The Troubleshooter 4-23-24

Yeah, ripped up news need advice? Who you don't help? Come running just as fast as we can. Shooter's gonna help coming Man Dix. He is the Troubleshooter Show. Now Tom Martino, Hey, Tom Martino here, welcome to the show. What's going on? Hey? How can we help you? Ask that question? For forty five years here and by the way, Uh, we want to solve problems for you, We really do. That's our that's our goal. But sometimes it's just too far gone. Mark's

out on a secret mission. He'll be checking in, but trust me, you're gonna want to hear what he's doing. And uh, we're going to talk about that. This hour brought to you by waterpros dot net the best water systems at the lowest prices bar nne. Do you know, Uh, plastics have started showing up in fetuses and babies and embryos, and it's just disgusting what water has become. But seriously, what I tell you, water Pros has the best nanofiltration that you can get for the price fourteen hundred bucks

for all your drinking water fully installed. If you're going to go organic with food, why bother If you're gonna have crap water three zero, three eight six two, five, five, five four you. I'm a real believer in health and health related items. I hope it helps me, But it seems like a lot to do with health has to do with what you're dealt. I mean, you can really work hard but have crap family genes, and you can have some of these people that don't do anything, they have

great family genes. So what's your dealt? Man? Does that have a lot to do with things? Of course, you can overcome a lot of that with proper diet exercise. When I say diet, I don't mean diet, I mean nutrition. Exercise supplementation would fall under nutrition, and then of course you'd want to do I think you have to be sane when it comes to what you put in your body, but also how you monitor and catch

things, being proactive. That's why I love that Grossmith thing. Because every three months you get blood work, and then every year you get a full physical, but every three months you get to examine blood work. I mean, not much can happen during that time. Another thing, while I'm on the topic, and I don't know why I'm on the topic, but I got some emails from people for examples, people are foregoing to cancer for I

mean an intestinal colonoscopies because of and they get cancer. Do you know that colon cancer right now was unheard of. I mean it used to be unheard of under fifty five. Now the majority of people are getting it between thirty five and forty five are not maybe not the majority of but a larger number than ever. Why is that? Because of the crap? So I think you can't and you can't no matter what anyone says. That col of Guard stuff, and without getting graphic, it's not a colonoscoby, but it's a

substitute test you do at home. I don't want to give names, but we have somebody very close to us all that did a col of guard and then found cancer and it was quite advanced and col of Guard completely missed it completely. So beware of that. And like I said, I don't know why I got off on that tangent, but hey, it's cool right So anyway, by the way, Grossman Wellness dot Com, I should out since

I'm talking about I should give that out. I'm a member there. It's a concierge practice, and that's a new thing now in medicine concierge where you can text or call the office at any time. They're at your beck and call. They supply you all the supplements. They supply you forscription drugs all for one fee, and the blood work. It's kind of of a cool concept. Now you might think, why am I going to pay that monthly

if I have insurance? Because it's being extras being proactive. Most health insurance and most medicine chases problems. Here's the rule. You get a symptom or find a problem, then you chase it. Concierge medicine monitors and prevents or tries to Grossmanwellness dot com for two hundred and forty nine bucks. You get started there with the blood tests and an initial consultation and all that. Then

decide if you want to continue. And then while we're on the topic of being proactive, we've had a number of people called Today, not Today, but the show over the years, but especially lately, they've let problems go too long. I don't know why, but they don't attack them. They let them fester. And that's a really big problem because the longer problems it's out there, the harder it is to solve and sometimes impossible to solve because

you've gone on, you gone beyond what's called a statute of limitations. Kitchina, I got some paperwork here from Mile High? Is it Mile High Honda or something? Is this the woman that called yesterday was going to send me paperwork. I just need to know she's on the phone right now. I need to know if this is her. She took pictures of it on her phone. It's really hard to read, and I'm hoping she had I thought she might have had a digital copy of it. Three oh three seven one,

three eight two five five. Debbie's turn. Let's talk to Debbie. So, Debbie, you have an issue with a contractor what is going on? Well, we began meeting in twenty three to have a building built. What kind of building commercial? Well, yes, it's going to be a commercial building. I'm looking. I'm looking for your email here. Somebody, I supposedly somebody said thank you April twenty got it. I got it, I got it now? Okay, So this is an Elbert county Yeah,

And who did you contact have a building built in God? It was Kyle Hendrix from Hendricks Brothers Construction. And how did you get Kyle Hendrick's number. I had worked with his family over the years and had a really good experience. They've done a lot of good work for us. Oh, so it's not blind. And you met with him at the first Yeah, we met with him several different times. But first you did it in you did it in twenty twenty two? Did you say it was twenty twenty three? Twenty

three? Okay? And what did you sign a contract? We signed a contract in December of twenty three. Okay, go ahead with your story then, so sign the contract in December twenty twenty three? Do the AH transfers for the deposit? How much was the deposit? Eighty eight thousand, five hundred and seventy dollars. Why would anyone ever pay, ever pay eighty eight

thousand dollars up front? Is the contract called No, I'm not talking about what it called for, but why What goes through your mind when you dish out eighty eight grand? What are you I'm thinking this person has no wherewithal to start anything without eighty eight thousand. That's a big problem anyway, and I would agree. So the contract called for what eighty eight Yeah? So there it required for two different invoices to have a deposit on them. One

covered the plans and permits, and one covered material order. Okay, so hold on the one that covered the plans of permits. How much was that? All? That whole invoice was nineteen thousand, six hundred and eighty And did you get the plans and all of that for the nineteen grand? No? So you paid for that and didn't get it. Okay, So the materials that you ordered, the balance adding up to eighty eight grand, did you get materials? No? Okay, So again you paid for air,

you paid for nothing. You're exactly right, and I'm not, by the way, just so you know this, Debbie, the way the show works is I'm trying to talk to other people who are listening, not you. I'm not scolding you. So so Debbie, Debbie paid for plans. Now, if you actually get plans and architectural reviews and engineering stamps and all of that, and yeah, it's all right to pay as you go. Then materials are ordered if you can call the place and make sure they're ordered in

your name. So this guy goes out of business. They delivered the stuff, or it is delivered. Nothing wrong with paying for materials, but to pay for air you get into a problem. But in any case, under the contractors trust egg, that doesn't mean somebody can rip you off. So what happened with this? Ada? Keep going with your story. So you give a de posit of eighty eight thousand dollars in twenty three? Then what at the end of twenty three? Now we're here, Now we're here in

twenty four. What happened? So I kept in touch with him, asking where the drawings were? Had he applied to Elbert County for his contractors because Elbert County had started a contractor licensing process. And so let me ask you something. Is he out of Elbert County? He is in Douglas County? Well, now I find out he's kind of in a black Forest area, but family in Elbert County, Okay? And when was construction supposed to start

mid February? Package? The package was supposed to be here the first of February, and construction was to start in mid February. Okay, So where do we stand? We got nothing. February twenty eighteen twentieth he finally came clean that he had spent the money on something out on other a jets and I'm looking at his text, Tom, Well, then he's going to go to jail. Spent is what he said. The money was spent. That's what the guy told you. And what so does he admit he owes you

the money or not? Yeah? So how's this guy going to make up? Does he own a house? I mean you got to start going after him? Well, I tried, what do you mean you to? Well? Hold on? What does that mean? Tried? What does that mean? Okay? I filed with Olbert County on February twenty filed what charge seleny churches? Uh? Okay, But did you also do a civil lawsuit against him to put a freeze on all of his assets and stop any transfer of

assets? Well? I did retain an attorney, and the attorney has postponed doing the civil until he thinks we have a better shot getting our money back if Albert County files the polony charges. Okay, you mark that guy as a moron, because what you need to do is stop transfer of assets or transfers to evade judgment. And the only way you can prove that is by

filing a civil action. Okay, I don't mean you have to prosecute the civil action, but you have to have it hanging out there, so if the guy makes any moves, you can prove it was to evade this. What were you going to say, sir? I mean my understanding is that he admitted to Elbert County authorities that he stole the money, and they're not taking it. They're not pressing charges. So this sleez bucket, this piece of crap. Is he still in business? Yeah? Wait a minute,

he's still in business. What is he doing? Is he ripping other people off? What is he doing? I don't know. I'm afraid if we put pressure on him to get some of her money back, he's only stealing it from other people to pay her back. And that sucks. Well, of course it is. But this guy's got to be stopped. We can't have other people. So this is Hendricks Brothers. Hendricks Brothers out of Douglas County. Are they Are you sure they're still in business? Yes? I

have no reason to believe they're not. If this guy came clean, so to speak, because it came clean about being dirty. So this guy took money from you, does he admit does he want to get the job started? What is his proposal to you or to the authorities. So when he first told us he asked it that he could build it starting mid April, and we said no, that was not acceptable because we assumed he probably was taking someone else's money. Listen that I don't want to hear right now.

Did he offer to start and did you tell him no? Because that would have been dumb. You should give him every opportunity so we can be sure he's a scumbag thief. So did you will he build or attempt to build a building? No? So you told him no or did he say no? Did he Well? I don't know if you read the text, I said April, So what are the text? Text says it was spent, but I have some funding that is in processing that will replenish it all in

some it should be about two weeks for it to come through. When did he text that you've got the date on there? I don't sorry, I'm reading the one that says I had to push the schedule. Your project would now start mid late April, and I said that doesn't work right. What do the authorities in Albert County say other than that they are overwhelmed that they have chart they have cases with human life and children involved, and those take

precedent. But but you know this is an economic crime. You this, you can go to the Attorney General as well. This, this guy is bad bad news. I've also called the DA's office trying to the fraud hotline asking and you get a recording. I leave a message and that was a week ago, and nobody has called me back. Okay, I'm not trying to fix them. Well, you haven't filed a lawsuit. Well, and I would agree you're probably right. I need I wouldn't use Oh, I

don't know what attorney you used. How'd you find the attorney on the bulletin board at seven eleven or what where'd you find him? Nope? Used to use their off path. What's that we are? Here's their office in the past, for construction, for for for this, for contractors. Trust that you know what attorneys are like doctors. You don't go to a proctologist for something wrong with your eyes, you know, and if there's something wrong with your eyes, you don't go to a patiatrists. I mean, I mean

this. This lawyer should have said, I have no idea what I'm talking about. Waiting for the authorities. You need to get a real attorney and go after this guy. A real attorney and he doesn't have to be in Albert County and eat grass. You can get a real one. I'm paying dearly for one that was highly rated and well highly rated. What do you mean you're paying dearly? What did you pay for? Nothing happened? How much have you paid so far? We've got a six thousand dollars change?

Okay, so what did you get? Tell the guy you want your money back unless he's going to build it. What would he possibly bill right now? Oh? All that's been built for is him sending a letter and reading my emails. Well good, tell him you want to go somewhere with an attorney that knows what the hell they're doing. Okay, Now, how do I get over Tony in the DA's office to prosecute this guy? You know what? You file a civil suit first. That should be your primary concern.

You need to stay any financial shenanigans this guy tries to do. Do you understand that? Yes, I've researched his assets and he doesn't have a punt for a windows. Okay, I've told you what to do, and I'm telling you that somewhere somehow eighty eight thousand dollars did not just appear. So I'm going to go there. How did your research his assets? I'm curious because I know people who do that. How did you do it? Well? I went through tax roles in different alls. No, No,

tell me exactly. I'm fascinated with you, Debbie, because so far everything I've told you, you've told me you've done. So Okay, you hired an attorney who did nothing, You went to the authorities who did nothing, and now you say you looked into his assets. How did you do that? Tell me how you looked into his assets? Oh? Well, I'm a realtor, and I went through all of the assessor's records. I've gone through where he was renting property at I've reached out to the landlords that were

there. I've reached out to I've pulled this contractor's license from OPACAG. Did you do any asset investigations? I would guess that you're probably by your definition, I would say probably not. Jevy. I'm trying to help you, and here's the first step in trying to get help is admit what you don't know what you're doing, and get professionals to help you. You need to get an attorney who are used to going after scumbags. That eighty eight grand

did not just disappear, and he should give an accounting for it. But meanwhile, what I need to do is get this guy in the sleeves. We're going. I truly, truly, truly need to let people know about this guy Hendrick's construction. We need to try to call him right this minute. In fact, Deputy, we need to try to get him on the show. What's that? Can you give me references for attorneys that can excuse me, who can investigate his access or walk thereof Well, we construction defense.

What we need is contruct contractors, trust act attorneys. Yes, we have people that do that, but they're not on the referral list because they very seldom need help. But there are some people I will look up and here's some another thing, a collection attorney even But you need to get a judgment. You need to get a judgment. You can make their lives. Hell. Listen, I've spent a lot of time here and I am sorry this happened to you. This is terrible. How does a guy get eighty

eight grand in December and end it in a two or three months. The guy is a crook, and don't when it says brothers, does he have a brother crook? Or is it just him? Well, according to the Secretary of State, he's the only one in the in the company. But I did find out who this Peter Ross is and who's Peter Ross? That that name? Where's that come from? I got to take a break hold on a second. Go with a sure thing Denver's Best roofer Excel Roofing dot

com. You don't pay a cent until you're content. Time for an insurance check up free no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three O three seven to seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three three nine two zero sixteen twenty two. Hi Tom Martine, you're troubleshooter. I went to

the website for this guy. Listen, We're going to continue this. I promise you, Debbie, We're not gonna let We're not going to let this guy get away with this and hurt others. And then there's an attorney. I want you to consult with him, but I think I might give it to you off the air. Just talk to him. You really need, you really need at least to get a lawsuit filed against a Contractors Trust Act. I'm trying to find I'm trying to find Scott's number here and his area

of practice. I wanted to make sure he's still doing it. His name is Scott Sullen. He was really aggressive when it comes to construction defect chases. Now you might you might think, well, this is not construction defect, but he knows a lot about contractors and stuff, and a quick phone call would find out if he does Contractors Trust Act or not. And the attorney that I get he just didn't do his job done. But well, you know it's not that he didn't do his job. He didn't do anything.

I mean, he didn't file. You see, you have to put a stay. You have to put notice out there so this guy can't manipulate things, and if he does, he'll go to jail. You have to at least put it out there publicly that you're suing his ass. So let's say, and then if he tries to manipulate assets, he's in trouble. But this eighty eight grand did not go up in space, and we need to let people know. It's Hendrix h E N d ri ixbros. Dot

com. He's in business. What's that, oh, dot Us? I'm sorry, Hendrix, and it's dot us with an X Hendrix h E N d r I X b r O s hendrixbros. Dot us. And there's another guy he names here. But this guy, Kyle was born in Denver, Colorado and raised in what Tullahoma, Tennessee. And he's a real scumbag. He stole eighty eight grand. He's got a picture there with his wife, which, by the way, that's going up on Sleaves Brigade. And then he's got a partner or something, and uh, I don't I don't

quite know what's going on, but I know this. I know this. It sucks. Uh. This guy stole the money basically, and and the what I what I want to know is why the authorities aren't doing anything? So are they absolutely doing nothing that the district attorney in Elbert County say that he's there, he's doing nothing. No, I've never heard from the district attorney. I didn't even get returned some calls from the district attorneys. We're

gonna call this dollar. Let's called the district's attorney's office. Let's let's do that. And Tom, I've called both phone numbers that she provided for Kyle. One's a dead number. The other voicemail is full and no one's picking up. Have you guys reached out to Albert County Sheriff's office at all? We will. We'll do that too. Okay, we'll do it. We'll do it all. Hold on, Okay, first call of the day, and we found a big scumbag. I wonder is his name actually Hendrix though?

Is it Kyle Hendrix? I know it's Hendricks brother. It looks like it is. From Facebook? His name is Kyle. Does he have better pictures on Facebook? Verify with Oh yeah, I'm going to verify it's him, which I'm positive it's me. Some good pictures of him. Susan sent them to me because we need, we need to expose this guy. People and voicemails full, so there is no way to even get in touch with him. You know, Debbie, you may have lost eighty eight thousand dollars.

And here's a prime example of how crime pays in America. You just go out and get eighty eight grand and it's all yours, Especially when you live in Elbert County and the district attorney doesn't even bother to return your phone call. Imagine that, you know what's a dollar? We should call the DA and say, you know, how do you not even return a phone call if you're a district attorney in Elbert County? Does Elbert County now have its own I forget how that worked out. They used to have they were

part of a consortium. Do they have their own DA now, Debbie? Do they have their own DA? We're super of the eighteenth judicial, but it switches to twenty third to what it becomes the twenty third judicial. But we're still going to be with Douglas County. You're going to be grouped with Douglas. Yes, so you get a backseat. And that's probably they're in the middle. Is that the new Are they making a new district? Yes, that's probably why no one is doing anything. Well, I'm not gonna

lie. I did ask him. That's a suicide if it moved me up in the list, because it would be a human life. I know it's really rude and I shouldn't have done it. Listen, Debbie, this guy is a scumbag. I wonder what he and his wife are doing now with the money. I wonder what they did. Did they buy themselves a truck or what? What are they doing? We got to find out where they are and we should post to their Facebook as well. Can people post on that? Uh? Sure looks like it, Tom, I think people?

What's their faces? With an X? How do we find it? Is it at Hendricks? How is it? How do you find it on Facebook? We need to figure this out. I'm Tom Martine. Okay, listen, Hendricks brothers h E N D R I xbros dot us Kyle with a y K y l E Kyle Hendricks. You me a favor, folks if you know how to get a hold of him or where he's hiding, under which rock he is hiding? Let us know? And whatever his wife's name? What's his wife's name? She's in on it too if she looked.

And then who's this other guy? Have you tried to find him? This other clown? What's his name? Uh? Who's Peter Roth? Okay? By the way, you said you looked into Peter Roth. Who's this Peter Roth guy? So if you notice on the company name, they have and Ross and the only one I can find is this Peter Roth. That's who he is. Yeah. And they also were trying to open a business in Tennessee. Yeah, because that's where that's where scumbag Taylor Hendrix comes from.

Yeah. So Taylor Hendrix is a brother. He claims he's not anything to do with the business other than an employee. Oh really, then who's the one that took your money? Well, yeah, I'm doing that. And then there's a Taylor Montgomery that was supposedly a manager or something. All right, folks, I want you to go to that website and try to figure out who he is. If anybody can let me know where to find him, let us know. We got more. Go with a sure thing Denver's

Best Roofer excel roofing dot com. You don't pay a cent until you're content, wait time for an insurance check up free, no obligation. In comparison, call Compass insurance paying too much your coverage at dozens of insurance companies find out now three oh three, seven to seven to one help you'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance. Three oh three nine two zero sixteen twenty

two. Hi Tom Martino, your troubleshooter. Three oh three talk three oh three seven one three eight two five five. We're gonna put deb We're gonna have to call Debbie Backer. She can call back. And did you find out anything new, Susan. I emailed Debbie some pictures to verify a tim before I throw him at We got to get him on the sleeves Brigade. I promise you Sleezburgade dot com that that has a good following, and we'll do that. Man, Now we have an issue with a home builder,

and I hope Rob did not lose thousands and thousands of dollars. Folks, you the people listening right now, including my YouTube mora ons, Facebook flunkies, and everyone else who downloads in the future. You're listening to this show. You got to spread the word because people listen to this show won't get ripped off. They'll they would never ever give eighty eight thousand dollars down ever,

God Almighty eighty eight thousand dollars. Eighty eight thousand dollars on a for nothing, for nothing, Rob, your turn, Rob, what's going on? Tell me about this homebuilder? Okay, it's a Bridgewater Homes and we bought custom track or from another owner custom. It's customs. So it's a one of a kind home, correct. Okay? So Bridgewater is a custom homebuilder, right and they advertise themselves as a luxury homebuilder. Oh okay, got you? No, I understand. So this is where you got a

construction loan or do they finance it? They financed it. We bought it. I mean we signed a contract with them in twenty one in April of twenty one. They built it, and then we closed in March of twenty two. So you closed, okay, and they financed it though, right, right, but you got to pick everything. You designed it with an architect and everything. Right now, they had options. I mean it was you could check from their pre selected but I mean and it was on your

lot somewhere or was it in their subdivision? In their subdivision? Okay? So really what we're talking about, I understand their luxury homes and all that. What we're talking about, is it is a custom kind of home. It's it's like a modified You take what they have and you and you kind of modify it and customize it. Okay, I got it. Now you

can select from select from what they have. I think many times, I think many times that's almost better if they have a proven model, a proven subdivision, proven techniques, proven products, and then you get to modify it. But so there could be other homes similar to yours in that subdivision, right right, Okay, they're not. Yeah, there's there's a wide variety of models. But I get it. I get it. Okay, Rob, So you closed? When did you close? Did you say March of

twenty two? March of twenty two? And how much did you pay in total? Six thirty six five hundred okay, six thirty six five? So tell me what's going on? All right? So basically things went pretty well. We added a because this was not an option that they added they had. We turned our back patio into a thunderroom through a third party contractor. And then when this doing that right after we moved in, and then April of twenty three, when the snow melted water poured into that sunroom area and

destroyed the wall. Well, immediately the sunroom was done by a third party. Yeah, who did the sunroom? Wood Street Builders? And how do you know? So is it their fault or are you blaming Bridgewaters? No, it's Bridgewater's fault. Well, this is good and muddy the waters, so to speak, those floodwaters. Hold on, go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're

content. Time for an insurance check up free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three all three seven seven to one. Help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Hi Tom Martino, your troubleshooter three oh three seven to one three talk

seven one three eight two five five. So let's go back to Rob. All right, Rob? So uh here we are? You got the house you closed? You've made a sunroom. When was the sunroom completed? It was finally finally approved in December just before Christmas, So December of twenty two of twenty two or twenty oh of twenty two, okay, and the water came in. When did the water come in in twenty three April April of twenty three with snow melt? Okay, Now tell me why you believe it's

your builder's fault. Well, they they admitted to it when they came. What did they say, What did they say? The flashing wasn't put on properly in like one of the Gali areas, and it allowed the water to get under like the ice to get underneath, and then when it melted, it ran down. So where did the water exactly come in? What do you mean by a gully area? An area where like two roof pieces form like a you know, like a little valley kind of area where the water

runs off. But it got in under the the roofing there and then ran down into the into the sunroom. Well wait a minute, does the sunroom have a roof? Yes? Was it flashed to the house. Yes, it was built as part of the original construction covering the patio, and then we just walled. Oh oh, so that roof structure was there already. The roof structure was original structure, yes, and that's where it leaked through

that roof area. Yeah. So they did not flash that properly when they built the house right right, and when we were heaven and I called them immediately. I called both doing are they going to help you or not? They helped with that, And that's why I'm getting to the part where I got it. You got it. Hold on and we'll come right back to you. I'm sorry. Hold on, Go with a sure thing Denver's Best roof of Excel roofing dot com. You don't pay a cent until you're content.

Three time for an insurance check up free no obligation comparison call Compass Insurance. Pay too much your coverage at dozens of insurance companies find out now three oh three seven to seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two. Ripped news needs who you don't have? Come? Run anxious as fast as the cam

Shooter's gonna help Come. Man six is the Troubleshooter Show no, Tom Martino, Hi, Tom Martino here, Welcome to the show. Eight eight eight Heating dot Com. By the way, we'll come out and do a twenty eight dollars service call on any one item. So you've got a water heater issue, twenty eight bucks. They even flush and drain and uh they they flush it and they fix it and adjust it, all for twenty eight bucks unless there's a major repair, and then they credit you the twenty eight that's

SAMES for toilets twenty eight bucks. You want them to look at your furnace twenty eight bucks and that includes a cleaning and whatever you want, twenty eight bucks. How about that eight eight eight Heating dot Com? The number? Let me get that number for you. Three all three seven seven zero two seven seven six. Welcome to the show. Let's go to the phones. We got Knage Home Solutions with us. Say, by the way, Roberts with a shistler. If people call you Bob or just Robert, I don't

care anything. You are just Robert. Okay, Bob, So I think you I want to ask you real quick. Yeah. Alpin window is made in Colorado, by the way, people, the benefit to being made in Colorado one thing is the gas. Explain that. So they use an argon excuse me, an argone gas that's filled in between the pains and that's insulating, right, yeah, Okay, it's heavier than air. Yeah, so that transmittance of a heat, cold and everything doesn't happen. You can but

your close. So so why is it beneficial when they're built here? When they're built here, Well, obviously, you know we have the mile height element here in Colorado. So getting a window that's made here, if they filled it at sea level and you brought it up here, it would expand to a point where you'd lose it. I mean, no technology is there now. So it's what they do with these windows in particular, is they put a breather tube in there or a capillary tube in there that actually allows

the window to expand a contract with the different without losing the gas. Yes, well I got to visualize that other mind, I'm gonna get a headache. But doesn't it also have some film technology has a low e coating on the interior side of the outside pain and that helps with your UV races. And then aren't aren't the frames even insulated to Yes? They are, their foam filled the insulated frames. No full at fiberglass, yes, full leaf, no plastic at all, one hundred percent fib or less. Is that

good? I mean you say plastic get on the vinyl. There's no expansion, there's no warping as you know, you know the uh. I love it. So there's a local company, local companies, and you guys are dealing with it, and we're dealing with so I heard it's one of the highest insulated windows around it. It is, it is, it's it's actually quite ridiculous how well they are like damn near a wall, damn near and you can see through it. That's crazy. Yeah, yeah, No,

they're really really good windows. Cage Windows dot com. They still have the old you know, the name from KH windows from sixty five years ago, but it's KH Home Solutions. But the website Cage windows dot com. To find out more about that. All right, well we'll be talking about that,

okay, awesome. Meanwhile, if you could do me a favor and talk to your owner, I would like sometime during the show to do one screaming deal for a house full of alpen windows meaning whatever your I know you have great prices, but for one person and you got to pick it, like maybe the first one that calls. So guys, you can't call until I give you the code word. Maybe a screaming deal that would be fun.

Huh. Then you guys can listen. If you need windows right now, some screaming deal for a house full of windows, ask him just for fun. If he doesn't want to do what, I understand, it's okay. So but in these days of inflation, it would help. Now I want to go back to I really need to go back to this home builder thing, because here's what happened. Rob had a house built, put a patio on it. It flooded, but the builder took responsibility. So keep

going an off, shut up. Now, what's the problem. It's not that. What's the problem. Yeah, Well the problem comes from that is we contacted them. They said it wasn't under one tea because there was more than a year. Yeah, we got our third third party builder out and we had a contact for them to repair things. And then I learned about Sidara. I sent a CedarA letter to the building. What a cidara you're going to teach? You said, the facts? Say, what is the

Colorado defects and repairs at something like that. Okay, basically, yeah, that got their attention. They came out with the roofer. They looked at it. They said, yes, this is our fault. We'll fix everything. And I said, well, I'm under contract and they said, you know, for fixing the inside part. And they said, well, find this the receipts. We'll pay all of that. The roofer fixed the roof.

I send them the receipts. They kept coming up with excuses and excuses about why they couldn't pay it or whatever, and it got to the end of the basically with Saidari, you have seventy five days before you can follow the lawsuit. And when it got just before that, I said, I'm filowing the lawsuit on Monday. And they finally said, okay, here's the money. You know, that's amazing because I don't believe that act would cover you in this situation. But keep going. But I mean, okay,

I mean that's okay. You bluffed them. You bluffed them, and you want so are they they six so much. I didn't because it got to the end and they said, here's the money, but you have to sign this agreement, and then I got stupid and I signed it. Well, what was the agreement. It was a settlement agreement, and in it there's a close that said, we're waiving any future issues. Well how much? How much did they pay you for the for the damage? About six thousand

dollars It was the right amount. Okay, so what are you concerned about now? Wow? And then immediately that was in June of last year. In July of August, everything else on the house started having problems. There's big soil, everybody in the neighborhood having home. Well, no, no, no, no, are you telling Wait a minute, you're telling me when you took this six grand for repairs. Yes, you didn't just wave your rights to go after them for that? I did? And no no

wait wait I didn't ask my question yet. Oh sorry, did you wave going after them for anything on the house anywhere in the house? Yes? Oh yeah, Like I said, it was really stupid. But I think you're misunderstanding the whole what you called s door, I never heard of that. I did. I did hear of the Colorado Defect Reform Act and or Construction Defect Reform Act. And I think that I think you missed. I don't think you have I don't think you did yourself. You don't. You

didn't have men. The house was out of warranty. So what difference does it make? You said that? What tell me what the community is going through right now? Yeah, there's major soils settling issues. You know, how's the builder going to be responsible for that? Tell me where you're going with this. Well, too many people believe. Here's the thing. Too many people believe that a builder is responsible for things they may not be responsible

for. So did they do something negligent? Is that what you're saying? Well, I I don't know for sure. I know I brought up these issues. They sent someone out. They said, yes, our subcontractor, there was the window wells all rusted out. There's major settling issues beyond normal, major cracks. Our front door woit and opened at all. They did fix that. See, let's just say there, let's just say there was something legit and there was something covered. They're not going to exclude you if

they're doing the whole neighborhood. Do you think, uh, well, that's what they told us. Do you understand that the whole Sidhora Act? Do you know the reason for it? What do you think the reason was? By the way, probably because of situations like this. No, no, it was exactly the opposite. Oh over the builders. Yeah, yeah, it's to limit legisl to limit litigation. I mean hotel, I mean see, I never mind. People hear about something, write letters and thinks that's

why you confused me when you it's out of warranty. What does your community think they're going to do well? Right now? I know there's the lawyer, there's a lawyer representing three other houses and mine, But what does that mean you can still a ham sandwich older. Yeah, the builder turned it over. The builder fought the insurance claims, and we asked because they said, we're not giving you anything because of this agreement you signed. But they

did agree to follow an insurance claim. And so right now the insurance company is negotiating with all of these other houseowners on the street. And just this week they came back to us and said, we won't offer you a settlement because you signed that agreement. Okay, I get it. Yeah, but they're dealing with everyone else. They're fixing things on other people's rights. Because

here's the thing I'm looking more into this law. This law has to give them the opportunity to fix or to pay, and part of the opportunity is settlement. And that's what you did. But you did it prematurely, Yes, and you truly did. I mean, however, there I don't know. I don't see any exception here. Now there is a limit to what you can get under Sedara. But this builder sounds like what happens is this. If builders have a reasonable offer to fix, you can't sue just for

the hell of it. So that's what they're doing. And they pulled in their insurance company. And there must be a significant defect for this to happen. Their insurance would never cover them. So they must have screwed up. They must have. Yes, but you did a wrong thing by signing that. If you're asking me, if you're just flat out asking, can I get out of that? You'd have to talk to an attorney. But here's my gut. No. Yeah, that's the two attorneys and that's basically what

they've said. Yeah, because you signed it, so you're screwed. But how bad let's ask this part. How bad is your house? How bad is we've got everything? As of today, there's someone fixing the last bit. We've got everything fixed for about forty thousand dollars. You're lucky, man, You're luck Hopefully nothing else happened, right, So now the patio's cool now though, right right? And you got reimbursed for that, so your net out of pocket forty yes, okay, that's what it costs you to

sign that. At least there's a price on it. And it's not like could you imagine if your foundation shifted and you looked, I mean, you could be in Oh I know. Wow, I'm glad I listened. They had they had those the insurance company hit those kind of experts out looking checking for that. Because we're not the worst house in the neighborhood, thank goodness, the problem, Thank goodness man, But no, I think you're out now. You would think that they'd want to fix it for goodwill, but

they're staying in Hell. No, I gave the guy six grand, Why would we give him any more money? He agreed to it. And I think that's why they probably came in and did that for you, because they probably had an inkling they were going to have more trouble coming up. That's what I think happened. Go with a sure thing Denver's Best roofer Excel roofing dot Com you don't pay a cent until you're content. Time for an insurance

checkup free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three all three seven to seven one help. You'll think you're his only customer when you choose Frank durand the real estate man dot com to list your home with Remax Alliance three all

three nine two zero sixteen twenty two. Hi Tom Martinez here three O three seven to one three talks seven one three eight two five five renew home Innovations for the best showers, Oh my goodness, and the best fine, So listen to this one. They can do it in two or three days. Beautiful custom shower stone like walls, like resins without any maintenance, beautiful showered thresholds, know nothing to walk over, it's all flat perimeter drains, beautiful

glass. You don't need even shower doors. They go around a corner. You don't need any curtains and they okay, So they do that in two or three days, and then you get seventy two months to pay with no interest and their gorgeous, beautiful custom. And that's renew Home Innovations dot Com three oh three nine zero four two thousand. Okay. So, man, we've had a busy day and I'm still helping people, and I'm sorry that. Listen, people, remember whenever you sign a settlement, those terms are

real. Linda's term. Linda wants to talk about Exfinity. Linda, what's going on with you? Hello, Hi Linda, what's going on? Well? I had two trade ins or iPhones? And what did you trade for an iPhone? An iPhone eight and an iPhone seven for an iPhone twelve and iPhone thirteen. Okay, so you traded in two old iPhones for two iPhones, right, okay with Exfinity? Yes, all right, So what's the problem. Well, he sent back my son, he got his trade in

and get the six hundred dollars credit. Do you think she's going to say the same thing that we've been hearing time and time and time and time and time and time again with all cell phone carriers, and that is the new thing. They didn't get the trades. But I'm not sure if that's what you're gonna say. So I'm sorry for interruption. Go ahead, Oh no, you're you're pretty right. What I did, was I said, I took a picture of his phone the front and back before I put it in

the back. Well okay, but so what I mean. I believe you, by the way, but taking a picture, I see what you're saying. So are they saying they didn't get either phone? Well, no, they did my son, this is fine. But with my husband. They send it back and there's a crack in the front. Oh oh oh, So they're not saying they didn't get it. They're saying it was damaged. Yes. Well, here's one thing. Here's one thing I know for absolutely sure. I mean this, that Exfinity did not crack your phone and send

it back. There would be no incentive to do that whatsoever. No, No, I'm absolutely sure it was that. But what I'm I don't think Exfinity would accept a phone and then crack it or break it and send it back. I just don't think it would happen because there's no incentive to do it, and no one cares that much. You see. But they're not going to put a screen on it, and they will send it back upon inspection. And I don't think it was your fault. So go ahead,

keep going. So I called and I explained to them that I had the pictures. They said, okay, just send the pictures, give it. But you don't know hear what I'm saying. It's not Exfinity's problem. It's between you and your shipper. Why would Exfinity care if you sent the phones out in perfect condition and they arrived with a crack, why would they know? They said that they would pick that. So they said they would accept your pictures as proof that it was fine, and they would take responsibility for

the break. Yeah, they actually said, do you have any proof of that, because then we'll get you your money. Well, I have lots of ticket I've been calling. This happened in July of last year. Okay, so did they ever? Where where does it stand today? Then apparently they're not coming through right. Well, then they said after they could improve that the phone was broken or whatever, they turned around and said, I didn't have it shipped within the twenty one days that it needs to be shipped.

They picked another excuse. We proved them wrong on that. So every time I've been calling, I get it. So they come up. So what's their latest excuse? Nothing? They keep on saying it's fixed, it's fixed. But then two days later I get an email I'm a message from them saying your ticket is how much did it cost you? How much did it cost you? The phone itself cost eight hundred. No, I'm asking

about what did you lose by not getting this trade? Well, I was with AT and T and I wouldn't have gotten No, no, I'm not In other words, how much difference did this trade make? I'm not asking about going to Exfinity or not going to Exfinity. You were expecting to pay a certain amount or to be discounted a certain amount by giving this How much did it cost you? Well, it's twenty five dollars a month. I've discussed. No, okay, I'm not getting this across. Let me explain

this to you. Okay. You decided to go to Exfinity for what reason? Because my care get the phones for two hundred dollars? Okay? Hold on. You decided to go to Exfinity because you could get an iPhone for two hundred dollars if you traded in an old iPhone? Was that the deal? Yeah? Okay, Now instead of getting that iPhone now for two hundred, how much was it? Okay? So it cost you then six hundred dollars by not having that phone be accepted. Right, Okay, I think

there's something you might be able to do. I don't think by the way I think Exfinity. If they got the phone broken and you sent it perfect, it's still not their problem. It's your problem or your shipper's problem. I understand it wasn't your fault and you don't feel like you should bear the brunt of it. But they don't want to either. And I understand they're playing games with you. I get it. That's because they're trying to get rid of you. That's what they're doing. They're just saying, look,

no one should have promised. We're going to take this phone into the crack, tell her it was sent into late, and if that doesn't stop her, they'll come up with something else. Linda, you're playing a game that's never going to win. They're not going to pay you for the broken phone. I know you're saying, but it's not my fault. I get all of that. Okay, So we don't even have to go over that. And I understand your your saying I took a picture was in perfect shape.

I get it. But you can't blame them for breaking it either, and I don't think they would make it up. But what I do think is you could probably get your six hundred dollars if you sued them in small claims court. And the reason I say this every now and then is because Mark has had extraordinary luck, no not luck, extraordinary results in small claims court. So I could see Mark. He'd be saying, you know what, I didn't break that phone. I got a picture shows I didn't break it,

and I want my six hundred dollars. And he would go and find the registered agent for Infinity, which is easy to find, and then he would serve them and then Exfinity. I'm going to tell you what's happened. How many times has he done it? Sus? How many times have we counted Mark suing corporations, major companies? Five at least at least I guess no, no, no, wey small claims court though, Yeah, has he done a couple I don't know, twenty four about her? Not that

many? You think I would say, tenkay, I don't know, though, and he's listening ten fifteen. So in every single case after filing against a corporation, even when I thought he didn't have a good case. What happens sus in every case he's one, well or more more than not. They call him, yeah, and they say what can we do to settle this? And he'll say, well, exactly what I asked for ye, And then he has to sign a non disclosure yes, and he does it.

So here's what I'm at telling you. I'll bet you they offer you your six hundred bucks. You've been working on this since last July. You better get it done. If you're willing to go through all the hassle of dealing with this for a year, why don't you just file a small claim. Go to the Secretary of State's website, okay, and find the registered agent. It's not hard at all. Do you know how to find the Secretary of city website? It's easy? Okay, good you sound you sound

savvy. That's why I said that, So go do that. No, I'm serious, I'll bet you, and I promised to call me back. I'll bet you you're going to get a phone call once they're served and they're gonna want to settle. Would you please let us know? Yes? I would all right, Thank you? Linda. Three oh three seven one three talk seven one three eight two five five. So we have a new deputy,

the first female ever. Right, Sue's deputy Gene. But we're not going to call her deputy Gene, just like we don't call Deputy Dollar, Deputy Scott, or Deputy Doc Deputy Ken. We don't call them by their name. We give them a name. We have to come up with a name that's indicative to a female but really not insulting, of course, not downgrade, and not funny, but funny in a good way maybe. And you know she goes by Genie of a Genie. Did I say Gene? Yeah, I'm yeah Genie, I mean okay. So here's the deal.

Mark's on the phone. I need to take him because he's on a secret trip. Then I want to come up with a nickname for Deputy gen Genie Mark. What's going on, bro? Well, I just served Mountain View. I tried to do a lag but you didn't pick up Mark. I'm sorry, man, we were in the middle of a call. But listen, listen, I want to hear all about it. Can I take this break? I promise you. I want to hear all about it. When he's when he said that he served Mountain View, you know who that is,

Jeff Jolliffe, the worst mechanic of all time. We're going to call him back right after this break. Go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies out now three all

three seven seven to one. Help You'll think you're his only customer when you choose Frank durand the real estate man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two. Hi Tom Martine here three all three seven to one three talks seven one three eight two five five kin h Home Solutions with us, and I'll tell you what they have, this alpen window which is unbelievable for insulating qualities. I want to go back

to Mark right now. But the reason I wanted to ask Robert a question we got texted. But I want to go to Mark because Mark just served Jeff Jolliffe. Now, Jeff Jolliffe, of all the auto mechanics we have ever had, he's had more complaints than anyone. Second was Jim Weiss at forty fourth Auto. And third was a guy called Sharif at American four by four, which we haven't heard from in ten years. I don't know if he's a live still, but in any case, this Jeff Joliff guy,

Wow, Jeff Jolliff. Here's what happened. In most cases, he fixes something or tells him he's going to fix it, they pick it up, it craps out, they bring it back under warranty. Now they've paid him a ton of money. They bring it back under warranty and it's stolen. That's usually, and he claims it was stolen. So Mark, what's going on? Hey man? So this guy he works out of like a storage unit now, so he is definitely downgraded. Good. I served one of

his employees. He wasn't there, but I was kind of banging on the door, which what I thought was like in office, but really it's not. It's just a storage facility. And the guy and goes, oh, are you looking for Jeff? I said, yeah, I've got an appointment. He was going to look at my transmission. Then it dawned on me, I'm driving my tesla, and the guy looked over and I was like, no, not that one my truck, and he abowanced his name was one and he's one of the employees. So we got him served man on

behalf of some listeners and he basically ripped them off. I forget how much they spent, but it was Monty and Beverly and they went through to it. They got all the court work done, they got everything filled out and filed. And now he's now he's got to show up. Man. Now here's what I want to know. Did he did this guy rip Monty and Beverly off up at the up at his new location? Yes, this one right here. It's two garage stores. Man, I mean, I can't.

I can't paint the picture any worse. Why anybody would bring their car to get it work done there? It's literally a storage unit. And I can't believe he gets pigeons all the time. I can't believe it. So one told me, I said, how long until you think if I liked the price? How long could you How long would it take to do the transmission? And he points out to the lot. There's like he's got twenty thirty vehicles, before me, man. I mean, people are dropping their

car off lift and right to this guy. Oh my god. Here's the deal on Monty and Beverly, a twenty sixteen Chevy pickup. They took a to Mountain viewed transmission and gear which is Jeff Jolliffe. They paid you storage line. Yeah, they made what they paid one thousand, eight hundred up front. After many delays, Jolliffe claims he rebuilt the transmission. Monty took it to a dealer who says Jolliffe put in a used wrong transmission and it will ruin the car. So yeah, I mean the guy, it's the

same thing, man, It's just really horrible work. He always tells people he's going to rebuild it. I'm sure they're just using you know, in my opinions, the guy said, total truck Brook. You know what, Mark, I don't think he's gonna show up. What do you think he'll never show up to court? Well, he'll get his default judgment in. At least that gives these guys somewhere. I don't know the balls. He came on air with us a couple times with of course, nothing but excuses.

The one time he said the last time he came on air. He said, you know what, I'm going to go ahead and look at it and fix it for goodwill tell the guy to bring it in tomorrow. And what happened? I know it's always stolen. I mean, this guy has a racket going. But thank you Mark. Head back. Hold on, yeah, hold on, I gotta tell you something else. Bo. He's right next to BUCkies. I love BUCkies. I got a barbecue sandwich there. This plays rock and rolls. It's worth just taking the drive up to

get some barbecue. You can buy grills there. They've got clothing, candy, you name it. They got it, one hundred plus gas pumps. It's like it's like a Walmart of convenience stores, man, And it's so clean. I cannot believe it. Man, Well, I can't believe that the highlight of your trip is BUCkies. I like, I just is it a giant convenience store? Yeah, but if you can't even call it a convenience store, man. So in the middle of it, they're making barbecues.

They've got you name it, man, They've got beef, they got brisket, they got sausage, they got everything in there. Yelling all the time they're like, heyy, it's up, it's up, And it's just like a big carnival. Man. Wow, like an experience. Wow. How many different food things are in there? Oh my god. If we're not getting into the candy and the fresh nuts and stuff like that. They've got turkey, they've got brisket, they got any form of barbecue. They've

got all kinds of freshly made like that. And these are different different, a little different, like booths or different kiosks around the whole place. Well, No, that fresh food is like right in the center of it, and it's a big like food court, right It's it's like a food court, but all the food is prepared and you can watch them chop up the barbecue, then they make the sandwich, they wrap it, and then they

put it out for people to walk up and take. So, I mean, it's just how many how many employees do you think are in that place? Oh? Man, I am guessing in fact o'pay you something. I sent my son a picture, and I sent Suzanne Wonder. I haven't sent it to her yet, so I would guess that's two to three hundred employees. Listen to this. The assistant managers there I guarantee it's like Walmart. They make one hundred and twenty five thousand the GM, and it's on a

sign they're hiring out from assistance for one twenty five. Food is one fifty. If you're over all the fresh food, your salaries one hundred and fifty or one hundred and seventy five thousand, I think. And then the GM, the main manager is one hundred and seventy five thousand plus bonus, and

they're hiring all kinds of hourly. If you don't have any experience and just want to work, like in the restroom or in one of the clothing departments, you're twenty to twenty five bucks an hour, no experience needed, and they're hiring across the board. Man, So anybody's saying they can't find a job. Now, granted it's in Johnstown, but man, one hundred and twenty five a year goes a long way in John's town. Brother, Hey,

how many acres is that inside? How many square I mean, I would say square feet, but it's probably acres right seventy five No, seventy five thousand square feet? Scott said, yeah, I was gonna say around one hundred thousand that sounds about right. Man. You should see all the gas parks. It's just pump after pump, and you would think with one hundred plus like they could always be empty ones. This place is jamming, man, they got it down at all right. I got nowhere and it's

busy. I gotta take this break. I'm sorry, thank you, we got more coming up. Go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three O three seven seven to one

help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two. Hi Tom Martino here three three seven one three talks seven one three eight two five y five. Janis okay, Janis. I'm sorry it took so long, but we're going to continue with you now on this wrongful termination. Tell us what's going on? I didn't you eating

with them yesterday I started talked to you. I just decided that biking dogs. Ye, So I don't have a clue what's going on? Okay, So here you're a gig worker and I was wondering what had happened to you. You're a gig worker. You worked and delivered stuff from a place called Go Puff, who makes vape supplies basically, and you worked for a company or an app called go Drive. You signed on one day and when you

signed on, well they wouldn't let you sign on or something. You got a message saying they no longer want you because of theft, right right? And that's it. No appeal nothing, there's no appeal process or anything. They said I had one hundred and sixty eight hours to dispute it, and I requested information on what I'm disputing, what the theft is about, and

I was told they don't give that information. They don't discuss investigations. They said, you can dispute it, but they're not telling you what to dispute. Correct. That can't be fair on any planet. Did was there a name of someone and a phone number at least so you can talk to someone. No, they do not have phone support at this time. It's all done via email and it's just go drive the people, the go puff people are It's go puffs and go drive and on contract with you GD Logistics,

you have a clue? Who are those are the ones? That is it called what is it called? D D Logistics, GED Logistics LC GG both as in golf golf, g as in good DEAs in boyle okay gb good boy okay. Go with a sure thing Denver's Best Roofer Excel roofing dot com.

You don't pay a cent until you're content. Leave time for an insurance check up free, no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three all three seven seven one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two d who you don't have? Run anxious as we can

shoot? What's gonna help? Come? Man Dix is the Troubleshooter Show. No Tom Martine, Hi Tom Martino here, Welcome to the show. Three O three seven one three Talk three oh three seven one, three eight, two five five. This hour brought to you by Frank durand the real Estate Man dot Com. He has a written guarantee for performance when you hire him to either buy or sell property for you as a real estate broker with Remax

aligned. Frank Duran will also do a free market analysis if you're home, even before you want a list, no obligational list to tell you what it will sell for. Based on us thirty five years of experience, he takes into consideration all market conditions and including interest rates, and comes up with a pretty accurate price of what you will sell your house for and net out of that sale. Three oh three nine two zero sixteen twenty two Frank durand the

real Estate Man dot Com. Back to the phones, now, Janie, I looked up some stuff here. Janie says she was wrongfully terminated. By the way, there usually is not a wrongful termination in Colorado. But so what's weird about Janie's situation? They actually gave her a reason, and she says it's inaccurate. They said she was fired for theft, and she never stole anything. She said, I don't know how this is happening. Now, do they owe you any money or is this how? Yes? How

much do they owe you? They owe me about two hundred dollars and I'm supposed to get it today because I was terminated on Friday, and they said they would give it on payout day. But we have instinct cash payout. We can take our money the minute we make it. But you can't log on anymore. No, I can't. I don't even have access to my contract. I don't. This is weird when you can't see I'm wondering what you would we're going to We found a phone number, oh wow, yeah,

and we found their main office address. Okay, and my deputy co pilot did it. And I'm going to deputy bing and I'm going to give it to Scott to call there, and I'll tell a deputy dollar and I'll tell you why we're not going to talk about you. Here's what we're going to ask them. We have an associate who called their radio show or a

listener, and she simply was told she's being terminated for theft. They said she could appeal, but she doesn't know what to appeal because they said there are no details they can share, just that she was terminated for theft. Well, she said, that's impossible. So all we want to know from go Brands, Inc. Which runs all of these and they also are the ones that run the drive app the the ones that run and then people sign

up to be their drivers. And then when you sign up to be a driver, that other company you told me about, that's just that's just a holding coming. That's just they segment where you where you get your pay from. But it's all controlled by Gobrands Inc. In Philadelphia. So we're going to call and ask a very simple question. There must be details for people

when they're told they stole something. I mean, it would have been better not to give a reason because you're accusing her of theft and she has no idea when where? How? Why? So how does she appeal something when she doesn't know when? Where? Why? How? I mean, right, Scott, that's a logical question. It's a lot, isn't it. Like if you want to appeal, what is she appealing? So I want to know if we can get someone at this location. Here's the information,

Scott. So what we're going to do is we're going to have him call. But I just wanted to let you know that you don't have to hang on hold. We can call you back, make sure you give us your contact information, or you can hold if you want. But we're going to call right now and ask about in general. We're not We're gonna say, look, we're not asking you to talk about one person. We're asking you to talk about a process, because then that gets around them saying, well,

we can't discuss employee matters. We're not asking you to Okay, that's what That's what we're gonna do. Jim, what's going on with you? Jim, welcome to the show. What's happening? Hey? Comby doing good man? What's happening? Hey? I have to have cataract surgery in the next month on both of my eyes. Are you going to get them both at the same time? Or do they do one at a time? One at a time one and then the next one a couple of weeks later.

That's right? Yeah, So my question is from the last that I have where they told me I needed to have cataract surgery. They talked about generically about different lenses. There's a lens that Medicare will pay for, and then there's other lenses that are better lenses. I'm just wondering if you or anyone else had any inputs. Yeah, yeah, I went. I went for The term may not be technically accurate, but it's a multifocal lens, meaning I didn't have to pick near or far. That's what medicare pays for.

They don't pay for the they don't pay for the latest technology. But I'm telling you at my age now, I have glasses area where once in a while people ask me why it's I have dry eye, has nothing to do with my lenses. I can see perfectly tiny print, big print in between print, close, near and far medium whatever. All I'm saying is this, I have a multifocal lens. I had normal aging of the eyes in my lenses, so I had to squint to see something or wear glasses right,

There was no two ways about it. I did not have cataracts, but I went and had both lenses replaced anyway with cataract surgery, and I did what was called a clear lens exchange. What that means is they get rid of your clear lens and put another one in, so they're getting rid of the lens God gave me, even though I didn't have cataracts. They were just getting old. I tossed them out and got new ones. The new ones I got are multifocal lenses. So now at my age when I

had it done, I might have had it done at sixty. I'm seventy. Now I was. I was able to see perfectly near and far and in between. So if you have the chance to upgrade, do that. Okay, I do. I'm you know, I'm interested in having better vision than you know. Just the basic medicare lens I would do in some research there's it looks like there's trifocal lenses, a bunch of other ones. I don't need anything fancy, but it sounds like, no, you do want

something fancy. If you're gonna do it and go through the pain and misery, get the best. Yes, do you know anything about the trifocal lenses. I wouldn't get them. I would get the multi multi multi mine mine or not, just try. I can look anywhere at any distance. There there I think the one I have is I think I have symphony. I could have crystallins. But now there's so many new ones. Really, so what you need is to find the latest and greatest. Why would you settle

for a trifocal why I I don't know. Like I say, I'm just looking at the web page that has a list of the mirror and I know absolutely nothing about it. Where are you having it done? Where are you having it done? It's in Littleton at let's see it's And how'd you pick? Wait, how'd you pick them? Well? They're my regular eye doctor and they do surgery as well. Hold on, hold on your regular eye doctor and they do surgery. How many do they do? A lot?

Like? How many? I don't know. But they have a big surgical center that they do it in, So that doesn't okay, Okay, listen, do you have a recommendation? There are many eye places that say they do a lot, and they mean their surgical center does a lot, but the surgical center serves eye doctors from all over. I'm not putting them down. I don't even know who they are. All I'm saying is this, No one does as many, No one does as many as icon. Okay.

And the reason I asked who you have? Your provider should have all kinds of suggestions for you, and they should know the latest and greatest and the best. Yeah, I have I have an appointment with them on Friday to talk about this in detail. The last appointment was just when they when I had a regular eye exam and they told me that I had cataracts and

then they needed to have surgery. And the people, the people that you're positive that, the people that are doing your examination and the people that you've been going there have their own ophthalmologists and it's their operation and they're not just farming it out to the surgical center. Yeah. The doctors actually called Colorado I consultants and they have their own surgeons that do the cataracts. Are good, They're not finding it out good good. If that's the case. Good

Again. I'm not saying there's anything wrong with them at all. All I'm saying is you want people who do tons of them and not at a surgical center. Their surgeons do it. Now, their surgeons can be at a medical center. But you don't want subcontractors. I'm telling you that, and you want that. And if they don't have, if they do not have recommendations for lenses, I would have serious concerns. Understood, understood, Okay, I appreciate the information. Yeah, and I you're gonna absolutely love it.

So I am tired of wearing teeters. It's their fet small print. I'm going to tell you, hold on, I just want to try one. I'm looking for the one that I got, So hold on a second. Let me see if I can find the ones that I have. I've had now. They're probably even better now, but I've had them for years and years and I could never ever Now, here's what they're saying, the multifocals. I'm looking at here. Mine had multifocal, and the reason I

went with that, you have monofocal, multifocal, trifocal. Multifocal has more than try try has more than mono. So you know, don't go for the medium if you're going through all of this. Now there's also extended depth now that they have, which are just weird. So like I said, then there's something. Yeah, then there's something for stigmatism and all that. But in any case, go for the best. Just ask them what's the best. What's the best in their experience? But multi, multi, multi,

nothing else but multi, thank you three all three. I have to emphasize that because you wouldn't believe how many people make stupid mistakes when they're going through all the pain and suffering, like for example, when they go through back surgery and they get a fusion, they go through all of that to ruin their back. Think about that, and now there's so many more alternatives. Oh my goodness, go with a sure thing Denver's best roofer Excel Roofing

dot com. You don't pay a cent until you're content. Time for an insurance checkup free, no obligation comparison call compass insurance paying too much your coverage at dozens of insurance companies find out now three oh three seven to seven to one. Help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Hey, I'm Tom Martina, your

troubleshooter three oh three seven one three talk. By the way, Denverregen dot com has that semiglutide for weight loss at two hundred and fifty bucks a month with all your supplies and doctor consultations. That's Denverregen dot com. Yeah, it's I know you're thinking, what, Yeah, that's the true price. Denver Regen dot com. Now Kimberly has an issue with Christian Brothers Automotive on a twenty twelve Mercedes. Christian Brothers. You know, we get complaints about

them from time to time, but nothing that plentiful. What certainly not like jeff Jolliffe the Slee's Brigade or Jiffy Lubin Screw and or no Econna Lubin Screw. Jeffy Lub's bad but not as bad as Econna Loop. And then we got a lot of bad players in the car business. But what's going on? Kimberly with Christian So my daughter we took her Mercedes in to get some repairs. Donder her car. It was quite a lot of retairs. It was like five thousand dollars or three pare Wow, what needed to be done?

How many miles on this how many miles on the Mercedes? It's at two twenty twelve, so there are let me see, I'm sorry, well, I mean like like I don't have to know. I mean I was just curious because of five thousand dollars in repair. But that doesn't surprise me on a ten year old or eleven or twelve whatever it is now, yeah,

on those carshs. So anyway, so what's going on that she paid five grand for repairs and what's the problem, and the and so she picked up the vehicle and the next day she went home and she parked the vehicle for the night. The next day she was her and my sons were driving on I twenty five and the tires she lost, Oh yeah, they were hy Holy crap, that's yeah. They weren't hurts. They won. They were not hurt. So that's yeah. But what I want to know is

how badly was the car damage? Well, they they immediately sent somebody to turn my son up and they gave him right home. And then the tow truck came in, got the Mercedes, and they kept the Mercedes. And the repairs was probably like it was about two thousand dollars. They covered that, of course. But okay, so Crushian brothers covered all of that. They did. They did, But I try to steel like maybe, I mean, this was pretty pretty serious. My daughter now she doesn't even want

no, I totally understand. So I apparently they have they worked on the wheels. Then, yes, they put they put brakes on the back. Okay, got it. Okay, so but they they stepped up and fixed things. So what's the part that is concerning you. Well, I don't. I just kind of feel like they're they're not taking this very seriously. I mean, I know, what is that? What does that mean? I don't understand. They sent a tow truck, they got the car, and they fixed it. What do you mean now, I'm just maybe not

understanding way. What do you mean they're not taking it seriously? What do you want them to do? I feel like that there that their services is there's a demand in the car. They were negliges, Well there's no there's no doubt they were. There's no doubt. So yes, so what they fixed, they fix they fixed it. They were negligent, they recognize it and they fixed it. So I'm not I still don't understand your concern. Okay, No, I'm glad that you're saying that. I'm glad that they

call it because I wasn't. I'm not sure because I mean I feel like I feel like maybe should go a little bit above that. Okay, that's what I want to know. See now we're getting somewhere, Kimberly. I always strive to find out why people call. So what do you mean? What do you tell me? What you mean? Just say it. What do you mean? I feel like they should reimburse for some of the original

repairs. I'm not saying, well hold on, hold on, why for the original repair though, if they fixed the car now, if they were inconvenience, maybe a good will offering for another repair in the future or something. I get what you're saying, but I at least you didn't say what I thought you were going to say. Do you know what I thought you were going to say? What could have happened, could have, would have,

should have? Okay, like you know, well, I could have been killed, or they could have done this, or they could have done that. And you don't sue on what could have happened. You just don't. Definitely you don't collect on it either. Now, if any of those repairs that they did prior to this damage, if any of that maintenance was responsible for this, they fixed it, so they made you whole, presumably,

Okay. Now, if there was serious damage for the car, then you would say, wait a minute, Now, I got a total to the car. I didn't get the benefit of those repairs, but you but you didn't have to total the car and you are getting benefit. So I'm not following you. Now, should they have made a good will gesture? Yes, but I don't think much. I mean, it depends if they were inconvenience. Did they were without their car for Did they give them a

loaner car while they were fixing it? Yes? The uh they did. We got a rental car. Reimers the rental car. Well. See, okay, I can't even think. I can't think of anything more other than a goodwill offering of me a few hundred bucks or maybe a coupon for future work. But Kim, it's not that I don't think you should be concerned, obviously, but but they came through. They didn't I was hoping.

I'm sorry. It's like they did what they were supposed to. Had you called me and they hadn't done that, I would have said, well, they should fix it, they should give her a rental car, and blah blah blah, that's what I would have said. I would have said exactly what they did already. Okay, thank you, Tom, I appreciate that. Well, did your daughter feel does your daughter feel she deserves more? She she doesn't even want to drive on the highway. She was pretty sure

this really scared her. Yeah, well, of course things like that happened, by the way, it's just life. But Kimberly, there's something else. Had that been a newer Mercedes, like a really new one close to new, I would have I would have argued for diminished value, tell you a bit for that damage. But on a twenty twelve you don't have that argument either. So everything else is psychological and you don't sue for that either. I mean, things happen, and there's an expression for that, and

the word isn't things, but it does happen. It does go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance checkup free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies

find out Now three O three seven to seven to one help. You'll think you're his only customer when you choose Frank durand the Real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Hi Tom Martine here at three oh three seven one three talk three O three seven one three eight, two five five kh Home solutions with us. I have a question. They want to know on the windows do the

uh, it's at the Alpin windows right made right here in Colorado. Do they come in casement and double hung as well, and fixed light windows? Yes, that's actually their main window that they like to push is a casement window. But they do awnings, casement sliders, home windows, pats, and awning. An awning is going to be the same operation as a casement with a crank at the bottom, but it only opens up at the Oh,

it opens up like an on, which is ideal. Yeah, like an awning, which is ideal for like a kitchen sink above the kitchen sink, so you don't have to work so hard to stretch up to unlocked. You can kind of crank it down at the bottom. But yeah, that's their And then regular double hung They do regular double hung double sliders as well. And doors. Do they audio doors as well? Yes? And frank stores are just sliders. No, they're all sliders, but they coming many

different color options, almost any option you want to get color matched. And people are asking about siding options and what do you have, Well, we carry a hardyboard that's gonna be our biggest provider of siding that we push on. We also have pro Villas. Pro Villa they do a lot of our windows and doors there. I like Previa. But what kind of siding is it? Uh, they do vinyl siding. A lot of their product is a vinyl. Is it a thicker vinyl or a thinner vinyl? Yeah,

it's a thicker vinyl with a phone back. So is it hard to get vinyl not to wave a little on a long run? Yes? And no. I mean there's a lot of different scenarios where where it's tying into the house, if it's up against rough lines, stuff like that, that causes different heat you know, on it to warp sometimes. Yeah, but uh, not so much that we've seen lately as the technology has advanced. Three all three their numbers three all three four. I'm going to go back to

the phones. Brent Brett, I mean, has a problem with the landlord Brett. What's going on? Hey Tom, Hey man, what's happening today? I'm doing it. I got a little It sounded like Mark there was was moonlighting some stuff for Bucky oh Man. Does he love BUCkies? Right? I mean I told him he should get a job there right right on

cooking that briskett. There you go. So, Tom, I, I've got a rental house and I have a renter that been there a few years, and he was his new lease had come up to here the first of April, and so he's kind of disappeared since then. I didn't get my rent. Now what do you mean he disappeared? Did he leave? Well, he didn't pack up and leave. He's just gone. How long has he been gone? Well, it's been what almost twenty five days now, you know since okay? And twenty five days? So he hasn't paid for

April? Correct, And you haven't heard anything from him? And does he have a lease or is it month to month? It's a lease. He's got an annual lease. When does it expire, Well, it's expired as of March, the end of March. Okay, Okay, it expired at the end of March. How much stuff does he have in there? Well, it's you know, household stuff. You need to go through a regular eviction. You understand that, right, Well, that's why I was checking the sea. Yep. You have to put a notice up on the door.

Then you have to serve him, and if you don't, you serve the address, you go to court, he doesn't show up, and then that's it. I mean, you go through a regular you have an attorney, do it, of course, but go through an eviction. Okay, you can't just listen, I'm telling you this. You can't just move him out, but you can. What I mean is it's not legal, it's self help. But if he will never come back and protest, then what

the hell is the difference. It's really what I'm getting at is I wouldn't do it because I don't want some jerk to come back and all of a sudden have have everyone you know, have an attorney jump on the bandwagon. So I wouldn't do it, but some people would because they figure the guy's not coming back. They might wait a little longer and he's not coming back. I'm going to put all this stuff out and I'm gonna do it. But that's not the right way to do it. Okay, So regular eviction,

no matter what, that's really the proper way to do it. And one of the pains in being a landlord is the same with a squatter. You'd have to go through a regular eviction. Let me ask you one more side question. So it's it's a rule of property, and it's on. It's got well, of course, and I've got some livestock there. So the power has been turned off. And so who turned the power off? Well, the power company from lack of payment. But okay, so so

okay, well then that took care of itself. So the powers off. Okay, but I'm I'm in a situation where I got ahol of water to the livestock or I need to pay the power company get the power turned back on. That's right, you do, that's right. Yeah, So that's another thing. But you have to go after him. You don't know where he is, yeah, no, don't know. When you did, at least you didn't get any skip trace information, his license or anything not. Well, yeah, I've got some of that, you know, I've got

some information on him. So I can look at that and see if I can do something to try to find him. I think he's coming. I don't know, you know what I mean. He left the camper, he left some quite a bit of stuff. But I just odd that he's gone. Well, are you sure nothing happened to him? Well, you know, he always you always think thout play or something. Did you search the house? Yeah, search step properties, Yeah I didn't find it's a it's kind of a mess, but you know there's a trash and stuff, but

nothing points to anything unusual. But yeah, strange. Well listen, Brett. The bottom line is you got to go through the legal system and it's a shame, but you're going to have to pay that. You just keep track of all your losses to go after him, but he's probably never going to show up again. Three all three seven one three talk go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation.

Compare and call Compass insurance paying too much your coverage at dozens of insurance companies find out now three all three seven seven one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two. Hi Tom Martino, You're a troubleshooter. Three O three seven one three talk seven one three eight two five five So we have Deputy Gene Genie, who

we're going to give another name to. But I want to ask U my deputy bing here, my deputy here? Okay. I use volunteers and we call them deputies. In my organization, we have our first female deputy, and we would like to come up with a creative and flattering nickname. What do you recommend? So? I just asked depity bang, which is co pilot? Let's hear what it says? The suspense Tommy hold On, congratulations

on welcoming the first female deputy to your team. For a creative and flattering nickname, you might consider something that reflects her role, qualities or contributions born. Here are a few suggestions. Pioneer Patroller emphasizing her trailblazing position as the first female deputy. Vanguard Valerie if her name Valerie, combining it with Vanguard highlights her trailblazer tests again. If her name is Tests, this name Pathfinder,

Guardian Grace. If her name is Grace, this nickname says both protection and elegance. Remember to choose a nickname that she personally likes and feels comfortable with. It's always best to ask for her input or approval in her finalized No, we don't do that here. Okay, I got one. Okay, I wanted a superhero, a female superhero. So she's going to be Deputy Marvel. That's cool? Is that great? It's definitely cool. Definitely okay. So we got to follow up. So Deputy Marvel, what's going

on? So let me explain the problem. Do you have a follow up on that one? He's online one? Okay, the collar is okay, James, this one really pissed me off. You booked a shuttle Grand Lake Shuttle to go from the airport to Grand Lake and then said I need to go back to the airport I think in a couple of weeks. And you called the night before. They had never notified you. You called the night before you're supposed to leave. I don't know why you did that, but

it was smart. And they said, oh, we can't make it, and you said what they said, that's too far? You said, what was anybody gonna even call me? You were so pissed. So they said, well, we got a private service you can take and that costs you like way more money. Is that? It? Nutshell? James? That is a five ninety nine one way, it sucks. So what happened? So I called the gal at its Grand Mountain Ride? Okay, and she said that they did pick him up at Dia on March and took him to

his home. Then on March twentieth, he wanted them to pick them up at his home. She said, they go to the town of Grand Lake. So he needed to get himself to the town of Grand Lake. Oh wait a minute, they will drop you at home, but they won't pick you up there. They had an inexperienced, brand new driver who didn't know that his home was outside of their services. So they didn't say we can't make it. They said you got to get into town. Correct. Oh

that's a little different than he tracked. Hey, James, so they how far out of Grand Lake do you live? Two and a half miles? Okay, Well that's not okay, that's not exactly what I thought. I thought they just were going to leave you high and try. But you didn't know until when you call that night and said are you going to be here? They said no, it's too far. Did they say, yes, we will be in Grand Lake? They they mentioned the fact. I said listen, no, no, I just James James, I listened to your

story. Yes, I just need to know. Did they indicate at all to you? I don't need the story. Did they indicate it all to you? Well, we're going to be at Grand Lake tomorrow if you need a ride to the airport. No, they just said they weren't going to show up at all. That's correct, okay. Hold on, Hot Lake was too far. They said Grand Lake was too far because they're indicating that they go to Grand Lake all the time. They just don't go to your

house. That is, that's false okay. And then they said they had a private service, right, Yeah, what was the private service? He came to your home? Yes? And where did they take you straight to the airport? Yes? Okay, CYBN service, which which is part of their To me, it's a con game because they just they they confirmed that they were going to come to my house. And then you said that inexperienced

driver. They're saying confirmed it. Listen. I don't mind if in fact, they were going to let me put it to you this way, if they were going to pick you up in Grand Lake and that and their policy is not to take not to pick you up at home, I wouldn't mind that, but you're saying that's not what they offered. No, absolutely, Deputy, I mean, Deputy Marvel, let's just start with it. What Just tell me they said for sure that they would pick them up in Grand

Lake. That is what she indicated to me, that they do go to Grand Lake, and he just didn't want to be inconvenience to get himself from his actual home to Grand Now we got to figure out who's telling the truth now seriously, because he's saying that is not the truth. They said they wouldn't even go to Grand Lake, it was too far. Can you call her back and just tell her what he insists on? Just see what she says. Was she nice about it? I mean, I don't think she

minds us trying to find the truth. He was very nice. All right, let's call back and find out. I'm Tom Martine. We have more on this and your calls coming up on the Troubleshooter Show three O three seven one three talk Go with a sure Thing Denver's Best rufer excel roofing dot com. You don't pay a cent until you're contenth time for an insurance checkup free, no obligation in comparison, call Compass insurance paying too much your coverage at

dozens of insurance companies. Find out now three oh three seven to seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot Com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two New Advice who you don't have run instant as we can. Shooter is gonna help come Man Dix is the Troubleshooter Show. No Tom Martino, Hi, Tom Martino here, Welcome to the show.

Three oh three seven one three talk seven on three eight two five five our final hour. We're gonna get to uh our phones and uh we're going to solve problems, answer questions, take complaints. Genesis Tootalexterior dot com can do all of your storm damage on one invoice, one point of contact, one reputable company, and then probid Energy dot Com. They're offering solar systems.

Listen to this at just around twenty grand fully installed with battery backups. Plus they have commercial systems now they can do to get damn near seventy five percent of it paid for. Probid Energy dot Com for your Solar Systemstones. Now back to the phones to figure out what's on your mind today. Did you call him back, Deputy Marvel? You did you talk to her or not? Yes? No, well I talked to somebody else. Okay, let's let's bring you. Let's let's talk to you, the deputy Marvel, she

just called here. Here's the bottom line. James said, I hired Grand Lake Shuttle. They took picked me up from the airport and took me to my home in Grand Lake, right outside of Grand Lake, about two miles. I said, I need to be picked up in two weeks. Okay, he said, the driver confirmed it. Then he said two weeks later that night before he calls him and says, I want to confirm my ride, and they said, nope, we can't pick you up because it's too

far. But we have a private service you can use. And he paid way more. Now, James said they told him they would not pick him up and that Grand Lake was too far. What I find really, here's what I find on James, if you could help me out here. Okay. They claim that they go to Grand Lake and from to and from Grand called time, hence the name Grand Lake Shuttle. Okay, that's why that's mountain. Oh, I'm sorry, it's not Grand Lake. It's Grand Mountain.

Right, I'm sorry, I'm wrong. Then it's Grand Mountain. It was written here right. Yeah. One second, I wanted to ask one question, what when you call How did you come to call them the first time to go to the airport? Oh? Because I usually go to with home, James, and they don't in March, they didn't do it. This other shuttle service. Did you mean to get from the airport to Grand Lake? Correct and back? But but you booked them? When When did

you book them to take you from the airport to your home? November of twenty twenty three? And when did you fly out? I flied out. I flew out March sixth, and I came back. I wanted to come back March twentieth. No, I'm not okay, Okay, you said you took that shuttle from da right to your home. Yes, when on March sixth? Okay, okay, So you concervation here in writing that said pick up location Grand Link, details my address, my addresses on here, fifteen

Deer Drive. They were going to pick me up. Okay, have it in writing? Okay, So anyway what did they say, Genie. Well, they said it's a shared service where they do have pick up at homes, but was just happened to be out of the service area. Well why did they confirm it though? That's the point I think he's got a point. They confirmed it. They said, he's got it in writing right there. Yeah, but he could have ubered down to Grand Lake and got this

and for a ride. That part I understand if they did. He's saying, they never offered to pick him up in Grand Lake. According to him, they did, okay, and they said the reason his home is out of no. Yeah, that part I understand that, even if that was a mistake that they said they would pick him up at home and it was two miles out or three miles out. Whatever. The point I'm trying to make is this, if they had told if if James had told us, yeah, they offered to pick me up at home, excuse me, in

Grand Lake. But James, what you're saying is when you called to verify, they said to you, no, we can't go to Grand Lake. It's too far. Absolutely not your address, but Grand Lake. So in other words, they don't go to Grand Lake regularly. Is what you're saying, right, that's not what you know. I have it confirmed here in the address that they were going to pick me up and I paid for it. They said, I got it. I get it. I think you'll

win a small claim score. But but what I guess, what I'm finding confusing is why they would not want to pick you up in Grand Lake. Because I'm going to go to their website. Right on their website, it says they go to winter Park, Frasier, Tabernash, Grand Lake, and Grand Lake. Yeah, that's what I don't understand. Their own website says they go to Grand Lake. Are you sure they said, listen, you're gonna have to get to Grand Lake and you didn't want to? Never,

never, absolutely what if they did? Would you have gone to Grand Lake? It would have taken me about an hour and a half to walk there in the middle of winter, but I'm not asking you to walk there. Would What would you have done had they said we can only go as far as Grand Lake, We'll pick you up in Grand Lake? I have no idea what I could have done. I have no idea. Okay, I would have been stuck. Okay, so you don't have a car. I

do have a car, but that's in the garage. I'm I'm not taking If I would have taken the car out of the garage, I'd have to leave it in Grand Lake for the next three months. I thought there was Uber up there. No, not an Uber. Diass in that too, he said there's no Uber. There's no Yeah, I was stuck. Their website. Where does their website say where they go? I'm looking at it

right now. Grand Mountain Rides. It says ride smart Ride Save, It says where's this safe, click on shuttle rides and then down Tom It gives the okay, you know, get you the van. It says shuttle service. That's right, Yeah, Grand Lake. It does that. Well. They say on their website they go to Grand Lake. Just so you know in the future they go to Grand Lake. I mean, I don't know why. I don't know why they told you they don't go to Grand Lake.

But you're saying that day when you called, they said they do not go to Grand Lake. They weren't going to didn't They just said they weren't going there tomorrow. Oh okay, all right, James. All the shuttles, excuse me, all the shuttle services always picked the people up at their house and drop them off at their house. What he's saying is is no, no, you're right. They did say that. They said yours was a little too far out. But they do normally they do some addresses Lake.

He said they do something. He said they do some addresses. Look for whatever reason, they didn't do your address. Okay, and now if they're covered in their tracks or telling the truth, it doesn't matter it cost you. What was the difference in price? By the way, did you get at your one hundred and sixty back? They did it. I had to pay an extra four hundred and thirty three. They refunded me my original

mind. Good. Okay, So the extra four hundred and forty three is what you're out in might and that's what you're going to go after them for. Yes, and you should. You should go to small claves Cart. We tried our best. They are not budgeting. They're saying we we told them we'll pick you up and uh, Grand Lake, and they didn't and you didn't want to go. Look it. I I'm not telling you that's the truth. I'm telling you that's what they're saying. Three oh three seven

one three talk seven to one, three eight two five five. Wow, you know it's it's just I'm telling you it's it's weird. And I wonder though if that day they weren't going to Grand Lake. If that day, I don't know they go every day or do they just go with appointments I

and and we'll never know. But according to Deputy Marvel, he did say they offered to pick him up in Grand Lake, right, all right, all right, well anyway three oh three seven one three talkers are number K and H Home Solutions with us. Somebody wants to know about James Hardy siding and they want to know if there's any maintenance on it. I mean over the years, there might be a little bit of maintenance on it, but like painting, Yeah, yeah, you got cocking. I mean cocking is

recommended to go around every three years. I don't know anybody that does that, but they yes, And where would you call on James Hardy. James Hardy is fair the particular you're not gonna want to talk around like your windows stuff like that, and an he joints from your end caps to your lap and stuff like that, and then touch up paint always helps over the years. Any a coating of paint over that siding will absolutely add life to it.

Is that the most popular siding around. Popular for the quality, not as popular for the price because obviously it is a little bit more pricey ef aside, but it gives you You say, it's a cementuous So what is it a resinance cement? Uh? Yes, I believe so, but I heard it's mainly the surface that gives you the protection. Once that's pierced, it'll take on water just like anything. Yes, correct, that correct.

I mean that is kind of the flawback with any sighting that gets a crack behind any of that material behind there, it is going to take the water unfortunately, So you have to keep the front coating. I mean you got to. So it takes special installation as well. Yeah, oh absolutely, you would want one hundred percent certified install are doing on your hearty installation because

even putting cocking in the wrong area can cause issues. Okay, So that's uh K and h. At least you know what they're they're they know what they're talking about. By the way, three oh three four is their number. We have more coming right up. Go with a sure thing. Denver's Best Roofer excel roofing dot com. You don't pay a cent until you're content.

Three time for an insurance check up free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three all three seven seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two. Hi Tom Martino here three O three seven one three talk three oh three seven

one three eight two five five. Dan mackenzie is an attorney at law. He's an estate planning attorney. He was on the show yesterday. It was yesterday right anyway. We talked about all kinds of stuff, estate planning and stuff and Dan, there were a couple things that people were confused about and I wanted to clarify. One was we talked about. I asked, you, do people get a stepped up basis in value? In a basis when

someone dies for most assets, like, for example, their house. If they own a house and they die and leave the house to their spouse, or they're not they're just their spouse. Actually, maybe batting their children. Their children would get the date of death valuation. Is that right? Yeah, that's right. And what about artwork? Same thing, yep. And uh what about stocks? Yeah, I mean really, I mean everything that goes up in value. I think the capital games is going to step up.

The only thing that can really cause confusion about it is whether or not it was like placed in some sort of your vocal trust, which is not very common honestly these days. But the OKA text so I so okay, but otherwise, yeah, you're going to get a step up in basis. Okay, you'll get a step up in basis. Then then there was where the confusion was was with the step up in basis and the valuation of an

estate. Maybe there maybe were mistaken two terms. But somebody texted me and said, I thought that when you value an estate, you can either do it on the date of death or you can alternatively do it six months later. What does that mean? Yeah, So there's a couple of different contexts in which you have to value the estate, and one is if you are going up on a state tax return, and there are various reasons to do that. Even when an a state taxes in two and one is to record

the value of assets, and yes, you get to choose. You have nine months to do it. After someone passes away, you can get a six month extension on that. Ads. There's a lot of dates being thrown around here, but usually the date of death value is the valuation you're going to use on that estate tax return. But your texture is right that there

is you can alternatively decide to six months later. So if you alternative decide alternatively decide to do six months later, does that include the house basis as well or the and everything in the estate. Yes, yep. Okay. So if I don't want to take the date of death value and I know the house is going to go up even more, I can wait six months. Yes. What if I wait six months and it goes down? Can I go back to the date of death? I mean at some point, yes, you have to. I mean, like I said, you have

nine months. Okay, So if I wait, If I wait six months and the house went down, I can say excuse me? Or went yeah, went down, I can say never mind, I'm going to take the date of death value because I'm still within the nine months, correct okay, But so do you do a state valuations like that even if there is no estate tax do there can be reasons, said, yeah, and this is one of them, right, So I mean, okay, tick one.

Actually it's between spouses. You probably have heard that spouses can now use the unused portions. So when somebody dies and hasn't given away any gifts big enough to do a gift tax return, these the surviving spouse can but they're unused taxes and pull them into their estate and give up to more than twenty six

million dollars away now. But if you want to do that, you have to file a tax return saying I'm grabbing that unused portion even if no estate taxes do so, there's reasons to file on a state tax return even when there's no tax to okay, and so then this is very interesting. So basically then somebody else wanted to know since you were on yesterday. I always get this reaction after you leave. But one of them was when on the date of death you inherit a the stepped up basis, or when someone dies

and leaves you something. But what if somebody gifts you something during their life? Yeah, yeah, that's the problem with that is that that does not qualify for a step basis, and sometimes you will do that, like right at the end of life, they're gifting stuff and it's like, oh, don't do that. Hold on, okay, So if they give stuff,

they could really screw people. So we were well, I know we said that about quit claim deeds and houses, but we're taught talking about really truly, we're also talking about anything that you gift out you get the original basis, yeah, okay, and then what about this is the stepped up basis for the home for a vacation home, a rental, a primary residence,

all real estate owned. Okay, thanks Dan, I appreciate that. Of course, Mackenzie Law and of course you can always reach him if you need help, and let me give out his number because now you can call him directly. He was on the show. It's eight three three co plans eight three three Coe Plans. Okay, now I appreciate that. So now we're going to talk to Terry about Dish network. Terry, what's happening, Terry? Do I have the right line? Yeah? I do? Hi,

Terry, what's going on? I tried to No, I step with the cord with direct TV, and they let me return all the the remotes and the wires and stuff from inside the house. However, they will not come get the dish off my garage. Hold on, who owns that dish? You do? Right? I don't know. I guess I do. Yeah, you don't. Yeah, you buy your own dish. I believe the only thing they own is the Sometimes you can even buy your own, but they own the receiver and they own that equipment, and then you own the

dish. So no, they won't come and get the dish. You need to have a handyman do that or something or you Yeah, yeah, they don't have to do that. Even if they installed it, they don't have to do it because it's yours. Okay, if I find somebody with a lamana. They suggested that as a white haired old woman, I was going to crawl up on the crush. I now, what did you go to, Terry? What are you using now? Comcasts really like the broadband? Or you got regular cable, regular cable? Why why did you go from

dish to a regular cable. I'm just curious because I was trying to bundle a whole bunch of things, and Comcast is the only thing that only Comcast and Century Link have Internet provider possibilities in my neighborhood. Oh I see yeah, Oh ky okay. So if I find somebody with a long enough ladder, well, where do you? Where do you live? Go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent

until you're content. Time for an insurance checkup free, no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three all three seven seven one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two. Hi Tom Martino here, welcome to the show. Let me get through the phones real quick

because we've got a lot of people here. And uh three all three seven to one three Talk Stuart. What's happened in Stuart? Yes? Uh, Tom, I wondered whether you have any information on the Tabor tax refund procedure. It's eight hundred dollars, as you know for an individual. I'm a single filer. Didn't they take those away from us yet? Or no, we voted that down, didn't we didn't we vote that down? Didn't they want to take it away to lower our taxes? Don't you remember they they

hoodwinked us. They did the thing where they did the thing that caused property taxes to skyrocket. Then they came back and said, give us your tabor refund and we'll lower your taxes, which was a lot. So my son rep No, No, I know, we do have it still. I was just ruminating on what we went through. So go ahead. What did you need to know about it? Well, I wonder whether you have any experience or or any We talked about it all the time on the show.

And you have to be able. You have to file your tax. If you don't file, you don't get it. That's correct. I filed a little electronically about two weeks ago and requested my eight hundred dollars my check, and I haven't gotten it yet. Well, how long ago did you file? About two weeks ago? Oh? Man, how about six weeks? Then you worry about it six weeks minimum? Oh yeah, I can tell you that for sure, you're not going to get it. In two or

three or four weeks, Tom, what is your question on solar? Hello Tom? Hello Tom? How are you good man? What's going on? I had? I had solar panels put on my house about four years ago. I got the contractor off your website at the time of delight with them. My electrical bill, My electricity energy bills have been to zero this whole time. Cool And at the time of my installation, they told me my payback period would be twelve years, and I said, okay, I have

to live another twelve years. I could probably manage that. But with the vast increases in electrical retail electrical energy cost, I have a feeling that the payback periods are shorter now. Oh they're way shorter. Plus plus the cost of money is lower, or excuse me, the cost of money is higher. But here's what I'm saying. The cash flow helps you immediately, as you're noticing you don't have to pay out. A lot of people say, but I pay the lump sum, but then the tax credits kind of blunt

some of that. What was your net out of pocket on your system? Net out of pocket was nineteen thousand. Oh that's a good system. I mean that's pretty cheap. I mean, how big was the system? I produce some about fourteen megawats a year. That's pretty good. Man, you did well. Yeah, I'm delighted. So I'm wondering, is there a revised calculation that's fairly generic. I know it's going to be approximate. A revised calculation that I can do to determine what my real absolutely positive positively you

can find out. You can ask my deputy being if you go listen. I know I sound like a crazy man. I hate an artificial intelligence for certain things. Don't ask a philosophical, religious, or political questions at all, not even about climate change. Don't ask any of that, okay, because all you're going to say, all you're going to hear is or don't ask them about anything social. But if you want to ask him anything at all, technical, legal, or oh man, it's the greatest thing that

ever happened. So I'm serious. If and it doesn't even cost you do not have to You do not have to subscribe for money. You can go to bing. Bing is the search engine for Microsoft Right or Chat GPT, but I like Bing better. If you go to bing, they have something called copilot and I swear to you. You click on it right from your browser, and you give it the information you have and it will calculate your payback. Oh okay, I had no idea. Oh my god, it

is so amazing. I've done it. I've done it for other things. I've done it for investments, future value calculations. It's the See, I don't artificial intelligence scares the hell out of me because I don't know where these little men on treadmills and clipboards are. I don't know where they are, but they run like hell to get what you need. So yeah, I

guess they do. You start out by asking it general question like can you calculate the payback for my solar system based on today's electrical rates if I give you information? If so, what information do you need? You ask is stuff like that, because you may not even know what information to give it. It'll even tell you what information it needs. That. The whole idea about artificial intelligence is knowing how to speak with it. Do you know I

talked to it one time. I got some wrong information or they left some stuff out, and I said, well, I disagree, you left out this, this and this. It comes back and says thank you for your patience. You're right, and then it goes and tells you where. So it's not perfect in that regard, but in math always perfect, always okay, cool, I will do that. Would you let me know what you find out when you do it, because I would do it too. If

you gave me your your variables, I could do it for you. But you'll have fun doing it if you can't call me back three three seven one three A two five five Go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three all three

seven seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Hi Tom Martine here three all three seven one three talks seven one three eight two five five. Is this another comment on Tabor Bob? Is this a comment on Tabor or were you there before, Bob? Is he the same one? Okay, never mind, let me go to Ted Ted. What's going on? Oh?

Hi, hey, So there's this company I come across. It's called easy Knock. I was just curious if you've heard anything about him. No, I haven't. Easy Knock as in Capital E, Capital Z Koch. Yeah. What is it? They do some kind of financing. Oh, they take equity out of your house and then you end up renting it back from them or something. Oh man, I'd have to explore this listen. I'm not going to say right away. I just saw it right up here. I'm not going to say don't do it, blah blah blah, because who

knows, right, I don't even know what you're talking about. So I'd have to read about it. And I'm here right now. It says, get a personalized plan, sign sell cash, stay in your home. Wow, So does it actually? I want? I want this. The first thing I don't like is there's no transparency. It just says, see if my house qualifies. So did you actually go through that step? No? No, no, I It's for my buddy of mine and he brought it on it and I said, you know what I don't want to talk to

you. You know what, we need to look into this, anything we need? Hey, who wants to look at Really we should explore it. Put an address in there and explore. Who wants to do it? You want to do it? You're not? Do you want to do it? Because okay, we're gonna we're gonna play with this and get you back on tomorrow. It's called it's called try easy knock. Now this the website is not capital E capital Z. It's the the word easy knock K n O c K. Try easy knock dot com. Anybody else want to do it

too? Call us up and tell you what you find. Try easy knock dot com. Well we'll figure it out. Hold on, hey, get him to call in tomorrow or we'll call him. I thank you for that, because I've never heard of this before. Says it even says no credit score, no debt to income ratios. Receive one hundred percent of your home's value without having to move. Oh man, this sounds too weird. And it says keep your home's future appreciation and avoid credit score. Well, come

on, you don't need credit, you don't need anything. You get one hundred percent loan to value. There's something I'm not here one monthly payment? No h o A, I don't know, no taxes? What the hell? May maybe we discovered something, So thank you for letting me know, Mohan. What's going on with home Depot? Yes, sir, you directed me to Ken and he was so kind enough to pursue it. What's going

on? What's the issue with home Depot? Oh? The problem is they credited one thousand and sixty three or nine twenty one, and then I was recalled to pay thirty dollars back into the account they credited. You. Do you know what's going on? Suicide? I know Deputy Doc's been working with him for months on this, but I don't. I'm I'm unclear on the issue. But he's been he has he called in before. I'll look up

his call, Yeah several times. I think. Okay, so you've called in before, then more Home Depot Tom might be the best way to look it up. Home Depot Mohan? Okay, Mohan, let me try that first. His name? Hey Mohan, maybe we okay you overpaid for kitchen remodeling. No, they that's the I have doc, Deputy Doc here with you. It says you think you overpaid for kitchen remodeling by eight thousand dollars eight sixty nine. Okay, and it said labor for hanging light fixtion.

Well tell me what happened. Go ahead, and I went, and then we were negotiating, and then they said the kitchen cabinet is already, you pay eight thousand dollars. And when I paid the money, they turned their real face to me. They said we had to find somebody to fix it. I said, my negotiation with you is okay. First I want to ask some basic questions. Okay, we're running out of time and I'm going to get you back tomorrow with Deputy Doc. Did did Home Depot do your

kitchen remodel? No? They did not. Okay, are you do you have a concern with Home Depot or the contractor on the home Depot? Do you think they overcharged you for materials? They charged for nothing for nothing? Okay, hold on, let's get him back on with Doc tomorrow. I'm Tom Martine. Thank you everyone for being here. And of course K and H Home Solutions which is at khwindows dot com. You can reach them for the best windows anywhere. Alpin Win. Do I love those three? Oh?

Three four one seventy one hundred and I'm gonna I'm gonna hit them up for a screaming deal tomorrow. Okay, so you call me back with a screaming deal, save all your problems for me.