The Troubleshooter 6-11-24

Yeah, ripped off, bad news, So you don't have come. Run in as fast as we can. Show Shooter's gonna help them. Come, man, this is the Troubleshooter Show. No, Tom Martinez, Welcome to the show, the only show of it's kg. We're here to solve problems, answer questions, take complaints. Our gold in life is to try to make your life a little bit better. We've recovered over three hundred million dollars. If you're new to the show, think of that number. Three hundred

million dollars, more than a lot of law firms out there. And we don't charge anything. We don't take a retainer up front. We just like to help. You've been ripped off, maybe a bad contractor maybe a badchiro practor how's that bad, Dennis? How about a landlord that's been giving you the business and you want to get out of there, and you got to learn how to do it. That's what we're here for. We're here to

help you, and I love doing it every day. Tom loves doing it every day in studio with me, a friend and an attorney that I have personally used multiple times for personal injury. It's always funny saying an attorney. I use multiple times because if you were, you know, if you were practicing in a courthouse every day, getting people off of different problems they find themselves, and that wouldn't sound good at all. But for personal injury sound

good for me, It would sound good for you. John. Did you ever do any criminal defense out of curiosity? Yeah? I sure did, and then you switched over to personal injury. I never switched. I always did personal injury. I did criminal defense work on top of the personal injury for probably the first seven or eight years, maybe nine years that I practiced. So you're pretty well versed in it. Yeah, Yeah, that's pretty cool. Anybody any questions for John. We're going to be talking personal injury.

It's the beginning of the show. We got no lines, We had nothing overnight, which almost never happens. We usually call three oh three Martino. You can leave a message and we get back to you, get you on the show to try to help you out. But if you need help right now is a great time to call three zero three Martino. That number comes right here during the show. It goes to a message machine or to somebody after hours with three three Martino, three oh three seven one three eight

two five five. You can also email help at troubleshooter dot com. I do want to talk about something though the verdicts in it looks like Hunter Biden was found guilty on all counts. I don't even know how many counts. Of course, that's all you can see in the news right now. John, I don't know how closely you follow this stuff. And this isn't a political issue that I'm talking about, but my understanding was when it comes to

guns and possibly what basically he checked a box. I bought plenty of guns in my life, and when you go and it doesn't matter if it's Walmart or wherever you're buying a gun. In fact, I don't think Walmart sells them anymore, but it doesn't matter. You're going to buy a gun. They run the background check and there's a little box that says I'm not on drugs or you know, I'm not under the influence of drugs or something along those terms. I think I think Morless says I'm not addicted to drugs.

Do you know what it says? I can't quote it, but it's basically, I'm not addicted to or a user of drugs. Drugs. So, and he checked that box and it was proven that he was. But beyond that, everybody knows that part. There's some other cases, to my understanding, that are sitting in the Supreme Court. I don't know if we'll get decisions on them this term. I believe this Thursday we might. I don't know. Well, so, and then we're also going to get a decision

on Trump as well, right community case. So, but that those will definitely come down this session. Yeah, they're all they've all been argued. Yeah, they're all being drafted. If they release them, just putting on the number of cases they have pending, they can release a couple of days a week, or just one day, or really whatever they want to do.

They've done three days a week in the past. But going back to this one with Hunter, in this case, my understanding is there's a case and I don't know what the name of the cases you might, but it comes down to this, if you're either mentally ill or possibly on drugs or using drugs, the argument would be, what does that have to do with buying a gun? In other words, most of us probably don't want someone that's mentally ill or you know, doing crack cocaine carrying a gun around.

But that's not even the argument. My understanding is the argument is are they allowed to purchase a firearm if they are either addicted to drugs or if they've been in an insane asylum. What do you know about that case? Absolutely nothing other than I believe it's limited to more of a mental health question rather than a drug abusing illegal drugs. I mean, you know, addicted to

drugs, that could that could take a number of different forms. I mean we're talking about with Hunter, a guy who's smoking crack and doing god knows what out there. I mean, we all saw the pictures on the computer. It's incredible. Everything else. I mean, this is not a stable guy that we went out there buying guns. The issue of mental health is a completely separate issue, and that could encompass a really broad spectrum of people, some of which you probably would not want to have a gun, but

others perhaps you would. And so where do you where do you define mental health? I mean, is it? Is it? I wonder what the particular case is because a lot of times they're not deciding a huge question. They're deciding almost ever, yeah, almost never, they're they're interpreting. I mean, you have to understand the Supreme Court generally doesn't just reach down and interfere with the case on the facts. I mean, the facts are found

by lower trial courts and most of the time they don't get disturbed. Okay, what the Supreme Court gets involved in is the interpretation of the law, and generally that also has nothing to do with the trial court. It's dealing with what the Court of Appeals did when when they interpreted the trial court. So you've got the trial court, which is where Hunter's at today, which is where Trump's at today. You know, everything is most certainly going to

get appealed. That appeal to call it and only then would the issue be ripe to petition to the Supreme Court. Now there are exceptions to that. I don't think you still have to have a good reason in order to appeal it up. In other words, aren't a lot of appeals rejected because it's not a yeah matter of law. So you can appeal by right to the Court of Appeals, and and almost every conviction you know are most of them do get appealed to that, but sometimes the Court of Appeals will reject them

without even a hearing. I mean, they brief them up, they decide, they issue an opinion, and they move on. The Supreme Court is not an automatic thing. You you can petition to it, but they only select certain cases and it's called granting sorciary. And so the Supreme Court will look at, you know, hundreds of cases a year and then decide which ones they feel like. Really, you know, it narrowly addresses an issue

that they want to deal with. Generally, it's like a you know, a series of holdings in the circuits that are different but on the same issue. I don't know if you know the answer to this, And I don't listen to a lot of talk radio. I really don't believe it or not man, not lately because it just drives me crazy. So I've kind of

stepped back. But on the Trump conviction in New York, if you're convicted, if I'm convicted here of a felony by the State of Colorado, whatever that felony is, I cannot go directly to the Supreme Court in any manner whatsoever does it have to follow that? It goes to what the New York Appellate Court. Yes, And after the Appellate Court, the New York Supreme Court. At what point does it jump from the state where I can actually have someone outside what I would refer to is a corrupt state. Look at

it. Can the Supreme Court if they wanted right now, let's say they sentence him to jail time. Is there anybody that could step in immediately outside of New York and take care of that? Is that even a possibility. I don't think the Supreme Court could reach that far down into a state level prosecution. The next level for Trump is going to be the New York Court of Appeals and then potentially the Supreme Court of New York, which could be

years. It could be, or it could not be. I mean, if they just give it a hard no and stamp anda on it and move it along, it could be very quick. And it just kind of depends. But what you would expect to happen at some point is that they're going to petition one of the appeals courts to stay or delay the imposition of any you know, jail time if that's what he got sentenced to, pending the

outcome of his appeals and stuff. So even in an example like an estate like Texas, I don't know how they are now, but I remember back back in the day, they would put people to death constantly. I mean, they probably executed more people than anybody else. And really I'm not asking

what you think about that. But even at that point, because it's a state, like the Supreme Court couldn't reach down and stop that, or they have never So it's a little bit different in that circumstance because once they've exhausted all of their state appeals, yep, they then petitioned into the federal courts out nineteen eighty three for civil rights violations and seeking relief on a more of

a civil rights standpoint. But that's after everything else, after the exhaustion of all the state the state remedies or state you know, appeals courts that there are all right, excellent, all right? Three oh three seven one three, two five five. I got to take a break, Charles, I promise I'll get to this real estate question. And we got two lines open three zero three Martino three oh three seven one three talk Go with a sure

thing Denver's best roofer Excel roofing dot com. You don't pay a cent until you're contenth time for an insurance check up free no obligation. In comparison, call Compass insurance paying too much your coverage at dozens of insurance companies find out now three oh three seven seven to one help. You'll think you're his only customer when you choose Frank durand the real estate man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. All

right, three oh three seven one three eight two five five. You need some help, and now's a good time to call any issues with insurance too. Uh. John's a personal injury attorney. He is just knocked it out of the park for Susanna and myself that he represented my daughter. God, that's that's gotta be two or three years ago. Hey, John, quick question on that. It kind of came up yesterday on a different topic. But when you have a minor, because Addie was what was she, Susanne?

She was like seventeen sixteen or seven sixteen or seventeen, she had her license, someone rear ended, or she had injuries. Car was totaled, the whole bit, but something you wanted to wait till she'd turned eighteen to finalize it, or else she'd have to wait till nineteen there was something strange. What happens if a miner in your household isn't an accident. That's just

going to be a long answer. Here's the basic gist of it. The court and the law in Colorado say that the parents are not really capable of making decisions about what to do with the miner's case when it comes to managing money and stuff. So they're afraid, in layman's terms, Colorado for whatever reason probably they should be, honestly, in my opinion, is afraid the parents will blow the money. Yep. Okay, So here's what happens. We when we have a minor and when we have a settlement, and the

threshold really in Colorado is ten thousand dollars. So if you're over that threshold, which she was, we have to go to court to get approval of what we do in a settlement. And the approval is not only the amount of the settlement, but the fees and the costs and the medical bills and the subrogation everything everything else, and on top of that, what we're going

to do with the money. And so depending on kind of what's going on in the world, you know, if interest rates are good, and we can structure a settlement to where it grows and pays out when they achieve you know, adulthood and stuff, then we'll do that sometimes, you know, in consultation with the parents who are trying to fund college or some other things

like that. So it just really depends on the kid and what it's purely going to protect the child, absolutely one hundred percent to protect the child. And so the standard in fact when you go to court is it's you know, in the child's best interest, and that really dictates everything. Was it in the best interest to hire the attorney, Is it in the best interest to greet to the settlement and so on. So here's the challenge though.

In Colorado, if you are eighteen years old or older, you are considered an adult, okay, And if you're eighteen years in a day and you want to settle your own personal injury case and keep the money in the pocket,

you can. But if you're seventeen years, three hundred and sixty four days and you're still considered a minor and you settle that case a day before your eighteenth birthday, that money will be subject to the jurisdiction of the court they're over eighteen all the way out until you are twenty one years old. Twenty one, yes, sir, so by waiting or by not waiting, wait a minute, So until she turned eighteen, we avoided the necessity of

waiting until she was twenty. Till she was twenty one, and we could have settled it, but that money would have been tied up until she you know, up until the age of eighteen, very limited circumstances that she could take the money out. After eighteen and up to twenty one, she could go to court and petition and say, hey, Judge, I want to buy X or spend it on why. Yeah, I don't know. The judge could approve it. But once she hit twenty one, the court loses

jurisdiction. They give her all the money, or if it's an annuity or something that pays out over time, it just becomes her property. Goes. What we did, and I'm not going to talk about the amount, but I opened her a day trade, not a day trading, but a stock account, if you will, with a Merritrade back in the day, and then also a roth account with them, and ironically enough, most of it was Microsoft and Walmart. So I mean, she's probably already doubled that money.

Great, you know we weren't going to let her spend it. I mean, I mean since that the existence of those rules is not really for people like you, Mark, So I mean that's the reality, is that some parents are going to wisely invest the money. We hear every child actor in the world. They seem to turn eighteen, they have no money anymore, and they made millions and they end up working his security in an arcade

in a mall. That's exactly what they're trying to avoid. I like that, dude, most do that last part of that, or you go on. I don't know really what the requirements are. I think most dates had some version of it for them. Yeah, all right, three O three seven one three A two five five Charles, what's going on with you? Hey? What's going on? I didn't expect to get on more of an observation in a question. But uh, it's a great show, by the

way, And I'm actually in your old stomping ground a Pea town. But uh, you're I'm sorry say that again, p Town, Tulsa. Yeah, you're a stomping ground. I guess. Oh no, kidd, where do you live in Tulsa, man, Well, I live I actually work in Tulsa, but I live out a little town outside of Tulsa called what oh begs. I have not heard of them. Man. I lived in Koweita for a while. That's a small town. And then Susanna and I

lived in Tulsa and broken herow. Yeah, that's a small town. I mean I moved in, doubled up on the payment, paid off the house in nice nine years, you know, So I mean we're doing good. What's your question, mat Well, my observation slash question is, you know, I came from whitey Key down this way, and I noticed that every now and then I'll get on gentle one look. And I was listening to the five twenty you know, the five thirty one show about Florida and assessments

and all that. X. Yeah, I've noticed in Hawaii right now. I guess you guys know about fees simple and lease hold on the on the property, okay, And there are tons of condos coming up off well for sale basically now. The HLA has always been high on it, but you've never able really to see as many of these up for sale. And I think what's going on is these lease holds are coming up. They're coming do so basically on lease hold, if you buy the property, when the lease

hold is done, it reverts to the lease holder. Well, I mean you'd have to buy a you'd have to be a moron to buy something, unless if you're factoring in when it's up, I mean exactly. You know what else that happens with is like Tom's got I think one hundred I think it's one hundred year lease and not all of them are this way, but on his hangar, so I mean he doesn't even well he kind of owns the building, which is strange, but the land eventually, So let's say

it is seventy five years down the road. I mean, whoever owns it at that time could possibly if they didn't redo it, would would only own it for twenty five years, right right exactly. And that's why you're saying, you know, where's a lot of that in Mexico too. I mean it's a little different, but beach properties like that, right right, right, So, but what's your question on it? I mean, to me, that's all due diligence, John chime in. I mean, you know

you're not a real estate attorney. But honestly, I go to buy something, it doesn't matter what it is, I expect my attorney is going to figure out what the hell I'm buying it. I would expect the title company that I'm paying to figure out what the hell I'm going to own at the end of it. Yeah, that's what the title work is for, you know. And so basically, like I said, question, it was really an observation. Well, and here's the other observation on what you said.

Man. And we've talked about this a lot, even right here in Colorado or in Texas, Oklahoma, any place, these hailstorms or these tornadoes, any place the devastation has taking place. It's getting to the point where you can't even afford insurance. Your h away hits you with a special assessment of like yeah, let's say it's one hundred people in the entire complex and they got a million dollar deficiency and something happens to the roof. I mean,

you can't even afford to live there anymore. I don't think i'd buy a condo anymore. Well, yeah, like I said, in my house, and I've been there ten years now, well eleven years now, and I had a roof for up on it yesterday and not one hell no, not any damage whatsoever. Hal nothing nice and so like I said, yeah, we're we're doing good, you know. So, hey, what the hell brought you from? Where are you right now? Are you in Oklahoma? That small town or are you in Colorado? No? No, no,

I'm in I'm that small town in Oklahoma. Yeah, so what the hell how do you go from? How do you go from Hawaii to Oklahoma? Well, unfortunately, it's kind of what happened was my brother passed away, my brother got my mother got sick and uh uh yeah. And it's one of those things where you're trying to hire nurses and I got you, I got your family. I mean that's what brought you, their family. Yeah, exactly. You know, so I came cool man take care of her

for Yeah. Well, Charles, I appreciate you calling and checking in man. And you know, if anything people do, it's buy or beware. I mean, I don't care what you buy. If you're buying a car, you want to make sure to check the title. I'll tell you what. The call we get that blows me away is people that buy a car and they don't get the title, And I mean you can't go register the

car. You own nothing. You gave someone your money and they gave you a bill of sale, but you don't have a title, or they give you a promise to pay off the vehicle so the title comes to you. I mean you bought nothing. You bought nothing. And when it comes to a home, think of a title company. Don't ever if you're paying cash for some property somewhere or cash for a fix and flip. If you don't have a good attorney on your side that knows what they're doing, knows how

to do the research. And you're like too cheap to use a title company and get an insurance policy, and they are relatively cheap, You're crazy. I think you're absolutely nuts unless you know what you're doing. Larry has a question on flooring, and I think a contractor. You'll be up next. We got two lines open three oh three Martino, three oh three, seven to one to three talk go with a sure thing Denver's Best Roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an

insurance check up free, no obligation. In comparison, call Compass Insurance paying too much your bridge at dozens of insurance companies. Find out now three all three seven to seven to one help. You'll think you're his only customer when you choose Frank durand the real Estateman dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two. All right, Frank Duran, the real estate man, How I love the Frank, Oh my

goodness. When we were shopping for our house, Frank negotiated with the owner the house we bought out in Franktown happened to be empty for about eight months. They didn't know if they were going to stay or move. He found out there was two different mortgages, so the people that were selling it had a mortgage on the home we bought from him. Plus they had another house at Tom not to Tom that. Frank found that they had another mortgage.

So we started calculating their cash flow and figuring out how much an interest they were paying these month for both these homes. Then we made them a low ball offer and told them we'll close them thirty days and guess what they accept it. And he saved me about one hundred thousand dollars on that house. But that's just one example out. Frank knows how to negotiate. You want someone that's savvy when you are looking for a realtor whether you're buying or selling,

you want the right guy. That's Frank Durand check him out of Frank Duran homes dot com. Now, Larry, what's going on with you? Larry? Well, I just need some advice on doing a home premodeling project. Okay, flooring basically, is it just flooring? It's just flooring? And what's there now? And is it your primary residence? Yeah? Primary? Okay, old very old linoleum that But what have you got that really old stuff that you would roll out? Yeah? Wow, Okay, that's

some old school stuff. Man, when was the house built? And I'm asking this for a different reason, but then maybe twenty years ago or or what put in some of the laminate flooring? Yeah, but you don't think you're you don't think you're going to have any form of an asbestos question? Do you? Okay? Keep going? Then we won't to even go down that road. Yeah. So what I just want to see is what is the recommendation from you and from Tom on paying for it? Uh? You

pay for the product so they can get it ordered. Boy, I'll tell you man, we will never I'm going to pull my skirt up. As scary as that sounds, you know. When it comes to we have people on the referral list. In fact, the flooring guy I use all the time is Buddy Mitchell. We also have Big Bear. He's going to be redoing some hardwood and stuff a little different. But when it comes to carpet, when it comes to planking, when it comes to tile, any kind

of flooring. For the most part, I like Buddy Mitchell and Karen Mitchell. They owned Simply Floorsinc. Dot Com. But here where I'm going with this, I do believe they take a percentage down. Now, I won't give them a percentage down. I simply won't do it. I don't care if they're on the referral list or not. And a lot of them, especially a couple of landscapers, hate when I get into this zone. I

don't give money up front. I simply don't. Now. Of course, it's not going to bother them that I'm doing it, because they know me and I advertise for them, so it's like it's not even a deal. But they don't know you. I don't even know why, Buddy, or anybody else on the referral list, whether a flooring company or a landscaper, if you're working at someone's primary residence. For the life of me, I don't know why they care, because they can always put a lean on your

house. So to answer your question, I trust Buddy, and I know we won't rip you off, and I know you'll get your flooring, and I know you'll be happy, and I know the pricing's good. But I think he does want thirty percent down. I'm not sure. I don't give money down. If I order custom windows, which I've never done, and they have to measure out what we have because our windows are strange, and I know that that company is never going to resell those windows. I would

pay for those windows directly to the manufacturer. I would do that. I would have no problem doing that. But when it comes to planks or hardwood or tile, I just can't see it. John Fuller, I swear to God, here's the part that's really crazy about what I'm saying. If it wasn't for people giving money down, I wouldn't have a show. Tom wouldn't have had to have a show. Think about that. It's a conundrum when it comes to me. But I literally when I deal with our referral list

members, and that's basically all I deal with. I don't give money down, but I can understand why they have no issue with that. But you calling up, they might try to talk you in the money down. What if you just as an attorney, when you hire someone to do flooring like this guy, what is acceptable to you? If anything? How do you look at it? Yeah, I think it just really depends on the circumstance. It's like, you know, I have I have bought material before,

you know, but I won't prepay labor. So I think it just depends on the circumstances. If it's an independent guy that's got to go out in fund, say a kitchen full of cabinets or something like that, I get that. If it's a special order something, I get that. If it's just a guy that's you know, that's selling his own merchandise, then obviously not. I mean it just depends. We have a company that was on the referral list, and I'll say this, I kicked him off publicly.

It was about four or five years ago, and they did garage floors. We've got a great company on the referral list that's been there for ten years. He used to be Garage Kings. Now he's what's the name of the new company, susany remember, I just don't remember off hand. He changed it last year. But this other company not him, It's not TJ. It's not Garage Kings. But we had a company on there that took deposit.

It's fifty percent down to have your garage floor done. Now, why would did you pay fifty percent of a five thousand dollars job for POxy? The second I figured it out, he was gone. That would never do that. No, but it's ridiculous, and I think it's a red flag. But Larry, I mean it is. I don't think. I don't know if I've answered your question. So let me share an experience I had.

You asked about criminal cases before. Let me share. I had a guy that I had on a case at one point who's basic gig was to go out and sell roofing jobs and whatever else he could sell. He would get half down and then he'd get his commission, and then he would just

disappear. Oh so he was And yeah, I mean he was. And then when those people started making a lot of noise and calling the radio show and everything else, he would sell the next job and use that deposit to help pay for some of the first jobs, and it would keep going and keep going and keep going. Finally the guy had to go spend about ten years in prison. Oh my god. And I don't know how many people

lost money on this guy. But he was just a straight up thief, nicest guy you could ever meet, most credible guy you could ever meet, really good sales passion, obvie. Why were you dealing with I was a criminal defense attorney, so ran represented. I didn't represent him, but you ran into him. Yeah, I represented a code offend and became aware of what this guy's deal was. So but I mean, that's his gig.

He did it for years. He had cases in Jeff Coo, in Denver, in a Rappa Ho and you know, everywhere, because he knew very well that if I go to the next jurisdiction where I don't have any pending cases, the chances of anybody doing anything were slimmed to none. So people realize that some of these people you run into off of Craig's list and Facebook, Marketplace and all this stuffy. There's no brick and mortar, there's nothing doing is trying to find their next victim. Yeah, don't be that guy.

All right, hold tight, man, I'm going to put you on whole three oh three seven one three eight two five five two lines open three zero three Martino, you've been ripped off taking advantage of Another thing? Is I want to get an update. Who did we put on hey, Kelly, who did we put on that one with the Lance camper in Camping World yesterday? I'm pretty sure we have an update on that, and I want to get to that after this. Go with a sure thing Denver's Best roofer

Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance checkup free, no obligation in comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three oh three seven seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. All right, three oh

three seven, one, three eight two five five. You've been ripped off taking it vantage of real quick. Did we find out Kelly an update from Bow on that camper? Do we know anything? He's working on it today. Oh, he is working on it. I thought I had an email. I thought we had good news. This lady bought a camper. And I'm going to go right back to Larry and then Jenny. But he bought a camper, or this woman bought a camper, or her and her husband

thirty eight thousand dollars. They've had it a year and a half. They bought a brand new from Camping World John and they've only used it five or six months because it's just a well, it's a pos I mean, that's the only way to put it. The walls were so bad they had the dealership Camping World had to literally ship it by truck back to the manufacturer to repair it. Got all the way back and ship back and there's still problems with the left and right and it's a truck topper, so it's got those

jacks to get it up. The jacks don't work now, so they can't even put it back on the truck. It's just a nightmare and what I thought we got through to Lance? Who's the manufacturer? You ever heard of them? Yep? You know, people don't realize when you buy a camper, even a motorcycle, a four wheeler, a side by side, even if you buy him brand new, there's no Lemon law on anything like that. That's just on for what we would call your typical commuting vehicle, a

car or a light truck. Even over ten thousand pounds I believe or somewhere around there, there's no Lemon law. It's buy or beware. I mean, unless you're going to dive into what is it the Magnus what is the federal Lemon law? Magnus and Moss. Yeah, Magnus and Moss. And you know what much of that cost? I mean, that's a what are you going to do? Hire an attorney for fifty thousand to go after a manufacturer? I wish at some point things were done a little better. Lance

is a pretty good company. What's going on with them? Are they not willing to stand by him? Well? That's what right now? What I know is BO is going back and forth. I've seen the email. The guy does work directly for Lance, and then the guy from Camping World's in it, but the guy seems to be ghosting. I don't know what's going on. I'll tell you this, though, a truck topper at thirty eight thousand dollars, I would bet you almost anything. And I have no problem

with this. I'm a capitalist. But a truck topper thirty eight thousand, there's not a lot of plumbing, electricity. This is a truck topper. Okay, thirty eight thousand. I bet they roll those things off all day long at ten grand. So I'm in cost of building, so I am to be surprised. They're as technically john S Doctor's RRV. Well, I don't know about that, but I understand what you're saying. But they're very tiny as well. I bet they roll those off between ten maybe twelve grand

at costs. But their infrastructure is huge. Don't get me wrong, man, they they're massive, they're worldwide. I get all that. My point is, though, when they do have a problem to the point where the walls are cracking and the dealer is saying this thing should have never left the

factory and they're not helping them, I think that's totally unacceptable. But some of those things are ninety or one hundred grand, though, I mean they're nice, So it's completely unacceptable that you would have walls falling apart period care. They make it sound like like an earthquake hit. I would be heading right back to the Lance factory and parking in the front door. Hey,

Larry, real quick, do you have any more questions on that? If you're going to use anybody on our referral list giving money down, I mean I'm here to I'm here to chew them up and take care of it if there is a problem, and there wouldn't be a problem on a referral list, but in general, I wouldn't give money down, man. I just won't. And I already know I'm going to get emails from sponsors. But

do you have any other questions? Well, yeah, I do because the company that we're going through, yeah, that the four that we want is on your referral list. Who is It's simply Powers Okay, yeah, so who I've been talking about. And yeah, and the contract they originally sent to us, it's about a three thousand, slightly over three thousand dollars project, yep, And they are wanting before to sign the contract can get the ball Rolling. Yep, they're well that's like two thirds. I just I

mean, I don't have an answer for you, Larry. In fact, you know what I'm going to do. Screw it, Kelly. Let's get Buddy Mitchell on. I'm gonna get the owner on. Hold on. I want you to hold on, Larry. It's a great company and I want you to use them. I mean, I can't tell a company how to do business, but I do want to understand from Buddy's side, why two thirds is there? Because I just don't understand it. And this is a man I've spent a lot of money with, and I like Buddy and I

like carry. So don't get me wrong here, but you know what it is. What it is, Ryan, Jenny. Jenny's got a problem with a boat. Then we got a warranty problem. Everybody holds tight, one line open, three zero three, Martino, go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation. In comparison, call Compass Insurance. Pay too much your coverage at dozens of insurance companies.

Find out now three all three seven seven to one. Help. You'll think you're his only customer when you choose Frank durand the real estate Man dot Com to list your home with Remax Alliance three all three nine two zero sixteen twenty two. Yeah, rip, tough news. Need advice so you don't have come runs as fast as we can show Shooter's gonna help. Come man. This is the Troubleshooter Show. No Tom Martinez, Welcome, Welcome to the show, the only show of its kind. I hope everybody's having a great

day. It's Tuesday here at the Troubleshooter Show. John Fuller Fuller Law joins me for the show. Any questions you have on personal injury where you just want to chime in, and anything going in on the show, please feel free. We do have one line open. It's three oh three seven one three eight two five five. Over three hundred million dollars cash merchandise exchanges refunds directly due to this show. We love helping you, love diving into problems.

She can't get free help like this anywhere else. I do want to tell you about a company though Paul the Waterman. In fact, Paul was supposed to be here today. He had a little family emergency at the last time. But man, we bought a water system from Paul. Probably I don't think it's even been six months. The experience was great. What I loved about it more than anything is how much money I saved. When we shopped for a whole house softener years ago it was seven eight thousand dollars.

The one we got from Paul less than three thousand dollars. Better equipment, better warranty, better people, better service. Paul the Waterman is who you want to use. Check him out at waterpros dot net. That simple as that, waterpros dot net. Now let's see where did we leave eve off. We finished up with the guy with flooring, Hey, what happened to him? I was gonna get Buddy Mitchell on. So Buddy is not available

until eleven thirty. So we're going to have back on. Yes, So everybody make sure to tune in. Whether you're listening to us on YouTube, which if you go to YouTube dot com you can see us during the breaks type in Troubleshooter Network, or if you're listening live on the iHeart app, or if you're listening to a podcast at eleven thirty. We're going to get Buddy Mitchell on two thirds down. They're on our referral list, and I just want to understand why it's two thirds down, So I'm going to ask

him straight up. He's a great guy, great company. I've used him numerous times. I'd use him again in a heartbeat, and his product is unbelievable. They sell Proximity mills, probably the most gorgeous flooring line I've ever seen. And it doesn't matter if you've got to fix and flip or a five million dollar house, He's got the product for you. But I just

want to understand the money down. I also want to make sure they take a credit card down because worst scenario, if they take it down by credit card and they don't show up, they can probably call up the issuing bank and do a fraud case. But I still think two thirds down, no matter what, is excessive. If you want to chime in on that, three oh three seven, one, three eight two five five. Now Jenny's been waiting the longest, Benny of Jenny, what's going on? Hi?

Mark, thanks for taking my call, Thanks for calling say that I'm sorry I missed that last part. Jenny, Oh, I just said I've been a long time listener. Oh cool, what's going on with you? It says you bought a boat. That's cool. No, I am calling on behalf of his friend who her brother recently died from cancer. Oh, I'm sorry to hear that. And she yeah, it was a terrible battle. She inherited his estate, and in that estate he had a boat, which

she knew thing about. You know, So what kind of boat is it? Or is it a new boat, an old boat, a rowboat, a paddle boat. Fair, It was a fairly new boat. I think it was a twenty nineteen or twenty like a fish and skiboat, a pontoon boat, yes, like that? Like that? Yeah, yeah, exactly, Like I really do want to understand this part, Jenny. Is it a fish and skiboat? Yes it is, okay, keep going, yes. So and primarily that was, you know, all he used it for

was I think a fishing trip here and there. But anyway, she decided that she wanted to sell the boat because she knows nothing about boats, and nobody in the family does. Nobody wanted it. So my son helped facilitate the deal, put it on Facebook marketplace, and this is back in Iowa, and a couple came to look at it. If the husband came first, looked it over, was very pleased. How much were they asking They

were asking thirty five okay, and they settled on thirty one okay. And he bought it brand new and had done, you know, ten thousand dollars worth upgrades to it. It was a very gret you. So they came to a deal thirty one k What happened yes. So then the next day the husband called and asked if they could meet them at bath Pro, if

he could take the boat over there to have it looked at. You smart, So my son said, well, yeah, but I'll take it over there, you know, for liability purposes in case anything happened you know. Oh they wanted to pick it up and bring it over there. Yes, okay, but so smart smart of yeah, yeah, smart of the kid to say no, no, on on, now, I'll bring it over. So what happened, Yes, yes, So he took it over there with with my friend and so they went over there. They had it looked

at. Because the husband seemed to be most concerned with how many hours were on the boat. Okay, They were very pleased with how it looked. And then you know, well, then I guess the wife she kind of started getting a little nitpicky about scratches. Hey, hey, Jenny, how many how many hours? Just out of curiosity? Do you know how many hours were on it? Twenty nine? Twenty nine? Okay? And I'm sorry, I just want to ask John, John, you've had a boat

in the past. I mean, that's nothing, right, very low hours. Yeah, that's nothing. So keep going. But you already got they already looked at it, and now they're looking at it over there, and Avenue checked out. She's starting to talk about different scratches and stuff. So but where does it go? Are they trying to get the price down? Well, what happened was they agreed, they had the folks that bass pro look at it, you know, look at the system, check it out.

So yeah, everything to go. It's good. Money has already exchanged hands. The title has been you know, signed over to them two years later. So wait the money. When you say the money exchanged hands, this is important, Jenny, how did the money exchange hands? I mean was a check completely cash? Was it cash? What was it? Cashier's check? Okay? So and it went into the other bank, and it's done and over. It is done and over. Okay, So what happens

what buyer's remorse? Yeah two days later? Okay, I mean I assume you guys had a bill of sale that said as is right. Oh yeah, yes, they have a copy. Yes, okay, so two days later, go ahead. I'm sorry to keep cutting you off. Everything seems like okay, I know it's a done deal. It's cutting dry as far as I'm concerned. But the problem is, so now they came back and said, well, there was damage to the underneath of the boat. The motors aren't running right. Well, you know they have Wait a second,

Jenny, hold on in. I realize you're calling for a friend. My first response would be I met you at bass Pro Shop. I mean well, actually my first response would be kiss my ass. But my second response would be you brought it to get it inspected. Why didn't the people at bass Pro Why weren't these issues there when we were at bass Pro Shop?

But now they are, Yeah, Well, this is what happened. Nobody looked under the boat, nobody turned the motors onto the boat, and that was their own fault for not having not asking for them to do that. I listen, you know what did they know? Okay, between you and me and my wife sitting next to me, no one else is listening. I want to ask you something. Did they know the boat was screwed up or not? Well? Absolutely no, that's right. Because the guy died,

they really would have no idea. No, okay, so they bought it. Now what but where does it sit? Right now? They can tell them the pound sand where does it sit? Yeah? Why said go lay an egg? But what happened was there's the problem is it's the wife. So it seems more concerned with cosmetic because there's scratches on the bottom of Look, but Jenny, here's here. Hold on, just please let me just ask sister act question. Yeah. Yeah. The people that have the

money have the money. The people that have the boat and bought the boat have the boat. Who cares? At this point? Why are they even talking to these people? This is the only hang up and this is why it's it's an issue, which it may not be an issue. But before she okay, her brother had already signed. All right, Jenny, hold on, I'm going to take this break. I promise I'll come back to you. First, I want to understand literally how we can help. I

mean, are they threatening to sue you? Did you get served or not? You but your friend? I want to know where it's at. But everybody, hold tight. I want to try to stay on schedule, Hold on, go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation. In comparison, call Compass Insurance paying too much bridge at dozens of insurance companies find out now three all three seven seven to one

help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two all right, three oh three seven one three A two five five one line open. You've been ripped off taking advantage of We'd love to hear from you. We'd love to help. I want to jump back into this boat issue though, because I just got to understand what's going

on with it right now? Are they threatening to sue them? And we'll bring John Fuller in to talk about it too. But Jenny, So where does it really sit right now? I understand the woman is upset. They have buyer's remorse. They're saying there were some problems underneath. She doesn't like some of the scratches. But where's it at? Okay? So the hangup is with the title. Before he died, her brother's Yes, he signed the back of the title. She so that was because you know, so

that that's all done and taken care of. Problem is she did not transfer that title into her name before selling it to that. Hey, hold on, can you, Kelly? I'd like you to tee up Mackenzie. Keep going. Okay, And so it wouldn't be an issue at this point. It would just be cut and dry, but can be a big issue because of the damage underneath and they think that it was the but they can't transfer. Yeah, so right now, forget about all these other things going on.

It's it's more of a title issue right now, because they're saying, you sold me a boat and we can't even get it titled. I don't understand, though, why what you know? That's not the issue. They have the title, They have the title. It was signed over to them. Go ahead, Jenny, I swear to god, I have to know what the issue is. I'm going to shut up for thirty seconds, and by the time thirties up, I'm going to understand. Go ahead. Okay.

So basically, they were demanding money back from the sale of the boat, and they agreed to a couple of thousand dollars. The woman wasn't happy with that, so she said, well, then we can just sue you for this. And the only reason why my friend is apprehensive about this is because when she sold them the boat, she did not have the title put into her name before selling it to them, because she inherited it and threw her brother's estate. Go ahead, He had his name on the back,

So that is where the issue is. Okay. Hold on, got a question for you. Did is this? Who is this person? Your sister doesn't a friend? Did your friend? So your friend had a title that was already signed by the former owner who is now deceased. That's right, did your friend? Did your friend? Your friend never a title in her own name? Okay? Skip title? Did the IOWA title that was on that boat have the ability for a subsequent owner to sign it over because it

may have been an open title, which is no big deal. You know, this is truly going to depend on how the titles in Iowa work. But going beyond that, John where my brain was going, Let's say it's not an open title. Okay, couldn't the estate or whoever's taking care of the estate. I don't think how that person do anything now, But the dead person doesn't own the boat anymore. As soon as a dead person signed that title over, that's a negotiable instrument that is owned by the new holder

of that title. But it sounds like he signed it over and everything else was. The dead guy doesn't own the boat anymore as soon as he signed it and gave that signed title even blank. Yeah, it's still signed. It's a negotiable instrument. Right. They could have taken that title down and put it in her name or given it to you, put it in your name or anybody else's name. It's a negotiable title. Now. The fact

that she didn't put it in her name really is only an issue. Perhaps if the AXA titles don't allow that, taxes and whatnot, but that's nothing that's going to do with this issue. If you sold that boat as is where is, and you've got a bill of sale that says that I tell them to pound sand. They had every opportunity to inspect the boat and deal and then, Jenny, here's how it would go down if they feel they're in the right. I mean, they're simply going to hire an attorney just

because of the dollar amount. Here, my dad, it's going to be small claim scourt no matter what state it's in, and they're going to serve them and come after them, and then they have to hire representation to your friends live in Colorado. Yeah, and so they took this boat to Iowa or it lived in Iowa before it was an Iowa title. Yeah, it's in Iowa. She had to travel back there for these people are going to drive or come to Colorado to sue your friends. That would cost force.

I mean, that's crazy. Or they're going to try to do it in Iowa. Every one. I got a question on a boat title though I've never owned a boat. Is it just like a car title? Do you? Who do you deal with? You don't go to DMV, do you? Yeah? It depends on the state mark. And I know this it's going to sound crazy, but in some states like Colorado, boats are considered personal property. There's not a title for them. Okay, there's a title on the trailer, but not on the boat. So a bill of sail

transfers the boat, the title transfers the trailer. I looked up in Iowa. Iowa has boat titles only for boats over seventeen feet, which I'm assuming this is since she had a title. But every state is different, so wow. So they actually go to some form of DMV and register the boat, just like we would a car. In Colorado as an example, you would register the boat with the Division of Natural Resources or whatever it's called today.

It changes every year, it seems like, but you would register it with the Department of Natural Resources, not necessarily the Motor Vehicle Department unless that state considers it to be a motor vehicle. But Jenny, it still comes back to this. It really doesn't matter. They're either going to sue them or not, whether there's any grounds or anything's going to happen. In my opinion, that's not a legal opinion. I don't think anything's going to happen.

I think they'd win in court if it's an open title. Like John said, now let's go one step further, and the guy didn't sign it then I would simply say whoever inherited the boat or is in charge of it would be able to sign it over well the estate. The adjudication of the estate would result in a court order that basically transfers the ownership of that boat over, or would at least authorize the issuing agency in Iowa to transfer and

issue a new title in the name of the current owner. Am I correct in saying, though, because there is no title to a boat in Colorado, that this really wouldn't even be an issue. In fact, a small what is it, a small item AffA David or something could take care of it. There wouldn't even have to be an action on it. I really.

I would assume if this took place in Colorado, the decedent would probably have signed a bill of sale before they passed, and it would just be like any other bill of sale for a wheelbarrow or a you know, a watch or anything else. It's just personal property. I guess I'm going to stand here for the rest of the show because this microphone falls every time I touch it. I mean, it's really remarkable. In fact, I hate to say this, Jenny, Do you got any more questions? They just

got to see what these people are going to do. But I would tell your friend if she called in, I wouldn't give them two thousand. I wouldn't give them three thousand. They had the opportunity to check it out. It's not like there was anything underhanded. No one knew the condition of the boat. The owner's dead. So I would tell them the pound sand, That's what I would tell them. Yeah, okay, well that's what I said. All right, Now quote your pound sand. Thanks J all right,

So I mean that's that. Let's free up that line. I'm going to take a break, actually early, probably for the first time in my life, to try to fix my microphone. Hold tight. In fact, Carol, let me see Hu's next. That's what we call a tease. John, Watch how I do this? You ready, just sit back and watch. Ryan's got a problem with a warranty or a service. We're gonna find out. We got an update on Camping World, which I'm dying to figure out, and then a question on flooring. Go with a sure thing

Denver's best roofer Excel roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free no obligation in comparison, call Compass insurance paying too much your coverage at dozens of insurance companies find out now three oh three seven to seven to one help. You'll think you're his only customer when you choose Frank durand the real estate man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. All

right, three oh three seven one three eight two five five. That is a number you've been ripped off or taking advantage of. Hey, we got Buddy Mitchell on. Hey, buddy, I have got two questions for you. One I don't even know what Carol's got, but she has a question for you. How are you doing? By the way, man, buddy, I'm here. Oh hey man, how are you doing. I'm doing good. I been you know. We're just moving along. Got the third

showroom open and I'm excited for the future. You guys are growing gangbusters. I mean we've been talking about you so long. You had that one showroom in our vat, and now you've got one over at what Sea four seventy and Dry Creek ish? Is that right? It's eighty one oh one South Quebec Street. Off seventy and Quebec. Yeah, and I've been over to that when it's gorgeous. Now we have one over on East Quincy one seven or one seven zero three four East Twincy, Quincy and Buckley. Oh nice

man. So you you you're all said, if someone's Denver Metro, they have three to choose from. One of them's close. Yeah. Well, you know, god, we still do about sixty percent shop at home, where we curate the samples and bring it right to the homeowner. Yep. That way they don't have to drive all over town. And you know a lot of people they get, you know, they get a little overwhelmed when they go in a showroom with nine hundred and fifty carpets and you know,

eight hundred and fifty different samples of LVP and Hartwood. You know what they like about Shop at home is we're able to narrow that down to the best sellers and the products that we've got a really good price on, and you know, just go directly to the people's house. And I know a lot of people that's how we wouldn't do that. When you sold to me, that's exactly what you did. You came out, you measured. You want different samples. I mean, you know the deal. You do it every

day. I've got one for you, though, Man, I need help with I need to understand something. I got somebody that wants to use you. His name's Larry. I assume I'm gonna ask him real quick. Hey, Larry, did you shop at home? Or did you go in we went into the store? Which one did you go into? Ill? Quit back? Okay? So buddy, he goes in and I think the entire job was going to be how much, Larry? How much was the bid? Parts, labor, everything, materials? He's sixty five and change?

Say it again, thirty six thirty three thousand and sixty five and change all right. So you got the idea, buddy, and you said that your folks wanted how much down Larry? Well, it says there deposit dou now to special order materials, and old materials will be ordered until deposit is made, and that is twenty one forty five and sixty seven cents. So buddy, buddy, what I'm trying to figure out is two thirds down. Now,

listen, I've used you and we're not talking tree. I bought just like any customer you have I don't recall ever having to pay anything down. Maybybe that's because our relationship or I simply said I won't pay it down. But honestly, this comes up, whether it's HVAC, someone building a deck.

How do you justify it simply for floors two thirds down? Well, because it's number one special order, so we can't order it and have it show up and then the guy back out and we're stuck with products that you know, we special ordered for them, just because there's so many different colors. So this isn't something that you have a way in a warehouse, like white tile, that you would sell to different restaurants everywhere in the world. Right, Okay, well, actually, you know, Larry, that does

make sense to me. It does make and the other two. The other thing that we do is you can put it on a credit card, so if we don't deliver it, you can contest your charges and say, hey, yep, you know, yeah, these guys never showed up. And then Larry, if they don't deliver it and don't show up, you can call me. That's the next part. Did you have any other questions for Buddy? And Buddy, you know what, I apologize and I'll tell you why. I kind of thought I wasn't thinking special order, and I really

wasn't. I don't know why. But absolutely, the size of the room or the size of the role you need for each order. A million different colors when it comes to carpet if someone's buying carpet, and then a million different patterns if it comes to some kind of LVT or LVP. I guess you're right, you guys, really never. In fact, what do you inventory besides samples or everything is basically special order. Now we have about ten different lvps that are in stock, okay, and then we have three or

four carpets that are in stock, and you know that. Then we would just take a deposit the day we show up, you know, if it's if it's a stock product, but when we special order. But what we we always have done is we've always recommended people pay with their credit card. Yeah, I get it, get I get all the protection we don't. Yeah, they got a lot of protection with that. Let me let me just make sure that. God, you and I had a conversation about that

when we first started. Yeah, you know, but that was we started ten years ago. I've been with you guys, almost ten years. I understand why you forget. So that's totally cool. Hold on, we might have another question for you, but I want to make sure, Larry, Larry, do you have any other follow up questions for Buddy. Yeah, just a quick question. So the product cost on this job is fifteen and eleven dollars, so it's about fifty percent of it with the product, ask

buddy. Then hold on, hold on, Larry, Buddy asked a question, I mean, on what is it? Is it a bid that he could look at that says the product is that much? Or what are you looking at? Well, I'm just looking at the quote that they sent out to us, okay, and that that fifteen hundred dollars is for a thicker lament that they did have to probably order special just for our our likes and our order. Yeah, okay, so that is a little different than the twenty one. Yeah, I get it. So buddy, what is the

difference of that six hundred bucks or whatever it is? You know? I have Larry call me when I get back to the office. I'm out on jobs today. I'll be back four o'clock this afternoon. I'm going to tell you to get from fifteen hundred to thirty six. The labor isn't thirty six. There's more material in it than that. But I would just have to take a look at it. And you know, I don't mind. I don't mind, you know, I don't mind adjusting the You know, we

won't work with anything, don't get it. These guys who will work with anybody, man, they really will. And what I want people to know is I trust these guys. But I did want him to validate why he's getting such a big amount down. And Larry, call buddy up. In fact, Kelly, make sure Larry, I just put him on hold. It has a number to call up. You can ask buddy what number to call when I'm done, But hold on one second, buddy. Hey, Carol, what's your question on flooring? Hey? Carol, you're up.

You're mumbling, Hey, Carol, Carol, Carol, Hi, Hey, what's going on? Yeah? I was calling to find out if anybody near of a product that was available on the market they could feel a crack and a shower floor? Well kind of you mean, like, what kind of shower is it? Like? Tile? What is it? No? No, it's an original builder grade composition of some sort it's one solid piece. And I'm going to be remodeling this bathroom in September, but I've got guests

coming in. I don't want to share a bathroom, so I'd like a quick well hold on, Carol. I still don't understand what it's made out of, Like plastic, Yeah, you know, like our old chaw. It looks like that imitation marble stuff. Buddy, do you have any ideas? I mean, I realize you don't. Do you know bathroom floors, but I mean you can picture a shower. You know everything about flooring. Do you know have any product, like some form of cock or something that

would actually fix it? Just a good steal? No, it's not. I don't need This is just for a couple of months until the contract is available to the model. What would you suggest for just a temporary fix if anything, Buddy, cock really good, silicone cock, just cock, Okay, you know the silicon cock? Okay, no other marine waterproof products that you can think of. I don't know silicone cock is waterproof. Let me

let me say this really quick. If you just email me a picture of it, you can email from I can give it right now or whatever. But you could email me a picture of it, and I could tell you what I think. You know, I'm not gonna come out there, but I can tell you what I think. Yeah, it's a good idea. I can get a bet, thank you. Yeah, I'll get you. Because I'm shopping right now. I don't have a tent or anything with me. So if you can put me back to the and switch for it,

I'll kick you. Yep, I will. We'll get it all figured out. Hey, Buddy Mitchell, I appreciate anybody out there looking for flooring. You can find Buddy and Simply Floors Inc. Dot Com on the referral list at referral list dot com. Now we have an update on Camping World. I'm going to do right after the break. Then Ryan's got a problem with a warranty service. In fact, Ryan, you've been holding a little longer,

so I'll do those in reverse. We have two lines open. Once these clear up, three zero three, Martino, go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies. Find out now three

oh three seven seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two, three oh three seven one three eight two five five three oh three Martino. Remember that number works on and off the air. You can always join us. Go to YouTube dot com type in trouble Shooter Network and you'll find our live stream.

Don't forget iHeart too if you're not around Colorado or want to listen into us in more of a stereo than whatever the AAM channel is. The iHeart app is incredible. It's free, so don't forget that. And then we're one of the most downloaded podcasts across the country when it comes to what we do, and I think fifty sixty thousand a month, which is incredible for a show based staut of Denver, Colorado. Deputy Bo's got an update, but I told Ryan i'd go to him first. Hey, Ryan, first of

all, I appreciate you holding for so long. What the heck is going on with with warranty. Good morning, Mark, thanks for taking my call. You got it man. So we have a twenty twenty three Ram thirty five d soel nice, twenty three thousand miles on it. That's like what an eighty ninety thousand dollars truck? It's in that ballpark? Yes, sir, what's going on with it? Started hearing a knock in the engine. Took it into the RAM dealer to figure out what was going on here?

Who did you buy it new? I did buy it new? And did you buy it from this particular dealer? And who is the dealer that looked at it? I did not buy it from this dealer. The dealer that's looking at it currently is Castle Rock Auto Plex. Yeah, okay, so keep going. So they pulled the truck in, pulled the oil pan. There's apparently only three courts of oil in the truck. Wow. Once the last time you had an oil change? Still in that blank? Yep?

Absolutely, I had the oil change at thirteen thousand miles. The little gauge on the truck was still showing thirty percent oil life capacity for whatever that's worth. No coldes on the engine, no check engine light, nothing, Hey, I need to ask you something. And I'm not saying I agree with this. But are they saying because you waited so long on the oil change interval, they're not going to cover it under warranty? Ram is stating that

the oil was never filled properly. From the place where I had my oil changed? Where did you have a change? I had it change that big old But I don't But how many miles ago was that? My calculations was around nine thousand take a little bit so. But hold on, So they're

saying they never put enough oil in it nine thousand miles ago. That that, and I talked with with the folks down at Big Oh, and it makes completely sense that the engine is not going to run for nine thousand miles if there's not adequately Not only not only that, Ryan, it's also going to have If it's that low on oil, you're gonna have low oil pressure, You're going to have an oil light on, You're gonna have possibly even

a check engine light. But you're saying none of that happened for nine thousand miles nothing. What finally transpired into it knocking or you bringing it in? You started hearing it knocking. I heard the knocking correct, let's get on. Yeah, this is insane. Hold on, I want to get Kevin Caulkin up. I don't understand. So they're willing to do nothing. Are they even saying something like, well, we'll pay for half, because I

assume that engines every bit of twenty uh forty two thousand dollars. Oh my god, forty two thousand dollars. And you just bought this truck at twenty twenty three with twenty six thousand miles. You had an oil change done at Big O nine thousand miles later, it's knocking in the dealer or this dealership you have it at is saying that it's Big O's issue. Correct. Yeah, And basically the dealership gave me Ram's customer service number and said call this

number. There's nothing we can do for you. I just have you called that number. I've it's I've tried. I've sat on hold for forty minutes, got transferred fifteen times, talk to somebody in a foreign country. I couldn't understand them. Just get gets okay. Listen man, listen, listen. Here's what I'm going to do during the break. I'm going to try to reach out to somebody that I know that works for he's a service manager at a Dodge dealership. I want you to give Kelly the vin. I

want to see how bad they flagged this vehicle in the Dodge system. Then then I just got to see if I can get in touch with Andy. If I can get in touch with Andy, give him the vin. I just want to see what's going on behind the scenes and talk to Andy about it. I find this crazy. I mean, it's definitely not your issue. Well it's all your issue, but it's either Big O or a manufacturer's issue. But what I don't understand and why I want Kevin Caulkin up.

I want to know what symptoms if it was that low on oil. I assume it takes what sixteen courts twelve courts, and they were saying how many was in it. They were saying there was two to three courts of oil in the engine. So but how could there only be two or three courts for nine thousand miles. That's the problem. That's where I that's the part I don't get. It's simply his hold on. I got them on hold Kelly, let's get Kevin on. But on top of that, I really

want that Vin number. As soon as I get that VIN number from you, text it to me. I'm going to text it to Andy and see if he can tell us what's going on with that Behind the scenes, John, how many times something like this happened? I think everybody in the world has been in a position where everybody's pointing the fingers somewhere else. But it's not your fault, not the consumer's fault. You've got Big O saying there's

no way we did it, and it seems like a valid argument. And then you've got the manufacturer saying, oh no, there was only three courts. What the hell? What's your gut? Yeah, he said, she said, this is going to be a proof problem for either one of forty two bouaris dollars everybody hain't take. Hopefully we can figure out what's going on in this. And then Nancy's got a problem registering a car, Mario's got a problem with a car accident. I don't know what that's about. And

then Deputy Bow, we still got that update. Hold on go with a sure thing Denver's Best roofer Excel roofing dot com. You don't pay a cent until you're content. Time for an insurance, Yeah, cup free, no obligation. In comparison, call Compass Insurance. Pay too much your coverage at dozens of insurance companies find out now three all three seven seven to one help.

You'll think you're his only customer when you choose Frank durand the real estate man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two. Ripped up so you don't have come run in as as we can show Shooter's gonna help come. This is the Troubleshooter Show. No Tom martinezome, Welcome to the show, the only show of it's kind. We're here to solve problems, answer questions, take complaints. We're trying

to make your life a little bit better. You got ripped off or taking advantage of We want to get directly involved. We want to help you out. We have contractors out there that think it's fine just steal your money, and it's not. I'll tell you something Colorado has done. There's not a lot of teeth in it, but there is laws out there where they have to hold this being a contractor, your money, your down payment, and

trust. And if they don't, they can face, not just civil issues, but actually they can go I'm not going to say they can go to jail, but they can go to jail. I've yet seen that happen. Actually, I think we did have one with a I think he sold a mini house or what are they called, what are those little tiny homes called a tiny home. I think it was a tiny home deal, and the guy took a lot down as forty or fifty grand. I think he did

end up doing some time now that I think about it. But the Contractor's Trust Act is a powerful thing, and we have connections with some das and other people that allow us to probably get by a little more red tape than the average Joe has to do. So please, you've been ripped off or taking advantage of you, give us a call three zero three Martino. Now don't forget that number works on and off the air, three zero three Martino.

You can always email us at help at troubleshooter dot com. We have all lines full right now, but soon as one opens, I promise I'll continue to give the number out. But here, in fact, one just dropped. Hey, Kelly, if that woman, I think it was a woman who's listening and had the car accident. Question call back right now. I got John Fuller in studio. It's gonna be It's just callback, and I'll make you a priority. I know you were holding for a little bit

there. Now, Ryan, I just texted your vind number. Ryan called last hour. He has a twenty twenty three Dodge thirty five hundred. He had an oil change at Big O' roughly eight nine thousand miles ago. The entire vehicle has twenty three to twenty five thousand miles. He brought it in because it started making noise, started knocking. He brought it into the dealership down in Castle Rock, which, by the way, we've had some complaints on. I'm not going to tie him into this by any means, but

we have had some issues with them or calls come in. Not a lot, but some. But they said, hey, whoever did the oil change last time? There's a big issue with because they only put Did they really tell you there was I understand Ryan, they said there was only three courts in there. But were they basically saying that Big O' only put three courts in it? Yeah, they were basically saying this is Big o''s responsibility.

It wasn't performed adequately, and then you drove eight nine thousand miles before it was knocking correct and not one check engine like was ever on, no warnings at all. How about oil pressure, no problem? No, everything was reading fine. And I mean I didn't look at the oil gages because I didn't have any issues. So but no, no codes or anything were thrown that I know of, or no, no, you know, on the dash, nothing came up warning me or showing anything. Right, So listen,

here's here's what's in the hopper. Right now, I am pulling all the infrom on your vehicle in the Dodge system. I should probably have that. It could be any minute, it could be a half hour, I'm not sure. When I have that back, we're going to see how that dealership tagged it in the warranty system and just get whatever information we can. The other thing I'm trying to do is get my diesel expert on. He works on all my diesel stuff, which is only one thing, but he

works on my six hundred and ten horsepower comings. And anytime I pull into his shop, I mean the whole place is nothing but diesels. This guy lives and breathes it. And hopefully we can get him on. He's a great guy of shops in Castle Rock. So I want you to hold tight. I'm trying to put those two things together. What we might do is free up the line, and the second I get news back from one of them, I'll call back. All right, thanks Mark, all right,

hold on meantime we might have Is that Kevin Calkin? All right? I'm want to ask Kevin. Hey, Kevin, I want to ask you this, but I also have a diesel guy coming on. Tell me if you find this possible in any manner. Thirty fire twenty five thousand miles on a Dodge thirty five hundred truck diesel. Of course, thirty twenty five thousand miles. It starts knocking. He brings it to the dealership. The dealership says, when's the last time you had an oil chance? She said, I

had won a Big O over nine thousand miles ago. They say, well, there's only three courts of oil in here. Your warranty is void. Because there was only three courts. You got a problem with Big O now never a never oil pressure issue, never an oil pressure light, never a check engine light. How the hell could a Dodge thirty five hundred drive for nine thousand miles with no indicators according to the caller, and then start knocking, is is there any part? Is there any of that possible? Wow,

that's a tough one. I mean, it possibly could have consumed you know, oil in nine but that would be a warranty issue. Yes, exactly, That's what I think they're doing. What I can't understand is a dealer gets paid for warranties. I can't understand why in the hell if they really thought it was a warranty issue, why wouldn't they do it. I mean, I understand they make less book labor, I understand stuff like that, but they still make good money off of a forty two thousand dollars ticket.

Oh yeah no. And they and he complied with the warranty by by having the services done at the interval. So so I'm running some information in the back to figure out where it's at, and I got some contacts with Dodge where we might be able to help them directly. But how would you if this went to court? What would you possibly do? I mean, well, it's entirely possible. When the engine failed it did consume a little

bit of oil, How would you tell that thing and everything else. It's entirely possible that it went through a quarter or two in that, you know, with the engine failure, oh while it's failing. So in other words, they might have, let say, I think it takes twelve courts, let's say they only put six in. I still don't understand how the oil pressure in the light wouldn't come on being six courts low. I mean,

I just don't understand. No, that's that's really truly bizarre. What is generally the tolerance of a brand new twenty twenty three Dodge or any other brand diesel truck when it comes to how many courts are in? I mean, does it give us fifty percent relatives to driving and temperature and everything that goes with it. So that's a hard one answer. But I don't see it running the three courts in it. I just can't. I can't imagine they

said there's only three courts. I understand what you're saying. Though, Let's say they put six courts in. As the engine was failing and working a lot harder because it had all this lack of oil, then it started consuming oil, and then basically then it started blowing up on itself. Yeah, it could have been a process. It may not have been instantaneous. It could have been a you know, how would you tell? And I've got a diesel guy hopefully coming on, But how would you tell. Let's say

they did put twelve courts in it. What kind of signs would you look for if the truck itself was eating the oil? In other words, he did everything right? Big? Oh? Did everything right? Smoke excess of smoke from the tailpipe. That's about all you'd be able to tell. There's no other no other condition would make you look. Yeah. I just in the morning, you know, you get a big cloud or something. You know, it's crazy, all right, Kevin, I appreciate it. Man.

I think you're out of state too, Ario? Or do you get back? I got back yesterday. How was the trip, man? Kid? I saw my new grandson was awesome. Did you smoke him some ribs? No? I let my kids cook. I'm on vacation. Yeah, okay, it was New York, right? Is that where you went? Yeah? Upstate New York at by Albany. That's our daughter's going to Albany Thursday or tomorrow or whatever day it is. Two days. Nice part of the country. Did you land in Albany or you drive well? I had

a family in Connecticut, so I landed in Hartford and drove cool. All right, man, Hey, I appreciate it. We'll see you Friday. Hopefully Kevin Call can share it an auto tech. These guys are great, by the way, they got better dealer. They got better deals in any dealership, and their warranties unbelievable. Three year, thirty six thousand miles nationwide. Anything they do nation wide sharedan auto tech dot com. I'm running a little back. Let's get all of Ryan's information. Oh wait, is that

Josh up? Okay, put his information up. This guy is the diesel guru. He's gonna help us out and we're gonna figure out what we can do. And if he's ever heard of this before, Josh, hold on during the break, hold on, go with a sure thing Denver's best roofer Excel roofing dot com. You don't pay a cent until you're content than time for an insurance check up free, no obligation. In comparison, call Compass insurance paying too much your coverage? That does of insurance companies find out now

three all three seven seven to one. Help. You'll think you're his only customer when you choose Frank durand the real estate man dot Com to list your home with Remax Alliance three all three nine two zero sixteen twenty two. All right, three oh three seven one three eight two five five. We're digging into problems left and right. Hey, I do want to ask John Fuller something Between this next UH call and Nancy. I'm gonna go to you on

this registration issue. Ryan's holding tight. And by the way, I was gonna say one line open, but that's not true. Here's the deal. What go aheads? Who's in? Oh my god, I got Josh on. Would you please put up his credentials so I can give out his shop's number and everything properly, Kelly. Then I'll go to him and I'm gonna ask Josh about that. So hold on one second, Josh, I promise. I am so sorry I lost track. We're gonna get his input on this. In fact, I'll go to Josh right now. Hey, Josh,

Hey man, First of all, I appreciate you coming on. How are you doing? Hey? Did you ever think I'd call you out of the blue to be on the air. No, not really, No, you never know. Yeah. So Josh owns everything truck and auto diesel. He's in Castle Rock and I've been using them for our RV for years now. In fact, I just picked it back up from him, I don't know, like three four days ago. So I mean literally, I know

this guy, but he lives and breathes diesel. I want to ask you something, man, I'm asking for your opinion in what you would do if you were Ryan. Here's the facts, man, It's got twenty five thousand miles on it. It's a twenty twenty three Dodge thirty five hundred diesel. By the way, is that generally a Cummins. What kind of diesel do they use? Yes? Okay, so he has an oil change done itt

big o' tires nine thousand miles. I'm going to lock you in because I want to clarify something with Ryan. Hey, Ryan, I really it was nine thousand and changed miles ago. How many months ago was that oil change? January thirtieth. It's like I completed it, all right, So you put a lot of miles on this thing. You put nine thousand miles on

in the last six months. What are the intervals you're supposed to follow on these ten thousand, Josh, do you know actually they recommend just going off the dash because the light on the dash will turn on and tell you in the change the oil. You know what, that's exactlyated number. Now, that's exactly what Ryan said. Ryan said on his dash had said you still had thirty percent, didn't it? That's correct? Yep, all right, So listen to this man. So he's driving what is it last week?

This week? When was it first part last week? So first part of last week? He starts hearing a knock and he brings it over in fact, right in Castle Rock. What's the Dodge dealer down there now, Cowser Rock Autoplex. Yeah, so he brings it down there, they check it out, They come back and tell them this eat an engine. It's forty two thousand. You have no warranty because it's not a warranty issue. Whoever did your oil change before? Only put three quarts of oil in it.

So here's the question. If someone puts three quarts of oil into a Dodge thirty five hundred and it was big. Oh, but we don't know what they put in there. I mean, they apparently they say they put the right amount of oil, but how could anybody drive? How is it possible to drive with three quarts of oil with no lights going off, no oil pressure signs, no check engine light, no warning lights whatsoever? For six months and nine thousand miles? Is that even a possibility on a Dodge thirty

five hundred? Not likely? What would you do if you were him? They're telling them you need to write a check for forty two grand. Now they haven't done the work yet, But how would you fight this with Dodge? What can someone do? Would you tear the engine down? I mean, like, honest to god, what do you do for forensics to figure out was the proper amount of oil in there? And the oil had bad consumption in the truck the truck went through it, or maybe it had faults

not showing oil pressure properly or anything like that. How do you how do you reverse life and figure out what the hell happened? Well, that's a great question, because unfortunately, you're gonna have to go off of Big O's word of what they did and what they put in in because you you got to start there. So let's just take their word they put the proper amount

of oil in it. Then well, let's let's Josh. I don't mean to interrupt you, but Ryan, let's let me ask you that question when you talked to Big O, because I'm sure you called them, what what did they tell you? Yeah, I mean they just basically said, we put, you know, twelve cords of Rotella T six synthetic Moti motor oil in the truck. All right, keep going, Josh. Then after that, my question to the dealer would be, Okay, well, this is what this shop is doing. It's an incredible shop, you know, it's

they do this all the time. They're claiming they put twelve courts oil in. Where did it go? If it's not on the ground, it's not gone. Where did it go? That's another That's something else I didn't ask you, Ryan, Ryan, did you see any oil anywhere at any time? No, that's that's my same thing. You know that either three things could have happened. They could have not put the oil in, the oil could have leaked out, or the engine used oil. I mean, that's

kind of disimplify it that that's what happened. And then there's been no leaks. I've seen nothing anywhere in my garage or anywhere on the vehicle of anything leaked. Hey, Josh, I'm not going to interrupt you now, but methodically speaking, keep going on with what you would do, because I think what's going to happen is if I can't get some stuff done behind the scenes with some Dodge people I know, and he's got to hire an attorney.

Forty two thousand bucks, You hire an attorney, I don't care, but at some point there's got to be some evidence. And the only thing I would differ with Ryan on if they're saying there was only three courts in there. I don't know how that vehicle could run for nine months or I'm sorry, six months, nine thousand miles, but I'm not gonna be late that anymore. Go ahead, Josh, Yeah, I agree with you on that.

I don't think the truck would have run that long without it making some type of noise, having some type of signs that you're low on oil. You know, these vehicles can run lower on oil. They as long as there's oil in the sump, they're not going to set a low oil pressure fault. Now, again, it goes back to where did this oil go? Because you kind of got to trust the word of the shop that did

the work and assume that they did it right. So then at that point the dealer would need to prove that the say, your turbo wasn't consuming oil, or you didn't have valve problems, or you didn't have any other mechanical issues with the truck. Then at that point it would be back too big. Oh of okay, there's no signs of my oil. Here's the reports by it of my oil going anywhere. I apologize, but here's the reports of that. Now, how is big? Oh, how are you going

to prove that you guys actually did what you said you did? God, I mean if I was in front of a judge, so I'd be like, my goodness, we did an oil change nine thousand miles ago. You're honor. I mean, apparently everything was fine. I wouldn't argue that at all. I would be questioning the dealer. You know, give me some details of where this oil went is and if that's the case, that's all. Whatever failed should have been covered under warranty. Anyway. You know,

I'm not putting you on the spot. I don't care. You know, some people don't mind talking about other companies. Some do I mean, do you have any thoughts on these guys? As you said, it's not medved, who is it? Cassarrock AUTOPLEXX. Just can't I mean, do you know anything about the Dodge dealer? Do you hear word around ten? I mean, I know nothing about them. I mean it seems to me why wouldn't they if they could put it under warranty. I don't know why they

wouldn't they still get paid. The downside to it is if Chrysler, the mother company, actually denied the claim, that the dealership would then be on the hook for paying it. But that's also part of the dealer's job is to have this proof, have this information. Yeah, that shows yes, this is a failure and this is what caused it. I don't like how they're handling it all. I mean, I find it ridiculous. A week ago they just said too bad, so sad it's going to be forty two

grand. I mean, I don't think they advocated for this guy whatsoever. Would you agree with that, Ryan? I just feel I mean, I'm in the same boat with you, Mark. I would think they would want to do the work if they could make some money on it. But I just feel like I'm getting pushed to the back burner. They gave me the eight hundred numbers up on you to do what you can do. Ryan,

what's your gut say? I want to ask you, man, You're the one that had the oil change, You're the one that drove it for nine thousand, You're the one that heard it knock. What's your gut on this? Do you think Big O screwed up? Or do you think the vehicle's got a warranty issue. I've been using that big old dealer for six or eight years with no issues, no issues, great guys down there, super super shop. I just don't think the dealership's doing all they can do for

me. I just think they're dropping the ball. All right, Listen, hey, Josh, I appreciate it, man, and we might have more follow up on this. I'm going to give your number out for listeners as well, and I'm getting information from Dodge or from somebody I know there how that thing is flagged in the system. Hopefully I can figure out if the dealership flagged it, if they actually had to wrap out to look at it,

or someone from the manufacturer. I can get all the information that's put into their system that I know I'll have sometime today and then we've got to try to figure out the next place to go. But hey, Josh, I appreciate you coming on and I meet it out there now. Josh is not on a referral list. I've just never talked to him about it. But I've known the guy forever or I've known him for a few years. But everything truck and auto diesel, and they're in Castle Rock, Everything truck

and auto diesel. Three oh three five three seven forty nine forty two. You usually schedule an appointment with him. I scheduled about a week out. But he can do. He done oil changes, He's tracked down leaks on my electrical system. He does anything. I mean, you pretty name it. If it's diesel, he does it. Three oh three five three seven forty nine forty two. I thank you again, Josh for coming on, and I might pick your brain a little more. All right, Yeah,

no problem, good luck getting I handled. Yeah, I hope we do. Man, that's really what this show is about. I'm really hoping I want to notch up this forty two thousand. I'm going to put all our resource horses on it. I'm not kidding. This is a big one to me. I feel like this guy's really getting screwed by somebody. We need to figure out who, and then we need to get it handled. Go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay

a cent until you're content. Time for an insurance checkup free, no obligation comparison call Compass Insurance. Pay too much your coverage at dozens of insurance companies find out now three O three seven to seven to one. Help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three three nine two zero sixteen twenty

two. All right, listen, probid energy Mark was in yesterday and I just had someone email me and yes, yes, yes, I am not kidding. What they're doing now is they're part of this uh charging station network. So if you own a restaurant, or if you own a convenience store or a hotel, anything where you might have a charging station, I want you to call these guys. You guys can profit share. You give them a little space. They put in that charger there and then everybody makes money

off of it. It's pretty cool. Call and see if it works out. They can tell you if it's a good deal or if it's going to work or not, probably within a day or two. But call them at eight four four four pro bid eight four four four pro bid, or you can always find probit on referral list at referral list dot com. Now we're gonna hop over to Mario. Mario's got an issue and I'm glad John Fuller, our personal injury attorney, is in on this. Mario. What's going

on with you? Well, on Wednesday last week, this lady came ahead two of my cars that were parking outside of three and she'd think of luckily she don't too far. Her car got all bad, so we go. We know where she find the one. We don't know where to find it, but we run after her and we find it cold. Police come over the lady, key her and insurance and everything, and we find out that she has no insurance. Oh my god, So she hit both your cars?

Were they like parked in front of your house? I'm just curious what where were they? Yeah, they were parking in front of my house. She had the first car, and with the first car she pushed the second one. Oh so it was like the rear vumper had the friend of the other car, so she rear ended it and then you have damage on both cars. Well, I'm glad no one was in them and you didn't get hurt. And I'm going to bring that kind of up with John Fuller.

But when the cops, when the cops finally got out there, they must have given her a ticket. Yeah, she got a ticket. Like I say, she she percent, but she has no insurance, no insurance. But she showed we find out she has insurance, Mario. Did she show a fake card to the cop? Yes, Okay, I get it. And then you found out there was no insurance when you went to call the insurance company and they said no, did she ever have coverage and it lapsed or they had no idea who she was the what do you call it?

Insurance that she would present there was a homeowners insurance casance. Okay, So I want to ask John something. We're gonna we're gonna make this a little bigger topic than your car, But the first thing I want to talk about is his predicament. John. So she got the ticket, she rear ended him. Why couldn't she go to court if Denver or wherever this took place for not having insurance and he actually gets not not just a judgment. What

is that called when you get basically a judgment? But it's criminal. The criminal is libel ristitution. So can't he get restitution. I'm not saying he's never going to get paid, and then that would never fall off if she ever does get a job. And I don't know her circumstance. Is that possible in a scenario like this or just in Denver? This stuff just doesn't happen anymore. What do you know anything about that? Yeah? I do, so it's possible, you know, Listen, I don't. I'm not

going to point fingers. But it really depends on what the cops charge her with. If they charged her with leaving the scene of an accident, that's

a twelve point, that's a major violation. You're going to have a DA involved, and they're going to reach out to you as a victim of the crime, and you'll have an opportunity to present any information about restitution, including the value of your cards or the damage on them, and they will assess that damage and you will get a judgment and she will have to pay. It may take her four years to pay it, but eventually that you will

or yeah, she probably will. Ultimately they'll reduce it to a judgment and

you know it'll run its course. Now, if they didn't give her twelve and let's say they just gave her so the other thing, if they thought that she had valid insurance and they concluded that she didn't leave the scene of the accident, oh it's just a careless driving, then it may be the type of ticket that doesn't actually require an appearance and she could just mail it in and no DA is ever going to get involved enough to really assess the

restitution and figure out that it's a factor. But if Mario contacted whomever maybe that is a DA's office, and says, hey, this happened. This lady showed the officer and me and gave me this insurance and it's all phony. BALONEI man, I mean, de lucky, do something if you're lucky, and he may be able to do that. If it's an infraction, you know, if it's the lower level, lower tier infraction, that it never even touches the hands of a DA. So I'm not going to say

it's impossible. It depends on the county and what ticket was written and under what statute and that kind of stuff. Hey, Mario, do you know if she has to go to court because she left the actions? Well, I'm not sure. My son is the one that went over to and she ran away. How a doctor appointment that day? Mario, do you know if they charged her with hit and run? They did, because uh, actually the cars were sucking upint of my car and she take off. She

reversed the car and take off. So if they charged her with hit and run, that's the most serious charge that they could have charged her with. And that's fantastic for you because you should be contacted by the district attorney's office, or you can even reach out to them and make them aware of who you are and what your contact information is. And that does actually have a

pretty good chance of being reduced to a restitution order. So what we're talking about in Layman's terms is you need to contact the police, whoever's on the report, whoever issued the ticket, and make sure they understand that she did not have insurance and you have damage on two cars and you would like a restitution order in meaning that she is going to be found guilty if she is, and she's going to owe you this money and that's not going to drop

off for a long time. So and then if someone does have restitution, and I'm using this in very broad terms, but my understanding is bankruptcies, don't get rid of it. It's pretty hard to get rid of it. Yeah, that's generally true. Hey Mario, what county did this happen in? In a rapa ho? Okay? Yeah, just contact the Arapahoe DA's office and they'll they'll track down which case it is and which DA it's assigned to. And then if you get that restitution order, she can't run down

to the bankruptcy court and get rid of it. You know, they should make her pay over time. Unfortunately, you'll get a small amount every month until it's either stay off or if she's not paying. Generally, with restitution, if someone's not paying whatever was deemed proper to page month, can they revoke a license? Do they have? Yes? Okay, absolutely, so you might get paid a but listen, I'm gonna put you on hold.

I gotta take this break. But when we come back, I also want to talk to you and John about something that's a bigger picture in a scenario like this. Because I assume you don't have Annie, I'm gonna ask you real quick. Actually, Mario, your insurance won't cover your own damage, right, you just have liability? Yeah, Okay, there's a much bigger issue I want everybody to think about here. Imagine if this was on I twenty five and the lady slammed into Mario with no insurance. Hold tight.

Go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation. In comparison, call Compass Insurance. Pay too much your coverage at dozens of insurance companies find out now three O three seven seven to one

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system's twenty years old and that air conditioner isn't working. If you call, these guys are going to tell you how much to fix it. They're not gonna say, well, option one is a ten thousand dollars system new one and option two is a twenty thousand They're gonna say, hey, it needs this capacitor or whatever it happens to be, and they're gonna give you a price to fix it. They don't care all the system is. If you do want to buy a new system, they're great. They get wonderful pricing,

great service. You're gonna love these guys. Eight eight eight Heating dot Com. Simple as that check them out. Eight eight eight Heating dot Com. Garrett in the gang being with this a long time. And by the way, if you're in Colorado Springs, they're down there now as well. Now, John, I want to get back to this conversation real quick with Mario. But Mario only had basic coverage on these cars. Forget about the car now, he's oh damages, and you know it's going to be held

to get him. Imagine if the person took off and they never found her, he'd have no shot in getting them. Let's say the woman ran into him on I twenty five and he got a broken face and a broken leg and he couldn't work anymore, and the lady had no insurance. We talk about having the proper coverage. How often does it happen someone gets injured and there's no one to go after and their life is changed. It happens a lot. And in fact, I mean, let's broaden it out a little

bit. How often does it happen that they have the crappiest coverage that the state requires them to have, which is only twenty five thousand, and their damages are far in excess of that. But there's nothing else that you can go after and get because somebody either has no insurance or just liability only or something like that. So in either circumstance, the end result is the same.

There's not enough to go around. No, and think about that, twenty five thousand dollars, you end up with a broken leg in the hospital, you're screwed if you don't have the proper coverage, which is uninsured and underinsured. So the way to look at it is, I mean, everybody thinks, and I hear this all the time. Oh I've got an umbrella, I got really good coverage, or they say I got health insurance, so if I do get hurt, my health insurance so cover it well.

And it may to some extent, but it's not going to cover not working for a year. It won't cover your wage loss, it won't cover your pain and suffering. It won't cover you know, so many different things. But a lot of people think that having a big liability policy is the end of the road as far as making sure that you and your family are covered. And I would suggest that it is barely scratches the surface. But if

you got kids in the car, So here's the deal. Liability only covers you if your life or claims that the other guy would make against you if you were at fault for the accident. Beyond that, there's no coverage. So if you get hit by somebody and it wasn't your fault, no coverage. If you have a car full of kids going to a baseball game, no coverage. If you have your wife and your you know, your next door neighbor in the car, no coverage. There is no coverage under your

liability policy. For anybody in your car or you if you're not at fault in the accident. The biggest argument I hear from this is two things. One, the value of my vehicle is nothing. That's fine. If you're talking about the value of the vehicle I get. I don't care about your vehicle. I truly don't care about the person. Listen. I care about the people that are in your car that are impacted potentially for life because of

the negligence of some other party. And if you don't take steps today to protect your self and your family, then you have nobody to blame when some yahoo runs into you that either has no insurance or crap insurance, or you're dealing with you know, some some crackpot company out there that's gonna gonna fight you over Clearly, you know valid claims and stuff. You know you have to protect yourself by getting the right coverage. And it's called uninsured motorists coverage.

Yes, I understand that to get really good uninsured motorists you have to jack up your liability limits, and that's just part of the deal, yep. But if you drive out on this road and you don't have that coverage to protect you and your family. When something bad happens to you, you're gonna regret the day that you didn't spend that little, small amount to get that additional It's amazing because, like you said, no pain in suffering. I mean a big deal. If you do have health insurance, you get

to go to the hospital and your health insurance covers that. But if you can't work for the rest of your life, won't pay your rents. A whole different thing. It doesn't pay your rest well by groceries. All right, everybody, hang tight. Deputy bow still got that update. I appreciate him hanging Nancy, and then we can free up Mario three oh three Martino, we'll be back right after this. Go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content.

Time for an insurance check up free, no obligation. In comparison, call Compass insurance paying too much your coverage at dozens of insurance companies find out now three oh three, seven seven to one help. You'll think you're his only customer. When you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two, ripped of news, so you don't have run as we can shoot us Conna

Hill. Come man, this is the Troubleshooter Show. No Tom Martinez, Welcome, Welcome to the show, the only show it's kind. We're here to solve problems, answer questions, take complaints. Got John Fuller Fuller Law with me. We've been talking a lot about personal injury and other items going on, having job chine in. So if you have any questions, especially relating to personal injury, but basically anything you got, man, you've been

ripped off by a contractor, you've got a bad landlord. Anything we want to hear from you, we want to dig into it. We've got a big Dodge one in the works. I'm hoping to solve this. I'll be able to check a box off for a forty two thousand dollars call, hopefully. And we're not going to give up on that one. I'm waiting some information back on Dodge. And if you didn't hear that call last hour guy had a twenty twenty three Dodge thirty five hundred basically had nine thousand miles on

it. From the last oil chain started knocking, brought it to the dealer. Dealers said, no warranty. It only had three courts oil. Whoever did your oil change last time? Is the problem that was Big O? Big O says no, we put twelve courts in just like it called for. It drove nine thousand miles in six months. We didn't do anything wrong. We're gonna find out what dodge things. And I don't mean the dealership,

the manufacturer. We're going to try to get this thing handled. Guys looking at forty two grand out of pocket for a truck he basically just spent one hundred grand on. It's not a good situation, but that's what the show's about. I use that as an example. Now, I do want to tell you about some company that I really really like, and you know who it is. Can anybody guess out there? Come on, someone guess someone, guess someone guess Genesis Total Exterior. The reason I say that is

because we just had hailstorms. These guys can come out and not only look at your roof for damage. They can look at your sighting, your windows, your deck, your patio, anywhere could be hail damage. And trust me, there's a lot of ail damage other than a roof. They'll come out for free. They'll look at everything, tell you if you got a claim. They'll work with your insurance company. They can do everything from the

roof down. Check him out at Genesistotalexteriors dot com, where you can always find Genesis and all of our other great companies on referral list dot com. Now let's go to the phones. John, you want to pick one? There, you pick one. Hey, it looks like Rick's on the line to talk about Mario situation. Maybe he had a similar issue. Hey, Rick, Yeah, we had Mario call up and John and I got into a discussion about coverages. But he had a hit and run. Two of

his cars were damaged. The lady took off, They tracked her down, called the cops. Cops came out, gave her a ticket apparently for hit and run. But she had no insurance and this guy didn't have any coverage, so he's got two damaged cars. Rick, what's your uh? What's your suggestion? What's your comment? Rick? Rick? Rick rec rec reck Reck. I'm putting you on hold. We'll see if he's there. Oh,

Deputy Bow's been holding forever. An update on Camping World. This lady bought a camper thirty eight thousand a truck topper called into the show yesterday, thirty eight thousand dollars. Bought it brand new. It's been a year and a half since she's bought it. They've only used it six months. It was built so bad, according to her, they had to send it back to the manufacturer with his lance that's who manufactured this one. It had cracked

walls. They attempted to fix it. They shipped it back to Camping World for her to pick up. They went down to pick it up in the last couple of days, and this time the jacks don't work. You know, you got to jack these things up and basically back your pickup so you can put the pickup camper on the back of the pickup. The jacks weren't working. We put Deputy Bow on it. Deputy Bow, what's going on with this thing? I called the and I called the Joey Shawl and Jake.

Hey, hey, Deputy Bow, your phone is going in and out. Man, I can barely hear you. You just got to start from scratch. You called who okay, can you hear me better? Now, yes, okay. I called the service managers the Camping World Jake and Joey there, they're both co managers of the service department. Melissa gave me their name. I called said who I was like to see if we can get a resolution to this broken camper, and they did not call me back.

So I called Melissa the person that owns the camper, and she gave me a name of the person named Eric Jackson, who's the warranty manager of the Lance Camper Corporation and a Califunia. Did you reach out to him but talk to him? Yes, and he was very nice. He talked to me for a few minutes. He did. I gave him the then number of the camper. He did acknowledge that the camper was sent back and he said, we did all the work and sent it back. And I said,

well, Eric, the work's not done right. The wall's not right, there's still structural cracks and the jacks don't work. He says, well, this is news to me. I don't know anything about it. You're gonna have to reach back out the Camper World so they can contact and these are the guys. Here here we go again. So you have you have two people pointing at the other person. Meantime, the ladies used a thirty eight thousand dollars camper for six months out of the last year and a half because

they didn't build it right and Camping World can't fix it. But Camping World still hasn't called you back. Oh, and I left a message for these two guides. Who are these two clowns? Who are these clowns at Camping World? Who are they? What are their names? It won't call anybody back? Sure they're both the service and warranty managers. That can't be. Is it dumb and dumber? Is it Laurel and Hardy? Who is it? Manny and Moe? I haven't called the customer back either. I know

this. Who are they? What are their names? First name is Joey? Who shall I'm gonna phonetically spell it? Second one, uh, Jake Ener w E N N E R and have a phone number? Okay, so so Joey bulls bull and then Jake Wiener? Right? Do I have those right? Yes? Jake Wiener and Joey Blue. So let me ask you this, now, what phone number did you leave a message for these clowns at at Camping World because you know what, maybe our listeners can help

us out today. Maybe our listeners can say, hey, Joey and Jake wiener Heads, why can't you contact either us and tell us what's going on? But more importantly, your customer that has not been able to use her thirty eight thousand dollars camper. According to her, in my opinion, Camping World sucks. I don't like Lamar or whatever his name is anymore. I used to love to show the prophet. I don't even think it's around anymore. But it's absurd, it's crazy. We used to During COVID, we

had more calls on them than anybody. I think. During COVID we had so many calls on Camping World it was insane. And now we're getting them again a year and a half of ownership of calling. According to the caller, I can only go off of what she told me. In fact, let's get her back on God dang it, get her back on keep boa bo. I want that phone number over the break so I can put it up so people can call Joey Bullch and Jake Wienerhead and tell him when's the

lady getting it back. I'm sick of it. I'm sick and tired of this Camping World. It's crazy. And what's the who is the prophet? What the hell's his name? Lamonas Marcus, Marcus, you know what you hear his story, It's unbelievable. He came he was like adopted out of some third world nation, came over here and made a fortune, bought Camping

World. He's helped other businesses, but this massive thing he owns called Camping World, they can't even recontact their own customers after they spend close to forty grand. This is all my opinion. I'll say that, but I'll tell you what. I'm gonna give you a lot more of my opinion after this, go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance checkup free,

no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance company find out now three all three, seven to seven to one help. You'll think you're his only customer. When you choose Frank durand the Real estate Man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two. All right three oh three seven one three A two five five three oh three uh seven to one three talk.

Hey. I want to tell you about Denver Regen real quick. These are the guys with the semi glue Tide two hundred and fifty bucks. You can look anywhere this stuff, this weight loss drug, and they have all three of them, I believe. But the semi glue Tide two hundred and fifty bucks a month, that includes the doctor's visit to prescription that actually covers the medication. It's the whole bit. There's people that are paying two thousand dollars

a month out of pocket for this stuff. There's people with insurance paying two thousand bucks a month out of pocket for this for a weight loss. Uh. But these guys are great. I love doctor Joel down there. Check out Denver Region. Get signed up on it denverregion dot com. You don't even have to live in Colorado. If you're listening to this on a podcast, check out Denver Regen. They can do appointments over the phone or over

zoom, the whole bit. Just check them out. Denver Regen two hundred and fifty Bucks A months now, we got a lot cooking, I mean a ton cooking, camping world. I'm trying to get Melissa back on, so soon as we get her up, I'll go to her. But in the meantime, this poor guy has been waiting forever. Rick, Hey, Rick, what is going on with you? The Nancy? I promise your next No, actually, actually I'm sorry, Rick, Nancy's been waiting longer. That's my bed. But I'll come to you next Rick, no matter

what. So, Nancy, what is going on? You have a problem getting a registration? Yes? Hi, thanks for taking the call without naming the dealership at this time. Sure, a year ago July, Oh my god, I received I got a new car, brand new, twenty three car. Won't say what the make is. You bought a brand new car when a year ago? A year ago, you haven't got the title work yet, right, So the guy that was handling the financing was brand new.

He screwed up the contract. He didn't put in the taxes, and so I was told by the manager at the time that they never allow a vehicle to leave the dealership without including the taxes. But Nancy, I don't understand. Hold on, you've been holding a while, so I want to help you as quick as I can. I don't understand what the taxes would have to do with anything. I don't care what their policy is. You

purchased the car, you're driving the car, it's been a year. When you go to register it, you could pay the taxes right then and there. So unless if you're saying you still want to wrap them up into the loan or something, but you should be able to get your paperwork and a registration done. Well, okay, that's the problem, the taxes. I mean financially, my husband died right after I got your financial mess. I

get it. I get it. So you want to how much do the taxes represent on this car that it's going to cost a register fifteen hundred dollars for me to take care of the taxes. If that those taxes had been included, we're looking at one hundred dollars. Because I'm doing this in North Dakota, I have dual state ship. I'm I have a home in North Dakota and a home here. Nancy Haldan, I've got some questions. So right now you still have a temporary tag. I assume Oh no, I

mean you can't have a temporary tag after a few months. Well, so you're so, I'm yeah, the temporary is long overdue. And so I've been pulled over one time and given a warning. And if you register it where you live now? And where's that North Dakota Center South? I forget north? If you what how much is it to register there right now? Fifteen hundred How much would it be to register in Colorado? Do you have

any idea? No? Okay, so it's fifteen hundred bucks. I because both both places the tax If I could wave, if I could wave my magic wand what would you like me to do? Because the bottom line is, I understand the dealership screwed up, but you would have ended up paying that money. I understand it would have been built into the loan and probably only represent you know, thirty extra dollars a month or whatever. I get that. But that being said, you still owe the taxes when you register

it. What would you like me to try to do? Yeah? Well, I've just been played for over a year. The guy that was telling me, oh, I'm on it, I'm on it. The manager of this dealership, you know, and you talk to finance company, have you talked to the finance company at the dealership. Yeah, the guy that was handling, No, no, no, no, hold on the guy there is just the closer. You know. They're the guys that try to shake every dime out of your pocket. But what I'm talking about is who do

you pay your car payment to? With that, I would have to give away the car name. Okay, So I'm going to make one up. So let's say it's Hondi. You're paying Hondai Finance, right, Okay, so you're paying them. Have you reached out to in this example, Hondi Finance and tell them can they build the extra fifteen hundred bucks into the loan? And that's that's what's supposed to happen. And they told me that it's a dealership problem. The dealership needs to take care of it. Okay,

So here's what here's what I can do. I would think being a year out, I don't know if the dealership is going to be able to communicate to Hondai Finance and get them to tack that onto the loan. I don't know if that's possible. I just don't know. But I'm going to put Deputy Scott on it because my hands are tied besides that, and I'll tell you why you won't tell me who it is, because I can call up the dealership and say, what the hell's wrong with you guys telling this lady

it? You put her in this position. You did it, but you don't want to go there, and I can understand that, and maybe you will want to go there at some point. But I'm going to put Deputy Scott on it. But here's the deal. You got to share information with him. We're not going to call him on the air, but we're gonna he'll probably do a three way conversation himself, you and then whoever the dealer finance that's there now, and let's see if we can't get it worked out.

But this really sucks. I get it. I mean, things happen, and I don't know, dealing with this dealership for several years happened. Why won't you give me their name? Car? Why won't you give me their name? I guess that's my name? Make up who I am. I'm afraid that I'm going to have I'm going to have bigger retribution. I mean, I'm not going to argue with you. I mean, it's just what it is. But hold tight, Deputy Scott, you're on this man. He's our accountant. If you will. This guy. In fact,

I heard this morning you actually took that same exam. What is that exam called? We were talking about it called a securities exam or series A, series seven, so had whatever. He's a money guy. Hold on three oh three seven one three A two five to five. And I knew that guy would hang up. I knew it. I was going to go to him next. I knew he would. He hung a long time, and I know he's listening. I really do apologize, man, but Nancy was

holding a little longer than you. We have a quick comment on the Dodge issue. Then we have Melissa with the Camping World issue and Deputy Bow and we're going to jump back into that right after. Mike. Mike, what's going on? What's your comment with this dodgey issue? This is a poor guy one hundred thousand dollars Dodge, thirty five hundred and twenty five thousand miles on it. Apparently the people that did Big O did an oil change eight

nine thousand miles later, the engine started knocking. He brings it back to a dealer and the dealer says, oh, there's no problem that we did. There's no warranty issue. It's whoever did the oil change only put three courts in it. Then you have to believe this damn thing drove eight nine thousand miles on three courts with no check engine, no oil light, no issues. But somehow it magically did it? Mike mark Uh, I think that you're painting the owner of the truck as quite a bit more innocent than

you should. Okay, why so I've been I've been listening on and off. Maybe I didn't catch everything. Well, I'm asking why, why? Why? Right, you're going to tell me that this guy pulled away from Big O and ever checked the dipstick and never checked the dipstick in six months. Yeah, because that's the only way you're gonna know. If that can't well, here, I'm going to put you on old Mike, because I can tell you're you somehow got some kind of issue, and I'm going to

come back to you. But I'm going to ask everybody at this table something. Susan, when's the last time to check the dipstick on your car? I assume it's checked. There's the little lights come on when there's issue. Scott, when's the last time you checked the dipstick on your car? Uh? Never? Never? Oh Dragon, when's the last time you checked? And I'm ready for someone to say something. Two or three cars ago, two or three cars ago, Kelly, when's the last time you checked the

dipstick? I don't even know what a diptick is, Deputy, five months ago, five months ago, there's one. So I'm going to go back to you, Mike. So you're saying, okay, great. In a perfect world, everybody would do it for people listening right now, No one does it, nobody, and that it's a diagnostic tool. You can look at the dipstick. You are a dipstick. I dropped them. Hold tight, Go with a sure thing Denver's Best roofer Excel Roofing dot com. You

don't pay a cent until you're content. Time for an insurance check up free, no obligation comparison call Compass Insurance. Pay too much your coverage at dozens of insurance companies find out now three oh three, seven seven to one help. You'll think you're his only customer when you choose Frank durand the Real Estate Man dot com to list your Home with Remax Alliance three oh three nine two zero sixteen twenty two. All right, three oh three seven one three eight

two five five. You know this whole show, if you listen to the whole show, I've been you know, I've been calm, cool, collective. I mean really until zen. Yeah, it's zen. It's kind of zen. And then I get this guy calling up, trying to argue that this guy that buys one hundred thousand dollars truck, he's got something to hide. You know, this guy, he's a truck owner. He should have checked his dipstick. I want everybody out there to ask themselves, when's the

last time you checked your dipstick? What would be the purpose for him to check the dipstick? Nothing in the truck was indicating for a reason for him to do so. It doesn't matter. The guy, I have no idea. He's like, oh, it's Mike's fodder whatever his name was. But then he called back and he had some more information, Kelly. When he called back during the break, what great information did he leave? Well, first nugget of truth did he drive? First? He insulted me and say

about you. I liked that part. Yeah, okay, Well, you know, he said, if you don't know what a dipstick is, you should not be driving a car. Man going after the going after the producer first, and I was like, okay, and he's like, and Mark is just And then he called you word? Did he say a handsome? Did he say ahle? Was it a hole? It was debonair and handsome, intelligent? What else? Come on? What else do you call me? Diction is fantastic, he said. Not only is Mark a handsome lad,

but his diction is perfect. And I can agree with that, so I'll do that. Thank you Mike for being a jerk. But that's all right. But calling up and harassing Kelly, that's crazy. I mean, that's my job, simple as that. Three oh three seven one three A two five five. Now back to serious business, Deputy Bow I got Melissa on, and Melissa, I want to verify a few things before I start giving phone numbers out on these uh these morons in my opinion over at camping

World. Number one, when did you purchase the vehicle or the top of the top of last year? So the end of may you purchase it? So what are we there? We're about a year and what a year and two months. Do the math helton by like two weeks, a year and two weeks. I guess that math wasn't that hard. Maybe I could have calculated that. Now after that, you told me yesterday you've had the vehicle for in use or the topper in use for about six months. Is that

correct? Yes? Okay, they sent it back to the manufacturer to fix the walls because they were cracking and the manufacturer was lance. And when you got it back, which was what last week, well they sent it back into Camping World. So we actually haven't taken it into our possession. So what day last week? Wednesday? So Wednesday of last week you get a call from Camping World to come get it. Yeah, we had scheduled to

come and get it on Wednesday evening. When we got there, the gentleman that I was working with didn't tell anybody, so they had to run around like crazy trying to find somebody just to bring the unit out. And when they finally did, that's when we could see that the cracks were still showing. You can see it's repaired. They should have replaced the walls completely.

Okay for new unit, fair enough, but in the same situation. What happened is the jacks weren't working either, right, so you couldn't even put it on the truck if you wanted to correct. Okay, then what happened from there? So that's last Wednesday? What is the last communication you had with them? Wednesday? They were going to do what they were going to let the gentleman know that I was working with what was going on, so that he could take a look into the Jackson. What was happening now what

wait? Wait, wait, We're not talking from Lance. Now we're talking the gentleman at Camping World. Okay, yeah, the gentleman at Lance has ghosted me. He will not respond. BO was actually able to get in touch with him yesterday and that's how I got boat. He didn't answer. But hold on, I still want to understand this timeline. So Wednesday, what happens at that point? When you left Wednesday? What was the plan? According to Camping World, they were going to contact me and tell me

what was going on with the Jacksons. And then have they contacted you in the last almost week. No, I've called and I've emailed and I've heard nothing back. And that is Joey Bushaw and Jake Wiener, right right, Okay, Deputy Bow I've got a couple questions, and I think you already went over this, But the most important is this. When you talk to the guy at Lance, what is his name? What's that third clown's name,

Eric Jackson. His name is Eric Jackson. So when you talked to Eric hold On, when you talked to Eric Jackson, he had no knowledge that there was still issues with the unit, especially the walls. Right. I gave him the bin number off the camper. You looked it up, and I just acknowledged that the camper was sent back to his factory and they did the repair and shift that out, and he thought that was the end

of it. So he had no idea. In other words, from the best that we can put together with the limited information we have, it sounds like Camping World didn't recommunicate or we're not in the middle of trying to get it picked up and replaced or something. In other words, he thought it was done and out of his life. Absolutely right craft Okay, up, it was finished, but Camping World didn't communicate to him that there were skill issues with it. Now, see this is killing me because there's so many

clowns in this it's a circus. You've got Joey Bushaw, Jake Wiener, and you got Eric Jackson. What's his last name? That's right, Checkter Jackson. It lands in everybody's point in the other way. But this poor woman, Melissa, has only been able to use the camper roughly six months according to you, Melissa, in the last year, because it's always getting fixed. Yeah. I mean we only had a season of six months till I understand, so that. Yeah, and the thing is in bad shape.

Does Camping World? What do you think they're trying to do right now? Get a ticket open with Lance again? Or you just have no idea because their answer now is to ghost you. I have no idea. They won't respond. So I sent the information to Eric Jackson at Lance myself. Yes, I've also asked for the and what did he and what does he said? Nothing? He did not answer. I had to leave a message. I sent an email. This is probably the third or fourth email I've

sent that he is not I gotcha. You know what, there are so many there's so many problems here. I'll tell you what this dealership. Camping World, in my opinion, completely sucks and I'm going to tell you why, based upon just this call, these guys should be advocates going after Lance to get this fixed. But to actually not even communicate with this poor woman is crazy. It's been there a week. When they got it, they couldn't even lift it onto the truck if they want, the walls won't repaired.

How come they accepted it back from the manufacturer. So, everybody out there listening, I'm hoping you can do me a favor and do it in a nice way. The way things get done when we do this is because you are nice. Don't be a jerk when you call up. Do exactly like what Deputy Bow is you are you the listener right now, you listening to this, help this woman. I want you to contact and leave a

nice message asking Joey Bushall and Jake Winner what is going on? Ask him it's been a week that she hasn't been able to use this and drop her name. Say, and we've tried everything to get in touch with you, Deputy Bow, you have tried to get in touch with them, correct. I think the messages yesterday and two messages today, and I'd like to add something else. See that's crazy too, yesterday, and we're not some kind of authority. You don't have to call us back, but at least call

your customer when you have a radio show calling you. There's a radio show calling you because you're ghosting your customer and you don't even call her. Joey and Jake and by the way, and I'll let you finish, bo, please give them a call right now. Be nice and ask what the heck is going on with the truck topper for Melissa. She can't get a call back from you. The thing's been in service all the time, and it's got cracked walls. What kind of crap do you guys sell? Three oh

three five eight six ten thirteen. Three oh three, five eight, six ten thirteen. You know it's the time of the year people are looking at campers. Thank god. I'd recommend lazy days, I'll tell you just like that. I like lazy days. And if this happened over at lazy Days, I'd throw a freaking fit, a total fit. They should be calling back. They should be calling back and at least telling her, you know, at least say hey, we gotta ship it back to lamps to get

fixed. I mean, tell her something don't just let her sit out there and do nothing. I understand you didn't manufacture at Camping World, but you know what you sold it to her. Have some heart, have something, Have some balls to come on the air and talk to us, Have some balls to call your customer three oh three five eight six ten thirteen. I would love to drop a note to Lemon or whatever his name is. I used to love that show the Profit. I just can't believe what's going on

with these guys. This is just insane. In my opinion, they suck Go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance checkup free no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find

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this. Seventy two months, that's crazy. Three oh three, nine oh four two thousand, three oh three, nine oh four, two thousand, that's renew home Innovations dot com. Uh. By the way, Denver, Regin, I want to revisit this real quick. Yes, I am not kidding. I had a lady actually say there's no way they're doing semi glue tied for two hundred and fifty a month. I'm gonna say it again. The new weight loss strugs. If you go through Denver Region two hundred and

fifty dollars a month, that's the whole bit. That's the initial visit, that's getting the prescription if you need it. And then on top of that, that's the actual medication per month two hundred and fifty. And you can do it by zoom. You can do it numerous ways. Check them out at Denver region dot com now John Fuller, Fuller Law, Jeff Fund today. Absolutely, yeah, I'm glad to hear that. Always a pleasure. What did you learn today, Well, I've a bunch of Hong Kong fuey.

I learned, Yes, sir, this is the only place that you can buy an AD and actually get the words Hong Kong Fui included in that ad. I don't think any other venue would ever be able to provide that. That's probably true, so that that was a highlighted it. So what he's talking about is I was saying, it's not you know, it's a name brand water heater from Europlow. I mean, it's not Hong Kong fuy. Suzanne looked at me afterwards and goes, that was a cartoon, which

it was, but it's a Marxism. The origin of where I got it from is back in the computer days. I own Mountain Peak Computers started in nineteen ninety four, somewhere around Windows ninety five in Office ninety five. There was a lot of quote Hong Kong fue out there, which were complete dupes of Microsoft products. Back then, you know, it was just a disk and you would install it. It didn't have to talk to the mothership in order to actually work. So that's where the term that I came up with

was Hong Kong fuy. Don't you think that's a little insensitive? No, No, I don't because most of those knockoffs came from Hong Kong back then. It's more of almost perfect. You don't think that, mister Fui. I never thought how mister Fui felt. Mister Foe is probably cringing right now that his name is once again being assailed by a cartoon and now the former guy that owned that computer shop in Douglas County, Colorado. That's very true.

Hey, John, I really do appreciate you coming on today. Anybody personal injury questions. I can't stress this enough. You know, we have fun and we solve problems, answer questions. But if you are in an accident, you call up John Fuller. And if you've been in an accident and you're starting to wish you called an attorney because the other insurance company is playing with you. Call John three oh three five nine seven forty five hundred.

Three oh three five nine seven forty five hundred. Don't forget. Tell your neighbors, tell your friends you've been ripped off. You need help. Three oh three Martino works all the time. Three oh three Martino Help at troubleshooter dot com. We'll be back here tomorrow solving problems, answering questions, and taking your complaints