The Troubleshooter 5-9-24

Yea ripped up news. Need advice so you don't have come running? Is just as fast as we can. Shooter's gonna help coming man. This is the Troubleshooter Show. No Tom Martino, Hello Tom Martino here, Hello morons, Hello flunkies, Hello, good people of all ages and walks of life. We are here to solve problems, as I've been doing now for nearly fifty years, forty five in Denver, trying to actually yeah, oh my god, it has been that long. Who ever thought? Who to thunk

that I would be doing this for this long. I just love it. I really do. By the way, even though people give me a lot of crap here and there, for the most part, I love helping now. The one thing that bothers me is when I try to help people by telling them the truth and I don't like hearing it. I will, I promise you try to find a solution, even if you did something stupid. I want to give you some updates on calls we had earlier, but I'm going to go to the phones. First, three oh three seven to one

three talk is when we're on the air here. Now we also have another number we use twenty four to seven, and we answer it if we're around. If not, you can leave a message and we'll call you back. We got two of those such people right here, and we will call you back. So you don't have to hold, and you don't have to get a busy signal, and also you can call. It comes right through when

we're on the air. So I'm going to go to Victoria who wants to talk about a recall, and then I invite anyone to call three oh three Martino three oh three six two seven eight four six six. And I'm getting a lot of reaction to a video that I posted about timeshare call them financial herpes. It's something I've sung before. It's an old hit, but a golden just a good golden hit. People like hearing it. So a golden

oldie and so you might want to check it out. I just recap why time shares are bad news, and the timeshare exit people are just as bad, and so are the people who say they're going to sell it. I haven't found one yet. I'm looking that I like. Now the fin law group comes close, but you're going to pay a law firm four or five grand, and there's no guarantee. Now, he's upfront about it. He's honest. No guarantee. Some say there's a guarantee, but they're liars.

When they say there's a guarantee, what they mean is they guarantee to get you an offer to get out, and if you don't accept the offer, they're gone. So this is what timeshare Exit team used to do. That they were all the time Share Exit Team a bunch of liars and crooks in my opinion. Here's what they used to do. They'd bring people if they if people wanted their money back because they didn't get an offer, they'd bring somebody an offer because they'd go to the developer and say, make us a

ridiculous offer. The developer would say, yeah, fifty grand, you can get out. So they go to the consumer, here's your offer. The consumer rejected fifty grand. So then guess what timeshare exit team say, WHOA, Well, we did our work, we did what the contract said. We guarantee to get you an offer. See watch out for those sneaky little bastards in the Timeshare Exit team. Now, Victoria, what is happening in your life? Okay, so I purchased a twenty twenty four. It's a

Kalazaki Mule PROFX rnch edition. Damn, that's a mouthful now, now, Victoria, that's a nice vehicle though, that's a that's a recreational that's it like a recreational vehicle? Right, Yes, we use it for recreation, and we actually purchased it for business as well. Okay, how many horsepower is that? You know? I don't know all that? Okay, Okay, So you bought a Kawasaki. We can call it an ATV, right,

yes, all right, what happened? Okay? So we made the bridges on March twenty sixth, and we ended up picking it up on March twenty ninth because they added a windshield and a rearview mirror for us, and

so we picked it up and we wrote it for a little bit. Well, on April twenty six we received a letter that just says date to April twenty twenty four, and it says there's a recall and it says it's an investigating improper combustion during engine startup, potentially creating a fire risk on the twenty twenty four Mule PROFX, and then it reads other models there it says do not drive, so about a possible about was it a fuel leak? Did

you say it says that it's an improper combustion so it got it? Okay, okay? And basically about a risk of fire, yes, okay, So then what do not drive? Do not drive your mule until just say that it said do not drive it? Yes? Okay? Wow? Letters yes, And did it offer a solution? No. They said they regret the inconvenience, but they have no solution and that they will let us know when they do. Come on. So they left the phone number, so

we called that. We talked to the manufacturer at Kawazaki. They said they were they just kept reading this was this was in April, So we're we're only looking at a month later, right right, just a few days because we received April twenty sixth the letter in the mail. So what are they going to do about it? I mean, I I mean, it's better for them to do this, But you're saying, I'm not getting the use out of the damn thing and it's new, so what So what where do

you stand right now? Right now, We've made phone calls to the finance company, We've made phone calls to the local business that we purchased it. From where'd you purchase it? To the manufacture it's called Sester's Motorsports in Raton, New Mexico. And are they good people? Are they willing to do anything like maybe trade you on something? Well, at this point they we've tried to call three times and we haven't received a call back. Well,

that's not right. How much did you pay for this thing? How much did you pay for that? The total mount came out to twenty four thousand something. Holy crap. I didn't realize they were that expensive. Yes, it'll be oh, it says the mount finances twenty three seven nine thirty two. Okay, so were you gonna what? Were you using it for? Hunting? So we we like to just use it for riding around in beautiful country, but we also have we own some goats, and so we use

it for that business. And then we own a little store that we use it for. Now, do you do you toe it behind a car or an RV? We to on a trailer? Yes, behind it? Okay, so listen, the dealer should do something. We're I wanna, I wanna. Who do we got on today? Kachina? Who do we have on? We could probably give this to either Deputy Chopper or Deputy Dollar. Okay, I want to give this to Chopper to call them the dealer, And it's not the dealer's fault, really, but the dealer should maybe maybe

come up with a solution if it takes much longer. Now, Kawasaki is a pretty damn good company. What was the latest you heard from them? So Kawazaki just kept thinking us for our patients in this matter, and sorry about that. They thanked this for our patients and kept repeating that, and then they decided. They also said that there was no solution on their end and they would not be taking the bike back. Wait a minute, I

mean there's no solution. They're not throwing our hands up forever. I mean, come on, they're not saying you bought something because I mean, they're not saying you bought something and it's forever not going to be driven. No, we're just it's saying that. Let me see it says Kawazaki is diligently pursuing a repair procedure, and we'll okay, all right, listen, here's the here's the question. When does that become unconscionable? I mean, really,

when when does it? I think that it's not unconscionable right now, So let's and and this is good. You didn't sit on this a long time because I said, oh, it's only a month, and then I would have said to you if you called a year later, I would have said, well, what the hell did you wait so long for? So let's do this. Let's give this to Deputy Chopper. What we'll do is

have one of our people call the dealer and we'll call Kawasaki. Do you have a contact at Kawasaki you've been talking to we We don't have a contact. I have a phone number though it's eight six six. Well, hold on, give it to Chopper. Give it to Chopper. Did you talk to a particular person at all? No? Okay, they didn't give me all right, why don't you hold on? And uh Kachina get that over to Deputy Chopper and I'll mark that down as pending and working with him.

Three oh three seven one three talk three oh three seven one three eight two five five. This hour brought to you by waterpros dot net. You know how I feel about water. It's the most important nutriat and you put in your body. Yes, it is a nutrient and it is a h what would you call it a mineral? In a way, I mean you actually want to remove a lot of that with the purified reverse osmosis water and it's fully insolved for fourteen hundred dollars. You can't say enough about it. You

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seven seven to one help. You'll think you're his only customer when you choose Frank Durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Hey Tomarks, you know here three oh three seven one three talks seven one three eight two five five. By the way, when that woman called in about her at here Kawasaki,

I got a text here, says tom My. Buddy is a service writer at a huge ATV dealerships and things like this very common not being able to get parts. So a lot of people are going through this. I have another text, and I got to check out to see if it's true. They say the Swiss Army Knife has decided, in the sake of being woke, to take the blades off of their knife. That's true. So it's just going to be called a Swiss Army thin and a jigger. I

don't know what the hell is it going to be called. No, they're still going to keep the name, I understand, but they're taking the actual knife. Come on off of it. I don't go. Come on. The next thing you're going to tell me is that a Burly Beer is going to set is going to have a transgender spokesperson. Come on, well, I can tell you that the Boy Scouts of America are no longer the boy Scouts. No, I know, hey, listen, the world's changing. By the way, when I used to be a hippie, I dreamed of

times like this. I don't know what the hell happened to me. No, actually, I actually didn't change any of my beliefs. I didn't. I mean, I mean, I got maybe more sensible about things, but I thought the government sucked. I thought big pharmacia, you know, I went all through that, and then I became I was ultra liberal then and now I'm considered ultra conservative. I don't even understand, well, not ultra but somewhat. I consider myself balanced. Let's talk about that other thing I

talked about. I didn't mean to throw shots at Dylan Mold whatever the hell Dylan's name is. But and I don't mind Dylan. I think Dylan's very actually entertaining. But I just wanted to bring this up real quick. Do you know that bud Light and bud Wiser never recovered ever, never recovered from that? Is that? I mean I find that shocking. I mean there revenue was down. I mean, this is giant we're talking about in the first quarter, down ten percent of twenty twenty four, and bud Light hit

the skids. Bud Light hit the skids. You know, they hired Peyton Manning to try to bring him out, you know that. Did you see his commercials? And then they also are sponsoring the was the Fights, you know, the Ultimate Ultimate Fighting Challenge. I guess they thought that might bring him some macho people, but nope, not working. Dylan Mulvaney was the death knil for that company. What do you think do you think they regret it? Or do you think, hey, we took a stand. We

wanted to celebrate diversity and inclusion. What do you think? I mean? I don't know. I think, as I've said before, companies should concentrate on their products and their services and their stockholders. I'm not kidding, by the way, and when I say products and services, that's consumer centric, and then stockholders that's what they should do. I don't want them taking stands. I mean, how can they? They got millions of stockholders, So

what do you do? Or hundreds of thousand, whatever there is you have outstanding stock? Do you know what they feel? You don't know what your stockholders feel one way or the other. It's better to be neutral. I don't see how you cannot be Bennett. What's going on? Hi? I'm Tom Bennett. Good morning, Tom. What's happening. I've got a phone number. It keeps trying to call me, and there's a friend of mine and it's blocked. No wait, wait, the phone number is blocked that

that keeps calling you? No mine. The person that's calling me says, my number is blocked from them sending the calls through. Well, how does your okay, Bennett, how does your friend know that the person trying to call you is blocked? He gets a recording on his phone that this number is blocked. Oh you mean when he tries to call you. Your friend is trying to call you and he gets a he gets a message? Correct? Did you block his number by mistake? You can do that with fat

fingers. You know I may have done that, top. I think that's what you did. You know that actually is not as difficult as you think. You might have been on his contact and all it takes is one thumb on that thing. So what kind of phone do you have? It's just a regular two line telephone. Well, what I mean is are you talking about your cell phone? It's a cell phone? Right? No? No, no, no, it's my home phone number. Well how did you No? No, No, then I'm wrong. You don't block a home

You don't block people from your home that easily. That I don't understand. Why do you still have a landline? I'm just curious. Well, I worked for him for thirty three years when they were a half way decently Wait wait, wait, who'd you work forbid it. I worked for Mountain Bell. Oh my god. Yeah, long time ago. As Lily Tomlin says, it was the phone company where the phone company she was, you know, and you were snobby like that too, weren't you. You just said

it. You just said when we were something, you were on top of the hill. Hey, get rid of the damn phone. But no, I don't know why it's blocked. Now do other people get that when they call you? No, just this one person that's a good friend of mine. Can somebody tell me? I don't even know how to unblock a phone on a landline. Who's your provider centry link? I'll look it up for

you. Just hold on all right, three oh three, hold on three all three seven one three talk seven one three eight two five to five. Alexandria, what's happening? Hello? Hey, what's happening? Do people call you Alex? They call me Alex. That's a cool No. I think that's a cool name. That's why I asked. I almost called my name my daughter that, but we opted for Dulce Adulce instead. I like that name, but no one has that name. So anyway, So Alex,

what's going on? So I currently live Haven one two four Eastlake Station Apartments and what is it called east Lake East Lake Station Apartments? Yes, okay, what can we do for you? I'm currently going through issues with breaking my lease? Okay? How long is your lease? How long is it? So? My lease when I signed it was an eighteen month lease. I currently still have thirteen months left in my lease. Okay. Did you

sign it alone? Yes? Okay, So why do you want to bring so for the last I've lived here for over a year and what made me sign my lease was there was no other available. Like again, wait a minute, you said you you said you signed an eighteen month lease and how many months you have left? Thirteen? Well, that doesn't make mathematical sense. You you said you lived there a year, that then you would only have Oh so you lived there a while first before signing the lease. No,

I've lived here and then I signed the lease again. Okay, got it? I got it? Okay, So now you got thirteen months left? And so what's the problem. So I have been dealing with cockroaches that throughout my entire apartment because I'm not the only tenant that have had these issues, and I've talked to previous apartment places around this building, and they've had

people move into their complexes due to these issues. You know, Alex, this state used to be a landlord state, meaning that tenants had little or no rights, But that's really changed a lot. There are a lot of habitability standards that you can enforce and you can make now that may not get you out of the lease, but it can get you out of the cockroaches possibly. But I want to know something, and this is really I really want to know this before we contact your landlord or try to help you.

Do you just want out and this is an excuse? Or would you stay if the cockroach problem went away? No? I want out. I have pictures, I have evidence. Well, you want out because why In other words, let's just theoretically, if we could get rid of the cockroaches, you would still want out. Yes, because they've gone through three different managers within the last year and they're maintenance. They don't do any ma. You

just don't like the place anymore. Correct, Okay, I get you, But I see that's what I want to know, rather than attack them on the cockroaches and say you better fix the problem, because we've actually been successful before making people address problems, but if you want out anyway, First and foremost, let me just ask you a simple question. Are there any termination

provisions in the contract? Yes, but I'm a single mother, so I wouldn't be able to What are they requiring to break the lease that I would have to pay the full? Well, then that's not an out. They want you to pay all your rent and then you can get out. Yes, come on, Okay, So you have how many kids? I have two? Okay? How old? I have? Eighteen months? Or yeah? I have an eight month old and then I have a three year old, so they're babies. Oh my gosh. So did you find another place?

I did, and I had to cancel that because they're not letting me out of this slease. Now, when you said you had to cancel it, can you get it back or not? I don't know. Now I want to ask some very practical questions. I have ideas. It may not be easy, it might be let's just figure this out. Hold on, I'm Tom Martine. Three O three seven to one three talk. We will

come back to you and anyone else who calls give us a call. Three oh three seven to one three eight two five five eight eight eight Heating dot com has the risk free service fee twenty eight dollars. Pick an item. If you want your water heater service, they'll do it twenty eight dollars and that includes a flush. But if there's anything more wrong with it, they'll give you a full, complete upfront price and credit you the twenty eight bucks

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one help. You'll think you're his only customer when you choose Frank Durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Hi Tom Martino, you're troubleshooter three oh three seven one three talk three oh three seven one three eight two five five Bennett back to him, then to Alexandria uh Ben because I told Bennett I

was looking something up Bennett on your phone. If you want to unblock, just take the the Do you have any other numbers blocked by the way, Tom not to my knowledge? Okay, then then just turn off. The easiest thing is to turn off blocking completely. Okay, you know how to do it? No, I don't. All right, here's what you're gonna

do. You're gonna hang up. When you hang up, you're gonna pick it up and you're going to hit when you hear the dial tone, you're going to hit star eight zero, and then you're going to hang up. Okay, then have him try it now. If that doesn't work, then you're going to try this one star one one eight zero one one eight zero. Yeah, first try eight star eight zero okay, and if that doesn't

and then then you just hang up. You might get an acknowledgement. Then if that doesn't work, when if he still can't call you, then it's star one one eight zero. Now listen to this. If that's according to centrally, so that's how you turn it off. Try it and let me know. Three oh three seven one three talks seven one three eight two five five Alexandria, she said. Alex says listen, I've been I'm in an apartment. I'm sick and tired of a two little kids. I want to

uh, I want to move. I want to get out of here. And she says there's cockroaches, problems and other problems. And then she said, I can't afford the uh. They want me to keep paying even if I leave. So, Alex, there are a number of things to do. Here's the first one. Did you ask them can I get out of the lease? Yes? And what did they say? She told me that she needs to speak to her higher up. Okay, and when was that? That was last week on a Monday. Okay. Now I'm going to

ask some personal questions. Do you have any money saved in the bank or do you own anything of any value? I do have many saved in the bank, and well how much I'm just curious how much? If that's a bit personal. No, But we don't know you, and there's a reason I'm asking. I want to help you. I mean truly, Alex, we don't It's not like we can go and access your account. We don't know your last name. I'm just curious. Let me ask you this is

it? Is it more than ten thousand or less than ten thousand, less than ten thousand? Okay, now is it between five and ten? There's a reason I'm asking I promise you this. Yeah, I would say between five and ten. Okay, Now what I suggest you do? Since there are no lawsuits or anything going on at this point, I would I would ditch that money? And what is your income? When I say ditch that money, I mean put it in your mother's name or something. But tell

me, tell me what your income is. I make sixteen hundred weekly, sixteen one hundred what okay? Shoot, so you make approximately eighty thousand a year? Yes? What do you do for a living? Because I was trying to figure out if you walked away what they would do to you. You have enough money to no no, no, no, that you make enough money that they may they may. I want to garnish your wages and stuff. I'm trying to figure out a way we could squeeze them to let

you out of it, thinking they're not going to get anything. What do you What kind of work do you do currently? I work for the Rclian Scaping, so I am an assistant and I work in that. Okay, now that's that's good. Because that's not that's not exactly an industry where you would get in trouble. A lot of industries won't let you do anything.

But but I don't think you're going to be a walk away. No, I don't think you're eligib for walk What about the fact that I've repeatedly reported this situation, So now this is called now what we're talking about the next one? You're not a walk away, So let's talk about the next one, which would be a constructive eviction. That's what you're talking about, meaning that they're not doing anything and you've reported them, and there is truly a

way to do that. Okay, Now what you would do there are certain steps you have to take, and they might be too detailed to go into right now, but what you need to do is, in general, you need to let the landlord know what you've done. Now you give them one final notice and saying I've complained time and time again, and then under laws of habitability, I'm giving you constructive notice and again I don't want to do this. Go on AI or somebody and figure out how to write a constructive

eviction letter. But what you do is you let them know that you're giving them one final effort to get rid of this stuff, and they're not going to be able to You're going to give you say I've been complaining for three months or whatever, or I declare this at least terminated and I will be moving as of and then you have to literally hope they don't command to you,

and you're going to declare it a constructive eviction. Now, again, this is something that has risks to it because they might try to challenge it. But here's the good news. In this state, they've really been I mean, I have mixed feelings on this because I think in some cases renters

take advantage of landlords. But this state is very, very tenant friendly right now, and I don't think if you can show and document problems that have not been addressed, I don't think they're going to give you a hard time. Now it's called the constructive eviction. But before you do any of that, I want to have one of our people call management and see it. They'll just do this in the friendly way, because once they know we're involved, they might just say, you know what, we'll let her out.

You may have to pay something, So who should we give this to do? You think Kachina Dollar, I think Deputy Dollar. I think this would be good for Dollar to call them and lean on them a little. Yeah, So you hold on and we'll try to help you. Here. Do you have the evidence you talked about? I do, okay, And I even emailed it to them and she said she's received it. Okay. Good. Now you're going to you're gonna wait for us, and then after that

you're going to do the constructive eviction if we can't help. But I think the combination of the two might pressure them a little. I mean, why they can rent that place out again. I don't know why they're gonna you know, hold on and we'll have Kachina get your information. Three oh three seven one three eight two five five. Hey will help any way we can. Just like Denver Regen, if you want to lose weight two hundred and fifty bucks a month, you don't beat it. You can't beat it.

For Semiglue Tide, a compounded form shipped directly to you with Doctor Consultations Injection Supplies Denver Regen dot com. Go with a sure thing Denver's Best Roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three oh

three, seven to seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. You know here. Welcome to the show. All right, So Jeff, you have an issue with a house. Now? Is this your home you're building? Oh? No, I lived. I lived for three years in Denver in a little nineteen twenty seven bungalow. I'm the second owner. And you know

what's happened in Denver. They're scraping off the little house next to me with a big company that's coming into Donky's fancy homes. They sprink this house next door, put up a giant one. Yeah. Yeah, they're they're called they're called infill projects. They're coming in and replacing homes instead of getting new subdivisions. Yeah. And they went from like a little home to a three million dollar home. And when they did it, what neighborhood is what neighborhood

is it? To Wash Park? Wash Park? That is one of the biggest areas for infill. I swear to god, they're knocking them all down. Yeah that's I love my little house. And I g I said of the second owner. And when they they took down a tree and damage that was next to me. Do you know that you're when was your house built? Did you say nineteen twenty seventeen? You want to know something, man? You know you know what I'm going to say, your house, your

lot's worth more than your house. I know that, Tom. I love the house, but the house is not worth money. The ways worth money is. Tell me, I'm so familiar with that area because we walked there a lot in. I don't want your address, but what air? Which side of the park East Wash Park? Yeah, that's the best side going away and they're putting me. Yeah it was really lucky, Tom. I only think I was smart. So are you right on the street, right on the park or are a few streets over? Oh no, I'm half

a myle way from the park, you know. Oh okay, I thought, okay, all right, So anyway, so what's going on? Are you having a problem with the house next door with the builder. Yeah, well the builder has built the home and they've sold it. And during the time that they're building it, you know, they did the demolition and cracks started helping me to have an old labin plaster house. And I took pictures and told them that they said they'd fix it. They've acknowledged it. I

had a well, what was they what were they going to fix? What were they going to fix? Then they're going to fix a cracks that were in like there were cracks that went from like my windows to the ceiling and literally almost every door of the house. When they did the demolition, there was like, oh, hello, Jeff, Jeff, Jeff, they're Jeff. They're never ever going to take that on ever ever. Oh and I'm

going to tell you why. Goodness, let me let me tell you why, because they're going to take on a can of worms with an old house. They're not going to take that on. But I will tell you what's going on. Hold on, okay, I want to continue this discussion and figure out what they told you. The latest three O three seven one three talk seven one three eight two five five listen. I'd be pissed too. You're you're living in a home line in your own business. Now, all

of a sudden, you got cracks all over. We'll talk about that and more coming up on the Troubleshooter Show. Go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Please time for an insurance check up free, no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three oh

three seven seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two rip news So you don't have run anxious? Is gonna help? Come man, This is the Troubleshooter Show. No Tom Martino, Hi, Tom Martino here, Welcome to the show. Three three seven one three talk three oh three seven one three eight two five five. Welcome. This is the only show of it's kind.

Let's get to the phones and try to solve your problems. Welcome one and all. Whether you are downloading and streaming or podcasting or whatever. We actually have a giant download audience. I'm pretty good streaming, streaming or just diehard. So they're good people and they comment instantly, so I get an idea of what people are thinking. But I don't think and I think it's safe to say that the streaming audience cannot reflect my overall audience. I think that's

safe to say. I mean, if they did, I think I'd be a little upset right now. I think that if I thought the morons reflected the general pop then I'd have to, Uh, I don't know, I have to do something drastic. I would. I would have to probably What would I have to do if what do you think for my studio? If this ever if I ever knew, if somebody said, yes, they are direct reflection of your actual audience and what they're thinking is what they're thinking,

I think I would. I would have to. Anyway, let's talk to Jeff about this house now. Jeff, you when we left off, here's bottom line they did. When did they do? By the way, this demolition they did demolition next door to him to build a new house. He's in wash Park area, has an old house now his house is experiencing some structural problems. When did they do that demolition? They did almost two years ago. Tom, they sold the house a year ago now to the day.

Just so you know your time, your time's going to run out for a lawsuit, which is ultimately what you have to do if they don't voluntarily do anything. But Jeff, let me give you some reality here. Okay, if your house, if their construction was normal and their demolition was normal, meaning they did nothing negligent, just the fact just because they did it doesn't make them responsible. They may be the cause, but not liable.

The difference between causation and liability. What's that? That seems funny to me because they you know, there was lots of vibration. That's a house that was walcased. I I'm not saying they're not liable. Here's what I'm saying. Here's what I'm saying. Let's let's in order to get points across, I usually exaggerates. Let me exaggerate. If they put dynamite in the house

next to you, then they would be liable. If they used a normal piece of equipment, with normal vibration and normal construction, They're not liable because it's assumed that they can do that. They're not being negligent, they're not being reckless, they're not being they're just not okay. And let me give you another Let's say a big truck drove by and cracked your house. I'm

saying normal now, I'm not talking about abnormal or negligent. Now, if someone builds a house next to you and it does damage to yours, just because you have an old house, it is not their problem. I hope you understand what I'm saying. I'm not saying that they did not cause it. They probably did, but were they negligent? That's the difference. I mean, if you had an a carton house and it caused damage, it's an a carton house. If you have a nice house and it doesn't cause

damage, what we need to discern. And Jeff, did they commit negligence? Were they reckless in what they did? I don't know, because what I know is that when they were taking apart the foundation, that's what they were crashing it with like one of those big things that has a stoop on the end, and dropping the big things of concrete on the ground and in the truck. And that's when the house was rocking and rolling. I did

the house next did the house on the other side the crack? Well, the difference is is I've got old labin plaster in the house next door. Didn't crack the house on the other side of me. Jeff, you just answered the question, didn't you Did the house cracker because it's old or did it crack because they did something wrong? I think it's because they had lots of vibrations that were dropping stuff. I'm not Jeff. You keep answering the same thing, and I'm asking the same thing. I didn't ask if there

was vibration. What I asked is did they do something wrong? They neglige it? I don't know that now. I don't either. By the way, I don't either, and I don't pretend to knowh in this case. But let me just put it to you this way. Let's say that they weren't negligent. Let's not say anything. Let's just say this, by your scenario, if you have an old house with plaster and any kind of vibration would crack it, are you saying on that count, then no one should

ever do construction around you because of it. Now, But it's my house has had We've had construction in the neighborhood and it's been here for you know, since nineteen twenty seven. It's not had cracks. And actually when I told them about it, they said they would fix it. Well, you know what, they didn't create a contract with you, but they said they would fix it. So now if I call them, will they say,

yes, we said we would fix it and we will fix it. Or will they say we never said that, or will they say I don't know who said that, but whoever it was didn't have authority to say it. What do you think they'd respond, Well, the owner of the company said that the manager would take care of it, and I think what they were thinking, They're going to come in and plaster over that stuff. Now hasn't been getting worse or is it the same? It happened and it got worse

for about a month, and then after that it's been stable. I actually had found a structural guy come in and looked at my house and he said, excellent. What I was just going to ask that, what did the structural guy say. The structural guy said, your foundation is okay, but he said it even emailed that. He said that practics are probably from the

vibrations from the construction next door. I have that an email, and I should suggest, Jeff, if you say vibration again, I'm going to shoot myself because you seem to think that because there was vibration, they're responsible. That's what you're saying. Oh well, why would they be responsible for vibration? Tell me why? Tell me what is negligent about vibration? Tell me what you tell me? What is negligent now excessive vibration or recklessness or negligence,

but normal vibration. I mean, how you even said the other house didn't crack. They're not supposed to say, you know what, forget it. We can never build here because he has an old house, therefore will never be able to build a house. They're allowed to do whatever they want under normal circumstances. They can't. It's not their fault if your house could not sustain normal vibration. When I say normal, i'm talking normal. If your house is structurally unsound, it is not their fault. I'm not saying

it is. Do you understand that. I'm just telling you it is not automatic. You gotta get that out of your head. The fact that it happens doesn't make someone exigent. What makes someone negligent is recklessness. Now did they break a law? Maybe I don't know they did. They did they follow code? See, we have to explore this if you want to get If we're going to call them, I mean we have to have ammunition. So right now, what you have is an old house built in nineteen twenty

seven. By the way, thank god, you don't have structural problems. Now, it's just cosmetic. So those jerks should fix it out of a courtesy because it's just cosmetic. And maybe that's why they said they would take care of it. So we can have someone call them and say, look, be a good neighbor. You built a damn house. How about just helping them replaster because that's really all you need, right, That's all you need is to cover up the cracks. Right. I actually have lavin laster

guys come by and say, here's a big for it. And I hadn't come by, and we got paint. Quote and they damaged the lawn from the tree. Well it was for the the labin. Plaster was just the whole thing. Man, Just give me the idea. I don't need to know a detail. How much was it all seven, including lawn and cracks and paint including what including the cracks, labin plaster and paint. And they also have damaged the lawn in a way that still has some How did they

damage the lawn? How did they damage the lawn? I had? I had? They had a tree on their property that came over into my property a lot. It was a one hundred year old Cyprus loose bruce. Sorry, and when they pulled it out, the roots were still coming into my lawn and they busted out my sprinkle system. We fixed that. Yeah, well they know they should that That is without question fixed. That is without questions. You tell me when you're done, That is without question. Okay,

forget it. Listen. What I'm going to say is the landscaping should be taking care of for sure. The other stuff is up to them. I think they should be a good neighbor. I don't know if they will, because again I'm going to say this again, you have to show they were negligent. I don't think they were. I don't I think with the tree they were there, there was a way they could have removed that tree and not just pull it out and not wreck your sprinkler. And all of

that. So I think there's a little there's a little give here, and what we should do is have someone call deputy doc. I'd like him to call the builder. Is it a well known builder, Jeff. They've done about thirty it's called Stonecloud and they're about thirty of these big mansions in the neighborhood. Yeah, so there. I don't know that the yeah, yeah, and they acknowledge that. The thing that's hard for me is that I

don't know about the legality. But when they said it, it happened, They acknowledged it, they said they would do it, and then they didn't actually said they were going to send a little lab and clashing guide it. I understand, man, I understand. That would rub me. That would rub me the wrong way too, It really would. It would rub me the wrong way. If I think in terms of if it was my house, I'd feel exactly the same way. Now. I don't know if i'd

accuse him of negligence, but i'd feel pissed off. So let's give this a deputy doctor call on. Let's see what happens. Three oh three seven to one, three eight, two five five. We have a lot more to talk about Buddy Mitchell's here from simply Floor's Ink. Will talk to him about the latest and greatest and floor coverings, any questions you might have, and don't forget. If you have a real estate, a piece of real estate, you want evaluate it for sale, even if you're never going to

list it, but you're curious as to what it will sell for. Frank durand the real Estate Man dot com does that. He does a market analysis for the asking. That's Frank Duran, the Realestateman dot com. And it's accurate as hell because he's been doing this for thirty years and it just gives you a good idea of you ever want to enter the market. Three oh three nine two zeros sixteen twenty two. Go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're content.

Time for an insurance check up free no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three oh three seven seven to one help. You'll think you're his only customer when you choose Frank durand the real Estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Hi, Tom Martino here three oh three seven one three talks seven one three eight two five five. Hey,

let's talk Okay? The uh this uh twenty eleven Lexus r X three fifty. Man. Was that a nice car? But we're talking it's getting up there in time. So tell me what I can do for you, Brad? What's going on with that? Bro? I had a service and wasn't sure what to do, so I call you and find out. Tell me what's going on with it? Well? I took it in for a transmission flush, and a couple of thousand miles later, a couple of months

later, I got rough shifting, yeah, and an alarm. And he took it into the same dealership and they said I need a new transmission. Yeah. And I asked him about the warranty. You know, they had done the show. Tell me this, tell me something. How many miles on it? One seventy? Okay? Okay? And so what did they say about their warranty? What do you mean by a warranty? You mean you take it in there for a TRANSMISSI flush and now they give you a

guarantee on the transmission itself. No, I just took it in for the flush. But when I went back in and they said I need a new transmission, they said I should not have had it flushed. That's that just was not good, mate. And I say, well, that's what I pay you guys for you Yeah, you're You're damn right. They that's right. So you took it in there, it had a lot of miles on it, and these people flushed it. I want to get Jeff fick on

from Kimmer Transmission. There are some cars where they don't recommend you do flushing because it's old. And you're saying they should have known better. And I kind of agree with you on that. But let's go one step further. Okay, yep, it's a twenty eleven Lexus R. Except Okay, So what I'd like to know is if they're one liable, what would they owe you? Well, E that they could discount a new transmission, Yeah, and put it in at their dealership for sixty two fifty, which is pretty

expensive. Well, they might be hiking it up, but you let's just let's just establish some reality. How much longer do you think that transmission would have lasted. I've had a few of these toyotas and lexuses, and they've all gone over two hundred and some of them three hundred. Well you're dreaming on three hundred. But that's okay. But let's say, ready, what's

that. I've had a couple already. They lasted until my teage. Okay, all right, drive and so so no matter what, though, you do agree, they don't owe you a new transmission, right, well, I don't think they owe me anything. I just like it. No, I do. I do. If they were one hundred percent liable and did something stupid, they would owe you what they took from you. And they

didn't take a new transmission from you. I see. I mean, if you went to court and spend thirty grand, the judge would tell you that after paying your attorney thirty grand. So that's why I called you. What you need to do. What you need to do is figure out what it would have cost to replace that transmission. Let's I mean, I'm not saying they're one hundred percent liable, but I kind of think they're stupid for doing it. That was my own opinion. I'm going to ask Jeff fick what

he thinks. But if you came in with one hundred and seventy thousand miles on the damn thing and wanted it flushed, I'm not sure that's a great idea. But I want to ask Jeff a few questions. Jeff Vick, there is Jeff there. I'm here, Hey, Jeff Kimmeer transmission listen on a on a twenty eleven lexus are as three point fifty one hundred and seventy thousand miles. What kind of transmission? How long did they usually last? He's exceeded the normal life span of that. Oh, because he said he's

had several go over three hundred thousand miles. Oh, that's not to say that some can't. But typically when you see him going in, it's usually somewhere around there. Yeah, that's what I'm thinking. So he would he would have a tough time making an argument to a judge. And again he's

not going to court, but I'm just trying to be theoretical here. He have a tough time saying that they owe him fifty percent of a new transmission or or But at the same time, I hate the thought that he was driving and he was fat and happy, and now he doesn't have a TRANSMISSI and then you know they tell them tough. But here's another thing I want

to ask, Jeff. Would you have flushed a twenty eleven Lexus transmission with one hundred and seventy thousand miles if it hasn't been touched and you didn't drop a pan and checked to see for any to bring in there, you're setting yourself up for failure. Yeah. I think they should have known better or at least checked, but that's me. I'm not an expert. Do you think they have any liability here for doing it? Well, you might toss

something as goodwill, but that's what I'm thinking. That's exactly see Brad, listen, I think they they should have had better due diligence. I think they did you wrong. The problem we're going to have here, Brad, is that even if you could get a free attorney and your time meant nothing to you, and you sued the hell out of them, you'd have to prove that they stole from you something, They robbed you of life that you would have had. And no one is going to believe three hundred thousand miles.

No one not because because and I'm not saying this would ever happen. Okay, it obviously is never going to go to court. But these guys that did to transmission flush, if they had witnesses, they'll have one hundred witnesses saying that that transmission was at the end of its life. I don't think you could find five experts. No, no, I don't think you could find three experts that would say the normal life of that is three hundred

thousand miles or even two hundred thousand. You're the only one that would say that because you experienced it. I am thinking we need to negotiate with them something. And now, when they said they were going to want Jeff to hear these prices, they said they would do what for you? Tell them what they told you, Brad. What did they say they would do for you? Well, they priced the transmission at seventy seven dollars. Oh my

god, wait a minute, a brand new one you're talking about. Yeah, I would have been the Lexus dealership don't want to work with Lexus parts and all. Jeff, is that extraordinarily expensive for a rebuilt He's getting it from the dealership, certainly not? What would how much would it cost if you did that twenty eleven with a rebuilt, well probably caps off closer to about six okay, so about six grand that would be for a complete rebuild.

Now the point is how much should they chip in. They're going to argue nothing, because they're going to say, you know, they're you know, it was at the end of its life. But the question to you, Brad, do you want to put any money into that car? You made a very convincing argument. They discounted it for goodwill and what all down to sixty two hundred, and what I'm hearing is that that's pretty decent.

So well, not really, because they're discounting an already inflated price. If they could discount it a discount about a sixty a six thousand dollars a bit if they can. In other words, what they're saying is two grand. Now, Brad, the people that flushed it, they don't own the dealership, do they No, it's their you know service guys, what do you mean it's there, sir? Oh? Oh, So the dealership is the one that did this to you. Yes, it's a it's a Lexus dealership.

Yes it is. Well, my god, they should have known better. If I were you, Jeff, I mean Brad, If I were you, I would ask for a cash settlement or tell me you want to go somewhere else. See that's artificial. That eight to six thousand is artificial. It's not costing him a dime. Not a dime I would I think you deserve something out of goodwill. I don't. If you're willing to pay the six grand, go ahead. However, Jeff said he could do that

for six grand with no discount. See. So what I'm saying is, let's say Jeff would do it for a round six, and you could get a couple grand from them to put toward it, then you're out of pocket would be four. But why don't you talk to them and say, look, I appreciate that you're willing to do a so called discount from eight to six, but I just had it priced out and I can get it done for around six. So are you really giving me a discount? Why don't

you start there and then call us back? Okay, Well, thank you for your advice and help with us. Well I hope we're helping again. I probably gave you some bad news. By the way, Jeff Vick is with Kimmera Transmission Transmissions Denver dot com three O three six nine three fourteen hundred. We have more coming up on the Troubleshooter show. Go with a sure Thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until

you're content. Wait time for an insurance check up free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three oh three seven seven to one. Help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Quarreling Hi, Tom Martino here three h three seven one three

talks seven one three eight two five five. Hey Keith, you need to know about a disposal of a propane tank. Is it empty? Yes? What size is it? It's a five hundred gallon? Oh my god, you're talking about a submarine. I call them, they call them submarines. Yeah, so I had I had a propane company for like fifteen years, and you know they just went bad, you know, last last year or two. You can tell they're having problems. They can't get propane out when

they need to. So I had to kind of dump them, and I got a new company that put new tanks into three different properties. They should I was just gonna say, they usually recycled us. Why didn't they take it? So the original company actually owns them and was renting those tanks to me. Oh, so they should come and get it. But they're out

of business or what are they? They're still in business. But the rumor is all the other people that I kind of have dumped them if their tanks are still sitting there sometimes I've heard of six months and I wanted to put my notification out to them that you know, I've dumped them and their tanks are sitting out here. But I want to do it real good so that you know, well, what I'll tell you what I would do. What I would do is load it up on a truck and dump it on their

yard. Would you yep? That's what I swear to God I would. I mean, it's their tank, and I keep my contract to prove that if you get rid of it. What's that I don't even have a contract with them, like fifteen years. I've been with them and I adopted them through a sale. So well then, so then are they insisting that they get the tank back? No, not at all. I'm just getting ready to notify them, and i want to make sure I do it, you know, with a legal smid So if you got rid of it, If

you got rid of it, would they say any about it? Because there are people that might take that off your hands if you advertise that. Seriously, if you want to give it away, I totally agree. I just don't want to get like a legal ramification if they come to you said, it's been fifteen years and you have no written agreement. No, I'm sorry. I've been with them for fifteen years, yes, with no written agreement,

but I just stumped them yesterday. Well you're right. Maybe you write them a letter saying you got thirty days to get this off my property. So that sounds good legit that thirty days is good. Well, there's no. I don't know of any laws that say that. I'm just saying, you terminated your contract and they agreed they terminated, and now you want it. You're making the demand. There's no law on this. I mean there

might be some precedent somewhere, but I doubt it. So you write a letter saying I want it off my property in thirty days or I'm disposing of it. I mean, then what happens? Then I dispose of it? Right, That's that's what I would do. But again, Keith, remember this, Keith, nothing's going to prevent them from being jerks about it. But if you give them thirty days, I don't see how this comes back to haunt you, Okay, I mean that's you See, the law always

talks about stuff being reasonable. So if you called him and say get this, I want this gone by the end of the week, or I'm disposing of it, they could argue that, look at this guy's been a customer for fifteen years and he tells us to get it off by the end of the week, it would be unreasonable. But I think anybody would agree.

And I don't think they're going to come after you anyway, but I think anybody would agree that you give them thirty days to get it off, and they don't that you know, you're within your right to get rid of it now. Again, we want to buy them thanks right now? For sure? That's right. So I appreciate it. I'm a big thing. I mean, that's what I can only tell you what I would do. I'm not giving like legal advice because, as I said, they might have an

agreement and you forgot you signed it. I don't know three all three, seven, one, three eight, two five five. We're going to take Kevin about vandalism, and then Bob about small claims court coming up, So hang on, guys, and then Buddy Mitchell's with us. Buddy, anything new and exciting to talk about at all? Grab that Mike closer. Please, anything about floor coverings we should know about, because I do have some questions for you. Floor coverings. No, but I opened a new store

in Aurora. Now where is it in Aurora? Give me some cross streets Quincy and Buckley. Oh cool, that's a nice era. So you're there. And then you're at four to seventy in Quebec. Yes, and fifty second Award. Yes. So we have three locations now, so one would be okay, they're they're kind of spread out. Yeah, that's good. I'm trying to spread them all over the city to make them more convenient for people to come. We also still do a lot of shop at home well,

of course, still that's still sixty five percent of our business. But if someone's in Aurora and they want to see some really good hardwood or LVP, we have a really large selection there at Quincy and Buckley. Are you having any supply chain issues at all with anything? Every now and then? Yeah, but not not significantly. Our vendors have what is a normal lead time if somebody wants to do a house of hardwood? Two weeks? Okay, we got more coming up. I'm Tom Martino. Go with a sure

thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance checkup free, no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three three seven to seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with

Remax Alliance three three nine two zero sixteen twenty two. Hi Tom Martino, you're a troubleshooting three l three seven one three talk seven one three eight two five five. Welcome to the show. Okay, So luxury vinyl planking a text. They call it luxury vinyl tile tile. I noticed people are calling it planking. But anyway, because it's really not a tile like a square tile or can you get them in square tiles? Yeah, you can get

them in square tiles. They call it LVT because that's when they first came out with it. It was all tile looks, and then everybody wanted a would look and people say, no, I don't want tile, I want wood. So they call it there truly a waterproof one? Now no? None, okay, so no, there isn't no waterproof l v T or LVP. No, they all claim to be waterproof until you read the fine print. It's it's okay, it's how they're not waterproof. How do are

they water resistent? Oh? Yeah, like on this one here, this is the only place I have it in this playroom here, the studio and breck room and all that. If I if you mop that it no, and that's but Lambin it's that way now, okay, So that's why Lambin it's so much better than lv ME. It's unbelievably. Now, Kevin, what's going on? Kevin? What's happening? Bro Ay, longtime listener, a few time callers. So thank you, Kevin. What can we do for you? Man? Well, I have a question, and it wasn't

vandalism, it was actually burglary. Basically what happened was I was going to go hunting for a week and I decided to go up to Simple City. So I took everything out of my truck, stet it off the side in my garage, closed my garage, left, came back that night, went into my house. I closed my garage door while the stuff was still sitting there. Now, this was only one day. You were gone, right, You weren't gone overnight or anything. No, I was just gone for

the early evening. Okay, So I got home, everything's still sitting there. I didn't I didn't put it back in my truck, shut my garage door, or I thought I shut my garage door. The garage door went down. I went in the house, the garage door went back up. Uh oh, so you know that happens. By the way, that is a good warning for people. That happened to me. Sometimes with changes of weather, those tracks will expand or contract and you can end up having that

go open without knowing it. So Anyway, what happened. I ended up after the burglary. I ended up Wait wait wait, you skipped apart after the burglary. So when the garage door went up, somebody took that stuff. Yes, a vehicle drove by. Got it all on my camera. Two they turned around the street. They parked on the other side of the street. Two individuals walked up to my garage, into my driveway and they took four rifle cases which had four rifles. Oh no, had a nice

Each rifle had a nice scope. I had a suppressor in there, which is a silencer, and the rifles. They rummaged through my truck. My dog started barking. I was asleep. This was at five point in the morning. And they get in the truck and they take off. Okay. So an hour later they come back and take the last two rifle cases. Oh my god, in the same truck. Okay, So now I have video of them going in my garage. I've got Now I've got a clear

picture of the truck. Because it's during the daylight. You have a license plate. Daylight license plates, Tom, Just to tell everybody out there listening, they do you no good. The license plates are stolen, the cars are stolen. All right, hold on, I want to come back to you and figure out you should be able to get something done at least I mean, hold on, let's talk about this. Three oh three seven one three eight two five five. Go with a sure thing Denver's best roofer Excel

Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation comparison call Compass Insurance. Pay too much your coverage at dozens of insurance companies find out now three oh three seven seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. You need advice so you don't

have run anxious as a cam. Shoot is gonna help? Come. This is the Troubleshooter Show. No Tom Martino, Hey, Hey, hey Tom Martino here, Welcome to the show. We are solving problems, answering questions, taking complaints. What can we do in your life? Well, there's

all kinds of stuff we can do. All you have to do is call I have simply floorish ink with me, Buddy Mitchell, and I have a few questions for him coming up. I want to tell you this hour brought to you by waterpros dot net for the best drinking water or the best water in general, if you want great water for your whole house, plumbing, laundry. I'm gonna say some of you might think I'm crazy. Do you know that with soft purified water. I'm gonna tell you the truth. And

I did it, and in fact I did it a few times. You're not gonna believe it. But I'm just gonna tell you a secret, Buddy Mitchell. I'm gonna tell you this. I swear to God I don't use laundry detergent. Now I didn't say I use less laundry detergent. I said I don't use laundry deterrech. Now why did I do that? Well, one day we had bloodstains on a mattress from my fingers, you know when I work on stuff. Well, I got this soft water from my drinking

fountain from waterpros dot net, and it dissolved the water. It's the same water, zero resus. It's the same principle. And I had some zero reser water. Same thing dissolves stains, dissolves them. I don't mean you scrub them out. I mean it dissolves them. I've never seen that before, and it took super glue from my finger. One time. This water, I soaked it for ten seconds, I swear to you. So I said, for the hell of it, when I did a wash here,

I'm not going to use laundry detertion. And I had some soiled stuff and they were clean because when you have soft water, I'm not recommending people do that, but for some reason, that water it soft water is an incredible cleaning agent. I don't know. Do you know what carpets zero Res By the way, you're in the carpet business, zero Res doesn't use anything. Literally, they don't use anything. I mean you could drink their water,

right not not after they clean with it. But and you know the principle of when something's you know how it attracts residue and attracts stuff because it doesn't have anything, it's not loaded, so absolutely so it attracts it. I don't know. Have you ever seen people's carpets that have been roomed from cleaning them? Yes? Yeah, yeah, they well, we tell people, so what you're supposed to do, which is what zero res does, is

steam the water, steam the carpet, clean it. And I tell them don't put soap on it, because soap on it, you'll never get it out. It's like washing your hair and not getting all the shampoo out of it. You can't suck. You can't suck the soap. I'm the carpet. No, that's right, right, that's right. And so it grabbed because it grabs onto the fibers. Really, every carpet in America is void

if you don't clean your carpet with hot water. Every manufacturer avoids their warranty on their carpet if you don't have it cleaned once a year with hot water. Wow. Three O three seven one three eight two five five. That's Buddy Mitchell. Simply floors ink dot com. Let's talk to Kevin So, Kevin Man. Kevin has some rifles and in cases in his truck. You

put him in his garage temporarily thought he closed the door. The door might have kicked back open due to resistance or a lack of tune up, whatever it is. It happens once in a while. Sometimes cold weather does it. But anyway, to make the long story short, they were stolen out of his garage. So where do we go from here? Man, do you have insurance? Okay? So I have insurance. I was paid out partially. It was probably close to fifty thousand in goods and I got oh

my god, your guns were worth fifty grand. Oh. I had optics on all of them. I had one thermal scope which was almost ten thousand dollars. Here's where it gets interesting is the guy they come back. I get a picture of the truck, a clear picture. I have some friends that work in Lakewood law enforcement. They find this truck on the cameras in the intersections. Okay, oh no, really yes, so, and I can see my gun cases in the back in the picture. So wait,

how did they get these pictures? So? I don't understand how they do that from the cameras on the intersections. Who did it? Police gave that to you? Yes, okay. So basically, to sum it up, they found the house where the truck was parked. Okay. Now across the street from this house where the truck was part a guy has a camera system, so we get the video. Okay, yeah, wait, you did all the wait, you did all of this investigation or did the police help

you? Some friends help me? Are they police officers? Yes? Okay, so go ahead. Then what happened? Okay? So now we got video of my guns, my gun cases going into this house, okay, at two separate times. The first time was at like six o'clock. The second time was around seven o'clock in the morning. Okay. Now the original video at your house? Was that taken by you and your ring or something? Yeah, my vivid system? Yes, okay, So now I got

video of all these people that stole my stuff. Now take him into a house, a residential house, into the garage. I also got video of the guns coming out of the front door of the house. Now, the person that owns the house is a mother, and she's got a child who is notoriously a criminal, and he's got him and his accomplices have records longer than okay. So to kind of sum it up, I did. I got an attorney and I went to do a civil theft and civil good that's

good man, you are really awesome. What happened? Then, about two days before the trial, the judge dismissed my case. Why I don't know. What do you mean you don't know, I don't know. Well, they know they dismiss it for reasons. There's got to be a reason. I don't know the I never I was never told a reason by my attorney. Let me let me ask you something, Kevin. Were these kids? Was this kid represented his mother? Was well, you were suing the mother.

I was suing the mother and the son and one of the other individuals. Was it dismissed against all of them? Yes, Now, there's a few reasons it would have been dismissed. First of all, it would have been dismissed on some not dismissed, but actually ruled. Was it ruled or dismissed? Was it a summary judgment? I was called by my attorney and he told me the judge has dismissed our case. I don't understand it, though. Your attorneys should find out why. Yeah, I'm gonna call him

as soon as I hang up with you. I want to call our attorney we have if Joela's Arr's around, and ask him. No, No, your attorneys should give you a reason. He I mean, he must know. I mean, usually you know why. It may be a lack of evidence, or whatever. I don't know, or maybe they don't like the way you obtain the evidence. It could have been. See, it depends them in order for this to happen. I think the judge may have been presented with emotion. Another reason could be and I hate to say this,

but this happens when a judge has a full docket. He starts going through his cases and he tries to lighten his load, and he does it indiscriminately. I hate to say that, but there are lazy judges or overworked judges. So my question took, was it dismissed with prejudice? Yeah? I will find out exactly. Well, do you know why? I need to know, because if it's dismissed without prejudice, you can refile, okay, refile dismiss without I can refile so much. Well, just ask your attorney

was it dismissed with or without prejudice? Okay? With or without prejudice? Okay? And then also ask if there any indication at all as to why so. If you do refile, usually if it's a filing issue or an evidence issue or something like that, it's without prejudice, meaning you can bring it again. If he did it with prejudice, then there's a serious error. So without knowing that, I can't do anything. So what else did you want? Did you want to continue with your uh? What what did

you think we could help with? Well? I thought that, you know, you just you just hit the nail on the head there with the meat talking to my attorney because right last year? Oh wait a minute, holy crap, it was when last year? Yeah, well, the trial would have been May of last year and it was dismissed in May of last year. On no, how long was it since the theft? The theft was in November of twenty one, Nomen twenty three. You might be running out

of time, bro, I don't know. If you're going past the statute, your attorney, you should talk to you about that. You need to know about the dismiss First, you need to know about statute the limitations. Then you need to know about about judice or non prejudice. And then if it was you, you need to know the error made for it to be dismissed. And you're sure it was dismissed and not summary judged. If it

was summary judge, that's a problem. Then you want to find out was it as a result of emotion made and if it was, then your you did your attorney answer that motion? I mean there could it could have been dismissed because the other side made a motion of something saying it was illegally gotten or not this or not that, or or and then your attorney never answered the motion. You got so many and you have to get so many things

with your attorney. First and foremost, you ask your attorney was the dismissal as a result of emotion filed by the defense or in this case it would be the defendant. Yes, because you're the plaintiff, so you would you would ask that. Then was it dismissed with or without prejudice? And then you want to know what was the issue and why didn't you answer the motion?

And what is the statute of limitations? Find out all of that and call me back three all three seven to one three talks seven one, three, eight two five five. Boy, that would piss me off. I'll tell you that. Now. Bob's got a question about small claims court he's been holding, so I want to take it before the break. Go ahead, Bob. Yeah, So I'm having a little difficulty decide frame for which County. I need to file a small claims in and I've gone on the

website, I've talked to this. Well tell me this. What are you suing about? Okay? Well, I talked to you the other day about my fans and the bad job that was done, and I want to dave the court it was the job was done in Douglas County, but danity is in the main company is in Texas. They have an office here in Greenwood Village. Now, I would think you'd have to assume. And I think we can ask Mark because he goes to small Claims Court a lot. But

I'm thinking, and you should it should be Greenwood Village. Okay. So one of the corps told me I had to file in Texas. That's why. Well, they have an office here. You can sue them here. If they have an office here and a registered agent here. First of all, why would that clerk tell you that. I don't know. Why did you even talk to a clerk about it? Because I was confused. I been trying to make sure i'd go to the right county and it just got

a little confusing for me. So this was the case where tell me about this fence again, I'm confused about this. I'm looking for you. I'm looking for your case. It was a it was a property line fence between me and my neighbor to the north. Invitation Homes is the company that owns the property. They had it company come out to fear out the old put a new fans up, They put substandard materials up, substandard workmanship, and then they throwing the drainage on my for my water down. Okay, I

say it. The house next door did a bad job replacing the existing fence. The Architectural Review board after the fact, I remember, and I yeah, yeah, And and here's the thing, I said, you have to show that they weren't negligent and what they did and that what that it was substandard, and you have all the evidence for that, right yeah, And you have pictures and all of that. And they never fixed it, right, They fixed it. Small claims that well, small small claims is a

reasonable thing to do. They passed the buck to each other. I talked to the people put the fans in the other day, and they why don't you just with out talking to anybody, make them make them challenge venue. You're making it too easy. You're trying to do the right thing. And

what you should do is make them challenge venue. What I would do, This is what I would do. I would serve them where they are in Greenwood Village or the registered agent, and if they don't have a registered agent, serve whatever office they have here, whoever's there, and then have them and just sue them there and have them challenge the venue. Okay. In other words, it would be up to them to say, you know, we're in Texas, we don't have anybody in Colorado. Make them do it,

but most likely they won't. Okay. Oh, now agent is a different company, right, that's a professional professional, that's it. But they're still the registered agent. But the registered agent is in Colorad. Right, Yes, it's corporation service company. Yeah, that's what it is. It's a service company. But you can still serve them. Do I serve service the Corporation Service Company Orientitation Homes office here in Greenwich? I would do. I would do both. Okay, And you can't do it. You have

to hire a service. Right. How much damage are we talking about? Well, I have one bit for the fence about four thousand, and then that one for seventy five. How old is the fence. The houses were built in nineteen ninety nine, nineteen ninety one, so that's an old fence if they took out but you know, I didn't think it need to be replaced, and did they. But they did replace it when they took it out right, Yes, with the stained pine boards. They are already shrinking.

Listen, you're going to have a tough time. I don't know if you're going to win. First of all, you have to establish it was your fence. I don't think you can. I don't think you're gonna have standing. I think the HII is gonna step in. It's theirs. That's just my gut feeling. Bro, that's my gut feeling. No reason to argue with me. I don't think you're gonna win. I'm Tom Martinez. We got more coming up. Go with a sure thing Denver's Best roofer Excel

Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation. In comparison, call Compass insurance paying too much your coverage at dozens of insurance companies find out now three O three seven to seven to one. Help You'll think you're his only customer.

When you choose Frank durand the real estate man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two, so you could get Hi, Tom Martine your troubleshooter three oh three seven well three talk seven one three eight two five five. Dan, you have an issue with ticket? Is it tickets on sale dot com? Tickets on sale dot Com? Yes, and I don't. I don't know if you can necessarily help me, but I wanted to alert people about it. I'd love to hear

about it. What's going on? Yeah? I bought some tickets. I was looking for the event for the venue, and they redirected me to this tickets on sale dot com and said tickets are going fast, make your purchase now. Bottom line. I paid four hundred and fifteen dollars with fees and everything, and then saw that the actual venue, the two tickets with total costs is ninety four dollars. How wait a minute, how did you get

redirected? Uh? Well, I searched for the venue, which is the levitt uh Pavilion and the show is June first, and so I searched for the let who are you going to see Collectico is playing with an orchestra, and uh and the venue. So so I don't understand though, when you started searching for this, did you go to the venue first? Uh? I searched Levitt Pavilion and it was a sponsored ad that said Levett Pavilion.

And then it later I found out that it was tickets on sale dot com And they don't even email the tickets until the day before the actual event. So uh, I just want to alert people. I don't know. It seems like there are by the way, you by the way, you're right if you if you google them, you get all kinds of links that aren't them, but it says, you know, right up in the big headline Levett Pavilillion. So you think you're going to the venue, right? And

I tried to get a discount. And then obviously they have all the all the claims and their policies that say no no. They have bad reviews too. Yeah, and I think they're actually burying a lot of the bad reviews and stories. If you try to find anything, it's it's all. So anyway, the bottom line is you overpaid, But did you get the tickets or not. No, I still don't have the tickets. They say they email them to me on May thirty first, Oh man, And so I

don't do you do you trust they will? I think they probably will, but it's they say that they're a second, second source, and that I mean I tried to file a issue with my bank trying to cant for the transaction, and it might be like a ninety day period in order to actually, Oh, you're doing it. You're doing it with your credit card. Yes, I want to warn you. If you do that and you go and you end up going to the concert and the dispute took longer, you're

not going to get your money back, right. Well, And that's the I think that's what they know, and that's what they count on a little bit, because it's it's like a little catch twenty two kind of situation. But you know, I this okay. So you're saying the tickets you bought compared to the venue, the total costs at the venue would have been how much ninety four dollars for two tickets. I actually bought two more tickets for

the ninety four dollars and I already received the tickets. I received the PDF with the tickets and ah, and how much did you pay to them tickets dot com again? Ninety four dollars I paid no, no, no, I'm talking about tickets on tickets on sale. How much would they hold you for? Four hundred and fifteen dollars? Oh my god? And holy crap, I mean you paid four point fifteen and you could have paid ninety four. That's for two. That's not ninety four apiece. No, that's for

two. Oh man, that ever, I mean, that is a rip. But you fell for it, man. Yeah, And I assume that tickets for shows are so expensive now, and I was trying to do it for a birthday gift for my wife, and and I says, tickets are going fast, blah blah blah, and so I just wanted to alert people and try to put it out there because yeah, yeah, I mean, I'm glad you're doing that. But that goes for any reseller. Any reseller is going to have a premium. I never heard of a premium that's four

times as much. I mean, that's incredibly bad. Thank you for both, Thanks for warning us. I don't know what else we can do about it, unfortunately, three oh three seven one three talks seven one three eight two five five. Go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance

check up free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three oh three seven seven to one. Help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Hi Tom Martine, you're a troubleshit or three h three seven one three talk seven one three two five

five. So Chopper is working on that Kawasaki problem. He said he wouldn't buy one because the dealers can't sell a new one right now because and owners can't drive or start the ones they have, and he's disgusted with that. So now let's talk to Troy. This is interesting, Troy, you called two years ago, No, it was actually in twenty twenty. I called about a drainage issue between my house and my neighbor's house. And what was

the issue. So development north of me happened. They turned grass into asphalt and the volume of water that came down the drainage canals cause an extreme amount of erosion. And I sent you the videos and the pictures and you pretty much sole the good luck fighting city hall. Well, normally here's why. Normally, on drainage the law is very strange. If it was deemed they didn't do anything wrong and they're just developing, the drainage is moved down the

line to the last person and they have to deal with it. I mean, I know it sounds crazy, but that's the way drainage laws work in general. However, there has to be a drainage plan as well, and if there's a drainage plan, they have to abide by it. So it depends on the municipality or the PUD planned unit development and the local regulations. But normally there's a drainage plan and then the drainage plan calls for retention or flow, and then if you're down the line, you have to deal with

your part of the flow. But what you're saying is they disrupted drainage. Correct. What happened was so my development was built in the early two thousands, my house was built in two thousand and two, and then there was new development built forth of me. That's I remember. Now, that's right. And I told you most likely your subdivision had even though that came in later. Your subdivision has to deal with the drainage, right, Yep? What happened? I hope I was wrong. Oh you were very wrong,

sir. Go ahead, but I will get I will give you partial credit. Get your dinger out, okay, go ahead, Okay, tell me what I was wrong about? Was it not true that you were part of a drainage plan? Or tell me? You tell me that about. I need to know that for future calls. Okay. So, so I was part of the drainage plan. However, the developer in two thousand and two who you know, submitted the plans. Everything was approved to the two thousand

and two standards. So the current standards. Yeah, my development and didn't meet the current standards. So when they put in the new developments north of me, my development and the drainage plan couldn't support the drainings that was coming from the new developments. Okay, So where was I wrong? Was I wrong in that you had to deal with it? Or tell me what was wrong? Yeah, you were wrong that the HOA had to deal with it.

So the drainage in Ala Pasa County is still the responsibility of the county. Now was what was really wrong though in my development is as the drainage comes down to my property, Yeah, there wasn't. There wasn't an easement on my property for the county. So all this water coming north to me was coming from you know, the county draining. No, I get it.

So so did it turn out that instead of the people on the drainage plan being responsible down the line, it turned out that the county was responsible? Yeah, the county was responsible, but not accountable when you deal with UH. But what does all this mean? What's the bottom line? Then? Okay, so the bottom line is that the county UH accepted responsibility of Yeah yeah, yeah, they made a mistake. No, I see what

you're saying. They they mistakingly approved in addition to the drainage plan without yours being upgraded exactly. So what happened as a result of that? What happened? So bottom line is the county working with the ended up getting a million dollars to fix the problem. So what wait a minute, So the county was able to get money to fix this for all of you. Yeah, and that's because they screwed up the master plan. Yeah, the master plan

was crap. Okay, well that's good news man. Oh yeah, and it was because however, I want to make something clear for people listening so they don't think and I don't mind being wrong. I was wrong in this case because the county had screwed up the master plan, but in it I just want to make this clear. And where there is a drainage plan, where there is no mistake and there is a drainage plan, you have to deal with the drainage from above. And that's the way drainage plans work.

But keep going, go ahead, Well, I want to make a little modification. So is your a of the bottom guys? Right and right? You cause a change that impacts the bottom guy, you're your change, yeah, say so. You're responsible for the impact of the guy below you. So only if you listen. Listen, listen to Troy. I don't want to split hairs, but a lot of people listen to this show and they listen to what we say. You are only responsible for the impact if you

do not follow the drainage plan. You are correct, yeah, okay, so if you if you violate the draine plan, Uh, that's right, cause damage to that's right. So you you are responsible you that's absolutely correct, that's right. Yeah, all right. I got to take a break hold on. I want to come back and find out what happened after this to your property. Go with a sure thing Denver's best roofer Excel Roofing dot

com. You don't pay us until you're content. Time for an insurance checkup free no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three all three, seven to seven to one. Help. You'll think you're his only customer when you choose Frank Durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Hi Tom Martinez here at seven one three talk

seven one three eight two five five. So Troy the county ended up because they screwed up their drainage. They ended up getting money from the EPA. Did that fix your property? That's the bottom line? Did it well? Bottom line is uh, I've got a construction crew out here with some massive equipment, UH fixing this drainage. It will beyond how many So this is? This has gone on for four years? You've been fighting this? Well, no, I talked to you about four years ago. Yeah, this

has been going on for well over ten years. Oh my well, yeah, I was at the end of my rope looking for help. And yeah, you know, I wish that I wish that I had thought back then to tell you to get the UH, to have somebody check the county's plan, because who I would have never thought that they got it wrong and they had the wrong standards and the wrong plan, and that screwed the entire neighborhood up. That's wonderful. Thank you for letting us know. Well. I

love it when I hear from old listeners from problems years ago. Give us a call. Go with a sure thing Denver's Best roofer Excel roofing dot com. You don't pay a cent until you're content. Time for an insurance check

up free, no obligation. In comparison, call Compass insurance paying too much coverage at dozens of insurance companies find out now three all three seven seven to one help You'll think you're his only customer when you choose Frank durand the real Estate Man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two. Yeah, ripped up news. You need advice so you don't have you come a run in Just as fast as we can.

Shooter's gonna help come man, This is the Troubleshooter Show. No Tom Martino, Hey, Tom Martino here, Welcome to the show. Three all three seven one three doctor three seven one three eight two five five Here to help you solve problems, answer questions taking place, make your life a little easier. Buddy Mitchell's with me with us from Simply Floorsinc. Dot Com.

We've been talking about UH floor coverings on and off. I've known him for years on this and I do have some interesting questions that were texted to us. By the way, just so you know, we reviewed a question about waterproof. There's no waterproof LVP or a luxury vinyl tile or luxury vinyl planking, although they bill it as such. It's kind of resistant more than anything.

It's it's not waterproof. And what about you said there was a this is not the question I wanted to get to now, but I do want to ask recapping on you said that the laminates are pretty good now with water that happened. The big thing that happened with lamin it was is if you got it topically wet, it would blister. That was the old life. Oh no, they were terrible. They were terrible at that. And it's because there was a race to the bottom how cheap we could make it.

And so when LVP came on the market, it you could get it wet topically, so you could get it wet and it wouldn't blister. The problem with LVP is if water comes up from a concrete subfloor, you'll get peaking

in. It'll, you know, a little, it gets brittle. So you know, if your house floods and you say, oh, well it's supposed to be waterproof and you know it's not, they're gonna say, well, yeah, flooded and it's not waterproof, right, but you can mop it right and I the water, so they they they call it one percent

waterproof. But if you look at like Cortech, if you go in and you read their specifications, if your basement floods with an inch of water, is there anything waterproof, then any floor covering No, I mean I guess, I guess, uh, ceramic tile would be, but then but not the grout and not the under I mean if it gets through the ground and underneath, it's gonna one lift it. Yeah, once water gets somewhere, So it's not. Tile is probably the closest to the water. But if

you sealed everything on top, yeah, yeah. And so LVP is topically waterproof mostly, and so you know, like Mohawk came out with redwood, and several manufacturers have a very similar where their locking system is so good and the way they redesigned lamb in it that land and a lot of lamin it's not all, but a lot of laminate's are topically waterproof. What about carpets

not really? I mean what once carpet gets wet, the backing, the glue that holds On't there one that was supposed to be Yeah, but it was so expensive to make that they didn't make any mark. They they quit telling it. Yeah. Okay, now I want to go back to the phones here and Josh, go ahead, Josh, Hey Tom, Hey Tom, one of your YouTube morons and wanted to give a shot. Okay, I wanted to tell you again that you were wrong and on on you should

look on your passwords. It sounded like you have all your passwords in a spreadsheet you only want to look at using a product such as bit Warden or nord pass. Okay, you were listening to Buddy and I talking and and talking about passwords off the air on YouTube. Listen. I want to ask you this, Josh. I'm serious about this because now everyone's getting hacked. You Google's not been hacked yet. But truly, I do keep my passwords in a in a drop dead list, and I keep it on Google and

uh in the cloud. Do you think that's crazy a little bit? Do you know? My only? In terms of security? The main issue I see with that is that you probably have them stored in plain text. You know, someone gets back to to that, they can see it right away. I wonder, but can you encrypt those? Can you encrypt Google Drive? That's a good question. I don't know about that. I wish someone listen. I want to come up with I want to come up with a

better passwords system. First of all, we have passwords, right and my passwords are all over the damn place, But I keep I mean, what I mean is I have very we all have one hundred passwords right at least, so I want to keep them somewhere though, because there's no way I remember all of them. So what do you do? What do you do for yours? So I use two different services. One of them is called bitwarden b I, t W A, r d E, n okay and

also nord pass, which is a product provided by Nord VPN. Both of them, essentially you create your profile and then you can go in and essentially create different almost like contacts essentially, and you you know, put the web the website, your username, your password, you can add extra notes, but then you've got to trust them though, I mean, in other words, isn't that what I'm doing with Google? That's really what I'm doing on Google Drive. Yes, but the passwords, at least I believe, when

they're stored within their systems are encrypted, and also they they generate. You can use it to generate random passwords and save each one and then you just have to remember the master password for the password manager account and a good word, and so every time you log on it generates a different one. No, it doesn't generate a different one every time, but you can use it, Like if let's say you were adding your Facebook account to your bitward and

profile, you would go in and tell your email address. And let's say you were creating a new account, and you could ask it to create a new password, and you could give it parameters such as the length if you want some white characters, uppercase numbers, anything like that in them, Like do you think do you think it's crazy when people use the same password one

hundred percent? The the I don't do that, bory that I've heard, the amount of stories I've heard of one account being compromised, and then the havoc that can be reached by people. You know, with the amount of information put out there nowadays, you know you could easily find you know, if you find someone's single password, you know, you could easily figure out what kind of systems they're using it work or their email. I don't know why we can't have a system, you know, obviously if you're on a

foreign computer. I hate getting on computers that I don't know, so I usually take my laptop with me or my phone. I never ever log into anything secure on any other computer. However, what would be wrong with this what would be wrong with biometrics because my Apple here, my MacBook pro can do biometrics, and your cell phone you could do biometrics with it, I

wonder, or face Why don't we do that more often? Why do we even have a password now with face recognition or biometrics with a thumb print or a fingerprint. Why do we even bother with passwords at all? You know?

And that's a good question, and I believe I haven't looked too much into it, but I believe Google is actually trying to do something different along those lines of using the biometrics within the devices that just about everyone carries, because you have look pretty damn crazy to go to try to hack someone's biomes, and it could be it could be your it could be your eyeball, you know, your iris, it could be your your fingerprint, it could

be your face recognition. I mean, I just it baffles me today that we're still using passwords. Yeah, I I you know, I agree that That's why I recommend these password managers creating these long twenty digit passwords that you know are just randomness, and then using the password manager to memorize them essentially, so but basically then when you go in and you have to type in one of these like really long passwords that you have in your password manager.

You don't type in the password itself. The password manager does that for you. Yeah. So depending on the app and the integration, I can go in and essentially as soon as I open the app, it will auto fill the user name, and then it will ask essentially for my biometric for my thumbprint, at least on my cell phone, and as soon as I provide that, it will auto fill the password. Or if I'm on my computer,

I just have to get okay, But then am I correct? And assuming then if someone hacks that account, then they have all of your passwords true. And that's where that's where using pass phrases, instead of just coming up with a single password like a pet's name or you know, anniversary or birthday, come up with a phrase and add in numbers and special characters in there and try, you know, try and make it a bit you know

longer. I mean, if you get I want to say, if you get into the realm of twenty four digits at least with special characters, I mean, the amount of computing power to be able to crack something like, no, I get it. I get it. It's going to be pretty big. You know. Well, thank you for calling man that. No seriously, Josh, I know I was talking about passwords. I was telling buddy, you know, I just don't know what to do, but I got to keep them somewhere. And I call it a drop dead list and

uh and but but yeah, it's amazing to me. One time, by the way, thank you again for going three all three seven one three talks seven one three eight two five five. One time I was hacked in Google and Sue's found out somebody tried to hit my account for a couple hundred grand, our business account, and and I can't believe I fell for It was years ago, and it was Google, and somehow the login screen came up to verify who I was, but it wasn't Google, and I don't know

how it happened. So I type in my password next thing I knew, Sue says, And we had good banks that flagged it. Sue says, Tom, somebody's trying to hit our account for a couple grounds, a couple hundred and I said, oh my god, and I realized that my password was on there along with others. I literally had to do every single password over and and do away with him because they had not you know, there was all of it was on there. So what I have to do now

is hope no one hacks my Google account. And of course I'm really tricky with my Google account. My password is not capital P anymore, it's lowercase P A S S W, but not WRD, It's W zero RD, so I'm really tricky. And then I put in an explanation point at the at the back, so that password, I think is pretty damn secure. We got more coming right up. Go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time

for an insurance check up free, no obligation. In comparison, call Compass insurance paying too much your coverage at dozens of insurance companies find out now three oh three seven seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. You're a troubleshooter three oh three seven one three talks seven one, three, eight, two

five five. By the way, I would never use I would never use sequential numbers for my password, like one, two, three, four five six, But I do use ten nine, eight, seven sixty five four three two one I go backwards. No one will figure that one out. I wish, really we can come up with something pretty good for passwords. By the way, raison on right now, Ray, you have a question, Go ahead, Ray, welcome. What's happening? Yeah, I was

curious the annuities that you advertise with the fixed index annuities. Yes, sir, what can I tell you? Would it be of any benefit for somebody that is eighty years old and has three hundred thousand dollars to put put it in an annuity? Yes? And no. Let me explain some to you. Okay, if you did a three hundred thousand dollars annuity and turned on the income immediately, you would get a monthly check guaranteed for the rest of

your life. But and I don't mean this to be morbid, but the rest of your life isn't so long at eighty as it would be at fifty or forty, so so really you would get income. But I'm not sure what you would not have liquidity if you needed it, You could only take ten percent of the account. So what is your goal if you have three hundred thousand. Because I'm not saying you shouldn't do it, I'm saying there it might not be. The older you are, the less you're going to

draw from that account. Yeah, it's not for me. It's for my mother in law. And she's just selling her house and needs somewhere to put How old is she No, she's eighty, Okay, so she's getting Social Security and she would definitely get income. It would be protected, and she can actually get a bonus going in. But the problem is going to be this, Okay, she's going to die eventually here and not take advantage of it. So what you would want to do is if she has a beneficiary,

it would be excellent. Then she can leave the leftover money to her estate. If all she wants is the security of income, it would be a good thing, especially a no load, fixed indextinuity with guaranteed income, guaranteed bonus, guaranteed never to lose. But here's the other thing, because if she took that principal amount and let's say she put it in even a conservative investment that can make her. Or some debt securities she could put them

in that and that would get her an income. All right, it would get her an income, and those debt securities then could be sold by her estate when they die and the same thing could happen. So that's one way of looking at it. Okay. The problem with that is, uh, it's the securities themselves go up and down in value, where the annuity has a fixed amount in the account and the errors get the rest of it. She could also do preferred stock of some really good companies and get an income.

I don't i'd like, But then if she needed liquidity, she could get it instantly, and preferred stock and debt securities don't very like regular stock do. They don't go way up and way down. So it really depends on her goal. If she just wants steady income, she needs to look at all three of those. But a fixed indexinuity is probably the safest. But it doesn't but she will give up her liquidity. Does that make sense? Right? Money? Yeah, she doesn't need the money, She just

wants to I guess protect it for her daughter. So okay, well, then that then an annuity could do that for her. It could do that for her. Give a company a call in you know, give Joe a call. But listen, do me a favor if you have any questions though, because I'm going to tell you something. Joe is. That's what he

does, and he's not going to recommend an alternative. Now he may say an annuity is not good or bad for you, but he's not going to recommend an alternative necessarily, so because that's what he does, So you may. You know, there's nothing wrong with calling him. He's honest, he's a great guy. He won't he won't steer her wrong if it's not appropriate. In fact, as a certified financial planner with a he has to have a certain amount of best interests at heart, a fiduciary responsibility to people,

so he can't recommend something that's not appropriate. His number is three oh three seven seven nine sixty six hundred three oh three seven seven nine sixty six hundred. Word on that. On any fixed indexed annuity, it is you are trading liquidity. Remember that even at a younger age. Now, that doesn't mean you could never get the money. Let's take some worst case scenarios. If you put money into a fixed indexed annuity and you need it all for

a kidney transplant for your grandchild. I don't know, Okay, you just want it all. You will sacrifice a percentage of your money for that. Okay, it's not like it's probably under ten percent, but you're going to sacrifice, I believe, and you won't get the bonus either. You have

to be in there a certain amount of time to keep that bonus. The other thing is if you want to take up to ten percent of the account value per year, you can do that as well in an emergency like you can take ten percent, then you have ten percent working towards your income as well. So it is a balance and it is sacrificing liquidity, but you also give up volatility, meaning you won't have great price wings up or down. But you're also never going to have a loss ever of any income you've

earned thus far. And any principle you know with any financial product, there is always a cost, and no matter what, the more risks you take, the more money you can make and the more money you can lose, and then the less risk the more conservative, then the more conservative the return. And then on another note, if you want to compare the risk to the return. There are metrics all day long that can do that, and a really good advisor can show you that, you know, like how much

risk is it worth? There are some investments, for example, that have the optimum risk for return and others that have way too much risk for the return. Then there are others that are conservative, that have the highest risk possible for conservative and some are not good. And these are all these ratios they have, And the problem that I have with advisors is that they don't avail themselves of these tools necessarily to give an objective evaluation of your investment.

Most advisors, I hate telling you this, but it's the god's honest truth. They don't know anything, and they defer to broker dealers who really manage your money, and then they call themselves your advisor. So if you really want good people, you got to search long and hard for them. Three oh three seven one three A two five five Buddy Mitchell, first question,

mixed media flooring. Do you know what that means? Mixed media? Yeah, they want to know, and I think as ugly as hell, but they've seen it before where a carpet or tile is mixed in with wood where there's there's a section of carpet or section of tile and and there's wood trim around it or wood patterns. Have you seen that, Yeah, I've seen that. It's mostly commercial though, and I don't I don't. I've never seen in houses. We've done it in houses where we've had like a hardwood

perimeter with a carpet inset. Yeah, not like no, not little, but like like four by fours or three by three Okay, I've never done that in a house or six. Okay, Then somebody wants to know this is a different one. Have you ever done in an entry way with any kind of flooring sculpting or initials or wording or something like, you know, anything like that. No, that would be a sand and finished hardwood company

would do that. I've seen people do that sand and finish where they you know, they can take wood and they can carve it and then they can stand it. What about these what do they call them when they're I have one up in my hallway that for when you walk in. It's an inlay in inlay. Yeah, we've sold those. You do those? Yeah? And and do usually that ceramic tile or you know a hardwood inlay that. Yeah, that's what I mean. Yeah, but it's still usually stand and

finish. But that's got to be intensive labor wise, right if you do it on spot or do they sell them pre made? They sell them pre made? Oh they do. Now, like if you did, someone's like welcome you know to the Yeah, yeah, a Martino house or something that would be actually foolhard if you're going to sell your house. But yeah, but yeah, but have you seen those kinds of things. I've never seen it, but I know, I know there's hardwood floor installers out there that

could probably. And then then on another note, just for me, I'm wondering sculpted carpet. You don't see that at all anymore, do you. No, there's a lot of patterned carpets that come not sculpt it. But yeah, like it used to be. No, no, no, not at all. It's been out for a long time and I haven't seen it. Then I heard there was a resurgence for a while and I hope to god it went away for the shags again, Well, those heavy Friza shag

never went away. They called it frize really yeah, frisee carpet. But but it's it never got as big as the expense he used to build shags, right, So it's like a modified. It's a modified. It's a cup pile carpet that is kind of really loose, and they're they're actually they went away too. They were a little bit more durable because you were walking on the side of the yarn instead of the tips. And when I first started selling in like the like twenty ten through fourteen, they were really popular.

But there I haven't seen. I can't. I don't even have one in my showroom anymore. Now we have in one of our places, we have a I hate it, buddy, I hate it. It's the most durable stuff I've ever seen in my life. It's not it's really nice looking. I hate it. And I'll tell you why I hate it. It's like a waffling. It's it traps every bit of dirt there is. I mean, it's amazingly hard to keep clean. Hey, do you know what I mean by waffling? Almost like it's not as deep as a waffle,

but like a water waffle pattern. It could be a waffle pad. Yeah, seen, okay, but those crevices trap can trap dust and debris it's terrible and and because it's not offt it's not really hard, but it's not soft. Vacuums don't really clean them that well because those beater brushes, you know what I'm saying. So, I mean, do they sell still those kinds of carpets. Oh yeah, that's a popular That was a popular carpet. It was made with like probably it's a very good quality nylon and yeah,

yeah, really you know, that was the thing about nylon. Nylon was really really durable, but it was also really hard and not very soft exactly. And then smart Strand came onto the market, which was an upgraded polyester basically, and they could make it really soft, and so they then tried to make nylon softer, which then took away the durability. So all right, we got more coming up. Three all three seven to one, three eight, two five five Go with a sure thing Denver's Rufer Excel roofing

dot com. You don't pay a cent until you're content. Time for an insurance checkup free, no obligation. In comparison, call Compass insurance paying too much your coverage at dozens of insurance companies find out now three all three seven seven to one help. You'll think you're his only customer when you choose Frank durand the real estate man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Hi Tom Martino here three O

three seven one three talks seven one three eight two five five. You know, So, Buddy and I were talking off the air, and then I was talking to some YouTube morons, and then I was also talking on text. You know these aggregate finance sites, right, or aggregate any site like remember the one that true bill I think it was called the app. They say they'll look through all of your bills to see recurring charges to make sure

there aren't anything. They like, have an algorithm that can find fraudulent charges. They wonder, hey, what's this eighty nine cents you're paying every three months or every three days or you know what I'm saying. Basically, they try to identify arrant charges and things they shouldn't be on there. And I looked at it. I thought that's a cool concept, right, because I have sues now that looks over everything. She's so good, But I have

other credit cards that are personal. She doesn't look over she looks over our business stuff. So when I have personal stuff, you know, I'm sure there are things on there I'm paying for I forgot about, you know what I'm saying, Like, there's so many things we have nowadays, an app

or something where you're paying some stupid monthly charge. But in order to get on this thing, you got to give them all your passwords to all your credit cards and your name, well obviously your name and your credit cards. So really, why is it that we trust these apps? We trust the password apps, we trust the true bill kinds of apps. And what about the aggregate sites like Quicken and power and other ones where you want to get

a picture of your finances? Right? Who has time to log on to five or six or eight accounts and investment accounts and all of that if you have money spread around? Right, So there are aggregate sites where you put in all of your accounts. First you got to put in the website, you got to put in your username, got to put in your password.

Then you put in another account, and then another account, and then another account, and then it gathers it all on a page and it aggregates it in front of you, so you can get a picture of your finances. Well, you think about that. Anyone at that company, anyone has access to every single financial account you have. Why is it that we trust these we do? Why is it? I mean, are we thinking there's no one that works there or maybe they don't, but how would we know that?

And of course we trust Google. Do you realize I thought, what if someone from Google ever went on their own and wanted to hack? Of all the information services, I think Google probably holds the most when it comes to when it comes to stuff that could really screw you up. So I would like to know what's the answer. I mean, at some point, we are giving out our name and password way more than we think. We think we're not, but we are. We're giving it out to everything.

If you have quick books, Quicken, if you have any kind of aggregated financial website or passwordminder or any kind of collective site, We're screwed. We're totally screwed. And that is the thing that we have come to accept. For some reason, we download these apps or we go to these websites where we have no idea how secure they are, and we give them everything. Yet we hide them from friends and neighbors and family. Right, Oh no, you can't have my pin, you can't have my username, you can't

have my password, and boom, everyone else gets it. That's the weird part. Three zero three seven one three talk seven one three eight two five five. Another floor covering question. Once a carpet they they had some water damage. Once it's wet, can you dry it out and keep it or is it always? Is it going to show problems after that? Buddy, No, you can keep it. It's it's you know, if it can be recovered. Well, it depends on how picky you are and how long

it's soaked. I don't know how long. Once a carpet gets wet, the problem with it is the backing is damaged and so therefore it's going to wrinkle a lot. It's going to get real loose and start wrinkling. Like we have a lot of We put a lot of carpet in basements, and the moisture coming up through the pad into the carpet makes the carpet wrinkle. Right, it's because you know, water damages the backing. The backing,

yeah, stretches. So when you get water damage, you know, if you clean it and it doesn't smell, you can put the carpet back, but don't expect it to last, and don't expect it not to wrinkle, and hire someone to come out every now and then and stretch it back. See, because some insurance companies, do you realize what they do? They make you keep carpet if they think they actually have gone to a point where they make you keep three rooms and they'll replace four or five, you know,

the fourth room or fifth room. They try to piecemeal it. So can you get carpets to match? Can you get them even the same carpet? Yes, but there'll be a di lot difference and you'll see. So why are see that's what I don't understand in today's day and age technology. Why are there di lot differences? Is it for microscopic changes in the formula or what? Yeah, microscopic changes. You put two pieces of carpet together and you lay them on the floor and they're not from the same run.

Really, you can see a difference if you're really picky. Yeah, okay, And have you had people like that? So? So what happens then they have to replace everything they you or you get the same dialog and you save it. Have you ever had people put carpet away to save it. No, No, I know. I've had people say, hey, I want to order an extra piece for my stairs because it's gonna wear out pretty

quick. Hey, hey, Ryan, what's your comment on passwords? Yeah, I just want to let you know that what I do in my household, we could just go ahead and keep paper and thin in a little notebook and keep it in our safe. You know what, So you have your own Okay, you know what. No one's going to hack it. But here's the deal. So do you ever have to refer back to it because you forgot them? Sometimes? Yeah, like we just cats the people updated

and write it out. And yeah, I also like hints, for example, don't put the password down, but put a hint down that tells you what you're doing, right, And then nobody knows how to read cursive, so we write it in cursive too. No, I get it, man. No, I mean, by the way, are they still teaching cursive in school? It depends on the school, but more likely no, it's print and some school do. But I don't think it's prevalent like it used

to be when I was in school or when you were in school. Yeah, yeah, I know it man, and then we were we were writing on cave walls three oh three, seven and three too, Thanks man, we got more right after this. Go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance checkup free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three oh

three seven and one. Help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Hey Tom Martino, your troubleshooter three oh three seven one three talks seven one three eight two five five. You know, buddy, I don't know if I ask this U. Do you have sales going on or do you ever do specials? Anything going on that any any special suppliers or things, So let me know.

Yeah, we got a special going on right now with carpet. Okay, we have a product called our Best Buys. If you go into any of our showrooms or have our salespeople come to your house. You can ask them to say what is the best buy carpet and it says best buy on it. And it's not from best buy. This this is I mean, it's we actually we call it power by Power. It's a power by and we bought a lot of it and our our buying group that we're part of.

Okay, so it's something that you have supply of. Yeah, and we got a we got it right now. It's twenty five percent off. So and that's a real twenty percent great price from from our our ready good price. Yeah. And is that just carpeting or any floor covering, that's just the carpet, our hard surface. Right now, we're selling a lot of hardwood. We were doing. We've brought in a lot of really nice hardwoods for people to solid hardwood, solid and engineered hardwood. Yeah. So yeah,

beautiful stuff. We've got our Paradiso line of hardwood. It's an oil finished floors, you know, So are there is there an advantage to an oil finish? Is it easier to keep up and to redo when you damage it? It's easier to fix when you have a polyurethane on a floor and you scratched it, right, well, yeah, but when you when you have a polyurethane or aluminum oxide on a floor and you scratch it, you can't fix the polly or the scratch without it's sticking out like a sore thumb.

Where with an oiled floor, you can rub oil on it and you can see. That's what I love. So why does anyone do that hard shell surface because it became popular in the sixties, nineteen sixties. So if you have one of those floors, the pre finished, they don't come oiled, right or do they? No, we have several of several of them pre finished oiled floors. Yeah, oh those are See that's the best of

everything, in my opinion, is having stuff oiled again. It would be so much easier to blend if you have to fix or maintain even right, and you don't have to stand them down all the way. See, and this polly, you're a thing or whatever you call this other thing the shit, whether it's shiny or flat, it's hard to maintain, isn't it. No, it's not hard to maintain, hard to patch, it's hard to fix a damage. We're out of time, simply floors, ain't dot Com