The Troubleshooter 4-29-24

Yeah, ripped up news needed by so you don't have come. Run in just as fast as we can. Shooter's gonna help come man, This is the Troubleshooter Show. Now Tom Martino. I Hello, I'm Tom Martino. Welcome to the show. Here to help you solve problems. Answerr question take canlace make your life a little easier? That's what we try to do each and every day. This are brought to you by Water Pros for water at

your Drinking Sinc. Don't buy at your kitchen Sinc. Don't buy bottled water ever again Fully install fourteen hundred bucks three oh three eight six two five five five four And plumb Line Services is with us too, speaking of water. Plumb Line of course, as the name implies, they do plumbing, but they do heat and cooling, electric drains. Home services. We call that

and Bob. The challenge in the home services business right now that I've heard, and I've been talking to some industry leaders, and the reason I've been talking about them is I'm always fascinated by keeping up with trends. I don't know why, but somebody told me that the trend has to be direct, and it is not good for service companies, but more a more direct model to consumers or a way to cut down on the trips to consumers' homes.

For example, let's talk HVAC. There's never been an easy model. I know price Fixer tried it and it kind of failed because people didn't know what to order, how to order. They always had to have a tech come anyway and make the corrections to the order. But Amazon and Google, as you probably know, have been experimenting. If they haven't done it, I mean, they have been trying to do a model where a consumer truly can go online and order a furnace or an ac. Now here's the problem.

First, do you need a furnace racing? You may not need one, right, so you order one? Why? I mean when, first of all, consumer doesn't know when they need a replacement, right, That's one problem right there. But then they're using artificial intelligence. I saw a demonstration.

Somebody wanted me to know what was going on, and there was a demonstration, and this demonstration showed a person answering questions and with a literally with a serial number and model of their unit, and questions where the AI could discern based on age symptoms, serial number, if they should the percentage of you should replace or not, and literally what that system by their zip code is costing them, and then what the new system literally right to the penny

will save them. It's fascinating. So so really they can make the choice without someone stepping in their home. Think about that. So they say we need you need one or this is what you'll say. So if you want to move forward, here's what you do. And then they say this, we will also send a tech once you order and pay to see if you

really do need it. I mean like there's a rare time these questions might not pan out, but you're talking to AI, they make an appointment, they have the equipment, and you get one visit to confirm and it's done. Then you go on. This is of course all right now in testing. And when I say testing, it's not even really testing. They don't really have people doing it right now. But when I say testing, maybe I mean just in the sky. They're just thinking about this, but they

have people pretending. So then you pick an installer who is on an app app Once you confirm, so you had a guy come and check and then who knows, he just goes around checking a final check. Now you have the installer, come and install it. Like Uber. You pick the day. You can get up in the morning and say I think I want to install it today. You don't have to make an appointment. You pick the guy. They already have your order number. That guy goes and get your

stuff and delivers and installs it. Now incredible. So it's like going to Amazon or Google or some other company and doing it all like that. Do you see that happening someday? You know, Artificial intelligence is fascinating to me, and we're always looking at ways we can implement it into our business. But and I don't want to be so naive to think that it won't work. It's a complicated business. Every great every great vision, every great business

in the world. Somebody said it wouldn't work, right. Someone wants to simplify this. The challenges I SA there is, as we talk about all the time. You can buy the best piece of equipment money will buy. If it's not installed properly, it won't function properly. It might be unsaved. No, right, you're vetting out, you know, you know, well, supposedly this app would be like an Uber. So they're going to vet out the suppliers and have national deals and they're going to vet out installers

obviously, just like you vet amount. That's what they say they'll do. Now again, none of this is actually happening, but it will, it will, it's it's it's probably the future of our industry. In fact, I believe direct to consumer. When I say direct, it's not really direct the people who run the app. It might be a big company, like a big consolidator, a big private equity that does this, and they use

all of their affiliates around the country to fulfill the orders. They might want a piece of both action personal, just like a gas stations phased in self service. They had full service and self service, then someone fully self service. Others stayed with the with the model, with the hybrid. So here's the other big challenge I see with that. And regardless of how good the technology is and how good the company is, people naturally are not proactive that

way. And you're you know, you're right, gonna you're right about even if they have because if they get up in their firm, business was seamless and they're gonna wait till a break, and if they get up and have no heat, they're not gonna go on an app and go through the questions and hope they can, although they could. But here's the deal. If

they there is a contingency for that. If they got up and they have no heat, they get on and they ask questions again and again, the AI tries to direct them toward the percentages of whether you should replace or not. And you guys do that. Everyone does it. I'm not saying that's a bad thing. You don't go out saying we're just gonna sell this person

new system no matter what. You never do that. I know you guys don't because you know that if you can make it work for someone and it doesn't cost them too much, they're gonna call you when they do need a replacement. That's correct, you know, if you're planting seeds, but the AI will skew toward should you replace, and if not, then the uber I call it this home services kind of app then would direct them to a

technician. So you have the technicians who come and confirm, you have technicians who come and fix, and you have technicians who come and install, and they're all on this app pre screen. Again, this is all a dream right now. But as you said, everyone will eventually have to change the way they do business. Bob, I never stepped foot in a store, never, never anymore, I hardly do either. Everything I want I get

delivered. And you know what, for those who are of the Church of climate change, and again, I'm not going to make fun of you, I just did by saying that. But if you are of that ilk, you know what. Shopping like I do, I'm not contributing to the carbon footprint. I believe that if we change our lifestyles and just start ordering stuff.

Now, there are those who will never do that. They want to go to a store, they want to touch, they want to feel, and obviously it's kind of cheating when you go to a guy who's paying the rent and paying the bricks and mortar and you touch and feel and then go buy online. That's kind of taking advantage of people. But they have to have another model for that too, like not everyone is going to buy without touching and feeling. Now, in the supermarket, it's easy, you go

and you know, Wheedies is Wheaties. It doesn't matter. You know, ketchup as ketchup. You just pick the brand you want. But when it comes to clothing, I don't know if that will ever happen, although usually people who shop clothing already know what they want or they like the design or something. Usually, and now you have a lot of these services that send it to you risk free. You have so many days to try them on

and send them back in the same box. But I believe in the future everything bricks and mortar for shopping is going to be almost a thing of the past, just like offices, just for people sitting there. Our whole lives are with technology. Our entire landscape is changing. Working at home will be the norm for the jobs that you can do at home. Right I believe you're going to see a doctor's visits once again, our nurse practitioners. I

believe you're going to see more virtual doctor's visits. I believe and again, this is all happening right now. It's not like I'm some big guru, right, I mean, I'm not a sage. These are happening all services. I can't think of anything that can't be done with a more efficient hybrid model. I don't know. I would agree with you. It's changed our business tremendously, especially since COVID. We're forced to change, you know, I think as bad as COVID was, it forced a lot of companies to

re evaluate how they operate their businesses. Exactly, Jackie, you want to talk about, Jackie, I was just I had an experience with somebody on your sleeves Brigade. Oh oh, who is it, Jackie? Have you called before? By the way, No, I'm not even in Colorado? Okay? Where are you? I'm in Arizona, okay. And who did you have an experience with? Michael van Elstein? Michael? Did he move? Did he move down there? He moved to Chusa on and he's honest

to god, I got to put that on the sleeves Brigade. So this man wasn't satisfied ripping people off in Colorado and moved away. But here's what's amazing to me. You move away, you have a chance to make things right, and what do you do? You end up doing the same crap? Well, five hundred dollars and what did he do? By the way, he's a mechanic and he it starts. I don't want the story to be too long, but it starts that he tries to get money from you

to buy the parts. That's right that I said I would buy it. He's a mobile mechanic right right right. And if people look at sles Brigade dot com and put in and you go to the left where the categories are, and you put down the miserable mechanics is the category you'll find Michael van Olstein? Does he still have the goatee there? And stuff? And then basically, here's what this guy does. He takes exactly what he did. Do you know we had people here who paid a man to pay twenty seven

hundred. Duncan paid nine hundred and forty, Dennis paid five point fifty. Masty paid twenty six hundred, James paid two thousand. I'm telling you some of the victims. Listen to this. Hernan Rodriguez paid seven grand, Jean paid twenty five hundred. This man took almost one hundred thousand dollars before leaving Colorado. How much do you take you for? Again? I feel lucky

at only five hundred. Right now, what phone number I want to get the latest information on this scumbag if you could help me out and then I'll warn others. What number is he using right now? Let me look it up here? Real okay? Thank you? Also, he advertises on Craigslist, and so I, well, of course that's you know, they should

call it scams list. Yeah. Well I went back to Craigslist and I made my own ad warning people about him, and I got two people that contacted me so already in Arizona. Yeah, yep, Oh my god, Hey, are you on next door? No, okay, that's a good app too for warning people about people. Would you like his number, then, yes, I would. I want to know if it's the same one we have. What is it? I thinks two four six one. Let me see which one I have on Slea's brigade. Hold on four one seven

one, hold on. Oh no, he's got a new number. Yeah, so he's been ripping people off again. Yeah, hey, Kelly, call him right now, call him if you can here. Let me give you that number again, or unless you I'll give it to her again. But oh my gosh, listen, let's try to put out the word and get your money. I mean, I don't think we will the guy,

the guy. There are just people that are liars and cheaters. By the way, people, if you know liars and cheaters and ripoffs, or if you have a problem, like like our caller, please let us know now. I want to make sure Kachina get her get get her number so we can get a hold of her if we need to, And then in case we can track this scumbag down and do me a favorite. Kachina, why don't you call the guy and say listen, you know we we'd like you to come on the air. I just want to see if he even answers

his phone. I'm Tom Martino three O three seven one three Talk Probit Energy. If you want solar and you want it done honestly from installation sales service. They do it all. They have systems that around twenty grand with battery backups after credits. That's probid Energy dot com. Go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're

content. Time for an insurance checkup free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three all three seven to seven to one help. You'll think you're his only customer. When you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two. Hi Tom Artino here three all three seven one three talk seven one three

A two five five. Bob logan with me from plumb Line Services. We're talking about direct to consumer models on a lot of stuff that I believe will happen in the near future. And I'd like to know your shopping habits if you can let us know. By the way, Kachina, when you called, did you call that number to see that? Sleeves answered, I did. It went straight to voicemail. So I left a message. What kind of message would you leave a guy like that? Just curious? I said

that I was in shopping for somebody to fix my car. Oh what a smart liar. That is wonderful. Three O three seven one three talk. That's good stuff. We employ every means possible, except illegal stuff, to try to grab these scumbags, so direct to consumer models. He's a mobile mechanic, and that that is one area where I don't want direct to consumer. I want to go to a mechanic, Bob. I'll tell you why

they have the diagnostics, the machines. I think that's one area. Now, buying the car is a different story, But fixing a car, what do you think, Well, I don't know if they could have truck mounted equipment diagnosis now, bait, wait a minute, I'm stupid here. I'm talking technology. What would prevent them from having every single bit of technology remoted to somewhere? In other words, you could literally have the sensors do by the sky. They could then in other words, I was just thinking,

wait a minute, maybe they can't have all the computers on board. They don't need them. They just need the sensors and the sensor array could send data to a central location that they subscribe to for all of these diagnostics, but then fixing it. Okay, that would be cool for diagnostics, So maybe that's the way to go. You have them come to your house, they do all of the diagnostics based on all of the equipment, either in

the cloud or in the van, then come up with the recommendations. And if you need parts in all of that, I don't think most subdivisions want people taking their cars apart in their driveways or whatever. So if then then you can make an appointment, pay for the parts up front on the app make an appointment, and then no downtime, right, now you go to a dealer or go to a place, they look at all everything you need, your car sitting there for a week, sometimes just waiting for parts.

But that could be a really efficient model. Wow. Yeah. Sometimes that's the most frustrating part is waiting to find out what no I know is wrong. Why I went to a body shop one time? First of all, they estimate it right. Let me pay for the parts right now, the ones you know I need. Let me pay for him, Let me pay for the paint. Let me pay for what I know I need. Okay, He's a well, a lot of times when you're take it apart, there's a zilli fine. Okay, but at least you got what you need

and you can be taking it apart when you order something. Fine. I understand there are some things hidden, but not much, not much. There's got to be more efficiency. People. Do you agree any suggestions my YouTube morons, you're usually pretty good at coming up with suggestions. What do you think? And my Facebook flunkies, humans have run the course, says Hellcat. He I will replace us all. I don't think. I'm not talking

about replacement. I'm talking about enhancement. Let's talk to Scott he has a warranty issue. Scott. What's going on with you? Hello, Scott? What's happening? By the way, I urge people get your problems out before they become big ones. At three to zero three are he's seven to one to three? Talk or leave us a message or call us at three h three Martina. When we're here, we'll pick right up. So what's going

on, Scott? So my girlfriend actually went out and bought her son a truck to replace the one that was wrecked back in decembery Now, she went out and bought her son. How olders her son? He's nineteen. Well, she's okaying for it. He's paying for it? No, I get it. She shopped with him, he helped him shop, Okay, And what happened. So we've had the truck for a little bit. When she when they purchased the truck, it had about a five to six inch lift

on it. What is the what is the truck? It's Chevy Silverado. What year twenty seventeen? And how many miles? Oh, that's good. I want to say eighty or ninety I believe Okay, go ahead, okay. So when she bought the truck, she wanted to make sure that she got the platinum extended warranty on it to help cover it. And then you said the truck had a lift on it. What do you mean, yes, lift, so it's raised up higher than a normal truck. Oh, the truck was lifted. I get it. I thought you meant like a

toature. Okay, truck was lifted. Got it? The lifted suspension. By the way, did that come from the factory? That way? It came from the dealership that she bought it through. Some somebody else had put this on after it left the factory. Okay, Okay, that's really important. And where did she buy it? I want to say McDonald vovo. Okay, So now what happened? And by the way, she bought an extended warranty with a ninety thousand mile truck. Not a good idea, but

she did, right, she bought one. Well, I could be wrong on the mile edge itself, to be honest. Okay, Well, it wouldn't. It wouldn't matter any I wouldn't buy an extended warranty on to use. Well, go ahead. What happened. Well, part of the reason she did is because she knows parts go out. But she also added the lift kit protection as well inside of the extended warranty. Knowing that a lot of warranty wait, so she specifically named an after market lift kit. I've

never even heard of a warranty that does that. How did she add the after market lift kit? That would be a question for the dealership. The dealership. I offered it when she was trying to buy it, and did it so it cost her extra to include the lift kit? Yes? It did? All right, hold on, we'll come back. This is very interesting, by the way, Scott, I have never heard of adding after market components to an extended warranty. What's the name of that warranty, by

the way, so I can look it up. I would have to speak to her to get that from me. Is she somewhere we can get these quick answers. I was actually going to see if I could get in touch with her to see if she'd be willing to talk. Yeah, see if she can. While we're taking this break three all three, seven, one, three, eight, two five five, I'd really love to see what we could do with that. Okay, Denverregen dot com compounded Semiglue Tide that's

the weight loss drug. Just two hundred and fifty bucks a month. You know people are paying twelve and fourteen hundred for the brand names and can't even get it these they have plentiful supplies of the compounded ingredient Denver Regen dot com. Go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free,

no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three all three seven to seven to one. Help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty to Hi, Tom Martine, you're a troubleshooter. I think eventually we should talk about buying cars in a different way.

The most antiquated system on Earth. Kathy's got a question for bob Logan a plumb line. Kathy, go ahead, I yeah, I have one of your refral list people that doesn't do what I need. Oh my gosh, who is it? Who is it? Fixit? Twenty four to seven. What did they not they're a good company. What did they not do? They don't do window wells. I've got a window well that won't drain. I've had two plus Oh my gosh, Well plumbline doesn't do windo wells,

do you, guys? I mean by window wells, you mean literally the basement window, right, the basement window. Well, yeah, I've got one, well, actually two, but the other one doesn't do it often that shows up, and I've found out that there's supposedly drain inside there that could be clobbed or something else. But the plumbo Okay, I see why you window wheels or they the one guy that told me what to do. I did what he told me, and I this last storm it filled up

again and flooded my basement. I see why you thought it might be a dream, Bob. That sounds like outside drainage to me, what do you think it is? Outside drainage? And that's not something we do as well. It's you know, like French strains, for example. We don't do French trains. Lest we had a good cut typically foundation repair company, or we hadthing like that. Well, hold on, no window okay, it's

not the window well itself. Then it's outside drainage well. The in the newer construction, and I say newer is you know within in the past many years there's a drainage system below the window well itself to remove the water rather than having the window well up with water. There's a there's a brain system. Is it a French strain? Is that or similar to a French train? So we have to figure out on our list who does French strains.

That's really what we're thinking about right now. And I'm going to put in French drains to see if I can get a hit on my referrals. No, no, seriously, that's what you need. That's why you called fix it and you called plumbline or we're asking plumbine because you think drainage, so you thought drains, right, I'm trying to call you guys because they yeah, no, no, I get it. No, no, I said, no, I know. So I am thinking, I don't we had

someone who did these French strains and I don't. I can't find them on here. I'm looking. I'm still looking French trains, you know. I'm going to ask Bob from L. E. M. Landscaping to call in if he's listening, or kachina give him a call. He might know people if he doesn't do it done mind floor? What deeke? Wait a minute? We called? He called on his own. Yes, Oh my god,

is this like magic? My little mental telepathy thinks Bob, I didn't even know you called when I said that, Bob, what do you think I know that? Well? Tom, I need to ask her a couple of questions. It's just a newer house or an old house two thousand and six. Okay, so you have little drains with rock in the bottom, right, supposedly you haven't, okay. So if there are all the new houses, a lot of them, put these strain pass in with rock up to them so the water will go in them. If if you don't have

that, that's what we need to put in there. And what you gotta do. You gotta dig down to the base, get the pipe out of there. And I don't know how to deep your grains are? I mean here, windowells. But here's something we do is done him a lot for new houses. So what's more to tell you with it? Southeast alat Oh, we do a lot of work out there. Okay. Yeah, I'm basically right by a Rapaho Connie Fairground. And by the way, Bob at L. E. M. Landscaping is a member of my referral list at

referral list dot com. He does great work. But I want to ask another question, Bob, can you repair it or do you have to install a new one? Well? At times, you know, if it's not draining, why don't you days for her? It's broke? And if they pass tied down there saying is solid is crushed. So I can't answer that question. We have to see what she has and probably have to dig it off a jain. If she could get me a couple of pictures looking down at me. All right, I'm going to give her. I'm going to

give her your company number here. L. E. M. Landscaping is three oh three five six four nine one zero four okay, and then Kitschina, make sure she gets that. I got to take a break. Three oh three seven one three talk seven one three eight two five five. Now, Scott, did you get a hold of your girlfriend? Oh? Thanksfully able to get her on the line with us. Okay, And what's your

name, Kelly? What's your name? My name is Kelly, Kelly, did you do you have actually something in writing that talks about this warranty covering the aftermarket lift kit? Yees? I do? Wow? Wow? Okay, good. What's the name of the warranty the well, the name of the warranty company is called Fidelity. Oh okay, uh huh, I've heard of him. Hold on and we'll come right back to you. Okay, thank you for being on three oh three seven one three eight two five five.

Go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance checkup free no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three all three seven seven one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two.

Hi Tom Martino here three all three seven one three talk seven one three eight two five five. So I was talking to Scott and his girlfriend. Uh, and we're talking about and this is Kelly I believe about this aftermarket warranty. So what's the problem, Kelly. So, I purchased the aftermarket warrantine because it was on a list of the truck was on a lift. I also purchased, on top of the Platinum extended warranty, the lift kick coverage

on the truck it turned it. I bought this on December second. I have not made any modifications to the truck and other than the one that was on it already, right, I didn't make that modification, So you didn't make it. I got you. I got you so and the dealer that sold it to is the one that sold you the Fidelity extended warranty exactly. And the wheels on the truck are the original wheels that came with the truck.

Well, it turns out that the transmission went out in this truck, and so I took it to my mechanic and when we submitted the claim to have the transmission replaced, Fidelity came out and they ultimately denied the claim for the transmission. And the reason why they denied the claim was because the wheels are point a out of their specs and I see the wheel or the tire the wheels. The rims, and those rims were on the truck. Are they factory rims? No, no, they're after market there, after market

rims that were all okay, they see they they snuck this in. I can see what they're doing. They didn't cover the rims. The only aftermarket stuff they'll cover is stuff named in the policy. You didn't have the rims named. And if you're claiming the rims are part of the lift kit, it's not going to work. Is that what you're trying to do? No, no, no, no, no, no no no. They're denying the trans they're denying the transmission. Uh work because they say that the wheels.

No, I get no, I get that. I get that. So they're saying that your truck, your truck was out of spec. I get it. I get it. Not because of the lift kit, but because of the wheels. Right. And it's now now let me explain why I said the wheels were not covered. Because in a warranty, if a covered part causes the failure of an covered part, then it's covered. If an uncovered part causes the failure of a covered part, it is not covered.

And if a covered part, it just it's just they have to be covered, whether to cause it or to be or to be repaired by it. So because they're saying an uncovered spec, an uncovered part caused the failure of your transmission, they're not covering the transmission. But what I want to know is this, since then, that means literally that that truck did not

have coverage for that from the beginning. Well, actually, I submitted a warranty claim back in January because it needed new ball joints, and they actually covered the ball joints. That's bad. I wish they hadn't, because then I would have made an argument for a full refund of the warranty that shows that this is good ahead. This is what they're saying now, is that I don't have that. They can't tell me exactly if I still have a warranty or if I don't have a warranty, if I'm covered or I'm not.

You will not be covered for anything having to do with anything rolling on the ground. You won't be covered for transfer cases, transmissions. You shouldn't have been covered. Maybe the ball joints you would have been covered for. You're probably not going to be covered for anything that the wheels affect anything. If I were you, I here's what I would do. I would go to the dealer and I'd say to the dealer, what's that. I've already gone to the dealer, and in fact they but you didn't hear what I

was going to say. I didn't say, just go to the dealer. I would go to the dealer specifically saying this, you breached your contract with me because you offered me this knowing or should have known, this truck would not have been covered. I wouldn't have known that. You're the only one that could have known that. So you sold me the truck, charged me for a warranty, and then it's a warranty that can't be used on many

of the components. Therefore, I want a refund of the warranty. That's the best I'm going to do. We're never going to get him to cover the transmission. We probably can get you a refund. They did they as a courtesy to me. They are fixing the they are doing the transmission, but then my extended warranty after that will not basically cover anything. Well, how much hold on? How much is the transmission repair? H and what did you pay for the warranty? I actually don't have that dollar. Here's

what I'm thinking, Kelly. You're ahead because the only thing you could have demanded is a refund. They're actually paying you more than that, plus they did to ball Joints in January. I know you don't want to hear this, but you'd better call it good. You're ahead of the game, and I don't think I can do any better for you. Go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until

you're contenth time for an insurance checkup free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three all three seven to seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two news need advice? Who you don't have? Come running as fast as we can.

Shooter's gonna help coming man. This is the trouble Shooter Show. No Tom Martinez, Hi Tom Martino, Your trouble Shooter three all three seven one three talk three all three seven one three eight two five five give us a call. We have lines up and we have Bob Bob Logan with us from Plumbline Services as well, and we're here to help you solve problems, answer questions, take complaints, make your life a little easier. Uh. This

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they call it. Renew Home Innovations dot Com. Two or three days to do it and listen to this like seventy two months to pay with no interest. Wow. Renew Home Innovations dot Com three h three nine are four to two thousand. Bill has an issue with Chase Bank and then whatever's on your mind. People, But these extended warranties. A word about this extended warranty from the previous caller of last Hour and Bob was talking to me about that, and he says, you know, when you think about this, that

company was a stand up company. McDonald Volvo sold her a vehicle. Now, granted, they sold her an extended warranty that could not be used technically in certain components because the wheels were out of spec. So they sold her something she couldn't use, except they did do ball joints for her in January.

Now she needs transmission repairs of sixty five hundred bucks, and a dealer said they'll take care of it now, Bob, the way I look at this, she's getting sixty five hundred there and maybe a couple grand for the ball joints. So let's say eighty five hundred dollars in services for a bumb warranty. The most I would have done is get a refund for the bum warranty. Because people don't understand this. If they sell you a warranty you

can't use, they're not obligating themselves to fix something. They're obligating themselves to give your money back for what you bought that you can't use. Now, if you make the argument, well, I wouldn't have bought the truck if I knew that, well, then that's a whole can of worms and a lawsuit and it's just not even worth it. But if I was to go to them and ask for three grand for the warranty back, she's already getting

eighty five hundred bucks. I think she was made whole. And then somewhat about you, Yeah, I agree the fact that they I don't think they've maliciously sold her a warranty. That obviously right. And to your point, they didn't have to cover the transmission. I thought as to stand up, okay, and I believe that's the point. Did you were you treated fairly?

There are so many people want that want to go beyond fairness, especially with a would it could have should have problems like they should have or they could have or they would have or what if problems? What if it killed me? What if my child was injured for life? Or what if I'm talking about like we're a pharmacist, maybe gives you the wrong drug by mistake. This has happened in the past people, or where a doctor misdiagnoses something. Yes, even if it could have killed you, may have killed you

and you would have been devastated. You were not if it was caught. You can't be paid on what ifs? You can't deputy doc? How many times has this happened in malpractice? Where people want to be there, they're pissed off because of what could have happened? Have you you've heard of that? Right? Well, not something it really isn't what could have happened? Tom, It's only when something does happen, right, that's right. But

I'm saying for consumers and patients sometimes they don't understand that. They don't they don't understand sometimes what the it's what how shall I put it? There's certain complications that arise that are not malpractice, and that's right, understand And and I think in your field, Obgun and probably as I read it was one of the highest categories of malpractice. It's lost. It's second only to neurosurgeons. And and that's because if a baby is not born perfectly, they always

look for the reason and it's not always the doctor exactly. And that's why we have to keep records on infants for eighteen years. Don't believe it or not? What have you? Well? Okay, have have doctors been haunted like when a kid's ten or eleven? Yeah, it's not very common, but it does happen. There's got to be a statute of limitation. Though, yeah, it's eighteen years what holy crap. So anyway, the point I'm making is what it could have, should have or what if scenarios don't

make it? And I can see this woman now pissed off, because here's what her argument is. Even though they're fixing the transmission, even though they did ball joints. Now, I may not have a warranty anymore, but if you only paid three grand for the warranty and you got eighty five hundred dollars worth of goods and services, and then here's what some people are thinking, especially my YouTube warns. My Facebook flunky is my onliners, because they're

the most unreasonable people in the world. Not all of you, but you know what I'm talking about. They're saying this, but they did not live up to the contract agreed. So let's call it breach of contract. The dealer breached its contract and its duty to the consumer. Okay, let's say that's right. Okay, So now we have to go to what damages? What are the damages if I sell you a warranty for three grand and it's useless. What are the damages? You don't get emotional trauma? What do

you get? What are you doing? That's exactly right, But she's already gotten about eighty five hundred. So do you see, even though it is a breach, there are no damages. It's just like if someone broke into your home and straightened it up and cleaned it, not really breaking and entering would have still been a crime. But what I'm saying is when there is no damage, you may have breached, but breach with no damage even malpractice

with no damage. There have been malpractices where a doctor should have caught the tumor. Now why would I say there's no damage, Because even if a year later it was discovered and the person says, oh my god, I have cancer, it's technically malpracticed that doctor didn't catch it. But what are the damages if the tumor is exactly the same as it was the year before? Well, bet tom, that's the whole point of contention, whether or

not earlier treatment would have affected the outcome exactly. But sometimes there are cases where doctors have done something wrong but it did not cost the patient anything. In fact, I'll bet you malpractice attorneys excuse me, insurance companies would argue that the patient was better off not they had another year of worry free life. No, seriously, there are all kinds of crazy. I mean I've seen, not seen. I've heard of malpractice attorneys, excuse me, defending

malpractice or defending doctors. I've heard of these insurance companies having attorneys who argue that it actually made them better the defense whatever the doctor did. Interesting, I mean, it's crazy. Anyway, Bill, what's going on with you? Bill? Welcome? Tell me how you do it. What happened with me is I've been with Chase Banker about ten years. Okay, in late late in November early just saimber, I started getting some notes from Chase fraud

that people were making purchases off my cards that I wasn't aware of. That could be a fraud, that could be a scam unto itself. Yes, But what's happened is I've been to They've given me, like from the Center Toe just recently, about five different cards. Part of what I was doing, is it a debit or credit card? Debit card? Okay, and they've given you five different cards? Yes. Now, this is because Chase says you were a victim of fraud. I'm assuming that they're not doing it

along with ads. No, no, no, okay, tell me the whole story. Then let me hear it. Well, how did you find out it was fraudulent? Did you get a phone call or a letter or an email I got, I got a I got a message from from case fraud letting me know, asking me about this. And when I told them there was not more. What did they ask about specifically a specific charge? Yes, they said, this is this is here's how it usually goes. This is chase fraud detection and we're just calling to find out if you just

charge this amount at this merchant. Please reply, okay. Is that what they did? Yes? Okay? And then you said no, I did not make the purchase. Yes. And then so then they sent you a card, so they were sending me new cards then okay. And it's happened this same scenario where they call and ask about a charge and you said I don't recognize it. That same scenario has happened five or six times, oh multiple times. Okay, So what's tell me what's happening now? Why the

call? But the call is because of this this got really bad in late December January to where somebody moved all my money from my savings to checking. I didn't do it, and they basically, here's me a lion to them. I was talking to front about this. Also in in January, there was about eighteen hundred dollars. No, wait a minute, they moved all of your money from your checking to your savings. No, from yeah,

from savings to joh, I'm sorry, savings to checking my phone? Okay, And I suspect the reason they did that, if it truly is a fraud, which I don't think it is. If if your money was moved from savings to checking, presumably because they have access to your debit card, they would then take the money out for themselves. Is that what they did? Yeah? How much did you lose? How much did you actually lose? About between the money that was moved and all these charges not moved?

No, no, not moved. I want to know when they moved the money from savings to checking. There's got to be a reason for it. Did they take cash out? I don't have to answer that. I'm assuming you mean the person that did the moving money without I approve them. Yeah, I couldn't. I'm my guess, Well, are you missing money from your account? Sir? Oh yeah, Oh yeah, I'm missing about five thousand dollars between all the purchases they've made. Okay, you're not sure of

any of the Okay, you're saying purchases. So maybe they didn't take cash, but they took they made purchases. Now, is the reason they transferred the money from savings to checking? Is so they could use your debit card? Oh? Yes, without a doubt. And what the what they were doing? You know, like you go to King Soopers and you go to to check and you plug them in that way. I don't do that anymore

because my understanding is that they're reading them that way King Toopers. First of all, you should never use a debit card, that's the first thing ever. You should only use a credit card. And in that way, they don't have access to your bank account. I don't know how anyone got access to your Chase log in. They would have to have your Chase log in and possibly Now do you have an online account? Yes? I mean I haven't. I have an account? Is Chase right now? Yes? No?

What I'm asking you is prior to this fraud. Did you have an account that you could log into online just the normal was yes, just by normal accounts. I understand that. But you were able to go in and log into Chase. Yes. And when you logged into Chase you could see both your savings account and your checking account, and you were able to move money if you wanted to. Yeah, but someone got your login somehow?

Yes. Uh oh, and see they moved on the twenty fourth of January, they moved all the money over from savings to checking about five grand, okay. And then in December. Wait, you said from checking? You mean from savings to checking? Right? Yes, okay, yes, savings, and then they started making purchases. So is Chase holding your response? Hey, by the way, I forgot Shannon, did I take the fifteen Oh my goodness, hold on, sir, hold on, I We're going

to come right back. I don't understand what the hell's going on and why Chase didn't just shut the account down. More on that coming up. Go with a sure thing Denver's Best roofer Excel roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation in comparison call Compass insurance paying too much your coverage at dozens of insurance

companies find out now three all three seven to seven to one help. You'll think you're his only customer when you choose Frank durand the real estate man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two. Hey Tom Martino here three O three seven to one three talk seven one three eight two five five waterpros dot net. They can do a

whole house condition assisting for around thirty five hundred for Forever chemicals. They even have a filter for twelve hundred bucks for the whole house for Forever chemicals. Check them out three oh three eight sixty two five five five four and here here's the deal. I believe that with plumbing, Bob Bob Logan's with plumb line services or real quick issue here with plumb line services and water and plumbing. Right now, we have what's called a slow season for everyone in the

HVAC business. But what about plumbing? I what causes plumbing season? In other words, when are their deals in plumbing or is plumbing pretty steady? You know? Plumbing? Plumbing is probably our most consistent department because if there's a leak, no one's waiting right exactly, and people use their water year round. Now, once the UH, once your irrigation systems kick on and the municipalities start increasing water pressure and things like that, then you could have

some problems. So we'll see a spike and then UH and then summer projects will cause that. But for the most part, plumbing is really consistent, Electrical is fairly consistent. And but yeah, with furnace and air conditioning systems, the weather places is such a huge factor. Here's what I No one will put off a water leak, no one. Everyone will put off other things. They'll put them off, even electrical issues. It's amazing to me

how they'll dodge certain outlets or light switches. It's amazing. They just put it off and put it off. And you guys used to have that, I think, pretty easy way to do it. You had the guys come out and estimate and stuff. I don't know what you're doing now for electrical. So if someone has an electrical issue and they're afraid, I mean, is there a way they can get an idea first? Yeah? I mean

we we we actually have a tremendous offer going on right now. It's a twenty one dollar whole home inspection of electrical of electrical So if someone has a problem, that's the thing to do, right And and you know, I mean if we got to dig into the walls and there's other charges, most of the time you can tell, right, I mean, we're going to bring to your attention, you know, unsafe really unsafe issues. And that's really when just twenty one, honest to god, the whole electric And then

you give me a list of what I need exactly or not need? Right, do you always find something? Not always? But give me an idea of what you may find, Like like what about a loose connections in the panel, those connections in the panel or people you know people, But is that covered by the twenty one or is that extra? It depends if it's a real simple you know, tightening or something like that. But again,

if we get got to have to go into a tracing or diagnosis. But most people, you know, they think it's normal for breakers to trip. It's not normal for breakers. Now, of course, if you breakers are trip, there's a problem. There's a problem. If you've got an outlet that's not working, or a life that's loose, or war. It could be it could be simple, but it could also be a safety issue. So there's twenty one bucks, man, I didn't know that plumbline services dot

Com three h three five A six, ten eighty six. I mean for twenty one bucks, I think I spent that on a couple of coffees the other day. We can't even really, you know, cover the cost of ruling a truck out. But you're but you look at it's all about getting a sticker in the house of are whole goal on any single call. I don't care for charging twenty dollars or twenty one thousand customer. We want to win a client car. Of course. Of course, Hey, so Bill,

this thing with chase, Okay, this bothers me a lot. Man. You have a debit card, you kept getting notified about fraudulent charges, they kept sending you a new card. Then someone moved your money from savings to checking and then what where does it stand now? The fact that the money vision chase ows me between all the fraudulent non chase ATM with jobs and that kind of thing that happened. There's about four or five thousand dollars between

saving between the what the saving the checking? Now do they acknowledge that it's their problem? Or are they saying, see, I don't know what are they saying? Basically? When I talked to fraud initially because of the because Fraud sent me sent me the information, do they not believe it's fraud? Yeah? Did they think you're lying? Yes? They do. They think there's somebody that I know there was involved. Well, hold on, do

they think so? But here's what I want to know. If someone you know was involved and you don't know about it, would they still hold you responsible? That's what they're doing now. No, But are they They're not saying you did it intentionally. They're saying you were negligent with your information. Is that what they're saying? I hadn't thought about it, but that's a possibility. Yes, okay, So what are you doing about it right now? Well? I had I had talked to a lady and Fraud. I

had talked to Fraud. Praude told me because I was out of luck. Did I just lost sell them money? My thought? I had talked to a lady and they're executive office as her name is case or Jadge and I never got to talk to her. She left me a message, but I called called those people up and tell them what was going on, And basically they told me, during our review, we found the errors on our part, we restrictedly decline your request for compensation. So wait, what errors did

they find on their part? We didn't we found the errors on They said, we found no errors on our No errors. Oh yes, and see, I've got what I have. Here are the the trainouts I have from the local Chase bank about what was happening then. And there's one and just bear with me for one second. It's in me because this is all over the place. It says non Chase ATM withdrawal note Manchi Europe two hundred one dollars thirty six cents. Another one for two sixty six sixty eight. Uh,

anotherland fail. I kind of do Listen. I don't think you did it intentionally, but I agree with them that it is someone you know it could be. But I did that is I don't how would I find out? What would I do? Then? Well, where they made the ATM withdrawals, there's there's cameras you could request. You could request the video. See I don't know what note machi it's a note machi, m A C HI, then neuro eu r O and then what does that mean? I

don't know. That's what I'm timesing. Okay, what are you looking at right now when you're reading that stuff? What are you looking at? Some print out to Chase gave me? Can you send them to Kay? Can you? Can you show us those? I can? Just second, I don't hold on, let me take this break. I listen. Bill. There's also the Consumer Finance Protection Bureau, and they look into cases like this. Are you online often? But if I've done was? I don't know

if this will ASTs your question? Now? Are you online? Can you go to the Consumer Finance Protection Bureau? Yes? I can. Okay, Here's what I want you to do Consumer Finance dot Gov. On the top right corner, there's a link that says submit a complaint. I want you to do that too. But hold on, we got more coming up. Three oh three seven to one, three eight, two five five. Go with a sure thing Denver's Best roofer Excel roofing dot com. You don't pay

a cent until you're content. Time for an insurance check up free, no obligation in comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three all three seven seven to one help. You'll think you're his only customer when you choose Frank durand the real estate man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two. Hi Tom Martine, your troubleshooter three all three seven one three talk

three oh three seven one three eight two five five. Well, you know, here's the thing. If you have people getting access to your account, it could be your problem. And it's possible the bank is not at fault if they did nothing wrong. It is possible. People need to know this. So what you have to do is just protect yourself. One is, go over charges. Use a credit card, not a debit card. Debit

cards are a key to your bank account. In fact, every check you write is a key to your bank account, every single check you write, every I mean, it is amazing to me how easy it is for people to get access to your bank account in this day and age. They don't ask for permission. Did you know that? Did you know that you can basically hand a check to someone and they can immediately get access to your account

with an ACCH and no one asked permission about anything. Ever, Now, if you say I didn't make that transfer, is that they are responsible for achs because they're supposed to check them. So they take the risk on that, But they don't take the risk on online access to your account. They do not, and they don't take the risk for pin numbers being used at ATMs. Bill, How would someone get your pin number for an ATM? I don't know, I really well. The only way they could is through

you, either on a skimmer. That would be their problem. But you need to investigate. Pin numbers are a way of shifting responsibility to the consumer. Let me ask you a question. Yeah, I've never been Yes, I've used the ATM like just like anybody else has. Although the chase they have a thing where you tap it and I do that. Now, I don't know. That's good. That's a good that's good, good good.

No, that's and when I put there's nobody around when I put the number in, if there's somebody there, I make sure that they're for a back that they Yeah, I'm talking about a skimmer on the actual ATM machine. But no, no, I just look, they're rare. They are rare. I don't think anyone did a skimmer, by the way, But in Case they did, because like I was in late December, it was like fifty year or thirty there, that kind of thing, and they'd let me

know and they would decline it and then I kept the money. But in January it got like there was of a period of three or four days, and I think this is all europe stuff. The reason I read that to you was because, like I said, it's a non case ATM withdrawal note mac guy eu r O until one thirty six and some other amounts. But and see around that time, I was getting some calls from some international numbers, and I said, what the heck's going on here? But you had

given me some I didn't have a pen worked in. You'd given me a consumer protection subsidy. Yeah, because they will look into it, but I'm gonna tell you, uh, they probably won't do anything if Case did absolutely nothing wrong. What they might do, though, is look at the videos from the other places. Here's what here's the place is, it's go online to Consumer Finance dot gov. We have found them to be pretty responsible when

it comes to answering consumer complaints. And on the top right hand corner there's a link consumer finance dot gov three oh three seven one three talk seven one three eight two five five Monty, what's going on? Yeah, there's an abandon car and it's one that I kind of like to collect. It's aw O SAB ninety seven nine thousand, and the license places are off of it. It's been that way for at least a week, and I noticed the person has a lot of hang on, hang on. I know you want

to see what you can do to get it. If it's a truly abandoned it might not be that difficult. Hold on and I'll give you some insights. Right after this, go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three all three,

seven to seven to one help. You'll think you're his only customer When you choose Frank durand the Real Estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Hey Tom Martino here three O three seven one three talks seven one three eight two five five Monty. There are tricky ways to take possession of a car like that. First and foremost, does it have a play no place of gun? And is it on a public street? Yes? And why hasn't it been towed

by the city. That's a good question because it's got to share tickets on for street sweeping and no plates. And I think I feel like it's only a matter of time where they come get it. Okay. Now there are people got a trailer hook on the back, so look like somebody who's hallowing at U haul and just took the U haul and just abandoned the car. Okay, So is it a piece of crap? No? But I like those type of cars, I think, you know I which Okay? What is it? What is it? Tell me the making money? It's a

nineteen ninety seven saw nine thousand arrow turbos. Okay, and I've got a couple of those myself. All right. Now here's the thing. If you have a vent, can you see the VIN number? Yeah, I've got the I was able to reach inside the car because the jarviside window is Hey, did you do then, did you do a VEN number search to see who owns it or where it was last registered. I've got the guy's name who is last who is last registered, and I've been trying to contact him.

But hey, okay, good, good, so far, so good. When where was it last registered? It was registered? To be seen? The VEN number registered three thirty one. No, that's expiration three thirty one twenty twenty four. Okay, hold on, hold on, So it's not expired yet. As far as the registration, no, I guess I think that the thirty day expiration is supposed to as fire three five What that's

a missions No, No, I'm talking about the registration. It was last registered, it says three thirty one twenty twenty four is when it Okay, so it was last registered a year ago, so it's not I mean, it's somebody renewed it in March and it doesn't even expire. Well, it did expire, I mean it expired, just expired just now, right, Okay, great, God is right. Okay, that's good to know.

Two, So there is a way to do this, and that is you could notify the city and go to where they take it over, and that person's going to want to liquidate it for storage and damages, and then you can buy it from them. It's because no one else will know about it. Most likely. Hold on and I'll go over it a little more. Coming back. I'm Tom Martine. Get your calls in people three all three seven to one to three talk. Go with a sure thing Denver's Best roofer

Excel Roofing dot You don't pay a cent until you're content. Leave time for an insurance check up free no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three oh three seven seven one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two Ripped News. You need advice who you don't have?

Run anxiousness as we can. Shooter's gonna help. Come man, This is the Troubleshooter Show. No Tom Martino, Hello Tom Martino here, Welcome to the show. Three oh three seven one three talks seven to one, three eight, two, five five. Welcome. We are here to help you solve problems, answer questions, take complaints, make your life a little easier, as we do every single day. This hour brought to you by Frank durand the real estateman dot com. God. I love talking about my

sponsors. I know them all. Yep, yep, I mean I know them and Frank I've known for thirty years in the business. He will give you a market analysis of your home to tell you what it will sell for, no matter how uncertain the market gets. He takes into consideration all of the elements like interest rates, comparables, neighborhoods, price ranges, and everything and tells you what that house will sell for. Frank Duran, the real

estate man, no obligation to list ever call him for information. Three oh three nine two zero, sixteen twenty two. Speaking of people, I know Bob Logan Plumbline Services. Known him for years and years. Bob, we had a question on water pressure. How important is getting a regulator valve? He says. He suspects he has high water pressure, so I need to know about water pressure. It's pretty damn important. It's extremely important. I mean for everything you have. You know the analogy we use. It's a

lot like blood pressure. If your blood pressure is high, your body can maintain it for a short period of time, and then stuff is it's going to deteriorate. Everything, isn't it eventually? Exactly wash, washing, your water heater, your pipes, everything, and so you know, the recommendation is that your water pressure is somewhere around seventy pounds per square engine. Does everyone need a regulator or does the city regulate? Well, this city does

their own regulation, but they don't they don't regulate it. So you need a pressure regulating valves every house pressure in your house. Yes, okay, so if I have one, I'm good. And do they deteriorate? They do, They'll they'll break, they'll deteriorate. And so if you're checking your water pressure, if it's above seventy five, then chances are that thing's not

working. It's not regulating the way it's supposed to. Now seventy five is a good for everyone, Then how do you can you measure it on your own? You can't. And you can go down to you know, home depot and pick up a gauge and just hook it up the faucets, usually the screw on like an outside faucet, or you can't do it in your water heater. I wouldn't recommend that unless you're a plumber though, because sometimes it's bounces, stuck and open and break and but you do it on a

foster. But anyway, just do it in you above seventy five not good. If if it spikes above seventy five, then that that means you're pressure regulating valve probably isn't working because you can adjust it up and down. But if it's can you adjust the one in my house, like the one I have right now in my house? Can that be adjusted? It can be adjusted. They all can be. How are they adjusted by with a screw?

It's yeah, depending on the model, it's typically a screw. Have you guys ever found amount of adjustment or do you find it mostly just bad or good? Yeah? Sometimes they're out of adjustment. Like someone says, my water pressure just seems a little bit high. We can adjust it up or you know, most people don't want to adjust it down. People love high water pressure. I love high water pressure. I want my show. Okay, but but when you hi, you should never have it more not

above seventy five. Okay, maybe it's above seventy five. Then in fact, a lot of warranties on appliances, we'll say within their warranty that if it's above seventy five psi' it can voyage a warranty. Okay, Wow, Bob, every time you come here, I learned something. I know it's hard to believe because I know so much, but I do learn YouTube Moron's no comments. Hey, I want to give a shout out to a lifelong listener of yours, a friend of mine, a Carol Carney. Carol Karney,

I'm sure she's Karen today. She loves your show, and I told her i'd give her a shout out next time I'm on the show. Hello, Carol, thank you for being a lifelong listener. Now, by the way, somebody said here on YouTube that Ken Moon Ken Moon around the house. He's been around for years. Where's Ken doing his show? Now?

Does I mean I'm sounding so stupid? Kachina or Dragon? Is he's still on iHeart stations anywhere he's not with us, so I don't I can't say if he's on an other iHeart station, but he's just okay with us anymore. He's a good guy. He recommends fifty to sixty pounds PSI why would he do that? I mean, you're saying that's fine, that's that's fine, that's goodly too low? What's too low? Well? Too low is when what do you think is too low? Though for most things typically you

know, below fifty. You don't want to be below fifty. It does no harm to be below fifty. But people are going to get frustrated if there if the water's not coming out of their faucets or their shower heads, and you know, if you're below fifty, it's going to be trinkling out. And ah, so thank you. He told us that Ken is on KRGO in the Springs. Thank you for that. That's our We have our show running there from ten to noon down there as well. Good Bob,

I'm sorry, can no, that's fine. You know, most of our plumbers are going to set it right around seventy sixty five to seventy to start with, to see if a homeowner likes that. But but yeah, I mean you can just but most people like the extra water pressure if you can get it, just don't again, you don't want it above seventy five. All right, Now getting a car that's abandoned is oh wait, wait, let's go to Dean first. Dean, you have a comment on water pressure.

As long as we were talking about that, then I'm going to go back to Monty and anyone who wants to call us three oh three seven to one three talk. Remember that's seven one three eight two five five. You can also throw call three oh three Martino and get right through or leave a message. If we're not here, we'll get back to you. That's three oh three six two seven eight four six six. Dean, what's your comment on water pressure? Good? Mary, I live in Aura, over Alaura.

My house does not have a PrV. If you don't have one at all, No, lot of a lot of older homes do not have them. No. No. And my background I was a pipe better, so I'm pretty familiar with this kind of stuff. Good. I've got forty pounds on a good day coming in. Oh wow, Now, hold on, this is a good question. Can you boost that or can you only adjust it down? You can't lift your pressure, can you? You'd have to put in a tank and all that crap. Right, Yeah, you can

put in a pressure tank. And again this is where you get into some technical things that I don't know much about time. Right. I know people that are on wells, for example, have a pressure tank, so you can't you can't boost the water pressure. Uh, Dean, do you know if you can boost it? Well, just like a fire truck when a fire truck comes up and they want to put out a fire and they tie into a hydrant that's got seventy pounds or so and they need a hunt one

hundred or one hundred and twenty. Both fire trucks have pumps on them. Yeah, and of course, and that's how they increase the pressure. Yeah, I can. I can put a pump at my house and pump out of the deal I mean out of the main set to boost my pressure. Okay, but then I'm having to pay extra electricity gets myself up to a normal pressure. No, I get it. Yeah. And I had in fact, Uh, there was a aura water across the street turning turning some

water back on for somebody that had some problems. And I walked over this last week and I asked him that. He said, hey, yeah, he was going to test my water real quick. And I said, I think I got a little pressure. Well, I think I already know because I got gauges of my own. And he came over and he looked at He put a good gauge, a good high grade, high high quality grage on it in forty pounds, and he looked at it and said, wow,

that's a little low. Yeah, and he said and he looked in the pit, and he was looking and he knows I don't have a PrV here because it's an old house. He looked down in the pit to see if the if the valve was turned all the way on, you know, from the street, and it was. It's fully open. So I've asked the city to come out to verify this low pressure. And now what am I going to do about it? To get it up to seventy When I turned my sprinkler systems on, I just got to trickle out of those things.

You know, they used to spray ten, ten or twelve feet. Now they might stray four or five feet. Yeah. And typically the municipalities will will raise the pressure from their side during irrigation seasons. So during the summer seasons when everybody's using their sprinkler systems, they'll they'll boost it up from their side, and again that's where we see a lot of problems because then

the push gets too high ends in the homes. Here's the question. I'm I'm paying the same amount, and I know that that a roar in the newer areas has eighty pounds, but I'm paying the same pounds. I'm paying the same price for forty pside water as somebody on the other side. It's got eighty PSI yeah, but you're you're not paying for pressure, you paying for volume. So it's you're going to pay a fair price for what you use, whether it's forty or eighty. The meters aren't running on pressure,

they're running on volume. That I know. I understand that, but I'm still fann for some quality. No. I understand you're saying, hey, I'm not getting the quality service. But they can argue you are getting the water. But I know what you're saying, and there's not much you can do about it because it's a municipality, and in order to show negligence you

would have to show they don't have normal procedures in place. Dean, thanks for the discussion, and again Monty, I found a way you can take possession of this car hold on. Okay, tell him that Kachina, Tony. Another quick comment on water pressure, Go ahead, Tony. Yeah, I just had a question. I've got a house built back in nineteen fifty three? What kind of what should my water pressure be at? With the older plumbing in that house? I mean, does it matter how old the

house is? Bob, you do have copper plumbing, right? Yes? Do does plumbing get old? I want to ask that does copper doesn't get older? Well? It because the mineralization and calcium, and it could it could, yes and so but but yeah, if you know again, sixty five seventy is a normal water pressure. You know what you have, Tony. I got a combination of copper in that peck doing Okay, pex is good? Do you know what pressure though you're running? I have no idea.

I don't even know if I have a pressure gauge on the house. Yeah, but you can check your pressure. Go to home depot, get something and check it. But Bob is saying about sixty. But but you can go all the way up to eighty. Now again, you know, the more pressure, the more pressure, right, But you never want to be above eighty according to Bob, and also you want to make sure you're plumbing doesn't I mean, how do you tell of the leak is when you

check a plumbing when you do your plumbing inspections? Is there a way to check for leaks there? There really isn't. I mean, you either have a leak or you don't have Wait a minute, you can't do some kind of pressure check or I don't know. Like when you build a house, you you but that has to be a the pipes have to be abandoned for that right as far as water evacuated. I mean, but again if there, I mean, you can't. You're not going to increase the pressure within

the pipes to do any kind of a test. If the either you have a leak or you don't have a leak, that's really there's no way to know. There's no way to know. And so if you if you don't have a leak, then then you're good. Let me tell you something. Your pipes are seven years old, so are mine, and so far I don't have any leaks, sir. But again, just like high just like high blood pressure, if you don't address high blood pressure, you're gonna have

problems. Water pressure is the same way. If you don't arrest high water pressure you're gonna have Tony, Tony, do you notice a problem with pressure or not? No? No, I don't really have as okay with pressure in my house. I just didn't know if too much was a bad well, too much let's put it this way. Yeah, for sure it does, but I'm not sure just because it's old. If it was old and you have bad water, it could definitely be, you know what I'm saying.

But if you're if it's old and you have normal water that didn't calcify or deposit minerals, then it would be it could be you could have a pinhole somewhere from the deterioration. Okay, so Manty I did come up with that process for getting a car. I have to take this though, and then we'll talk about it more. Three oh three seven to one three talk. Compass Insurance Group is still doing insurance checkups. Make sure you're not over

or under insured paying too much. That's three oh three nine nine six nine thousand, go with a sure thing Denver's Best roof of excel roof dot com. You don't pay a cent until you're content. Time for an insurance check up free no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three all three seven to seven

to one help. You'll think you're his only customer when you choose Frank durand the real estate man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two. Hi Tom Martine, here Monty. So if you want to take possession of a car, there is a way to do that. Let me figure it out here like I have it written

down. Okay, you ready? Yeah, all right. The first thing you do is you got the vehicle, you need to notify law enforcement to get it towed or call the TOE company directly that works with the city. You can call the city and ask them. You don't even have to ask the city to have it done. They're under contract to do it and they would love to do it. You can even tell the TOE company that this has abandoned and that it hasn't expired registration and that you'll eventually want to buy

it. The TOE operator must conduct a record search to try to find the owner and contact them. If they do not respond, then they because the owner will have first rights if they don't respond you. They doesn't have to be a bid, it doesn't have to be a public auction, which surprises me. You can apply for title and you can complete the title registration and submit it along with the fee and take possession after paying all the storage and in pound fee fees. So it's not as difficult as I thought. So

you start with those people, start with getting a towed somewhere. Now I'm not telling you someone might not come in and also want that car. I don't know if there are people that patrol these impound yards for unclaimed vehicles. I really don't know that, but if they did, it would be legal

and you could be one of them. So I should to first think about call in law enforcement or just call the city tow If I knew who the toe company was that's under contract to tow vehicles eye content, then directly then you don't have any red tape at all. That's what I would do. But if you can't find out who's under contract with the city there, then I would go through the police and say, listen, I want this car, toad. It's been here since whatever how long has it been there by

the way. I've noticed it being there for our h a little over a week, maybe two weeks. Oh, but it's not abandoned, car bro bro I thought it. There's no way it's abandoned. You have to wait at least thirty days. Well yeah, well I look, I'm looking at the tickets that's on the windshield and they go way back. Well you just told me a week or two. Yeah, I mean I've noticed it, but but oh, I'm not asking if you noticed it. If the damn

tickets are how old? Oh, they're going back sixty days maybe some bather No, Okay, well then that's different man. Okay, listen, I should have said not if you noticed it, but if it's been there for more than thirty days, so you're you're on the right track. Go ahead and get that done and do it systematically. Three oh three seven one three talk seven one three eight two five five Cheryl? What's happening in Cheryl? Yeah? Hi, Tom? How are you good? Cheryl? What's going

on? I just have a question about the post office. I have a friend that's been having her mail delivered to my house for ten years because she's been homeless and so but anyway, she called me this morning and said that her doctors had got all their all the mail they sent him to hear returned and said they can't. Oh, hold on except she did she have a forwarding address or did she have it as her mail drop? She had it as her mail drop. Okay, now listen, here's what I want to

know. She had it as her mail drop and so it was listed as her address. Yes. How do you know that? Well, because up until about the beginning of this month, I've been getting all her mail. I mean, I get her maid and then all of a sudden, it's all of a sudden, it stopped. Yeah, basically, But I mean I just today she called and said her doctor to God and all all their I get it. I know I heard you. So listen, here's what I want to know. Why don't did you contact the post office to find

out why I couldn't get through. I'm mentally impaired and I couldn't get through their their toxis their system. Oh well, listen, you're going to have to do that on your own because or visit them. You can visit your local post office. That's what I would do, and just say that your friend gets mail at your house and she stopped getting it. It's that easy. So it's being held at the post office right or sent back. But I thought it only me or her could change that. I didn't. That's

right. Well someone did. Someone did. Or it wasn't done as a permanent change. It was done as a temporary and temporary changes automatically stop after a certain amount of time, And that's what I think happened. It wasn't. But be very careful, Cheryl, let me explain this to you. If you make it a permanent change and claim that's her address, I don't know how well you know this person. How well do you know them? Sorry? Well, yeah, I know. I've known her since nineteen nineties.

Okay, is she a friend? H Yeah, she's a friend. Yeah. Where does she live? God, I'm not sure. She's living with her dad somewhere down on cold Dash. I don't know where. Okay, Cheryl, let me explain this to you. If you put if she puts that down as her permanent address, you open yourself up to her showing up one day and claiming residency and you have to evict her. If I reused, she has already been evicted. She can't she she's not supposed to

come. Well, there was a there was a restraining order against her for a while. But well, what do you mean against her from you, from from the uh HOA. I think her from my sister wanted it too. Okay, so you are mentally impaired. Does your sister take care of you? Yeah? Okay, Cheryl, here's my recommendation. Don't worry about her now, truly, truly, yeah, don't do it. Just let her take care of it. Please, don't don't get involved. Okay.

I think your sister and the HOA had your best interest at heart. Please don't do it. Three oh three seven one, three eight two five five. We have more coming up on the Troubleshooter Show. Go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up, free no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now

three oh three seven to seven to one help. You'll think you're his only customer when you choose Frank durand the Real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Hi Tom March, you know here? Three O three seven one three talk seven one three eight two five five. So let's go to the phones and find out what's on your mind. Uh, let me see. Okay, Margie,

you have an electric water softeners. I've never heard of those. Are you talking about the things that clamp onto the pipes it boils around it? Yeah? Okay, I'm Bob and I might have a disagreement on this, but it's okay because I I but I don't believe in them, not one bit, not one bit. Have they been shown. They are supposedly realign

the molecules in the water right there? No, this one is supposed to take off the calcium filled up. Yeah, what they say, But they say they do it by You have that box for that hold get it box for that water softener? How much did it cost you? What do you mean about it? Hold on a second, let me sure I'll put your Yeah, okay, listen most of the Margie, there's controversy about softeners,

and I don't want to get into too much of it. But truly, I'm going to tell you something those so called magnetic or electromagnetic or electric water softeners. I'm just going to tell you they don't work. Okay. They don't realign squat and if they do, it doesn't have a long range effect. It just doesn't work like you think it does. Okay, Okay, Now there are some go ahead pulsating it has a pulsating electrically whatever. No, I know how what's the name of it? Jarna, Jarna, Yarna?

Now how much did it cost? Yeah, it doesn't work and it never will work. Let me explain some of this to you. It's called a water descaler, first of all. Okay, okay, And here's the problem. It just doesn't work. You must in order for softeners to work, they have to they have to literally take out the minerals from the water. Okay, that's what softens water. That's what I thought too. And it's not going to work. Okay, it's just not going to work.

And the way you tell is by doing a test. Do a water test. And and you know, Bob, I don't know if you do water tests on hardness. We do. And again where a lot of people get confused, there's a big difference between filtration and water softening. They're two entirely different different and so what these discalers are supposed to do is break down the

mineralization. Yeah, keep it from building up on your But there might be a way for them to advertise that they descale, because they might microscopically do something electrically, but it's not going to make any difference in the long run. I'm going to tell you truly that this is a controversial area. As Bob said, filtration is for purification, right, Softening is a different thing

altogether. Softening literally takes out the minerals from the water. And again, like I said, I know Bob, Plumbline is a great company, but water Pros also they that's all they do is water testing. That's all they do. And I'm not saying you shouldn't go to Plumbline. I'm just saying that water Pros has made it their life's mission just for water, just for

the quality of water, nothing else. And so but what I want to say is this, Okay, when it comes to softening, though, be careful because the only thing that matters, the only thing that matters is testing the water. That's it. And you will find if you test your water before and after using that, there's not going to be any difference to your water. It's that easy. Okay, It's just that easy. And you're also not going to notice any difference. You're not going to feel any different

when you have softer water. You can feel it. And again, I don't want to get into too much of the controversy because there are some systems that I know people believe highly in that I just will tell you the same thing. It's all in the testing of the water. Now, I will say this. There are thank you, There are softeners, and then there are other things that mimic softening, and it depends on what you want the softener for. There are some softeners that truly make your skin and laundry better,

healthier. It takes the minerals out literally, you feel it, Okay, you feel it on your skin. Soap lasts longer, laundry gets cleaner. Then there are softeners, they call them conditioners or softeners that don't take the minerals out. They don't claim to, but they claim to preserve your plumbing. But they never claim ever to extend soap or to keep your skin softer, or to be more penetrating. And those are more are like a

halo. I don't want to get into the controversy because plumb Line sells halo and I love Plumbline. We also sell egal water. No, no, I know you sell both. That's exactly right. I should mention that you sell both. But my personal opinion is, if you want the benefit of soft water, the full benefit, you don't get one that simply advertises saving your pipes, okay, because that's not the whole reason to have water conditioning is to save you softening good. If somebody truly wants a water softener,

we're going to give them an EEG water exactly. You're not gonna do that. That the other the other one, and even the other one that claimed There have been cases, and I've been studying this around the country. There were cases where people bought these other kinds of softeners to preserve their boilers and stuff, and their boilers still failed and had massive scaling. And there are lawsuits going on telling you that that. But but here's what counts. The

warranties, the companies behind it, and what you're trying to accomplish. That's all I'm saying to you. I think that's the key. Tom. What do you what is it you're trying to accomplish and have a system designed to to give you the results you're actually looking at exactly. Okay, now, David, you have an issue with your neighbor's tree. What's going on, David? Yeah, you know, during this last windstorm about three weeks ago, my neighbor's tree, so pine tree was blown over and it, uh

you know, landed into my yard, into my backyard. Did it do did it do damage? It did a little damage to my gutter. But that's not the part I'm so. I know that if it did damage, like to your house, you have to put a claim in on your insurance. Yeah, but his insurance could can cover it as well. Hold on, because I want to go over the the intricacies of this and then find out what your issue is. But I don't want to rush you. Hold

on one second. Go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up, free no obligation comparison call Compass insurance paying too much your coverage at dozens of insurance companies find out now three O three seven to seven to one. Help. You'll think you're his only customer when you choose Frank durand the real estate man dot Com to list your home with Remax Alliance three three

nine two zero sixteen twenty two. Oh is that hi? I'm Tom Martine. You're a Trump Peter three three seven one to three Talks seven one three eight two five five. Welcome to the show. Let's talk. Let's find out what we can do for you, as we do every day. It's an exciting show man. We got so many different topics. So on the neighbor's tree, David, to make a long story short, I want to

know what the issue is first, go ahead. So the issue is he's refusing to clean up the tree, even though it's part of it's in his yard and he I mean the part that fell into your yard. He's refusing to clean. Yeah, and so he's he he or even you know, help me, you know, like go in hand. Well, that's just not being a good neighbor. Okay, did it break a fence? Did it break a fence? It broke it did break a fence? And whose fence is it? It would be his fence. I mean, I don't

know how fence laws work. But defense was there before we built our house. Well, usually if it's there before you built, and it's on the property line, it's a shared responsibility. If it's on one or the other, it's whose ever property is on. Now here's another thing, real quick, and then I can hold you over if you want to discuss this more. If this guy did anything negligent, like didn't take take care of the

tree or something, he could be responsible for the damage. If it's simply an act of God and any tree would have fallen at any time and it wasn't old and deteriorating, And if he did nothing wrong, then it's he doesn't have to literally clean it up. You clean up your side, he cleans up his side. So really it's not magic, it's logical. Yeah, However, being a good neighbor would mean you both do it exactly. And the other thing is that he had two other trees actually bigger than mine,

get blown over. These are all pine trees in the front of his house. He's got all the equipment, he's got chainsaws and chippers, and he's young, he's a young he cleaned the one in front of his house. Uh, you know, very quickly. Why do you think? Why do you think he's not cleaning the one on the side of the house next to you. So, first of all, we've never had any problems,

we've never had anything. We've gotten along, we've been there. But there's there's got to be a reason he cleaned the others and not that one. I don't know, but if you want to hold on, I'd like to discuss it. And I'm running out of time because it's fascinating why he would choose that. I'm Tom Martine more with Plumbline Services and your calls coming up. Go with a sure thing Denver's Best roofer Excel Roofing dot com. You

don't pay a cent until you're content. Time for an insurance check up free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three O three seven to seven to one help. You'll think you're is only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two. Yeah, ripped up. You needed who

you don't have come run in a stem as you can. Shooter's gonna help coming. Man Dix is the Troubleshooter Show. No Tom Martino. Hey, I'm Tom Martino, and I welcome you to the on the show that's kind anywhere in the universe. This hour brought to you by plumb Line Services. They're here today in the house talking to us about stuff. So if you ever need plumbing, heating, cooling, electric and trains, plumb Lines here. Welcome Bob. Let's talk. Let's talk the first. This neighbor's tree.

Here's what I want to know, Bob, truly you have a tree. If you did nothing wrong. Let's say you did nothing wrong and the tree fell over into your neighbor's yard, blew over, fell over, I don't know, uh, maybe even did a little damage. Let's say, what would you do if you did nothing wrong but the tree happened to be your tree that fell over? What would you do if there were my tree? Yeah, I would take care of it. I would like, hey, Jim, you know, I'm sorry this happened. It's you know,

obviously the winds and everything else. Let me take care of this for you, just as a good neighbor. Just take care of it. Yeah, So, David, your neighbor had a couple of trees come down. Was it a windstorm or what? Yeah, it was the windstorm, that real heavy wind we had. Okay, Okay, So it wasn't his negligence that caused it, was wind right, Yeah, you know. Now I've had a couple arborists look at the tree and they say that there's evidence of root

rock. Yeah, but maybe not something he knew and ignored. Okay, So let's just say this. Let's just say it was an act of god. He cleaned up the others, but not the one that fell over in your property. Did he clean the one that the part that was on his property of that tree? No, that that's still you know. Okay, So why has he totally ignored just that one tree and cleaned up the other two. The only thing I can think of is he initially he initially acted

like he was going to do it. Then he asked me if I had contacted my insurance, and he said that he had contacted his and his insurance company told him that I would have to put a claim in on my insurance. And he said so, I said, I said, yeah, I'm you know I probably realized, you know, I agree with that, or that's what I've heard, But I said, I have you know, this is going to be way below my deductible, so it would make no sense

for me to put in an insurance claim. But David, when he talked about insurance claim to begin with, is that because you asked him for something? No? No, I didn't ask him for anything. In fact, I didn't even know my gutter had been damaged. So he's the one that actually pointed out the gutter damage. So okay, so he said to you, so in other words, he thought you should take care of your own damage, which is true, your gutter should be handled by you unless he

did something wrong or exactly. But if it was me, I think if it was me and my tree fell, I would probably want to help fix it because I don't know why, just because of my tree, even if I did nothing wrong, I feel and I've actually done that before with other Yeah, but I don't think he has to, and I don't think he's a bad guy not to. But did he actually say to you, by the way, I'm not responsible for that. Did he say anything like that? Yeah? I mean, And that's the thing is he's basically said,

yeah, well he's let me say this. He had, he actually hasn't said that. He's kind of keeps into she kind of keeps me, keeps making comments like well, we will work this out, or we need to work this out. But then he doesn't do anything. And I think that's why he hasn't cleaned it up. I think in for what, how do they call in for a penny, in for a pound or in for anounce in pound what. I think he's afraid to address it at all because he

doesn't want you to expect him to fix anything. I really believe that is his fence still broken, yeah, or your fence or out the two of you. I think he doesn't know how to address it. So did you ever say to him, Hey, since you didn't do anything wrong and it was an act of God, I'll take care of my gutter and I'll take care of cleanup on my side. What do you say we split the cost

of the fence? Yeah, And he says that I should have. He just keeps saying, well, I thought you were put in a claim on your insurance, And I told him I said, I never said I was putting a claim on my insurance. But you're not asking for anything from him. I accept half of the fence, can I yeah, I've said can you you know, can you will you at least help with you know, half the cleanup? And he he well, no, no, no, hold on that. I didn't say have to clean up. Here's what I'm

saying. If you said to him, look, I'll clean up everything on my side and i'll fix my gutter. You clean up everything on your side, and then we split the fence. Yeah, we haven't really you know, talked about that. We haven't even talked about it. I mean, he won't. It's been hard for me to even talk to him. The guy is gonna split and what I told you isn't the ideal situation either, what I suggested, but he's not going to do anything beyond that. I

mean, the fence is it's just the panel got the the fence. The panel can be just screwed back on. Okay, so it's not like major dammage. So then let me ask you something. Why did you clean up your side? Not yet? It's why it's a big tree. First of all, he was indicating like he was going to do it. And then okay, he and then he keeps saying, well, we need to work this out, and then he never calls me back and nothing ever happened. Yeah, I just think the guy doesn't know what the hell to do.

I mean, I mean, if you just went and cleaned up your is it going to be like, is it going to cost you a lot to fix that? To come up? So the lowest that I've gotten so far as sixteen hundred. Now that you singing, oh wow, wait a minute, was this a giant tree and it's mostly on your side? Yeah, it's a giant pine tree, probably about thirty feet tall. Okay, so most of it's on your side. Most of it's on my side. That the kangaroo ball is, you know in his yard. It was it was

a tree that was really right next to the fence. But really and truly, really and truly it was an act of God, and you really exactly. I mean, he really isn't responsible for it. I mean, he's not really responsible for it. That's what I was trying to figure out, because I know insurance wise he wouldn't be. But you know, it's kind of like like if your insurance fixed it, they wouldn't go after him unless they thought it was negligence. It all comes down to negligence, I mean,

other than just you know. And you know, the other thing is I recently had a health issue and I told him this, I'd help you do it if I was healthy. But I can't walk right now. So I had a stroke in August. So geez, how are you doing? By the way, thing, how are you doing? I'm slowly recovering.

Have you been left with the with the full capacity? I have trouble walking, but my walking keeps improving, and I'm I'm hoping to make a full recovery to where I can now walk without a walk, or at least around the house. So I'm not so steady outside. But I even went out and tried to, you know, cut a few branches myself, and I just don't have the balance. But that's the thing is, you know, we've been good. We've been neighbors for twenty five years. Actually, uh,

you know, limp tools back and forth, but I don't. And you know, it's just the strangest thing that he's just suddenly decided and the fact that he, you know, he took the bigger tree that was in his front yard. He had it all stripped down and cut up in like an hour because he's got all the equipment and everything, and he sort of indicated, you know, they know, I'll get to your tree whatever. And then and then you know, then the next day he was like,

I can't think if he has like the chainsaws and all the equipment. Have you said, have you asked him to help you and you'll pay? Yes? And he just one of the things he keeps telling me is that, you know, the city we live in, which is Wheat Ridge, they don't have the branch drop anymore. What does that mean, Well, you know a place to go bring your branches. So they had set up a thing like the weekend after the storm at a park where you could go bring

your branches and drop them off. Yeah, and he's got a big truck that you know. He I don't know this whole thing is it sounds sucks. It sucks. I mean, that's how I mean. I I've never known what the actual law is. But when we had a tree, when we've had trees at the other house I lived in where branches broke off into neighbor's yards, which happened a couple of times, and we went over and cleaned it up. I don't care what the law was. No, I

know, obligation, you understand. That's what I'm talking about too. I'm not talking about being in a good neighbor. I'm talking about just the flat out, black and white of it. And that's that's that's where I was trying to get out. I know, insurance wise, but I was just wondering, since you know it's his property, is it still always you know, legally my you know, the person's It depends. Like I said,

there is no straight answer. I mean, if he neglected those trees and they blew over, but if this was a bad windstorm and a lot of people had no no one is going to be responsible for acts of God. I mean, no one will be respect it now and you all take care of your own property. And it's that simple. It's kind of strange about this. Is the other tree that fell in his front yard actually fell it's right next it's between us, us and my drive it's between him and my

driveway. Is fell onto my driveway, partly on my driveway. But he cleaned that one up. But there's well, there's no rhyme. I mean, there's no rhyme or reason man. I mean you're gonna have to just confront it and talk to him. There's no answer for this, I mean, no clean answer. Three all three seven one three talk seven one three eight two five five. Julie, real quick here, you this sounds serious. What's going on? Julie? Well, I believe it is serious.

Tom and I just called to see if you might be able to help us figure out if we need legal help. Okay, why don't you hold on? I don't I don't want, I don't want to rush you right now. Let me let me take this and I'll come right back to you about your being injured during an arrest. Possibly we'll talk about that and more coming up. Go with a sure thing Denver's best roofer Excel Roofing dot com.

You don't pay a cent until you're content. Time for an insurance check up free, no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three oh three, seven to seven to one help. You'll think you're his only customer when you choose Frank durand the Real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Hi, Tom Martino, you're a troubleshooter.

Three O three seven one three talk seven one three eight two five five. Julie, what's going on? Julie? Now your son tell me about it? Okay. I have an adult son, he's twenty seven. On November twenty first, he was taken to the hospital after a choking incident. Now, now, what do you mean by a choking name? Okay, he has like his esophagus shrinks and it sounds really strange. But he choked on a piece of meat. I've heard of that before. Now did you call?

Was he at home with you when this happened, or at home by himself somewhere elsese. No, he lives with us, and we live in a remote location. It's about forty minutes from the nearest hospital. And so I did call the ambulance and they came, and they made a decision not to try to use a device to remove the lodged food from his throat, and decided to take him in the ambulance to the hospital. Now, wait

a minute, was he breathing? Yes, but he during this time he became really delirious and My husband and I were really confused at why he was acting the way he was, but we found out later. Okay, tell me what happened. Okay, got to the hospital. The piece of food was dislodged on the way there, but they made the decision to continue the trip. Got him to the hospital, and at some point my husband and I were following in the car, so we weren't there to witness anything.

But at some point he became very combative with the doctors and the nurses. But why was he competive? Do you know? One hit them? It meningitis and it was brought on from choking. Now we were told this, Oh wait, wait, wait wait meningitis. Meningitis isn't caused by choking. Well, it has something to do. Now, I'm not a doctor. They tried a deputy dog me at a hospital in the Springs. I've never heard of that, tom. Meningitis Is that a swelling of the brain.

It's a bacterial infection of the of the membrane around the brain. Okay, so either there's either viral or bacterial. Yeah, but but either way it's not brought on by choking. Well, you know, I that's just what the nurses and the doctor. Well, okay, at a hospital, but he when he was there for choking, they did find out he did he have viral or did he have what? What kind of meningitis did he have? It was viral, they told him him. Okay, so he became

combative the loss of oxygen. Yeah, and they said loss of oxygen caused a lot of it. But anyway, well, you kid in the hospital and okay, but neither here or there. They arrested him in the hospital because of you know, he attacked the staff. Of course, we did not see him. We arrived at the hospital, we were told that he was being put under arrest. They they did, so my husband and I came home. I waited for a phone call from him to tell me, you know, if he can, I ask, when you left a lot

of parts. I have to get clarification. He was arrested when he became combative. Did they find out what was wrong with him before they arrested him? In other words, was he arrested after they knew he had meningitis? No, okay, he was at the hospital, became combative, then they arrested him, and then what when was it found out he had meningitis. I am not okay, there are so many parts of this story because it doesn't make sense to me. First of all, if he's in the hospital

being combative, they would not arrest him. Did they take him away from the hospital to jail. Yes, well, they wouldn't do that. If he had meningitis, they wouldn't remove him. They would put him under custody there. But it doesn't make sense to me that they would take a sick person with meningitis out of the hospital, right, So it doesn't Your story is incomplete, Okay. At this point, Tom, we don't believe they

knew he had meningitis. That wasn't a diagnosis that they made. I believe the diagnosis was made at another hospital, Okay, because the hospital that he was taken to is not like a it's kind of a band aid hospital. Would but forgive me for this. Let me just cut to the chase. If you're trying to use meningitis as a defense, is that the bottom line? No, he was charged with assault for the doctors and nurses got it. However, Okay, he was arrested, taken to jail, and he

missed several court dates. My husband and I couldn't figure out why. He has had issues with the law in the past, but he would immediately call to see if he could, you know, get a bond or whatever. When he was arrested. How long was he in custody, We're not sure. He was arrested on the twenty first, he was the very next day. He had a court appearance set on the twenty second. He missed that. Well, how did he miss it if he was in custody, how

did he miss a court appearance? They told me that he was not compliant, and then he had not been booked in. But Tom, he but we believe he was in the hospital again. And note Julie of Julie, Julie, please listen, please help me, help you. You said he was arrested, Then you said the very next day he missed court. Now that tells me he was arrested and released, because the only way he would miss court is if he was on his own. If he was in custody,

he would not have missed the hearing the hospital. Tom, Wait, but but okay, But we believe that he was taken back to the hospital because of his deteriorating condition. I get it. So if he was taken back to the hospital. Fact if he missed his court appearance, go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance checkup free, no obligation.

In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three oh three seven seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to listen your home with Remax Alliance three oh three nine two zero sixteen twenty two. Hi Tom Martine here at three oh three seven one three talk three or three seven one three A two five five, Julie. What we're gonna

do is we're waiting for a callback from our criminal defense attorney. But we're going to get you some quality information, whether we do it today or early tomorrow. But hold on a second. We'll try to get him on squeeze me today. Yes, he just got back to me. He's in court, he's unavailable. Will he be able to do it tomorrow? I can follow up, so, Julie, I look this up though, Julie and

we can get you back with Joe Lazzara. He's in court right now, but I wanted to I wanted to tell you there is a procedure for your son, not for you, obviously, but for your son to request this video and medical records. Okay, if you know which hospital he was taken to, he's got a request through them. The police will not give him his medical records, they will release any video that they had at the station, and then you'd have to go to the hospital for release a video.

But we Joe will have specifics on that. But I really believe you should hire him attorney to begin with, and the benefit of Joela's arra I'm not trying to sell him, by the way. You can go to any attorney, but the benefit with Joe is he does civil law as well as criminal law, so he would know how to do a personal injury claim if that was actually happening. So hold on a sec though, and talk to Kachina

and she can try to work it out to get you on tomorrow. Steve, you have an issue with a two thousand and six jeep Cherokee Service. What happened? Hey, Johnny, thanks for taking my call, yes, sir, this car from I bought this car from my son, from a family member. I had the engine replaced. Figure it out street car kids got to go to see you. So now you bought it for him? Yeah, I bought it for it's in my name, but I bought it for him. Got it colic kid. Figure that's you know, good all

around car. Well he you know, driving it, he had some problems enginecy stuff. The family member that I got it from, Oh, take it to the mechanic down here in Colorado Springs that worked on it the first time, went back and forth a little bit. Got it there to them, gave him a one thousand dollars deposit. This is in September of twenty twenty three. He said, oh, I'm gonna you know, I'll get

to it. Got a year the next car up, Well seven months went by, and during that time, texting back and forth telling me all the work he's doing or he has to do this, and what's the name of the shop. It's Mobile Crew Chief with a guy named the owner of ben Ortiz. Now the problem is no work has been done. I mean I asked for invoices, I asked for you know, itemization of work that hasn't

And where's the shop low kidded in Colorado Springs? Okay? And and the guys, is he ghosting you or did he tell you why no work has been done? No? He No, he a lot a lot of and I did call him on CA but I did a lot of things through text methods so I could have a record because I figured something fishy was going on. So he would say only had parts issues your But did you did you pay anything up front? A thousand dollars? I gave a thousand dollars deposits

now that okay? That that's see. That's what pisses me off now because it would be different if you didn't pay anything. So you paid a thousand bucks. The guy probably spent the money now and doesn't have it. Did you say his name is Ben Ortiz? No? I did Ben Ortiz and Mobile crew chie appear in college. I'm trying to figure out mobile crew chiefs Ben Ortiz? Okay? And what does he say now, what's his latest

word to you? Well? He he did say, is like, oh, without giving me any documentation, he said, all it needs a new engine. It'll be five thousand dollars I said, great, I'm gonna, you know, come get the car, because obviously it was blowing smoke. So I got the car. I got it back home. Oh wait a minute, so you did. You did get it back But now you're out of thousand bucks for nothing? Yeah, exactly for nothing. And I'm not in a mechanic, but I spent thirty five years in the Army. I

know what maintenance looks like. And when I popped the hood on this car and there's an inch of dust on it and everything is connected like it was when I turned it in, that tells me no work has been done in addition to nothing. Well is ben Ortiz? Is he is he claiming he did a thousand dollars worth of work? No, he said, oh, I'll refund you. But now he's ghosting me. Then I finally got hold of me. He said, oh, there was somebody that was disputing something

on four square that was the same amount. I got to make sure it's not you. But then I got ghosted again. You know what, Deputy Doc, can we give this guy? I'm gonna let Deputy Doc call this clown. This sounds like a clown to me. Now we're at the show, talk whenever you want, Doc, I mean, Steve, this is something where I think, Heed, we just need to light a little fire under him at this point. Exactly. Yeah, it's one thousand dollars for

nothing, and I think, listen, it's the same old syndrome. Man. When you pay people money up front, they have a tendency to use it when they have when they don't have cash flow, it sucks. Exactly all right, hold on and and and let Doc get the information or kachina from you, and then we have more coming up. Three oh three seven one three eight two five five. Go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time

for an insurance check up free, no obligation. In comparison, call Compass Insurance paying too much your coverage dozens of insurance companies find out now three all three seven to seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two with the plumb Line Services, Steve, We're gonna get deputy doc on your car problem. Plumb

line service has got a question about plumbing. Excuse me, not plumbing, HVAC. Are you still having the special This guy wants to know about the free something with the free furnace with the AC. We are that actually ends tomorrow, but if you if you set the appointment, it doesn't have to be done by tomorrow. Doesn't have to be done by tomorrow. Just set the appointment. Say you were listening Tom Martine, and we'll honor that.

So it's a free furnace with the purchase of a matching air conditioning. And this is a real deal, by the way, folks, this is not raising the price of one to get the other. And most of the time when you get an AC, isn't ness is it ness to change both? It's not necessary to get both. But especially nowadays, all the systems communicate together along with the control system. Yes, and so you're always better replacing

them. And typically this they're the same age anyway, so we we typically recommend what goes first, by the way, normally, what goes first, normally a furnace or an AC. Typically the furnace, just because we use them more in Colorado and they both use the furnace air box, right, Yeah, the furnace acts is the air move the air handler the air mover,

Yes, so that's what moves the air through your house. But but yeah, I mean you can do you can do one or the other or both and and you know we're going to give you options, all the options from a budget piece of equipment to a luxury with all the bells and whistles and a few options in between, whether it's just a furnace, just an AC or a combination package. So let me see if I can. There's

no obligation. Let me ask that this is a good question. Then what if someone doesn't have a furn This is somebody hot water heat and they want to get the furnace, but they want to get the AC and they have which is what you said, an air handler, but they don't have a furnace. Do they get any credit for the like? In other words, if they're getting the AC anyway, but they don't need the free furnace, what do you Is there any kind of a credit they can get for them?

Oh? I see, you mean as far as the special goes. Yeah, I'll as a Tom Martino listener, I'll give two hundred and fifty dollars off that. Okay, so again I'll just make sure my but so, basically, if you have hot water heat though I never thought of that or some you know, and then you get an AC, do you replace the air box two or do you replace just the or do you keep the old air box? Yeah? So so the he may just have an air handler in air head. So it's it's it's like a furnace. Do they

have to be changed with the AC? Not necessarily? All right? By the way, plumb Line Services dot Com three oh three, five eight six, ten eighty six tell him Tom sent you remember folks, uh, you can always call three zho three Martino for help and save all your problems for me. H