The Troubleshooter 4-25-24

Y'all ripped news. You need advice, so you don't have come running Jesus as we can. Shooter's gonna help come. Man Dix is the Troubleshooter Show. Now Tom Martino. Tom Martino here, Welcome to the show. Three oh three seven one three talk three oh three seven one three eight two five five. Marty Mark is at the mother Ship and we have a guest. Did our guest arrive? Yes? I have not seen our guest. All right, then we won't even talk about it until he gets there. But

who's in there with you? I got Deputy Scott, Deputy Dollar looking all ready to holler. That's go. Thank you very much. Okay, folks, we're talking, as we do every day, about your problems, your questions, and your complaints, and it's really important you call us before they festered too long. We want to get on top of it. So we're going to start with sus who has an update. She's been working with this roofing company. This is a doozy and Molly, I believe, is the

manager at the roofing company. And I'm trying to find the original call Who was the original caller? Sus Janet Janet from last week to Ssky went out and looked down. Yeah, I remember that. It's it was a mess. Here's the bottom line. Shamansky said the roof was done okay, and he said that basically the main problem he had, as he put it, was, Mark said there were just a few items integrated successful projects which is

called ISP Roofing and Construction September six, they were contracted. The initial estimate was eighteen with supplements that went over forty and but here that's that's not unusual. That happens once in a while. But the bottom line is when we had Mark go out as just totally independent, he just went out and looked.

He said, the roof's fine. He said that there was a problem with the skylights as he remembers that they charge or something vents or said they charged for three new ones and rebuilt two old ones and didn't do the third one. And he said there were some other deficiencies. He said the windows were not done correctly. He wouldn't have accepted them, and he said they

were vastly overcharged for painting, but the insurance accepted it. So basically those were the only problems that he brought up and sus you reached out to ISP I did. I've been working with Molly John, the office manager there, and she completely acknowledged that they needed to finish up some painting on the it's like three quarters of the house that they needed to work on the windows and get the vents on Janet's roof. She's had those in the back of her

truck. Okay, I brought Janet and Mollie together to get together to get this finished. And Mollie can tell you what happened yesterday. Hi, Mollie, are you I'm good. I went out to Janet yesterday. I scheduled appointment with her to go out and paint her house and to get also scheduled appointment to get on her roof and then do the events that she asked and address the issues that she's been having. We understand that her husband has been

very sick. We'd gone out multiple times and she left not today. Her husband was six, so everybody spoke of that. We went out yesterday. I'm knocked on the door at the time our trainers are there to start painting, and she verbally told us to get off her property because she did not want us painting our house. That she has done. I said, well, do you still want us to fix your vents? No, don't want nothing. We're done. Well, let me ask you something. Let me

ask you something. I'm glad to hear that. You went out there and you said you were going to finish painting. So then we were mistaken about that paint job. That job that was I think around five grand was not just for the back of that one wall, No, sir, it is for her backside of her house, her left elevation, in the front side of her house. Okay, good, good, good. I'm glad to hear that. So, so I'm glad to hear that. So what Mark thought, based on what he was told, is that that five grand was

just for that one wall. But I'm glad to hear that. But here's what I want to ask. Did the homeowner, Janet, pay you anything yet? You guys, No, sir, we have not received one paint from the heart. I have been up there multiple times to try to get this taken care of. Did you receive anything directly from the insurance company? We have not. Okay, so this up so down on her. Does she think she's going to just keep the whole check? She told me as

of yesterday. I mean she basically packed me. I mean I'm a resident of the company, but basically I was verbally attacked and myself, my painters were verbally attacked yesterday tour. She is refusing to give us any money until she gets all of her house fixed. I said, I'm just saying it. We can do your painting nowt Nope, I don't want y'all get off on the phone. No, no, No, Here's what I don't understand.

She says she won't pay until everything's done. I told her she should go ahead and pay for whatever was done anyway and then and then wait until the other ones. But she won't pay a dime. That tells me she either spent the money or she doesn't plan on paying anything now. Now, this is where we find a lot of times with insurance. People get a hold of money and it's hard for them to let go of it. But

I want to know a few things. First. Did she say I'm not going to pay you until it's done, but I'm not going to let you finish. I heard zach words where I'm hiring somebody else to do the painting. I will call Power Windows to handle my windows I said, well, can I leave, bring over and get spent fixed because we've already paid for

the vents, We've already prepped her house. I mean, with this weather up here in Colorado, woman in its beautiful seventy in the next minute snowing, I can't go out and start painting your house if it's going for snow the next day. And she said, nope, we are done. I said, okay, will you please pay me for what is? Oh? The gutters and there were you going to fix? Were you going to fix

the window repair? We were going to get the tape I was. I had to step in because I'm the only one in the company she will speed to at this point, but it has gotten a very nasty, even to the point where her claim adjuster called me and asked me, always still willing to work on the claim about a month ago, but let me ask you. Were you going to refix those the windows where you put up strips? She want to let me? She told me no, yes, we were

willing to fix anything she wanted. Okay, okay, that's time. Remember there was two vents that hadn't been replaced yet, and she was all mad about those. She won't let them replace those either. She was well hold on the story was right, two old vents and then they were going to put in three vents. She says she has them in a truck and she

wouldn't let them install. Okay, I have everything and she will not let Basically, she's told me to send her the invoice for the roof and the gutters, and when she settled out, if she owes any more money, she's gonna take it out of what the roof and gut I would go. I would immediately put a lien on the house. Janet's being unreasonable. We are experts, said there was nothing wrong with the roof. She could pay for it, and she didn't. That's her, that's on her. She

she's looking for an excuse. Now I want to ask something, did you guys were you were you guys going to get ten percent of the overhead and profit because you were doing the windows, you were doing the roof, and you were doing whatever. The third thing was, did she sign a contract allowing you guys to be the general because if so, she needs to let you do every damn thing that she signed for. Guess sir, we do have a sign contract by her. This is the thing when it comes to

the windows. This was her back words. I said, did you give Mike permission? That's the owner of this company? I said, did you give my permission to do it? He was going to do whatever he wanted to do. I said, no, man, I'm not saying it. Did you give him permission? Yes? She was going to do whatever. And I said, just do whatever I was doing with my dead husband.

All right, listen, listen. I know jan has gone through some stuff with her husband and all that, but this is being unreasonable and I would put a lien on the house. Now, sus did you ask Janet to come on when we were talking about this, We absolutely did, Kelly, what did she tell you so, Jana? I think she declined. She did decline. She was a little distraught. I'm not really sure why, but she just kept repeating that she's done with the company. She doesn't want

to come on the show. She was complaining that you made her last time, Bro, that we were all mean to I was mean because I told her she should pay for what was done properly. You know what she told somebody literally told that you called her a thief, Suzanne, And I said, there's no way, And we went back and listen to the whole thing. There wasn't anything even close to that. Look, she's so usional. I want to help Janet. I want to help everyone. I really that

call when they call. But here's the problem, Janet. We told you we sent a person out there for you to look at everything. He said, there's nothing wrong with that. Roof pay for it. She's not willing to pay for what's done, let alone anything else. I don't understand it. They went out there, we got involved. They went out there yesterday and tried yet again to get everything finished, and she kicks them off the property after Suzanne, didn't she tell you she would let them come out there

and finish. She said, yes, they could come out and do whatever they want then, and then when Mollie scheduled it, it all went to hell. Well, sorry about that. Thank you Molly for coming on. We appreciate it. Molly. Thanks. Hey. Now, speaking of follow ups, is a deputy chopper still away because Mark, you know, is he had where as well? He's in Costa Rica. Must be nice doing training? Yeah, what kind of training do you do in Costa Rica?

He teaches pilots English is what he told me, oh cool. Oh yeah, so listen, I made that lady cry. You glossed over that one. Yeah, you're right, I made her cry. It mean to I want to say something about roofing and all that, because we had a deal with the solar company and a one solar and Valor roofing and solar. We're very upset. And they kept texting, if you remember Mark, Deputy Chopper, over and over and over and over and over, saying we were unfair,

we were unfair. You know. They wanted to come on and I said, remember I said last week, you wouldn't even let me talk about it. You said, don't talk about it. They're going to cause why because he said he's coming on the air to defend himself and give his side of the story. Well, what I'd like to know is how do you defend yourself when you sell someone as solar system they can't be used. And by the way, I'm not sure if it's Valor's fault they sold for a

one solar, but here's the problem. They've had problems with one solar before. I don't care what they say. And they knew about it, and they said it wasn't one Solar's fault that the system could not be activated. That's absolutely false. Now I have looked and verified that One Solar refused to get the supplemental report that would have told them the system could not be activated. And so I'm telling you right now that I gave him every benefit of

the doubt at Valor Roofing. But the guy said he's gonna call me back or text me on Monday, and as my calculation is, it's Thursday and he did not do it. So I'm really pissed. And in my opinion, these people were completely ripped off by Valor Roofing and one Solar and one Solar has had problems before I can go over them, big problems, and I am telling you, in my opinion, to avoid One Solar. I don't think much of Valor Roofing either, except I have heard that as roofers

they're not terrible, they're not bad, and they're a good family. The problem is they've aligned themselves with snakes. And if you don't like what you hear, I have given you every opportunity to come on the air Valor. I told you I would hold off, and you never called me back. If you think I'm stupid and I'm gonna forget about stuff. You're crazy, and I am urging people avoid Valor roofing when it comes to anything solar,

and avoid one solar. And if somebody is selling for one solar, tell them four get it three zero three seven one three eight two five five. Waterpros dot net the best water systems, the lowest prices. I absolutely love it. Soft water, pure water, whatever water you want, you get cheaper than anyone and better. Three oh three eight six two five five five four. Go with a sure thing Denver's best roofer Excel Roofing dot com.

You don't pay a cent until you're content. Time for an insurance checkup free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three all three seven seven one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three all three nine two

zero sixteen twenty two. Hi Tom Martino, your troubleshooter three O three seven one three talks seven one three eight two five five tell my god, looking at ryne one, do we truly have you? You served him? Uh? The other day? We take chance trilling out right now? The affida fit of service? I served a I think the guy told me his name was Wan. I could barely understand him, but he was Jeff's employee up there at chance? Is it chance? Is this an old problem with Jeff

Jolliffe or a new one? Is that I can't believe that one big, fat, ugly, lying, cheating fool can rip off this many people a chance? What's going on? Hey? So I uh, I contacted him like and March March twenty seventh. Let me ask you something. Hold on, do you live on another planet that you could not just put his name into a search engine and see all the problems he's had. And how did you find him? Here's what I want to know. Where did you?

Where did you see him advertising? We rip you off? I mean, where did you find him advert How did you even find him? Yeah? No, he's on Facebook Messenger and he's in a bag a name and so wait wait wait wait he's on Facebook Messenger and he advertises on Facebook Messenger. Yeah, on Facebook market and going to say market what okay? What name is he under? He's and then like when I did some research, Wait wait wait what what name? I need to know the name? What folly?

What is he Xander's Folly? I have no idea what he said? Wait wait wait wait he's advertising. First of all, Who's going to go to an auto shop called Xander's Folly? Are you crap? Is this a joke? Right now? Did Mark put you up to this? So he? Uh, that's that's his meed that he's using. He's using the shop. That the name of the shop he's using. It is called mountain View Transmissions and Gear and Johnson Colorado, mountain View. That's where Mark went,

mountain View Transmissioning Gear. That's his hideout. Okay, but but he but the name he used was Xander. Okay, So well I would too, because if you google Jeff johll of j O L L I F F E, one of the first things that comes up is his ugly mug on sleeves brigade dot com. All right, so you went to mountain View, no fault of your own. You found him on You found him on Facebook, and now, thank god, Facebook would never do anything to get ripoffs off

of there. Ever, let me get me. He was advertising and gave you a quote on a new transmission for around eighteen hundred bucks, which is probably five times less than anybody. No, he was advertising to rebuild mine that had pulled out some also, and how much? How much did he say he was rebuilding? How much was it for? He was just going to rebuild the transmissions at thirteen hundred dollars half of front, half of the job was finished. Let me ask you something. Did you did he actually

did you actually take your car to him or truck? I just took him the transmission away. I pulled the transmission out myself. Oh good, at least you have your vehicle. Yeah, the transmission is probably honest. And anyway, did you have to pay up front anything? Just half of front? Set a part? How much did you pay up front? Seven? I didn't have a fifty on me? Why? Why? Just I have

to put this out there. This drives me crazy. I can even understand a little bit if it's like windows for your house and having to pay something upfront and stuff like that. But for the life of me, I have never been to an automotive shop anytime in my life where they asked for any money upfront. Why would you give this guy you never met, seven hundred dollars for a transmission that he did nothing too well? He said it was for parts, and I, uh, I just thought of a smaller business

and maybe, you know, she didn't have all the cash. I thought, maybe like a side hustle way you're doing, Oh, it's a hustle. Find out his name then, or were you still calling him Xander? He I asked him his name at the shop and he said Jess. I thought that was kind of weird, and I asked him and he says, as like his friend or son's Facebook or whatever's. And I looked at the Facebook. It down his real account on his friend with the Vander's profile on

t I'm Jeff Johoff. And then I saw that that guy was posting more Transitions Rebuilt. But he has like thirteen listings on there, and I googled his name and that's where I found all these articles because are the only ones that I seem to have written reviews. In my opinion, this is the biggest thief I think we have seen. He just doesn't care Tom. This guy is unbelievable. Well, he should be arrested. We really need to get him arrested. Amazing, he's walking around as many people as he screwed.

He's so chances. What's your your Did he ever do anything for your transmission? When did you drop it off? In March? March twenty seventh, and then you just kept to make enough excuses not to drop it off or give it back to me. We scheduled four times to me any kind

of excuse for every single time. That's when I got frustrated and kind of showed frustration that he lest me on red for two days, and then I showed an article that I found and then he finally started responding and he says, I'll have it to you by Monday, and I was like, I wanted tonight and that this is today. I messaged since and I said, I want my seven hundred dollars in my transmission corps back or you're not going to get it back. You're not going to get it and you've just a

chance. Let's just tell you the truth. I'm not happy about it, but you've you lost your money and your transmission. Yeah, so I'm kind of thinking too, my dad, he's never well how about this? He has never come through for anyone. How about that? Why don't you go down and file the paperwork? And I don't mind going up there once a week and suing this guy or serving them, so honestly, you should do it. I'm staring at one right here. Let's get judgments against him.

Yeah, Mark, years ago, years ago, when years ago, when we had a hot tub dealer who did stuff like this years ago, he actually got so many judgments that we got a rid of execution to go in and confiscate all of the inventory and tools if you got to. If you if you get a look at his shop, there's nothing to take. Man,

It's like it's a storage unit. Hey, by the way, didn't that throw maybe a few more lights up, a few more red lights when you showed up seven hundred bucks in your pocket and you're dropping it off at a storage unit? Well, what made me think it was okay? He had he did have like a lot of tools and the tools to perform the work. It looks like and I'm beating you up so other people don't do what you did. Man, that's the only reason I'm doing it. I

feel for you. And if you get the paperwork filled out with small claims, I don't mind helping you on what you need to fill out. I'll go serve the guy again. All right, I can look into that in time. You realize why I have no problem serving them all the time? Right? Why is that mark? Because BUCkies is right next to him and I love buckets. Yeah, so chance you're not. You know you're not going to get it right. I've kind of accepted my loss, my service

sager. Where I work. I work at a dealership. He was telling me that I have a I should accept the loss, so, you know, so that's kind of what I'm hoping. I told him that, you know, it looked like it was a legit shop because you had all these other transitions. I'm just guessing those are all the other people we scanned, and there's a way on the floor. Dude, you got lucky you didn't bring your whole car there because Tom, what could have happened if he actually

brought the vehicle? Well, I'll tell you what would have happened. What happened a million times before, and that well not a million, but every time we've heard you take it there and it's stolen, your vehicle is stolen, or when you aren't work makes the vehicles secure. Yep, so you read all of that. Did you see did you see Sleevesbrigade dot Com? Yeah, that's where I think technology is. Yeah, I'm really sorry, man, it doesn't It takes fifty five bucks to sue him in that county

man. And once again, I don't mind helping you with the paperwork part of it and pointing you in the right direction, and then I'll go serve them. But time's right. If we get a bunch of these lined up, I mean, at some point, people are going to know he's a scumbag, right or is it just the numbers? Tom? People move in, they have no idea and they get ripped off. Well, Mark, I think we pretty much put Jim Weeze forty fourth Auto out of business.

I mean he would he retreated up to some shack up north and we don't hear anybody getting ripped off. Remember when he came on and said, oh, I'm sorry, I got cancer. Then we find out it was all be Yeah, he said he was dying. His mom died or something. Which is it? Wait is this Jeff Jollis? Yeah, Yeah, he had about six moms die. I think so that's because It's kind of weird how he just typed it again for the same excuse, not to deliver the

Hey did you go on that Facebook marketplace and let people know? Yeah, I pushed on my community pitch I'm part of on like I live in Greeley, so I post on that. My goal is to at least get him out at Colorado. There's no way this guy is ever going to be reformed and not rip people off, in my opinion. But if we could just push them a little further north into Wyoming, we'll be good. If you remember Mark, years ago, we ran out of We ran right out of

the state Rocky Mountain Radar. Do you remember them. Yeah, they claimed that they had such a jam radar and lasers they could jam him. I'll never forget that guy. I mean it was such a rip. I think you did that one on not Fox. Who were you on before there? Seven? Well, no, I was on four and then I was on Fox. I did them on both. I think I also did it on Uh of course on radio. I've been doing it for years. Then he finally left the state. Yeah. Think about that business model. You basically

sell it. You put it on the front of your car. And your stealth. If the cops can't get you, no radar will detect it. It's so crazy, it's crazy, but people would buy it and they absolutely do nothing. It is absolutely zero nothing and his I just looked at Rockymountain Radar dot com. It says, listen to this, never get a speeding ticket or we pay for it now. How can this person ever, how can they still be in business? My god, how can that be?

They're still in business? Oh goodness, we got more coming right up. Go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance

companies find out now three oh three seven to seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Hi Tom Martino, You're troubleshooter three O three seven one three talks seven one three A two five five. Ronald is back he has a problem. I told him to go to stand the HOA man to get some

input. What was his deal? Edenbrook apartments, Hey, Ronald, why don't you, for our listeners tell us the problem so we can start looking for your original call. Okay, Uh we called and what it was about was the we were trying to uh get put a new a new president and h o A members in place. You wanted to know the procedure because you thought the people were kind of not being straight. Yeah, they were crooks

and they are and they're steel crooks. I mean, and I think when I tell you what's going on now, you'll when did you When did you first call us? I'm looking for your original probably been it was about last year about three of the three different people done called you and it was Eden. It was Eden, right, Eden Rocker, Edenbrook exactly. Okay, go ahead, let's let me hear about what happened then. Well, okay,

uh Stan came in. He helped us get a new board, and we did all the things you told us about doing the flyers and uh you know, putting them on doors and trying to get all the people together. And we did that and we finally got a new board. But now what happened and we I'm really hold on, I am really happy you were able to do that. It was a fight, it was a real battle.

We went through it. Okay, then what and well then we uh we got a new president and the management company forced us to keep two of the old board members. They wouldn't let us have the election. Well there, they don't really have that power, so okay, then what they don't but they forced this to wear. Well then that's because now that's a lot of buld. But anyway, then what happened, I know you, but that's what happened. And then what happened is they kind of got the new They

somehow they got the new president on their side. And now what they're doing if they're suing, well, at first they're doing a restraining order and then they're gonna sue us saying that we can't do meetings and we can't do wait wait, wait, wait, are they saying that the new HOA is not official? Well, yeah, they're saying that they're official. But what they're saying is that we that with the way we went about it is we had

harassed people and made them do what they wanted. And so what the new and we voted at out the management company and the board, but they made us keep two of the old board. I get it. So, but but if you only kept two of the old ones, how many new ones were in there? Well, there was fond But now the president he kind of the new president, he kind of switched over to the service plus side, which is the management company. Is that because you think, well,

that's very strange that all of a sudden he would switch over. Oh it was like one day he just switched over. Oh did you check his bank account? No, we have it. But what they're doing right now is they say, we need a new roof. So the management company made them up a company called lib that's do that new roof. And they're going to do our new roof. And you know, we still haven't. We were going to do an oddit because they borrowed. Are you on the board right

now? Not I am, I'm not, but I'm with some people that are two of the people that are still on the board. Okay, but listen, here's what I'm asking man, I don't want to hear this whole story. I mean not that I'm not interested, No, no, no, it's not that I'm not interested. I'm just saying this is too disheartening to hear every little detail. I just want to know this. You still have the power as an HOA to fire the management company. And that's true.

But what happened is they the new president did a new election. They did it. They didn't take a vote, they didn't do anything. They just did a new vote, and they claim that people voted the management company back in. Okay, listen, listen, listen, I gotta take a break. Hold on. I'm just you know what I'm hearing. It sounds like a bunch of dumb rocks being taken advantage of. And I can't fight stupid. I'm not kidding, by the way, hold on, Ronald,

just hold on. Oh go with a sure thing Denver's best roofer Excel roofing dot com. You don't pay a cent until you're content. Time for an insurance checkup free, no obligation. In comparison, call Compass insurance paying too much your coverage at dozens of insurance companies find out now three oh three, seven to seven to one help. You'll think you're his only customer When you choose Frank durand the real estate man dot com to list your home with Remax

Alliance three oh three nine two zero sixteen twenty two. Hi Tom Martino, you're a troubleshooter. Three oh three seven one three talk hey eight eight eight Heating dot Com will get you a twenty eight dollars service call for any item in your home twenty eight bucks. If it's a water heater, twenty eight bucks. Plus you get a service and flush or your toilet twenty eight bucks

or whatever it is, your furnace. And here's why they want to go through it give you a service and that's for twenty eight If you have more problems and they find a problem and it's more, of course they credit you the twenty eight bucks eight eight eight Heating dot Com three oh three seven seven zero two seven seven six. Welcome to the show. Now here's the thing.

I can't make people do the right thing or basically figuratively kick people in the balls when they should be. And I don't know how else to put it. I am so pissed off at management companies. When they told him you got to keep these two board members, and when they told and when they finagled another election to get to get elected back in to run Edenbrook Apartments. I don't know what to say, Ronald, when you guys let them do that. When you say they forced you, they did not force you.

Somehow that there's no way that a management company can force people to do anything. Okay, they were BSD into doing it. So I can't help you anymore. I want to help you, but I can't. You guys need to pull your money and get a damn attorney and get rid of this management company. But leave the name of the management company for me, please, because I would like the name of someone who told you go with a sure thing. Denver's Best roofer Excelroofing dot com. You don't pay a cent

until you're content. Time for an insurance checkup free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies. Find out now three O three seven to seven to one help. You'll think you're his only customer when you choose it's Frank durand the real estate man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two rip. You need ad By so you don't have, you'll

come running just as fast as we can. Shooter's gonna help come manx. He is the Troubleshooter Show. Now Tom Martine, Hello, I'm Tom Martino. Welcome to the show. This hour brought to you by Frank darand the real Estate Man dot Com. He'll do an evaluation of your home and analysis free for the asking to let you know what it will sell for on the market, even if you're not gonna list. He'll do it as a favor,

a complimentary service, Frank Duran, taking into consideration all elements. Frank durand the real Estate Man dot Com three oh three nine two zero sixteen twenty two. Our guest did arrive. Mark will be talking to him a little. And that's uh premiere And by the way, it's Premiere window cleaning at pressure Washing always get it wrong. We clean windows dot co. That works. By the way, Tyler, I wanted you to know. I looked at that old URL we got for you and it still works. It still

goes to your website. We clean windows dot co. It's nice and easy to remember. So let's go to the phones. And I want to talk to Charlie real quick, because he called yesterday wanted to know about cost segregation, and I did look it up, by the way, and I did. It's really an easy but complicated topic. Charlie. You were approached by someone who wants to do this for you. Is that right? Correct? Correct? Okay, Now they reached out, they reached out to me.

Go ahead, thumb all right. There are accounting services that will do it as part of their service. Do you have a commercial building? Two of them? Okay? And do you have an accountant? No? Okay? How do you do your taxes for your commercial Do you rent them out? And we rent them out and I've got a bookkeeper and then we just well, I should say it. Our accounting is online. It's online. Do you do depreciation of your building? No? Wait a minute, you've never

depreciated it. No, we just acquired the two buildings in the last few years, so it doesn't matter. Let me, you should have been depreciating. Let me explain to you what happens when you don't depreciate a building. Okay, when you go to sell it, You're gonna this is crazy. I'm going to explain this to you. Buildings can be depreciated on different schedules, right, that means a chunk of that building is written off every year. You understand that concept, right right, correct? Yes, and in

an accelerated depreciation you can write it off much quicker. Now I don't know those particular schedules for that for the commercial building, but they can be written off either quickly or long term. But they must be depreciated. Let me tell you why I say they must be depreciated. If you do not depreciate those buildings and you have not done it in the past, Let's say you say to yourself, I'm not going to depreciate it. I'll just keep it the way it is, so when I sell it, I have less of

a gain. Okay, I don't need the deduction right now, so I'm not going to depreciate it. So let's say you have a one hundred thousand and now I'm using fictitious numbers, a one hundred thousand dollars building, and I'm going to depreciate it over ten years at ten thousand a year, but I'm not going to do it. I'm supposed to, but I'm not going to. So let's say that you've had that one hundred thousand dollars building and you've been you did not depreciate it for ten years. Okay, so you

four you did not depreciate fifty thousand dollars of it. The government will assume you did, and no matter what, your basis will be lowered by fifty grand, No matter what, it's going to be lowered, and you will have that gain in addition to your other gain. So people think by not depreciating a building, they're going to have less gain when they sell it. No, you will not. Okay. So first and foremost, can the bookkeeper and get an accountant, because she or he should have told you this.

Okay, you should have been depreciating a commercial building. Now you need to go back and do amended tax returns for the years you did not take depreciation. Okay, okay. Now, next thing accelerated or what they're calling cost segregation. What that is, it's a fancy term of saying this.

If I have a commercial building and part of that commercial building has generators in it, or part of that commercial building has other stuff in it as part of it, I can segregate these costs and depreciate on different schedules different elements of the building. So I might be able to get more right off per year than a straight line depreciation of the building. Does that make sense? Yep, yeah, definitely. Now you do not need a special firm to

do this for you. Okay. I don't even know why anyone would get a special firm, because when the IRS says, hey, I don't like what you did, someone better be there to understand and explain to them why it is okay to do right now cast segregation without even knowing what it meant. I never used the term. I have done it before on my commercial buildings. We have written off components of the building in the past. Now here's what I want to tell you. An accountant should be able to do

that. Okay, you just say I want to segregate some costs. I want to break out some other things and appreciate them. Now, as Mark said, they have to be able to defend it. So a lot of times what you have, like, for example, these people offering to do this for you, I am sure what they're going to tell you is they want to take a portion of that they save you, right, Is that what they're saying to you. Well, they're saying it's a flat fee,

but it's anywhere between three to fifteen thousand dollars. Yeah, and I would say, no, that is that. I don't think I pay that for everything my entire accounting, I mean of everything I own. So I don't even know why why you would. I mean, that's the most expensive thing I've ever heard. I mean, so right there, No, don't do it. I don't. In fact, you remember these in the beginning there we heard all of this advertisement. What was it the IR that that these

credits, these COVID tredits big it's screwed too well. Everyone got ripped off because these people were saying, we're going to do this for you, and then we only take a certain percentage of what we recover for you. And they never recovered it because the government came back and said, wait a minute, you can't recover this, and if you do, you have to mend your taxes and the deductions you take you have to put back in. I mean, it's a long story. But these IRC companies that were advertising,

they're all gone. R They're all gone. Where do they mark erc erc? They're all gone, every one of them. And it was the I wouldn't do the commercials because I knew it was wrong. I knew it was going to sting people. It was wrong and it and those people got stuck holding the bag. They got audited in a lot of them. I mean they put them out of business, that's right. And they paid those fees and they'll never get those fees back. So that's the I R S a

bankruptcy doesn't even get rid of that money. Yeah. So right now, I'm telling you, Charlie, don't do it. It's that easy. Don't do it, not for that fee. No way, no way would you do ever pay that much money. They're not going to save you that much. Yeah. So I think what they're telling you is, I think what they want to do is take a Section one seventy nine, which is a one year depreciation of a lot of the things in the buildings. And they're

saying that'll get you a lower tax burden and a will. But it may not be correct. And here's the problem. It's too expensive. It's absolutely too expensive. Accountants don't charge that. I mean they charge even by the hour. They don't. You'd have to. You'd have to have one hell of an accounting bill to pay fifteen grand for something like that. I mean, I don't even know what the hell, you would do fifteen mark.

You know what accounting fees are. To imagine how many accounting fees we can get for that, I mean even at a high rate, at a high rate, it's just it's hours and hours and hours of accounting. Forget it. Kelsey, what's going on with you? Kelsey? Hello? Kelsey? What's happening? Hello? Hi? What's going on? Kelsey? Hi? We have a commercial insurance claim we were making. And what was it about hail damage or what? No, the truck was stolen? Oh okay,

so your truck was stolen. And is this a commercial or an individual truck? It is a commercial, okay? And what happened? What went wrong? The truck is worth roughly eighty five ninety thousand dollars and the insurance is telling us they'll only pay us out fifty one and cover the truck and not are attached equipment that should have been in the policy? Was it in the policy? Though? Disappear? When you say magically, it can't magically disappear

because you have a copy of your policy, you're right. But we've always had the task equipment in our previous policies, and then when we bought our new trucks that had gotten stolen. Oh, when they renewed you, they didn't put it on there. No. And the only thing they can tell us is, well, you didn't look at your declaration page. Well, we assume we didn't change anything and it's still the same. I got what

you're saying, Kelsey. I know what you're saying. You're saying, hey, why would we have so they never pointed out that this time we're taking off the extra equipment. No, they never did when we change Now, But let me ask you another thing, Kelsey. Is this the second time a truck has been stolen. Yes, but it is different insurance companies. No, I understand that. But is it the same insurance agent. No? Well then why would you assume that the new agent would do the same

thing that the old agent did. That doesn't even make sense to me. The policy should have never been changed when we were in contact with our But you said you got a new company. Here's what I'm saying. You said the old truck that was stolen was under a different insurance company and a different insurance broke. Oh, we had a different truck that was for personal use, and then we have our commercial truck that is for work. Okay. So when we bought a new welding truck and had the old one dropped off

the policy at the new one, everything stays the same. Does that mean oh yeah, so you were actually just replacing the old truck with a new one. Yes, and the old truck did not get stolen. No, okay, so when you got it, I agree with you. So when you bought a new commercial truck, you had it switched over to the new policy. I mean you got a new policy, but they changed things on the new policy without telling you. Yes, all right, that sounds weird

pass equipment. No, No, that sounds weird without them telling you. It's kind of like they snuck it through. I get what they're saying. You should have read the DEX page. I want to get Compass Insurance Group on to talk about this. Hold on three all three seven, one, three, eight, two five five. This is a good topic and we really need to explore it. Denverregen dot com. Remember they have Semaglutide two hundred and fifty bucks a month for weight loss, no shortages. That's right,

it's an incredible price and they have supplies. Denverregen dot com. Go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance checkup free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three all three seven seven to one. Help.

You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two. Hi Tom Artino here one. One thing I thank God for every morning is my coffee with the purified water from waterpros dot net. I know I should just be talking about the water itself, but it makes great coffee and it's great for cleaning. I swear to you I took it

out of that little faucet and takes away everything. It's such a purified water. It's good stuff. Waterpros dot Net fourteen hundred bucks fully insallved. Never buy bottled water again three h three eight sixty two five five five four. Hey Jeremy is with Compass Insurance Group. I have a question, Hey Jeremy, so if I had a commercial truck with you guys, and I bought a new one. And I so, this commercial truck has let's say, welding equipment on it, but the truck is insured with you, and you

guys have been insured. You have been insuring let's say, the welding equipment and the truck in the past. And I got rid of it and sold it and got a new one. And I tell you, hey, man, I got a new welding truck. Would you write me essentially the same policy? Would you have a discussion? How would that work? Jeremy, Well, if you had an active policy, we would typically just replace it. And would you replace it with the same stuff. Here's what happened,

and I need to know if there's anything she can do about it. Kelsey bought a new commercial truck and got rid of the old one. The agent gave her the policy, and she went about her merry way. That new truck was stolen. And now she's finding out on the DEX page that just the vehicle was covered. Now on the previous truck, Kelsey, the truck was covered plus what else? Plus all the attached equipments and what kind of equipment The welding machine, torches leaves hand. Okay, now on the previous

truck, you're positive it was all covered. I am one hundred percent positive. And this agent took this agent or broker took it up. What was it? What insurance company is it? It's LSI Insurance Agencyattle Wand or Colorado. They took it upon themselves to write you a new policy with different coverage. Yes, and never pointed it out to you. Same company, same insurance company. Yes. No, what we mean is the underwriter, not the agency. Was the underwriter a different company? Truck? No? No,

the same Oh, everything was the same except the coverage. Well that's where to me and Jeremy. Isn't this why you guys have Arizona missions? Yeah? Yeah, there is. And how long was the loss after you added that new vehicle? We it wasn't even the loss. We replaced. We sold the old truck in twenty twenty one and added the new truck in twenty twenty one. The truck was just stolen on April nine. So you actually renewed that policy once again, didn't you. Yes, we've okay,

we've used LSI through twenty fourteenth. No, I get that. And they said to her, Jeremy, so sad. Too bad you didn't read your DEX page. Yeah, and this is a tough one because on the one hand, obviously they have an obligation to properly ensure her, and if she has these coverages, you would typically err on the side of making sure the new truck had him or verify that stuff. You wouldn't just leave them off.

So it sounds like that was probably a mistake. But Jeremy, other hand, go ahead at some point, you know there is I mean it's if it's three renewals, there's got to also be on the other hand, where you know what your coverages are. So this is a tough one. Jeremy, I want to ask a question because I think I know the answer. I don't think insurance brokers have a fiduciary responsibility to their to the consumer. No, they do have. There is a fudiciary responsibility. Wait would

be different, Are you sure of that? I'm I text we just bought. Whenever we buy a new vehicle, I text Brian or I text Jeremy, Hey, here's the picture of the VINT number. Make sure you get this added on. If they didn't add it on and I could show that text, Jeremy, wouldn't I be covered. Well, that's more of a binding thing where you're what you're talking about. I mean, if you text me and said, hey, we have this, let's not talk about the

binder right this minute. I just need to ask a question. Are you telling me then, Jeremy, And I'm not giving you a hard time, I'm just trying to understand this. I thought insurance brokers truly represent the insurance company. I'm not saying Compass does, and I'm not saying Compass doesn't bend over backwards for their customers. But I thought, in a legal sense, you are representing the insurance company and do not have a fiduciary duty to the

customers. But you say you do. Well, you might not have it in the same sense as like a financial planner. But if you text me and say, hey, I need to add this vehicle, and I text you back and I say great, or get it added, and then I don't, that's definitely my problem, not you know, I mean, but at some point that goes on to being the insurance problem. So it's you know, after three renewals, there's going to be an expectation that you also

understand your policy. And that's why the question of how long after you made this name something off the new policy and two weeks later there's a claim that absolutely is going to be our problem versus you know, you can make the argument after three renewals that responsibility is going to go over to the insured at some point. Well, this is this is an odd one. I because

I understand that. I'm just curious about. Wow, it's really weird because I'm thinking here, I'm looking up court precedent and that the courts have not found a fiduciary duty between brokers and clients in the past. In all appellate decisions, it's been ruled that consumers are buying a product from a broker who represents a carrier and some judiciary is not the right term. Maybe I'm using that term wrong. I'm telling you what I'm telling you. It is.

It's what's called best interest, right, and which is a lower standard. Now. The reason I'm being a bugaboo about this is because if it was fiduciary, she could go after him and get a She could literally go after him right now, there's no question and their own he would have to cover just based on the fact that they did not bend over backwards to explain it. That's fiduciary, right, and you know I trust what you're reading on there. I would our take would be that we have an obligation to me.

No, I know you guys do listen. I'm not saying. I'm not saying that every brokerage and every agency is going to believe this and say screw you. Let's just ask the question like this, then would your errors and omissions cover you in this case? If we were to lose the case,

it would lose the case. I'm asking you if they came to you, if Kelsey came to you and said, I bought insurance from me Jeremy for four years on this old truck, and when we got a new one, you dropped the personal uh cover the personal property or the business property, whatever you call it. I mean, would would I know, I know for a fact, Brian Brian, I mean, I know Brian and Matt would step up, and I know they would, they'd step up and figure

it out. But now let's say we thought we were in the right, Okay, so we say, hey, listen, we're sorry that happened, but it's been four years and you know you didn't catch it either. Let's say we took that position and then she did sue us and we were to lose that then, because I don't think the E and O is going to step up, you know what. E and O. He's right, Tom, I forgot about that. I dealt with this years ago. E and O is only going to pay if the lawsuit happens and the other people prevail.

Kelsey, I can't believe they won't step up and cover that stuff, man, because I agree with you. They just arbitrarily dropped it, didn't they. Yeah, it feels that way. Have you thank you? And by the way, Insurance Compass Insurance free insurance checkups for the asking three h three nine nine six nine thousand, Thanks Jeremy. Okay, so, Kelsey, have you asked them straight out? Have you asked them to cover it? We have from the E and L to them, and we said this

is their mistake. They've beglected to do this properly and they will not take any accountability for what they've done. And I think Jeremy hit on the point of renewals. How many renewals since you bought the truck you bought the truck, so that was the policy. But after that, how many renewals? I can speak up on that one? There is three renewals. Yeah after that? Now, Mark, do you think that changes things? I think it changes things a little. Yeah. Well, I mean the whole thing's

kind of up on the air. I'm going off of what they're saying. Though they had one vehicle, they simply replaced the vehicle, that coverage was never added. I think that place sucks. How much is this equipment? Five? Oh my god? Do you have other coverage? Like maybe I had garage keepers that would cover some tools, you know, like you have any coverage? So let me explain something really quick, because when we when I called to add this pickup, yeah, it was during the holidays,

right, it was through Christmas? And I hold on, just hold on, I'm going to come back to you. I don't want to rush you, but I need to take a break and then we'll come back to you, okay. Three oh three seven one three talks seven one three eight two five five. Ideal home loans still writing home loans with the interest rate guarantee. The only ones who have that. So if you when rates go down and they will three oh three eight sixty seven seven thousand day refinancial free of

charge. Ideal Home Loans dot com. Go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three all three seven seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home

with Remax Alliance three all three nine two zero sixteen twenty two. Hi Tom Martino here at three all three seven three dogs seven one three eight two five five Grossmanwellness dot com. If you go to that website, I want you to call them and at least take advantage of this two hundred and forty nine bucks for bloodwork, consultation and examine, figure out where you stand with health

and if you want to be part of their program. It's a few hundred bucks a month depending on the program, and you get your prescriptions, your supplements along with all the blood work. Every three months. It's called being proactive. Grossmanwellness dot Com. Hey, so, Kelsey, you were about to explain something, go ahead, or or Kelsey or your partner, go ahead. I was just going to tell you. I was just going to give you like an overview of like how it started, from the very beginning,

and I'll just make it really well. I don't know if that matters, though, I mean, but just give me the relevant faction. It really doesn't matter how it happened. You you got the truck, and you were about to say when you got it and substituted it. Go ahead, right? So I called them, and it was during the holidays, so

it was really tough to get a hold of anybody to begin with. So I'm not even sure if they were at home when it happened or if they were in the office, But anyway, I called them and I said, I need to replace the two thousand and four with the twenty eighteen. Everything else is going to say stay the same. I and they everything was fine with that. I sent them over a copy of the registration. I never

got a follow up email. I never got nothing. So when you say I'm replacing the truck, the value of the truck is fifty one thousan dollars. Everything else stays the same. The seventeen to five should have never been removed. And I do and I agree with what the with what the gentleman Jeremy from Compass had said, shame on me for not paying attention to the declaration page, right, but for the renewals, especially for because you had

three renewals. Right. But when you make no changes in ten years typically no. And I get you on that one, I really get you on that, and I would I would venture to say, if it wasn't going to be too expensive, you'd probably win in a civil lawsuit. I mean, but it's going to cost to hire an attorney and all that. I'm not so sure she'd win. I don't know. Yeah, no, maybe you're right. Maybe if it happened in the first year. I don't know.

I just don't know Kelsey or and Kelsey and whoever. I'm sorry, do you have any correspondence going back and forth text or email saying we want the same coverage or anything? So the only so the person that I had dealt with when I started the commercial policy. It's just a yes or no, though, I mean, do you have anything like that in writing. No, they never sent me nothing. Nothing. I know I got it, except you did get the decor d get the rock. You got the

declaration page right, yeah, one page. Yeah. Did your premium go up? No, now that's weird. Did it go down? No, it stayed exactly the same. Well I shouldn't say that it didn't go up. Yeah, because it was a newer truck. I mean, went from twentyd and four to twenty eighteen. But we made some other changes too. When we got a lower I got a lower price, but I didn't make what changes? Well wait, wait, wait, wait will what other changes did you make on the policy? Nothing? We just they just got us

a better rate. We didn't make any changes at all. What do you mean they got you a better rate? Did they switch companies? What did they do? They don't just they don't just mark it down. What did they do to get you a better rate? I don't know. If it was a better if a better credit course? When when did they get you a better rate? A year into it, six months into it, three days into it? When did they get you a better rate? I don't know. I'll have to go back and look at it, because I'll tell

you why. I'll tell you why, Kelsey, because now it's muddying the waters because they could have said, well, we did have that coverage, but you wanted a better rate, so we cut the rate and we took off that coverage. But okay, with that being said, though, why wasn't I informed that? Because you were If they gave you a lower rate, then that's your reason to check the dex page. Something changed to get you a lower rate. How much lower did it go? It I'll have

to go back and through. It really didn't go twenty bucks, forty bucks okay, all right? From five sixty five to five forty five? Okay, I get it. And is that a month? You mean? Yeah, per month? Well that's okay, but that's something. Here's what I'm telling you. I'm telling you the weaknesses in your argument. I'm not trying

to give you false hope. And part of it is if you said, well that's a little expensive, and they said, well we got it down to five forty five, that would be all the more reason to ask how did you do that? Yeah, but when you're not removing anything or changing anything, well, of course you're changing something. You got a lower rate, asked them, But I didn't ask them to You didn't ask them to

lower the rate. You didn't ask them to lower the rate. I asked them to see if I can get a cheapment that we can lower our insurance costs. And why are we even going down this? Kelsey, Kelsey, You're right, it doesn't matter. You're not gonna You're not going to prevail on this right away. It's not going to be automatic. There's no You might want to call the insurance commission In fact, that's what you should do. You should put a complaint in with the insurance commissioner. They are very

responsible for sure. Other than that, this is way too muddy, it is it? Really? Now? You say, well, we had the same coverage for ten years, but then you got a new one and then they lowered the rate after the initial rate, and they're going to say, well we told you this. I don't know, did they? And then they say, well, she had a declarations page and she got it three times. All I can say is it's not as easy as we think. We got more coming up. Go with a sure thing Denver's Best Roofer Excel

roofing dot com. You don't pay a cent until you're content. Time for an insurance checkup free, no obligation. In comparison, call Compass Insurance. Pay too much your coverage at dozens of insurance companies find out now three all three seven seven to one help. You'll think you're his only customer when you choose Frank durand the real estate man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. All right, three

oh three seven one three eight two five five. I'm not sure where else where we're going to go with that call. To be honest, you know, it really does suck. You gotta look at your insurance coverage. The other thing I want to bring up real fast is roofing. You realize all

these roofing insurance, all the perils with hail and storm damage. Now, if you've had coverage where you're spending maybe one thousand dollars deductible and they're going to actually replace your roof, a lot of them have gone to cash value only on the roof. And if people don't look, you could fall into the same situation that woman did with her business truck and the tools on the truck that aren't being covered. You have to look at your deck, pay

on all your insurance. I would also always call the people a compass insurance and see if they can do a better job. This would never have happened if these folks use compass. I don't think they'd win in court under any circumstance. Mike, what's your question on Tabor? I'm sorry, hold on, hold on, I went to the wrong line, Mike, what's your question on Tabor? Yes, Mark, Yes, sir, A quick question for you, and it's a reference to Tabor refunds. Yeah, which I

think is a bunch of crap, But go ahead. I totally agree with you, you know, across the board. The question is that I got an email for my CPA here just actually today. Yeah. What basically took place is that, uh file for an extension you know he did for me. Yeah, and you know, naturally, you know, assumed that you know, good to go, and then you know, I got back with him three or four days later, you know, we'll say, the twentieth of April, and the email kind of reads that now since it was we

did not file as far as on the fifteenth or before that. The Faber Repuns are disallowed. Yep, I'm pretty sure that's right, and I'll tell you why. When we were seeing our accountant a few weeks ago in order for our kids to get theirs, Yep, you have to follow. I'm trying to think how we did it. So we filed their Colorado income text. So both of our children, who are both over eighteen, of course, ended up getting it. And I am staring at it right here.

You should have filed a twenty twenty three DR zero one zero four by April fifteenth, twenty twenty fourth deadline. But if you missed the deadline, it says it's not too late to claim the eight hundred dollars credit. Hold on, hold on, Let's get Eric rhinimere on. Let's ask Eric over at Atlas if this is real. Hold tight, man, I'd like to find out, because you're not the only person, and I know our account had to do something in order for our kids to do it, and he had

to do it on that day, April fifteenth. Total tight. We got a lot going on. One line open three oh three, Martino, Go with a sure thing, Denver's Best roofer Excel roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies

find out now three o three seven to seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two news. So you don't have run anxious as we can, Shoot's gonna help. Come man, This is the Troubleshooter Show. Now, Tom Martinez, my friends to the only Show. If it's kind of here to solve problems, answer questions, take complaints. We are here to make your life

a little bit better. We've got a lot of callers up, Randy, Patrick, Mike. That means we do have one line open. You've been ripped off or taking advantage of want to give us a shot at getting that money back and adding to our total of over three hundred million dollars in cash, merchandise exchanges and refunds. Feel free to call three oh three Martino. You can call it right now three oh three seven one three eight two five five or three oh three Martino in studio with me, by the way,

a young man in fact, Tyler Tyler Byrne. You own premiere window cleaning, Yes, sir, How were you twenty four years old? What made you decide at the ripe age of twenty three? When did you start this? Actually when I was seventeen years old. You've been cleaning windows since seventeen, Yes, sir, yep, that's pretty incredible man, Yes, sir.

When did you actually start doing it full time? When I was about nineteen years old, I started doing it full time, and that's when I completely dived in with the idea and started running as hard as I could. When did you hire your first employee? When I was twenty one, I hired the first employee. I ran it two years by myself, and I didn't realized that I needed help because we started getting too much clientele. And you're doing a ton of commercial stuff, now, tons of commercial Okay,

So I'm going to tell you something that's very interesting. I just went through I was looking for someone. I was selling one of our vehicles, a Hondai Santa Fe, and I wanted to get a detail, but I didn't want to spend five hundred bucks. So a lot of times when I'm looking for a bargain because where I live, I'll look out into Elbert County, Kiowa, Elizabeth because you can get better prices. I don't know how else to put it down there. I don't care what you're looking for. The

guy that cleans my pond, he's from Kiowa. The guy that comes out and does some of our land I'm scaping, he's from Elizabeth. There's a lot of stuff like that out there when it comes to working outside. In fact, the guy that fixes our fences right from there as well. So I look on there and I come across his great website and it looks great, and they do inside detailing for ninety five bucks. I'm like, holy moly, that's got to be the best deal in the world. The best

deal. Looked like a professional website, had good Google reviews. I don't know anything about it. It's a mobile detailer. So I text back and forth, call him and he says, yeah, no problem, I'll be out there Sunday. He shows up. Guess how old this kid was. Guess how old this kid was? Go ahead, Scott, Deputy Scott, guess just guess seventeen. Damn close. I'm on fifteen, sixteen years old, right in the middle, sixteen years old. He cleaned. He spent

three and a half hours cleaning the inside of that car. You couldn't find anything, anything that was dirty whatsoever. When he was done, it looked as good. It is a four hundred and five four or five hundred dollars detail. Like I said, the website looked good. But the important part was what a great job he did. So we had him out yesterday or the day before to actually do our two other cars. And it reminded me of you, Tyler, when you said you were seventeen when you started it.

It's pretty incredible you stuck to that path. There's a lot of people. Did you have parents that were like, oh, no, you need to go to college. And I'm assuming you didn't go to college. Maybe you did. I'm gonna be completely honest with you. I dropped out of high school when I was a sophomore. Did you get a ged? Never have no ged? Nothing. I got my GED when I was fifteen. Yep, yeah, never never had any of it. I don't I don't have any to this day. I just I have became very very passionate about

business. Yeah, business is something that fascination. See, I had the absence, I had these parents, well I won't necessarily say my dad, but my mother. That's just constantly the only way you could ever be successful is if you went to college. So I was kind of like, you know, a big time disappointment. And there's no doubt about that. I mean, I really mean that there's people in certain generations where that was the

entire thing. And then if they went to college and their siblings went to college, even if they all make like zero, even if they all make, you know, with the best in their lives under forty thousand and you're making whatever, it still doesn't matter. There is people in that were you kind of like that. You came Scott real quick. How did you think when your kids were coming up? Did you want to see him go to college? You're kind of in that adingrage I'm talking about, Yes I did.

Did they go to college? Two of the three did go to college? Okay? Are they using their degree? Yes they are? Yeah, Okay, Well that's good. I feel like I battled that, like at the very beginning of me, like starting my entrepreneurial journey, and then very very quickly my parents came around to what I was doing, yeah, and was like, he's onto something right now. I was always hustling, man, and I don't mean that in a negative way. I was selling golf

ball one I was twelve years old. I'd dive into the pond with water moccas sins. Yeah with them, no kidding, man, They you know, really didn't scare me. Collect golf balls from right around the green or a certain pond. They'd always fall in and I'd sell them at the next tea. I mean the whole bit. I'd mow lawns, I'd do whatever. I mean. I was very similar our first business. Suzanne and I everybody knows we got very We got married very young. She was seventeen.

I was nineteen years old when we had our first business. And that's that's it. I mean, we've never worked for anybody since. Man. So I love what you're doing, and I love what this kid's doing with his I'm gonna have everybody email and going what's his name? So he came out, like I said, the other day or two days ago, and did both of our cars. He bought his first car, paid for it with

his own money. So in between a week ago and I think Tuesday, last Tuesday, he got his driver's license and bought a car, and of course he's generating the money. Man thinks to the back of the car and he's three hundred bucks a day. He's hustling his ass off after school. To be honest, there's there's not a whole lot of them out there nowadays. I mean, most people are accustomed to going to college, getting a degree, going out. They always do it, or they get a degree

and do nothing. What I've seen happening a lot like in like my friend groups, since everybody's getting out of college right now, is a lot of them went to school, got a degree, came out they rather don't like it or can't even find a job in the actual industry that they are the what degree they went after? All right, let's go back, Hey, Kelly, real quick, did we can we get Eric? Eric is actually out of town until Sunday. I asked, if you wanted Larsen, Yeah,

you know what, Steve would probably know over there. The other one, though, is Mallory, do you have his information or not? Let me check. I don't know if you have Mallory Smith's information, but accountant should be able to come on. His question was about Tabor. Hey, Mike, I'm gonna keep you on hold. I'm going to get one of our accountants up. But I know for a fact, I know for a

fact. I went in on the thirteenth, no Friday, probably the twelfth, Yeah, the twelfth, where we you know, paid everything we thought we'd know, We did our extension, and then talked about our kids, both of whom were over eighteen years old and file of their own taxes, but they use our accountant, and he said, well, I've got to

get theirs and now if they want that table. So there is something definitely connected with it, but I'm reading there's ways around it, So hold on, man, I am going to get an expert on that, So just hold tight. Meantime, let's go to Patrick. Patrick, what is going

on with you? Hi? My wife was involved in an accident about approximately three weeks ago, not her fault, the person that hit her was ensured by Triple A and we had the car in for, you know, to get an estimate on it for repairs, and all of a sudden, they want to total the car and I'm like no, absolutely not. The car is just fine. It's pretty much cosmetic damage. But it's where it's more

than the value of the car. Well, I'm looking through the estimate, and the estimate essentially there looks like there's some fluffing up of the estimate by one of their official you know centers that does the estimates for them. And you know, I called them back and I said, guys, just fix the car. I'll pay the difference. I can't fix it because they've declared it a total Patrick, I'm the car. Patrick. I wanted you to

explain everything. Everybody out there because we get this call. I'm not going to say all the time, but we get it occasionally. So I really want to ask a few questions and maybe try to have you look at it a different way. If they're going to give you the value of that car, let's let's I don't want to argue whether or not they're offering enough of what the value of the car is. I don't care about that aspect right now. We have different ways to talk about that, and we can get

there if we need to. But if they're willing to give you what that car is worth, you could take that money and buy another car just like that one with similar miles in everything if they gave you the right amount. So why would you have an issue with that? Well, first off, I know how this car has been taken care of. Okay, I change the oil on it. I know I have a very good mechanic that I use and I trust this vehicle. Plus I know that this is simply cosmetic

damage. And you know, I don't you go out wherever Craig's last auto trade or whatever. I don't know the vehicle. Plus I you know, with COVID, all the values of motor vehicles were skewed, and I don't know that they've completely recovered from that. Well, they'll never recover. I mean some of that was sure, Yeah, yeah, supply chain, but more or less inflation in general. I mean a lot of different things have changed, but it still doesn't matter. The marketplace is still the marketplace.

What kind of vehicle is it? It's a twenty eleven Nissan Pathfinder, So we're you can't happy with the vehicle. They can't force you to do anything you don't want to do. It's not your insurance company. You have no contractual agreement with them. But what they can do is offer you with the value of that is, and then they get to keep the vehicle. You could always take that then buy back the vehicle. Did you ask them for

a buyback price? No? I did not. Yeah, so, but you know, I mean, but how that works essentially, Yeah, then they'll auction it off, somebody will buy it, Yeah, because it's worth more than they're offering. Well, in my book, I couldn't replace it for what they're trying to give me. What was it again, toy eleven one, Nissan Pathfinder And how much are they offering fifty seven hundred, which

is I guess, you know, somewhere around blue book. And like I said, the estimate when I looked at it, they're telling me, you know, because the person that hit the car basically hit the left front. Yeah, you know, the arnswer man, it's not hard to do. It's not hard to do close to four or five thousand dollars in damage pretty much barely touching a vehicle, now right, I understand. So what were you hoping to get out of this call? One thing is I'm not going

to convince their insurance company how to handle the claim. They're going to pay you what the value of the vehicle is. So if we're getting to the part now where you don't agree with the value, we can try to really figure out and actually I can teach you, or I can get one of our experts on they can talk about the appraisal clause in your contract with your insurance company, how to invoke that and get a fair price. I don't

mind talking about that. But what I do mind talking about is you're saying I'm going to force them to repair it. They're not going to go down that road. The only way they're going to do it right now is to give you what they think is fair market or negotiate that with you, and then on top of that, keep the car. They might sell it back to you if you ask them, or they're going to sell it off as salvage. But you can't force them to do anything else. You just simply

can't. All they owe you is the value of what that vehicle is. Well, then that's you know, that's my issue is no, do I trust the value? Replace Yeah, exactly, Well, if you don't trust the value, let's go down that road. But what I'm trying to do is stop you from taking the wrong argument. You don't have a contract with the other person's insurance company. Now you you are only owed what the value

is. That's it. The reason they probably don't want to. Let's say they're saying, the damage is how much five that, and it's worth fifty seven hundred. How much is the damage seventy they're saying seventy one? Huh, oh my god. So they're not You're not even going to be close. Man, You're not even going to be close. It probably does need that much in work. Why if it only needed a couple grand, do you think the insurance company would be willing to give you fifty seven hundred?

Well, here's so, here's here's my question. Yeah, would it be worth my time to bring it somewhere else to get a second estimate because I think it's I think it's flowered up a little bit. There's some things on the estimate I was looking at, going, I see no reason for this to be here, because I think you can bring it anywhere you want and get whatever estimate you want. But that insurance company isn't going to bite on

anything. They're afraid at this point. Let's say you got another estimate for three or four grand. Once they get involved, and there's there, there's some other U, there's there's more claims me on it, supplemental claims, and all of a sudden, they're back up to that seven grand. They've decided to total the vehicle. They don't want to get involved in it. They're saying, let's give them what the vehicle's worth. Here's what I want

to know from you, overbreak. I got to take a break. But if you would like us to get someone that can talk about value and talk about getting what is due to you, that's fine. We're not going to be able to help you when it comes to changing that insurance company's mind. I know you don't think it's fair, but honest to God, there's a value to that, and you can't up the value because you're the one that

did the oil changes. The value is the value. We can help you establish that, but I sure can't help you change an insurance company's mind if they want a total it or not, go with a sure thing Denver's Best Roofer Excelroofing dot com. You don't pay a cent until you're content top of it. Time for an insurance checkup, free no obligation comparison call Compass insurance paying too much your coverage at dozens of insurance companies. Find out now three

oh three seven seven to one help. You'll think you're his only customer when you choose Frank durand the real estate man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. All right, three oh three seven one three eight two five five, don't forget that number works on and off the air. Three oh three Martino over three hundred million dollars cash rich ind Dice exchanges refunds. I really do want to find an

account in Kelly that we can ask about that. Please please, please, please please. So currently Attorney Mallory is at a doctor's appointment. So I got Mike's number and we're going to try to get him after he's Mike. Who's Mike? Mike is the caller. Oh, that'd be perfect and we'll get them back on. I want to find that out because a lot of people got screwed on. I've got two problems with Taber this year. One, that deadline is ridiculous. It really is a lot of people file extensions.

A lot of people do, and I'm pretty sure if you don't file the proper paperwork by April fifteenth. You gave up Tabor. We're gonna find that out. And I don't know if that's just a state income tax. I don't know what it is. That's why I want to get someone on to figure it out. But a lot of people got screwed. The other thing is everybody got the same amount. That drives me insane. I think it should be on how much you paid in taxes. I mean, to

me, that would make more sense. I mean a Tabor refund to someone that paid zero taxes zero. You know, someone that's eighteen and is in college and doesn't work got the same amount is someone that generated one hundred thousand in taxes. I mean, I don't even understand it. Why it's the same. It makes no sense. With the exception that we know who the governor is and Polish just you know, he wants to be fair. The

homeless guy got the same amount that you know you did, Scott. I didn't know if you knew that, Tyler, you know, the homeless crackhead. As long as he got it in by April fifteenth and filled the right paperwork, he got the same amount as you do. And you generate jobs and you generate income, but it doesn't matter. The homeless crackhead gets the same amount. Drives me absolutely insane. Patrick, I'm going to visit with you again. Would you like me to get our expert on You know,

I know I'm being a little belligerent about this. I've just annoyed that, you know, my targets damaged, and then all of a sudden, I'm told, well, you're gonna have to spend more money out of your own pockets simply because while you were driving home in one of our Patrick, the value is the value your your argument is I don't even know why I understand where it's coming from, but I do because I've heard it enough times.

But how about if you ran into somebody else and it was a nineteen seventy nine Ford Granada and they said, hey, my grandfather owned that and he passed it to his grandfather and then it won the Kentucky Derby, and you name it whatever it is, and you hit it and the guy is like, no, no, no, I don't want the eight dollars it's worth. I want five thousand dollars. I mean, we assign values to things. It's got a monetary valor, and your car is wherever it is.

I will say this Petty details on our referral list at referral list dot com can invoke that. Actually, they probably won't even have to do this. Listen. They they can get you exactly what that car is worth. If they're offering you less than what it's worth, Petty will give you a free advice, will give you free advice as far as does he think it's fair. If he says no, I don't think it's fair, he can charge you it's either three or five hundred or two fifty or five hundred bucks,

and he'll get you what it actually is worth. So if they're trying to screw you on the value, he can help you out. But your car is a value, man. I don't know how else to I don't know how else to say. I know, I understand. I'm just that appraisal clause. If it's frustrated, I know you're frustrated, man, But that appraisal clause is in almost every contract you have with an insurance company, every policy. You should actually just call Petty up and see what it's worth.

It's not going to call you go to our referral list. Type in Petty details Petty you'll see his listing. Call them up one hundred percent free. You just talk to him, go what do you think? Here's what they're asking, and he'll give you sound advice, and he'll probably give you a number and say no, no, no, you should come back and tell him it's sixty eight hundred or whatever the hell it is. And then you can always buy it back, Patrick and have it fixed. I mean,

you can definitely do that all day long. Speaking of Patch or Jay, what's your comment. In Colorado, you're guaranteed the first right of salvage for a recked vehicle. Okay, so if they're if they're offering a very very low price for it, he can buy it back for a very very low price. Yeah. Yeah, I told him that. He doesn't he doesn't want to do that, though I have no idea. Let's ask him.

I think he's still there. Hold on, Patrick, when I mentioned, you know, take whatever the vehicle is worth and then buy it back, you didn't seem to want to have anything to do with that. Why is that? Well, you know, I suppose it's just in this case. I've never been involved in that particular process, but I don't know it wor's not much to it. There's not much to it. I mean, ask him how much the salvage value is going to be, and it is what it is, sure, like said the first right on it. Yeah,

I know perfectly well that that's exactly what will happen. Somebody will come in and you know, make a bid on the thing and they'll get no. You know, I'll be able to sell it for more than what they're offering me. No, there's a value to that salvage. I mean, Jay, it is pretty much what it is, right, Yeah, it is all They have to give you a price on it, and you get the first strike, okay, yes or no, and if you say yes, I'll take it, then they just take that off of your check. Yeah,

so I mean it's something to look at it. You're going to have a salvage title though at that point. Yeah. If it's not all, negotiate a little and if you don't like it, sure you can just say to them, I'm going to just sue the person that hit me directly because I don't have a contract with you. Yep, I don't think this is going my way. And they'll get a little more flexible. They might get a little more flexible, but no matter what, the value is going to

be the value. Hey, Jay, you brought up something interesting I wanted to say about petty details as well. They can actually help you if you think they're salvage numbers off, they can actually help you argue that absolutely. So you have a little I would call them up the free advice I want to You made me think of something, Jay, listen to this man. We add one. In fact, I'm gonna drop you off Patrick three oh three seven one three eight two five five. We've got two lines open three

oh three Martino. Jay, we had one where this guy hit a car downtown Denver, parked in front of his house. Guy hits the car. When I say an old JALOPI I mean this thing was old and pretty much worthless. Okay, So there's the total on the vehicle, Jay, listen to this. The total on the vehicle was like five hundred dollars. This company totaled it without even blinking. Hold on, I had hit my cough button. So they they say, we're going to total the vehicle. It's

only worth five hundred and arguably the vehicle was only worth five hundred. It's a complete piece of crap. Okay, pos So he wants to buy it back. Guess how much they wanted to buy it back. Five hundred dollars. This guy, literally, you got hit and it's just funny the way it worked out. Because the value of his property. He was absolutely screwed. They were like, oh, we hit you, but we don't owe you anything. If you want to own your car, we hit you and

we'll let you buy your car back for five hundred dollars. I mean it was crazy, man. It's basically like he had no coverage. Are you in the insurance business. No, I do a lot of stuff. I'm kind of Tomartino Junior in my circle. Cool. I'll tell you one that I did. I helped the person with their car got hit in the parking lot. The insurance people came by, did a walk around it, knocked on the door, and handed him a check for seven hundred dollars. Oh

wow, I told him, no matter what, don't accept anything. Well, it depends what it says. Was it a full settlement check? Oh? I told him to sue the person to hit you. Yeah, And their insurance company said, uh oh, And They ended up asking what would it take to make you happy? They said, I want to keep my truck and I want twenty eight ndred dollars. And they said, if you want us to mail you the check or do you want to come pick it up? Yeah? See the problem that Patrick had though. I go back

to this every time with Patrick. It's whatever the value is. You can argue the value, but you're not going to argue with the insurance company that they owe you more than the value of the vehicle. It's simply not going to happen. He was arguing, he did all his oil changes and it's worth more than other vehicles just like it. And it simply is. You

might go ahead, you might have to turn it in. You might have to turn it into a battle with the person that hits you in court and explains that judge that you take really good care of your It's still only going to be the value of what it is. That's it, right, But they might consider there's a great range of values. If you have one with three hundred thousand miles it's never been taken care of, or one that lived in a garage, you're ten miles off Patrick. I don't argue any of

that with you. I'm sorry, Jay, I don't argue any of that with you. But it still has a value. And whatever it is, you're not going to get more than that. You're simply not There's not a judge in the world. My main point is it's negotiable. If you're willing to share it, let's you know kind of how to do it. Sure it is negotiable, all right, appreciate it. Man three L three seven

one three eight two five five. I'm running super late, everybody. Hold on all This is Denver's talk station with Michael Brown in the morning and Dan Kaplis in the afternoon. Six thirty khow Denver. No impact traffic. This report is sponsored by Colorado's State Patrol. Busy driving into the downtown area as we hit the known hour I twenty five northbound showing speeds in the forties and fifties between Alameda and Colfax's sixth Avenue eastbound, some stopping o on the off

ramps I twenty five south found nothing too out of the ordinary there. Northeast of there through Commerce City at T seventy westbound, roadworks continues at Vasquez Low. Driving back from Northfield and quickbec If you're heading the DIA this afternoon, I seventy eastbound, watch out for slower speeds between I T two five and Payment Boulevard. Fox thirty one. Pinpoint weather clouds rolling in today, height

seventy six. We were expecting some thunderstorms into the evening. The current temperature is sixty four degrees. With your impact traffic and weather mark swan six point thirty K. How let me see that? Let me see that. No, you should be driving WHOAOA. There's no lane reserve for distracted drivers. Eyes on the road, hands on the wheel, Just drive. Brought to you by Colorado State Patrol. Turzeppa tide, Yeah, some glue tide,

zeppetide. What do they do? That's the weight loss drugs everybody's talking about. I saw an article, but actually I watched it on the news last night. I think it was Lesterhole. They were talking about a certain state. I don't know if it was Mississippi, but they canceled the state health insurance company canceled paying out those two drugs because they were anywhere from twelve hundred and fifty to two thousand dollars a month. So people that worked for the

state could no longer use those drugs. They weren't covered anymore by their health insurance company. And it's true. If you want to get on these drugs and lose weight and you've tried everything else. The bottom line is it's very expensive. It can be anywhere from fifteen hundred up to three thousand dollars a month, and most people don't have that kind of money, but it is your health. Thank goodness for Denver Region. You know what these guys did.

They got together with a pharmaceutical company, a compounding pharmacy, and they came up with their own concoction that uses either of those two drugs, and it has other components in it. But the bottom the bottom line is it works. It works really well, and it's only two hundred and fifty bucks a month. So if you've been putting it off, call up our friends

at Denver Region and talk to them. You can get everything for that two hundred and fifty It includes the initial visit, it includes the drugs, that includes all the instructions to do, and then it's just a reoccurring two hundred and fifty bucks a month. And of course there's no long term contract. Or everything. It's the real deal. They finally figured out how to crack the high cost of the weight loss drugs. Seven two zero five eight three

sixteen forty eight. Call them up talk to the doc doctor Joel seven to zero five eight three, sixteen forty eight, or check them out at Denverregen dot com. Don't put it off. I mean you know who you are. Denverregen dot com made in the shade, baby blind, shade, shutters, drapes, you name it, they got it. They're here in Colorado, family owned, they're backed by a huge company. They owned the franchise

here and they do soft treatments. They can do conventional drapes, they can do shades, room darkeners, shutters, high tech stuff, low tech stuff, drawstring stuff, indoors, outdoors, you name it. Whether you got a million dollar house or a ten million houser, a fix and flip, these guys got the window coverings for you. They do all the measurements, they do the installation, they do the warranty. If there's any kind of

issue, they do the maintenance. And here's what I love. They're generally cheaper than the people that make you measure and the people that make you install these guys better pricing all the products made in the shade. Check them out at Denver Shades dot co. Denver Shades dot Co. This is Dan Caplis. When I first came out of law school, my firm gave me a car crash case to handle. No one else wanted to do it. I

loved it. I got to help real people in a big way, and I got to be a real lawyer who actually goes to court and fights when my people aren't treated right. Forty years later, I love it more than ever. I accept righteous crash cases on a percentage fee basis. If you need my help, please call three zero three seven seven zero five five five one or hit dan Kaplislaw dot com. That's Dan cap lis Law dot com. Hey in Broncos Country, I'm Tiro Davis and I'm here with Donnie,

owner of the Fitness Gallery. There is nothing more important than your health. That's why I made this smart move to invest in fitness equipment. With Fitness Gallery, it's a game changer. Workout on your schedule from the privacy of your own home. I have a true treadmill at home. It's the smoothest and quietest I've ever been on. Come join us for a company wide sale. Everything is up to sixty percent of With the right equipment at home,

you can train like a pro whenever it suits you. Imagine this, No more wasting time and traffic, no more crowded gyms. And here's the touchdown play. It's your family involved. Your health is the ultimate MVP, and I know staying fit is not always easy, whether it's ride car or myself. We shop at Fitness Gallery and you should too. With the right equipment at home, you can train like a pro whenever it suits you. You

never gret buying quality. Visit Colorado's largest fitness store, Fitness Gallery, and get started on your goals today. Fitness Gallery is Colorado own and operated for over twenty five years. Visit one of ours seven locations or go to Fitness Gallery dot com Coments like making my kids my famous meatballs mean a lot to me, but after being diagnosed with metastatic breast cancer or NBC, which is breast cancer that has spread to other parts of the body, they mean even

more. I take Eyebrants Pabocyclic Eyebrands one hundred twenty five milligram tablets with an aromatase inhibitor is for adults with HR positive hertoo negative NBC as the first hormonal based therapy. Ask your doctor about eyebrans and visit eyebrands dot com. Eyebrands may cause low white blood cell counts that may lead to serious infections. Eyebrands may cost severe inflammation of the lungs. Both of these can lead to death.

Tell your doctor right away if you have new or worsening symptoms, including trouble breathing, shortness of breath, cough, or chest pain before taking eyebrands. Tell your doctor if you have fever, chills, or other signs of infection, liver or kidney problems, are or plan to become pregnant, or

are breastfeeding. Common side effects include low red blood cell and low platelet counts, infections, tiredness, nausea, sore mouth, abnormalities and liver blood tests, diarrhea, hair sinning or loss, vomiting, ration, and loss of appetite, combing, heating, cooling, electric and drains. Think Plumline services with quality brands like Carrier and always plum Crazy Value. I use Plumline in my home on a mission of excellence with character and ethics clear drains, fixed

leaks, wiring and quality carrier systems. Plumbline Services from Castle Rock to Fort Collins, Service at Home, Servants at Heart twenty five years strong, Plumline Services, dot Com, Plumbline and Carrier turn to the experts. Beat the spring cleaning rush by calling my heroes at zero res the only people I have in my home. I'm Consumer Advocate Tom Martino. With zero res my carpets get really clean with no dirt attracting residue, no soaps, no chemicals,

safe for kids, pets and you. This month, three rooms starting at just one hundred and nine dollars and seventy five dollars off their tremendous air duct cleaning. It's critical to clean now, get the dirt out from a long winter. The s bring pollens and allergens. Purified soft water, the best

cleaning agent in nature, truly clean. You can feel the difference. I call it zero resified call now three oh three four seven one fifty one fifty three oh three four seven one fifty one fifty or zero resdenver dot com, zero res forward or backward. It's spells the same. You have our word work, creature, right head, done, right home. Improvements. Dr Hi dot com Denver's talkstation six thirty K how all right three oh three seven

one three a two five five been ripped off? Taken advantage of give us call three oh three seven one three eight two five five don't forget. You can also go to YouTube type in Troubleshooter Network find our channel. We're live here Monday through Friday from ten am to two pm. You can watch us on the camera. You can also year us talk during the breaks about different things. Man. It's kind of like a show within a show, for sure. And if you're new to the state or new to the show,

make sure to tell your friends. There's no other place you're going to go where people are looking out for you, where people use the power of the media to go after the scumbags out there. It's basically a community service. It truly, truly is Randy, what's going on with aquas spies? How's it going? Man? It's going good? Randy? How are you not too bad? Been better with them? But you know, there's what it is. So what happened? So h me and my wife went to go

buy a spa a spa hot time. Yeah, went in there. We said we're buying a new house, so can we put it off or whatever to deliver it? They said. The guy there, Aaron, said yeah, you know, put a down payment or something. We'll get all going. So we've put two thousand cash down and he gave us the content and he said it's the fundable no matter what. I said, well, can you put on there full refund if we don't close on our house by November twenty eighth we agreed upon. Oh that was like a month away, and

he said, yeah, sure, he put it down. I loved how I am curious on this. You didn't even know you were going to be closing on the house, but yet you were buying a spot for the house. That's just kind of curious. Kind of the car the cart before the horse, but keep going. So did they write down out of the contract?

No, they did, right it on the contract. I have that, But I was I was already we already picked the house and we're going through the motions and it was it was real close, we're going to close or not. Okay, just the debt to income and all that, you know, but uh, we were just trying to get everything lined up because we're moving far away, So long, long story short. December fifteenth, I go out there, said, hey, I wasn't able to close. Can we get our money back? Blah blah blah. Aaron's like, yeah,

no problem mentioned sorry didn't close on them. Yeah, we're trying to secure it still, but it's not working out, you know. In all she said, let me call the owner and I'll call you back, and I'll take your ember down and I'll call you back, you know, because the owner's not here. Yeah, I don't hear from him from I don't hear from him for like a week, week and a half something like that. I don't I don't recall how long it was. And he calls me

back. He says, hey, No'm sorry, there's nothing we could do the owner. The owner said, no, hold on a secon hold on. I just got to clarify a few things because my my head's ready to explode here, Randy, So you went into Aqua SPOS on what day, I'd say, like September October. I'd say September twentieth, or maybe October, right around the end of September, beginning of October. All right,

So I'm just gonna say October first for the heck of it. So on October first, when you walk in there, you give them two thousand dollars yep, And they wrote what on the contract? Because you're going to send it to me and I'm going to look at it. So what does it say? Let me? That's what I want to hear, exact words. Hold on, hold on, I gotta take this break. If Aquaspose literally wrote on this contract that sales guy, well, we're gonna find out after

this. My head's already exploding. I can't wait to hear what it says. Go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay cent until you're content. Time for an insurance checkup free no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find

out now three o three seven to seven to one help. You'll think you're his only customer when you choose Frank Durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two rifts. You don't have as as we can. Shooter is gonna help coming man. This is the Troubleshooter Show. No, Tom Martinez, Welcome, Welcome, my friends to the only show of it's kind. We're here to solve problems, answer questions, take complaints, go after the bad guys,

expose the bad guys, introduce you to good people. That's something else we do. Sometimes I forget about that. We get so many negative Nellies out there, people like Jeff Jolliff, who I went and summons to court on behalf of a listener the other day. And by the way, I have another one coming from you, coming for you, Jeff. We're gonna have another one. We'll try to meet again. I'd love to set up a time where you and I could talk, but apparently you're never there according to

your employees. But honestly, man, you can always call Jeff. You can always call three h three Martino. Leave a number saying hey, I'm going to be here Mark on this date. If you want to talk about some of these complaints, maybe I can clear them up. I would love for you to do that. I would love for you to do that, Jeff. Maybe you actually can turn things around, although I highly doubt it because in my opinion, you're the biggest piece of crap I have ever seen

in the automotive business, and I've seen a lot of them. But for you to steal from people all the time, now that's my opinion. You're stealing. But to me it's the same is when you take money and give them a piece of crap. You tell them you're going to rebuild a transmission, you throw a used one in there that apparently has no new parts, barely works. And if you want to learn more about Jeff, by the way, you can go to Sleezbrigade dot com. That Sleeze brigade dot com.

Now I'm going to go back to Randy. Randy very interesting. He went into Aquaspas he buys a spa, puts two thousand dollars down, and he had the saundperson writes something on the contract because they were looking at moving into a new house closing on a new house, which was going to be a couple months away. He said, Hey, if we don't close on the house, can I get a full refund? And the salesperson, according to Randy, said yes and wrote something on the contract. Randy, what

exactly does it say on the contract? I just sent it to you and it says exactly two thousand dollars deposit. Financing to be run after home closing, dependent of financing refundable deposit if home doesn't close by eleven twenty eight, twenty three. I want to see that. I want to see that document. Did you send it to help? Yep? All right, hold on, I want to see that. Man. I'm sorry to put you back

on hold, but I have to see that for myself. And then now what they're telling you, Randy. If I'm understanding you right, the salesperson went to get you the refund because he didn't close on the house, and he called up the owner and the owner said too bad, So say you're not getting a refund. And that's where it's at. Is that correct or not? She must have them on, Randy, Brandy? Yes? Is that correct? Brandy? Yes? Randy, my bad. I don't know

if I hit the I don't know what the hell just happened. But I'm going to ask you this. They are not giving you the refund even though they wrote that. Is that correct? Yes? And it's because the owner decided not to do what the contract said. Yes, And you know I've tossed to Aaron. A couple of times he said he'll if I have to go to court, he'll he'll do what's right. He thinks he's messed up, but you know it's his job, Aaron being the salesperson. Yes,

okay, I need to see this for myself. Hang on, I'm going to look at it at break and I'm going to come back and if it's everything that you said, we're going to reach out to them right away and try to get them to come on the air and justify why they're not giving the refund, even though an associate of the store said you would get the refund. And if that doesn't get you a refund, I've got a few other ideas, just a few, now, Ken, what's going on with

T Mobile? Yeah, I just had three comments that are consumer problems and whatnot. I wanted to I'm sure you're probably aware of them to one number. Go ahead, sir, tea mobile. And this is a comment as much as anything or what My father died and they're still trying to collect money on his contract. Yeah, and the money isn't the issue. The morality is, well, no, you don't even have to pay it though, is the contracts just under him? Look, I'm with you. It's just

a comment, yeah, because a soality of it. Yeah, yeah, it's like and there's other ken on there. Let me ask you something though, how do you know they know that your father passed? In other words, did you send a depth certificate? We were perfectly willing and able and probably have sent one. We've sent one to every other person, Okay, and some of them they had contracts, are like, we're sorry to hear that. Forget about it is handled, but not T Mobile. Yeah,

and there's other options, there's plenty of them. There's Mint, there's straight talk, so there's patriots. I I can't talk about the outcome. But I actually had a court date with T Mobile a few years ago, so I trust me. I am no fan of T Mobile. What else? Number two? Uh? The next thing is in terms of consumer issues, is uh the guy with the hot tub issue? Yes, if you want to take my number, I can give him a reasonable do it yourself way

to make your own hot tub. I used to run one, and my advice to anybody would be that if you're going to buy a hot tub, if you're really really going to use it like anything, it's worth owning and owning a good one, But it's kind of like, in my opinion, they're a little bit like time shares. You pay too much for it, you don't get that much value, and then you pay to remove it. And I love ours. We use ours four or five times. We've had it for ten years. We got it from a local Colorado company, and

it's just been great. I mean, and and my experience has been maybe it was just me. They're kind of tough to maintain. Is it really, you know, a nice aquatic thing? Or do you have a Petrie dish going now? Just you keep it clean, you do it. But okay, number three? What's number three is the the debt crisis, the American federal debt deficit thing. Sure, you know, with big government comes big bills, big debt. And yeah, and it's kind of like a

contract, Hey, ninety days, same as cash. Well, it's kind of been like since say Reagan, you know, since eighty four, the same as cash. But now we're going through a trillion. That's hard for me to get around. And I'm good at math. If anybody really knew, I don't think they'd just be going, oh, send me this, give me this, we want that. And elections have consequences. Well, of course they do. And if you get me and you know, but for your listening audience, I mean, when you look at the results,

was Trump was he or Iusy really that bad of a guy? Or is it kind of a witch hunt from the deep state? And I don't want to get too political. Yeah, I get you, Ken, and a lot of people feel the same way that you do. I mean they really do. I mean the guys in like three different court battles right now, I get it. Uh, thank you for that three L three seven one three A two five five. I didn't feel I want to be honest there, but he listening a lot of people tune into this show to learn stuff.

The first two things that Ken did, I didn't understand where he was going with the hot tub, but who cares. I mean if he if I told Susanne I was going to make my own hot tub over the weekend, she'd probably kick me. So there's certain people that'll buy a hot tub, there's certain people that'll make a hot tub. I'm the kind that buys a hot tub. But his first point was very good. But the third point, and my point is you can tune into that stuff anywhere it doesn't

matter. You can go to virtually any AM radio station and here pro Trump, anti Trump, pro Biden anti Biden. And I've come to learn doing this show over a long, long, long period of time, that's not what they're looking for when they come to this show. Now, there's certain things we're always going to discuss because they do come in to the consumer advocacy realm, and those kind of politics will be brought up, There's no doubt

about it. I'm looking at Randy's contract, by the way, I'm gonna tell you what it reads, Kelly, I would like to get I'd actually like to say John Fuller, if we can get John Fuller on, and also see, I would like Bradley O'Brien's opinion. Attorneys scare me because of the question I'm gonna ask, because this is so strange. So I think John Fuller can probably conceptualize what I'm trying to ask better than Bradley. See, if we can get Fuller on, tell them it's not about a car

accident. But I want you to I want you to forward him this exact thing. So, folks listening, this is a receipt I'm looking at for a deposit from Aquaspas. And it looks like they got a bunch of locations. Greeley, for Collins, Longmont, Thornton, Evergreen, Castle Rocket. And here's what he hand wrote on here. This is what the salesperson wrote for Batim two thousand dollars deposit Comma financing to be run after home closing period

dependent of financing period. Refundable deposit if home doesn't close eleven twenty eight to twenty three. So eleven twenty eight to twenty three. And I want to ask the caller real quick, Brandy, what date is this is? Did he write that date on the day you were in there giving you the deposit? I don't see a date on this agreement. It's not filled in bottom right hand bottom bottom right hand corner says eleven six. I thought it was yeah, So on eleven six this was done and signed. And he says

refunded deposit if home doesn't close. You know what, Kelly, I don't need John. If you already have John, I'll talk to him. But I get it now, refundable depositive home doesn't close eleven twenty eight, twenty three, and the home did not close, right, No, no, not being not So, for the life of me, where does this owner? Why won't this owner he put right on there? Or his sales guy? Did someone running his store put on there? They would do it?

So, I mean, does he give you any other excuse whatsoever? In this phone number I see on here? Aaron? Is this the guy that wrote that? Yeah? Does he still work for aquaspase? He's looking for a new job, but he hasn't found one, he said, Hold on a second, this is crazy, Kelly. See if we can't. If you look at that, you'll see Aaron's phone number right there, handwritten. See if eron'll come on? If not, ask Aaron? And who is bosses? Who do we talk to? How did they justify writing on here?

They'll refunded if the house doesn't close by eleven twenty three? In the house didn't close? I mean, are they morons? Are they simply outright liars? I would like to at least know what I'm dealing with. Oh, I'm not going to say that. Go with a sure thing Denver's Best roofer Excel roofing dot com. You don't pay a cent until you're content than time for an insurance check up free, no obligation in comparison call Compass Insurance

paying too much your coverage at dozens of insurance companies. Find out now three O three seven to seven to one help. You'll think you're his only customer when you choose Frank durand the real estate man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. You know, I'm having a hard time understanding why a Spots in a million years is pulling off what they did. Kelly. I know she's trying to reach out

to the Fort Collins location that's where this went down. Did you send John Fuller a picture of this? I can, yeah, send him that. John, I know you're there. I'm gonna pull you up in a minute. She's gonna email you something instantly. I need you just to eyeball it. It's nothing to do with personal injury. I didn't want one of our our real estate contract attorneys coming on. I wanted to ask you about it

for a reason. Just look at what they hand wrote. John. I'm gonna come to you, Randy. I just don't understand what's going on with these guys. Kelly's trying to reach out to him. Kelly just ask him, you know, be straight up go. Can you come on the air and explain why you suck and why you lie? Can you just ask him that, because I'd like to know the answers to that, because if they're salesperson and I believe this caller, and if I believe this caller, their

salesperson wrote on here and I'm staring at it. I am staring where he wrote, if they don't close on the house, you'll get a full refund. And they're saying they're not going to give him a refund. Now is there business at Aquaspas in such trouble in Fort Collins that they can't give a refund after promising it? I would like you to ask him that question as well, or better yet, get them on the air and I'd be happy

to ask him the questions. This is crazy. They literally wrote this, and we're not talking about Guido or somebody selling spas in the backyard or at some home show. We're talking about a company that's got five locations and the owner says, no, you know what, he probably shouldn't have wrote that he wouldn't have given the money. Then that's what I want to ask John about. It's crazy, and I'll tell you what I would love. I'm gonna let her try to reach out first. I'm gonna let Kelly try to

reach out because maybe I'm missing something. I want to give this company, Aquaspies, the benefit of the doubt. I doubt there's a benefit of waiting, because I'm airing at what there is here, unless if they're gonna say no, that's not our salesperson. But Aaron says he's looking for a new job. And Aaron is also saying that if they got to go to court, he will admit that he wrote that on there. But the owner doesn't care. And I'm not missing anything, right, Randy. There's no bs

like your Buddy's with Aaron or something like that. This was a straight up deal. He wrote it on there. Now they're literally refusing to give you your money back. That's all facts. It's incredible, It's incredible. I can't believe how bad this company is. Why would they do this? I don't even get it. I got to take a few deep breaths. I'm honest to God do I'm gonna ask John Fuller, our attorney, about it, as soon as he looks at it, and then I'm just I'm pulling

my hair. I'm absolutely pulling my hair, Betty. What's going on? Hey, Betty? How are you? Oh? Okay, I'm good. You know I didn't know it was you. You sound different? What is you? You Mark? Or you Tom? Tom? I'm Mark? Betty? Oh you're Mark? Oh? Okay, okay, all right, I know we sound the same. I hear that all you do? Okay, I have a call. Listen. First of all, I'm better looking, and my grammar is superior. Now go ahead. Oh and I've got the

best diction in Denver. Go ahead, Betty. Okay. I have a I'm seventy seven years old, and I don't do computers or and I don't even have a cell phone. Okay, but I have a lovely car that I want to sell. What is it, Betty? It's a Ford Crown Victoria LCD wow eighty six yikes. It has one hundred and seven thousand miles. Is there anything else you want to know? One question? Did you just drive it to church and back? Only? It only has one hundred

and seven thousand miles on it? Okay? It's your value of it. How much do you want for it? I want twenty five thousand. Well, could last? I know, I know what else you got, Betty? What else? Yeah? What else? I mean, that's nice I've got. I'm holding up a Samsung S twenty cell phone. I would like seventeen thousand. Well I had somebody look up on an app on their phone. Sure, and they they valued their two door Ford Crown Victorias at between. They want to between seven? Oh? No, yeah, they want

they value. Someone look up the value of her car. Please, someone go to KBB dot com and tell me what her nineteen eighty five Ford what was it? LTG? With a one hundred and six thousand miles? I would love to No, I almost feel like there's a gotcha in that call. Twenty five thousand dollars one hundred and six thousand miles. Uh, you're looking for ten they're selling for ten ten grand and she wants twenty five thousand. And that's the high end. And that's the high end. That is

the Mac Daddy. It came with you know, windows, you can roll up by yourself and the first ever blinker, I would assume. But let's go back, Betty. It's worth about ten grand according to KBB. But is that a two door don't know, Betty, no idea. Did they make a two door different? I know the four Granada came in a two door, so I'm not quite sure, Betty, who do you think would buy it? I'm just curious, who do you think would buy it?

That old for twenty five thousand dollars? People pull me over on the street because it's such a beautiful car. Okay, Well, you know, next time they pull you overund the street, I'd offer to sell it to them. Well, I wasn't ready to sell it then, but I took their phone numbers. But you know, people want to get it for two You know, this old lady. They want to They want to get it for you know, twenty five hundred dollars. You know what I mean. Well,

and I'll tell you what here. I'm going to do you a favor. I'm going to do you a favor right now because I like you, Betty. Here's what I'm going to do. If you out there listening right now, would like to buy a nineteen eighty five Ford Ltd. For twenty five thousand dollars with one hundred and six thousand miles on it, driven by Betty. You can reach us at help at troubleshooter dot com. That's help at troubleshooter dot com, and we're going to pass out on to Betty.

Do me a favor and free that line up. Three oh three seven one three talk go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're contents. Time for an insurance check up free, no obligation comparison call Compass Insurance. Pay too much your coverage at dozens of insurance companies find out now three all three seven seven to one help.

You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two. You know, this whole thing with Aquaspase is just not a good thing. I don't know what else to say about it right now. Kelly's in there trying everything in order to talk to someone about it. If you're just listening, Aquaspas Ford Collins, these guys took a two

thousand dollars deposit, and I'm looking at the actual agreement. I'm going to post it for everybody to see listening right now. So you can go to YouTube dot com type in Troubleshooter Network and you can go all the way to the end of the show on the video. So before we close out, I'm going to put this Aquaspase contract up so you don't have to listen to

the whole four hour and figure out where it is. Fast forward to the end, and I'm going to end our live stream with the Aquaspa's receipt where their employee and sales guy literally wrote, and I'm staring at it, refundable deposit if home doesn't close eleven twenty eight to twenty three, and this was signed on eleven six. He gave a two thousand dollars deposit, not knowing for sure if they were going to be closing on the house in time to

take delivery. So the sales guy, Aaron said, we will return that money. Now. The people at aquaspas the owner, Aaron, who's the owner? Do you know? Or I'm sorry not Aaron, oh Man, Randy the caller, who is the owner? Do you know? So there will The name is Matt. That's all they'll give me, not his last name, just Matt. If anybody knows anything, about Aquaspa, make sure we have all of his information. The other thing I'm going to do is send him some forms and you know, kind of help him, not in

a legal sense, but help him fill out a claim on it. And we're going to be doing that in the background as we try to put pressure on him to do the right thing. We can't even get a comment from him. I guess you're hanging up on Kelly Dragon. Did I hear you say you can hear him cussing her out? Yeah? Yeah, yep, like a lot. I just can't believe these people. I just can't believe it. Man, I'm honestly, that was really fun. What did they

say, Kelly? What did the people at Aquaspas in Fort Collins have to say? Well, first of all, he would not give me his name. You called up and talked to you. He would not give me his name. Yeah, well they don't give so worrying to answer the phone. What do they say? So basically the first time I called him, because I've called him now three times? Why why do we call him three times? Because he wouldn't give me the name of his attorney that he said to

reach out to. That's what he was saying okay, So he says, reach out to my attorney. Correct, and then he hangs up on you. You call back and say, give me your attorney's numbers so we can reach out. Yes, and then he hangs up, and then you call back. No. No. On that call, he basically accused me of harassment and said that he was going to get a sheriff on the line from Larimer County. Oh well, that's great, you know what he should because

he should be arrested in my opinion. And they're lipping this guy off. And then I called a third time and that's when he basically started saying that Randy has already dealt with this problem. They're aware of the situation. They have recorded calls. Hey, Randy, what does this mean they've already dealt with it. Give me a heads up on what he's talking about. I have no idea what he's talking about. Nothing. There has been no agreement,

like they're going to pay you back in a couple of weeks. Just purely go pound sand What have they told you? So I've called? I called him one time. They found you know, the gaming, the gaming to some lady who does the refunds. Yeah, for your name Hashim or something. This is her name. Yeah, And once she said, let me call you right back. Let me get this to Matt. And I already spoke to Matt one time. He said, he said he'd take care of it. So what she said would rashiem say? She didn't call me

back. She wouldn't call him back. So then I called a couple days later. Then what And they started screaming the calls. So now they don't answer what? So I called him a different number and I said, this is John call. I mean talked to her and they got back on the phone. They go, Randy, yeah, I was slipping and I go yeah, and they go, oh, she's not in And I go, Dann, you guys are screaming the calls. So then what I mean, nothing? Nothing. So I finally get ahold of her like a week later.

Yeah, and she says, hey, she says, these contracts are full proof. I go, exactly, exactly, They're full proof, right on the paper, and she goes, well, Matt will be in touch. You know what this is? This is absolutely crazy. I cannot believe. In my opinion, Aqua Spies is the biggest rip off I have heard of all day. And that's all I hear about. I am staring where they wrote on their refundable deposit if home doesn't close. And guess RT they're

the one that construed the contract. If there's so, if it's ambuity, ambiicus. Now I can't even speak. I'm so frustrated. Ambiguous, ambiguous. It's ambiguous, and whoever construed it is the one that is going to have to fight that side of it. These guys really suck. It is obvious to Joe Blow reading this. They'll give them, they'll give them the full deposit back if he doesn't close on the house. And Mark I do.

I quote to the gentleman that spoke with me, yes, I told him that I'm staring at the contract right now and what it said, and he literally said, I don't care. Of course, you know what you're talking. They don't care about customers, they don't care about anything. In my opinion, listen, aquaspose. In my opinion, you suck. I wouldn't buy a SPA from you if it was eight dollars because I'm afraid you would deliver it because you don't do what you say. That's what I see,

that is what I am thinking has happened here? Now what's baffling. Here's the baffling part. Think about it, folks. They got five locations. They write on the contract they'll give it back if he doesn't close on the house. The sales guy says, yup, we're gonna go ahead and give it back to you. Then eventually the owner says, no, I don't want to give it back to you. Take me to court, which is what this guy's gonna do. But I want everybody to know out there,

and I want him to think about this. Five locations that I see on this receipt actually six locations, Castle Rock, Evergreen, Thornton, Longmont, Greeley and Ford Collins. Is business so bad at aquas spots? Is? It's so bad they can't refund two thousand after agreeing to do it. Now, think about that two thousand dollars. This looks like it's a nineteen thousand dollars spot. They're selling pieces of plastic with water in them for nineteen

thousand dollars and they can't afford to give two thousand dollars back. There's something wrong with this company. This company could be on the brink of big problems now. That's just an assumption of mine based upon this call. I would be very careful dealing with Aquaspies because they might fold up. If they can't do what they say and it's only two thousand dollars, there's something really wrong. Do me a favor out there, Would you call these guys up.

I'm gonna give the phone number and just ask them, ask them politely, I mean, be one hundred percent super polite. What is going on? They don't seem to want to talk to us, Kelly. I don't want you calling there anymore. But if anybody can get through to them and just actually figure out what's going on or their side of the story. Unfortunately, I don't think there is a side of the story. And the only way we're going to force them to come up with their side is this guy needs

to sue them. But Aquaspies in Fort Collins nine seven zero two two six thirty three point fifty three nine seven zero two two six thirty three fifty three, please let me know what's going on. Maybe you can reason with them and find out. Then the other thing I want to do is follow up, Kelly, with that salesperson, and that salesperson told you that if you bring him to court, they'll actually show up right what he says, that's

what he says. I don't know if I can believe the word he says, now that I think about it. Aaron, You know, Aaron, it sounds like you're trying to do the right thing. But Aaron's the one that wrote on here that you'd get your money back as a representative. And then who signed the bottom? Is that Aaron's signature down there at the bottom. Yes, yeah, so Aaron wrote it. Aaron signed it, and it's Aquaspa's contract and mark it's really amazing. Yes. The registered agent is

Matthew Davis, Matthew Davis and four Collins. Matthew Davis, Matthew Davis were coming for you, buddy. Free commercials for as long as you want to be a dirt bag, for as long as you want to be a dirtbag. Free commercials for you, brother. You wrote it on there. Sales guy wrote it right there. Your sales guy signed it. It's been months and you don't want to refund a lousy two thousand? Why why? That is the bigger question. Why why go with a sure thing? Denver's Best

roofer Excel roofing dot com. You don't pay a cent until you're content. Time for an insurance checkup free no obligation. Comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three all three seven to seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two. Hey, Kelly, here's

what I want to do. Get Randy's information, get everything anything I want, any other paperwork he's got. I want Tom to kick off the show tomorrow talking about aquaspots. Get Randy back on tomorrow morning. I'm going to send him some information, so get me his phone number. I'm going to talk to him. But these guys at the Fort Collins location, and I don't know if Aquaspoz owns all of them, if they're individual, but I can tell you something, this one in Fort Collins. They sound like dirt

bags to me, one hundred percent dirt bags. Yeh. I'm talking to you matter, Mike or whatever his name is, your employee put he'd return the money. He put it down that he'd return it, and he signed it. Remember, you can go to YouTube dot com right after the show, and I'm going to put that up so everybody can see the Aquaspos thing. It might take me a while because I want to kind of blank out

some private information on there from the caller. But it's absolutely ridiculous. It's ridiculous that his salesperson would write that on there, sign it, and then you won't return the money. And I'd love to hear the excuse, but you won't even give us one. And more importantly, you won't even give them one. Now. I need the shift gears here, Tom and Ernie. I promise we're going to have you up right after Randy tomorrow morning. Tom will get you up. Please get their information. I got to talk

to Tyler Burn. He's with Premiere Window and Cleaning. They're on a referral list at referral list dot com. He started this business when he was seventeen. He's twenty four. Now they're absolutely killing it. He's had jobs out there, one hundred and fifty thousand dollars jobs. So you're doing a lot of commercial stuff right, Yeah, we're doing a lot of commercial, about

seventy five percent commercial, twenty five percent residential. Jo How do you come in compared to the competition, Like if someone owns, you know, an apartment building or a strip mall or anything. I mean, are you guys generally cheaper? So we are not cheaper, but the value that you get with us is so much greater. What's the idea of the value. Just a better job, Yeah, just a way better job. We take off. We have we have property managers, we have everything that come out to

make sure the job goes smooth perfectly. For the commercial property, No, there's no problems exactly. How about high rises? Can you actually work on them? Yep? So the biggest one we've done is up to forty story. You've got that drone? Yep. We got all kinds of crazy stuff.

Listen, you guys want your windows clean residential, commercial, check out Premiere Window Cleaning on a referral list or call him at seven two zero nine five three zero zero seven eight seven two zero nine five three zero zero seven eight. We'll see you here tomorrow