September. They told me I could go ahead and drive a car, but you're going to lose power and you can cause damage to the engine. Yep. So what should you do? Well, it's unfortunate, but we do run into that.

And when there is back orders. You know, there's nothing drive They really shouldn't drive it, you know. But yeah, so what do I do? I parked my vehicle for three months? I mean yeah. Unfortunately, that's where we're at. You know, this has happened to a lot of people since COVID. We never used to hear about this, and I can't believe it's still COVID's fault. I can't. I refuse to believe that. Well, what do you think it is? Well, it's just short

supply on certain things. I don't know why. If there's an issue with it, they have to redesign it and then come in. Is it just a knock sensories waiting on? Yeah, that's what that is. Is there a way to get a used one or a junkyard? Does that sound stupid? I don't know. I guess it's possible. I mean temporarily. I mean go ahead, they say, tom, is that you can't sensor are

used on that emission control? It's against the law. Yeah, but okay, yeah, a sensor like that, it's not so the catalytic converters and things like that. Yes, that's very specific. But other sensors, No, that's not it. That's not accurate. Where do you find those sensors though they're if they're Yeah, that's the hard part. I mean, Ken, do people ever take them off of cars? Well, you would have to find a salvage yard that has several of them, and maybe a core

or something they can pull apart off and you know, different things. It can take a little legwork. Is the part on order right now? Yes? It is? Oh my god, and it's a mission sense order And I'm stuck if that's model the vehicle the you're stuck there now when you drive? Are there any driveability problems right now? Are they saying it could happen? Well, it could happen, and I just bit, what are the chances of that? Kevin, Kevin, what are the chances of that?

Probably nothing. They're just you know, it's kind of a cya kind of thing. They don't want you to drive a restricted vehicle because you could possibly cause some other issues. Yeah, but the chances of ruining that engine. I wouldn't go to Californian back, but I mean if you just had to make little trips with it, I wouldn't be overly concerned. What do you use the truck for? James? I use it for pulling an RV. Oh god, that could that could be a big problem. You're right,

and they're saying how long is it going to be? Who close to the latest would be probably around September when General Motors supplies there. If this was a newer truck, I'd sue their asses, I really would. But on a twenty eighteen, I don't know what you do. Unfortunately, it's too common. I mean, we ran into rack and pinions on later model cars that James, I know you don't want to hear this, man, but I really suggest, I, really, honest to God, would would check

junki arts and just I don't care what they say. I'd see if you can get a sensor that would at least work, and and then and then when the new one comes in you can always do it. But that's what I would do. I don't think there's anything we can do to compel the manufacturer to make parts that aren't made. They're they're probably they probably have them a production run scheduled, or they're doing production runs. And Kevin's looking it

up right now. You can keep listening if we find anything, but he's going to be looking and it's n r X two sensor n r X two. We have more coming right up. Hi, Tom Martino, your troubleshooter. Three oh three seven one three talks seven one three eight two five five. I got to take some calls. I want to talk to deputy doc right after the break. Okay, but but uh, Stacy, what's going

on? Stacyran? Hey, what's going on? Okay? So I am going to a divorce and I went to divorce Matters on May twenty seconds. Yes, I'm an amicable, more person. I've lost. I lost my child five years ago. He was thirteen, so I think no, wait wait, wait, when you say you lost a child, do you mean like lost a child in death? Yes? Yes, sir, Oh my god. So I was referred to you from one of your best friends, matter of fact, David Blake. Yes I know David, and uh yeah,

me and him are real close as well. And he said no because he was with me at the time this occurred. So what's going on now? Hold on? What is divorce matters? Is that an arbitrary what I've heard of it before? What is it? It gives a mundo legal services? Like if they do certain things they pay you. Is you give one retainer fee and they just they take care of that and they try to get it all in that and it's called divorce matters. Yes, sir, okay,

and tell me what's going wrong. Do you have a problem with divorce matters or with your ex? What's going on? Well, the X, you know, I'm taking care of that, But divorce matters is what did me wrong? Well? How did they do you wrong? What's going on? I paid the two thousand dollars retainer fee me and David. How much was it? I'm sorry? How much? Again? Two thousand dollars? Got it? Okay? And they were supposed to foul my smorn affidavit?

Am I all of my fouling financial documents? Well the next thing, I know, just last week she drops it. Do you mean she said, I'm not gonna I'm not going to take your case. No, is she going to give you a refund? No, they're refusing. Wait a minute, we got to explore this. Hold on, she said, we're dropping you, but they're going to keep you your money. I don't even understand that. Hold on, and we'll talk about that coming up. I'm Tom

Martino. We also have shared an auto tech in the House, Kevin Colkin, stick around, Yeah, ripped news. You need advice so you don't have the come running just as fast as we can show. Shooter's gonna help. Come man. This is the Troubleshooter Show. No Tom Martino, Hi Tom Martino here, Welcome to the show. We are here solving problems, answering questions, taking adplanks, and making your life just a little easier. Kiel and Park are a state planning attorneys. This are brought to you by

kielan Park LAWKP dot com. They do flat rate pricing. They talk to you free of charge, go over your entire state, and then they give you prices. It's really a great way of doing business Law KP dot com. All right, so Deputy Doc, I wanted a touch base with because, Deputy Doc, we were talking about a lawsuit. This guy spent three hundred and fifty grand suing someone on a six hundred and fifty eight thousand dollars house or something. He's into it almost a million dollars now, and I

say it's not going to it's not going to pay. Deputy Doc. You said that you want sue a builder. I want to be fair here to that guy. You said you sued a builder, and how did you get attorney's fees? Well, you mentioned Scott, he's the best. Did you use Scott Sullen? Of course we did, Okay, he is the best. By the way we got I like, I said, the house course six fifty and we got about four hundred thousand dollars in repairs and Scott got

his attorney's feet paid for. And wow, but the contract, I've never heard of a contract for building a home where they guarantee you attorneys fees. Why would any builder ever do that? He said, yeah, it did. And I said, you mean a builder actually put in his contract that if you assue me, you get your attorneys fee. Well, what moron would ever do that? It probably said prevailing party, you know, Yeah,

it wasn't. It wasn't in the contract. All I know is that we contacted Scott and he took care of everything and he got his h he got his fees paid. How bad can it be that you had to go after a builder for four on a six hundred thousand dollars house. You go, you go after four hundred thousand. How the hell did that happen? It was amazing to him. What they what they tried to hide and the inferior work that was performed. I wish he would have hired Scott Sullen.

Let me give you an example. In our kitchen, we had, you know, like everybody else, planning to countertops, and the floor was bowed and so when we looked underneath, they had an insufficient uh was still girder underneath. And if they had just put the right still girder, they wouldn't have had the problem. But they put an undersized still girder which allowed the floor. So they had to dig underneath the house and replace the entire I beam. Yeah, I'm going I'm telling you, man, but you found

the right attorney? How'd you find him? I forget how how we were we were, I don't remember what there. I think he's just I just think he's known. I think every every time you mentioned construction defect, they talked to him. Thank you, Doc. So Doc did get attorney's fees. I guess it is possible, but I don't know if it's built into a contract. Hey Stacey, I think what Mark said is probably right. It's it talks about prevailing party. Hey Stacy, what's going on now?

This divorce. Let me get this straight. You're going through divorce and you went to a place called Divorce Matters and you paid them a two thousand dollars retainer. What were you supposed to get? Now? Were you actually hiring an attorney or is this a place that helps you do things yourself? No, I was hiring an attorney, but she didn't do any work. Her name was just said I'd be given names. I don't care. You just said divorce matters. Now, is this her law firm? No, it's

it's three divorce matters in our area. And her name is Catherine Kendricks. They're in Greenwood Village, this particular one. Okay. She said she was going to be my attorney, and but she would have the paeralegal do most of the work. And I said, okay. She said, well, what did they do wrong? Let's get to that part divorce matters in Greenwood Village. What did they do wrong? Okay? Number one, those weren't affidavit that they filed with the financial documents. They didn't put anything. I

had to bring all my financial they didn't put anything correctly on it. Nothing correctly. Then they also didn't file any emotions because my husband is very abusive and I was telling her what was going on, and she never filed emotion for him to be removed to help me. He actually abused me in front of the exfinity. Gentleman, Well, I will say this, okay, listen to this one. Divorce in divorces, believe it or not, they

don't care that much about that part of it. Now, that's a crime, but in divorce it doesn't usually weigh into anything when it comes to division of property or anything like that. Right, she didn't even do that part. Nothing was done on this app So is your divorce Let me ask you, this is your divorce final? No, it's not because of her. Where are you in? Where are you in your divorce? Right now? When did you actually file? I didn't file. My husband filed on December

twenty fifth. His attorney's on Christmas. Your husband filed for divorce on Christmas? Yes, sir, what a delightful person. Yeah, he's a narcissist. Well, hold on, so he filed on Christmas of twenty three, Yes, of twenty three, and you're not divorced yet, So what has to be done? Where are you right now? We're right now in the mediation stage. But since she just dropped my case last Friday through an email. She sent me an email and why did she drop it? Why did

she drop it? She said, because her and I had we couldn't have. We didn't get along. I never talked tour she I think she was intimidated by his attorney because the first email she ever sent me was his attorney is going to be very challenging. Well, what do you what do you what do you really want right now? Let me ask you that back. I want my money back, because she said she was going to help me, and she sent me an email saying that when she did drop it,

I mean I thought she was going to go to mediation. She set up the mediation date for me and everything, but she dropped it. And now I have to get another attorney. Okay. So, and she's going to probably say that she did two thousand dollars worth of work. Did you actually get billed against that retainer where you can see the invoices? No, well, she didn't do two thousands. She didn't do well. They were still

acting for seven hundred and eighty six for this month. Stacy. There, I'm I'm not saying she did I am telling you that you can eat up two thousand dollars in fees in no time if she scheduled stuff or on the phone, if her assistant was on the phone, it's going to be very difficult to get money back unless, well you can if she didn't keep records.

But if she has detailed records as required by the Bar Association. There is something called the Fee Dispute Committee with the Bar Association, and if you put in it's mandatory they have to go through it. They have to go through this arbitration. If you put in a complaint with the Bar Association, they will have to do it. And if I were you, I would I would do it. I mean, in other words, you need to call them and find out about filing a complaint. It's called fee dispute committee.

That's what they do. Okay, Tom, I know they didn't put in any of your information because she also let me know that if I didn't act on this within the next few days, that they were going to shred my file. Win Well, okay, hold on a second. When was the last time you heard from them? Uh? Yesterday, I was sent an email saying that they talked to the management of divorce matters, and they're not going to refund me anything, even though I just paid five hundred extra

dollars last week. Okay, well they don't have to Okay, don't talk to them anymore. You need to file. I'm serious. This is the only way this is going to work. The Colorado Bar Association, they have a system. It's called the Fee Dispute Committee or the legal Fee Arbitration process. You send it into them and then they will take the next steps. Then someone reaches out to you and gets information, and then they appoint a

committee or a hearing officer. The attorney must take place. The attorney cannot ignore this. So I'm just trying to get you a phone number here. But it's absolutely positively where to start. I'm not telling you that we won't help you, but I think all that's gonna happen is I know what's gonna happen. She's gonna say, well, I did the we did the work, right, we did the work, and then you're gonna say, no,

they didn't do the work. I'm trying to find the number. I have the website here, but for some reason, they don't have a phone number. But we'll find it for you. It's called the Legal Feed Dispute arbitration with the Colorado Bar Association. Let me find out. I'm trying to find this damn number. Yeah, hold on, legal feed dispute, that's all. It is a legal feed dispute, and damn it, I can't believe it. Have their number on their freaking website. I mean, they

have everything else about it. But let me see if I can get one door. In the break, I'm Tom Martino. We have more coming up. Hi, Tom Martino, Stacy. I found a number for you, and if you call them, they're pretty good. It's called the Legal Fee Arbitration Committee. And here here yeah, here's the number. This is just for the legal fee part, not for the general Colorado Bar. It's three oh three eight two four five three one nine. How does that work?

Do they have any real teeth? Of course they do. Oh, absolutely positively. The attorneys must to maintain membership in the Bar Association, which is mandatory. They must submit to arbitration. They must got it. So you're gonna you know, you'll get attention on this one. Now. They may not take the complaint over the phone, but that's where you start, and they'll tell you what to do. Let us know what happens on this, because really they have an obligation to let you know where every penny went on

that. Okay, I want to go to people who've been waiting. Okay, thank you, Martha. What's going on with your LG dishwasher? Hello Martha? Hi Tom, how are you good? What's going on? Okay? Back in March, and I'll keep that part short, my old dishwasher broke down. They sent parts, they never showed up to fix it. Now, who's they? Who's they? Hey? Sorry, LG? Okay, and they I was talking to a gal from the presidential team and she offered me a pro rated figure for a new machine if I bought it through

LG. Now, let me ask you something. Why did they send parts? Did they send parts and they told you that, oh, don't worry about it, we'll have someone out there or what well they did? Was gone for a month. So I set up an appointment for when I got back the parts for the old machine were delivered. They set up two appointments and never showed okay, no nothing. And then she this Sharnee Scalp, told me they have nobody to fix it, which is why they offered me

for a new machine. Okay, they offered you money. So where do we stand on that? The new machine was installed June fifth, Oh uh, and I love it. I mean except when I ran it. A few days later, it leaked on the lower right hand corner out off of the door. So I called LG and they said, well, let's troubleshoot it. And I said, no, I've had it a week. You're going to come fix it. But hold on, is it leaking at the door or underneath? Can you actually see the leak coming out? Yes?

I videoed it. Okay, this sounds like a door seal. It sounds like a simple It could be something simple, but I've only had it a week and I'm not gonna She wanted me to shut off the electricity and pull a face plate off. Yeah I know, I know. Yeah, I'm doing it. So where do we stand? Okay, they were She told me that of they have Sears come out to do the repairs. You know, that's who they sent. First. They set up an appointment. Sears got a hold of me, set up an appointment for June twenty fifth.

Okay, yesterday, I think it was. I got an email or yeah, the twentieth. I got an email from Sears. My appointment is now the twenty seventh, because the twenty seventh of June because parts had to be ordered and they haven't even been out. They're probably getting a door seal. I don't know. Do you think they're just do you just think they're just bsing you to put you off? But they only put you off a day? Right? Uh? Just yeah, just two days? And I don't

care about that. But with the problems I had before, their windows are eight to five, so I have to sit here for eight to five each day, and I never they don't narrow it down. So right now though, it's on June twenty seventh, right, correct, Yeah, what do you want right now? I want them to come fix the darn thing. I know, but it's the twenty seventh, so we're talking about a few days. What do you what were you hoping we could do get them there

quicker? You know? I don't know. I just I guess I should just wait and see if they actually How much did you pay for this dishwasher? The the old one altogether, the new one altogether was one thousand out of pocket? What did you know? I'm trying to figure out what you paid. I paid out of the pocket three fifty seven seventy and what did you pay for the first one? The first one was the old one was one ten? How old was it? Two years? See that does okay?

So you paid in two years or two and a half or whatever, you're looking at thirteen hundred bucks. I mean, come on, this is ridiculous. Well, and I paid for a three year warranty. They had a deal, and I paid for installation and haul the old one away, and they're nikolin diming you. They should come out and fix the damn thing. Now, what makes you think they're not going to come out and fix it because of what they did with me on the old one. I never

showed up the other time. Okay, they never called. Here's all I can say. Here's all I can say. I promise you. You know we're so close it's not worth taking action right now until they don't show up. If you get delayed again, I'm going to mark this down and I'm taking notes. It listens. Seriously, if you got to call us back one way or the other, please because I'm marking it down, and then we will help you take action or we can help you, really we can.

But but it's so close right now, Let's just see what they do. You've been very patient, but man, you deserve I don't know, you deserve better service than this. This sucks. This sucks, all right, call us back. I have it written down here. Three oh three seven to one three talk seven one three eight two five five. Ken's got a comment on electric cars. I said, I was going to mention something about EV's because it is car Day. One thing I wanted to mention Mark

that I love EV's. But one thing they don't tell you. It eats tires alive. By the way. They make now special EV tires for EV vehicles, but still they're very expensive and they eat them alive. Go ahead, I'm gonna go ahead. I got thirty thousand miles on mine. We

just replaced them on the Tesla the first time. Thirty thousand miles. Well, you got more than anyone else, because usually the first set of tires last twenty thousand, and then the second then you get EV tires, but your model as probably I got the exact same ones I had, just for that reason. I was like, I cannot believe I got him. Now, I'll say this, I probably should have replaced him, you know,

four or five thousand miles ago. I went below two thirty seconds. You know, Firestone has one that they guarantee for fifty thousand miles on an EV guaranteed. Yep, and uh we're having that done. Ken. What is your comment? Hey, good afternoon. I'm a listener of you, Yes, sir Brown, Yeah, I'm going to pole star to you. I Boughty December thirty first of twenty twenty one as a toy either cars of Corvette C seven Stingray and I enjoyed my Polestar are but and I don't mind some

of the costs the electric cars. Uh, this this insurance is outrageous. I was paying five hundred dollars every six months for my Ford Edge SUV and that has risen to twelve hundred and ninety six for the line. Why why why would they charge more for an EV because of the battery that the experience, the experience on damage has become a real issue with the EV cars. If there's a wreck and the battery gets damaged, there there they the insurance

companies are are just they're they're they're totally in the cars totally. So do you like the pole Star by the way, Ken or Ken? Do you like the car? Yeah? I like it because it's you know, it's in the it's in the vernacular of a Vovo, because it was really originally designed the Vovo owned pole Star. And I like the large tires. I've done twelve thousand dollars on it in two and a half years. The tires will go thirty at least. And I like the handling. It's a nice

car. It doesn't look like a Tesla, and that's another reason I liked it. But I rented one in West Virginia at Christmas one year, and I liked it so much, And before I left, I had made a contract with a dealer in Tampa, Florida to buy one when I got back on December thirty first. So yeah, I like the car. Thank you, Ken, I appreciate that. Listen. One thing though, that really bothers me about EV's resale stinks. You lose a ton of money unless you

keep them. I can't imagine. I can't imagine having another car. Man. I will say this. Tesla punished me last week. I was texting on my phone while I was in autopilot, and it took away autopilot for a week, and I how did I know? How did it know? It's got to be that camera that's kind of facing you know, the driver and the passenger in the back seat. But it knows. I mean, I can be like looking out the window and stuff and it really doesn't care.

But if you pick up your phone and look at your phone or look down, the damn thing knows you're on your phone. Oh my god, and you got more free. They give you three strikes. So the third strike, I was out and they pull autopilot for a week. I'm not kidding. They literally pull it and there's not a damn thing you can do about it. Denverregen dot com is now doing hair restoration as well as of course stem cell therapy, n Semaglue Tide, the weight loss drug, for

two fifty a month. Compare that to twelve hundred a month for the name brands. That's Denverregen dot com, Amazon, Hey, American Restoration twenty four to seven is the place you want to call if you have a fire, a flood of broken pipe ash ashes from a neighbor's fire, or whatever it is. They can take care of it. Smoke damage, maybe you discovered black mold, or you have asbestos in your home, or even a rental

that had a meth lab. I swear to you, whatever it is, American Restoration has the knowledge, know how, the experience, and they can work with insurance companies and they do the job the right way. They get rid of dangerous substances right away and then help you rebuild to the extent you want. And I say that because you're in control at all times. It's not a runaway freight train that just builds the hell out of you and then

expects your insurance to pay. They're not dishonest. In fact, they're one of the few really good companies in this space. American Restoration twenty four to seven. That's eight three three seven am rest eight three three seven am rest. Hi Tom Martine, your troubleshooter at three three seven one three talk three ozho three seven one three eight two five five. I really think evs are great options. I do just because of I think there's no maintenance, virtually

no maintenance. Really, you have tires, but not a lot of maintenance. Now, one thing that I almost zero breaks, I mean the brake pads on. Most of these should last got one hundred thousand ees. That's what they say. That's what they say, But there's no maintenance. I mean, really, I can't stress this enough. Man. I know you guys don't use yours, but the autopilot is just a game changer. Man. It works so well. It's scary it does. And then you know,

I was with Bonnie. We were in a parking lot and he did the summons. No, it's crazy. It pulls out of the parking space and comes up and gets you that scared of me. I always wanted to a fuller I understand when I'm on autopilot cruising down the road, you know, you have to pay attention. You got to keep some kind of weight on the wheel and other stuff. And I get that. I'm in control of the vehicle. So if I did get into an accident, I can't

blame Tesla, you know what I'm saying. But when you use summons and you're not even in the damn car, what ends if it runs over someone? Is it still you as the driver? Well? Or if it let's say you were using summon, you were summons to it to come to you and it freaked out and went really fast. You're right, I don't know would that be would that be Tesla or you? I'll bet you they would sue both. I mean, you know, anyway, let's go to Let's go to Kim. Kim, what's going on? Hello, Hi Kim.

What's happening about my twenty nineteen that we talked about? Ralph toomp? Oh? Did you call once before? Yeah? Oh, I probably talked to Mark. Okay, Mark, do you remember this, the Honda pilot? I need a little more. Go ahead, that's okay. I have a totally separate question I wanted to tell. Okay, Kevin Kevin, but he'll be right back. So what is it? We'll get it, get you an answer. Okay. So my dad actually used to own an auto shop, and so he always helped me out with my vehicles. He's no longer

here anymore, so I was looking at Kevin for advice. So my twenty nineteen hundred pilot has two hundred and all seventy thousand miles on it. What are you kidding me? You have two hundred and seventy thousand miles? Yes, holy crap. Okay, those Hondas can rack him up. Man, So with that being said, I have kept up on all the maintenance. Every time it's needed something, I have it written down from when I've got it, so everything is up to date. I recently went in and had

Sheridan fix an oil leak. I think I had a water hump leak or something like that, and they did the tiny belt. It wasn't due, but they're like, we're in here as we'll do it now. Okay, cool? Well you sure it was to do it two hundred and seventy thousand miles. So Sheridan Auto Tech has been maintaining this for you since I moved back from Canada, since you moved back from Canada. A Honda Pilot with two hundred and seventy thousand miles, Kevin, Oh, it's possible. Sure,

Holy crap. And you did a timing chain what else? Or belt? What else is going on? So I've got a powasteering link two that they said I don't need to do right away, but it's a situation I need to do. Here's my long story short, I cannot afford a car payment. I wanted this Honda Pilot to last week forever. I mean, I know that that's not reasonable, but as long as possible. You did have a guy on your show that said he had a toyot or four runner

that he turned over. Do you remember that? You mean when you say turned over, you mean a million miles or you mean one hundred thousand? No, a million? He said he went over nine nine nights. Wow, Oh my god, I remember them going pretty high. Anyway, So where do you stand right now? You want to make this last? You had the timing done, You never had a transmission or anything any major work? Right? No, I haven't had anything major. And I've just been

keeping up on the maintenance. So are you. And you've you've never missed maintenance, right, No? Never, never? Wow. And that's the best thing you can do, is the body in good shape. Oh, it's great, it's great. I mean I've had people in my car like wow, Kevin, there's no reason why, seriously, there's no reason why that could not last her. Another one hundred thousand miles is very easily,

I mean, And it's luck at this point. You know, she's done everything right all the way up till now, and now it's just you got to get a little lucky. Okay, Yeah, that's what wonder here's the deal. Oil oil oil changes are so important transmission stuff. But you been doing it and if you keep it with Kevin, they'll tell you what to do and when to do it. Kevin, what kind of stuff do you

have with the longest, let's say some of your customers. If you look at your bank of customers thousands, who do you know that has really high knowledge on their cars? What comes to mind? Because you must note it when they come in and say, wow, yeah, and fat one guy I think he was on the refer list a Diesel dots truck. He had six seven hundred thousand miles. Now that's a Diesel, right, I know, yeah, that's one. But yeah, Toyota's I mean three four hundred

thousand. Yeah, oh wow, some volos now, Kim. What I would do if iru is I would scuirrel money away before you need to, because eventually you are going to either have to do a repair or you're going to have to buy something. Yeah, I've make enough to do it right now. But yes, but yeah, but even no matter what you squirrel, I mean, you're you're going to have to eventually face it. But you could keep this another one hundred thousand miles. I mean, Kim,

how many miles you put on it? Let's say in a year? Ummmm, thirteen twenty six. Oh well, I don't know, I don't know, I don't know not much. Did you have this from New? Did you? Did you have it from you had it from New? Well, then it's not hard to figure out what your average is here. You had none. I have a new job. I'm only like and it's I work for a school. So school about So it's only ten miles or ten minutes away. Okay, So divided by five I'm just going to do a rough

estimate. So you put about fifty thousand, about fifty three year Oh no, not even that. Well then I just divided the five year old car by your mileage, and that's what it came out to. Yeah, I took I took your two hundred and seventy thousand miles divided by five years. Oh yeah, no, my my, this taste over the years as Okay, So let's put it this way. If you take care of that, Kevin saying, another two or three years with no problem. You know,

at your current mileage. If you put less mileage on, maybe four years. So oh, it's a lot last. It's a lot less, so good good. All right, stay in touch. We thank you very much, and you're doing it all right. That's what counts. You're doing it all right. Coming up twenty ten Chevy Malibu as some engine questions we have more right after this. Hi, Tom Martino here Kevin from Shardan Auto Tech. Rick, what's going on with your twenty ten Chevy Malibu, sir,

Good morning, Tom, Thank you for taking my call. Long time listener, Thank you man. What's going on this call is really Kevin, Kevin, I don't really have a problem on n nolibus. The question I have is I was watching a YouTube Scottie Kilmer on YouTube, and he was talking about how there's Harley or there's used to be hardly any tolerance in between the pistons and the rings and the sleeves. It used to have to take a

mallet to get the piston down in there. But nowadays the manufacturers, uh he was saying that you don't need a mallet, you can just push it down with your finger, piston in there. When when they're manufacturing, I was wondering if that was correct. Yeah, the tolerances are tighter, and you know, but yeah, I mean it used to be tighter, you know, but the little higher compression there, they're still there. They're pretty tight, they are. Yeah. Now I was told that that they made

them looser because they took the lubricant the lead out of fuel. That's part of it, and then carbonization and stuff. Well, what was the you having issues with it or no, I'm not having an issue. I was watching a video on that. It was like I was saying, But what led me to that was, Uh, the gasoline additives are putting. And I've heard you say numerous of times. BG products is the best on the

planet by far. Yep. Yeah, And I was wondering, can somebody can that be overdone to where you can actually do damage to an engine if you put too much of BG products in your vehicle. No, no, because it's just a super lubrican. So less and less friction can never be a bad thing. Okay, So putting like two cans or three cans in a sixteen gallon tank of BG forty four K, that's not going to do any damage. There's no reasons. You're just wasting money. Yeah, there's

no reason to Okay, war doesn't do more? Hey, I thought you meant more often, that's fine, but to do to do multiples of it? Yeah, there's no reason just defeating them. Yeah, okay, that's that's kind of where I was going. I was like, what would happen with today's engines if you put more than what was recommended on the can to put in there? That was a curiosity question. Well, I mean, technically you don't want to dilute oil too much. But on that topic that

he has about additives, what is marvel mystery oil just bowl crab? It's it's basically special That was my next question. It's it's basically transmit detergent oil. It's a lubricant and it's a high detergent, so it's kind of like that, but not as good. And then what about STP. Remember it's just an oil thickener. It's like motor honey STP. It just comes out in a glow. All of that is just to try to increase lubrication. That was to increase viscosity so you wouldn't burn oil. Okay, yeah,

and then the Marvel was to increase engine lube. And yeah, but the BGP does more. It does that, plus it does has a super lubricant additive plus detergent or something. Yep. Yeah, okay, and that's why. And it's good for fuel injectors and all that. They have different products for different situations. Yeah, different engines everything. Yep, thanks for calling man, appreciate it. You know, what do you think of American engines

versus Japanese. Japanese haven't beat every time. They haven't beat every time. What about German? The engines are good, the other stuff's over engineered. So American versus German engines German? Yeah, Americans are last in there. Really. Yeah. We have more coming up on The Troubleshooter Show. Three oh three seven one three eight two five five. Yeah, ripped up news. Don't need advice, so you don't have come running. Just as fast

as we can. Shooter's gonna help coming. This is the Troubleshooter Show. No Tom Martino, Hi Tom Martino, Your Troubleshooter. Three oh three seven to one three talk three out three seven one three eight two five five. Welcome to the show. I'm Tom Martinez. We have a lot to talk about today. One Clear Choice Garage Doors will come to your home and tune up your garage door, fix your garage door, your opener, your door, any part of it. They are a complete service company. In fact,

factor are authorized by both garage doors where other people aren't. Oneclearchoice Stores dot Com the only people to call for anything to do with the garage door, including all brand new doors. One Clear Choice Stores dot Com. In fact, all of their prices are on their website, the only company that does that. Seven to zero three seven zero thirty nine eighty seven one Clear Choice Doores dot Com. Hey, Andrew, are you the one that's been

emailing me? I think you are right yea, Andrew, because I want to. I wanted to analyze this with you and talk to you because I had a lot of questions about it, and I thought it'd be better if we do it on the air, because I think a lot of people run in to this issue when it comes to ensuring stuff that you move. A

lot of people buy insurance. Some people just don't buy it. And if you don't buy it, the mandatory insurance for interstate moves, not in tra not inside states, but from state to state, the only thing you get is sixty cents a pound and it doesn't cover anything. But some people choose when they're doing local moves and interstate moves. They choose extra insurance. And

I've always told people the insurance you buy is a contract. That's what's covered, not what they tell you, not what they text you, not what they email you. Now, if they do email you or text you and lie to you about the coverage that you actually bought, that's a whole separate issue. That's called kind of like fraud in the inducement. They told you a lot to get you to buy something, and that's a whole different issue. But even after you prove that, that is a whole separate issue than

getting the item that was destroyed replaced. So, in your case, explain the insurance you bought, because what I'm reading, I don't see a policy here. I just see some paperwork you have, but I don't see a policy. Help me out here, correc So everything that I have sent to you is every single document they ever provided me with with. So when they told you that you were buying insurance, what did you let's start here,

why what did you pay? Five hundred bucks? I paid one hundred and seventy five dollars and the according to my contract, word for words, Tom, I accept equal to the replacement costs of loss or damage goods. I declare a total replacement val you of the shipment to be five thousand dollars or a minimum of six dollars per pound times the weight of the shipment, whichever is greater. I understand that total reimbursement for loss or damage good so I'll

not exceed this declared value of the shipment. I understand failure to disclose any article valued a greater than one hundred dollars per pound may limit the carrier's reimbursement liability to this maximum per article. That was the definitions and the information provided to me for the additional insurance. And that's very very clearly put. And that's what I read. But nowhere in that see when and that that is exactly let me I'll look at it again. Where you you declared that that

you you summed it up fine perfectly. Anyway that thing that you signed, you did send that to me right the what I did. Yes, okay, well I believe you so, so anyway that nowhere in that document do I see And again, my purpose is not to try to not help you. My purpose is not to try to prove your wrong I'm trying to find stuff here to get some teeth. But that doesn't tell me that if something is destroyed that's an antigue that they simply have to replace it. It it

It clearly doesn't say that. So the thing that was destroyed were glass shelves in a cabinet, right, that is correct? Yes? And it was a and you're telling me it was a one of a kind cabinet, is that? Right? That is correct? So the shelves within the cabinet, the original ones that were destroyed, were custom created with custom ground grooves and intricate design work within the glass, which nobody can ever recreate anymore. And right, but you understand that. That's so, what is it? What

would you say that item is hold? That whole item is worth if they destroyed it. I know when my mother and I'll purchase that entire cabinet. Well, tell me what it's worth. She paid over twelve thousand dollars for it, Tom And okay, but what would you expect based on the insurance you just read me? What would you expect them to pay if the entire unit was destroyed? Well, based on what I read, I would expect five thousand dollars since that was the maximum coverage I took out. No,

and that's not what you read. See, that's where we're having this disconnect again. I cannot find I mean, I found everything you sent me, but I cannot find that one thing. I understand, I understand, I understand. I'm trying. You sent me three attachments, and not one of them is that declaration of what you understand that I can find. I mean, I would That's why I'm depending on you to read it because I can't. I'm looking here and it says it says all my sons moving a mover

is not permitted. Okay, a mover must include you should be aware. But I acknowledge. I don't see that one that you're reading. Where is it? Where is that thing you're reading? Where did you get that has been section eleven of my Bill of landing contract? Well, you see, you didn't give me anything that has eleven sections. That's my problem. Yeah, hold on, hold on, hold on, Yes you did, Yes, you did, hold on? Maybe well no, hold on, I underst here it is here, hold on, hold on. He would have

to declare that that's valuable, wouldn't he not just alone? I agree, to minimum. Yeah, reimbursement of lost damage goods, right, yes, Okay, And it says here I accept reimbursement equal to the replacement costs or loss of damaged goods. But it says that the entire shipment will be five thousand dollars a minimum of six dollars per pound times the weight of the shipment. But here's where it gets into that item part, the part you read

about they have an option to go per pound for an individual item. I'm just trying to find what are they offering you. They offered me sixty dollars, and that was to cover the replacement cost of bare, basic cut shelves that are not anywhere near the quality of the originals. See what would it

cost to get the right kind of shelves. I know you're saying you can't, but you got to, because there's no way in hell they're going to There's nothing in here that says they they owe you five grand for an entire shipment or the price per pound. But there's nothing in here that says one item will be five thousand dollars. Correct, and that that is understood. So to replace the original I couldn't tell you. No company in the metro area could even give me an idea. What do you want? Let me

ask you this, what do you want? What do you want? I want the cost of the replacement for the shelves as this first sentence, well, what is how much is the cost of the shelves? The shelves? How much the two that I had to replace came out to a total of five hundred and seventy two dollars in change. See now that doesn't sound unreasonable. And they only offered you one hundred dollars. Yes, that was after finally getting in touch with whoever at the time. Did you ask them to

justify? Did you ask them, according to your contract, to justify the one hundred dollars? I did, And the only response that I got was a boiler plate response from the claim specialist saying this was escalated to the review board. This is final and full and you have fifteen days to accept or that's it. No actual response, nothing of any sort of actual interaction concerning

this claim. Just copy and paste boiler plate type responses every single time, okay, and it says failure to disclose any article valued at greater listen to this than one hundred dollars per pound limit the carrier's reimbursement for this article. So, now let me explain this to you. That's what I was looking at. How much do those shelves weigh? I would say thirty five to thirty eight pounds per piece? Oh they're that much? Really? Oh yes?

Are you sure that? Are you sure? Thirty pounds per shelf? Are you truly sure of that? I can't weigh them yet until I have them, but they are Oh no, no, I'm not talking I'm not talking about the new ones. I'm talking about the ones that came out of there that were broken. What did it weigh? Do you know? Oh? I would say about thirty pounds, thirty something pounds. It took at least two to three people to remove them from the year. How wide?

How wide is that shelving unit? It's twelve inches deep by sixty two inches long by three eighth inch thick. Okay, okay, solid o? What does this mean to you? If it says failure to disclose any article valued at greater than one hundred dollars per pound may limit the carrier's reimbursement on that item, what does that mean? Oh? So me that it says that

anything greater. Well, I guess the best way to put it is, if an item, how much does that whole unit wagh, how much does that whole unit weigh with the shelves in it, the whole unit, O'll easily over one hundred buck. The shelves were packed separately, removed from the unit. And yeah, but over see, okay, if it's one hundred pounds or more, obviously it's not more than one hundred dollars a pound.

So I don't think that's it says failure to disclose an article with the greater value of one hundred dollars per pound, and that you're saying you did. He wouldn't have had to disclose that because that would have been saying that that thing is ten thousand dollars. I mean, he's saying it's worth how much. How much you're saying that unit's worth. Well, I said it was twelve grand on the twelve gran Okay, so you're claiming it is worth You

are saying it's worth more than one hundred dollars a pound. Well, that that would be the entire unit for me. These shelves for me are independent of that unit. When they're passed separately. Yeah, but that's not what this says. Okay, I understand, here's what I'm getting. I'm trying to find. I'm trying to find something in your minimal wording that will get you the twelve hundred dollars for that shell. First of all, the twelve

hundred dollars for that shell for the shelves are not it's not unreasonable. I can't believe five hundred and seventy five total. They're They're totally crazy not to pay that. I mean, okay, there's things we can do. I do want to call them because there's no reason they or they should at least show you by contract where they get off doing this because you're not asking you're even willing to settle for less. I mean what I mean is you're not

asking for those original shelves. You're not asking for thirty pound shelves. You're asking for the shelves they were able to manufacture to match, and they're only five hundred and seventy five dollars. I can't believe they're arguing over that. I really can't. What's it's it's father, What is the name of this such she shouldn't he have declared the value of that cabinet though, Okay, that's where hold on. That's right, it's going to limit their liability.

He should have and he's saying, well no, because when you take the shelves out it was it's still by his way though he did not declare something worth He didn't. He didn't declare there. He's right, you're right, but he's only asking five hundred friking dollars, I mean five seventy five. He's not asking that much money. And how much more would it have been? I don't know, surance, you know what I mean. You know,

I think you're going to have a problem in that. You that that shelving unit sixty inches or five feet and I think it was more than one hundred dollars a pound, and I think you needed to declare it. Or it says it limits liability, but it doesn't say what it limits the liability too. It's the craziest. It's well, we don't know what it limits it to. It just says it limits it. I think we can agree you should have declared that, FIR. I mean, I don't know why

you feel it's separate, but those shelves. For example, if you say those shelves were thirty pounds apiece, okay, and there were three of them, two two, two times thirty six, so you're saying there were seventy two dollars, And what do you think those shelves were worth? If they were more than seventy two hundred dollars, you should have declared the shelves. But by but I don't think they mean you have to declare the separately the

shelves. I think where you're exposed I'm just being straight with you, is you did not declare that antique, big giant, twelve thousand dollars shelf. You didn't declare it, and therefore I think they are limited to liability. But I don't know what they're limited to. Like I said, even underlimited liability, to me, five hundred seems limited. I mean, you know, in other words, he's not asking for the original. He's asking from

when he started out. He wanted to fight thousand though no he didn't, he said, but he said no, he said, if they destroyed the whole thing, oh, he would have expected the five grand, and that's where they would have said. Sorry, Charlie, you know you never declared this thing. And that's the thing. The actual wood, the furniture,

the unit itself made it there in one piece, no issues. It's the shelves were removed, packed up separately, and when they opened the door to the drop, the shelves fell out, shattered on the driveway, and that's where it's like it was not a cohesive unit at that point. Yeah, but that doesn't matter. You're splitting hairs. See. You're saying because they removed the shelf, it was no longer one hundred dollars a pound, so you didn't have to declare it. That is never ever going to work.

What it says is if you don't declare an item that's worth more than one hundred dollars a pound, it's going to be limited. You're not. You can't say once they removed the shelves it was no longer one hundred dollars a pound. It's not going to work. It defies logic that as an item is worth more than one hundred dollars a pound. I mean, I can't argue for you if we disagree from the beginning. What I can argue is you possibly did not declare that, but for God's sake. You're not asking

for the entire thing to be replaced. You're asking for a measly five hundred and seventy five bucks. I don't understand why they're splitting hairs. I think you'd actually win in small claims court, I really do. I don't think the wording in this contract is enough to get them out of it. But we would try calling him first. But the thing I wanted to talk to you about, Andrew, you should take them. They're a local company. You should take them to small claims court. I swear to God, you

should for the fire. I don't see how you lose it. I don't see how you lose if they say, well, we have limited liability, and you're gonna say, you're right, your honor. They do have limited liability. That's why I'm only asking five seventy five. Otherwise I'd be asking for way more. I mean, where do they So? I want someone to call them for you. So hold on a second. Who should we give this to? Kachina? We can give this a deputy Bow. Okay, And speaking of Bow, he's on. I got to take this break.

We'll come back and talk about his follow up coming up. Okay, shock Chuck, Hi, Tom, MARTI know your troubleshooter three all three seven to one three talk three all three seven one three eight two five five. All right, let's talk. Eli has a mobile home issues working with Deputy Bo and I'm not sure. Go ahead, Eli, what's the follow up? Bo? Okay? Well, I haven't made much progress. ELI got an eviction. Oh that's the one. That's the one that really sounded weird.

They locked him out, right, Yeah, from a Front Range mobile home park and Broomfield. It just didn't make sense to me, man, they they locked him out. And what's really strange is I called this Front Range twice during the show yesterday and called again today and he told me I needed to talk to their attorney. Yeah, that's just a put off. They probably don't even have one. Let's call the attorney. Do they have one? Tom? I left four messages. I see, that's just Benjamin

Goldberg. But what I don't like about it is I she sent me some papers at court papers yesterday. She did send me a complaint with forcible entry detainer paper for the eviction, but there's no court signature or seal on it. But Eli, now here's what happened. Eliot bought a mobile home five years ago, paid it off fifty five grand, and then the mobile home park took it because they said her lot was messy, and they refused to take payments on the lot for May and June, and then they locked her

out. She was making she was trying to make the payments and they stop accepting payments. So they went to What I like about it, is, Eli stated, and I like to re asked Eli again that the Front Range Mobile Home Park or this attorney, Benjamin Goldberg didn't show up for court. Is that true, Eli? Yes, it is. Nobody showed up except you know my family and I, which is were family? And how did

they get a judgment against you? I have no idea. All I know is that we were evicted and once we wait, wait wait, were you able to talk? Were you able to talk to the judge? We had to write a letter saying why why we thought it was unfair, and we

wrote it. But when I had called the lawyer, their lawyer plenty of times, for got a response onto you know what's gonna happen because we were doing remodeling at the time, so of course the yard is going to be messy because you know, we were doing the replacement of windows and the roof as well. But did you once you got the notice they wanted you to clean up the place? Did you clean up the place? Absolutely? Do you have pictures to that effect? I do. My daughter has them actually

on her phone. What was the official reason for the eviction? What was the official reason that you got that was the official reason that because our yard was messy? Do you have an actual eviction notice that says that, yes, I do. And doesn't it say you have so many days to clean it up? Absolutely? Yes it does. And did you clean it up in that number of what we that same day? And they went to court

and took your trailer? Yep. And there's no documentation of a court signature and the front Range mobile home park in the attorney apparently didn't even show up for court. Don't know how they have they have something's wrong here. What court was it, Broomfield? Did you call the court? You know? Tom? I did not. I was trying to get a hall of the court. Do you have a case number, Elie? Yes, I do.

Bo. Let's check with the court and tell them that we have some serious questions about this but get the case number and then she should be able to get documents. I mean, there's a case number. This is I will get that case number off. This is public record. This is public record, man. We got to figure out what's going on. It sounds fishy to you, right, bo. I don't like it because right now they locked her out of her mobile home. It's worth seventy thousand dollars.

She can't get into it, and now here's they are disassembling the mobile home. So I told Eli she should get a hold of a real estate attorney that's familiar with this mobile home line, get an emergency That's yeah, Well that's easier said than done. What we have to do first of all is find a Damnaturn who knows what they're doing with mobile home law. I don't know. We got to figure that one out first, So maybe we should help her. I mean, I don't know where you call to find that

out. You know, our real estate attorney doesn't know anything about mobile home law. Well, what I'll do this afternoon, I will call the Broomfield Court and get the case number and find out how could they issue in order to vacate when the and also and also listen. When she got her notice, she said they cleaned up the property that day. Why didn't anyone hear that? I mean, she cured it. In other words, with a

mobile home, you got to be given a right to cure. It's just not once you're evicted, you're evicted now, Eli, did they ever ask for the May and June payment? And no, we did try to make it, but in the portal you're automatically locked out, so if they don't unlock it, you can't make the payment. And my daughter went in to the office and wanted to pay them, and they said no, that they weren't going to accept it. And my daughter said, everything is clean,

so why aren't you accepting that. The thing is is they did not accept it. I think I smell a rat here, I really do. If these people are saying, look, we were doing some home improvements. As soon as we got the notice, we cleaned everything up. They took us to court anyway, they didn't even show up and we got evicted. This sounds like a kangaroo court. What county was this court? Did you say yes and the attorney just you would think the attorney would call me back.

I left them a message to him to come on the air to explain this situation. It's Benjamin Goldberg, attorney number five five zero eight three. He needs the call. It's Benjamin Goldberg. His name is Benjamin M. Goldberg at the burs' office four five three five East Colefax Avenue, Benjamin Goldberg, and it's called the Bove Law Firm b o Ve bo Ve Law Offices.

But I don't understand. There's something You're right, there's something fishy here because the lawyer just will not communicate with me, and the mobile home park said that he would talk, he would be willing to talk to me. I don't think they showed up the court. I don't know how they got this eviction a nation. Well, that's why we need the court records and we need to read that. We literally need to read the transcript. Okay, so that's our next step, all right, I'll do that, Okay,

Yeah, Okay. Frustrating, Yeah, I want to get court records. That's what I want. That's our next step. Eli. I don't know what's going on, but it doesn't sound right to me. Three oh three seven one three talks seven one three eight two five five pro Bid Energy another dependable solar company for financing, for installation, for service probid energy dot com solar company you can trust. I'm trying to find attorneys that handle mobile home

issues for mobile home rights. I can't find any. I'm telling you, I'm looking all over on the internet here for the Denver or Colorado area. Won if from the manufacturer's reps or somebody would know an attorney, I don't know, I think. And now here's why. I think people who sell mobile homes are more interested in bellying up and paling up to the owners of the mobile home parks. Really they are, because that's the only way they

can sell one, is that they have a place to place it. And that's why you see a lot of these evictions, because they want to get the new ones in there so they start getting rid of the older ones. Darryl, Welcome to the show. What's going on, Darryl? Hey, Tom got a twenty twenty land Rover Discovery that we ordered new in January of twenty twenty from Flat Irons And what model is it? Discovery? Discovery? Yeah, Discovery Okay, And so anyway, make a long story short,

Flat Irons has kind of went downhill. So now we have to go down south when we want to get service done. Why how many dealerships are there? There's only three in Colorado and you say they went downhill? What do you mean, well, they know I'm just talking about flat irons the dealership itself. Do they still handle them? Rover? You just don't like them? Yeah, I mean you can't get in there for service, you know. You call them and they're like, well it'll be six weeks. Yeah,

that's because there's only four. There's only three of them in Colorado, right, yeah, exactly. So you know what, Also, it's a bad car. I mean, I'm I'm surprised you bought one. I know that twenty seven thousand miles on it and we haven't had any issues with it. That's wonderful. It's a service really, So you've never had a problem with it, that's wonderful. No warranty issues, Nope, nope. How

long is it warrantined? It'll run out in October? In October and so, yeah, so I would like to get rid of it before the warranty runs out. How many miles on it? Did you say? Twenty seven yeah, yeah, in twenty seven thousand. Yeah, it's a beautiful car. Beautiful car. Yeah, they're they're pretty cars. And so you know the dealership down south. You know, I said they would buy it, but I mean, you know, dealership isn't going to be isn't going to

be. I'm not going to get the best value out of it at a dealership. Well, what do you think the value is? What do you think the value is? They offered forty thousand? Okay, let me just say something. Okay, if they offered forty thousand, you should not just drive there. You should speed there as quickly as you can. There is no way in hell that a twenty twenty land Rover Discovery is worth forty thousand. There's no no way anywhere in the world that it is worth that much

money. Why, it's just not I'm looking them up, I mean you know, I mean, I get it. It's a twenty twenty land Rover Discovery with twelve thousand miles. The average retail is around twenty thousand dollars. I don't even know where you're getting forty there much. Well, I'm looking, I'm looking, look, look, I'm only I don't know. I don't have this built into information, Kevin. I'm looking it up. Am I wrong? I mean, maybe I am. Maybe I'm wrong. It's

the Discovery. Is it the Discovery Sport or the regular Discovery? No, it's the Discovery eight. It's the highest one. Okay, okay, okay, let's see all right, hold on, I really do want to see this man. Okay? And and what year you said? It's a it's a what a twenty twenty? Yep? Okay? What are you finding Kevin because icewear? Yeah, I'm seeing him anywhere between thirty and forty two. You are seeing that much? Gay me, I'm looking at the wrong model

then, because I'm looking at twenty to twenty forty. It's not a bad price, I mean, what was it new? No, it's a great it's a great price. What do you owe on it? I hope you don't owe anything? You Oh good, no, nothing, take cash from your body. Gave seventy two thousand when we ordered it. Oh my god, man, but it was specked out. It's a beautiful car. It's you know, it's blue. You don't you don't see any of that color.

It's blue on the outside. And it's got the No, I don't doubt it's really pretty and you've not had any trouble, pretty car, but you know it's it's just that I don't know. Why are you saying, well, I'm just what the issues with them? What are they okay with them? Okay, I will tell you this, Okay, I don't want to insult you in your car. I will tell you that every survey there

is about new SUVs, the lowest ranking ever are land Rovers. It's the worst company and the worst vehicle in the world for dollar value and for maintenance. They they survey mechanics. You go and you can go and google it all over the country. Mechanics say they're the worst. I don't know, Kevin, why do they say that. I've looked up. We've looked up survey after survey after survey, customer satisfaction, everything you can find. There's

just way too much proprietary components on the car. So you have to keep going to land Rover in the service. But why do they have such a high frequency of repairs. This guy hasn't had any trouble, Well, yeah, but he only has twenty seven thousand, So the chances are this car's not going to have any issues for the next couple of years either. It's when you start getting into the five year, eighty ninety thousand mile cars,

then they start falling apart. So I'm looking at fifty thousand miles or less. Here Look here, I get a twenty twenty HSC thirty one thousand for thirty six nine at Carvata. Yeah, okay, yeah, so you're gonna so if they are gonna pay forty, you should do that as soon as possible. Hi, Tom Martino here three oh three seven one three talk three oh three seven one three eight two five five. Okay, So we're gonna

be taking a break soon and then have another hour to go. I want your calls on cars, problems, questions, complaints, but it is car Dave. Kevin's with us. You can call us right now at three oh three Martino three oh three six two seven eight four sixty six, or you can call three oh three seven to one three talk seven one three eight two five five. So, Kevin, here's a text to my Google voice,

my Google number seven four seven nine nine nine fifty two eighty. They say, Tom, what brand battery does Kevin recommend for a Toyota Highlander with a two hundred thousand miles What do you think we slid service to NAPA batteries. They got a three year place. They're really good batteries, really good NAPA batteries. And there's a triple A brand that you get extra service with. Okay, So Tom, I hope you heard that NAPA. I'm Tom Martino. Another hour to go, Yeah, ripped up news. You need advice

so you don't have come running Just as fast as we can. Shooter's gonna help come man, This is the Troubleshooter Show. No, Tom Martino, Hi, Tom Martino here, Welcome to the show. We are here to help you solve problems, to answer questions and take complaints. And I had a question on Quora. People ask me questions through all kinds of forums next door, Cora, Facebook, Instagram, LinkedIn here on the show three oh three Martino three oh three six two seven, eight four sixty six or three

oh three seven to one to three talk anyway. This comes from Quorra. And what are the reasons for not buying older cars even though they are cheaper to maintain the newer ones? And that is not true, not if you have high mileage cars. It used to be you could buy a good what they call the Cherry. You could buy a nice used car with moderate miles most of the time. Now people are using cars a lot more, and you can't find cars with forty and fifty thousand, thirty thousand out there.

They're mostly over one hundred thousand. What happens is you're gonna have major repairs and maintenance. And actually, if you take the outlay of money on both cars new or one with one hundred thousand or more, you're gonna spend less money on a new car period. You're gonna spend less money. If you do the math, if you buy a moderately priced new car with a ten year warranty, you're miles ahead. That's just the way it is. It's unfortunate, but it's true. Ruby, what's going on with you? Ruby?

Oh? Hi, tom My Son at twenty seven years old, Honda offered to come pick him up, picked him up, got him in a fancy car. He brought it home. He's had it for a week now they want it back. There's a whole bunch in between. Did he buy the car or there is? Yeah, Well, he signed all the papers and he's been showing me the contract. It looks like he bought the car. He paid the five thousand dollars down. He's had it for a week, and now they're telling him his contract's no good and to come back.

Now, why is this contract no good? They won't tell him. They just wait. Is this a brand new Honda? No, this is twoenty nineteen, all right. So and if he bought it, what are they saying? They have to tell him he doesn't have to take it back. I mean, I don't know what they're talking about. Did he lie on the application? Is he financing through the dealer? Tell me a little more about it. Yeah, so it looks like he's financing through Honda. Everything

looks Honda. He got on for sixteen something percent interest, which is crazy, but he signed it. He paid the five thousand dollars, He got the extended warranty, and they said, say, he did everything wrong as far as extended warrant and all that he might. So how much did he put down? He put five thousand bucks down? Okay, so he put five thousand down and now they want to undo the deal. Are they going

to give his money back? They told him that they threatened because he was got mad about it and said, I just want to return the car, and they threatened him that they're going to keep his money and charge him, you know, mileage and all that stuff. And I'm like, let him charge Okay, listen, Ruby, Ruby. I don't know what happened, but it sounds like what's I call the old, the old tripping a car

or rolling a car. What I mean is this, they made a lot of promises to your son on down payment, monthly payment, interest rate and all that, and they can't find a bank to take it. Now, many dealers, what they do is they try to trick you to take it back and sign a new contract. Is that what they said he needed to do, That's what they're doing. Yeah, but it's like twenty five percent and he doesn't get the warranty that the price is the same. Okay,

well, okay, they're trying to screw the guy. But if he has a contract, he has a contract. If he doesn't have a contract, he doesn't have a contract. I don't know how final that contract is. I don't know without seeing it. See these deal what's the name of the dealer? Fowler KNDA, Longmont. Okay, Now, if it's in Longmont or Greeley, most likely it's a ripoff. I don't even know Fowler, but just because they're a they're ninety eight percent of all bad dealers are in

Weld County or Boulder County. Okay, that's just the way it is. Now, here's what I want to say. You need someone to look at that contract. You can send us the contract. But here's the deal. Okay, he sometimes they sign a contract, but they have him sign everything, but they don't sign it, and they think they're being clever. And what they say is, oh, we never approve that contract, and it

says here clearly that it's only binding upon approval. Now you can make the argument that they handed him the keys and delivered the car and that in essence was approval. I mean, what I'm saying is they're going to they're pulling a fast one, and they can't have it both ways. They I think he should just get his money back. Now. Can they charge him for mileage only a certain number of days after they try to get financing. There's only a certain number of days they can do this. But what I want

to know is this, who is he dealing with up there? We need someone to call up there and get to the bottom of this. But you need to send us the contract. This sounds like this sounds like a complete screwjob. So here's what happens. Sometimes, Ruby listen carefully. Sometimes they fill out the paperwork and give you the illusion that everything's cool. He gets the payment he wants, he gets everything he wants, and then they call them back and say, oh, we can't do it, we need a

new contract. Now. They are not allowed to do that. Okay, they do it. They trick people into doing it, but they're not allowed to do it when people, I tell people, dealers have a sneaky way of telling you that you were not approved. You have to bring the paperwork back. They show you acknowledgments that you made. It said you know that this isn't final until approval. And again what I say is it is approved if they gave you the keys and let you take the car. They're going

to try to make the arguments. Yeah, they're going to try to make the argument that they couldn't get him approved and he has to sign a new deal. And he wants to tell them give me every penny back I want to walk, and that's the only circumstance he should do. But before he goes up there. Since he doesn't know what the hell he's doing, we need to call ahead. They're trying to screw him, Okay, but send us the contract as soon as possible, and I wouldn't do anything until we

look at it, or somebody looks at it. This guy, I'm telling you. And when he said forget it, I just want my money back, they said no. It sounds like they threatened him. Okay, what do you mean threatening him, like how I'm going to beat you up? Or what what do you mean threatned like they're going to charge him and they're going to make it really hard for him. Okay, but they want him to sign a new contract. Yes, they can't make him do that.

What's the name of the dealer he's dealing. What's the name of the person at Fowler? I don't. I have to find that out for you, and please find We'll call him right now if we can, before the end of the show. These guys are scumbags. Don't let him get away with it. Okay, I've got David Collins. Do you want me to add him to the phone call? Yeah, go ahead, Jill know the name, Okay, Okay, hold on, get that Channon. We got to

take a break. We got more coming up. Hi, Tom Martine here three zero three seven one three talk seven one three eight two five five Did she get her son or not? Find out before I take her up? Does she have her son on? Hello? Thank you? We're checking to see if Ruby has her son on? Who brought a carn longman? And all right? We don't have the sun, but she does have the number? What number? The number of the gentlemen from the Honda dealership. Yeah,

we need his name and number. We need to call him. We need the contract, so let's put this on hold. We're not going to be able to get it done today. We need to get her back on Monday. We really do. We need to help this person, So we need the contract sent to me. And then we need the dealers, the salesman's name and number. And this kid's got to skate them for the weekend because I don't know what he signed. I have no idea, but it

sounds to me like they're trying to put him together. Randy's got a question on solar. What's going on? Randy beticited what's that? And Betting solicited the door and online about a service. It's called solar community. Yeah, just don't do it period. How about that, I already know about it. Don't do it? Well, Well, they say it's going to save you ten percent on your Excel bill and Excel is even touting it on their website. Okay, you asked me my opinion, don't do it. I'm

telling you. If you want a solar system. Yeah, if you want a solar system, get a solar system. What are they trying to do. They say that they're not going to put anything on your house. That's right now costs. They're sharing solar from Stetmote source. Yeah, that's right they are. Now, if you're crazy enough to do that, go ahead and do it. But you have no control over the solar system itself.

It's not from Excel Energy. It's completely separate and alone. Okay. And what they do is they share a solar system with people and wait till the company starts going under or you're not going to be able to get service or you're not. You're all going to be hooked to something that you can't use. So to me, the concept sucks. That's my opinion. They're doing

a lot of them, but I would not do it. I am telling you that if you want solar the best way to do it is to buy a great system, get it paid for by the government, and buy by you and save money immediately. That's just my opinion. Okay, But well it is. It's a community shared solar system. It's a bad idea. It's a bad idea. Does it work? Sure it works, Sure it

does. If nothing ever goes wrong, it would be perfect. But you're not even going to get your full You're not even really I shouldn't even say if nothing goes wrong, because you're not getting the benefit of the whole system anyway, no matter what. Ten percent on your bill. What do you kidd me? So what does the cost you to hook up to it? Nothing? Yeah, so it's free to hook up, totally free, and you save ten percent, right right? Okay, Well I'm asking if you

know what's the what are the drop? Does this sound like? Well, you tell me who's paying for the solar system. They said that there are multiple solar systems out there that you can sign up with and who paid for those. I sent you a link to this on texting to your number. Oh good, good, good good. Let me look at it. Listen from the Excel Energy website. Okay, hold on, hold on, I'm looking at I don't have it yet. When did you send it to me

five minutes ago? Did you send it to the to the Google number or to the five seven seven three nine? Oh, we don't get text there. Okay, give me the links. What is it? I'll look it up right now. What is it? Just tell me what it is. Yeah, I'm looking up solar communities and and they have them all over the place. But I'm just you have to go to the Excel website, okay. And they actually have it on the Excel website. Okay. Then I'm I don't have that. No, that's okay, that's okay. I'm there.

I'm here, and then I'm on the Excel website and then they have something called what I'm down looking at solar community? You have it? Okay, I'm going to look at it. Did I take the fifteen? I did? Didn't I? Okay? So let me let me look at it. We'll get what is it? Kevin, what's the actual U R L. I'm trying. But in any case, we've we've gone through this before. In fact, do me a favor, Katchina. Could you get Brooke on from Red Rocks. See if she's there, I would like she would

what Yeah, yeah, let's do that. Hold on, Brandy, We'll try to get an answer for you on that. Thank you. Yeah yeah, hold on, I'll get an expert on to talk about it. Do you have it, Kevin ther Io dot Myexcel Energy dot CA. Yeah, renewable slash, Celibar rewards community. Okay. I will look at that and uh but meanwhile, I can't do it while I'm talking, so I'm gonna have to do it during a break and then we'll see if we can get Brooke on. Now on the UH, I have some other topics here.

People have been texting me, so let me go back to my text. Okay, someone wants something for the car expert. If you're running your AC, uh for in a parked car? Is that bad? Like it says, is running your AC in a parked car bad? For it as long as not overheating? No, okay, because you don't have the proper airflow, so your fan is doing all all the pulling of air through. So it's not ideal, but it's not going to hurt anything, okay. And they used to tell you that it burns a lot more gas. They want

to know. Does it really burn a lot more gas when you have an acion? I think it burns less than having the windows down, okay, because the window creates the fricture, right, yeah, okay. And speaking of that, someone said they heard that they dropped the tailgate in their truck they get better mileas. Is that true? I know they used to be. I don't know if they've made them differently now. It depends on the length of the bed. There's a lot of variable. And someone said that's

why they make louvered beds. Well, they put louvers in the tailgate so the wind goes through it. Yes, So that does cause a pocket of resistance, doesn't it. Yes? Okay, So we're going to try to get someone on to talk about this. Oh, she's on right now. Good, good, good. I was hoping that. And Brooks, I want to ask her if she knows about this. Brooke, do you know? Is she up yet? Yeah? Here? How's it going? Tom Good? Brooke, Red Rocks, roof and solar do you know about these

solar gardens that Excels talking about? You? Somehow? You sign up, it's free of charge and you immediately start saving money. I've never heard of the exact of how the program works exactly. Yeah, there's a few different ways solar gardens are set up. It depends on the utility, but I was just kind to give you the basics. So essentially what's happening is if it's sign up for a solar garden in the first way, then you are

renting power from that solar garden at a discounted rate. So usually it's at about ten percent less than your bill. So if your normal electrical bill is one hundred bucks, it becomes ninety dollars. There's nothing that it costs you to sign up or anything else. They just give you that discount and you're tied to it, and the developer of the garden gets different tax benefits and other things, and so that's how they make their money. So there's nothing

wrong with it. There's nothing wrong with another. No, it's a great option, especially if you're a renter, or you have too much shade, or you know your roof isn't designed well for solar Randy, I'm sorry, Randy, I'm sorry for misleading you. I was thinking of a different situation. I don't know, Brooke, we talked about this one time where a community puts in a solar system a subdivision, and I said, many times these little co ops fall apart when it comes to replacing and maintenance. But

this is more of a sophisticated system. Now, does Excel actually back it up? Excel does back that up. And the option that you're talking about is still a solar guarden. It's the second version of a solar garden where you buy the panels in set garden and then exactly like what you said, those problems can exist. So if you buy those panels, you're waiting for

our huge developer to come fix them if there's any maintenance issues. So I've had folks wait two, three, four years to have their panels fixed. Yeah, we're not talking about that though. This one is called so how do we differentiate them? For Randy, the one that we're talking about, the good one is what's what's it called. There's no difference in what it's

called. It's the contract paperwork. So if the contract says that you're renting a part of it for a net meter agreement, that you're not buying the panels, that's the difference. Okay, I'll know by how it's like a big chunk of change to buy the panels. That's way different than just ten percent off of phys Excel bill. Okay, So Randy, you want the one where you're simply renting power. Basically, you're just you're just renting part

of the system and getting a reduction in power costs. Okay, sure is good. And so the one at Excel apparently is a good option for those who can't have their own system. Yeah, those are great. We actually work on building those solar gardens in that manner for folks all the time. Okay, Randy, So it's a good idea if if it's that one. Okay, there's nothing to lose that. I'm glad you called. I have a question, Yeah, is it matter what third party vendor you use?

I mean, now, what do you mean what do you need a vendor for? I'm doing this? And I apologize, Randy, do you mind if I jump in? Go ahead? Go ahead. So the developer builds this, they get all the tax credits, and then they work with somebody to sell it to folks door to door essentially, so that third party vendor is who's actually connecting Randy with the developer of the solar garden, and does it matter which vendor he goes with. They all have to adhere to the

same codes and standards. So it's just who you're giving your money to, Randy, because they get credit for doing this, and so they get paid by the developer. And are there good developers that we should know about and the bad ones or let's say the good ones associated with Excel and other energy companies. Do you know the names of some of those developers. It would depend on which solar garden they're trying to directly, and I would definitely need

a lot more research to be able to allocate that. What I can tell you is that anybody who is involved in developing solar gardens for Excel goes through a very stringent application process. So from what I understand of the processes I've been through it, I would say anybody working in there is trustworthy, okay, Randy, So the ones with Excel you can trust, okay. Well, thank you for all your help, Tom, appreciate it. Thanks for calling and educating me. Brooke on that one. Redrocks rs dot com.

We love these people. Three h three seven zero four two four four nine. We got more coming up. Hi, Tom Martino, your troubleshooter. Okay, Craig, I don't I'm not understanding this question, or maybe Kachina didn't write it down correctly. What are you asking about a car roof? Well, Tom, you know the all the rage right now is SUVs with these racks on the top that expand into a tent, a rooftop tent.

Oh, okay, I know what you're talking about. And then it comes with the little ladder and you climb the ladder and you sleep on top of your car. But now I'm starting to see these on smaller and smaller cars, let's say a Toyota rav four or maybe even something smaller than that. And I'm like, well, you know, we've always seen rooftop bicycle racks, but now it seems like, okay, how many adults and how many things are we going to stick on top of the roof? Oh? You

mean structurally? Structurally? Yeah, structurally is a car really designed? Yes, you're not going to have any problem. It has to take a rollover and without collision, So a normal rollover without collapsing, you're not going to have a problem for normal people sleeping on there. Now, I wouldn't I

wouldn't have a party up there, a dance party. But I mean, you're talking about sleeping right right, But it just seems like, you know, why not buy the proper vehicle for the you know, the intended purposes. Well, obviously you're right, I mean an economy an economy car. Well, I'm looking at him right here. You say that you've seen them for smaller cars. Oh yeah, it seems like I'm seeing these racks on what I've you know, I again, I was used to seeing them on

Toyota pickups, Tacomas, four uneps. Right now I'm seeing them on little front wheel drive cars. And it's like, okay, you know, I don't know. Okay, I see one for your right, I see one for a Mini Cooper. I can't believe. But listen, no, seriously, the roofs have a lot of integrity. But we're not talking about walking around up there. In fact, they'll tell you not to walk around in them. Yeah, okay, Well, I just again, we'll get your

automotive guy there. I just wondering, what's your opinion. It's just a small, lightweight frame that's bolted to the to the rain channel, you know, the drip. Yeah, but you're talking about it can easily sustain two people. Yea, and yeah, because you could roll the car over at its top, like you say, that's good to support it. Yeah. Yeah, So I don't think you're gonna have a problem with the weight if that's what you're talking about. Now, I imagine if somebody gets up there

with you, you could do some You could like maybe dent it. I mean you could. I guess I'll bet you that they come with and I'll bet you they come with instructions on weight limitation. Don't you think it seems to me they would showing them in sus and all kinds of little cars. Yeah, I just realized that. Yeah, okay, Terry, welcome to the show. Terry. Are you the one that texted me? Yeah?

Yeah, yesterday. Now listen, I did look into that, okay, because I do have royalties, you know, and uh, explain your situation. Well, a good friend of mine, he's a neighbor. He has the same size lot as mine, if not smaller, and we both get royalties from Oxy Oil Company. And the weird thing is is I've been getting like roughly one hundred bucks a month and he's been getting like twenty four hundred a month. It's right. Now, here's what I want to ask.

I want to ask a few things. I want to ask a few things. Are these are these mineral rights that you're leasing out? Did you negotiate the deal? Well, I I leased out some a few years ago, but they were it was only for three years. This has been like seven years. You know, I rented out mine for three years, but that this has been a long time since. Okay, But but what I'm saying

is they're both you leased. What are they doing on your land? Is are they extracting horizontally from somewhere else or do they have horse heads or what do they have on your land? Well, I'm right in the city at the Konos, so I'm obviously there's nothing on my land like horseheads or anything. But I don't know if they're directional drilling under the town. Well, here's why. There's a number of things. Let me explain this to you

real quick. One could be they're just it's just a land lease. They're just taking the land in the hopes of developing it. In many of those cases, you get a small stipend. In another case, they may be extracting minerals for that you get it based on the minerals extracted. So it is very possible you can have a lease on some achreage and next door to you there could be another lease and that lease pays more because they're extracting more.

It all comes down to that. So they're that accurate where they can come like right under our property. And yeah, yeah, in fact, they know right where the pockets are. Now if it's a if it's a group, right, let me explain to you. Sometimes like there's one hundred acres and there's four, and then over the years that one unit became four because you bought a house and you each have twenty five acres. In that

case it would be split. But in many cases now what they do is simply directly what is produced under your land, and in some of it and some of it is very is equal and some of it's not. That's rare, though, I'm surprised that you have that most of them were pockets that were split up over the years. Did you inquire to the By the way, one thing I will tell you seriously about mineral rights and oil and gas, the operators are pretty damn straightforward. I mean, they don't play games.

So if you called them in simply asked them, they would have a straight explanation for you. You have an owner number, right, Yeah, I get all that stuff with my checks when they send them, right And if you call now now do you see if you want to see your checks or do you get your checks actually mailed to you or do you go on to uh energy Link? No, they mail them, so you don't have a log in on energy Link. No, probably not. I haven't ever

tried that. The weird you know, there's we're on a city block. There's three houses on my block, on my side of the street, and we all three get the same check. That's why. And I think that's why it's weird that that the other guy would be getting more in your situation. Yeah, because he's only I could hit his house with a rock,

so he's right behind me and across the alley. And I'm is it a different tract of land altogether, Well, no, it's just all it's all right in the middle of town, right in the old town Da Kono and the city block. What's the name of the oil company, uh Oxy, But it was it goes from Termagee And now my checks are coming from oxy. Okay, it could be he has a different operator who pays more too. Yeah, No, it's all the same, the same operator. Yeah. And the word part to me was, uh, you know he's he

goes. I shoot, I got a check for seventeen thousand last month. And I'm like, you gotta be kidding me. You know what? How much? How much? Seventh he got a check for seventeen grand? No, no, no, hold on, hold on how many acres does he have? He's on a city house block. No, No, that's important. That is that is absolutely a mistake. Look at man, I own thousands of acres all over the country, and I promise you there is not one lot in the world that will pay. There's something wrong, man,

I'm telling you. I know, I know. But they send him a thing at the end of the year saying that they paid him out over thirty two thousand dollars and I'm like, good lord, that's like having somebody work tell you I want part of that, man, I mean, how the hell is he doing? I really, you're baffling me. Now. I wouldn't screw it up for him, though, No, no, no, you don't call the rat amount you say, how is it possible there's someone It just doesn't sound possible to me. Man, I mean I would call

if I were you. I have no this is unheard of. It's seventeen grand in a month. That was one check that they said they owed him. He ended up with a total of thirty two thousand for the year because when he went to do his taxes, he goes, this is really messing me up. Okay. If I look at thirty two thousand in a year, okay, that would constitute almost almost one thousand acres. I'm serious, and look at oil is oil? Oil is oil? I mean, it's

not like I have different oil than you have. There's something wrong. I think they're making a mistake. I have never heard of a city, a city lot getting thirty two thousand dollars in a year, unless they're taking diamonds out of the backyard. I have no idea. I've never heard of such a thing. Then it started making me wonder, like, if the city of Dakona owns all this property, how much are they getting? Because we know what you really got me curious. Now I'm going to start looking into

this thing. Okay. Now, when you said oxy, did you say Oxy, yeah, oh, I got my I'm not in my truck right now. I'm at home people, but I had the information with me. If you, if you text your email me more information where you did before, I'm serious, I'll call them for you. I'll just call and find out. I've just never heard of such thing. Usually mineral rights. I mean you get like checks on a on a on a big piece of price, like a few acres, you'll get maybe you know, two three hundred

dollars, right. But well, the weird part was about two years ago they sent me a letter saying that they had twenty seven hundred bucks for me, and I'm like, wow, that's cool. But then I uh waited and they never sent it. So I contacted him, but with an email my stepdaughter did and they said, oh, we got to check here for seventy eight hundred. We're going to mail out to you. And I'm like, well, then you guys are in some kind of gold mine. I

don't know about it. Send me information. I won't. I won't rat you out or anything, but I'd like to know what's going on. I'm Tom Martino. We got more coming up. Hi, Tom Martino here, three oh three seven one three talk seven one three eight two five five. So Kevin, some guy said he has to squeeze his wire. I don't know if he's talking about under the hood or underneath the dash on his Malibu

to keep his AC going. And he said, as there's obviously a short, it's going to be a break in a wire, and he's just making I mean, you know, if you can actually trace where the break is, you can splice a new piece in there. But yes, I mean there's nothing wrong with doing that and using the right heat, shrink and all of that stuff. By the way, we're out of time. I'm Tom Martino. Have a great weekend. Three all three seven to one. Oh

I want you call three all three Martino. Leave a message if you need help. Three oh three six two seven eight four sixty six.