The Troubleshooter 4-17-24

Ripped us. You don't have come running just as fast as we can. Show Shooter's gonna help coming. Man. This is the Troubleshooter Show. No Tom Martinez. Welcome, my friends, Welcome to the show. In fact, it is the only show it's kind. We're here to solve problems, answer questions, take complaints, try to make your life a little bit better. In fact, to the tune of over three hundred million dollars in cash, merchandise, exchanges, refunds. If you're new to the show, here's

the bottom line. We help you. Maybe you got a bad landlord, maybe a doctor screogy over. Of course, what we get a lot of times are car issues, buying a car, repairing a car. We also would get contractor issues like crazy. And this time of year we're gonna start getting those asphalt calls. You I know, these guys that show up and they happen to be in the neighborhood and want to repave your driveway. We've got a good concrete company out there that listens all the time. Hopefully they're

going to be on the referral list soon. But there's a lot of ripoffs out there, and that's what this show is about. Let me tell you about this first hour though it's brought to you by Paul the water Man, the best for less. You know what I love about water Pros, Well, I'm gonna be very honest with you. What I love about water Pros is Suzanne absolutely loves the system that they put in. They put in a water softener and if I got to hear how it makes her hair feel so

great and her great hair days, it's crazy. Stephanie Thomas is in studio with us. Frank durand Stephanie. Really quick, I'll introduce you guys properly in a minute. But you're a woman, you've got long hair. I mean, is this a real thing? We were at a hotel. We were at a hotel in I want to say Slydell or New Orleans last year, and she got out of the shower and goes, this is the best water we have ever had. And then she went and figured out to have

this big water softener. And then I end up going to Paul the water Man and getting a water softener and she loves it. Frank, have you ever heard of stuff like this? Did you ever? Did you ever imagine in a million years the reason you would love a water softener is because of your hair. I feel no difference, but my wife cannot stop talking about it. Well, a good hair day is very important market, you know. Yeah, yeah, really good hair day is very important. Yeah,

especially for me with my curly hair that goes every which way. But Stephanie, it's a real thing. That's a big difference. It absolutely does on how product sits in your hair, how it styles, how it feels, how it tangles through the day. It makes a big shit absolutely loves it. So Paul rock solid And what I liked. Here's the part that I

liked. It was half the price through water Pros. Then if we got it through one of these other companies, I mean half the price, and I think the equipments better, I know the warranties better, and they're great people. Paul's a plumber himself. It's the real deal. Check him out. Waterpros dot net. They've got anything you can imagine, free water test. They're not these high pressure twist your arm. It's the real deal. Waterpros dot net Now three O three seven one three eight two five five that's

our number. You've been ripped off, taking advantage of you just need help. You call that number three O three seven to one three eight two five five. You can also go three O three Martino day or night during the show. It'll come right here now to properly, properly introduce my guess, Frank Duran, the real estate man, and uh, Frank sold our house in Castle Rock. I don't know. Can you believe it? Frank? It's been like seven years and he helped us negotiate our house in Franktown,

my kind of town mark Franktown. Yeah, it's named after you. That's kind of funny. So Frank's got the secret sauce out there, and I'm not kidding. If you're trying to sell your house, we'll get into the secret. Stephanie does the same stuff. If you're in the Pike's Peak region up in Colorado Springs, you call Stephanie. Down here Denver Metro, you call Frank. Great realtors. I've known Stephanie actually longer than I've known you, Frank. We've known each other coming up on fifteen years. I have

known Stephanie. What Stephanie twenty five years going on twenty five. Yeah, I knew you before he had kids. Yep. And now now you have a kid in college. I've got a senior and a kid in college. That's crazy. I knew now you knew us before when you were little, little, very little. Our kids were like three and five. I'm not even sure they were that old. They were even less than that. Yeah. So her husband for Folks Listening worked for me at Mountain Pete Computers years

ago. He was my store manager and ultimately kind of bought the company in a lot of ways. So great guy, Mike, and he still works with us. In fact, we're all going on a trip together next week. Yeah, next week we're going to go to Vegas. I love how good you are doing in real estate, thank you. It's really impressive. How many years has it been now? About fourteen four on fourteen years? Yeah, oh okay, I'm thinking of how long you've lived up in the

Springs area. Yeah, so we've lived in the Springs area about nine years. Now. You have decided that's what you're going to do. You're not going to really branch out anywhere else. It's going to be that Pike's Peak region. Yes, and you're killing it up there, thank you. And we get so many compliments on you. Anybody that uses you. It's crazy and Frank you know the same. I just had someone talk about how great you were just the other day man. In fact, I think you did

a free analysis for him. They took time to actually do a review on referral list dot com. Because you did such a great job on an analysis. What do you do real quick on that? Then? I promise, guys, I'll get to the phone. So the free analysis we talk about, you did one for me. So I kind of have an eye idea, but you pulled all the comps and you gave me what you really thought

you could sell the home for. Yeah. Yeah, we we look at all the intangibles, Mark, we look at the competition, We study your home and really look for any advantage we can give you on the open market. And if you don't sell, we can at least give you a pretty good idea what your home itself are on the open market. Yeah. That's pretty cool, man. And for tax reasons, it helps a lot too. You helped me last year fight my tax bill. Everybody had a way

higher tax bill. I got it to the second level, and in that second level I won because of the report you did for me, and I basically proved that they were exaggerating the price of my house, and I think they knocked off the taxable value. I think they knocked off almost one hundred hundred and fifty thousand, which is nothing but savings in your pocket. I mean, it's really crazy, Gene. What's going on with you? Jean? By the way, we have lines open three oh three seven, one,

three eight, two, five to five. I am so frustrated. Why are you frustrated, Jane, Well, because the contractors the hoacent out, Yeah, to fix some kind of facial Yeah, on the patio. Hey, Gene, what were they fixing it for. Let's kind of rewind here. What happened to where they were fixing it. Was it a storm or what? Now. I've been here for thirty years, and over twenty

years I've been getting water just pouring down onto my patio. Okay, okay, it was so bad twenty years ago the whole patio collapsed on top of my car downstairs under the car poard. So you're on the second floor. I am on the second floor, but I don't have anyone above me below me. My car is below me. I'm the only one up here. I'm on the end Okay, so you had so much rain and I don't

know why we're going back twenty years, but I want to understand. All the rain pulls up on your patio and it got so heavy and it rotted the wood I assume or did something and all of a sudden or maybe created a sink hole under the patio. But the patio collapsed onto your car port. Yeah. Now this is like twenty some years. Okay, So where are we at now? There's nothing I'm going to do about that. Okay, So where we are now? That's just to say that they have never

fixed the water issue. Now I'm thinking that the water issue is the problem. Well what is the water issue? I'm not understanding. So it rains everywhere? Just the wait stop? Does the place have gutters? Are the gutters not working? The gutters has not been working, and they've been they have probably ten times tried to patch it. Okay, so they patched it with the last manager for the last time. That lasted for maybe two years. Hey, Jean, listen, I promise I'm going to let you talk.

But what I'm really trying to figure out when you say patched it, we're not talking about the roof they come out and patch the gutters. What happens when it rains? Though, if I'm staring at your house and it's raining, I don't mean like tornado downpour. I mean like it's a normal, good rain. Does it run right over the gutters? Does it go into the gutters but the downspouts don't go out far enough? What is,

to your best educated guess, what's the problem. Well, the best educated guess that I would say is the gutters is the issue that they never position it right Because I have a huge pot flower pot that catches the water when it rains and it poursytals to my patio. I think I sent you a pitcher to show you how that water is running down on my patio. That's the problem, the issue that they were actually okay, so then you said something when we started off, they came out to repair the face. Yet

what was that about? Well, I guess that's part of the So the water got behind the siding, I think, so okay, So what happened? It got behind this hold on, It got behind the siding, and they sent someone out to repair it. So what's going on? Okay? They fixed that and it ended, but that the contractor talked to me because I had an onon. I had an onon over that place, that area, and he said, but he finished it, I would be able to put the onon back. Okay, So now they're telling me after they fixed

it Monday, it rained a little bit yesterday. I didn't see any water because it wasn't that much. So when they repaired it, they had to take the awning off and then they repaired the siding. Is it siding or is it brick? What is it? Yeah? Okay, so they repaired the siding. Then they went to put the awning back, and then what well they did it. They won't put the onton back up. That's the problem. Okay, hold on, hold on, I gotta take this break.

I'll bring you back up right after this. So we got to the problem. It only took ten minutes. Hold tight, Gene, we're gonna get it figured out. I get it. They took it down, they repaired it. As the yawning broke, I'm not sure we're gonna find out. Three oh three, Martino, Hold tight, Brad, you'll be up after Jene. Go with a sure thing. Denver's Best roofer Excel Roofing Dot com. You don't pay a cent until you're contenth time for an insurance check

up free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three oh three seven to seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. All right, bo three oh three seven one three eight two five five. I was talking to Frank durand

the real estate man during the break. He had an interesting morning. We'll get into that in a little bit. We're going to ask these two about home sales, what they think is going to be happening as far as prices in the Pike's Peaker region of course down here at Denver Metro, and some other stuff. But right now I'm going to go back to Jeane. So here's where we're at in this conversation. Jane had a lot of water damage apparently to the signing, Hey Gene, is it a condo or is it

a town home? Okay, so adder condo, and they had to send someone out the HOA send someone out to repair it. Did they repair more than just the siding by your house or were they repairing siding everywhere? No, it was just my house, okay. And they had to take the awning down and then they repaired it. They go to put the awning back up, and you said they can't. Why, Well, they're telling me because it's too heavy, because it's a motorized on in okay, and it's

too large. It's too large for the area to hold it, and I have to get it modified. Well, what do you mean modified? How would you modify a mechanical awning? I don't understand. Well, it's not the honing that needs to be modified. That the place where they positioned it up the honon whether but that holds the onon on top. Oh okay, So they have to strengthen where they're going to mount the awning to your yes,

okay. So what's the problem. Well, this guy that took contractor, because he's standing in front of the manager, he's saying he can do it, but he don't want to be allowed before it in case it falls, because they didn't build this place that way. Yeah, So what's wrong? With that, I'd probably do the same thing. So what's the issue.

Well, the issue is they're telling me that I got to write another letter asking them to give permission to get somebody to come out and modify and they don't want to approve it. Well, hold on, Jane, you totally lost me there. You said the contractor was right there in front of whomever, the head of the HOA, and they were ready to do it. Do I have that right now? No, they wasn't ready to do it. They weren't. He told me he would do it before the manager

came. He told me before he started to work. Yeah, I would be able to he would be able to monitor to fix it where it was secure enough to hold the honings. Now they have punked to him, okay, to tell him not to do it. I guess. Okay, Now he's saying it's a lot. So what does the HOA? Okay, So what does the HOA want you to do? I mean if they determined that that awning was too heavy or there was some kind of issue, I mean, what else what would you expect? Well, I just want to be

able to fix it, the tob secure the place. So what are they telling you? Now, Jean, are they saying you absolutely can't do it? Or did they give you instructions to try to get it done? Well, she's trying to tell me if I send a letter through, they gonna probably not approve it because I'm the only one that's asking for this structure, this modification to be done. If you paid for it, would they allow you to do it? Well? You know, I hope, I don't

know. I'm asking you. You simply don't. Who are you shop shot? Is there somebody over there I can call? Is there someone over there I can call Gene and talk to and get it better understanding of what the hell's going on? Well, I can give you the manager's number. Okay? Do they usually answer? She's too She she's only been here for two years since she doesn't know very much about what's happening. Actually, no one,

Gene, Jen, It doesn't matter what happened to years ago. Look, the only part that they went out and replaced, And I asked you this for the reason on the siding is was yours and that heavy awnings right there. Maybe that's the whole reason they had to repair yours is because that's where the awning was. Well, it is. I called him and told them that there was a like an open end on the end, which I assume, Geene, I want you to do this. Listen. I'm going

to put you on hold, Kelly. I'm going to make this very simple. Let's give it to one of our deputies to call over. Let's do it with a three way call. I'm not trying to solve the damn problem right now. That's going to be the second part. I'm trying to understand what the HOA is willing to do orre they telling her to pound sand it's too heavy. I need to know what is going on because I can't get it out of her. If she pays for it, will they allow her

to do it? Will they allow the contractor to do it? If she signed something saying that, you know, no one's going to be liable for it. I don't know what's going on. Let's try to figure that out for Gene. Gene, we're going to try to help you. But I got to understand what the hell's going on. Three zho three Martino three zero three seven one three A two five five. Hey, Brad, I got to take a break. But what question do you have? I'm Mark.

So I bought some vacant land and the deal was it was owner carry. Fully paid the guy off in twenty twenty. He lives in Georgia. And how long ago did you buy it, Brad? Twenty seventeen. Okayil was done, twenty twenty. It was an owner carry. I got you and after the deal, I have all the emails. Hey, it's paid. Are you going to contact Park County Treasurer to release the specialty warranty deed? He said, yep, I got it. Went through a little bit of

back and forth emailing. He said they didn't send the right one and then basically the last contact in twenty twenty, he said, I sent, I just sent it. It's all said. It should be good to go. I just called him today because I want to sell it, and he never did it. So what do you do? And when a leanholder just blows you off and won't finish the paperwork, I would guess a quiet title action. But hold on, let me get you on. Hold, let me

take this break. Meantime, Kelly, let's try to give Brad O'Brien on. It's apparent these guys didn't use a title company that probably would have saved this, but we'll dive into that in a lot more. Right after this, go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free,

no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three o three seven to seven to one. Help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three three to zero sixteen twenty two. All right, three oh three seven one three eight two five five three oh three, Martine, I'm going to kind of

give you an idea how this show works. We had a guy call up and we're going to go right back to him, and it's Brad. And Brad says, hey, you know, I bought this property, and I got Brad O'Brien, one of our experts at referra list dot com listening. So Brad, here's the story that I'll go to you, Brad, and Brad so so Brad buys it. In twenty seventeen, and he pays it off. It was an ony owner carry financing. He pays it off in two thousand and Brad, I assume you've got at least some form of bill

of sale. You did not go through title a title company? Right? No, we did not, Okay, I have Yeah, what do you have? Tell me what you have to prove this even took place? Oh if Yeah, you go to like the Park County website, type in the address it lists me as the owner. Got it assessor first and they said, yeah, you own it. But then she said you better check with the treasurer to make sure that he did do that sign the release of it. It's called a special warranty deed. Okay, And he just hasn't done

it. I'm sorry he has not. The last email, he's like, yep, I got it. It's notarized and I'm gonna send it off. Wow. Do you think you guys try just out of curiosity? I mean, you think he's just lazy, he doesn't have time to do it. What do you think is going on? You think he's tried it seems like it just seems odd. I mean, why do you think just in your brain he's not doing it? You know, Mark, I have no idea.

Initially, it took a few emails back and forth to say hey, I need you to do this to finalize this, and even made like a I have the email a weird comment. It's not in front of me, but like, well, you know, because I only bought the property for thirty five hundred dollars, And he goes, well, it wouldn't be worth you even suing me for this paperwork. And then I said, hey, okay, well let's figure out you know what you do. Let's figure out

from Brad O'Brien what he would do in this circumstance. Brad, first of all, thanks for coming on the show. You kind of heard the story. What do you do when someone will not sign that special warranty deed and get it filed or send it to you? What do you do in a situation like this? To me clarify, he didn't the Brad did not get

a deed in twenty seventeen when he purchased Brad did not. No, okay, so you're supposed to make payments for however long, and then whenever you finish the payments at that point, you were supposed to get the deed. Well, when I finished the payments, I just said to him, look, it's done. I called Park County and they need you to I think I'm using the right verbiage that you need to sign, you know, do

the release of a specialty warranty deed. And basically the treasurer said that they would send it to him, he would sign it, have it notarized, and send it back. And Okay, that last email, he said, I got it. I did it, and I just called him today. I never followed up. I feared it was a done deal. I called him today. They're like, he never did it. Okay, it sounds like you did get a special warrantd back in twenty seventeen, so the property

was put in your name right at that point? Correct? Yeah, because on the assessors off as Brad, it shows, Yeah, so what you got to do everything? Well, I think what you're talking about it needs to be released, is a deed of trust, which is a mortgage, and so there's a release. There's a form to release the deed of trust or mortgage, and that's what he has not returned. Right. Well, hold on, Brad, that's probably exactly right. But what do you do

and let's take it a little let's take it one step further. He's saying he paid it off in twenty twenty. If he doesn't give him that release, just like when you pay a mortgage off, you know, it's not like Wells Fargo's going to die. But if you do do an owner carry and this guy disappears off to base of the earth, or it simply doesn't

want to do it, what do you do. Well, there's a statute in Colorado that provides that when a DIDA trust has been satisfied and paid off, then upon request, the lender needs to timely provide the release of that data trust. And if they don't, well, then then then you can sue in court. See this is but this is exactly what the guy told Brad. This guy sounds like an ass if he asked me, but that's what the guy told him. Well, go ahead and sue me. It's

only thirty five hundred bucks. It's going to cost them more to sue the guy to get the lean release and he paid for the entire property of thirty five hundred bucks. Yeah, well, I may be able to recover attorney fees on the back end if he prevails in court. What proof do you have it's paid off? Brad? Well, just emails that said, you know, it looks we're done. The payments are over and he said yep. And I said where do we You know? I need you to?

Park County says that you need to fill out this paper cake and he said, this is but it took like three emails to do that. This is this is nuts. Let me ask you about the guy in general. Is the guy like super old? Is he a jerk? What? Just tell me your thoughts on the guy. The only thing I know about him, I think back then he was buying parcels and selling them, okay because he had a few others. But now I looked him up and I think he's

a drywall contractor. He does live in Georgia. So and I'm trying to say who so so, Brad. A couple of things. One, do you really think he could get attorney? Well, he's in Georgia. Where the hell do you assume him, Brad? If if the property is here or in Georgia, here in Park County, Colorado? So, Brad,

where would you sue this guy? O'Brien? Uh, you could ssume here okay, or I assume that there's a promissory note that was in connection with this he did trust right, Yeah, like you get my promise right now? You know that note might be well you basical would sue him in Park County. Here's the deal though, I just smell this is going wrong from the beginning. The guy is now a drywall contractor, and no offense to anybody out there, but trying to chase this guy down if he's self employed,

you know, not a W two kind of guy. We don't know if he's got any money. He was splitting parcels and selling them for thirty five hundred bucks. Now he's doing drywall. I mean, you could go through this and even get court costs and there's not a nickel to go after. I mean, really what I think? And Brad, I want your opinion on this, O'Brien. I think I have someone very nice, not myself, someone one of our deputies and not Doc. By the way,

Doc can get a little aggressive. Maybe have Scott or Chopper call this guy and just try to get him to sign it. Maybe we offer him fifty bucks, buy him breakfast to day and he's get him a grand Slam a cup of coffee. There must be a way to get this done, Brad. Don't you think that's the best way to handle this with such a small amount of money. Yeah, that's a practical way, And I do normally try to avoid court and do something like this before starting a court action.

Yeah, that is crazy, But there's no way you could do a quiet title action this guy could do. Huh, well, no, you'd see on the statute. The statute requires the lendard to release the deda trust god request and if they haven't, you see, unto the statute, you can get attorney fees and costs pursuing the statute if you win. Yeah, if the guy, well, of course you could get the judgment for it. But that doesn't mean you're going to get any of the money. We all

know that. Well, I'm not worried about the money. I just want to be able to resell it. I just want to know, Brad. What I'm talking about is, if you hired someone like Brad O'Brien and he did it, you're going to have attorney's fees tied up into that. Then if you get the judgment for the attorney's fees, you're simply you might not be able to collect it. But here's the other thing. If you really want to get the done, you call it, Brad O'Brien. I mean,

he'll get it done. But I'm telling you, if we're talking about property that's only worth thirty five hundred bucks in twenty twenty, I mean, my god, I have no idea, Brad, how much would that What is the worst scenario if this guy fought it all the way? I mean, how much he could have twenty grand into this suit? Right? Yeah, but if you find a complaint and get a default judgment because he doesn't answer, it might be less than five. Here's what I think we should

do. Oh that's a good point, Brad. That's a good point. But then, Brad, would you be willing to pay let's just go off there five grand to get this done? Yeah? I think so, because now that it was tax assessed in twenty three at twenty one. Okay, let's do this here. I want a true game plan on this. I do want Scott. I want Scott to call up and try to talk to this guy first, Kelly. Hopefully Scott's listening and has the gist. If not, if he isn't listening. Have him call me when you text him

after the show, and I'll fill him in on this. I want to try that first. Maybe we buy the guy dinner. Let's take it the nicest, kindest way possible. You know, the old me would have given out his phone number by now and blew him up. But I think this guy doesn't care, so therefore that might just piss him off. I just have an email. It was all done via the internet. Yeah, hold on, hold on. Oh you don't even got Oh my god, wait a second, Brad, you don't even got the guys. Okay, that's

fine. We're gonna have to email email. Yeah, I have his email, all right, give that information there. Just hold on and then listen. If it doesn't work at that point, Brad, I want you to call Brad O'Brien. I'm gonna give his number out here, but you can find him on referral list dot com. But brado'brien, for everybody out there listening, this is what he does. He deals with property. Doesn't matter

if it's a dispute, it doesn't matter. If you're buying a house, doesn't matter, if you're signing a commercial lease, doesn't matter, if you're a landlord. If it has anything to do with property, you call it. Brad O'Brien. He's a great attorney. Olslaw dot Comune call them it seven two zero three seven zero seven three eight eight. And I always tell people this. If you are a landlord in Denver, or for that matter, most of Colorado, there has been so many changes with that have to

do with leases. Make sure your lease is up to date, so if you do have a problem, you can actually evict your tenant. I'm telling you it sounds crazy. It's very hard to evict people in some places in Colorado, even if they're not paying. Call up, Brad, make sure that lease is up to date. Seven to zero three seventy seventy three eighty eight. Hey, Brad, I appreciate you coming on. Man, God help. So that's that I mean, Brad, We're gonna follow this up.

I want to see this one to the end. So Kelly, let's get on this right away. I'd like to actually, maybe i'll draft that email. I'll think about it. George, Eric, you guys hold tight. We'll be right back. Go with a sure thing. Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three all three seven to

seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two eight eight eight eating dot com. Let me tell you about these guys, you know guarantsee owner out there, and I say this, a lot a lot of companies come out, you got a problem with your furnace or let's say you're air conditioning because it's that

time of year. They come out, oh, that's ten fifteen years old. What do they try to do? They even don't even sometimes give you an option to get it fixed. What they do is say, oh, you need a new unity. It's ten thousand dollars or twenty whatever it is. Here's what ada E to E does. They're always going to give you a price to fix it. It doesn't matter the condition. They're gonna tell you, hey, it's gonna cost three grand to fix it, but it'll

probably last you another five years or whatever. They're gonna give you all the options, or they're so honest. It could be something simple and it only costs one hundred and fifty bucks to fix. But my point is they always give you the option to fix it. Honest people, I love it. Eight eight eight heating dot com. That's your website? Eight eight eight heating dot com. Now I got Frank and Stephanie in with me. I'm gonna ask you real quick. Then we're gonna jump to the phones. We've got

a social Security scam. And then George has an issue with a builder boy. You know that's gonna get my blood boiling. And we do have two lines open. I always let people know three oh three Martino three zero three seven one three eight two five five, give me something to sink my teeth into my blood pressure. My watch is buzzing. I'm getting up there. I'm starting to get up there. I'd like going after bad guys. You know that, don't you, right? I mean forever, it's really crazy.

So let's talk Denver Metro real quick inventory on Holmes up down from let's say, let's say last quarter, last year so inventory has been a little bit upmark, but I'll tell you what. Inflation reports came in higher than expected, so it's caused ingiest rates to go up just a bit. But overall the market's been strong. The sweet spots between five hundred to seven and fifty condos, townhomes around three hundred to five hundred. So we still have

it a little bit of an inventory problem. So overall that favorite sellers, what is selling? What's the hardest to sell? And this goes for you to Stephanie. When you get a listing, and I know you both, I'm gonna use words you guys don't like, but you get one that you dread. Is it a condo, is it a town home? Single family house? What are the hard what are the more difficult properties to sell? Honestly, I would say properties that don't have as big a buyer pool.

So for instance, if you have a special property, a specialty property, oh, some type of a multi family Not everybody's looking for multifamily. So when you have like a duplex, a duplex, or you know, even maybe something that's in a mixed used area potentially commercial or residential anything. Anytime you have something that really limits your buyer pool. It does tend to elevate those days on market. I thought you were going to say condos. But

before I say anything, Frank, what are you saying? Well, you know, Mark, the interesting you say that the condo market's been tough anything below five hundred thousand. I believe we have a inventory of around one thousand town home slash condos on the market. So because of increased HOA, it's tougher now to get insurance. Yeah, so it's been tougher. There's a lot more invatory in that price. Mark. We get calls every week about

condos and insurance. It's it's it's crazy. The amount of coverage they have and the cost of that coverage is nuts. Now, Yeah, and it's absolutely crazy. And you get a pending lawsuit or a trip and fall lawsuit or a special assessment coming up. That really makes it difficult. Man, that is nuts. All right, We've got a lot to talk about, George. Guys, please hang on. I promise I'll get you here right after the break. By the way, join us. You can always hear

us Doctor in the Brakes on YouTube. Go to YouTube type in trouble Shooter Network. You'll see us you can hear us stir in the breaks. Everybody, hang tight, We're going to be back real soon. Go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation in comparison call Compass Insurance. Pay too much your coverage at dozens of insurance companies

find out now three O three seven seven to one. Help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two news as fast as you can. Shooter's gonna help coming man. This is the Troubleshooter Show. No Tom Martinez, Welcome, Welcome to the show, the only show off. It's kay. We're here too. Solve your

problems, take your complaints, just help you out. That's the bottom line, to the tune of three hundred million dollars in cash, merchandise, exchanges, refunds. It's what we love doing. You've been burned by a contractor. Maybe you think there's no way or to turn. We're gonna try to help this one guy out. Did we get that, Kelly, Did we get that over to Deputy Scott, the guy that can't get the guy to sign the lean release on that property. Yes, we did. I hope

we can get that figured out in a nice manner. And Deputy Scott, if you're listening, let's offer to buy this guy something. Yeah, let's keep it around one hundred and two hundred bucks, but let's actually do it if he comes through and gets it signed. But I think that's going to be the right approach on that one. You can always, by the way, join us on our YouTube channel where you can listen to us during the breaks. Go to YouTube and then type in Troubleshooter Network. You can see

my guests in the studio. We talk a lot. In fact, Shannon, mister Shannon, I didn't hear any of your cracks or anything during the break, So let's get you a little lit up. I realized you quit drinking, but you can at least be funny, right, Yes, thank you. Three oh three seven one three eight two five five. I want to talk about something real quick. By the way, any real estate questions you have three oh three, Actually lines are full and I'll get read to

the phones. But three oh three seven, one, three eight two five five. See, I'm trying to be slick right now. I'm trying to do what we call in house inventory. I got to do a real quick commercial. And I look down to do it and guess who it is. It's Frank Durant. And I'm like, well, he's in studio. What am I going to do a commercial? Even though you sit in here? But I'm going to do it. Frank Durand the real estate man. You need the best realtor in the Denver metro area, you call it Frank.

I've used him numerous times, Martinos used him numerous times. You want the most money for your house, you call Frank. You want to negotiate the best price on a house you love, you call Frank. If you're in Colorado Springs, so do you call? You call Stephanie Thomas. I've been representing her out there for years and years, in years, the entire Pike's Peak region. Now let's hop right to the phones. Frank, do you have the call screener up? Do you see it? I do? Who

would you like to go to? Which one sounds interesting to you? Let's go with George on the builder contract. Hey, George, what the hell's going on with this contractor? Man? Hey, this is George. How are you good? George? Which is UPMN? So I think we have a common con artist. His name is Abby Schwab and Sean Schwab. They go after they go. The names of their company is Schwab Builders. Why

do you think they're con artists? What did they do to you? Well, the interesting thing is I'm pulling from Fort Lrda Delle, Florida, and they expanded their their their their territory now down here South Florida. So long story shorts. We purchased a property that was listed by Avi Schwab down here

in for Lorda Delle, Florida. He has several properties down here. So we entered to a contract with Aby Schwab and basically, you know he you know, in addition to that, we gave him two hundred and fifty thousand dollars that he took from us, in addition to the money that we put in escrow. Wait a minute, why did you give him the additional two hundred and fifty thousand that was outside of escrow? Because for remodeling and also

to begin the remodeling of the house. It's it's always astonishing to me how people hand over massive amounts of cash. Now, look, man, I'm not trying to beat you up, and I'll be honest. I had a guy get me for a quarter million, literally got me. He's a jerk, and he nailed me years ago. So I get it. I've been to where you are, but I still find it astonishing when someone hands a contractor that kind of money up front. I'm looking at these clowns and the

first thing that came up was a BBB on them. And they've got an F rating. You know how hard it is to get an F rating on the BBB. We had a guy named Don Eiley who was an accountant that ripped people off in his in federal prison. He still had an A plus rating with the BBB not long ago. This guy has got more complaints than I think I've ever seen on a contractor on the BBB site F rating twenty one complaints in the last three years. These guys sound horrible. Where what's

your situation right now? So the situation is that we are supposed to so we have you know, we had tens of thousands of dollars invested into the remodeling of the home, which he allowed us complete access during the three months that we were under contract to remodel a home. So we have to so we are supposed to close today. Mind you, when we went for closing, mister Abb Schwab basically told the title agent that when not closing, we

find out that he is underwater. He hasn't paid the mortgage for several months. So you upgraded. Hold on a second, you upgraded his house, is what you're telling me with your two hundred and fifty grand Yes, yes, and he doesn't want to close. So when we found this out, my wife and I were sitting next to me. We you know, she started doing some investigation with the Napicholas, you know down here. He just he just how do you know they're doing business in Colorado? I mean,

I see him on the Denver BBB. But how did you how did you relate them back? Is that from your wife? Yes, my wife started doing Regoogle research and so forth, and she seems all these reports on on Hobby and his son. I'm gonna let me really talk all these people. Let me rephrase that question. Hold on, let me rephrase that question, how do you know he's still doing business in Colorado because he has an office in Colorado. I'll give you his address, his assist and his name is

Nancy. We're talking to her. Wait wait wait, wait, stop stop, so we can actually go to a place that this guy is associated with. Is it like two separate is it two separate businesses or the same business? As far as you know, he owns the building. He owns several apartments in that building. So where is he leaving you at right now? In other words, he doesn't want to close. What's he telling you if

there? Or is he totally ghosted you? What's going on? Well, we had a heated conversation yesterday over the phone, basically saying that you know, we have to close. Closing date was today and at top of that, we you know, becomes April thirtious, we have to move out, so we're basically homeless. And then how much how much of the lean said he's acquired leans He owns over one hundred thousand dollars, Oh my god, and he upgraded dad hash. Yeah, at the top of that, he

owns he owes twentyevs. You know what he's gonna do? You know what he's gonna do. He's gonna sell it to somebody else. Well, we have an attorney that we just spoke to, and what they said he basically going to do is if he doesn't close by closing date to day, which he actually hasn't appeared, that we're gonna file suits and we're gonna basically put a I don't know what they call it, a freeze or hold on so that, you know, so the property can't be sold. I wonder if

you could lean Oh, man, it's so complicated. I'd ask Brad O'Brien, but he doesn't. He doesn't practice law in Florida. I'll tell you one thing I do know. Florida is pretty tough man. Florida does not like bad contractors. Florida will go after him big time if you can. I don't know if they have like a contractor's trust actor something down there. But this thing's so convoluted. I would like to do this. I do something, Yeah, go ahead, something. The real focus of our phone

call today was because he's a con artist. Yeah, and his son Sean and Avi and uh, you know, we've been to his house down here in Florida and his son you know, basically has a four hundred and fifty thousand dollars Lamborghini, a Ducati. I mean he has all these toys. He has a yacht in the back of his house, and he claims that

you know, you know, they made all this money for investments. But long story short, when we found out that he's conned so many people in Colorado, Yeah, so you know he's now you know he's doing getting now he had down here Florida. I don't know how this got. Who's out who would be out here we would talk to on your situation that would be familiar with what's happening. What would a name be, Well, show me that Nancy Dominguez. Yeah, but you said she's she answers the phone.

She's the secretary or whatever. No, that's his right hand person. I can give you this address. Yeah, hold on, let's do this. I want to try this. I got to take a break, Hey, Kelly, let's try to get her, this Nancy to come on the air and see what she knows about it. Get the number. I don't want to give it out over the air yet. But this poor guy man talk about getting shank. This is nuts. I always wondered how people like this

still walk around. You figure you're one You're one kind away from the wrong person. Wouldn't you be afraid to sleep? Or wouldn't you sleep with one eye open? Ripping someone off for two hundred and fifty thousand dollars, then you're gonna get evicted from what you thought was your own house you put into it. I mean, this guy better sleep with two eyes open. I don't know how these guys do it. I simply don't know how they're walking

around ripping people off. Let's try to get Nancy on the phone. Hank Tight go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're contenth time for an insurance check up free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three oh three seven to seven to one

help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two all right, three oh three seven one three eight two five five. I'll let you know when the line's open. Bottom line, you've been ripped off or taking advantage of Kelly? Did we reach out to the person over at Schwab? We did? Oo? Who'd you talk to? I talked to Nancy? And what did Nancy? What did you

say? And let me catch everybody up if you just tuned in. We've got a guy that called He lives in Florida. He was buying a house, apparently according to him, from Schwab and let me let me spell this so everybody knows it's not Schwab like the brokerage place Schwab Scchwalb Builders. So he calls up from Florida. They're in Florida and they're in Colorado, and

he says that he was buying a house from these guys. While they were living there and buying it, they put two hundred and fifty thousand in additional money into the house and upgraded it before they purchased it. They were supposed to close on the house today and they find out there's one hundred thousand dollars in leans on the house, so they have earn his money tied up.

The guys don't want to close with Schwalb Builders, and this guy has already dumped an additional two hundred and fifty thousand dollars according to him, and upgrades on the house, which, by the way, that was not very smart. It just wasn't. But we are where we are. So you called up and talked to Nancy, who was in their location here in Colorado, and I'll tell you what, we might go visit that location. But what did you find out from Nancy? Well, Nancy said that she doesn't work

for that part of the business for auv Schwab. That's all the info we got. Did she tell us who? I tried to get her to come on the air and just give general information about what she does for Schwab, and she basically said, I'm not going to do that, and so I tried to go to her a little bit more and she simply said, I'm going to hang up now and you need to speak with AUVIY directly. George, do you have this Odd's phone number? Who's Avy? I've got it.

I'm trying to call it right now. Let's get Aviy is I do you know who AVI is? George? Yeah, Abby is a person who owns the company. Abby is is Sean Schwab's father who lives out here. Do you know do either of them live out here? Yeah, Ibby lives in hold. Let's try it. Let's okay, hold on, hold on, we're going to try to get av on you. Just hank tight, George. We'll get back to you. I want to find that out. I think it's crazy, man, absolutely crazy. These guys did it for

you or did this to you? It's nuts, Eric, You've been holding forever? What's up, Eric? Yeah, I'm trying to get scammed. The Social Security Administration appears you're trying to get scammed. You mean someone's trying to scam you. Oh yeah, I got a PDF file from a Did you email that to us? Is that what I saw? I did? Hold on, let me pull this up. I didn't get to read it, but I said, okay, this one's stupid. This is actually a horrible scam. It's so dumb, it's crazy. First of all, here's

what it says. It's from. Oh my god, I can't believe how bad this scammer is. This might be the worst scammer we ever met. It's from Mohammed Baisley ztpt at gmail dot com. Okay, that's who. That's who the emails from. That's insane, And it says, we regret to inform you that your Social Security number has been temporarily suspended due to the detection of suspicious and unlawful activities uncovered in our investigation. Now, first of all, what the hell? Yes, yes, yes, Shannon, what's

up? Oh god, we're gonna get Avi on. Listen. If I got to put you on hold, it's because I got I got someone I got. Well, he can't hear me right now because Kelly's talking to him. I got a possible real scammer that knows how to scam people, of course, to the caller. But anyhow, this is so stupid. The first thing you got to think of, man, is why own by the way, kind regards Social Security Administration, United States of America, that's how

it signs off. Think about this. So what would that mean to have your Social Security numbers suspended? I don't even I mean, that's the dumbest thing I ever heard. And Minos will say, Hey, if you don't send us fifty dollars, we're going to suspend your birthday for the next year. I mean, it just doesn't make any sense. Did you respond to this guy, Eric, No, I just Shannon, do we got him? Hold on? I got to put you Kelly. What happened? Did you talk to ali Auvi? And he hung up on me. He's at

the airport. He said that he only had five minutes. I tried to get him to come on for that five minutes, and all he kept saying is George needs to speak with my lawyer. George needs to speak with his lawyer. My god, he's got a lawyer. George is the one that should have the lawyer. Is he absconding? Where's he going? Is he on the lamb? He's ready to catch your plane? Is he going to the Caribbean? What the hell's going on? He would not tell me where

he's going, and he was very vague. He just kept saying that he would need to talk to his lawyer, talk to his lawyer. Do you does the guy even give you a lawyer's information? Oh? No, of course not. No, I'm asking George, do you have any information? No, he does have a lawyer. He has a title agent, and

the title agent's name is Paul Feldman and basically Ozvy. Yesterday was on a call with Paul Feldman, the title agent who is basically doing the closing for both parties, Oby and ourselves, and he basically went on as Ti Rane call basically Chursy Mount say, how Dad you schedule closing? I didn't authorize it. I don't have the minyor clothes. And this is Avi. This is Aviy, this is Avi and a top of that Abby watching George. I know you lost a quartermill, bro, but you can't be dropping the

bombs. I'm sorry, sorry, he needs to be stopped. His main business is in Colorado. Someone need to get the district attorney. You know what I'd like to do. I really would like to talk to this guy personally. I'm trying to think of how I want to handle this. Hey, George, keep make sure we have all your information, man, don't I don't see that we have anything. Kelly, please get everything. I want a phone number for George his last name. I really want some information.

And what phone number, Kelly did you call? Avi? Who is apparently at Dea right now, ready to board a plane. And this is the guy that was supposed to close on a house with George today, And all of a sudden they find out there's one hundred thousand dollars in lians. This is all according to George. George also gave him two hundred and fifty thousand to do improvements on the house so when they closed, the house would be exactly how they want it. So now that you know, at minimum,

George is out two hundred and fifty thousand. But what number did you call? Aviy at? And maybe one of our nice listeners out there, and I'm being serious, can call up and see if this guy is actually going to make it right? What is his intentions? Just ask Aviy what his intentions are at this number. Go ahead, Kelly, seven to zero two one eight zero three five four. That's his cell phone, And I want you to be nice. I honestly, we've got to try to help

George out. He's in Florida. This show reaches a long, long way, and I would love to help him out. You realize we got fifty thousand plus people all over the country that listen to our podcast every single month, over fifty thousand a month. It's a crazy number. So we have listeners everywhere. But here's the deal. Av You know, if you're listening

right now, just tell us what's going on. I'm not going to jump to conclusions and say that you are a BS artist and you are ripping this guy off, and you did take and it seems like stole his two hundred and fifty thousand dollars. I'm not going to make that leap right now. What I would like to know from you a V is are you going to get this thing closed and get the one hundred thousand dollars of leans that George says is on the property removed so so he can actually close on the property

he has put two hundred and fifty thousand dollars in. I wish, I wish this was going down in Colorado and not in Florida. But thank goodness, this business apparently is out here. Schwab Scchwalb Builders and once again AV seven two zero be nice, be nice. You heard the instructions two one eight zero three five four seven two zero two one eight zero three five four. This is where you can help us. We talk about this show media with a purpose. This is a perfect example of that. We do not

like when people get ripped off to this tune. Actually, we don't like when people get ripped off at all. But this is a quarter million dollars plus and this guy doesn't want to talk. Maybe someone out there can get him to say what his intentions are and give us a call at three oh three seven one three talk go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an

insurance check up free, no obligation. In comparison, call Compass Insurance paying too much coverage at dozens of insurance companies find out now three all three seven to seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two. You know that Denver region, those guys are doing so good. Listen to this or opening up a

place in Houston, which is amazing two hundred and fifty bucks. I'm not even doing a spot. I'm actually emailing doctor Joel because I'm helping them out with Houston. But they're opening a clinic there. When I say other places do it for fifteen hundred a month or two thousand, I'm not kidding these guys. Two hundred and fifty bucks semi glue tide. I think the other drug, the try whatever, is a little more expensive, but compared to

the other clinics, it's not. I hope he doesn't call Houston's location Denver region. That could be very odd. I assume it's going to be Houston region, but I figured i'd share that with people. It really is a true deal. Now, if anybody gets in touch with av, we do have one line open. I'd love to hear from you. Three oh three seven one three A two five five three O three seven one three A two five five. I'm going to finish up with Eric. He sent me a

email from a scammer. Eric. It's like the worst scam I've ever seen. We're gonna pause or put your social Security number on hold. It's just ridiculous. In fact, it's so bad, I bet no one has ever fallen for it. What do you think? Tell me you ran out and got him a gift card to Amazon? Oh no, actually Apple gift cards. You did not. If you did, I would give you the Dumbest Person Award. That would be insane, It really would would. It's crazy.

Man. No I've never heard of putting a social Security number on hold. It's quite a ridiculous Hey, I appreciate your call. Eric, Can I appreciate you listening to this show. We can get him cleared up on one three oh three seven one three eight two five five. That leaves two lines open. It looks like Mike's been holding the longest. Lisa has an issue with roaches in her apartment. Lisa, you'll be next. Hey Mike, what's going on? Man? Good morning? Mark. I purchased a

vehicle from a dealership back east. It's a twenty twenty two Cadillac XT six. Bottom line is it's been in a wreck, but it's not didn't show up on Carfax. It's been repaired. But I mean I I Hey, Mike, Mike, I'm sorry, man, it's a twenty twenty two what Cadillac? Cadillac? What xt six? Is that like a suv? It's like the Mini of the Escalade. It's the smaller version of the Esclade. I got you. So you bought this and when you bought it, did

you look at it it all? Or you just bought its sight unseen from wherever you said? Not unseen? Because I was told that it wasn't in a wreck and everything was fine, and you pulled tell that there have been Well, hold on a second, you pulled a car fax? You did? Or did they pull it and tell you what was clean? Or did you actually look at a car FAXX and it was clean? They they I looked at their car facts that they pulled and that it's clean. And if

you pull one now out of curiosity, is it still clean? I haven't done that. Now, that'd be interesting. I would like you to do that. But go ahead. So the car showed up and you talk about an accident, How do you know there was an accident? You can tell by the paint, like under the hood or somewhere no back to the rear end, okay, And I don't know what extensive damage, but I mean you can just tell that is it painted on on the on the rear quarter

panels on both sides, you know, and it's obvious. I mean, anybody can see that it's been painted on. It's not hard to tell. Well what else, Let let's forget about that. So it's a bad paint job, and you know, it seems like it probably got rear ended or backed into something whatever, happened. So when you call them up, what do they say? Right now? I have not done that. I wanted to ask you, what would you do do I Well, you're all done,

I've there's a couple things here. I appreciate you asking me. Where my brain went immediately was who cares? And here's why if it was painted properly. And I don't know how much that dollar amount is, but it is a dollar amount, and depending on how big the area, long as everything's lined up right the bump or the trunk, everything's good. If let's say a thousand bucks in paint would fix this situation, I wouldn't look at

this as that bad of a deal. If the carfax is clean. That's why I asked you if you pulled it, because if you pulled it and the car fax is clean, when you go to sell it, the car fax is still going to be clean, unless, of course, you get into a wreck or someone hits you or something. So I don't know if it's that big of a deal, nor did they imply any warranty? Did they actually tell you? And more importantly, is it in writing or email

something to the tune that it's never been in an accident. No, No, because all funny because it's obvious to me, like you know, to discovery. You know that the dealership should have disclosed it. You know, we did a video walk around on the whole vehicle. It's just there, you can see it. Okay. Besides that, though, I want that part out of your brain. Besides that, do you even care if it looked right? Or is it just bothering you that it did get repaired.

If they repaired it properly and the paint was perfect, would you care? I wouldn't know. Yeah, that's true, you wouldn't know. But if you could get it painted now, and let's say it's a thousand bucks, would you care? Probably not, Okay, then I would see how much it is going to be to get painted. So other than that, the car's in good shape, it runs fine, no issues. Yeah, it's yeah, I had like thirteen thousand miles on it. It's in that condition

other than it's been wrecked, you know. And did you get a good deal on it condition? Well? I think I got an I think it was a fair price. Okay, yeah, well, but I mean I feel like it could have been a better price if I knew that it was in an accident. Yeah, well, I mean that's too late, man. You bought it as is. It is what it is, and it's not as bad as most of the cars we get. You're just frustrating because you feel like they snookered you man a little bit. Yeah, and I

mean I just wanted you bounce it off from you. And what would you do, because I mean it is something that I could take on a small claims for the different No, not out of state. It'd be a real pain in the ass, and you could paint it even cheaper. Okay, I appreciate it. You know who's what area town you in. I'm in the mid South metro you know what in Castle Rock. I've used these guys numerous times. Just call them up, ask them or drive it down there.

They'll give you a quote right on there. I don't know how quick they're going to be, but Michael's autobody. They're not on the referral list, but I have personally used them a million times. One of the reason they're not on is they're so busy. It's insane. I mean it's crazy. Michael is like he's a god when it comes to paint and repair.

So just kind of drive it down there. See how much they're talking about to fix it, and I just get it fixed, because it's evident every time you walk into a parking lot at this point and look at that car, it's driving you crazy. So grab that extra grand out of your pocket and just get it out of your head, you know what I'm saying. Yeah, well, thank you, Mark, You're welcome. Have a good

one man. Yeah, it would bother me too, it would. But I have learned in my ripe age of fifty two, I have learned to take deep breaths and keep your bladood pressure down and don't get upset, and don't yell at contractors. And you know, I've learned that don't don't be the guy on Frontier that's screaming at everybody because Frontiers trying to screw you right there at the airport. Don't be that guy. Mark. I tell myself

that every day, Frank, aren't you proud of me? Don't forget the shucks and darn Mark, As Frank says, I am a shucks and darn kind of guy. I'll never forget the first time you told me that it had to be got fifteen years Frank twelve years, I don't know, a long time ago. We're sitting in here, and if you listen on YouTube, you go to YouTube and you hit Troubleshooter Network. But if you listen to us on breaks that way, I've been known to drop a few let's

say F bombs. I mean, we can say that, and a few choice colorful words. I mean, you know, just a few. Yes. I've been getting better though in my older age. And one day Frank is sitting here and he looks over at me during break after I'm spouting off something and says to me, with the most serious face I've ever seen, go ahead, Frank, say it. I said, Mark, you're not exactly a shucks and darn kind of guy, are you? And I looked at him and it took me a second, and I'm pretty sure I said

f No, I'm not. So it was an interesting conversation. All right, three oh three seven one three A two five five roaches in an apartment. We're going to try to help Lisa out. Maybe I'll send a deputy out there see us. Sometimes sometimes we go out to these apartments and in all honesty, we don't see any issues. We're going to talk to Lisa and then Dave. Dave has a issue with car insurance. We can get

one of our experts on or I'll probably be able to answer that. But we do have two lines open three oh three seven one three talk go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're contenth time for an insurance checkup free no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three

all three seven to seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two. All right, three O three seven one three A two five five. I've got breaking

news, breaking news from the Frank Duran household. So we were talking about uh me being a shuckson darn kind of guy, and Frank was sharing some of the words that your mother would use and what was what were you sharing before uh before the Breakdore hit your mic Go ahead, Well, Mark, my mom just sent me a text she wrote, she said, frank ed word. She's my middle of name when I'm in trouble. I heard what you said. Uh now what did you say for people that just tuned in?

You said, you remember your mother always saying stuff like I don't recollect mark fizzle sticks, more trouble fizzle sticks or something. Then she says, she says, I don't talk that way now. I have alternative words such as shazam and fiddley d fiddlely d fiddlely d, Frank duran. You were supposed to be home by Dawn fiddley d anybody. My mom is five foot nothing. I'm still scared to death of her, So I don't mess with my mom. Man, you know, you made me think of something.

I had a friend growing up. His name was Greg Stanley and his stepdad, okay, his name was Pat. They lived in a house. It was five brothers and then the mother and the dad. The dad worked like all the time, just put food on the table all the time. The mother was like five foot tall, maybe even shorter, and this is how she would do it. And it's so funny listening to this, because in a way it's kind of sad, but it was very true, and it's

also kind of funny. It's kind of strange. So if one boy was in trouble, she would make the others hold them down and she'd hit him with a frying pan. I mean, straight up, go get your brother and bring them over here. And they would run like hell because I mean, they're getting ready to be hit with a frying pan. So when you first hear it, you think it is funny, but then you really go, oh, man, that would suck to grow up. When you're in

trouble you get nailed with a frying pan. Do you remember Deputy Dan? Absolutely? So. Deputy Dan was one of her deputies forever, and I still play racketball with him. But he has a story that's crazy too. Man. You know what he would do and I promise I'll get to the phones. I'm just up against the clock. So his dad would pull out pliers. They grew up on a farm. He was like the real deal farmer. They had sheep and cows and goats and whatever they got on farms.

His dad always had plyers on his belt. And if you were in trouble, not doing what you were supposed to do when you were supposed to do it. He'd whip out those pliers and he could throw them, you know, thirty forty feet and crack you in the head with them. That is how he handled stuff. Think about that, man, that's some tough stuff. I used to get spanked. Did you ever get spank Stephanie? Oh yeah, did you? I did? Not a lot? Frank absolutely,

yeah. It's amazing. Kids. Now, we didn't spank our kids maybe once or twice, and I'll tell you why, because we learned electronic being grounded from Xbox or phones was way better and it worked a lot longer, so it was good. All right, everybody, hang on, We've got a lot coming up after the break. Join us on YouTube. By the way, go to YouTube and hit Troubleshooter Network. We've got a question

on car insurance roaches. Two lines, one line open, three zero three Martino, go with a sure thing Denver's best roofer Excel roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free no obligation comparison call Compass Insurance. Pay too much your coverage at dozens of insurance companies find out now three oh three seven seven to one help.

You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Ripped you need so you don't have run anxious as we can show Shooter's gonna help. Come. Six is the Troubleshooter Show. No don Martine, Welcome, my friends, Welcome to the only show that's kind. We're here to solve problems. Say it with me, answer questions,

take complaints, make your life just a little bit better. You've been ripped off or taken advantage of, or maybe you're in a situation right now you think, yeah, something could be wrong. Here, go with your gut and give us a call. Got one line open three zero three seven one three eight two five five. I'm gonna introduce everybody in the room with me. And if you want to see him, go to YouTube dot com type in Troubleshooter Network. You can watch his lives. You can eavesdrop during breaks.

It's kind of a show within its show. Now Paul the Waterman, by the way, the best for less You realize we got a whole house softener from him, and it was about it wasn't quite half ours cost. I think it was thirty five hundred bucks, and we had not only the whole house water softener, but we had additional filtration. Our water softener was under two grand. And I forget what that additional thing was called, but it's got something to do with the corrosion we have from our well water.

It's supposed to like, I don't even know what it's called. I should ask Paul what that is. But regardless, we got quotes after he gave us a quote on the same systems double double or well almost double, like ninety five percent higher. It was crazy. We spent thirty five hundred. We had other estimates at like sixty seven and sixty eight hundred dollars. That's why we say the best for less. The warranties are great. Paul himself

is actually a licensed plumber. It's a great company to deal with if you need that water softener or under the sink ultrafiltration systems, so you got that pure drinking water, and they've got systems that can get rid of those poisonous forever chemicals. They have it all Waterpros dot Net Waterpros dot netwaterpros dot net Now Stephanie Thomas. She's a realtor and good friend in the Pike's Peak region. If you're looking for something in Colorado Springs Woodland Park, where how far

do you go south? I have done a little bit in the Pueblo area, not terribly south, blow more like Pueblo West. Is Pueblo a tough Is it a tough area to sell? We get a lot of calls up there or from Pueblo, and none of them seem good. I guess what I'm saying, is is it a bad area, Stephanie? Is it like drug infested? I'll ask it, and I realize you want people calling you, so it's I don't care. I'll still put you on the spot. Compared to Colorado Springs? Is it a hell hole? Let's just say what

it is? You know, you know I can't answer that question. I can't give my personal opinions on this that are the next right. I will say, there's definitely everybody's cup of tea Pueblo may not. Is it a lot cheaper in Pueblo? Yes, you can definitely get a lot more home. You can. You can definitely get some lower price properties out in Pueblo. And that's not necessarily you know, Oh, that's not a bad thing thing at all. Yeah, I've some people get homes out there that we

wouldn't have been able to touch in like the Colorado Springs market. What is the most expensive area in the Pike's Peak. I'm guessing it's around I always want to call it to Gaylord, but it's the broad the Rotten warn't so. And I've been up there. In fact, you and Mike and myself and Suzanne went to a beer festival up there right by there. The homes are absolutely stunning. Yes, Broad Moore's definitely a higher priced area. I

wouldn't necessarily the highest. There's definitely how much is that out there? Let's say around the broad More your average home, you're easily going to go north to seven fifty, you know, depending on the home's wor's a one five two million dollar home. You can have some of that out in the broad More area too. I've seen some homes out there that have a little bit

of anchorage that what are you were you going to say? There's some areas in the north part of Colorado Springs too, out on the west side kind of in the foothills. You'll definitely see some where you live, like Woodland Park. Yes, that's a nice area. You definitely will see some homes start exceeding their median price or average price up in Woodland Park is quite a bit higher, even than the Springs. I mean, you're you're over six six forty six forty five and that's a media. Yes, yeah, that's

where it averages up in Woodland Park. There we had that. You remember years ago, I had that mountain house up across from where you guys are in West Creek. The fire killed it. Man, every home burnt down except for three. Yeah, it was nuts, man, And I'm talking in our little area. There was the Hayman fire that laid out We can see burn scar. She was burning up a deer Jane letter and she was a firefighter or something. A fire recall lit the whole place agent. So

she burned it up. So our house we had a metal roof, and it did not go up right across the street, gone behind us, gone across the road, gone up the road, gone, everything gone. Worst thing that could ever happen. Thank god, it was just a weekend house. Because it sucked. Man, the value went down. It was in a burnout area, every tree gone. It looked like it was the only structure and it just killed it. It killed it. In fact, that

area still looks like hell, doesn't it. Yeah, there's there's still quite a scar and when it rains, are man, they got flooding issues. Definitely you're starting to see some vegetation come back, which definitely don't have the thick forest up there yet. All right, Frank Duran, the real estate man, let's talk Denver real quick. I promise folks, I'll get to the phone. I can hear the people on YouTube just yelling. Get to the calls. I will. We got a call for Excel. We got

a problem with roaches in an apartment. We have a question on insurance. We got one line open. But Frank Duran, let's talk on the same ideas. So Cherry Hill's most expensive Denver metro like where John Elway. Isn't that where he lived years ago? Or Peyton Manning? Yeah that's up there, Mark for sure. Look what are we talking over there? It's right down the road. I mean we talk in five million, ten million? I mean what are we talk You know what I've read somewhere I want to

say it was Russell Wilson's home was like around twenty five million. God, that's unbelievable. Yeah, twenty five million. He couldn't even play ball. How does he get all that? That's a whole different story. But twenty five million? Did it sell for that? I'm not sure if it closed yet. I thought they did have a buyer. I could be wrong. Uh, but that's right. I read that. God, I always say I think I'm doing good in life. I always say it, I think

I'm doing good, and I'm not saying I'm not. But then you hear of a guy that's got a twenty five million dollar house, twenty five isn't it. Then you hear these places, these penhouses like in Manhattan. Ye, that are two hundred million dollars. Yeah, yeah, two hundred million. That's phenomenal. Imagine what your HOA fees are each month. I mean, honestly, you remember Tom's place over here in a landmark because Tom had a he had a nice penhouse. Yeah. In fact, didn't you guys

break the record when you sold it? We had it for a long time for that size of unit over there. Yeah, we have, But no, I mean you broke a record. Oh you okay, since then it's been broke. Yeah, I'm sure it has. But but they sold it for more than any other unit over in either of the towers. So that size of you yeah, for that model. Yeah, so and I remember is hoa holy moly. I'm not going to say it, but per month

you go, my god, that's a mortgage payment. Even if you own it outright and don't have a mortgage payment, you put in the fees and stuff. Oh well, that place Mark was like walking in a luxury hotel. And then when we did the virtual concierge service, Oh the concierge. That was incredible. The concier there were so nice about it too. We did a virtual tour. The person that answers the door or opens the door for you. Yeah, he was part of our video opening the door roll

politely for the video. Oh and they do it every day. Oh yeah, it was amazing. So bring your groceries up. Yeah, it's a really nice place, all right. Anyhow three O three seven one three A two five five. By the way, deputy bow when we talk deputies, if you're new to the show, what we do is we solve problems. I might assign him to something that we're going to talk about here. But he's new to the team and I want to welcome you. Last time you

were here, I was working on five hundred things. I didn't get that much time to talk to you. What is your background, man? What brings you to us? Real quick? Well, thank you for the introduction. Yeah, I've been in the HVAC supply business. That's last forty fifty years. Okay, you know what, Deputy Bow I want to ask you this. Then let's go back ten years. Were you selling, installing, or doing both of furnaces? We stick you whole. Nineteen thirty nine.

We started out doing service and installation, and in the late nineties we decided to go more into the parts wholesale business, where we would sell parts and rebuild full units or what units and the parts? Okay, so ten years ago, how much was a furnace wholesale installed? No, just if I wanted to buy a furnace, Yeah, furnace ten years ago, we'd be

around six hundred dollars, that's what I thought. Installed. Ten years ago, installed, we were getting about well, my competitors were getting about the thirty nine hundred, forty five hundred. What were you charging or you were just wholesaling. We did a little of both, but then we committed strictly to wholesale. Okay, So what do you think a furnace wholesale costs today? We know ten years ago twenty fourteen, you're saying the costs around six

hundred bucks just the part, no installation. What's the furnace cost right now? The same thing? Eighty percent? Whatever apples to apples. Yeah, the new ones have different type of nine nice speed motors. Yeah, but they have to have some of that stuff. I'm still talking the plane, Jane, the goodman, the builder grade. Seriously, how much the good

ones twelve fourteen hundred dollars? So they've doubled in ten years. Isn't it amazing that a new furnace installed in your house now by most larger HVAC companies and I don't care who they are, and they all do a great job when it comes to service. Is how much ten grand, ten fourteen thousand dollars in install it? Here's where I'm going with that. I don't know how the industry did that. It's it's quite amazing, actually, is the

businessman in me he says, Wow, that's amazing. It's almost like the entire the entire how do you put this, the entirety of the I'm at a lack I believe it or not. I'm at a loss for words. But the entire group of people got together and set the pricing. Okay, and there's people out there I'm pissing off right now, But it's so much like that, because think about that. You buy a furnace wholesale for fifteen hundred bucks or whatever you just said, and it's ten thousand dollars to install

it. It's amazing to me. Well, Mark back fifteen years ago, technician was probably making eighteen twenty dollars an hour. Now for a good technician him about sixty dollars an hour. And you almost need to be having an electrical engineering degree to work on this. Well, not only that, think not only that thing, the permitting and the other stuff. Think of just the cost of insurance. We all people that have homes and cars. Have you ever had your insurance go down? Hell? No, Imagine a company

running one hundred employees, one hundred trucks. You start factoring in the gasoline, which is way up from fifteen years ago, thanks Biden and everything else in the world. Seriously, So I get that part of it, but it's still amazing to me that a furnace can be ten thousand dollars. Now, it's amazing as it is. They're doing good. The good HVAC companies are I think, very good business right now? All right, Frank, what's going on with Excel Energy? Actually, Frank, I am so sorry.

I am going to put you on hold because Lisa's been holding longer. I promise Frank, you'll be up. Hey, Lisa, what's going on with this apartment? So? I've been here about six months, but I mean as soon as I've moved my items in or whatever, I started seeing them, so I let the office know. So they've been out here I want to say, eight times and had different companies spray. I've even bombed. But are they coming from? Where do you think they're coming from?

I mean, if I go into your apartment and it's just been bombed and you know, numerous different times, there shouldn't be any roaches there. So the question is are they coming from a neighbor's house that's a complete mess or what I mean? I don't know, That's what I'm saying, if they're gonna spray just me, or are they spraying other neighbors or I don't I mean, I don't know how they're how they're doing it, or you know, they've came in and inspected to see if I keep it clean, which

I do. I mean, I just don't know. Is it spotless if I walked into your house when I think it's clean, Yeah, I mean it's where are you seeing the roaches on the floor in the cabinets? Where are you seeing them? So they're on the kitchen counters, they're on the walls, Like I said, sometimes, what's the name of the complex. It's a Tuskana Apartments off of Sheridan Tuskana. Hold On, let me take this break and think about what's going on. Three oh three seven one three

eight two five five one line open. Hopefully we can help Lisa after this break. In fact, I might check test out our new deputy. We'll see. Hold on, go with a sure thing Denver's Best roofer Excel roofing dot com. You don't pay a cent until you're contenth time for an insurance check up, free no obligation comparison call Compass Insurance paying too much your coverage

at dozens of insurance companies. Find out now three oh three seven seven to one help You'll think you're his only customer when you choose Frank durand the real estate man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. All right, three oh three seven one three eight two five five. If you've been ripped off or taking advantage of, I'll let you know when a line's open. Hey, I was talking during

the break to Deputy Bow and Deputy Bow get on that mic. You actually owned some apartment complexes and Lisa called up, and of course Lisa's got problem with roaches. Apparently they bombed the apartment. They've done all kinds of things. How many times have they gone in and actually bombed at Lisa so they know they they came and sprayed like over eight times. I'm the one that went and purchased my own bombs and then I bombed it because oh Ray wasn't

working, because I mean they just kept switching companies in it. Just whatever they were doing wasn't working. And like I said, my grandkids come on the weekend. I told the office you know, do you want like if I walked in there right now, is there roaches right now? I mean they're not. I just killed two on the counter. I mean, so they're not like, yeah, I got you at this moment. No, but they don't. I mean I when you had your apartment complex, Deputy

Bow, did you have road problems? Yes, we had, we had some. And I have a question. How many how many units is this apartment building? I don't there's quite a few. There's like three levels. I mean there's it's pretty big. I mean like one hundred's like fifty units at least one hundred. Yeah, No, there's Yeah, there's probably fifty hundred. There's a there's a bunch of trash out there. I mean that's probably the biggest problem they have is that their their trust is stays piled up.

So I don't know whenever they contact the company that can you get out of their least are you on section eight or anything? Or can you get out of your if we could help you get out of the lease, would that help you? Well, that's what I'm saying. I had put all my money to get into this apartment because I just went through a domestic situation. So I sold my home, which we didn't you know, we just paid off the mortgage company, so it wasn't like I had extra money.

It came into this apartment. I mean, I really don't have the money need to go out and another apartment, you know what I mean. I don't know how we can pressure it sounds like an apartment complex with What really is concerning is the fact and I can picture it. The dumpster just overrun. I mean, if they can't even get to trash picked up enough times to where that doesn't happen, I don't know how. I don't know if they have the ability, or the money or even want to get rid of

the infestation. What your deputy, bow, what are your thoughts? Yes, by bombing or spraying your individual apartment, you'll never get rid of them. The key to get ridding, get riding of roaches, yeah, is you have to talk to your property manager whoever, or the owner of the property, and you have to go in and say we need every unit, whether it's twenty units or one hundred units, every unit has to be sprayed. Do your neighbors have all the same problems? Are they complaining as well?

Well, that's what I'm saying, I don't really know the neighbors. I mean, they're not real friendly. Like the one right here, I don't know the one below. The grand kid plays with one over on the other end. So I don't really know where it's coming from or what problems they are are not having, you know what I mean. Yeah, I'm saying. I mean, like you said, for me to spray mine, and then wherever they're coming from, they're just going to keep coming. That

won't help. Can you talk to the property manager or owner of the apartment building? Yeah? Have you reached out to the manager? Yeah, that's why I said. I've been in the office either, and they just yeah, she has, and they just keep sending someone out to spray, sending you know, I'm going to spray. So they sprayed every week. Like I told you, I've been here six months and they sprayed every week. Oh my god, did they spray every apartment? No, they don't.

Well she doesn't know. I mean I'm at work, so I don't know. I mean, I'm assuming that would be their best folk. Let's do this, s Deputy boat, that they would spray up and down. Why don't you reach out? Why don't you reach out to the property manager. I will. I'll call the manager or the owner and ask them point blank. Yeah, let's see what's going on, Lisa, And then if they don't want to do anything about it, maybe we can start putting the word

out there. If you live there, and really i'd like to hear. Now, if you do live there, what's it called again? To Scana tuscona down off Sheridan. I believe you said. If you do live there and have bus and the thirty six right highway thirty six is right here, Yeah, I got you. If you do live there, reach out to us at help at troubleshooter dot com. But Deputy Bow call over there. Let's just see if we can't rattle some chains. I will and maybe do

something. Hey, go ahead, least not pay my rent? Correct? Is that correct? That was my other question? No, my god, do not no no no, no no no no, Lisa, you're making me. You're making me a scared No. You can't withhold rent. If you withheld rent, so then I I just have to li with the bugs. That's what I'm saying, Lisa. We're gonna call over there and see what we can do. But if you withhold the rent, you're going to get yourself in eviction. That's what you're going to do. Right, So

I've been paying the rent. You know what I mean. I know exactly what you mean. You asked, should I pay your rent? Yes, if you don't want to get evicted, yes, you need to pay your rent. But yeah, I, like you said, I just have to deal with this and so I can get out of my lease. You, well, we can help you do what I refer to as a self eviction. Okay, we can help you evict yourself to where they can't damage your credit or come after you. That is one way of looking at this.

But when I asked you, why don't you move, you said you didn't have the money really to move. So I didn't even realize at this point that's an option. Oh, I see what you're saying. Yeah, I understand. That's what I'm saying, because I've put if we could get you, if we could get you a self help eviction, if you will and help you through it, do you have money to go to another place? Is what it comes down to, though. Yeah, that's what I would

That's what I'm saying. I would have to say for that. In the meantime, I had two jobs and now I just have the one job. So I mean, I'm going through a lot of things that I I really can't deal with the self eviction. Where am I going to go? You know what I mean? Yeah, Well, I mean that's it. If you can find another place, we could definitely help you out with that. There is legal ways to do it, but you can't just withhold rent.

There are times I've been saying there are times you can, but you have to do it in a certain way or else it's not going to matter and you're going to find yourself in trouble. So here's what we're gonna do. I'm gonna put her on hold, Kelly, make sure we have information. Deputy Bo's going to reach out to you. You can give him the info on the manager. Let's let him call over there, talk to him and see if we can't figure something out. You know, we get a lot

of these calls and I feel bad. I don't know what we can do. I'm not gonna say we can get this solved by any means, but at least we can do is rattle their chains and maybe find out who the landlord is like, find out who actually owns that building. My guess is it's some big conglomerate that has places everywhere. But maybe we'd get lucky and it's owned by an individual that gives a crap. I mean, I don't

know, but it would suck to have roaches, it really would. And she said every week I start thinking, man, I wonder if this poor lady is going to get sick because they are spraying every week, you know, I mean, that's a lot of spraying. Now, Dave has got a question on car insurance. Kevin has an issue with a utility easement. Frank's got a problem with Excel Energy. I'm interested in what that is. Everybody hold tight. We got a lot coming up. Go with a sure

thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation. In comparison, call this insurance paying too much your coverage at dozens of insurance companies find out now three oh three, seven to seven to one help. You'll think you're his only customer when you choose Frank durand the Real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen

twenty two. All right, folks, three L three seven one three a two five five, don't forget go to YouTube, go search troubleshooter network. Okay, three O three seven one three a two five five. I'm looking at the lines. We got one line open. Genesis Total Exteriors. By the way, Mark Schamansky's the owner. He's done a ton of work at

our house. He's helping us with an insurance claim right now. But if you need anything done on the outside of your house, in fact, with all that one hundred mile an hour wins last week, if you saw any shingles on the ground or have any kind of damage, he'll come out. They'll look at it for free. They'll give you a true assessment of what's going on, whether or not to file the claim with your insurance company. But they're good, honest people. Genesis Total Exteriors three oh three six seven

nine eighty five oh nine. That is those guys. They are really good at what they do. Now we are gonna go to Eenie Meenie miny Moe. Who the hell should I go to? Kelly? I'm gonna let you control me. I would take Have you taken Dave? Dave? Dave? Dave? I have not taken Dave, Dave? What is going on with car insurance? Sir? Yeah? How are you doing this morning or this afternoon? I am doing great? Dave? How are you doing? Sir? Well, I'm an old guy, so take it easy. Hey,

what's old? I work with an old guy. What's old? In your opinion? Sixty? I love it. I love that he's sixty seven and he's an old guy. I love it. I cherish it. In fact, Dragon, if you could do me a favor and kind of capture that so I can play that occasionally when my partner's in Dave, what's your question on our insurance? Okay, my wife was in an accident. She was

rear ended. She drives the twenty seventeen super Forrester, okay, and it was hit in the right rear quarter panel bumper area, and it was a larger vehicle, it was like a full size pickup to hit her. Okay. It took three weeks for their The other person was his fault, and luckily there was the cop right behind him, so we got everything documented. Yeah, that's great, so we know that they were at fault, but you were saying it took three weeks for what for the adjuster their adjuster to

look at the car? Okay? What insurance company did they have? I'm not one hundred percent sure on that, so I don't want to I don't want to spetch you. Okay, So what's the deal there? Their adjuster said it, and now what Okay? We just got the estimate this morning and I haven't looked at the numbers eye yet. What I'm curious about is they went to a collision center that I'm not real fond of. Yeah, you don't have to use them. You can use whoever you want, man.

Okay. So I'm set up in two weeks, I'm going to have it looked at by a different body shop. What I'm curious is about, is it some way I can tell or have somebody tell me whether there's frame damaged under the vehicle? Any good body shop is going to do that, I mean any good body shop? Yeah? Absolutely, man. The other thing you got to think about what year did you say it was twenty seventeen, and did it have any accidents prior to this? Or you the first

owner or do you know the carfax on it. My wife actually bought it from enterprise. Okay, did you ever pull a carfax on it? Though? No? Hold on, let me take this break. I want to tell you something that you're going to have to do in order to be made whole. And I'm not talking about just the proper repairs, something else. It's very important, and I'll tell you after this. Go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until

you're content. Time for an insurance checkup free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three all three seven to seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. All right, folks, two lines open three oh three seven one three

A two five five. You've been ripped off for taking advantage of III want to hear from you renew home innovations. By the way, you're looking for that new bathroom. Oh man, oh man. A lot of people put that off forever. It's one of the those things. So if you do it, and you do it with the right company and it looks great, it'll bring the value of the house up. So a lot of times you can look at it as a free upgrade if it's done properly at the right

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bathroom. You can do something simple like a shower insert over the old tub, or you can do a complete renovation on the bathroom. These guys do it all. Three oh three nine zero four two thousand. Ask for Nick, he's the owner. Three oh three nine zero four to two thousand renew home Innovations dot com. Now very important. I want to go back to

Dave. Dave got rear ended, his wife did and they have some damage on their vehicle to twenty seventeen, and they bought it from You said you bought it from a rental car company, right, Hertz or Avis or somebody. Yeah, it was a enterprise. Yeah, I'd be curious if there was any damage on there. And it doesn't really matter because every accident that's not your fault, and I'll explain that in a second, creates another problem.

Not only do you have to deal with the damage, but if I'm going to buy a car, and Stephanie has got a car for sale, a twenty twenty BMW something something, and Frank has that same twenty twenty BMW something something for sale, they have identical mileage, identical color. One of

them has an accident on the carfax, but it's been fixed perfectly. Let's say Frank's had an accident and he brought it to the best body shop in the entire world, and you could never tell it was ever wrecked, and it's perfect still, just like Stephanie's that has never been in an accident. When I pull a car fax, I'm going to most likely see that accident on Frank's. So that creates what we call the mini value. So his car, even though it was fixed perfectly, and it's a strange concept,

is worth less than Stephanie's that's not been in an accident. And I think we all know this now. It's called diminished value. You can't go after your own insurance company. So in other words, if your wife ran into a telephone pole, you're not going to get diminished value. But Dave, you can definitely go after that insurance company the ad fault drivers and get diminished value. Diminished value, believe it or not, can be up to fifteen

to twenty percent. You got a fifty thousand dollars vehicle, that's an extra six grand coming out of the value of that vehicle. That fifteen or twenty percent, So you've got to make sure to ask for that. These insurance companies will never cough up that information. You know what I'd like to do, Kelly, Let's get on who's our guys with diminish value? I get petty details. Let's get on petty details, Dave. After the break, I want to get these guys on and really explain, not just to you,

because people are in accidents all the time. You got a couple things. The insurance company steps up and says, yeah, it was our driver's fault. You have twenty grand worth of damage, you know, get it to a body shop and get it fixed. You know, that's what most people think. They don't even think of the diminished value part of it, and that can put thousands of dollars into your pocket. The other thing is,

Dave, you're saying you have to go to their body shop. Hell, no, man, go find a couple good body shops and you get estimates, and you send the estimates to that company. Tell them, you know, why would you want to use their body shop for? For heaven's sake, Why would you give me one reason, Dave, why you would want to? I wouldn't. I don't. I don't like that particular companies. Yeah, you know what's funny is you thought when you called up you

might have to use them. Why would you think that? I'm just curious because you're not the only one, but I am curious. You have no contractual agreement with that company, all right. The other thing I was wondering about is is there a time limit to where I have to respond to them? Well, you mean respond to their offer. There's no injuries, are there? Maybe I'm missing something no, No, there's no injury. I've gotten I've got a good idea for you because quote, you're an old guy

and I'm making fun of you there. I've got a good idea. We're going to talk about. We're going to get our expert on. But you shouldn't be doing this. I'm going to I'm going to tell you like it is. I want to ask them. It's it's going to be a few bucks, but you're going to get the most money and you can pick wherever you want to get it fixed. Hold on, let's get petty details up in the meantime, real quick, Kevin, I'm up against the clock.

What is what is your utility easement question? Real fast? Okay, guys, it's uh a electric company. We got overheadlines and they're wanting to put a put them into ground and they want an even on our commercial profit. Okay, hold tight, that's a good question, Brad O'Brien. I want to get on as well. Our real estate attorney. Three oh three Martino, two lines open. You've been ripped off. You need help, three oh three Martino, call us. Now go with a sure thing Denver's best

roofer, Excel Roofing Dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three oh three seven seven one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two rips you needed that? Who

you don't have? Run anxious as we can. Shoot's gonna help. Come man, This is the Troubleshooter Show. No Tom Martinez three oh three seven one three eight two five five. Welcome to the show, the only show of it's kind. We're here to solve problems, answer questions, take complaints, make your life a little bit better, and more importantly, help you keep money in your pocket. Maybe we have to go after the bad contractor that ripped you off and publicly shame them into giving you a refund or doing

what's right. Or maybe, like in this case with Dave, they called last hour his wife got rear ended by a car. Okay, they meaning the other person's insurance company, wanted him to get the work done at a particular place that I'm sure is one of their providers. But he doesn't need to do that. But more importantly, of course, the other insurance company

or any insurance company, never likes talking about the minish value. You'll never hear the words come out of their mouth unless if you bring it up. We have an expert on Justin Petty. He's with Petty details on it, a referral list at referral list dot com and just really quick justin. We haven't talked for a while. First of all, thanks for coming on at a dimes notice there? Sure? Yeah, So how often does the other insurance company even talk to people about diminish value? Does it ever happen or

have you ever heard of it happening? Oh, it's a very rare few and far between that they'll bring it up. Yeah, why would they? Right? You have to demand it, right? Just extra money that they owe. Now here's one of the questions I get a lot when it comes to diminished value. One, you can never go after your own insurance company in any state as far as I know. Do you know of any state where you can claim with your own insurance company diminished value if you created the

problem. Yeah, there's there's seven or eight states where the case law says you can, Georgia being the most prominent one where you can do that. Nice fact, Colorado had some case law too. The problem with it is that once that case law goes through, then the carriers submit for a policy change to the Department of Insurance and they exclude it. Got it, So they normally excluded even in those states where the case law says you could recover

it from your own company. But when you sign that agreement or enter into that policy with them, they exclude diminished value. So therefore it doesn't matter what the state law is. You agreed not to go after them. That's right. Yeah, you know what's kind of funny when you think of diminished value. And I want to hear this just from your perspective, then we'll

talk about Dave's case. But if I get my vehicle repaired after an accident, let's just say I backed into a telephone poll or something, and I get it repaired perfectly, I use the best body shop. In fact, arguably the paint job when they're done is better than the original paint job. I guess what I'm saying, it's perfect, the work was perfect. It's funny how the car is worth flash Still, how do you justify that just

in your own mind? I mean, I realize why it's that way, because when someone shopping for a car and they see it was in an accident and they're comparing it to a like vehicle that wasn't in an accident, it's more appealing the one that wasn't. But it's kind of crazy. If it was repaired perfectly, why there would be just diminish value? Kind of take me down a quick road of when this really came about, because I don't remember twenty years ago ever talking about diminish value. How did it become so

prominent? Well, you know the history, services like car packs and an auto check and things like that have have not have not helped the I guess what you would call the stigma associated with repairs there. But the reality is that a car that's been repaired comes with the higher risk of problems and an unknown factor. You can't unred repair it and look and see did they repair

it right? You have to trust that it was repaired properly. So it comes with a higher risk and it's just a much higher risk purchase to purchase one that's had any kind of collision history and repair because you're not you can't prove that it was done perfect. You know, you think you can. That's a great point, and you're right. I mean I thought I had a little better argument than that, but you just shot it down. Now, when we talk about diminish value, how do we break that down or

into simple terms? If you have a twenty ten that's got a let's just call it a clean history, a clean carfax, and you have a twenty twenty four that's got a clean carfax, so you basically got one that's almost brand new and one that's fourteen years old. Would you assign the same percentages? Generally? So if either of them get into an accident, we know the value of the vehicles is going to be way different because one costs more

or one's worth more. But when you talk about diminish value, would the twenty ten maybe only have a ten percent diminish value where the twenty twenty four could have a twenty percent How is that typically factored? Yeah, for sure. The I mean there's a lot of different factors. I mean, you can take the far extremes and look at like, for example, a Lamborghini versus a Toyota Corolla, both being brand new, they still on opposite ende

of the spectrum. And what you're really looking at is the difference in the percentages are pretty similar across all vehicles. The older the vehicle gets, of course, the less worry in your mind. It's is typically expected, yeah, from wear and tear, and may already have an accident history or a minor bump here and there on it. So the stigma doesn't attach to the older vehicles as easily as a new one or as a high end vehicle.

So it's the percentages are pretty consistent. But yeah, diminish value, diminish it over time, Okay, just naturally. So we talked about accidents and when I'm I'm going to bring up our caller, let me lock you in and Dave, I'm going to bring you up to join into this call. Justin might have questions for you. I might ask you a question. So I got you both up. His is interesting and I never thought about this

before. His vehicle he got rear ended. There's damage there. He doesn't know what the carfax is, but we're going to help him figure that part out. Oh and by the way, justin if a car fact shows two accidents compared to one, arguably there's still diminished value, not as much, But wouldn't there still be something to attempt to go after. Well, technically, yes, two is worse than one. You know two is you know one is bad, two is worse. Yeah, and you do have to

look at each one. It's harder fighting, very very difficult to get a carrier to agree to that. Okay, the typical argument because it's already there. They already paid out, or someone's already paid out. So now, but here's what's interesting about Dave's And I don't know if you've ever run into this when you pull a carfax and you see the registered owner or you see where it's gone through. But I'll just cut to the question. Dave bought

it from Hurtz. I believe it was Hurts rental car. So he bought a former rental car directly from Hurtz or whomever it was. Does that show up on a car fax? And if it did, does that affect diminish value? Because one could argue if I went to look at a car and found out it was an old rental car. I would consider that thing was

probably beaten up over the years. It was a rental car. So how does that factor in If you buy a rental car that's never been in an accident, but we know it was a rental car, and then someone buys an individual like Dave and it gets into an accident. Is there an argue there the other insurance company could make because it was a car or Am I totally off base? No? I mean they they routinely make that argument. I've run into that a lot. It'll show fleet on the batterbacks or it'll

show a fleet vehicle. That doesn't always mean that it was a rental car, but with this one being Hurts, I would assume it was. Sometimes fleet means it was a demo car for a salesperson at a company, and so that's a little different. But yeah, tragedy of the commons with the with the rental vehicles is a common argument that's used that, oh, they're going to rag out the rental car and so it was already on the lower

tier and it does affect it. I do take that into consideration. I look at whether it was a rental car or not, because they're just less desirable in general, but erect rental car is less desirable than the other rental cars, so yeah, it drops it still, but not as much. So Dave, I would like you and tell me how much you would charge for this. Dave's Dave. They're trying to get it fixed at their own shop and all this other crap. He doesn't know who the other carrier is,

but anyhow, the blame is there. It's definitely the other driver's fault. He went to whatever body shop they wanted Tom to go to, or whatever adjuster and blah blah blah. I told him, you know, pick a couple other body shops, go get some estimates and figure that part out. But he didn't even know about diminish value. It was a twenty seventeen what Dave superut Forrester and how many miles roughly about one hundred and five. So just with those real basic numbers there. And by the way, suber

U's out here with that all wheel driver, a big deal. I'm sure you know that justin but what do you think the diminished value? And we're just totally talking now, and we're guessing there wasn't any reported damage in the past even though it was a fleet car. Yeah, you probably took talking twelve to fifteen percent of the pre accident value. Tell them where something like, you know, three and a half four thousand dollars, probably if the

damages were bad enough to where they weren't just a scratch. Yeah, she's I mean she got rear end pretty good. Now, how much do you charge in order to get and deal with that to menish value? I don't see. I think you would end up whatever you charge, Dave, I think you would make up for in getting him more money than he's ever going to get himself, is my point. Yeah, we're real careful about because

we charge five hundred dollars for a formal appraisal. Yeah, but we have other options for sort of lower value claims that are reports that we've produced. Sure, so we have one hundred and ninety five dollars option for the smaller ones normally something five thousand or below. We'll go with that cheaper option to just help, just to I love it, so, Dave, what I want you to do. There's a couple things, Dave, I want you to know. And I brought you down this road to educate the public.

More than anything but one, Dave, you don't have to use your body shop. We are aready talked about it. Go to the other body shop, find one that you're comfortable with and they should be able to do it. You should also be getting a rental car in this period of time. And then on top of that, I want you to call Justin and talk about diminish value, because no matter what it sounds like, you're gonna leave three or four thousand dollars on the table if you don't go after them for

that diminish value. So were we on the same page, sir? Yes, Yes, it's all great information. Yeah, you're gonna love it, and you're gonna love getting the check. Seven two zero. I'm gonna give you his number, you ready, sure? Two one four two two seven twenty one fifty four two one four two two seven twenty one fifty four. That's Justin Petty. Hey, as always, Justin. I appreciate you coming on man anytime. Man, I appreciate it. Yeah, you got it,

Dave, What is that? Did you have another question? Uh? Yeah, Mark, thanks thanks very much, thanks to you. Justin. Yeah, yeah, call up Justin and he's really good for everybody out there. They can't remember that phone number. You can go to referral liss dot com and just type in diminished value. You'll find him. But a lot of times what Justin will do is when your car's totaled. The insurance companies, let's just say it's whatever, and your car is completely totaled, and

they want to cut your check for you know, twenty five grand. Justin, you pay five hundred. He'll invoke a certain clause and fight for the real value. A lot of times you'll get thirty forty percent higher. In some cases it's absurd. They'll offer you twenty five and you'll find out that your vehicle is really worth forty. But you didn't fight for it. You left fifteen grand on the table. You pay Justin five hundred bucks, you're going to get top dollar three oh three Martino. Go with a sure thing

Denver's Best roofer Excel roofing dot com. You don't pay a cent until you're content. Time for an insurance check free no obligation comparison call Compass Insurance. Pay too much your coverage at dozens of insurance companies. Find out now three three, seven seven to one help. You'll think you're his only customer when you choose Frank durand the real estate man dot Com to list your home with Remax Alliance three three nine two zero sixteen twenty two. Hey, I want

to tell you about doctor Grossman, the Grossman Wellness Center. You know, it's kind of a funny joke when people call up and say they're old. It happened last hour. The guy called up said I'm I'm old. I don't know what to do. And I said, well, how old are you? And he says sixty seven. Well, what's funny about that is Tom's seventy. And if you ever see Tom, if you go to our YouTube and then type in Troubleshooter Network during the show, you'll see us live.

Tom doesn't look anywhere near seventy. He's in great shape. His muscle mass is great. Hell, it's better than mine. I'm twenty years younger. He's just in great shape. One of the reasons he is is Grossman and wellness. It's so funny. And what Grossman is doing now he's a doctor and basically you pay him a certain amount of money depending on what you need per month. This guy for two hundred and forty nine bucks, you get the initial blood work in exam, and that includes everything the blood work

they're going to talk about supplements. You can call the doctor or talk to him anytime, testosterone supplies, any other prescriptions they can do. I mean, it's a doctor. Doctor Grossman's a real doctor, and he's really good at what he does. But he can help you live longer, he can help you stay in good shape. But that initial fee of two forty nine

is absolutely crazy. So if you're frustrated with the conventional healthcare and you really want to look at some kind of concierge care, please call doc up called doctor Grossman three ZHO three two three three forty two forty seven. What I love is time is actually a walking billboard. Wouldn't you agree with that? Frank Duran, You've known Tom forever. His shape is crazy. He's a

great hey dragon. Have you ever seen the guy on the uh He he's a bald guy, built like mister Clean, and he's like seventy eighty years old and he used to be on magazines everywhere. Have you you know who I'm referring to. You're not talking about like Jack Lalane, are you? It might be? I don't think he was a bald guy, but he was, you know, an older gentleman that like would swim handcuffed and throw

boats. In great shape. Now, wouldn't you say, Now, wouldn't you say Martino is in better shape than what, give me an age the average sixty year old? Oh, at least at least. Yeah, it's remarkable, and I really think he's a walking billboard. Uh for Grossman. I didn't mean to spend that much time on Grossman, but it's pretty Uh, it really is amazing. And I talked to the doc for a while.

He's just a great guy. I mean straight up like that. Hey, any real estate questions, give our guys an uh house to call today? Three oh three seven, one, three eight, two five five. Now let's talk about Let's go back to and he's got a question on the utilities, man, Kevin. Basically, what happened is you have power lines that Excel has up. They want to do an easement and bury the lines. Right. Yeah, it's it's not a mix use develop it's not a

commercial lot we have so it's the back lot. Yeah, and it's United Power and they're currently over and you want to put him in the ground. Not for our benefit. For some other street work they're doing. We don't truthfully care. But then they're like, well we need we need to sign this paper in My wife's like, well, you know, what's this all about? And then after she's like, well, what do you mean you're taking this and he's like, well, we'll give you five hundred bucks.

We're like, it's eight feet along the back and then eight ft up the side. Yeah, but it's going to be an easement. Can we get can we get O'Brien Kelly, do you think he's still around? Let's let's try to get him up. Here's kind of my thoughts on it. Then we're going to talk to the attorney on it. I think they could take it through eminent domain. I don't know how much money the value is because once it's buried, your property is still good. So I don't know,

but you kind of see where I'm going. I don't know if they have to pay you crap, but we're gonna find out. And if you say no, I don't know if you can say no if they go to the city and claim eminent domain, okay, And that's what we weren't sure, And then we're not trying to be thinkers about it. But I mean, once they do an even on the rear on the back, this definitely that's probably we can't pave over. We can't put a sidewalk over. Well no, wait, I don't know about that. Are they saying that? I

guess if they had to get to the lines? Are they? What is there right now? What is there right now? Nothing? Nothing? Because they're overhead. No I mean no, no, no, I'm sorry. Where the property is where they dig? Is it cement? What is it? It's just it's just a part of the vacant lot. It's just dirt. Okay, all right, hold on, we're gonna we're gonna get him on and try to figure that out. Hold on a second man, And then in the meantime, what I'm gonna do is I'm gonna jump over to

this called Bill. Hey, Bill, what's your question on homeowners insurance? Hey? Well, we just gotta I was wondering if this happened to everybody. We just got to notice that our deductibles going from five hundred to two thousand dollars. Oh my god, is it just on like hail and wind? Peril? Or what's it on? Everything? They said because of the storm. No, but I'm saying, is the deductible tied just to those perils or is that deductible tied to everything? For example, fire? I'm

pretty sure everything, man, I mean that's drastic. Did you call Compass up and ask them? Oh, I'm gonna have to be well, I've been wanting to change. What company? Is it? Bill? Not a good one? Who is an American family? You know what? Let's do this. I'm running late on these breaks anyhow, So what I'd like to do is, let's try to get Bradley O'Brien up for Kevin, and let's get somebody over at Compass. I don't understand how you go. What did

he say? Five hundred guys, five hundred to two thousand. A lot of times you have different perils. So if you have wind and hail, that might be two thousand dollars because it happens a lot around here where you know, if it was fire or other things that could be covered, vandalism pretty much anything, an explosion, a gas leak, it wouldn't be that high. But let's talk to Compass about that. I think a lot of people are getting the shock of their life when their homeowner's renews. Go with

a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance checkup free no obligation comparison call Compass Insurance Paying too much your coverage at dozens of insurance companies find out now three oh three seven seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two all right three

O three seven one three A two five five. By the way, Premiere window cleaning services and pressure washing. These guys, if you have a commercial or residential place, they'll do all the window cleaning. They can pressure wash those patios, those driveways, garage make a look brand new. And if you have a storefront or restaurant windows, those big huge windows. They do him inside and out, just great guys. Give him a call three oh

three five six four five five seven four. They actually did our house a few years ago. Three oh three five six four fifty five seventy four. Or we clean windows dot c. Now I have got Brian Burns on Brian, I don't have the call around, but I'm gonna go to you real quick. Here's the deal. He got his renewal, and his renewal from American Family went from five hundred to two thousand for the deductible. That's the only information. I think his name was Bill. In fact, I know

it was Bill because he calls a lot. So is this pretty normal right now? Is everybody going up? And is that extraordinary? Or is that normal? No, it's not extraordinary. Extraordinary is that he had a five

hundred deductible because it is just you don't see him anymore. Two thousand is definitely not out of the ordinary this point, I think mine's yeah, I mean, and and that's more not necessarily a requirement as much as like what your choice has been, and if the insurance companies will reward you with the higher deductible, it's worth considering, especially when you have a roof that is

is not going to have damage from hails. Yeah, well that's why I said, That's why I didn't mind having such a high deductible because if something damage is my roof, I mean, it's catastrophic, right exactly. And then five thousand dollars won't really matter in the scheme of what the actual cost of the claim is. So but yeah, I mean we're dealing with I

mean people are you know, our renewals. We're going and calling all of our renewals that are coming in, and you know, we're seeing rate increases sometimes that are just astronomical, and we'll shop it around and sometimes we'll find a better deal. Sometimes it's by cutting coverages or raising deductibles, and we just have to have the conversation with people because at some point it's what, you know, what makes sense to you and how much risk are you to

take on versus premium? God, it's so crazy, man, it's it right now. It's absolutely amazing how much insurance is I mean, it doesn't matter if it's car insurance or homeowners. On the commercial side, I mean, I know you guys do a ton of commercial policies. Are they seeing the same thing, Like, what's your typical like a automotive shop that's got garage keepers or a contractor? I mean, are they seeing these twenty five percent increases too? No, those kind of risks aren't. But if you

think about commercial habitational like let's say apartment building. Oh shoot, they're not just taking rate increases, they're almost not even having they're DEDUCTI was so high they don't even have coverage for hal anymore. We get caught. We get calls all the time. In fact, we had one today on a condo and it was crazy, man. I mean they were talking the insurance was going to go up like a million dollars. I think about that. A million dollars. Yep. No, And I mean I guess the best thing

I could. If you're thinking and saying, how in the world are these rates going up? It wouldn't take long to ask a group of ten people in the room with you how many of you have had hail claims in the last five years, and I would say the majority would say yes. And at some point it just can't sustain it unless you start raising rate. And you know what that ties into auto as well? Of course, yes,

right, exactly, and the cost of repairs for cars is skyrocketing. You know what I've learned from you over the years, which is amazing what you guys do for us, how you reshop it, Because when our kids were sixteen and seventeen, I think you had us with safe Co And I'm just man, that's so many years ago, I just don't remember. But when then when one of them turned sixteen and got their driver's license, you reshopped us because Safeco at the time or whomever it was, was so high.

We got the same coverage, if not better coverage from Progressive at the time because they leaned more towards young drivers and Safego. But then what I found out a few years later at switched back. In other words, all of a sudden have an eighteen year old driver. What's cheaper through Safeco than it was through Progressive? I mean, why are they constantly changing what they do? Well, the thing is is different companies priced themselves for certain riffs.

I just got off the phone with somebody that is with USAAA, and they have a young driver coming on and their rates were decent until they added the young driver. So I shopped it around and I found a carrier that would do the young driver at a vehicle and their premium is actually two thousand dollars less than we're paying before adding the kid, and it's the same coverage.

It's actually better coverage because I put an umbrella on them as well, So it really if I could give anybody advice as far as when they're shopping, the absolute necessity to shop. When you're adding a sixteen year old on your policy, you are crazy not to look around at that point because there's just companies that price themselves thousands of dollars. How many companies do you shop? Like for that one you're talking about, what the whoever you said their insurance

company was, how many did you shop it to? Literally the personal line? Yeah, because that's personal line. So one why is looking? Let's see here, I can tell you there's twelve twelve carriers. So you go out to twelve different carriers, put in whatever the information on this client, and then bam bam they come back with bids, and then you tell them the best bid. And of course the people you're rating are all high rated insurance companies, right, Yeah. I wouldn't ever rate anybody that is a

questionable carrier. Yeah, of course not. I'm not. You're not going to see me do the general or something out there, So no, no, I love it, and you know, I appreciate you coming on at short notice like that, Brian and anybody out there listening. It doesn't matter if it's a commercial policy. They do that. They can even shop your workmen's comp if you can believe that he saved me money on workmen's comp. They do our motor cycle, they do our home, they do our cars,

they do our trailer, they do our RV. I don't think I'm forgetting everything, but they reshop all those things every year for the best price. And the other thing Compass will do for you is make sure your home is insured properly so you don't end up like those poor people in Boulder that were drastically uninsured when the fires ripped through there. All right, folks, three L three seven one three A two five five kevin, I'll finish up

with you after this. Go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content than time for an insurance check up, free no obligation comparison call Compass Insurance. Pay too much your coverage at dozens of insurance companies find out now three O three seven to

seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two Hil